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    CHAPTER -1

    INTRODUCTION

    1.1 Industry Analysis

    Automotive spare parts and components are a lesser known

    industry yet a big one. In past few years the industry has grown

    enormously, even more than the automotive industry itself not

    only in the Indian but global scenario.

    This vast industry includes automotive components,

    accessories, gadgets, spare parts and tools; the consumers being

    the OEM segment, the replacement and aftermarket sector.

    Automotive spare parts replacement and aftermarket have in

    themselves become a major industry.

    In mid 1990s the quality of Indian products increased a lot

    and the prices were considerably lowered. This posed an

    interesting situation where the Indian replacement and

    aftermarket industry had geared up to meet the international

    standards and awaited an ideal opportunity for global exposure.

    Certain SMEs through their focused operations are now

    serving the global automotive giants directly or through suppliers.

    Online catalogs and websites have added to the online presence

    of our clients. The results are quite apparent, Indian automotive

    parts industry makes original components of major automotive

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    giants like General Motors and Mercedes amongst others. They

    have, through consolidated efforts been positioned as global

    players of the sector.

    The Indian advantage

    Steered here by the countrys high engineering skills,

    established production lines, a thriving domestic automobile

    industry and competitive costs, global auto majors are rapidly

    ramping up the value of components they source from India. Theindustry is poised to jump from exports of US$ 1.8 billion in 2004-

    05 to US$ 5.9 billion in 2008-09. According to the automotive

    components manufacturers association of India, more than a third

    (36 percent) of Indian auto component exports head for Europe,

    with North America a close second at 26 percent.

    In 2006, components worth US$2 billion were exported byIndian companies. 75% of which were bought directly by car

    companies. The original equipment manufacturer (OEMs) include

    firms like general motors, ford motor company, Cummins

    international, Bosch, Volkswagen, BMW, MAN (trucks) and JCB

    (earth moving equipments) amongst others.

    Over 20 OEMs have set up their international purchase offices(IPOs) in India to the components. This number is expected to

    double by the year 2010. There is a large potential for a faster

    growth of global business due to the growth in outsourcing

    activities by global OEMs. It is estimated that the export will touch

    US$ 6 billion in 2010.

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    India enjoys a cost advantage with regard to castings and

    forgings. The manufacturing costs in India are 25 to 35% lower

    than its western counterparts. Indias competitive advantage doesnot come from costs alone but from its full service supply

    capability.

    Indian component suppliers have displayed a growing

    capability to cater to the engineering and production needs of the

    some of the worlds biggest auto companies.

    This is largely due to:

    Proficiency in understanding technical drawings and beingwell conversant in all global automotive standards; America,

    Japanese, Korean, and European.

    Appropriate automation has led to economically attractive

    production costs.

    Flexibility in small batch production.

    Growing IT capability for design, development andsimulation.

    Exciting times lie ahead for the Indian automotive component

    industry. Besides the burgeoning demand from global auto

    majors, there is also the domestic car industry, which is growing

    at a spanking rate of over 16 percent, driven by a rising consumer

    base and affordable loans. Such improvements have assistedcompanies in improving operational efficiencies, eliminating

    wastes and reducing costs.

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    Roots Industries specializes in the manufacture of a wide

    range and line-up of automobile horns. Roots is a leading supplier

    to all the major vehicle manufacturers like Ford, Daimler Chrysler,

    Mitsubishi Lancer, Mahindra & Mahindra, Toyota, Tata Motors, Fiat

    Uno and Siena, TELCO, TVS Motor Company, Kinetic Honda, etc.

    Roots Industries Limited places a premium on original

    technology and innovation. Its technical collaboration with Robert

    Bosch S.S of Spain in 1995 has helped it to further strengthen its

    R & D activities and technical competence. This collaboration

    along with Roots' indigenous talent has kicked off a spree of

    growth unmatched in the history of automobile OE manufacturers.

    It all started with just a honk. Encouraged by the response, we

    kept on moving ahead. In the beginning, we did not realize that

    we would make such an impact. Slowly but surely, the

    reverberations were felt far and wide. Indian automobile market

    responded to our call. Soon the global market too followed suit.

    Roots horns, in a very short span of time, got a place of pride in

    millions of vehicles across the globe.

    1.3 History

    An obsessive hobby went into the making of this self-made

    industrialist. Born in an agricultural family, young Ramasamy had

    a great interest in repairing automobiles. This led to his getting

    the master's degree in Automobile Engineering from Lincoln

    Technical Institute, USA in 1969 and developing a unique Radiator

    Coolant Recovery System, which is today a standard equipment in

    almost all vehicles manufactured by the advanced countries.In 1970, Mr. Ramasamy promoted M/s. American Auto

    Service, which was taken over in 1992 by Roots Industries Private

    Limited, a company promoted by Mr. Ramasamy. This company

    entered into technical collaboration with Robert Bosch, the world

    leaders in auto electrical to manufacture all the range of Bosch

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    Horns. Mr. Ramasamy had a very inquisitive and innovative

    temperament.

    Servo brakes were designed for the first time in India by Mr.

    Ramasamy. He designed the first high frequency Wind Tone typehorn which was smaller and lighter than conventional horns.

    Besides all the other firsts, Mr.Ramasamy introduced

    electronically controlled Musical Air Horns for the first time in the

    World.

    The thirst for innovation and drive to move forward, led to

    the establishment of a die casting unit to meet the captive

    requirement of ROOTS. In 1987, Mr. Ramasamy set up a full-

    fledged modern tool room equipped with the latest machines forthe manufacture of precision tools and dies. He promoted Roots

    Multiclean Ltd., a joint venture in Techno-financial collaboration

    with M/s. Hako Werke GmbH, Germany to manufacture world

    class Industrial Floor Care and Floor Cleaning Equipments. RMCL

    is successfully spreading the concept of Mechanized Cleaning in

    India and also exports its products.

    Mr. Ramasamy has been conferred the Udyog Shree Award

    in the year 1990. He has also been awarded the Udyog Rattan

    Award by the Institute of Economic Studies in the year 1991.

    Milestones

    1970

    Promotes American Auto Service for manufacture of ElectricHorns.

    1972

    First to manufacture Servo Brakes for Light Motor Vehicles.

    1984

    Roots Auto Products Private Limited was established tomanufacture Air Horns.

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    Die Casting Unit commences commercial operations.

    1988

    Polycraft, a unit for Plastic Injection Moulding was established.

    1990

    Roots Industries Private Limited takes over Electric Horn business.

    1992

    RMCL enters into Techno-Financial collaboration with M/s. HakoWerke GmbH, Germany.

    1992

    Roots Industries Private Limited obtains the National Certification -ISI mark of quality.

    1994

    Production of floor cleaning equipment commences.

    Roots Industries Private Limited wins American InternationalQuality Award.

    1999

    Becomes the first horn manufacturer in Asia to obtain QS 9000

    2000

    Becomes the first horn manufacturer in Asia to obtain VDA 6.1 andthe first in the world to win ISO / TS 16949

    2000

    The first to introduce digitally controlled air horns and lowfrequency, low decibel irritation free Jumbo Air Horns.

    2003

    Roots Industries Ltd., Horn Division is accredited with ISO 14001 :1996

    2003

    Roots Industries Ltd., upgraded its ISO / TS 16949 from 1999version to 2002 version

    2004

    Roots Industries Limited (RIL) opens its 100% exclusive Export

    Oriented Unit at their Horn Division, Thoppampatti, Coimbatore tocater the needs of Ford North America.

    2004

    RIL's EOU commences its supplies to Ford, North America

    2004

    Roots Multiclean Limited (RMCL) inaugurates its 100% EOU Plantat Kovilpalayam, Coimbatore

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    2004

    Roots Cast Private Limited (RCPL) inaugurates its Unit II atArugampalayam, Coimbatore

    2004

    Roots Auto Products Pvt Ltd (RAPPL) expands with its MachiningDivision at Arugampalayam, Coimbatore

    2004

    RIL successfully launches its Malaysian Plant

    2004

    The group company American Auto Service is accredited with ISO9001 : 2000

    2005

    Roots Industries Ltd., is certified with MS 9000, a pre-requisite forQ1 award for Ford Automotive Operations Suppliers. Focus onSystems and Processes

    2005

    Roots Metrology & Testing Laboratory has been accredited byNational Accreditation Board for testing & calibration in the field ofMechanical Linear & Angular

    2005

    Roots Industries Ltd., is awarded Q1 by Ford Motor Company

    2005

    Roots Industries Ltd., Horn Division upgraded its ISO : 14001 from

    1996 version to 2004 version

    1.4VisionWe will stand technologically ahead of others to deliver

    world-class innovative products useful to our customers. We will

    rather lose our business than our customers' satisfaction. It is our

    aim that the customer should get the best value for his money.

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    Every member of our company will have decent living

    standards. We care deeply for our families, for our environment

    and our society. We promise to pay back in full measure to the

    society by way of selfless and unstinted service.

    1.5Mission

    The mission of ROOTS has always been to locate and to

    mould exceptional leaders and provide them with all our sincere

    effort that stands as the solid basis to extend organizational

    solutions to customers worldwide and thereby enhance the

    ROOTS competitive advantage.

    The ROOTS Company do so through long term and deeply

    committed human relations based on the key values like: Activity

    focus, Discipline, Experiences, Innovation, Integrity, Introspection,

    Professionalism, Quality culture and Team work.

    1.6 Roots Group of Companies

    1. Roots industries India Ltd Electric horns

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    2. Roots Auto Products (P) Ltd Air horns, switches &Controllers

    3. Roots Multi-clean Ltd Cleaning Machines

    4. Roots Precision Products Dies tools and Jigsfixtures

    5. Roots cast (P) Ltd Aluminium and Zinc pressure

    6. Roots metrology Laboratory Instrument Calibration,Quality system, Consultancy

    7. Roots Polycraft Plastic components

    8. R.K. Nature cure home Nature cure therapy, yogaand massages

    9. Satchidananda Jothi Nikethan International school

    10. Roots Industries Malasia sdn. Bhd Electric Horns

    11. Integral Yoga Institute Yoga and

    Meditation

    1. ROOTS INDUSTRY LIMITED (RIL)

    The company is the largest horn manufacturing in India. It

    manufactures electric horns and also a wide range of other

    products. It is a leading supplier to all major vehicles

    manufactures like Mercedes Benz, Telco, TVS motor company,

    Kinetic Honda etc.

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    2. ROOTS AUTO PRODUCTS PRIVATE LIMITED (RAPPL)

    The company is Indias largest air horn company and is a

    supplier to sever OEMs like Ashok Leyland, caterpillar, etc; it used

    electronically controlled musical horns for the first time in theworld. Its product range includes air horns, switches and

    controllers.

    3. ROOTS MULTICLEAN LIMITED (RMCL)

    The company is a joint venture in techno financial collaboration

    with hake Werke GMBH, Germany to manufacture world class

    industrial floor care floor cleaning equipments. RMCL is

    successfully spread ling the concept of mechanized cleaning in

    India and also exports its products to various countries like

    Australia, Britain, Germany, Japan, Singapore, etc.

    4. ROOTS PRECISION PRODUCTS (RPP)

    Roots precision product was established in 1987 to address the in

    house tooling needs of the drivers industries in root group.

    Owing to continuous improvement and investment into better

    resources, the company has become self sufficient .It is catering

    to the needs of various industries. RPP acts as a one stop

    solution for tooling and precision machining.

    5. ROOTS CAST PRIVATE LIMITED (RCPL)

    Formerly known as Aruna auto castings private limited and

    started in 1984, the company manufactures Aluminum and Zinc

    castings for automobiles and textile industries.

    6. METROLOGY LABORATORIES

    The company is a comprehensive calibration centre in south India

    that offers mechanical, electrical, torque, pressure and vacuum

    calibration all under one roof.

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    7. ROOTS POLYCRAFT

    Established in 1988, it manufactures small and medium size

    precision plastic components for automotive, pump, textile and

    medical industries besides meeting the captive requirement ofroots group.

    8. R.K.NATURE CURE HOME

    It offers nature cure therapy, yoga and messages. It has treated

    thousands of people including eminent personalities from USA,

    France, Italy, Singapore gulf countries, Germany and UK for the

    past 20 years.

    9. SATCHIDANANDA JOTHI NIKETHAN

    This school is a Matriculation, English medium, co-educational,

    residential public school, secular in nature, which lays emphasis

    on our great Indian culture, high moral values and universal

    brotherhood. It provides, in addition to high quality education,

    excellent facilities for various Co-Curricular Activities, Computer

    Education, Art, Yoga, Swimming, Karate, Music, Dance, Ham

    Radio and various other club activities

    10. ROOTS INDUSTRIES MALAYSIA SDN. BHD

    The company manufactures electric horns. As a first step towards

    becoming a multinational company, the roots group has begun its

    operation in Malaysia.

    1.7 A Mini SWOT Analysis

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    Strengths

    Well established brand name in the market

    Having high market share

    Consistency in quality of horns

    Technical collaboration with Robert Bosch

    More number of outlets and availability in market

    Well established distribution channel

    Ability to cater to low volumes

    Weakness

    No direct contact with customers

    No competitive pricing

    Less sales promotion

    Opportunity

    Tremendous growth of automobile sector

    Increase of purchasing power of customers

    More number of investments in automobile sector

    MNCs focusing on low cost outsourcing opportunities

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    Threats

    Increase in competitors for horns manufactures

    Low sunlight costs for customers

    More profit margins offered by competitors to dealers.

    1.8 Future plans & Business strategy

    Towards a step ahead in Technology innovation an Electronic

    Horn with external module with a durability of 0.8 million cycles is

    under development and will be launched shortly. Contact lessElectronic horns having durability of one million cycles will be

    launched in Indian Market in the near future.

    A new 70 diameter horn both trumpet and disc type has

    been identified and the development activities are taken up as

    per plan. These new innovations will extend the product range

    and also satisfy customer requirements.

    Reduction in steel thickness through Value Engineering

    concepts has been successfully implemented.

    The specialized software for APQP and FMEA analysis was

    also absorbed to improve the quality of products. Also the

    Restriction of Hazardous Substances (RoHS), excellence in

    acoustic engineering continuous efforts is made for

    standardization of products and components through Continuous

    Improvement Projects.

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    An exhaustive array of world-class machinery with varying

    capacities is employment for meeting the close tolerances with

    less than 0.005mm, maximum repeatability with 0.002mm, high

    precision and an ability to cater wide range of products. To

    extend the limits of excellence particularly to Aerospace andmedical field, a deburring station was introduced as a technology

    improvement.

    1.9 Company Policies

    Quality policy

    We are committed to provide world-class products and

    services with due concern for the environment and safety of the

    society. This will be achieved through total employee

    involvement, technology up gradation, cost reduction and

    continual improvement in:

    Quality of the Products and Services

    Quality Management System

    Compliance to QMS requirements

    Quality will reflect in everything ROOTS does and think

    Quality in Behavior

    Quality in Human Relations

    Quality in Governance

    Quality An All Pervasive Entity

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    Roots is committed to manufacture customer-centric and

    technology-driven products on par with international quality

    standards> For example ,the horns manufactured undergo a

    rigorous life- cycle test and are subjected to an endurance of over

    200,000 cycle of performance while the industry norm requiresonly 100,000.

    ROOTS believe in quality culture that goes beyond just

    products. Equal emphasis is given to quality in human relation

    and quality in service. ROOTS, in its journey towards Total Quality

    Management, have reached important milestones: ISO 9001, QS

    9000, VDA 6.1, ISOATS 16949 and ISO 14001 Certification,

    Presently in the process of obtaining NABL accreditation for our

    Metrology lab. The Groups TQM policy has a well-integrated

    Quality Circle Movement with active employee participation at

    various levels.

    Environment Policy

    With due concern towards maintaining and improving the

    Quality of Life, Roots is committed for sustainable development

    by minimizing pollution and conserving resources.

    This will be achieved through continual improvement in

    Environmental Awareness of all employees and associates, Legal

    Compliance and Objective toward Environmental Protection.

    Conservation of Energy

    Predominantly all the power intensive individual load centershave been identified and appropriate capacity Variable Frequency

    Drives have been installed.

    Lighting loads have been converted as electronic ballast in

    place of copper ballast as an energy saving measure.

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    As energy conservation measure, Compact Fluorescence

    Lamps (CFL) and other energy efficient luminaries/lamps have

    been installed at various location within the factory premises.

    People - Our Valuable Asset

    Roots have a strong people oriented work culture that can

    be seen and felt across all its member concerns. Whether they

    work in group or in isolation, their effort is well appreciated and

    achievements well rewarded. They have a sense of belonging and

    they revel in an environment of openness and trust. Cross-

    functional teams function as one seamless whole and foster thetrue spirit of teamwork.

    Roots as a learning organization systematically train its

    employees at all levels. Conducted in-house, the training

    programs equip them to meet new challenges head on.

    Employees are encouraged to voice their feelings, ideas and

    opinions. There is a successful suggestion scheme in operation

    and best suggestions are rewarded.

    Lasting relationship will evolve only when people know that

    their work is valued ant that they contribute meaningfully to the

    growth of the organization. At Roots, people across the group

    companies, through interactions at workshops and seminars, get

    to know each other individuality, share their common experiences

    and learn something about life.

    Personal Culture

    The management has been encouraging and promoting a

    very informal culture. Personal touch, sense of belonging,

    enabling employees to become involved and contribute to the

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    success of the company. The top management also

    conscientiously inculcates values in the people.

    Work Environment

    Special and conscious efforts are directed towards

    housekeeping of the highest order. Renovation and modernization

    of office premises and office support systems are carried out on

    an going basis.

    Roots have a strong people-oriented work culture that can

    be seen and felt across all its member concerns. Whether they

    work in group or in isolation, their effort is well appreciated and

    achievements well rewarded. They have a sense of belonging and

    they revel in an environment of openness and trust. Cross-

    functional teams function as one seamless whole and foster the

    true spirit of teamwork.

    Training

    Roots believe in systematic training for employees at all

    levels. As a part of the Organizational Development efforts,

    training programmes are being conducted in-house, for

    employees at all levels. The training programmes equip them to

    meet new challenges head on. Employees are encouraged to

    voice their feelings, ideas and opinions. There is a successful

    suggestion scheme in operation and best suggestions are

    rewarded. In addition, staffs are also sponsored for need basedtraining programs at leading Management Development

    Institutes.

    Total Quality Management

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    Customer Focus is not merely a buzzword but it has become

    an important factor of every day work and has got internalized

    into the work environment. There is an equal emphasis on

    internal customer focus leading to greater team efforts and better

    cross-functional relationship.

    Quality Circle Movement

    To ensure worker participation and team work on the shop-

    floor, Roots Industries Limited has a very effective Quality Circle

    Movement in the organization. As on today Roots Industries

    Limited has 3 operating Quality Circles having 24 members and

    some of them have won awards at different conventions and

    competitions.

    Through interaction with workmen in these sessions, a

    process of 2-way communication has been initiated and valuable

    feedback has been received on worker feelings, perception,

    problems and attitudes. Simultaneously management has

    communicated the problems faced by them and the plans to

    overcome these problems.

    Engineering Research Centre

    The Engineering Research Centre (ERC) is involved in the

    continuous improvement and enhancement of design to increase

    performance and reliability. The ERC functioning under three

    distinct heads cater to the needs of Roots Industries, RootsMulticlean and Roots Auto Products.

    Though there is a three-pronged operational ethos, the ERC

    is integrated and meshed seamlessly with one single objective:

    that of design research and performance monitoring. Through

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    extensive product engineering, the ERC cell of ROOTS achieves

    the following:

    Designing and developing new products with customer

    focus.

    Conducting required tests to ensure product reliability.

    Initiating necessary corrective and preventive action for

    ensuring peak performance

    Fine-tuning products with available components to satisfy

    customer requirements

    The ERC consists of the best talent that includes engineering

    graduates, ITI brains and design engineers. The team works with

    top-notch tools like

    Proe2000i2 - for solid modeling

    AutoCAD 2000 - for Drafting

    CorelDraw V 8.0 - for Graphical Applications

    Global Alliances

    Roots is a leading Original Equipment supplier to major

    vehicle manufacturers like Mercedez Benz, Mitsubishi, Mahindra &

    Mahindra, Toyota, Fiat, TELCO, TVS, Kinetic, etc. The ever

    demanding requirements of Customer Satisfaction has

    strengthened the R & D activities and increased Roots technical

    competence to international standards.

    Roots Multiclean Ltd. (RMCL) is a joint venture with Hako

    Werke GmbH & Co., Germany, one of the largest cleaning

    machine manufacturers with global operations. RMCL is the sole

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    representative in India and SAARC countries for Hako Werke's

    entire range of cleaning equipment. The quality of RMCL products

    is so well established that Hako buys back a major portion for

    their global market.

    RMCL also represents several global manufacturers of cleaning

    products and is gearing itself up to provide customized, total

    cleaning solutions.

    Good Morning Assembly

    The management aims in operator's mental & physicalfitness and it is ensured through the GMA. The operators and shift

    supervisor, assemble before the 1st shift beginning and do

    occupation of fitness exercise, discuss about the Quality Safety &

    Production aspects of the previous shifts and take Quality / Safety

    oath.

    Through interaction with workmen in these sessions, a

    process of 2 way communications has been initiated and valuable

    feedback has been received on worker feelings, perception,

    problems and attitudes. Simultaneously management has

    communicated the problems faced by them and the plans to

    overcome these problems.

    Lasting relationship will evolve only when people know that their

    work is valued and that they contribute meaningfully to thegrowth of the organization. At Roots, people across the group

    companies, through interactions at workshops and seminars, get

    to know each other individually, share their common experiences

    and learn something about life.

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