company profile - smart sanitary solutions · quality products to the market. providing...

36
since 1991 RIGEL BATHROOM COMPANY PROFILE www.rigel.com. sg Exquisite Living, Sublime Experience

Upload: others

Post on 14-Aug-2020

3 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

s i n c e 1 9 9 1RIGEL BATHROOM

C O M PA N Y P R O F I L E

www.rigel .com.sg Exquisite Living, Sublime Experience

Page 2: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

Exquisite People • Beautiful Things • Wonderful Dreams

Here, you will find the footprints of growthHere, we give our best and then some.Here, you will find the quality of life you seekHere, the unfinished stories await...

Because at Rigel, we don’t stop creating. Because at Rigel, we don’t stop dreaming.

Page 3: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

31

19

Dreams begin here Creating an exquisite living for you

Sharing our competencies

Unwavering trust

The next lap –the global market

Footprints of growth

Our shared corporate culture

Pursuing the best with you

Introduction

Product Design Concept,Total Solution, Product Design Series

Singapore Project References,Global Project References

Customer Care

Looking to the future

01

Milestone, Accolades,Sustainability Certified

Company Culture:Our Vision, Our Mission,

Our Core Values, Our Capabilities, Corporate Social Responsibility

Brand Culture: Brand Philosophy,

Brand Slogan, Brand Positioning

07

CONTENT

63

59

49

37

Page 4: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

Since its incorporation in 1991, Rigel has found success in the sanitary ware industry. For almost 30 years, it has improved the bathroom experience of generations of consumers through constant enhancement of products and groundbreaking innovations, and has continued to write new chapters for the company and the industry.

DREAMS BEGIN HERE

Page 5: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

INTRODUCTION

DREAMS BEGIN HERE | 03

For almost 30 years, Rigel has been investing much time and resources into R&D and design work to create eco-friendly sanitary concepts. We believe in possibilities, and are committed to providing our customers will premium-quality sanitary living and experience. The Rigel Innovation Centre at our headquarters is dedicated to the development of new technologies and products and designs, thus constantly offering high-quality products to the market.

Providing High-quality Products Through the Rigel Innovation Centre

INTRODUCTION | 04

Founded in Singapore in 1991, Rigel focuses on the research and development (R&D), production and distribution of world-class, premium sanitary ware. Our in-house developed sanitary ware such as smart water closet and other products are not only eco-friendly and innovative, but are also embedded with fully automated intelligent sensors. Today, Rigel products are distributed all over the world.

Pioneering Innovation, Unwavering Pursuit

Rigel, also known as Beta Orionis, is the seventh-brightest star in the night sky and the brightest star in the constellation of Orion. Like Rigel of the Orion, we are committed to becoming the brightest star in the sanitary ware industry. True to our “Exquisite Living, Sublime Experience” slogan, we strive to provide our customers with quality experience in the use of sanitary ware.

Rigel Innovation Centre (Singapore)

Rigel Group’s Headquarters (Singapore)

Page 6: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

Robot glazing:Lifting productivity and ensuring glazing consistency

High-pressure single-machine lavatory production line:Improving productivity, reducing manpower and stabilising quality

Suspension conveyor in the assembly line: Reducing manpower, increasing productivity and ensuring consistent quality

Good tools are a prerequisite to the successful execution of a job. Our advanced manufacturing facilities are one of Rigel’s key supports that sustained our development.

“”

DREAMS BEGIN HERE | 05

To penetrate new markets, Rigel has set up marketing departments in Malaysia, Vietnam, Indonesia and China. This includes two major manufacturing plants in Luzhou and Ningbo, China, with the Luzhou factory spanning a floor space of 30,000 sq m. The plant mainly manufactures sanitary ware and is equipped with packaging, inspection, kiln, glazing, raw material, semi-inspection and grouting facilities. With increasing production volume, the plants have since introduced new equipment, such as glazing robot, which has improved the quality of our ceramic glaze, as well as high-pressure grouting equipment, which has strengthened the material, quality and precision of moulding. Coupled with rigorous quality control, our quality standards never fail to meet our customers’ expectation.

Establishing 2 Manufacturing Plantsto Support Our Growing Markets

Luzhou Manufacturing Plant

INTRODUCTION | 06

Page 7: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

For almost 30 years, Rigel has consistently set new international standards in sanitary lifestyle products.“ ”

FOOTPRINTS OF GROWTH

For almost 30 years, we strive for one thing – the unwavering pursuit of higher quality

For almost 30 years, we have taken the same path – the road to higher standards

For almost 30 years, we believe in one tenet – the need to constantly satisfy higher demand

Page 8: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

MILESTONE

EstablishedRigel Technology (S) Pte Ltd

1991

EstablishedRigel Technology (M) Sdn Bhd in Malaysia

1996

Established Rigel Technology (Ningbo) Co., Ltd – Rigel’s first manufacturing plant in China that produces mainly plumbing hardware and sensor-based products.

2004

FOOTPRINTS OF GROWTH | 09

Established Rigel Technology (Sichuan) Co., Ltd, which mainly produces a range of ceramic sanitary wares, integrated bathroom and bathroom fixtures, high-tech sensor devices, products with water-saving features and others to serve the consumer, commercial and industrial markets.

2005Heliconia Capital Management Pte Ltd, a wholly-owned subsidiary of Temasek Holdings, invested in Rigel, forming a strong partnership.

2014

Rigel’s new technology has caught the attention of Singapore’s sovereign investment fund, Temasek. In 2014, we partnered with Heliconia Capital Management Pte Ltd, Temasek Holdings’ wholly-owned subsidiary, to build Rigel into a made-in-Singapore brand for the global market.

Creating Success ThroughStrong Partnership

MILESTONE | 10

Page 9: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

MILESTONE

EstablishedPT. Rigel Marketing Indonesia

2014

Giving our headquarters a new look!

2015

FOOTPRINTS OF GROWTH | 11

With a brand new look for Rigel’s headquarters, we were ready for the world! The upgraded facilities also marked a new beginning for the company to reach for higher grounds.

Established Rigel Technology (IndoChina) LLC in Vietnam

2016

Established Ningbo Rigel Bathroom Marketing Co., Ltd. This marked the expansion of our global business, fulfilling our promise to provide timely and effective services to our overseas and Chinese customers.

2017

2018

MILESTONE | 12

Rigel established its flagship store in Zhongshan, China, with the aim to renew the Chinese sanitary ware market with excellent quality, innovative ideas and superior customer service.

Page 10: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

ACCOLADES

2017 | 2014Singapore Good Design

Mark Award

2017 | 2014Singapore Manufacturing

Federation Award

Our AccoladesAs a brand with nearly 30 years of experience in the market, we have accumulated numerous accolades from the market and the industry – a strong testament to the hard work we have put into our research and development.

2013 | 2012 | 2011Singapore Enterprise

50 Award

2013 | 2012 | 2011ASEAN Business Award

ACCOLADES | 14

2012Asia Pacific’s

Entrepreneurship Award

2012 | 2011 | 2010Singapore Prestige

Brand Award

2010Singapore Entrepreneur of

The Year Award

2010Singapore Entrepreneur of

The Year Award For Innovation

FOOTPRINTS OF GROWTH | 13

Page 11: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

SINGAPORE GOOD DESIGNMARK AWARDS

M201F-5032BL/MLSENSE+ Auto Concealed Cistern

SHL990-HGLED HydroPower Shower Head

AFS101DFGRSeGlass Sense Flush Valve

WH12000BPRimless Water Closet

WH9032BPWhirlwash Intelligent Water Closet

AFS101DGISDFeWC Glass Flush Valve

W2-R-JTL9100HGLED HydroPower Basin Mixer

WO8014FOne-piece Water Closet

ACCOLADES | 16FOOTPRINTS OF GROWTH | 15

Page 12: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

SUSTAINABILITY CERTIFIED

Guobio (GB) Standard Leadership in Energy and Environmental Design

(LEED)

Singapore Green Building Council

(SGBC)

Water Supplies Department (WSD)

Water Efficiency Labeling Scheme

(WELS)

Standard and Industrial Research Institute of Malaysia

(SIRIM)

Indonesian National Standard (SNI)

SUSTAINABILITY CERTIFIED | 18FOOTPRINTS OF GROWTH | 17

Page 13: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

Corporate culture is an indispensable part of a company. Positive corporate culture can create a favourable corporate environment and raise the cultural literacy and ethical standard of employees, thereby enhancing the company’s competitive edge. In almost 30 years, Rigel has nurtured an excellent corporate culture and created a unique business philosophy. This is Rigel’s cherished cultural and ethical wealth and our internal driving force for continual development.

OUR SHAREDCORPORATE CULTURE

Page 14: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

OUR VISION

OUR SHARED CORPORATE CULTURE | 21 COMPANY CULTURE | 22

“Be a World Renowned Sanitary Brandpowered by SMART Technologies”

wedodezain
Sticky Note
option A“To be a globally renowned sanitary ware brand driven by SMART Technologies.”
Page 15: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

OUR MISSION

People-oriented

Partnerships

Our motivation in human capital management is to attract and retain the best talents in order to inject a steady stream of creativity and vitality into our team.

Be it ceramics, flush valves, faucets and showers and bathroom accessories, we create a broad selection of products that meet our customers’ needs.

At the core of every Rigel’s product is the concept of sustainability – from design, manufacturing to consumption-reducing technologies, we do our utmost to ensure that Mother Earth’s resources are not depleted.

We have initiative and are motivated and creative. And we work towards achieving higher productivity and optimal efficiency.

Collaborating closely with our business partners, we help them create the highest value and a win-win relationship for the future.

Achieving a people-oriented and global corporate citizenry culture, product diversification, strong partnerships and higher productivity – these are the guiding missions and methods that our employees conform with. Not only do these missions unite the company and its people, but they also allow Rigel to grow and develop to its fullest potential.

Product Diversification Global Corporate Citizen

Productivity

OUR SHARED CORPORATE CULTURE | 23 COMPANY CULTURE | 24

Page 16: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

OUR CORE VALUES

’Down to earth, trustworthy, striving for excellence, focused and most importantly, professional’ – these are not just values that Rigel demands internally, but also a commitment to its customers. Where possible, we deploy advanced technology to enhance bathroom lifestyle and experience as well as meet our customers’ needs.

DOWN TO EARTH

We focus on one goal and perform our best for this goal: to be the leader in the sanitary ware industry.

FOCUS

GET THINGS DONE

” We insist that “everything must begin with practicality”. We demand high standards within the team and aim to achieve optimal results with the lowest costs and the quickest methods in order to bring about long-term improvement and development.

We demand the highest standards in all we do and pursue higher quality products and services. To achieve this, we work hard to fulfil our commitments.

OUR SHARED CORPORATE CULTURE | 25 COMPANY CULTURE | 26

Page 17: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

OUR CAPABILITIES

R & D CompetencyRigel insists on deploying only the most innovative and unique technologies and designs.

Be it product or branding, our ultimate aim is globalisation.

Globalisation

Rigel always adopts a customer-centric approach, providing the best pre-sales, sales and after-sales customer services and upholding the highest level of customer satisfaction.

Customer CareManufacturing ExcellenceGuaranteeing product quality and offering high-quality product experience are our responsibilities.

OUR SHARED CORPORATE CULTURE | 27 COMPANY CULTURE | 28

Page 18: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

CORPORATE SOCIAL RESPONSIBILITY

As the Chinese philosophy goes, “what is taken from the society is used in the interest of the society”. Over the years, we have taken a keen interest in social development and have actively participated in communal activities, utilising our strengths and the love for people to share social responsibility and to give back to the community.

1 2 31 .Lending a helping hand to students with financial difficulties at the

University of Science and Technology of Singapore (SUTD) through annual donations

2.Offering yearly scholarships to needy students of different nationalities at the United World College (UWC)

3.Caring for the elderly through activities such as distributing toiletries and food kits to hospices and elderly homes

4.Participating in various universities’ internship programmes to train our next generation of talents and impart practical experience to them; and

5.Caring for the needy, particularly the elderly, children, people with mobility impairments by designing customised products such as faucets and basin mixers, child-friendly toilets and Ostomy lavatories to ensure a better quality of life for them.

45

OUR SHARED CORPORATE CULTURE | 29 COMPANY CULTURE | 30

Page 19: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

Brand culture is pertinent to branding. A good brand should have a good base in culture, for a brand cannot achieve consumers’ endorsement nor development in the long term without strong substance. At Rigel, not only do we offer high-quality products and superior services, we hope to resonate emotionally with our customers through branding too.

PURSUING THE BEST WITH YOU

Page 20: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

BRAND PHILOSOPHY

PURSUING THE BEST WITH YOU | 33

At Rigel, we help you seek a lifestyle that is natural, comfortable, surrounded by beauty and complete with smart technology. Everything we designed is centred on you, ensuring that you are always at the forefront of the latest technological trend while you enjoy a clean, cosy environment. With our products, we create the finest bathroom space. Coupled with our eco-friendly technology, you can attain comfort and reduce consumption all at the same time, allowing you to benefit from a smart, environmentally-friendly and quality lifestyle.

BRAND CULTURE | 34

Lifestyle is not just about form. Lifestyle is a feeling. Lifestyle is also about taste.“ ”

Page 21: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

BRAND POSITIONINGBRAND SLOGAN

The tenets and ultimate goals of Rigel’s business are pioneering smart and eco-friendly sanitary wares and offering premium bathroom experience. “Exquisite Living” is synonymous with the world-class, clean, comfortable bathroom lifestyle, while “Sublime Experience” signifies the beautiful experience Rigel wishes to create for all customers with its products. “Exquisite Living, Sublime Experience” is thus our way of offering premium sanitary wares and bathroom experience for you. At the same time, we hope that you can also enjoy a fine quality of life that we strive to bring to you.

Green, Intelligent, ComfortWe take pride in our trustworthiness andsense of responsibility to our customers.

Rigel offers high-performing products that come with high-tech intelligent sensors, dynamic and exciting styles as well as consumption-reducing and eco-friendly features. Our branded sanitary wares are designed exclusively for consumers who sought after a quality lifestyle.

GreenProviding green and innovative products that promote environmental sustainability.

IntelligentPeople-centric design and smart technology are the DNAs of Rigel’s developmental direction.

ComfortOur products are designed not just for functionality, but more importantly, to give you the finest, comfortable bathroom experience and lifestyle.

Exquisite Living, Sublime Experience

PURSUING THE BEST WITH YOU | 35 BRAND CULTURE | 36

Page 22: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

Rigel constantly innovates to introduce new technologies and products. We redefine the concept of advancement with our green innovation, intelligent technology and clean, sleek and comfortable design, thus making your life easier and more importantly, more exquisite.

CREATING AN EXQUISITELIVING FOR YOU

Page 23: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

PRODUCT DESIGN CONCEPT

CREATING AN EXQUISITE LIVING FOR YOU | 39

GreenInnovation

People with taste are often well ahead of others, express the beauty of life in different ways and engage intelligent technologies for better convenience. At Rigel, there is no exception. We are dedicated to providing you with intelligence and convenience, including advanced smart sensor technology, leaving in our trace a legacy of innovation.

Rigel’s exclusive water-saving and sensor devices require only a small amount of water to achieve a thorough cleaning effect. We like anything that is pure, natural and people-centric. That’s why we always look for ways to incorporate nature into our designs. At Rigel, we are the leader in green innovation.

Bubble Effect Sensor TapRegulates water flow with bubbled output Saves cost and reduces splashes at the same time

Integrated UrinalCan save up to 80% water

LED HydroPowerBasin MixerPowered by hydro-generator Does not require batteries or other externalelectricity sources

Full Glass Sense Flush ValveSeamless aesthetic made of shatter-safe glass. Automatic sensor with 3 detection mode

Concealed Cisternwith SensorSpace saving also results in a minimalist bathroom interior and huge ease of maintenance.

Remote Controlall-in1 benefit of greater efficiency and ease of management.

PRODUCT DESIGN CONCEPT | 40

We care, and thus, we give every care to the design of our products. Our products’ exquisite looks are designed around people-centric functions such as anti-bacterial technology and auto-cleaning. At Rigel, we give all of our devotion and diligence in the pursuit of comfort.

Easy CleaningRimless Water ClosetRimless designPrevents dirt accumulation

Self-cleaning Intelligent Water ClosetEasy to use, comfortable and hygienic. Built-in hydraulic regulator Auto-adjust function

Anti-bacterial TechnologyEngineered with nanoparticles for a smoother surface, prevents body waste from sticking to the ceramics and leaving stains

IntelligentTechnology

CleanComfort

Page 24: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

TOTAL SOLUTION

Rigel offers a total sanitary ware solution, overseeing and controlling the entire design and manufacturing process, from initial concept and design to prototyping, testing and production. This allows us to maintain quality all the way through and create fully integrated, complete product ranges that serve our customers’ needs better. Rigel’s premium products include ceramics, flush valves, faucets and showers, bathroom accessories and others. With our green innovation, smart technologies and clean, sleek and comfortable design, we are redefining the concept of advancement. Exquisite Living, Sublime Experience!

Total solution to meet all your needs

One-piece water closet

Sensor flush valve

Sit-on lavatory

LED HydroPower shower head

Full glass sense flush valve

Recessed high-speed hand dryer

TOTAL SOLUTION | 42CREATING AN EXQUISITE LIVING FOR YOU | 41

Page 25: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

TOTAL SOLUTION

With our innovative flush valves, WhirlWash technology, RiNano Technology and others, Rigel’s water closet series and urinal series have achieved higher efficiency using the least amount of resources.

Through our R&D, Rigel has invented the use of hydro-generators to generate electricity for the LED product series. The hydro-generated equipment also achieves energy saving by recycling the water used and self-maintenance for ten years or more.

Innovative flush valve WhirlWash technology RiNano technology

LED HydroPower sensor tap

TOTAL SOLUTION | 44CREATING AN EXQUISITE LIVING FOR YOU | 43

Page 26: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

Be it grab bars for children, wheelchair-bound users or the elderly, our range of products can meet the needs of people of different ages and abilities in movement, ensuring that their bathrooms are safer and more ergonomic. Not only do these designs support the medical profession, but they also help families that have people with specific needs.

Our barrier-free healthcare series is specially designed to improve the bathroom experience of users of varying mobility.

The system allows family doctors (or professional healthcare doctors) to make diagnoses based on the daily excretion collected during customer’s visit to the toilet and the data transmitted.

Urine Measurement & Stool Collection (Remote Diagnosis) System

TOTAL SOLUTION

TOTAL SOLUTION | 46CREATING AN EXQUISITE LIVING FOR YOU | 45

Page 27: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

PRODUCT DESIGN SERIES

Contemporary interior design is increasingly focusing on personal space and aesthetics. To this end, Rigel has specially launched a range of themed bathroom series that offers endless possibilities for those who are decorating their private space.

Rigel’s selection of products is not ostentatious, but rather, aims to weave natural elements into the design, allowing pureness and tastefulness into each user’s life. Ultimately, we believe that high-quality products improve one’s quality of life. And our products have successfully transformed many bathrooms into an oasis of environmental sustainability, cleanliness and elegance in an urban environment, allowing urbanites to rest their tired souls, enjoy a moment of leisure and personal time and rejuvenate their senses in a well-designed bathroom.

产品系列展示 | 08PRODUCT DESIGN SERIES | 48

Our themes are designed to match most interior design styles while emphasising each owner’s unique personality and style and staying true to our mission of sustainability. The Nature & Time series calms your soul as it restores your tranquillity and lets you be one with nature; the Water & Light series powers the bathroom with intelligent technology and fills it with a trendy, warm and cosy ambience; The Minimalistic series makes use of clean and sleek forms as well as practical and straightforward features, emphasising pragmatism...

PEBBLE SERIES

DOUX SERIES

IMPRESSION SERIES

CREATING AN EXQUISITE LIVING FOR YOU | 47

Page 28: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

Rigel’s products are distributed to many countries, including China, Singapore and Vietnam, and supplied to hotels, real estates, government projects, etc.

At Rigel, we bring new heights to extraordinary lives. At Rigel, we are committed to being a globally renowned sanitary ware brand.

SHARING OUR COMPETENCIES

Page 29: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

SINGAPORE PROJECT REFERENCES

SHARING OUR COMPETENCIES | 51 SINGAPORE PROJECT REFERENCES | 52

Symphony Suites

Office at 77 Robinson Road

One Marina Boulevard

National Art Gallery

Changi AirportTerminal 1,2,3 & 4

Marina Bay Sands

MediaCorp Campus

Singapore Sports Hub

Page 30: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

GLOBAL PROJECT REFERENCES

MALAYSIA

PavilionKuala Lumpur

Sunway PinnaclePetaling Jaya

IOI City MallPutrajaya

Eco CityKuala Lumpur

ICON CityPetaling Jaya

The ManhattanResidence

OVERSEAS PROJECT REFERENCES | 54

VIETNAM

D1 Mension

Saigon CentreSedona Suite

Sunrise City

The Sun Avenue

The Krista

Estella Height

SHARING OUR COMPETENCIES | 53

INDONESIA

Indonesia One Tower

88 Avenue SOHO

District 8 - Office Tower & Apartment

InternationalFinancial Centre 2

Page 31: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

GLOBAL PROJECT REFERENCES

SHARING OUR COMPETENCIES | 55

Suzhou Zhongnan Center

Sino-Singapore Tianjin Eco-city (SSTEC)

CapitaMall Westgate Shopping Mall, Wuhan

GLOBAL PROJECT REFERENCES | 56

Raffles City Chongqing- Arcade

CapitaMall 1818, Wuhan

Raffles City Chongqing- Office Tower

CapitaMall Westgate Office Tower, Wuhan

Perennial International Specialist Medical Centre, ChengduOlympia 66 Dalian

Oriental Financial Center, Shanghai

Nanjing West Road Project 688, Shanghai

CapitaMall LuOne,Shanghai

Guangzhou Baiyun Greenland Center

Ascendas OneHub GKC, Guangzhou Knowledge City

CapitaMall Sky+, Guangzhou

CapitaMall Tiangongyuan, Beijing

CapitaMall Grand Canyon, Beijing

Pacific Century Place, Beijing

CHINA

Page 32: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

GLOBAL PROJECT REFERENCES

OTHERS

OTHERS

HAGL, MyanmarJunction CityYangon, Myanmar

Vattanac Bank HQ,Cambodia

Jetwing HotelSri-Lanka

City of Lights C2,Abu Dhabi

Mall Plaza Egana, Chile

American Intl. SchoolDhaka, Bangladesh

Ascendas Singbridge International Tech Park Bangalore (ITPB), India

IHG Resort, Maldives

Indira Gandhi Memorial Hospital, India

Sunset Beach Resort &Spa Wadduwa, Sri-Lanka

British AmericanTobacco, Bangladesh

GLOBAL PROJECT REFERENCES | 58SHARING OUR COMPETENCIES | 57

Page 33: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

We deal with everyone honestly and sincerely and are committed to being customer-centric. We strive to provide professional pre-sales, sales and after-sales services and to constantly improve service quality.

UNWAVERING TRUST

Page 34: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

CUSTOMER CARE

UNWAVERING TRUST | 61

With almost 30 years of accumulated brand history, coupled with the trust that we have earned from our many customers, Rigel’s superior customer service ensures the quality of your life.

“”

CUSTOMER CARE | 62

Prior to installing the products, we will provide the contractor with thorough briefing and instructions to ensure that the products are installed in the right place and with the proper procedures.

PRE-INSTALLATION BRIEFING

CUSTOMER ENGAGEMENTOur first step is to communicate with the customer to understand his or her bathroom needs, design preference and budget. Once we have a good un-derstanding of the requirements, our designer will recommend the ideal bathroom solution.

Before passing the products to the contractor, we will perform the necessary tests to affirm their quality and reliability. Adjustments to the products can also be made after installation.

TESTING & COMMISSIONING

We also provide user training, such as explaining the proper product usage and maintenance to the users in order to prolong the product lifespan and reduce energy and water consumption.

MAINTENANCE TRAINING

Upon installation, the products are regularly checked and maintained to prolong the product lifespan, re-duce energy and water consumption and ensure proper usage.

PERIODIC CHECKS

Page 35: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

Looking forward, Rigel will incorporate China’s “Belt and Road” strategy as we foray into the global market. With Chengdu – “Belt and Road” and the Yangtze River Economic Zone – as a cen-tre, and lending the geographical and compet-itive advantages of the Sichuan Luzhou factory, we aim to tap on development opportunities and open up international markets, allowing Rigel to plant its roots around the world. At the same time, our team will continue to maintain a high level of professionalism and a sense of responsi-bility, keeping our commitment to our customers to provide high-quality bathroom experience.

THE NEXT LAP -THE GLOBAL MARKET

Page 36: COMPANY PROFILE - Smart Sanitary Solutions · quality products to the market. Providing High-quality Products Through the Rigel Innovation Centre INTRODUCTION | 04 Founded in Singapore

SINGAPORERIGEL TECHNOLOGY (S) PTE LTD | HEADQUARTERSRIGEL INNOVATION CENTRE | No. 20 Changi Business Park Central 2 Singapore 486031

Tel: (65) 6812 6288 | Fax: (65) 6812 6388 Email: [email protected] | Website: www.rigel.com.sg

Tel: (603) 6258 6016 | Fax: (603) 6258 5498 Email: [email protected] | Website: www.rigel.com.my

MALAYSIARIGEL TECHNOLOGY (M) SDN BHD | OFFICE & SHOWROOMWisma Rigel, No. 16 & 18, Jalan 3/33B, MWE Commercial Park, 6 ½ Miles, Off Jalan Kepong, 52000 Kuala Lumpur, Malaysia

Tel: (62) 21 2277 1188 | Fax: (62) 21 2277 1199Email: [email protected] | Website: www.rigel.com.sg

INDONESIAPT. RIGEL MARKETING INDONESIA | OFFICE & SHOWROOMJl. Sultan Iskandar Muda No. 99B, Arteri Pondok Indah, Gandaria Jakarta Selatan 12240, Indonesia

Tel: (84) 28 3600 3700 | Fax: (84) 28 6255 3939Email: [email protected] | Website: www.rigel.com.sg

VIETNAMRIGEL TECHNOLOGY (INDOCHINA) LLC | OFFICE & SHOWROOMUnit 1501A, Centre Point Building, 106 Nguyen Van Troi Street,Ward 8, Phu Nhuan District, Ho Chi Minh City, Vietnam

Tel: (86) 574 5626 1688 | Fax: (86) 574 5626 1588Email: [email protected] | Website: www.rigel.com.cn

CHINARIGEL TECHNOLOGY (NINGBO) CO., LTD | MANUFACTURING PLANTNo. 6, Chuangye Road 3, Ningbo Beilun Free Trade West Zone, 315800 Ningbo, Zhejiang, China

Tel: (86) 574 5626 1876 | Fax: (86) 574 5626 1588Email: [email protected] | Website: www.rigel.com.cn

CHINA NINGBO RIGEL BATHROOM MARKETING CO., LTD | OFFICENo.11th, Meishan Avenue Business Centre, Room Nos. 3726, Beilun District, 315832, Zhejiang, China

Tel: (86) 830 4270 028 | Fax: (86) 830 4270 636Email: [email protected] | Website: www.rigel.com.cn

CHINARIGEL TECHNOLOGY CERAMICS (SICHUAN) CO., LTD | MANUFACTURING PLANTShuanghechang, Anfu Town, Naxi District, 646300 Luzhou City 3 Sichuan, China

SINGAPORE

INDONESIA

MALAYSIA

VIETNAM

NINGBO, CHINA

SICHUAN, CHINA

CAMBODIA

LAOS

THAILAND

INDIA

QATAR

MARKET PRESENCE

RIGEL GROUP

SRI LANKA

MALDIVES

BANGLADESH

SOUTHERN CHINA

PAKISTAN

MYANMARMACAU

HONG KONG

NORTHERN CHINA

WESTERN CHINA

CENTRAL CHINA

PHILIPPINE

BRUNEI