company profile city cleaners1
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Company Profile
Contact Details Management Team
Services Client Satisfaction
Training Compliance and Standards
Clientel Financial Status
Infrastructure
Company Profile
Introduction
Increased opportunities afforded to all South Africans have resulted in dramatic increases
in business opportunities in South Africa. However, existing unemployment levels arestill a major concern in this country, due to very little corrective action envisaged for the
short term.
With this in mind and the fact that cleaning is not a new concept to majority of previously
disadvantaged individuals in South Africa, Stella Mokwena a female member of the previously disadvantaged community founded Staza Cleaning Services CC in 2001.
(Registration No 2001/040795/23) Compensation Fund registration Number: 0998-738-1960, VAT Number: 4680198639
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Vision
Staza Cleaning Services CC is to be the most reputable organisation known for
excellent service, responsive, happy, innovative staff members and satisfied
customers.
Mission
To transform an industry known for high staff turnover and low standards into aneffective and efficient industry, by continually improving our service levels, and
constantly meeting our customer requirements.
Our Quality objectives
y To make sure we specifically understand each customer¶s needs before we start
deliveryy To upgrade the technology we use and knowledge of all personnel through
trainingy To constantly provide cutting edge knowledge and information as per client¶s
requirements, acceptable national and international standardsy Achieving customer satisfaction through the combined efforts of planning,
resource management, delivery of services and feedback from our clients
Our contact details
Physical Address: Plot 147 Bashewa,Garsfontein Road,
Pretoria, 0056 Postal Address: P.O.Box 11492
Tiegerpoort, 0056Telephone/Fax: 012 811 1514
Cellular: O82 229 4782 Email: [email protected]
Contact Person: Stella Mokwena
Management TeamMrs. Stella Mokwena, Managing Director:
Her role in the organization is that of a General Manager. Mrs. Mokwena a former Banker brings experience in finance, people management, and some administrative skills
acquired from running a small engineering company, as a girl Friday before she joinedthe bank. Mrs. Mokwena, who holds a B Com degree in business management &
accounting and a certificate in Total Quality Management, has proved to be fully
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competent in running the organization. Being a General Manager she oversees theactivities of Staza Cleaning Services, with Marketing and Finance being her specialty.
Mrs. Minah Thwala, Human Resource Manager: An experienced Teacher with Bachelor of Arts 1st degree & BA (hons) (Vista
University). This manager also has a diploma in bookkeeping.S
he brings into theorganisation people management experience, which she acquired over a period of morethan 20 years as a high school teacher and a Head of department. Mrs Thwala is being
trained on Occupational, health and safety act to enable her to drive compliance on thisact. Mrs Thwala is also overseas quality in our various sites. This is the woman who
makes sure that our existing clientele and our internal clientele (staff members) aresatisfied and happy with our services at all times by overseeing the operations.
Mr Alpheus Tebogo Moselakgomo, Administration Manager: Holds Diplomas in financial management and Payroll Administration. He joined our organisation in July 2004 as Payroll Administration learner. He is trained in various areas
like VIP payroll system,
Information management, training management, debtors andcreditors control, Basic conditions of employment act, Labour relations act, employment
equity, skills development act etc. This Manager offers high versatility to Staza Cleaning
Services.
In addition to these Managers we currently have 2 Site Managers and 14 supervisorswho are well trained in cleaning and management of people. These supervisors look after
a total of 148 cleaners, of which 63 of them are around Pretoria, while the rest are inM pumalanga, Limpopo, Western Cape and Eastern Cape.
Siyaya Skills institute and other Associations
Close to management of Staza cleaning services is Siyaya Skills institute who are bothour skill¶s development facilitators and our accredited trainer in cleaning. Siyaya skills
have a training centre in Pretoria which we use to train our workers. Together we strive tokeep updated with new and innovative cleaning methods. They continually train all our
staff and managers as the needs arise.
As members of National Contract Cleaning Association (NCCA) we are also kept abreastof new developments in the cleaning industry at all times.
Staza cleaning services is an active member of Services Seta, cleaning chamber from
whom we get bursaries and other assistance to train our workers.
Services
Cleaning of office building and other commercial areas:
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y General contract and once-off cleaningy Curtain washing
y Standard and deep cleaningy Floor stripping and sealing
y Carpet cleaningy
Window cleaningy Pre-cleaning of new premises
Industrial cleaning
y Hydro Blasting
y Industrial vacuum cleaning for wet and dry material recoveryy Chemical cleaning
y Pumping of spillage and flooded sumpsy Waste removal services
y Manual work teamsy Landscaping and Gardeningy Hygiene Services through Absolute Cleaning Solution cc
Supplier of consumables
y Casual Labourers
y Toilet paper y Cleaning chemicals
y Sanitary equipmenty Personal protective clothing and equipment
y Safety pack and Refreshment packs
What Makes us a preferred supplier
y We are a µblack woman owned organisation¶
y We are customer focused in all we doy Well managed organisation.
y We have the resources and experience to provide a quality service to our clients.y Total Quality management system based on ISO 9001:2000
y Compliance to OHS act and environment management.y Our well trained workers whom we continually invest on their improvement.
y We are not too big or too small to understand and meet out client requirement.
Client Satisfaction
Staza Cleaning Services is total committed to client satisfaction. This involves carefuldiscussion of specific needs and requirements prior to making any proposal and provision
of service.
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Disciplined and focused implementation of the top quality service - Staza cleaning, withassistance of Service Seta developed a Quality system management which is in line with
ISO 9000:2000.
Happy, trained and innovative workers - we will remain a leader in this industry, what
puts us ahead in the labour market is our commitment to develop and look after our workers, which includes training, fair remuneration as laid down by legislation andobserving other regulations that enhance both working and social lives of our workers.
Culture of µright first time¶, responsibility, innovation and all the other values that we
cherish as the organisation; this takes lots of time and resources in training. Fortunatelyfor us as a country, we are in the era of training and education and Staza, a member of
Services Seta is utilising the opportunities available.
Trainingy Every employee that joins Staza Cleaning Services has to go through an induction
course whereby we explain the purpose of the company, our objective and the
scope of the work to be done.y Our trained supervisors and operations manager continually do on-job training.
y Other internal courses that we offer are customer care, Interpersonal skills, personal protection based on occupational health and safety act, use of cleaning
chemicals and equipment.y We also do external training via Service Seta and their accredited service
providers. Our S
kills facilitator and training provider,S
iyayaS
killsInstitute givesus training on NQF 1 & 3: commercial cleaning and Hygiene.
y Sofline VIP is our great trainer in administration, taxation and labour law issues.All our managers have been trained in these areas. We use VIP payroll system to
calculate and store our employees¶ salary, and we export into Standard Bank Business online. So at the touch o a button all our employees are paid on the last
Friday of each month.
Compliance and Standardsy Member of the NCCAy Member of Services SETA
y BBBEE compliant, verified by emex.co.za as QSE level 1 contributor.y Member of Association of Personnel Service Organisations (ASPO)y Provide learnerships as per Skills Development Act
y Total Quality Management system (TQM) ISO 9000
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y Compliance to BCEA, OHS act, LRA, Employment Equity and environmentmanagement Act
y Compliance to Sectoral Wage determination and all legislation governingemployment in South Africa
y All our workers are members of a Provident fundy
All our workers are registered with UIF
y Use of SABS approved detergents
clientel
y Government Communication and Information System (Pretoria)y City of Tshwane Metropolitan
y Council for Geoscience (Pretoria)y M
etrorail (Tshwane)y Eskom Generation (Power Stations around M pumalanga and Limpopo)y Eskom Distribution (Rustenburg, Piet retief, Lebowakgomo, Janifurse etc)
y Debis Fleet Management (George, Cape Town and Port Elizabeth)
Financial Status
y Our annual turnover for the year endingy
28F
ebruary 2007 was R5 192 243.00y Staza Cleaning Services enjoys a good relationship with our Bankers Standard
Bank - Pretoria North, who will gladly finance new projects in our business,
should it be necessary.Address: P.O BOX 16076 Pretoria North 0116. Tel 0860101341
Contact Person Rungi Venogopaul.We hereby authorize that they may answer your financial enquiries on Acc
011372 699.y Our Auditors: Jan Erasmus Auditors tel 012 3617755 @ Suite 55 Rynal Building
Lynnwood 0181. Contact Person
Mr. J Erasmus may also supply you with financial information on request.
y We have a R5 Million Public Liability with ABSA Insurance Company.Account number 6516898557.
Infrastructure
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Office
We are currently running the business from the Directors home; in 276 Block LSoshanguve We have a dedicated office space, where we have two computers, Two
printers, Three Desks, two Photo copying machine, two fax machine, four Filing cabinets
& Six chairs.
We have space in this property that we use as a training room to do our inductions;otherwise we rent Siyaya Skills facility on Saturdays to do our internal trainings.
Number of Personnel:
Staza Cleaning Services is currently employing 169 Staff members all between age 21and 55 years old.
All our employees can read, write and speak English.
We do both entry and exit medical check-up on our employees to make sure they are physically and mentally fit to serve our customers.
Staff members divided as:
y Management personnel: 3
y Admin clerk: 1y Site managers: 2
y Supervisors: 14y
Cleaners fulltime: 148
Equipment:
Vehicles:
y 2006 A4 Audi
y 2006 Opel Corsay 2005 Mazda Drifter
y 2005 K IA (14 Seater)
Machines:
y 34 Silent vacuum Cleaners
y 12 Wet & Dry Vacuum Cleanersy 18 Single Disc Rotary Machines
y 8 Stepladdersy 6 Carpet Extractors
y 48 Mop Unit Trolleys
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y 6 Carry Trolleysy 4 Carpet Blowers
y 12 Brush cuttersy 3 riding polishers
y 6 Lawn Mowersy
2 riding lawn mowers
Standard Uniform/Protective Clothing
y sets of uniforms (two piece overalls or Dust coat)
y 2 T shirts (Summer Uniforms)y Pair of Boots
y Hand gloves