company presentation

We move people, goods, money and information in a reliable, value-enhancing and sustainable way

Company presentation

– Swiss Post Group and its mandate

– What makes Swiss Post successful

– excellent service provision

– competitive prices

– new solutions to tap into growth areas

– keeping costs down

– exploit operating conditions

– How Swiss Post acts sustainably

– Who makes Swiss Post successful

– Outlook

What to expect in the next 20 minutesThemes and structure

April 2013 / Version 2

From state-owned institution to modern enterpriseFor Switzerland


– Postal operations: acceptance, collection, conveyance and delivery of mail (letters, parcels, newspapers) generally on all working days, but on at least 5 days a week to all permanently inhabited settlements

– Payment transactions: inpayments, outpayments, transfers and cash withdrawals

– Infrastructure:

– the services provided under the basic service must be available to everyone in all regions within a reasonable distance

– a nationwide post office network must be provided

– Prices: standard prices irrespective of distance

The statutory duties of Swiss PostNationwide basic service


– Provide a universal service (good quality / reasonable prices)

– Switzerland: further build on leading position

– Abroad: can take advantage of growth opportunities in areas outside its basic service

– Customer focus, profitability, innovation

– Create profitable growth, safeguard earning power, exploit potential efficiency gains

– Develop the value of the company in the long term

– Be a progressive and socially responsible employer rices)

– Build up equity, finance pension fund, pay dividend to Confederation

What the Federal Council expects from Swiss PostStrategic objectives

April 2013 / Version 2 Company presentation


How Swiss Post is organizedGroup with six strong units


November 2012

Board of Directors Peter Hasler

Post Offices & Sales

Patrick Salamin *

PostBus Daniel Landolf *

PostFinanceHansruedi

Köng *

PostMailUlrich Hurni *

PostLogistics Dieter Bambauer

*

Swiss Post Solutions

Frank Marthaler *

Internal Auditing Martina Zehnder

Executive Management Susanne Ruoff *

Communication Marco ImbodenHuman Resources Yves-André Jeandupeux *

Services Patrick Salamin * a.i.

(Real Estate – Information Technology – Corporate Purchasing – InfraPost Ltd. – Language Services)

Finance Pascal Koradi *

Legal and Staff Service Peter Nobs

* Member of Executive Management


We move people, goods, money and information

in a reliable, value-enhancing and sustainable way

... for our customers

... successfully, with innovations in our four markets: communication, logistics, retail finance and public passenger transport

... together with our employees

... for Switzerland

The aims of Swiss PostOur vision



– 62,000 employees from 140 nations in more than 100 professions

– Third-biggest employer in Switzerland

– 15 million consignments (letters, promotional mailings and newspapers) per day

– Over 100 million parcels a year

– Over 2.9 million customers use a postal account and the PostFinance Card

– 129 million passengers on PostBus a year

– An extensive network with 1,757 post offices, 497 agencies and 1,251 home delivery services

– Operating income (turnover): 8.582 billion francs

– Group profit: 859 million francs

– Investments: 443 million francs

Swiss Post as a companyKey facts and figures (as at

31.12.12)



– Logistics market

– Retail financial market

– Public passenger transport

– Communications market

Where Swiss Post operatesFour markets



– Core brandfor offerings in the logistics and communications market

– Flagship brand in the financial services market

– Flagship brand in the public transport market

The Swiss Post brand A strong core brand plus two flagship brands

Switzerland International



What makes Swiss Post successful Keeping the four elements in balance


Competitiveprices

Sociallyresponsablecost-efficieny

Sustainable, profitabel growth

Exploit operating conditions

Strategicobjectives

High-quality services

What makes Swiss Post successful Providing high-quality services


Competitiveprices



Strategicobjectives



What Swiss Post offers private customers


What Swiss Post offers private customersAvailability, proximity and advice

– Around 16,500 postal carriers

– Over 15,000 postboxes

– 970 Postomats

– Telephone customer service

– 814 PostBus routes

– 14,231 PostBus stops

– Virtual post office counter

– E-finance



What Swiss Post offers private customers A uniquely powerful and extensive network


1,757 post offices

497 agencies

1,251 home delivery service points Over 700 PickPost

points

45 PostFinance branches

What Swiss Post offers business customers


– Letters

– Logistics

– Direct marketing

– Print media

– Document and dialogue solutions

Solutions from

– PostFinance

– PostBus

What Swiss Post offers business customersStandardized and tailored solutions


Image

What Swiss Post offers business customersServices all round the world


What makes Swiss Post successfulCompetitive prices


Competitiveprices



Strategicobjectives



Company presentationApril 2013 / Version 2

Seite 20

Swiss Post in the international arenaAmong the cheapest for letters and parcels

Letters taken into account up to 1 kg, excluding premium mailingsand additional services; list prices for individual consignments(exchange rate-adjusted). Status: 1 November 2012.

Letters taken into account up to 1 kg, excluding premium mailingsand additional services; list prices for individual consignments.Status: prices as at 1 November 2012; purchasing power parities OECD 2011 (as at 14 November 2012).

Swiss Letter Post Index 2013 Swiss Letter Post Index adjusted for purchasing power 2013

Company presentationApril 2013 / Version 2

Seite 21

Swiss Post in the international arenaAmong the cheapest for letters and parcels

Parcels taken into account up to 20 kg (excluding additional services); list prices for individual consignments (exchange rate-adjusted).Status: 1 November 2012. Index Switzerland = 100

Parcels taken into account up to 20 kg (excluding additional services); list prices for individual consignments. Status: prices as at 1 November 2012; purchasing power parities OECD 2011 (as at 14 Novermber 2012). Index Switzerland = 100

Swiss Parcel Post Index 2013 Swiss Parcel Post Index adjusted for purchasing power 2013


Swiss Post's quality benchmarkTop quality at affordable prices


What makes Swiss Post successful Developing new solutions to tap into growth areas


Competitiveprices



Strategicobjectives




Why Swiss Post is tapping into growth areasMail is competing with electronic communications



2001 2002 2003 2004 2005 2006 2007 2008 2009 20112000 2012

PostShop mobile / Secure Cube

How Swiss Post is continually developingNew solutions and innovative services


Mortgages / PickPost

Prepaid top-ups at Postomats

WebStamp

Scanning and archiving services / Cash withtrawals

at POS / My Post Business

yellowpay admin / PostFinance Mobile / mobile tagging

IncaMail / Print & Send

«pro clima» / Swiss Post Box / Virtual post office counter / Patient data and health card

Mobile applications / Post SuisseID

Secure e-mails

2010

My Newspaper / PubliBike


Formerly:Simple payment transactions

Today: Full range of retail financial services

How PostFinance is growingIncrease in customer deposits



How PostBus is growingIn Switzerland and neighbouring countries


What makes Swiss Post successful Keeping costs under control


Competitiveprices



Strategicobjectives



How Swiss Post is improving productivityReorganization and investment


What makes Swiss Post successful Exploit operating conditions


Competitiveprices




Strategicobjectives


How Swiss Post acts sustainablyOur responsibility to Swiss society


Intelligent transport

planning

Minergie and energy optimization

Sustainable products


Our goal to the end of 2013:

Reduction of annual

CO2 emissions by 15,000 tonnes

What Swiss Post does for the environmentPrudent climate protection measures


– 2 x Christmas

– Sports sponsorship

– Cultural sponsorship

What Swiss Post does for Swiss societySocial commitment


Who makes Swiss Post successful?62,000 employees


Employees

– take their responsibilities seriously, make use of scope for initiative, and consequently contribute to the success of the company

– in Switzerland benefit from individual working time models and health promotion opportunities

– make use of the wide range of advanced training on offer in Switzerland

How Swiss Post promotes personal developmentTogether we make a strong Swiss Post


Swiss Post aims to

– generate an annual profit of CHF 700 to 800 million, increase its equity and finance investments itself,

– achieve leading market positions in its businesses in Switzerland,

– have a consistent customer satisfaction rate of 75 points (on a scale of 0 to 100),

– maintain employee commitment at the high level of 80 points (on a scale of 0 to 100),

– provide a basic service of an outstanding quality, and

– reduce its annual CO2 emissions by 15,000 tonnes by the end of 2013.

In this way, we will generate added value for the owner as an investor,

for customers, for our employees and for Switzerland.

What Swiss Post aims to achieve in the coming yearsOutlook


We move people, goods, money and information in a reliable, value-enhancing and sustainable way

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