SZI SZI OUTSOURCINOUTSOURCINGG

OVERVIEWOVERVIEW SZI started her venture in the IT/ITES industry on 24SZI started her venture in the IT/ITES industry on 24thth May, 2010 with a set of highly May, 2010 with a set of highly

talented IT professionals and it is still moving up the ladder of success. talented IT professionals and it is still moving up the ladder of success. We have expertise in various service in the past years and have gathered huge number We have expertise in various service in the past years and have gathered huge number

of genuine client for this industry and we strongly look forward to work on close loop of genuine client for this industry and we strongly look forward to work on close loop and make sure of profits rolling in the company from our valued clients and keep the and make sure of profits rolling in the company from our valued clients and keep the promise of Service Excellence to the Global Valued Customers. promise of Service Excellence to the Global Valued Customers.

We follow the complete technique of “4Ps” and take the complete “PRIDE” to work on a We follow the complete technique of “4Ps” and take the complete “PRIDE” to work on a common platform and get success. common platform and get success.

P:P: PlanPlanP:P: PreparePrepareP:P: PracticePracticeP:P: PresentPresent

P:P: PerfectionPerfectionR:R: RespectRespectI:I: IntelligenceIntelligenceD:D: DedicationDedicationE:E: EleganceElegance

OUR MISSION & VISION OUR MISSION & VISION STATEMENTSTATEMENT Turn into a leading Web solutions and online marketing company who is globally Turn into a leading Web solutions and online marketing company who is globally

prestigious for first-class quality, technology innovation, customer satisfaction and trust. prestigious for first-class quality, technology innovation, customer satisfaction and trust. To generate competitive profits to its clients in terms of quality, cost-efficiency, and timely To generate competitive profits to its clients in terms of quality, cost-efficiency, and timely

delivery.delivery. We aim and wish to become a well known Information Technology and Solution provider We aim and wish to become a well known Information Technology and Solution provider

in the South-East Asian region and provide an exceptional level of customer satisfaction in the South-East Asian region and provide an exceptional level of customer satisfaction and service excellence to all our valued customers. and service excellence to all our valued customers.

Promise an unconditional commitment to incorporate our core values in collaborating with Promise an unconditional commitment to incorporate our core values in collaborating with our clients and our associates. We believe in maintaining utmost company INTEGRITY, our clients and our associates. We believe in maintaining utmost company INTEGRITY, create TRUST and LOYALTY to & with our clients as an important part of our mission itself. create TRUST and LOYALTY to & with our clients as an important part of our mission itself.

Outthinking, OutdoingOutthinking, Outdoing

BPO ADVANTAGES WITH BPO ADVANTAGES WITH SZI SZI

STRENGTHSSTRENGTHSCost AdvantageCost Advantage

Motivated, Young, Passionate WorkforceMotivated, Young, Passionate Workforce Lowest Attrition Rates Lowest Attrition Rates

Favorable Time DifferenceFavorable Time DifferenceProductivity Improvements Productivity Improvements Cost Savings & Improved HRCost Savings & Improved HR

Focus on Core Business CompetencyFocus on Core Business CompetencyIncreased Capability Increased Capability

WHY CHOOSE US?WHY CHOOSE US? The more important is the service, the more well organized you need to be and that’s The more important is the service, the more well organized you need to be and that’s

where you will find us, to be a real asset to all your business success plans and strategy. where you will find us, to be a real asset to all your business success plans and strategy. We will make sure of all your work are in proper order and every piece of vital information We will make sure of all your work are in proper order and every piece of vital information

is at your finger tips. is at your finger tips. Outsourcing with us will be the strategic choice for many companies because of the Outsourcing with us will be the strategic choice for many companies because of the

numerous benefits to your business.numerous benefits to your business.

We believe and always attain the process of We believe and always attain the process of ““Accurate and Timely Payroll”. Accurate and Timely Payroll”.

We work on Real Time Basis for all business .We work on Real Time Basis for all business .

Application of leading technology.Application of leading technology.

Access to industry experts.Access to industry experts.

Reduction of labor-intensive activities.Reduction of labor-intensive activities.

Access to world-class capabilities and technologies.Access to world-class capabilities and technologies.

Implementation of new businesses with Genuinity and Reliability.Implementation of new businesses with Genuinity and Reliability.

OUR GROWTH PROSPECT OUR GROWTH PROSPECT Career growth in the company is robust and there is a long-term Career growth in the company is robust and there is a long-term

opportunity. The great growth momentum that the company is opportunity. The great growth momentum that the company is witnessing is creating both vertical and lateral career opportunities.witnessing is creating both vertical and lateral career opportunities.

SZI believes in open door policy. There is a lot of opportunities SZI believes in open door policy. There is a lot of opportunities

internally but it will depend on the BPO players on how they want internally but it will depend on the BPO players on how they want to play it out, so keeping the experts point of view in mind, we can to play it out, so keeping the experts point of view in mind, we can look forward to a speedy growth in the company in recent years to look forward to a speedy growth in the company in recent years to come.come.

ORG STRUCTURAL ORG STRUCTURAL DESIGNDESIGN

OUR TEAM OF EXPERTSOUR TEAM OF EXPERTS

Mr. Syed Imam ZafarMr. Syed Imam Zafar Managing DirectorManaging Director

Ms. Paulomi MazumderMs. Paulomi Mazumder DirectorDirector

Mr. Faizan KhanMr. Faizan Khan Vice PresidentVice President

Mr. Bhaskar SinghMr. Bhaskar Singh Assistant General ManagerAssistant General Manager

Ms. Ritu RoyMs. Ritu Roy Service Delivery ManagerService Delivery Manager

LEADERSHIP TEAMLEADERSHIP TEAM

Syed Zafar Imam – Managing Director – SZI OutsourcingSyed Zafar Imam – Managing Director – SZI Outsourcing

Voice of the Managing Voice of the Managing Director:Director:

Performance leads to Performance leads to recognition, recognition recognition, recognition leads to Respect and leads to Respect and Respect leads to POWER…Respect leads to POWER…

LEADERSHIP TEAMLEADERSHIP TEAM

Miss Paulomi Mazumder – Director – SZI Miss Paulomi Mazumder – Director – SZI OutsourcingOutsourcing

Voice of the Director:Voice of the Director:

Leadership is about coaching Leadership is about coaching people around their people around their weaknesses and celebrating weaknesses and celebrating their magnificent strengths.their magnificent strengths.

LEADERSHIP TEAMLEADERSHIP TEAM

Mr. Bhaskar Singh – AGM – SZI OutsourcingMr. Bhaskar Singh – AGM – SZI Outsourcing

• With a Dynamic Experience of a With a Dynamic Experience of a decade in the IT Industry, Mr. decade in the IT Industry, Mr. Bhaskar Singh has joined the Bhaskar Singh has joined the family of SZI Outsourcing. family of SZI Outsourcing.

• He started his career 10 years He started his career 10 years back with Arena Multimedia & back with Arena Multimedia & moved on with Spectramind, moved on with Spectramind, Wipro, Hughes, Wipro Kolkata, Wipro, Hughes, Wipro Kolkata, Dell, Pekon & Limtex. Dell, Pekon & Limtex.

• He has been the pioneer and He has been the pioneer and the pillar for PC Support the pillar for PC Support Campaign. In Pekon & Limtex. Campaign. In Pekon & Limtex.

• He has been a pillar and the He has been a pillar and the most outstanding support most outstanding support motivations to the SZI Family motivations to the SZI Family since day one. since day one.

Accuracy is the keyAccuracy is the key

SZI - PICTURESSZI - PICTURES

OUR SERVICESOUR SERVICES We provide an END 2 END resource plan and design with production support to the industry We provide an END 2 END resource plan and design with production support to the industry

of Telecommunication, who we call our own Call Center (Or a dream to International of Telecommunication, who we call our own Call Center (Or a dream to International Diversity of Customer Care and Service)Diversity of Customer Care and Service)

Call Center ProjectsCall Center ProjectsInbound and Outbound ProjectsInbound and Outbound ProjectsMarket Survey and ResearchMarket Survey and ResearchCommercial & Business Appointments Commercial & Business Appointments Back office and Data Entry ServicesBack office and Data Entry ServicesTechnical and Semi Technical ProjectsTechnical and Semi Technical ProjectsSoftware and Web Enabled Services Software and Web Enabled Services Non Voice Projects Non Voice Projects

Web Designing Projects and ServicesWeb Designing Projects and ServicesDomain Registration and HostingDomain Registration and HostingDesigning and EditingDesigning and EditingGraphic Design, Business CardGraphic Design, Business CardMultimedia (Animation, Advertisement, Commercials)Multimedia (Animation, Advertisement, Commercials)Leaflet, Letter Head, Brochure, Greeting CardLeaflet, Letter Head, Brochure, Greeting Card

New Business Implementation and SetupNew Business Implementation and SetupNew Process Mapping and Strategy PlanningNew Process Mapping and Strategy PlanningMarketing Research and Feasibility StudyMarketing Research and Feasibility StudyProject Tracking for new business with complete mapProject Tracking for new business with complete mapGang Chart and PresentationGang Chart and PresentationHiring and Recruitment (As Desired by Company) Hiring and Recruitment (As Desired by Company) Management Hierarchy PlanningManagement Hierarchy PlanningKey Account Manager for Improved QA Plans & Audit Quarterly Key Account Manager for Improved QA Plans & Audit Quarterly Business Review and Process Audit Business Review and Process Audit Company Presentation, Profiles and Seminars Company Presentation, Profiles and Seminars

IT Support & Infrastructure PlanningIT Support & Infrastructure PlanningCost Center Planning with IT total supportCost Center Planning with IT total supportSystem Engineers for Technical MaintenanceSystem Engineers for Technical MaintenancePredictive DialerPredictive DialerServerServerCalling Minutes for OutboundCalling Minutes for OutboundDID and Toll Free NumberDID and Toll Free Number

ZOOM WEB MEDIAZOOM WEB MEDIA Zoom Web Media started its journey in March 2011, with a team of 4 people Zoom Web Media started its journey in March 2011, with a team of 4 people

dialing in Australia. We kick started with $ 3000 net sales in March, the current dialing in Australia. We kick started with $ 3000 net sales in March, the current revenue is $ 20000 with average 10 people dialing in Australia. revenue is $ 20000 with average 10 people dialing in Australia.

We are proud to have grown more than five times in less than three months and We are proud to have grown more than five times in less than three months and we move ahead with launch of Canada in July end. With Canada, Australia we move ahead with launch of Canada in July end. With Canada, Australia combined, we are looking to end Q3 on net sales of $ 40000 per month. combined, we are looking to end Q3 on net sales of $ 40000 per month.

By end of Q4, we are looking forward to ramp up for USA, UK, Ireland & New By end of Q4, we are looking forward to ramp up for USA, UK, Ireland & New Zealand.Zealand.

ZOOM WEB MEDIAZOOM WEB MEDIA

ONLINE PC SUPPORTONLINE PC SUPPORT Our Online PC Support started 25Our Online PC Support started 25thth May, 2010 and it’s been a long journey so far. May, 2010 and it’s been a long journey so far.

We strongly look forward to the Up-Ladder Stream at all times. We have already We strongly look forward to the Up-Ladder Stream at all times. We have already served almost all the major countries around the world since the long journey. served almost all the major countries around the world since the long journey. Currently we are catering to the Canadian Provinces and United States. Currently we are catering to the Canadian Provinces and United States.

We started the Campaign with 5 highly talented pre-experienced employees and We started the Campaign with 5 highly talented pre-experienced employees and later today, we are staffed with more than 30 Employees in the benchmark. We later today, we are staffed with more than 30 Employees in the benchmark. We are even expanding our support expertise to more than 50 seats in a very short are even expanding our support expertise to more than 50 seats in a very short time. time.

Below mentioned is a performance ladder w.r.t the process standing:-Below mentioned is a performance ladder w.r.t the process standing:-

MEXICAN HOLIDAY MEXICAN HOLIDAY PACKAGEPACKAGE With Collaboration under joint association with one of the renowned Travel With Collaboration under joint association with one of the renowned Travel

Domain, we are recently coming up with a special team of expert travel advisors Domain, we are recently coming up with a special team of expert travel advisors for our new venture of holiday tour package. for our new venture of holiday tour package.

We are offering highly competitive travel packages to the great Caribbean We are offering highly competitive travel packages to the great Caribbean destinations. We are offering various tempting packages for our customers with destinations. We are offering various tempting packages for our customers with complete zeal and responsibility. complete zeal and responsibility.

STRUCTURAL PLANS & STRUCTURAL PLANS & DESIGN DESIGN Designing a new Center or re-designing a pre-installed center is absolutely no task for us and Designing a new Center or re-designing a pre-installed center is absolutely no task for us and

hence we have kept the same for our company in India. Before we stepped in our design and plan hence we have kept the same for our company in India. Before we stepped in our design and plan for the setup, we preferred to see or select the location and the observatory for the initial for the setup, we preferred to see or select the location and the observatory for the initial framework design. framework design.

We strive to deliver the masterpiece at your convenient time and style. However, designing is done We strive to deliver the masterpiece at your convenient time and style. However, designing is done by the industry’s best architects on their professional software which gave our center an extra by the industry’s best architects on their professional software which gave our center an extra ordinary dimensional look. ordinary dimensional look.

Below mentioned in a diagram of our operational floor which is highly kept in mind for the Below mentioned in a diagram of our operational floor which is highly kept in mind for the Designing and Planning order. Designing and Planning order.

IT DESIGN & SECURITY IT DESIGN & SECURITY SUPPORTSUPPORT

IT, S/W & H/W SupportIT, S/W & H/W Support

Server (Specific or Non Specific)Server (Specific or Non Specific) 1 mbps dedicated leased line with 25% VSAT Backup1 mbps dedicated leased line with 25% VSAT Backup 1 mbps dedicated leased line under high-end secured network1 mbps dedicated leased line under high-end secured network PLC line (International Call Centre)PLC line (International Call Centre) Standby Diesel Generator 20KVA+60KVA Diesel GeneratorStandby Diesel Generator 20KVA+60KVA Diesel Generator Multimedia Projector Multimedia Projector

Physical Security Physical Security Privacy Privacy Data protection Data protection LAN/WAN SecurityLAN/WAN Security Physical threat AnalysisPhysical threat Analysis Measure to overcome security threatsMeasure to overcome security threats Disaster Recovery Plan Disaster Recovery Plan

AT YOUR SERVICEAT YOUR SERVICE Our Services:Our Services: We have expertise in various service in the past years and have gathered huge We have expertise in various service in the past years and have gathered huge

number of genuine client for this industry and we strongly look forward to work number of genuine client for this industry and we strongly look forward to work on on close loop and make sure of profits rolling in the company from our valued close loop and make sure of profits rolling in the company from our valued clients clients and keep the promise of Service Excellence to the Global Valued Customers. and keep the promise of Service Excellence to the Global Valued Customers.

Our Team: Our Team: With an experienced and well trained team of experts we look forward to strive With an experienced and well trained team of experts we look forward to strive & & maintain the service excellence to you and your company/client as provided . maintain the service excellence to you and your company/client as provided .

Org Structure:Org Structure: Keeping in mind, the current management standards of this industry, we have Keeping in mind, the current management standards of this industry, we have created a well defined and crisp management hierarchy for the industry & created a well defined and crisp management hierarchy for the industry &

company. company. Infrastructure:Infrastructure: We have mastered ourselves in designing various call centers around the globe We have mastered ourselves in designing various call centers around the globe

in in past years & we look forward to work under any circumstances or space past years & we look forward to work under any circumstances or space provided to provided to us. (It is NOT “What you do” instead it is ALWAYS “How you do it". us. (It is NOT “What you do” instead it is ALWAYS “How you do it".

Cost Plan:Cost Plan: The plan associated with Costing for the center is of highest importance, so we have The plan associated with Costing for the center is of highest importance, so we have always made sure of using our trustworthy team of service orienteer's for this plan. always made sure of using our trustworthy team of service orienteer's for this plan.

HR Plan:HR Plan: This specific work culture is highly designed by our expert Human Resource This specific work culture is highly designed by our expert Human Resource Department who will share their know to the team with their external presentation. Department who will share their know to the team with their external presentation.

L& D Plan:L& D Plan: The better the training, the better is the service, we believe in this so we spend the The better the training, the better is the service, we believe in this so we spend the maximum support and service on this plan. maximum support and service on this plan.

IT Svc Plan:IT Svc Plan: IT, the most important portion of the business. We believe and we make sure IT, the most important portion of the business. We believe and we make sure we do we do it with 100% Accuracy and maintain the real time reports for future reference. it with 100% Accuracy and maintain the real time reports for future reference.

CONTACT USCONTACT USCORPORATE HEAD OFFICE CORPORATE HEAD OFFICE ADDRESS:ADDRESS:

Head Office (Registered Office)Head Office (Registered Office)One Commerce Center,One Commerce Center,1201 Orange St. #600,1201 Orange St. #600,In the City of Wilmington In the City of Wilmington County of New Castle, Delaware County of New Castle, Delaware Zip Code 19899. Zip Code 19899.

Service Contact CenterService Contact CenterGN - 31, Sector – 5, Ground FloorGN - 31, Sector – 5, Ground FloorSalt lake City, Kolkata – 700 091Salt lake City, Kolkata – 700 091Phone – 91 33 32602212Phone – 91 33 32602212Contact NumbersContact NumbersPhone (Office)Phone (Office) : : +0 2800 56072+0 2800 56072 , , +91 33 32602212+91 33 32602212WebsiteWebsite : : www.szioutsourcing.com, www.tech-optimizers.com,www.szioutsourcing.com, www.tech-optimizers.com,

www.zoomwebmedia.com www.zoomwebmedia.comEmail AddressEmail Address : : info@szioutsourcing.com, syedzafar.imam@szioutsourcing.cominfo@szioutsourcing.com, syedzafar.imam@szioutsourcing.com