Starts with the Name of “Allah Tallah”

Starts with the Name of “Allah Tallah”

PRESENTED BY:

ARSLAN ALI BUTT

10012720-001

• Any thing offered by the company to satisfy customer needs,

• It can be Tangible or Intangible

INTANGIBLE PRODUCTS• Services

• Ideas

• Experience

WHAT IS PRODUCT

SELECTED COMPANIES

TCS VS. DHL

LOGISTICS IN PAKISTAN

TOPIC: Comparison between TCS & DHL

TCS:

• TCS Stands for TRANZUM COURIER

SERVICE

• Founded in 1983 in Pakistan

• Headquarter is in Karachi

DHL:

o Founded in San Francisco

o By 3 budding entrepreneurs:

• Adrian Dalsey• Larry Hillblom • Robert Lynn

D= Dalsey

H= Hillblom

L= Lynn

TCS IS BETTER THAN DHL

THAN

COMPARISON B/W TCS & DHL

TCS

o INTERNATIONAL EXPRESS SERVICES

o DOMESTIC EXPRESS SERVICES

DHL

o INTERNATIONAL EXPRESS SERVICES

MARKET SHARE OF TCS, DHL AND OTHERS IN PAKISTAN

45%

39%

16%

MARKET SHARE

TCS 45% DHL 39%

OTHERS 16%

• TCS 45%

• DHL 39%

• Others 16%

HOW TCS IS THE MARKET LEADER IN PAKISTAN?

Quality

TCS Employees

Dynamic Environment

TCS Special Offers

o Students Express

o TCS Cargo Centre

o TCS Connect Magazine

o Management of Ethics

SOCIAL RESPONSIBILITY

• Free Services to welfare

societies and NGO’s

• Education Development sector

• Governmental organizations

• Flood Relief Activity

DIRECT FEEDBACK FROM CUSTOMERS

VOC (voice of customer)

www.tcscourier.com

TCS AWARDS

• Brands of the Year Award IN 2007 &

2008

• Brands Icon Award IN 2008

• TCS has attained ISO 9001:2000

certification

• Super Brands Pakistan Award in

2007 – 2008

• And many more

CONCLUSION

o Strategies Adopted

o Availability of maximum

Services

o Social Responsibility Factor

o Customer loyalty

o Market Share

RECOMMENDATIONS

o New Policies or Alteration

in Polices

o Reduction in prices

o Investment to increase

Market Share

o Participation in meeting

Social Responsibility