company profile 2017-18 - som pro facilitiessomprofacilities.com/docs/som pro company...

COMPANY PROFILE 2017-18

ABOUT US

3 Housekeeping

Security Parking

Horticulture

Maintenance

Our Best Services

3 www.somprofacilities.com

We are a leading Security Solutions

group offering bespoke security and

safety solutions to thousands of

delighted customers across the northern

region of India.

We provide Housekeeping Services for

Industries and Corporate, Malls, Clubs,

Housing Societies and Institutions.

Parking is the first customer service

experience your visitors will encounter

and we help you assist your guests with

an organised and hassle-free parking

system.

We operate and maintain large, complex

facilities across northern region of India.

WE are a leading provider of maintenance

services to industries, malls, hospitals

and corporate parks etc.

We are a leading provider of

horticultural services in Northern region

of India.

With years’ of experience, we are well

placed to design, manage and deliver a

diverse range of comprehensive

horticulture services

ISO Certification

4

ISO Certificate- PRO ALIGN Security India Pvt. Ltd.

ISO Certificate- SOM PRO Facilities India Pvt. Ltd.

Company License

Delhi PSARA License Haryana PSARA License

Uttar Pradesh PSARA License

Index


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Since its inception in the year 2001, Som Pro Group is one of the most well know Facility Management Companies in India. Working with leading

Indian & Multinational Companies for more than a decade now, Som Pro Group has established its name as one of best for rendering Facility

Management Services across the country.

The sole objective of our organization is to create satisfaction amongst our clientele, which can only be achieved by working with passion and

delivering with quality. We strive towards achieving excellence which is the power that gets us going. We offer different kinds of Facility Management

Services to satiate our client requirements. Our Driving Force is to Provide Customer Value of Highest Degree & Our Clients’ Banks on our Resources,

Expertise & Knowledge to cater a long term Business Association.

We follow an approach of best practices which helps in reducing Operating Cost & Improving Service Standards – A Perfect Value for Money. With

Som Pro Group hands on job, our Clients can hassle free focus on their Core Business. We drive Continuous Improvement by Extensive Market

Research, Clients Feedback, On Ground Needs, Historical Backgrounds, Experience, Expertise, Technology and think out of the Box Solutions to the

Table. We customize our plans to suit your needs at its best and enable you to stand up to an ever changing Dynamic Business Environment. Delivering

desired results is our Core Competencies. We have Highly Professional, Trained & Dedicated on Site Teams to perform all tasks with Best Practices.

Passionate about Delivery and Quality. We as a company work towards Customer Delights & Our Mission is to be India’s “Best Facility Management

Company”.

www.somprofacilities.com

Company Overview

Our Founders


A Visionary Businessman and a Ace professional backed up with more than 23 years of rich

experience in Establishing and smooth running of Organizations. Gifted with natural instinct of Man

Management and Socio – Economic development. He is a Iconic name in the Industry and

Competition.

His people management skills have played a vital role in building a strong team that not only just

work, but work with enthusiasm and commitment. He is the man who leads from the front,

motivate, inspire and encourage people. KULDEEP DAGAR

Leadership

People Management

Business Acumen

CO-FOUNDER

Our Founders


With 18 years of Exhaustive experience in Housekeeping Security/ Parking & Horticulture Services

Industry, Mr. Hansraj Dagar is a brand name in the Facilities Management Industry. Gifted with

super leadership qualities, Mr. Hansraj Dagar is the driving force behind the grand success of the

organization.

The organization has grown multi-fold under his dynamic leadership with a 360 Degree focus and a

bird’s eye view on Quality, Commitment, Team Spirit, & Customer Service. He focuses on the

highest standards of service delivery.

Mr. Dagar’s vision is to see Pro-Align as not only one of the biggest but the Best Facility Service

provider in the country. Having outdone his competitors in many fields, He looks forward to being a

company that becomes a synonym for quality.

“We want to be with the world. We have just taken off now; our vision is much bigger than what one can see. We are here not to just build clients but to build clients on quality. We aim at being the best in terms of Service quality and client servicing”,

HANSRAJ DAGAR

Leadership

Teamwork

Quality

FOUNDER & MANAGING DIRECTOR

Being one of the leading Facility Management providers in India, We work towards complete Customer Service, Innovative Solutions & Treating our Human Assets at their Best. Our

employees are our Most Valuable Assets & a Stepping Stone to Every Success of ours. We train our Employees with the Highest Standards of Technical & Analytical Business Know How.

Fulfilling all their Professional Growth Requirements, Team Motivation, Team Building & Team well being are the Basic Principles of our work Culture. We Believe in Collective Growth.

We maintain a Safe & Healthy Work Environment & Follow Periodic Training Calendar to all our Employees to keep them upbeat with the Changing Business Needs.

Our Mission & Values Our Mission is to Achieve Excellence in all Spheres of Facility Management Industry & Value Based Business Propositions..


Manpower Strength


4500

Security Trained

Professional

2200 Housekeeping

Trained

Professionals

200

Parking

Trained

Professiona

l 400

Horticulture Trained

Professionals

135

ERT/QRT/Marshals

22

PSO

7566

Manpower

Strength

Core Competencies

12

Healthy track record of service performance

for the past 16 years in the field of Facility services.

No trade union.

Prompt Service Delivery .

Strong liaison base with all related authorities and affiliated bodies

for seamless operations.

Dedicated Team of 4 Night Marshalls.

Dedicated 50 ERT Members and 25 Member of Traffic.

Model of working towards collective growth.

PAN India expansion program, currently market leaders in

Gurgaon, Noida, Delhi and Chandigarh.

Wide network and business association with all vendors and

support companies.

Comprehensive planning by integrating all aspects of business

needs.

Robust and reliable system of governance.

Optimal Quality Management and Operating Standards.

End to end client focused, cost effective and innovative solution.

Highest Standards of Customer Service.

Best use of Man & Machine.

Customized Solutions.

Deep financial foundation of the organization to meet business

sustenance and pressures.

Aligned strategic business direction and goals by actively

engaging our clients and

strategic partners.


The Only Facility Management Company with 100% Fire Trained

Guards.

Security Guards with PSARA Compliant Certificate. Young, dynamic & dedicated core team of 95 specialists and

super leadership team to serve customers at their best.

Clean and most ethical compliance track record.

Privilege to have Trained Certified Scan Trainers.

Having Highly Trained CCTV Operating Team. .

Deployment of high-end Electronic Gadgets

Deployment of Heavy Housekeeping Machines Up to

Road Sweepers.

Security

Parking

House Keeping

Clientele Base

13

0 40 60 80 20

SE

RV

ICE

S


90 120

Core Team

Mr. Devendra Thapa GM-Security Services

(North India)

Mr. Surender Chauhan (General

Manager-HR & Admin)

Mr. Kuldeep Dagar (M.D)

Mr. Pankaj Bajaj ( GM- Services & BD)

Mr. Hansraj Dagar (M.D)

Mr. Uday Bhan Singh (EVP)

Mr. Kapil Dev Mishra (Senior

Manager Finance)

Mr. Surender Yadav (General Manager

Phase)

Mr. Rakesh Kumar (Head-

Parking Services)

Mr. Jitendra Singh Rawat

(DGM- Security Operations)

Lt. Col. Rahul Ahuja (GM- Security Operations)

12

Mr. Bhalender Yadav (DGM-Operations &

Commercials)

Mr. Sanjeev (DGM-Operations

Services & Security)

Customer Support Escalation Matrix

Ms. Radhika (Customer Relation

Executive)


Mr. Hansraj Dagar (MD)

Mr. Pankaj Bajaj (GM-Services & BD)

Lt. Col Rahul Ahuja GM-Security Operations

Ms. Neha Singh (Customer

Relation Executive)

13

Mr. Devendra Thapa GM Security-(North India)

INDUSTRIAL COMMERCIAL

RESIDENTIAL

Our Sectors

16

RETAIL

INFRA

MALLS

CLUBS

GYMS

MULTIPLEXES

RESTAURANTS

SHOWROOMS HOSPITALITY

PLOTTED

AREAS

HOSPITALS

VILLAS

BANKS


HOTELS

STADIUMS

CONSTRUCTION

SITES

EVENTS

METRO

EDUCATIONAL

INSTITUTES CORPORATE

Security Highlights


Round the clock services with

dedicated control rooms to ensure

effective and quick response. Single

point of contact for all Security,

Safety and Facility related services

to ensure fast actions in any given

situation.

Our services are the most

dependable and extensive

services, since we understand

the importance of security that’s

why we ensure 365 days

presence of our personnel on

each site we manage.

We do not produce our own

security equipment but source

state-of-the-art equipment from

the best suppliers in India on cost

to cost basis for our clients and

get them installed.

Since Security threats are

unique, we deliver customized

solutions to counter those

threats that may be unique to

you. Our goal is to have you and

your property safe & secured,

under all circumstances.

We provide uniformed armed and

unarmed security guards, armed

as well unarmed security

supervisors, officers, armed and

unarmed escorts etc. for regular

security needs as well as special

events.

Our seniors security experts will

carry out an assessment of all

the possible threats and propose

an efficient solution with suitable

implementation within your

budgets.

24 HOURS A DAY 365 DAYS A YEAR COMPREHENSIVE

DIAGNOSIS MANNED SECURITY

EQUIPMENT

INSTALLATIONS CUSTOM SOLUTIONS

Operational Highlights

18

of Risk, Facilities Management & Soft

Services

Leading Quality

Provider

with experience & exposure to the

Indian Security Scenario

International

Expertise

of relevant equipment, policies, procedures,

and strategies to promote effective local,

state, or national security operations for the

protection of people, data, property, and

institutions

Knowledge

Programs and procedures with high

volume recruitment planning

Stringent

Training

with all legal and mandatory

obligations and with private

security regulation Act 2005

Statutory

Compliance

to ensure prompt action and quick

response.

Vigilant

Supervision

to meet specific requirements

Customised

Services


Cost effective value model

Competitive

Pricing

Transport System Well equipped transport system to

Provide ERT/QRT facilities &

during any Health Contingencies

Command Security Escalation Matrix

Mr. Om Prakash (Training Manager)

Mobile:9466053377

Mr. Awkash Singh (Manager Operations- Security)

Mobile:7210876066

Mr. Rajpal Singh (Training Manager)

Mobile: 9911230340

Mr. Manish Kumar (Base Manager Chandigarh)

Mobile: 9990236860



Mr. Devendra Thapa GM- Security (North India)

Mobile: 9560044505

Mr. Bhalender Yadav (DGM-Commercials & Operations)

Mobile: 9873538717

Mr. Sunder Yadav (GM Phase)

Mobile: 9818165216 Mr. Mukesh Kumar (ERT)

Mobile:9466545494

Mr. Jitendra Rawat (DGM- Security operations)

Mobile: 9716859898

Mr. HK Bhardwaj (Regional Manager Delhi)

Mobile:9560717745

Mr. Satpal (Astt. ERT) Mobile: 8950607606

Mr. Bhupesh (Traffic)

Mobile:9582574927

Mr. Ravikant Sharma (Deputy Manager Operations)

Mobile: 7838372214

Mr. Pankaj Bajaj (GM- Services & BD) Mobile: 9711997780

Mr. Atul Bagadia (Training Manager & Special Skills)

Mobile: 9212031809

19

Lt. Col. Rahul Ahuja

GM- Security Operations Mobile: 9811014359

Security Escalation Matrix( NCR 1 & 2)

Mr. Dilip Kumar (Security Officer)

Mobile: 9871630042

Mr. Bhupesh

(Traffic) Mobile:9582574927

Rajpal Singh

(Training Manager) Mobile:

9911230340

Mr. Chander Shekhar (Cluster Manager Security)

Mobile: 9990317934

Mr. Kuldeep Singh (Security Officer) Mobile:9717441157

Mr. Satpal Singh (Mall Manager Security)

Mobile: 8512098908 Mr. Ajay Mishra (Security Officer)

Mobile: 8743985151

Mr. Om Prakash (Training Manager)

Mobile: 9466053377



Mr. Devendra Thapa GM-Security Services (North

India) Mobile: 9560044505

Atul Bagadia

(Training Manager Special Skills)

Mobile: 9212031809

Mr. Pappu (SO) Mobile: 9999072340

Mr. Sunder Yadav (GM Phase)

Mobile: 9818165216

Mr. Bhalender Yadav (DGM-

commercials & Operations)

Mobile:9873538717

Mr. Mukesh Kumar (ERT)

Mobile: 9666545494

Mr. Vinay Mishra (Security Officer) Mobile: 8802278708

Mr. Kundan Sharma(Security Officer)

Mobile: 9555520902

Mr. OM Prakash (Security Officer)

Mobile: 9310194075

Mr. Awkash Singh ( Manager Operations Security)

Mobile:7210876066

Mr. Birender (Security Officer)

Mobile: 9958802386

Ravikant Sharma (Manager Operations) Mobile: 7838372214

Mr. Jitendra Rawat

(DGM-Security operations) Mobile: 9716859898

Mr. Satpal (Astt. ERT) Mobile: 8950607606

20

Ms. Neha

(CRE) Mobile: 9911774127

Mr. Pankaj Bajaj (GM- Services & BD)

Mobile: : 9711997780

Lt. Col. Rahul Ahuja (GM-Security Operations)

Mobile:9811014359

Mr. Neeraj Yadav (Security Officer)

Mobile:9911203811

Client We Serve


Sites We Manage


Security Uniform

Security Equipments & Gadgets


Patrolling

Bikes

Surveillance

Cameras

Walky

Talky Sets

Under Vehicle

Inspection Mirrors

Torch

Patrolling

Jeeps

Fire

Extinguishers

First Aid

Boxes

Safety Shoes

DFMD HHMD

MOBILE PETROL

SECURITY

Dog Squad

Personal & Vehicle Search

Physical Fitness

Patrolling &

Guarding

First Aid

Fire

Safety &

Training

Security Trainings


Traffic Signage

Access Control Equipment

People, Property,

Premises

Surveillance

Equipment

Emergency Process

Teamwork

X-Ray

Screening &

Search

Evacuation Plan

Grooming

Safety

Soft Skills

Performing To Perfection


Qualitative Requirements (Ground Manpower)

Must Have 6 Months Exp. in

Relevant Jobs. Knowledge of Traffic Signals. No Addiction to Any Vices.

Highest Level of Grooming

Standards. Leadership Qualities. Perfect Team Player, Mentor & a Guide. Customer Oriented.

Minimum Qualification Graduate,

equivalent or above. Frontline Ex-Army Preferred. Min. 5 Years Security Experience. Smart, Honest & Good Communication Skills.

Highest Level of Grooming

Standards. Leadership Qualities. Respectful. Customer Oriented.

Minimum Qualification10+2 Min. 2-3 Years Experience. Well Groomed. Smart, Honest & Strong

Communication Skills. (Written & Verbal)

Min Qualification 10 or 10+2. Medically Fit. Height 5 ft. 6 inch. & Above. Can Read & Write English & Hindi.

Security

Officer Supervisor

Security

Guard

Housekeeping Highlights

28

Man & Machine Synergy Eco-Friendly Safety First

…housekeeping services to leading developers, world class schools, malls,

and many international companies in Gurgaon and elsewhere for

maintaining and upkeep and pleasant working environment of residential

and commercial buildings by latest modes and equipment and well trained

housekeeping technical persons.

We Provide…

…imagination with quality to first understand the needs of the client and

then with great dedication we provide meticulous services to the complete

satisfaction of the clients.

.

We Combine…

Efficient Manpower Supply.

Trained Supervisors & Service specialist.

Realistic Site Surveys & Planning.

Effective Business Model.

Top of the line Machine Deployment.

Managing Outer Areas for big Corporate Institutions.

Managing Interior Cleaning.

Best Practices & SOPs.

Trainings & Evaluation Processes.

Most Eco-Friendly Man & Machines..

Use Of branded Chemicals.

Customized Solution.

Safety First.

Our Services Includes…


Housekeeping Escalation Matrix


Manpower

Uniform

Grooming/Training

Machines

Incident Reports

Material Requirements

Emergency Requirements

Mr. Ranjeet Pratap (Training Executive)

Mr. Pankaj Bajaj (GM-Services & Business

Development)

Mr. Uday Bhan Singh (EVP-Operations & Special

Projects)

Mr. Anand Kumar (Executive HSK)

Mr. Abhay Mishra (Manager Operations)

Ms. Radhika (CRE)

29

Mr. Bappa Mandal (Site Officer)

Mr. Dhiraj Kumar (HSK Executive)

Client We Serve


Our Sites


HOUSEMAN

PANTRY BOY

HOUSEKEEPING UNIFORM

HOUSE LADY

Our Machinery And Equipment's


High Jet Pressure

Auto Scrubber

Escalator

Wizard

Manual Flipper

Single

Disk

Ride On Sweeper

Vacuum

Cleaner

PPE Items


Safety

Signage Goggles

Safety

Shoes

Safety

Helmet Face Mask

Gumboot Body

Harness

Reflective

Jackets

Hand

Gloves

Consumables & Cleaning Equipment's


C & C E

Material and Machine Matrix

0 20 30 40 10

36

Utilities Chemicals Toiletries


80

Items 25

Items

22

Items

37 30 26 21 Vacuum

Cleaners

Manual

Sweepers

Auto

Scrubbers

Single Disks

20 High Jet

Pressures 12 Wizzards 1 Ride On

Sweeper

Our cleaning staff are given regular training by professionals on usage of chemicals and latest cleansing materials.

6. CHEMICAL USAGE

TRAINING

We conduct mock training to put our security staff through real life crisis & panic situations.

4. SAFETY

A proper training is conducted for every new joinee on mandatory documents handling and reporting.

2. DOCUMENTATION

Each of our staff are duly trained on their job roles to ensure zero

loopholes.

5.JOB ROLES

We ensure that all our technical staff are 100% proficient with machine &

equipment handling.

3. MACHINE

HANDLING

We provide regular training to our staff

on personal groom and customer handling..

1. GROOMING &

CUSTOMER

HANDLING

Housekeeping Trainings


GROOMING & CUSTOMER

HANDLING MACHINE HANDLING DOCUMENTATION

SAEFTY

CHEMICAL USAGE

TRAINING

JOB ROLES



• Graduate preferred.

• Minimum 4 years work experience.

• Knowledge of training.

• Leadership Qualities.

• Good communication skills (written & oral).

• Groomed to work in a corporate Environment.

• Customer focused.

• A mentor and a guide.

Field Executive Supervisor

• Minimum qualification 10th or 10+2.

• Well groomed.

• Can read & write Hindi and English.

• Must have minimum 6 months experience in same

field.

• Medically fit.

• Well mannered.

• Honest & loyal.

• No addiction to any vices.

Houseman

• Minimum qualification 10+2.

• 2-3 years of work experience in similar job.

• Well groomed.

• Should have leadership qualities.

• Smart, sensible and honest.

• Strong communication skills.

• Respectful and customer service oriented.

Parking Highlights

39

We are one of the top parking service providers in Gurgaon and NCR. Our work force for care of parking is better than others. We give special care to

all the safety- measures related to this service. We are providing the space for underground parking and open area parking also in DLF Commercial

Buildings.


Parking Projects:

o Star Mall

o Cross Point

o City Court

o Mega Mall

o City Centre Mall, Gurgaon

o Grand Mall

o Cyber Hub Parking

Parking Escalation Matrix

Mr. Nitin Dagar (Site Manager)


Mr. Prem Singh (Site Manager)

Mr. Ashok Kumar (Site Manager)

Mr. Rakesh Kumar (Head- Parking Services)

Mr. Uday Bhan Singh (EVP-Operations & Special Projects)

Traffic Warden Cashier Supervisor

40

Client We Serve


CROSS POINT

CITY COURT

PARKING-6

TRAFFIC

SIGNAGE &

SIGNALS

Parking Trainings


PARKING EQUIPTMENT

Ticket Dispenser

Boom Barrier

Baton Light

Hand Handle Machine

Reflective Jackets

Safety Shoes


Supervisor

• Minimum qualification 10+2.

• 2-3 years of work experience in similar job.

• Well groomed.

• Should have leadership qualities.

• Smart, sensible and honest.

• Strong communication skills.

• Respectful and customer service oriented.

Traffic Warden

• Minimum qualification 10+2, preferably graduate

• Highly efficient to work in demanding environment.

• Customer service & deliver oriented.

• Open to work for long & odd hours.

• Problem solving approach.

• Should have knowledge of Motor Vehicle & Road Act.

• Medically fit.

.

Cashier

• Minimum qualification 10+2, or a degree or diploma.

• 2-3 years of work experience in relevant field.

• Smart, sensible & honest.

• Should be good in computer skills.

• Respectful with good communication skills.

Site Manager

• Graduates preferred.

• Minimum 5 years of experience in relevant field.

• Should have strong communication skills (written &

oral)

• Perfect team player.

• Physically fit.

• Quality assurance efficiency.

• Ability to train.

• Business development mindset.

• Efficient enough to maintain and control

documentation work.

• A mentor and a guide.


Site Survey

Site Acquisition Road Map


Other Resource

Requirement

Area Knowhow

Value For Money

Prompt Delivery Commercial Exchange

Man / Machine Synergy

Smart Manpower

Planning

Manpower Sources


Other Divisions

Consultants / Satellite

Offices

Company Website /

Recruitment Advertisements

Recruitment Offices

Manpower Portals

Manpower Referrals

Training

Camps

Existing Sites Manpower Expert Field

Officers

Why Choose Us

One of the best Facility Services Company in Gurgaon & NCR.

A preferred Service Partner for many prestigious customers, with

a retention rate of 100 %. The First cleaning company to be

retained by DLF for over a decade.

An Expert in facility services, SOM PRO Group has accumulated the

expertise & experience owing to the varied customer base,

ranging from hospitals, hotels, commercial buildings, shopping

malls, factories, school, etc.

A one-stop service partner with a range of services from

Housekeeping, Security , Parking, Horticulture, services

We draw upon our resources to give our customers a stress free

solution.

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2

3

4

5

High Quality Services , low cost and on time performance, the

experience and expertise together has ensured that there is

complete professionalism in our performance.

6


Get In Touch

0124-2577773/76

[email protected]


Follow us

Tweet us

https://www.facebook.com/pages/SOM-ENTERPRISES/152147658287260

https://twitter.com/SOMEnterprises

“ PERFORMING TO PERFECTION ”

SOM PRO GROUP

company profile 2017-18 - som pro facilitiessomprofacilities.com/docs/som pro company...

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