company profile - gulf islands general trading (git)gulfislands.ae/profile.pdf · company profile...
TRANSCRIPT
Company Profile
Founded in 1978
Leading Office Automation company in the UAE
70 plus employees
Two branches - Abu Dhabi, Dubai
Two Showrooms - Abu Dhabi, Dubai covering 500 sqm
Three Service Centers - Abu Dhabi, Dubai and Al Ain 1,000 sqm
State of the art warehousing facility covering 2,000 sqmarea
Factory trained Technical support team
Well equipped Service Center for prompt service
Saeed Al CalilyChairman
Ahmed A Calily
Vice Chairman
Mubarak Al CalilyCEO
Alaa Abdel Salam General Manager
Business Head
Sr. Sales Manager-Abu Dhabi Branch
11 member Sales Team
Sr. Sales Manager-Dubai Branch
9 member Sales Team
Service Head
Service Manager –Abu Dhabi
15 Member Service Team
Service Manager Dubai
7 Member Service Team
3 Member Pre-Sales & Service Delivery
Team
Finance & Admin. Manager
Chief Accountant & 6 Member Team
Logistics Executive & 7 Member Team
GULF ISLANDS’ ORGANIZATION CHART
To be the bring best of the breed products to the market
To provide right solution for every customer and deliver value
To provide the best customer service and achieve high levels of customer satisfaction
To provide continuous training to staff to upgrade skills for delivering unique experience to our customers
GULF ISLANDS’ MISSION
HP MPS Specialist, Printers, MFPs, MPS & Document
Management Solutions
Nuance Print Management & Document Management Solutions
SamsungColor & Mono Multi-Function Photocopiers, MPS &
Document Management Solutions
BrotherColor & Mono - Printers & MFCs, Scanners, Labeling
Machines, Typewriters
MyQ Print Management Solutions
Samsung Mobility, Professional Screeens, SMART Signage
Martin Yale Paper and Industrial Shredders
Acco Rexel Paper Shredders, Binders and Laminators
QNet Queue Management Systems
Billcon Note, Coin Counting Systems
GULF ISLANDS’ PARTNERS
KEY CUSTOMERS
KEY CUSTOMERS
PARTIAL LIST OF MPS CUSTOMERS
Description / Client
Abu Dhabi Municipality
Red Crescent Society of
U.A.E. DEWA Grand Hyatt Saipem SpA
Ministry of Finance & Industry
No. of Devices 920 76 150 33 60 87
No. of Locations
48 36 8 1 4 2
MPS Software Safecom MYQ FSMA BCPS MyQ MYQ
No. of Years under contract
10 5 2 1 1 3
Brands400 HP & 500 other
brands
Kyocera-Samsung
HP-Samsung
Samsung Samsung HP &
Kyocera
100% local company
Intensive experience of 40 years in the Business Printing industry
Proactive management of fleets with “stich in time to save nine” motto
Outstanding after sales support – Trained engineers and local HP support
Speak both Arabic and English languages
Endorsed by Customers across the board for excellent service delivery
WHY GULF ISLANDS
We allocate the availability of consumables and parts while maintaining good level of stock at all times at locations
Ensure the availability of
Resident Engineers Where needed
Ensure availability of our Project Manager on a periodic basis at your Office and all branches and provide their contact details to all users
Stand-by unit at all times to ensure continuity of operation
Ensure availability of stock of consumables at all times as and when needed at each location
OUR METHODS & SERVICE DELIVERY
SERVICE COVERAGE
Support Time: Sunday to Thursday 8 AM to 5 PM
Exceptional Basis Calls 24 x 7: Via dedicated contact number
Response as per agreed SLAs
Top priority to Contractual MPS Customers
Telephone Call log at Service Center – 04 258 1446
Email: [email protected]
HELP DESK & SUPPORT