working to your advantage

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GRAYBAR IS THE VITAL LINK IN THE SUPPLY CHAIN.

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As a leading distributor of electrical, communications, data networking and security products, Graybar helps its customers power, network and secure their facilities with speed, intelligence and efficiency.From its humble beginnings in 1869 as Gray & Barton to becoming one of North America’s largest employee-owned companies, Graybar has a history of working to the advantage of its customers, manufacturers and employees.

At Graybar, a handshake still means something, and we take pride in a job well done. That’s because we strive to be the best company to work with, the best company to work for and the best-in-class distributor in our industry.

With nearly 240 locations across North America, Graybar is a local distributor backed by the strength of a FORTUNE 500 company with more than 140 years of experience. We believe that no other company in our industry can match our experience, stability or our reputation.

Who We Are

How We Started

When entrepreneur Enos Barton and inventor Elisha Gray founded Gray & Barton in 1869 to manufacture telegraph equipment, little did they know their company would become one of the most admired in business history.

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works to your advantage

Enos Barton and Elisha Gray originally founded their company, Gray & Barton, in Cleveland, Ohio, in 1869. In 1872, Gray & Barton changed its name to Western Electric and eventually became the world’s leading manufacturer of telephones. During the 1890s, to supplement its manufacturing operations, Western Electric developed a second business – the wholesale distribution of other companies’ products. This second business became Graybar, named after its cofounders, in 1925.

In 1929, Graybar employees made history when they purchased their company from Western Electric for $9 million. Just nine months after this momentous purchase, the stock market crashed and Graybar and its

employee shareholders faced the most difficult business environment in American history.

Yet Graybar survived that period and developed a culture that continues to drive the company’s success today. That culture is based on four core values: Integrity, Employee Ownership, Long-Term View and Customer Focus.

Generation after generation, Graybar employees have worked to protect and enhance the company’s reputation by never losing sight of these timeless values.

You can learn more about Graybar’s history by visiting history.graybar.com.

Graybar distributes electrical, communications, data networking and security products and provides services to:

> Contractors and installers

> Industrial companies

> Commercial organizations

> Electric and broadband utilities

> Federal, state and local governments

Graybar’s success is the result of a long-term strategy focused on:

> Growing Profitably

> Improving Performance

> Innovating through Technology

> Winning with People

OUR MISSION

OUR CUSTOMERS OUR STRATEGY

Graybar is the vital link in the supply chain, adding value with efficient and cost-effective service and solutions for our customers and suppliers.

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INTEGRITY

> We tell the truth, do what’s right and treat others with fairness and respect.

> We adhere to high standards of ethics and business conduct.

> We take responsibility for our actions.

> We behave in a way that protects and enhances Graybar’s reputation in the communities we serve.

EMPLOYEE OWNERSHIP

> We take pride in our company and demonstrate loyalty to the company and to one another.

> We strive to be the best in all we do.

> We win by working together toward common goals.

> We tie our personal success to Graybar’s success.

LONG-TERM VIEW

> We believe that long-term success is more important than short-term gains.

> We cultivate loyal relationships that withstand the test of time.

> We invest in our employees, recognize their achievements and give them opportunities to build successful careers.

> We work to keep Graybar strong and healthy for future generations.

CUSTOMER FOCUS

> We are committed to satisfying our customers.

> We deliver consistent, reliable and quality service.

> We anticipate our customers’ needs and provide solutions that work.

> We add value in the supply chain through innovation and continuous improvement.

OUR VALUES

FOR OUR CUSTOMERS’ ADVANTAGE We will add value for our customers by anticipating and identifying their needs and providing cost-effective solutions. Through excellent and efficient service we will meet our customers’ expectations. They will see us as the leader in the industry.

FOR OUR SUPPLIERS’ ADVANTAGE We will be the channel of choice for our suppliers by providing cost-effective and efficient ways to bring their products, services and solutions to our mutual customers. They will see us as the leader in the industry.

FOR OUR EMPLOYEES’ ADVANTAGE We will provide an environment for our employees that challenges them to learn, grow and prosper in an atmosphere of respect and recognition. Our employees will be proud to work for a profitable and thriving employee-owned company.

FOR OUR SHAREHOLDERS’ ADVANTAGE We will be the industry leader in the products and services we offer, while providing increased shareholder value at optimal risk.

FOR OUR COMMUNITY’S ADVANTAGE Graybar will be a solid corporate citizen and will encourage community involvement among its employees and retirees.

OUR VISION

COMPLETE SYSTEMS APPROACH As building systems become more intelligent, integrated and complex, you need a distributor that understands these systems and offers the solutions that make them work. Graybar offers a wide range of solutions for intelligent, energy-efficient buildings. Some examples include:

> Power solutions that provide reliability and improved energy management

> Structured cabling and wireless applications that connect people, systems and information

> Lighting solutions that deliver high quality and energy efficiency

> Security and access control solutions that protect facilities and people

> Automation solutions that enable consistent monitoring and control

> Comprehensive solutions for maintaining and upgrading facilities

> Graybar’s technical specialists have the knowledge to help customers solve complex challenges

THE EMPLOYEE OWNERSHIP DIFFERENCE As one of the largest employee-owned companies in North America, our employees take great pride in getting things right the first time and delivering the best service in the industry. We know our success depends on your satisfaction, and we’ll do everything we can to earn your trust and keep you coming back.

UNMATCHED CAPABILITIES From its earliest days, Graybar has a track record of finding innovative solutions for our customers. Today, our technology infrastructure provides a foundation for helping you work smarter, more efficiently and more profitably. Plus, we offer services that can help reduce your total cost of ownership and improve your return on investment. And when you have technical questions, we’ll listen and help you get the answers you need.

A COMPANY YOU CAN COUNT ON When you work with Graybar, you can get personalized, local service, backed by the strength and capabilities of a national FORTUNE 500 company. From your day-to-day business needs to emergency, after-hours service, we’re here for you. We believe that no other company in our industry can match our experience, stability or our reputation.

As a wholesale distributor, Graybar’s success is driven by the success of our customers and manufacturers. Our goal is simple. We listen to what you need, we connect you to the right solution, and then we deliver on our word. It’s how Graybar works to your advantage.

How We Work to Your Advantage

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Listen > We listen to understand your needs and expectations.

> We respond with solutions that work.

> We always strive to improve your Graybar experience.

Connect > We match customer needs with quality

products from leading manufacturers.

> We provide innovative services that help you work smarter and more profitably.

> We build relationships to achieve mutual, long-term success.

Deliver > We deliver consistent, reliable, quality service.

> We take pride in doing things right the first time.

> We keep our word.

How We Work to Your AdvantageAt Graybar, we offer a wide range of innovative services that help our customers get the job done while saving time and money.

MATERIALS MANAGEMENT With our experience in supply chain management, Graybar can help customers manage their materials and inventory more effectively. Graybar SmartStockSM is just one way we help our customers improve their inventory management. We also offer several other solutions, including on-site services, material kitting and order staging that provide convenience and reduce material acquisition costs.

PROCESS EFFICIENCY Graybar can also boost customers’ efficiency in managing their orders, monitoring project status and streamlining processes. Graybar’s investments in technology allow us to provide detailed reports that measure performance, cost savings and much more. We also offer several invoicing options that streamline the payables process for customers.

E-COMMERCE CAPABILITIES As a technology leader, Graybar has e-commerce capabilities that integrate with our customers’ procurement systems and give anytime, anywhere access to critical information. Customers can visit shop.graybar.com to find products, place orders and check on transactions. Graybar also uses EDI and XML to facilitate the electronic exchange of standard business documents, and we support several e-procurement systems and customer e-marketplaces.

FINANCING Graybar brings value to our customers in many other ways. One unique example is Graybar Financial Services® (GFS), which provides competitive, value-added financing solutions that support facility improvements for energy efficiency and enhanced voice, data and security systems. Contractors can also benefit from GFS by offering a 100% project financing solution to their end user customers.

CUSTOMER EVENTS Graybar hosts on-site customer training, along with a variety of customer-focused seminars that help customers stay up-to-date on the latest products, solutions and services. Visit our online events calendar to find out about upcoming events in your area.

To learn how these services can work to your advantage, visit graybar.com or contact your local Graybar branch.

Graybar is based in St. Louis, Missouri, and has nearly 240 locations in the United States, Canada and Puerto Rico. This provides customers with:

> Convenient access to products, services and people. Our network of locations from coast to coast gives customers convenient, local access to products and services. We back our local inventories with supporting inventory in our zone warehouses and regional service centers.

> Fast service through same- or next-day delivery. Orders received by 3 p.m. are typically shipped the same day, and most orders are shipped within 24 hours of receipt. We can also provide customized delivery services to meet customer requirements.

> Emergency service. Through our national emergency response center, Graybar is there when our customers need us—day or night. Customers can call 1-800-GRAYBAR after regular business hours to reach the appropriate emergency contact in their area.

We’re Local All Over.

Visit graybar.com for a complete list of locations or call 1-800-GRAYBAR to reach the location near you.

1-800-GRAYBAR (472-9227) graybar.com

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