comparative e-government in indonesia and malaysia: utilization of government online services
TRANSCRIPT
By: shahril budiman, junriana, zamzami a.karim &
raja abumanshur matridi
[email protected] shahril budiman shahrilPng
Comparative E-Government in Indonesia and
Malaysia: utilization of government online
services
INTERNATIONAL CONFERENCE IN SOCIAL HUMANITIES AND GOVERNMENT SCIENCE
Palembang, 26-27 January 2017
S T I S I P O L R A JA H A J I
TANJUNGPINANG, KEPULAUAN RIAU
Background
Transformation from rule government to good governance is considered as
Indonesia government reason to reformulation certain area of public
services and policy of e-Government regarding to made better service for
citizens.
Implementation e-Government also make restructured to bureaucracy that
impact to empowering public servants more civilized to ICT and it does not
requires many people to do several works because it need small
organization with peoples that expert in technology.
Bringing e-government into various aspects of government service
absolutely not easier way there are policy have to conducted, gaining
political will from legislative to work together produces certain legal
standings, changing of bureaucracy mind and culture set with form of
bureaucracy reform, telecommunication and networking infrastructure,
public servants and citizen participation, adaptation of new ways of public
services and many other factors could be strength, weakness,
opportunities and threat to implementing e-government.
e-government
No Country 2008 2010 2012 2014 2016
1 Indonesia 106 109 97 106 116
2 Singapore 23 11 10 3 4
3 Malaysia 34 32 40 52 60
2008 2010 2012 2014 2016
106 109 97 106 116
23 11 10 3 4
34 32 40 52 60
Indonesia Singapore Malaysia
Ranking of E-Government Development Index
The main reason of this study is
resulted from UN E-Gov’t Survey
2016, which is shows that
Indonesia rank position drop from
previous survey. Moreover, its
huge gap compare to another
ASEAN neighbourhood countries
such Malaysia and Singapore.
Background of study
Indonesian E-Government
e-government
Indonesia e-Government Architecture Frameworks
Source: Indonesian Department of Communication and Information
649 LPSE/E-Procurement
34 Priovinsi/Province
369 Kabupaten/Regency
91 Kota/City
Government Online Services
LAPOR Website can use by society
to send their aspiration and report to
government.
G2G G2B G2C
e-planning e-procurement e-ktp
e-auditing INA Trade e-immigration
e-budgeting National
Single
Windows
Indonesia E-Government Services
Source: Indonesia Ministry of communication and information
Indonesia
National Portal Single Window
(NPSW)
Indonesian E-Government
e-government
Electronic ID Card Orientation of Utilization
Indonesia e-ID
Source: Indonesia Ministry of Home Affairs, 2011
e-government
Milestone of Indonesia E-Government 2005-2019
Source: Ibenk Dwi Anggono, Ministry Of Communication And Information Technology The Republic Of Indonesia, 2015
e-government
Example of G2C (Citizen & Non-Citizen)
Example of G2B (For Company, Industry, SME and ect) Example of G2G (For Civil Servants, List Public Services)
Main Portal of Malaysia Government Linked to
Government Services
Malaysia E-Government (1)
e-government
Malaysia E-Government (2)
Malaysia e-Procurement
Call as MYPROCUREMENT
Total online services in
Malaysia are 1432, while
Downloadable Forms are
862 applications
“
“
Malaysia E-Government (3)
5 Terrace
Strategic
T1. Services
digital
integrated
T2.
Government
driven data
T3.
Employment
services at
the optimum
and
strengthening
cyber security
T4.
Collaborative
and dynamic
ICT
governance
T.5
Profession
al &
capable of
human
capital
12 Strategy S1
empowerment
Services
Digital
Government
S1
utilization
Government
data
S1
Reinforcement
ICT
Infrastructure
Sector
Common
S1
Reinforcement
Strategic
leadership
Digital
Government
S1
Reinforceme
nt
Personnel
managemen
t
Public
Sector ICT
S2
Increasing
use of digital
services
S2
Management &
coordination
common data
Sector
S2
Enhancement
capabilities
Digital
communication
S2
Reinforcement
ICT
organization
Digital
Government
S2
Developmen
t and
Talent
retention of
ICT Public
sector S3
Reinforcement
Cyber Security
Public sector
S3
strengthening
Governance
Public Sector
ICT
Governance
30 Program 6 Program 5 Program 8 Program 6 Program 5 Program
Source: Adapted from Public Sector ICT Strategic Plan 2016-2020, Malaysian
administrative modernization and management planning unit (MAMMPU),2016
Malaysia Public Sector ICT Strategic Plan 2016-2020
The 2020 Malaysia 10 ICT Strategic Targets
Source: Adapted from Public Sector ICT Strategic Plan 2016-2020, Malaysian
administrative modernization and management planning unit (MAMMPU),2016
SUGGESTION
By adopting Triple Helix Model, present and future
development of e-government must involving
government as regulatory (executive and
legislative) supporting citizens, SME’s in ICT
sector.
Meanwhile for private or business sectors take a
roles as contributors for applications also
“inventors” this is very important in order to support
and delivering idea for government to be more
innovate whether for G2G, G2B and G2C.
In this part, the role of citizens are necessary
paticularly for assesment of application created by
government and/or business company. Public
assesment is measurement to future development
of e-government system.
as part of that iHigher Education Institution as
innovator whether in science and practioners also
play an important role to develop e-government.
The Role of Actors Network in developing e-government utilization
Source: Booz&Co. E-Governance Structure and Processes, 2010
e-government
“
“
SUGGESTION
• Development action plan from
national broadband e-government
must follow and adopted at local
government level.
• Both National and Local government
build roadmap for infratructure
(electricity, telecomunications, signal
and etc) as main componen to
support government online services.
• Disssemination of any electronic
applications from government to
government it self, private/business
sector and also society/citizens.
• Indonesia and Malaysia might
working together with others ASEAN
countries to improve their e-
government system.
Source:
Noted
Innovation of public services
Innovation of work
Innovation of bureaucracy
Innovation of mind set
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