comparative study on hospital employees

8/13/2019 comparative study on hospital employees

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BIZ n BYTES - a quarterly published Journal of Applied Management !omputer S"ien"e - ISS# #o $%&'( - %)*+,

olume . - January /%./

JOB SATISFACTION AMONG NURSES:

A COMPARITIVE STUDY OF NURSES EMPLOYED IN

GOVERNMENT AND PRIVATE HOSPITALSMs.Taranjit a!r Ra"#Ms.S$i%a Ma&i'(

Organization comprises of people, it is their satisfaction which can make or

mars the performance of an organization. Employee satisfaction is important

in determining how far an organization achieves its goals. Job satisfaction

leads to life satisfaction. Job satisfaction is generally regarded as an

employees attitude toward the job and job situation. pector !"##$% defines

job satisfaction simply as &the degree to which people like their jobs.' ome

people therefore enjoy work and consider it a central part of their lives while

others do so only because they have to. (obbins !)**+% defines job

satisfaction as &a collection of feelings that an individual holds towards his

or her job.' his implies that a person with a high level of job satisfaction

will hold positive feelings towards the job and a person who is dissatisfied

will hold negative feelings about the job. -ocke !"#$% as cited by /ooper

and -ocke !)***% offers a further definition of job satisfaction as a

&pleasurable or positive emotional state resulting from the appraisal of ones

job or job e0periences.' Job satisfaction is also defined in terms of e1uity.

(obbins et al. !)**2% define job satisfaction as &the difference between the

rewards employees receive and the reward they believe they should receive.'

he higher this discrepancy, the lower will be the job satisfaction.

Job dissatisfaction leads to absenteeism, labour turnover andnegative publicity of the organization. 3nsatisfied worker can prove to be a

liability to any organization and on the other hand happy and satisfied

worker is always a productive worker.

4urses contribute very important position in health care sector.

5elping sick people and dealing with medical emergencies can be very

stressful. 6atients need )7 hrs care. 4ursing duty is around the clock duty

including night shifts. hey often work nights, weekends and even on

holidays. here is a considerable amount of health hazard from disease,

infection and radiation. 8 nurse is responsible9along with other health care

professionals9for the treatment, safety, and recovery of acutely or

chronically ill or injured people, health maintenance of the healthy, and

treatment of life: threatening emergencies in a wide range of health care

settings.

"8ssistant 6rofessor, ri ;uru ;obind ingh /ollege, ector ), /handigarh )8ssistant 6rofessor, omen,

ector 7+, /handigarh Page "
http://en.wikipedia.org/wiki/Health_carehttp://en.wikipedia.org/wiki/Professionalshttp://en.wikipedia.org/wiki/Acute_(medical)http://en.wikipedia.org/wiki/Chronic_(medicine)http://en.wikipedia.org/wiki/Health_carehttp://en.wikipedia.org/wiki/Professionalshttp://en.wikipedia.org/wiki/Acute_(medical)http://en.wikipedia.org/wiki/Chronic_(medicine)


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4urses may also be involved in medical and nursing researchand perform a

wide range of non:clinical functions necessary to deliver health care. hus,

studying job satisfaction among nurses is important because it is necessary

to distinguish between positive and negative aspects of job satisfaction.

5ertzberg !"#+#% stated that !positive% satisfaction is due to goode0periences, and that these are due to ?motivators@ i.e. achievement,

recognition, the work itself, responsibility and advancement.


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UNIVERSE OF THE STUDY) SAMPLING DESIGN AND

SAMPLE SI*E:8


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o analyze the perception of nurses towards their job, the data is analyzed

by bringing raw data to measured data, summarizing the data and then

applying analytical method to manipulate the data so that their

interrelationship and 1uantitative meaning become evident. Other

instruments used to analyze and interpret the collected data include piecharts, bar diagrams, tabulation and rank method.

LIMITATIONS OF THE STUDY:

"% he views of nurses were obtained from /handigarh and Aohali only.

hese views may not be attributed to the nurses of the whole country

because of economic, social and cultural differences in the attitude and

preferences.

)% he 1uestionnaire method has the limitation of providing the limited

information.

2%


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atisfaction level with

6ay scalesH options.

;overnment

5ospital 4urses

4o. G

6rivate 5ospital

4urses

4o. G

ery much satisfied C "G ) 7G

Aoderately satisfied )# +C G 2* *G


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work load to be e0cessive for them i.e. 7G. hus, nurses from both the

sectors have e0cessive work to do.

Iuantum of workHoptions

;overnment5ospital 4urses

4o. G

6rivate 5ospital4urses

4o. G

ery a0ing ")G 7 CG

E0cessive work ) +)G 2) 7G

Aoderate work "C 2G "7 )CG

ery light * *G * *G

O8- 43(E +* "**G +* "**G

#

2#

18

0

$

32

1$

00

5

10

15

20

25

30

35

Very ta%ig &%cessive 'or( Moderate 'or( Very light

Quantum of work

Numberofnurses

Govermet Hos!ital "rivate 'or(

+ LEVEL OF SATISFACTION ,ITH ,ORING HOURS

4urses have to face long working hours in government and private hospitals

both but at the same time most of them feel the working hours to be

convenient for them. Aost of the government nurses i.e. 7G say that they


ector 7+, /handigarh Page


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have long but convenient working hours and same is the case with private

nurses where most of them i.e. +G have long but convenient working

hours.

>orking 5oursH

options

;overnment

5ospital 4urses

4o. G

6rivate 5ospital

4urses

4o. G

ery -ong * *G * *G

-ong C "G "" ))G

-ong but /onvenient )2 7G )C +G

=le0ible 5ours "# 2CG "" ))G

O8- 43(E +* "**G +* "**G

0

8

23

19

0

11

28

11

0

5

10

15

20

25

30

Very )og )og )og *ut

+oveiet

,le%i*le

Working Hours

NumberofNurses

Govermet Hos!ital -urses "rivate Hos!ital -urses

/+ RELATIONSHIPS ,ITH COLLAEGUES

Aost of the ;overnment nurses i.e.7CG have 6rofessional and competitive

relationship with their colleagues whereas most of the private nurses i.e.


ector 7+, /handigarh Page $


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7G have /ordial but 6rofessional relationship with their colleagues .5ence,

nurses from private sector are said to be more satisfied because they have

cordial relationships with their colleagues which helps to develop better

team work and smooth work environment.

(elationships with

colleaguesH options

;overnment

5ospital 4urses

4o. G

6rivate 5ospital

4urses

4o. G

ery cordial 2 G 7 CG

/ordial but

6rofessional

)2 7G 2) 7G

6rofessional and

competitive

)7 7CG "7 )CG

trained * *G * *G

O8- 43(E +* "**G +* "**G

3

232$

0$

32

1$

00

5

10

15

20

25

30

35

Very cordial +ordial *ut

"rofessioal

"rofessioal

adcom!etitive

.traied

Relationships with colleagues

NumberofNurses



ector 7+, /handigarh Page C


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0+ LEVEL OF SATISFACTION ,ITH BEHAVIOUR OF

SUPERIORS

uperior has to be co:operative along with being demanding and

professional in order to increase job satisfaction among its employees. Aostof the superiors in government hospital are very cooperative i.e. 2G. ut in

private hospitals superiors are cooperative but at the same time very

demanding i.e. G. hus, satisfaction among government nurses is more.

ehaviour of

uperiorH options

;overnment

5ospital 4urses

4o. G

6rivate 5ospital

4urses

4o. G

8utocratic ) 7G 2 G

6rofessional and


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2

1#1$

18

3

8

33

#

0

5

10

15

20

25

30

35

/utocratic "rofessioalad

Demadig

+oo!erative*ut

Demadig

Verycoo!erative

Behaviour of Superior

NumberofNurses


1+ AVAILIBILITY OF SOCIAL SECURITY SCHEMES

ocial security

schemeHoptions

;overnment

5ospital 4urses

6rivate 5ospital

4urses

6ension 2+ *

;ratuity )"

-eave encashment )* +

/6= 2"

E6= 2 C

;6= 2) *;roup insurance "*

8ny other * *


ector 7+, /handigarh Page "*


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35

21 20

#3

32

10

00

# 5

31

8

0

#

005

101520

253035

$0

"esio

Gratu

tity

)eavee

cashme

t +",

&",

G",

Grou

!0

surace

1the

rs

Social Security Scheme

NumberofNurses


2+ LEVEL OF SATISFACTION ,ITHSOCIAL SECURITY

SCHEMES

Aore amounts of social security schemes always lead to increase in level of

job satisfaction. Aajority of the government nurses find the social security

schemes available to them as moderately ade1uate i.e. 77G but same is not

the case with private nurses where majority of them feel social security

schemes to be inade1uate i.e. 7G. hus, in government nurses the level of

satisfaction is more in regard to social security schemes as compared to

private nurses where very few nurses are satisfied.


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atisfaction with

ocial security

schemeH options

;overnment

5ospital 4urses

4o. G

6rivate 5ospital

4urses

4o. G

8de1uate "C 2G + "*G

Aoderately 8de1uate )) 77G "2 )G

Dnade1uate "* )*G 2) 7G

O8- 43(E +* "**G +* "**G

Satisfaction with Social Security Scheme

18

22

10

5

13

32

0

5

10

15

20

25

30

35

/deuate Moderately /deuate adeuate

Social Security Scheme

NumberofNurses


3+ LEVEL OF SATISFACTION ,ITHPROMOTION POLICY

4urses are in favour of seniority cum merit type of promotion policy. Aost

of the government nurses say that eniority type of promotion policy is

followed in their organisation as such majority of the nurses i.e. 7)G aredissatisfied with this type of promotion policy whereas in private hospitals

most of the nurses say that eniority cum Aerit type of promotion policy is

mostly adopted as such majority of the nurses i.e. 27G are satisfied with the

promotion policy. hus, nurses from private sector are more satisfied with

the promotion policy of their organisation.


ector 7+, /handigarh Page ")


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atisfaction level

with 6romotion

policy options

;overnment

5ospital 4urses

4o. G

6rivate 5ospital

4urses

4o. G

5ighly satisfied ) 7G # "CG

Aoderately satisfied "# 2CG " 2)G

atisfied C "G "$ 27G


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private hospitals are comparatively newly built as compared to government

hospitals. hus, private nurses are more satisfied.

atisfaction level withworking conditionsoptions

;overnment5ospital 4urses

4o. G


4o. G

5ighly satisfied " )G ")G

Aoderately satisfied )# +CG "2 )G

4eutral C "G ") )7G

atisfied $ "7G "# 2CG


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1

29

8 75#

13 12

19

0

0

5

10

15

20

25

30

35

Highly

satisfied

Moderately

satisfied

-eutral .atisfied Dissatisfied

Level of satisfaction with Working conitions

NumberofNurses


#5+ AVAILIBILITY OFGRO,TH OPPORTUNITIES

;rowth opportunities are available more in government hospitals thus nursesfrom this sector are more satisfied.

;rowth

opportunities

options

;overnment

5ospital 4urses

6rivate 5ospital

4urses

raining +* +*

(efresher courses " C

eminars "

>orkshops )" *


ector 7+, /handigarh Page "+


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50

1# 1#21

50

8 #0

0

10

20

30

$0

50

#0

raiig 4efresher

+ourses

.emiars or(sho!s

!rowth opportunities

NumberofNurses


##+ LEVEL OF SATISFACTION ,ITH NURSING PROFESSION.

8ll the nurses i.e. "**G from both the sectors are proud of their

profession. hey think it to be very noble and caring profession.

Options ;overnment

5ospital 4urses

4o. G

6rivate 5ospital

4urses

4o. G

Fes +* "**G +* "**G

4o * *G * *G

O8-

43(E

+* "**G +* "**G

#(+ JOB SECURITY

Aore number of government hospital nurses i.e. C)G have job security as

such they are more satisfied with their job whereas most of the private


ector 7+, /handigarh Page "


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hospital nurses i.e. $)G dont have security with their job as such they

seemed to less satisfied.

Options ;overnment5ospital 4urses

4o. G


4o. G

Fes 7" C)G "7 )CG

4o # "CG 2 $)G

O8- 43(E +* "**G +* "**G

Number of !overnment Hospital Nurses who

have "ob security#

826

186

es -o


ector 7+, /handigarh Page "$


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Number of Private Hospital Nurses who have

"ob security#

286

726

es -o

#1+ INTENTION TO LEAVE THE JOB

Aajority of nurses from both government and private hospitals are willing to

opt for voluntary retirement scheme due to their family responsibilities.

hey find difficult to manage their job and family both at the same time.

Options ;overnment

5ospital 4urses 4o. G

6rivate 5ospital

4urses 4o. G

o ettle 8broad "# 2CG )) 77G

On Aedical asis + "*G + "*G


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19

5

25

1

22

5

23

00

5

10

15

20

25

30

o .ettle

/*road

medical

asis

Due to family

4es!osi*ilities

Due to 'or(

.ic(ess

$oluntary Retirement Scheme

NumberofNurses


CONCLUSION AND SUGGESTIONS

his study was done to know the level of job satisfaction among nurses

of government and private hospitals which is affected by many factors both

intrinsic and e0trinsic. C"n6&!si"ns ar7 8ra9n "n t$7 asis "; r7s!&ts

"tain78:

here is a significant difference in the level of job satisfaction

among nurses in both government and private sector. hough nurses

of both the sectors are 1uite satisfied from their job but comparatively

overall the government nurses are more satisfied with their job as

compared to private nurses. Aost of the nurses from both ;overnment and private hospital are

moderately satisfied from their pay scales.

4urses from both the sectors think they have to do e0cessive work.

4urses from both government and private hospitals have long but

convenient working hours.


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atisfaction among private nurses is more with regard to relationships

with their colleagues.

Aost of government nurses are of the view that their superiors are

very cooperative.

;overnment 4urses are more satisfied from the social securityschemes available in their organisations.

6rivate hospitals follow seniority cum merit type of promotion policy.

5ence on this account satisfaction in private nurses is more.

6rivate 4urses are more satisfied from the working conditions of their

organisation.

;overnment hospitals provide more growth opportunities so nurses in

this sector are more satisfied as compared to private nurses.

;overnment nurses are more proud to be associated with their

organisation as compared to private nurses.

8ll the nurses from both the sectors are proud of their profession.

8s compared to private nurses government nurses is less in number

who is willing to shift from their job .he reason being they are more

satisfied.

Job security is more in government nurses whereas in private nurses

job security level is very less this is another factor responsible of less

job satisfaction among private nurses.

Aost of the nurses from both the sectors are nurses are willing to opt

for voluntary retirement scheme due their family responsibilities.

8ccording to the study conducted nurses from both the

sectors seemed to be 1uite satisfied from their jobs. 5owever the level of

satisfaction is found to be more in case of government nurses as compared to

the private nurses but at the same time there are certain factors on which

private nurses are more satisfied. Dmproved job satisfaction results in fewer

turnovers, better 1uality patient care, less physical and mental injuries to

health care staff, and will lead to betterment of entire organisation. hus in

order to increase the level of job satisfaction among nurses hospital

management should keep abreast with up to date technology, rationalize

compensation and promotion policy, establish grievance redressal forums

and must provide more and more professional growth opportunities.


ector 7+, /handigarh Page )*


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BIBLIOGRAPHY

". 6alas ( en ;upta and 8jay 8dhikari, &(ole stress among nurses'he

Dcfai journal of organisational behaviour, ol.$, 4o. ", ,)**C

). 8.Kalai elvi, &Job satisfaction of hospital employees'. 5(< imes L

Aarch )**C

2. 4eerpal (athi and (enu (astogi & Job satisfaction and psychological

well:being' he Dcfai university journal of organisational behaviour,

ol.$, 4o. 7, )**C

7. ; Jegadeesan &Job satisfactionB a conceptual framework' he Dcfai

journal of organisational behaviour, ol., 4o. 7, October )**$.

+.


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ector 7+, /handigarh Page ))

comparative study on hospital employees

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