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COMPETITIVE EVENTS MANUAL 2 2 0 0 1 1 9 9 - - 2 2 0 0 2 2 0 0 Alabama State Department of Education Office of Career and Technical Education/Workforce Development Post Office Box 302101 50 North Ripley Street Montgomery, Alabama 36130-2101 (334) 694-4752 (334) 694-4954 (facsimile) [email protected]

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Page 1: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

COMPETITIVE EVENTS MANUAL

22001199--22002200

Alabama State Department of Education

Office of Career and Technical Education/Workforce Development

Post Office Box 302101

50 North Ripley Street

Montgomery, Alabama 36130-2101

(334) 694-4752

(334) 694-4954 (facsimile)

[email protected]

Page 2: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

TABLE OF CONTENTS

GENERAL INFORMATION

General Instructions ❖ Tips for Success ❖ Participant Policies

DISTRICT CDC EVENTS

CDC Theme (required) ........................................................................ District Only

Employability Skills................................................................................. District only

Math Skills ............................................................................................ District only

Creative Problem-Solving ........................................................................ District only

Decision Making ..................................................................................... District only

Communication Triathlon ........................................................................ District only

Students for Service (required) ........................................................... District only

Employment Interview (required) ............................ District, Top 4 advance to State

Public Speaking .......................................................... District, Top 4 advance to State

JAG Bowl ................................................................... District, Top 4 advance to State

STATE CDC EVENTS

State CDC Program Cover ......................................................................... State only

Outstanding Chapter Yearbook (required) ............................................. State only

Outstanding Chapter Exhibit (required) ................................................. State only

Essay (required) ................................................................................... State only

Chairman’s Recognition Award (required) ............................................. State only

Power Point Presentation ........................................................................... State only

APPENDICES

A. Eligible Chapter Names, Locations and Advisors F. Four Goals of the Alabama Career Association

B. Career Association District Lines G. Alabama Career Association JAG Bowl Question Bank

C. 2018-2019 JAG Theme (TBA) H. Simulated Job Position Opening

D. District CDC Due Dates I. Employment Interview Questions

E. State CDC Due Dates J. Media Release

Page 3: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

GENERAL INFORMATION

Alabama State Department of Education, Eric G. Mackey, State Superintendent of Education

The Alabama State Board of Education and the Alabama State Department of Education do not

discriminate on the basis of race, color, disability, sex, religion, national origin, or age in their

programs, activities, or employment and provides equal access to the Boy Scouts and other

designated youth groups. The following person is responsible for handling inquiries regarding the non-

discrimination policies: Title IX Coordinator, Alabama State Department of Education, P.O. Box

302101, Montgomery, AL 36130-2101, telephone (334) 694-4717.

Page 4: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

GENERAL INSTRUCTIONS

1. Competitors must be active members in the Alabama Career Association (ACA) and must be

freshman (9th grade), sophomores (10th grade), juniors (11th grade) or seniors (12th grade).

2. Competitors, including Chapters and Chapter representatives, must abide by the guidelines and timelines for each event or be penalized or disqualified according to judge’s rating

sheet. 3. Competitors must report to the competitive event site at the time specified or be

disqualified. Generally, competitors will wait in the appropriate “holding area” while waiting to compete, unless they are attending a workshop or instructed otherwise.

4. When events have time limits, the event will be stopped at the end of the time limit.

Competitors may suffer point reductions as a result of not completing the elements listed

on the event rating sheet. No additional penalties will be assessed.

5. All competitors and/or chapter event representatives will attend an event orientation at the time and place specified in the conference agenda.

6. Competitors must report to the competitive event site at the time specified. At the discretion of the event director, late competitors may be disqualified or may be assessed 10

penalty points from their final score. 7. For some events, competitors will wait in the specified holding area until they are called to

report to the competitive event site.

8. When not in competition, competitors will participate in one or more of the scheduled workshops.

9. Substitutions for competitive events are allowed only at the discretion of the JAG State Staff and for good cause.

10. Participants shall wear appropriate business attire--no jeans, shorts or tennis shoes.

Competition facilitators may deduct 5 points from the total score for inappropriate attire. 11. Competitors must leave the competition area after their presentation and go on to the next

scheduled activity, i.e., holding area for the next event or workshop.

12. When events involve written tests, the competition facilitator will determine if competitors who finish early may turn in their test and leave the event site.

13. Competitors must bring their own #2 pencil to tests, and their own pencil/pen to written events.

14. Unless otherwise noted in the guidelines, team/competitor appointment times and numbers

will be randomly assigned.

15. Students may only participate in one competitive “on-site” event at District or State.

16. The decision of the judges is final.

Page 5: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

TIPS FOR SUCCESS

During competitive events, the following errors can be eliminated by proper preparation:

1. Tardiness. Late participants will be disqualified unless tardiness is approved by State staff

(Ensure that competitors know which conference room they are to assemble or where the assigned holding area is located.)

2. Unprepared for events.

3. Unaware of what the competitive event involves.

4. Failure of Chapter Specialist to allow students to review judges’ rating sheets prior to competing.

5. Employment Event competitors need to simulate a job interview and not spend time during the event discussing items (school, etc.) that are not related to the job.

6. All participants shall be dressed in business attire.

7. No gum chewing! No smoking! No loud talking! No use of cell phones!

8. Do not use liquid paper or handwritten corrections on resumes or applications. 9. Competitors should maintain positive eye contact with judges.

10. Make sure presentations for the Public Speaking Event are related to the theme and

organization. 11. Chapter yearbooks need to reflect activities and events depicting the Chapter’s Program

of Work. Pictures should have captions to explain the activity or event and should be placed under the correct section.

12. Public speakers and presenters should refrain from using slang and street language. They

should be coached that this is a business-training event.

Page 6: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

JAG CAREER DEVELOPMENT CONFERENCE PARTICIPANT POLICIES

Participants are responsible for reading and abiding by every item on this sheet.

The Career Development Conference (CDC) is a very dignified, conservative event.

Participants should avoid flashy clothes and refrain from using loud voices. Career Association members’ attire will be neat and modest with no skintight attire, no rips/tears,

no cleavage or revealing slits.

❖ DRESS:

o Gentlemen are required to wear a collared shirt or shirt and tie, fitted slacks, belt, and shoes; no chains or earrings; no sunglasses.

o Ladies should wear nice slacks or skirt and top or dress; no large or noisy jewelry

(bracelets) or sunglasses.

o No jeans, shorts, t-shirts, or tennis shoes.

❖ BEHAVIOR:

o You are representing your local JAG program. Keep voices soft and be attentive.

No horseplay or actions that call attention to yourself.

o This is a pleasant activity, not a party. Participation in CDC is a privilege extended

only to those who agree to meet standards regarding attitude, conduct and dress. If you do not plan to meet your JAG Specialist’s expectations with respect to dress

or behavior, DO NOT get on the bus!

❖ LUNCH:

o Meals are included in CDC registration. Use good table manners and keep voices

soft. Enjoy polite conversation at your table. Do not talk about others in your group or students from other JAG programs.

❖ DECORUM – CONDUCT

o Do not talk unless it is appropriate for you to do so. Do not whisper or talk among

yourselves except when there is a break.

o Pay attention to speakers and the competitions as they are proceeding.

o Keep your remarks positive. Remember, competitors are nervous and need your

encouragement, not your criticism. If a competitor has difficulty, remain stoic and be kind. Do not laugh or fidget.

Page 7: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

DISTRICT CDC EVENTS

CDC Theme (required) ............................................ District only

Employability Skills ..................................................... District only

Math Skills ................................................................ District only

Creative Problem-Solving ............................................ District only

Decision Making ......................................................... District only

Communication Triathlon ............................................. District only

Students for Service (required) ............................... District only

Employment Interview (required) District, Top 4 advance to State

Public Speaking ............................... District, Top 4 advance to State

JAG Bowl........................................ District, Top 4 advance to State

Page 8: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

CDC THEME REQUIRED - DISTRICT ONLY

DESCRIPTION:

Each Career Association will submit one THEME idea to be used in competitive

events at both District and State Career Development Conferences for the

current school year.

Idea must be TEXT (words) only—no graphics, artwork or interpretation

should be submitted.

PURPOSE:

To encourage chapter members to demonstrate their imaginative abilities and

higher order thinking skills by creating a theme which promotes JOBS FOR

ALABAMA’S GRADUATES for the current school year.

ELIGIBILITY/ENTRIES:

All chapters are REQUIRED to compete.

Submissions limited to one entry per chapter.

COMPETENCIES:

C.18, D.22, D.23, E.26, E.29, E.30, F.34, F.35, G.41

OBSERVERS:

Not applicable

COMPETITION RULES:

1. The THEME idea must be generated by chapter members.

2. The THEME (words only) must be received electronically in the

State JAG Office no later than September 27, 2019.

E-mail theme as an attachment to [email protected] using entry

sheet provided and 2020 CDC THEME as the subject line.

3. The THEME should offer a variety of ways for chapters to express,

develop, portray, and employ the theme in competitive events including

Essay, Speech, PowerPoint, Chapter Yearbook and Chapter Exhibit.

4. NO graphics, artwork or other visual interpretation (font, color,

etc.) should be submitted—only words!

5. The THEME should attract the attention of high school students and

promote the value and purpose of JAG.

6. Entries will be rated based on the criteria contained in the judges’ rating

sheet.

Page 9: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

CDC THEME

ENTRY SHEET & JUDGES’ RATING SHEET SUBMIT ELECTRONICALLY TO [email protected]

SUBJECT LINE MUST READ: 2020 CDC THEME

PROPOSED

THEME

SCHOOL

Point Analysis: Excellent = 20 – 18 Fair = 12 – 7

Good = 17 – 13 Poor = 6 – 0

Pre-Judging Qualification:

1. Has the chapter complied with competition rule #2: The THEME (words only) must be received electronically in the State JAG Office no later than September 27, 2019. E-mail theme to

[email protected] as an attachment using entry sheet provided and 2020 CDC THEME as the subject line.

YES _______

NO ________

CATEGORY POINTS POSSIBLE

POINTS ACHIEVED

I.

Originality

▪ Distinctive qualities; although idea may not be entirely original, credit awarded for new approach.

0-20

II.

Potential Interpretation ▪ Theme offers a variety of ways for chapters to express,

develop, portray, and employ the theme in competitive events including Essay, Speech, PowerPoint, Chapter Yearbook and

Chapter Exhibit.

▪ Only words submitted--NO graphics, artwork or other visual interpretation (font, color, etc.).

0-20

0-20

III.

Selling Power ▪ Theme attracts the attention of high school students.

▪ Theme promotes the value and purpose of Jobs for Alabama’s

Graduates and the Alabama Career Association.

0-20

0-20

TOTAL POINTS 100

Page 10: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

EMPLOYABILITY SKILLS

OPTIONAL - DISTRICT ONLY

DESCRIPTION:

Competitors will (1) take a written multiple-choice employment test that

measures the student’s ability to respond appropriately in job-related

situations and to correctly identify key concepts in employability skills and

basic math and (2) complete an application for employment.

PURPOSE: To enable students to demonstrate their ability to make work-related

decisions and to help students prepare for the world of work.

ELIGIBILITY/ENTRIES:

This event is optional. Each chapter of the Alabama Career Association

may enter ONE competitor in this District ONLY event. Awards will be made to

the top four competitors.

COMPETENCIES: A.1, A.3, B.12, C.14, C.15, C.16, C.18, C.20, D.22, D.25, E.29, F.31, F.33,

F.34, F.35

OBSERVERS: Observers are not allowed.

COMPETITIVE EVENT

TIME:

Instructions/test distribution 5 minutes

Testing time (Application + Employment Test) 90 minutes

Scoring time for judge 30 minutes

Total Time 125 minutes

COMPETITION RULES:

1. Competitors must enter this event on the conference registration form as

per the established deadline.

2. Competitors will report to the event room as directed. All competitors

will test at the same time, in the same room.

3. Competitors will have 90 minutes to complete the Employment Test and

the Employment Application. Items may be T/F, multiple choice or short

answer.

4. Time remaining will be announced at 5 minutes and at 1 minute. When

time expires, all competitors will put their pens down and tests will be

collected.

5. The event facilitator will provide an orientation and will answer any

questions. Once testing begins, the event facilitator cannot answer any

questions related to the event.

6. No student will be admitted after the test starts, nor will anyone be

allowed to leave and re-enter the room until the testing time is

completed. The event facilitator will remain in the testing room for the

duration of the test period.

7. Competitors will not be permitted to use any type of dictionary,

thesaurus or cell phone.

8. Competitors may bring a personal data sheet or resume that includes

important dates and details (references, employment history, etc). Such

information can be true or may be fabricated for the purpose of

completing the application.

9. Competitors must bring two blue pens. Scratch paper will be

provided.

10. In the event of a tie, competitors’ short answer responses to a question

on the application will be used to break the tie.

Page 11: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

Rating Sheet

EMPLOYABILITY SKILLS

Competitor: ____________________________________________

School: ________________________________________________

Point Analysis: Excellent = 10 – 9 Fair = 5 – 3

Good = 8 – 6 Poor = 2 – 0

CATEGORY POINTS

POSSIBLE

POINTS ACHIEVED

I. Employability Skills Test. 62

II.

Application.

(a) Neatness (b) Spelling

(c) Completeness (d) Followed directions

10

10 10 10

TOTAL POINTS 102

→ Competitors will have 90 minutes to complete an employability test and an employment

application.

→ Items may be T/F, multiple choice or short answer.

→ Answers must be printed legibly on this answer sheet.

→ Time remaining will be announced at 5 minutes and 1 minute. → When time expires, all competitors will put pens down and tests will be collected.

→ Competitors will be permitted to use a basic calculator (without scientific or graphic

functions). Calculators will NOT be provided. Participants must bring their own.

→ Competitors must bring two blue pens. Scratch paper will be provided.

Page 12: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

MATH SKILLS OPTIONAL - DISTRICT ONLY

DESCRIPTION: The competitor will take a test to demonstrate skills in practical math and

basic problem solving.

PURPOSE:

To evaluate students’ problem-solving skills by enabling students to

demonstrate competency in solving practical consumer math problems and to

prepare students for the competencies needed in the world of work.

ELIGIBILITY/ENTRIES:

This event is optional. Each chapter of the Alabama Career Association

may enter ONE competitor in this DISTRICT ONLY event. Awards will be

made to the top four competitors.

COMPETENCIES: C.14, C.18, C.19, D.22, D.25, E.29

OBSERVERS: Observers are not allowed.

COMPETITIVE EVENT

TIME:

Instructions/test distribution 5 minutes

Testing time 90 minutes

Scoring time for judge 30 minutes

Total Time 125 minutes

COMPETITION RULES:

1. Competitors must enter this event on the conference registration form as

per the established deadline.

2. Competitors will report to the event room as directed. All competitors will

test at the same time, in the same room.

3. Competitors will have 90 minutes to complete a math skills test. Items

may be T/F, multiple choice or short answer. Competitors will not be

required to show their work. Time remaining will be announced at 5

minutes and 1 minute. When time expires, all competitors will put pencils

down and tests will be collected.

4. The event facilitator will provide an orientation and will answer any

questions. Once testing begins, the event facilitator cannot answer any

questions related to the event.

5. No student will be admitted after the test starts, nor will anyone be

allowed to leave and re-enter the room until the testing time is

completed. The event facilitator will remain in the testing room for the

duration of the test period.

6. Competitors will be permitted to use a basic calculator.

7. Competitors must bring two pencils with erasers. Scratch paper will

be provided.

8. In the event of a tie, only questions with an * will be graded in order to

break the tie. In the event that a tie cannot be broken with the *

questions, an “overtime” test consisting of 5 questions will be

administered in a 5-minute time period.

Page 13: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

Rating Sheet

MATH SKILLS

Competitor: _______________________________________________

School: __________________________________________________

→ Competitors will have 90 minutes to complete a math skills test.

→ Competitors will not be required to show their work.

→ Answers must be printed legibly on the answer sheet.

→ Competitors will be permitted to use a basic calculator.

Page 14: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

CREATIVE PROBLEM SOLVING

OPTIONAL - DISTRICT ONLY

DESCRIPTION:

This event involves a team of 3-4 members who are given a hypothetical

problem related to a school or community issue. Teams will have 30 minutes

to analyze the problem. Selected resource materials to the problem will be

provided, if applicable. At the end of the preparation time, teams will have

10 minutes to present their solution to a panel of judges.

PURPOSE:

To encourage students to work as a team to apply their problem solving

(decision-making) skills in creating a solution to a hypothetical problem. This

event will build confidence in dealing with decision-making principles and

working in teams and will strengthen students’ communication skills.

ELIGIBILITY/ENTRIES:

One four (4) member team from each of the Alabama Career Association

Chapters will be eligible to enter this optional competition. Awards will be

presented to the top four teams.

COMPETENCIES: C.14, C.17, C.18, C.19, D.22, D.24, E.26, E.27, E.28, E.29, F.32, F.33, F.34,

F.37

OBSERVERS: Observers are not allowed in the preparation or competition room.

COMPETITIVE EVENT

TIME:

Preparation/situation time 30 minutes

Competition time 10 minutes

Judges’ questions to team 5 minutes

Scoring time for judges 5 minutes

Total time 50 minutes

COMPETITION RULES:

1. The team/competitors must enter this event on the conference

registration form as per the established deadline.

2. Each team will be asked to solve the same problem.

3. In the event of a tie, the area on the rating sheet with the highest point

value will be used to break the tie.

4. Team numbers and order of competition will be pre-assigned on a

random basis.

5. Competitors will be provided with index cards and pens for making notes

and for use during their oral presentation. No other printed materials

may be brought into the presentation room. Notes may not be taken to

the holding area where the team waits to present their presentation.

6. At the conclusion of the 30-minute preparation time, teams will be

escorted to the room for their oral presentation. Teams may take the

index cards they prepared during the preparation time and use them

during the oral presentation.

7. Teams will be allowed a maximum of 10 minutes for their oral

presentation of a solution to the problem. Time will be called with 5

minutes and 1-minute remaining. Following the oral presentation, the

judges will have a maximum of 5 minutes to ask questions related to the

problem and the team’s solution.

Page 15: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

Rating Sheet

CREATIVE PROBLEM SOLVING

School: ___________________________________________________

Competitor Names: ________________________________________

________________________________________

________________________________________

________________________________________

Point Analysis: Excellent = 10 – 9 Fair = 5 – 3

Good = 8 – 6 Poor = 2 – 0

CATEGORY POINTS POSSIBLE

POINTS ACHIEVED

I. Understanding of the problem or issue. 0-10

II. Solution was clear and logical. 0-20

III. Solution was financially sound and workable. 0-10

IV. Solution showed good use of research/expert data. 0-10

V. An imaginative and innovative approach was used to solve the

problem. 0-10

VI. Evidence of teamwork in reaching a solution. 0-10

VII. Organization, delivery and quality of oral presentation. 0-10

VIII. Quality of answers to judges’ questions. 0-10

IX. Total group involvement and presentation of solution. 0-10

TOTAL POINTS 100

Page 16: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

DECISION-MAKING OPTIONAL - DISTRICT ONLY

DESCRIPTION:

The student will demonstrate application of decision-making principles by

making and justifying decisions on situations related to employment, peer

group, school, etc.

PURPOSE:

To enable students to: (1) arrive at a decision using decision-making

principles, (2) build confidence in dealing with problems, (3) consider the

position and point of view of other individuals, and (4) strengthen his/her

communication skills.

ELIGIBILITY/ENTRIES: Only ONE member from each ACA Chapter is eligible to compete in this

optional event. The top four competitors will receive awards.

COMPETENCIES: C.14, C.15, C. 16, C.17, C.18, C.19, D. 21, D.24, E.28, E.29, F.32, F.33,

F.34, F. 35, F.36

OBSERVERS: Observers are not allowed in the preparation or competition room.

COMPETITIVE EVENT

TIME:

Preparation/situation time 30 minutes

Competition time 10 minutes

Judges’ questions to team 5 minutes

Scoring time for judges 5 minutes

Total time 50 minutes

COMPETITION RULES:

1. The competitor must declare his/her intent to enter this event on the

conference registration form as per the established deadline.

2. All materials (note cards, pens) will be provided by the event

chairperson. Notes may not be taken to the holding area where the

competitor waits to present his/her presentation.

3. The event facilitator will present the situation to the participant and allow

him/her 30 minutes to examine it and decide. The event facilitator may

not answer any questions concerning the situation.

4. At the end of thirty (30) minutes the competitor will meet with the

judges for 10 minutes to explain or identify the problem, the possible

solutions, the solution recommended by the competitor, and the reasons

for selecting that solution.

5. The competitor may use notes prepared during his/her preparation time

for the examination by the judges.

6. The competitor should be able to define his/her choice of action in a

business-like manner. The judges will ask questions about the

competitor and the competitor’s presentation.

7. Each competitor will have the same situation. Competitors will be rated

based on the criteria in the judges’ rating sheets.

Page 17: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

Rating Sheet

DECISION MAKING

Competitor: _______________________________________________

School: ___________________________________________________

Point Analysis: Excellent = 10 – 9 Fair = 5 – 3

Good = 8 – 6 Poor = 2 – 0

CATEGORY POINTS

POSSIBLE

POINTS

ACHIEVED

I. Attitude. Did participant greet and address the judges, tell name

and act friendly; thank judges? 0-10

II. Poise. Did participant seem relaxed, but attentive; sit up straight and look at judges; good eye contact; explain his/her decision

thoroughly?

0-10

III.

Diplomacy. Did participant use acceptable English; allow judges to make comments without interrupting; take other people’s feelings into account when making decisions; say what effect his/her

decision would probably have?

0-10

IV.

Problem-Identifying Ability. Did participant say what he/she

thought the problem was; why this was the problem; and believe he/she identified the problem correctly?

0-10

V.

Fact-Finding Ability. Did participant pick out the correct facts to back up his/her thoughts; told what aspects were changeable and

which were not.

0-10

VI.

Identification of Alternatives. Did participant suggest at least two possible actions; was he/she able to predict the possible

effects?

0-10

VII.

Decision and Follow-up Procedure. Did participant select a workable solution; suggest ways to see that problem did not come

up again; suggest ways to handle the same situation in the future?

0-10

VIII. Conviction. Was participant able to convince judges the solution would work, and did he/she stand by decision?

0-10

TOTAL POINTS 80

Page 18: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

COMMUNICATION TRIATHLON OPTIONAL - DISTRICT ONLY

DESCRIPTION: The student will exhibit effective communication skills by demonstrating the

ability to spell words correctly and edit a business letter.

PURPOSE: To enable students to demonstrate communication skills critical for to

success in the world of work.

ELIGIBILITY/ENTRIES: Only one student from each ACA Chapter is eligible to compete in this

optional event. The top four competitors will receive awards.

COMPETENCIES: B.12, C.14, C.15, C.18, C.19, D.22, D.23, E.29, F.37

OBSERVERS: Observers are not allowed in the competition room.

COMPETITIVE EVENT

TIME:

Competition time 90 minutes

Scoring time for judges 30 minutes

Total time 120 minutes

COMPETITION RULES:

1. The competitor must declare his/her intent to enter this event on the

District Competition Registration form as per the established deadline.

2. The competitor will report to the event room, ready to begin at the

appointed time.

3. The event facilitator will provide the following materials:

a) Multiple choice spelling test

b) Business letter with errors

4. Participants MUST bring a pencil, a red pen, and a blue or black pen.

5. The spelling/grammar test will include multiple-choice questions. The

competitor must select the correct letter for the terms common to the

world of work.

6. The business letter will contain errors in grammar, punctuation,

spelling and format. Competitors must circle each error found. The

judges will award four points for each error correctly circled in red and

will subtract one point for each time the competitor circles something

that is not an error.

7. Time will begin when all competitors have their event packets. A 5-

minute warning will be given after 85 minutes have passed. Time will

be called at 90 minutes, and the event facilitator will collect all event

materials.

8. Competitors will be rated based on the criteria contained in the judges’

rating sheet.

Page 19: COMPETITIVE EVENTS MANUAL - Alabama JAG...COMPETITIVE EVENTS MANUAL 22001199--22002200 Alabama State Department of Education Office of Career and Technical Education/Workforce Development

Rating Sheet

COMMUNICATION TRIATHLON

Competitor: ______________________________________________

School: __________________________________________________

Point Analysis: Excellent = 10 – 9 Fair = 5 – 3

Good = 8 – 6 Poor = 2 – 0

CATEGORY POINTS

POSSIBLE

POINTS

ACHIEVED

I. Spelling Test. 176

II.

Editing Business Letter. The judges will award four points for each

error correctly circled in red and will subtract one point for each time the competitor circles something that is not an error.

Number of errors correctly identified __________

(Minus) Incorrect edits - __________

TOTAL __________

100

TOTAL POINTS 276

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STUDENTS FOR SERVICE REQUIRED - DISTRICT ONLY

DESCRIPTION: The chapter will create a manual/scrapbook presenting most, if not all, of its

community service projects.

PURPOSE: To promote and display community service projects of the Alabama

Career Association.

ELIGIBILITY/ENTRIES: Each Alabama Career Association Chapter must enter this REQUIRED

competition.

COMPETENCIES: C.14, C.18, C.19, D.21, D.23, D.24, E.26, E.27, E.29, E.30, F.32, F.33, F.34,

F.35, F.36, F.37

OBSERVERS: Observers are not allowed in the judges’ evaluation room.

COMPETITIVE EVENT

TIME:

Judging 90 minutes

Total time 90 minutes

COMPETITION RULES:

1. STUDENTS FOR SERVICE manuals must be brought to district

competition and submitted at registration.

2. The manual must be designed, implemented, and presented as the work

of chapter members. This required event will show only projects by the

local JAG chapter. 3. The manual must cover the current school year (i.e., August 1 to the

entry deadline for the current year’s District CDC).

4. The manual must not be more than 100 surfaces (50 pages if both sides

are used). A “view” binder with a clear plastic overlay may be used so a

custom cover can be inserted. Protector sheets may be used.

5. An information sheet must be completed for each project and

included in the manual/scrapbook. *see Appendix F

6. If the manual has sections, there must be a divider surface for each

section. Each section must have a tab.

7. Each activity should include all available items to explain the activity.

Items of documentation may include, but are not limited to: (a) pictures

with captions, (b) printed materials, (c) letters, and (d) items used in

publicity and public relations including, but not limited to: bulletin

boards, exhibits, media, internet, assemblies, artifacts, etc.

8. A letter of introduction to the judges should be prepared by a

student and placed at the front of the notebook.

9. The community service project(s) must be planned and carried out by the

JAG students as a Career Association activity. The activities must involve

service and not merely raising money. All community service projects

must meet the guidelines set by JAG and Alabama Career Association.

10. The emphasis of this event is to judge the impact of community service

activities on the community and the students. Judging will be based on

contact and quality – not on total hours.

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Rating Sheet

STUDENTS FOR SERVICE

School: _____________________________________________________

Point Analysis: Excellent = 10 – 9 Fair = 5 – 3

Good = 8 – 6 Poor = 2 – 0

CATEGORY POINTS

POSSIBLE

POINTS

ACHIEVED

I.

Opening. Introductory letter from student(s) is well written and

explains the purpose of community service.

0-10

II. Information sheet(s).

Includes details, summary and evaluation of community

service projects.

0-10

III.

Page layout/design. Attractive and effective graphic design.

Not more than 100 pages (50 pages if both sides used)

0-10

IV. Creativity/Originality.

Unique projects or approaches. 0-10

V.

Participation. Consider average hours invested and number of students in

the JAG program.

0-10

VI.

Public Relations.

Effective use of promotional items and media to increase awareness of service projects, JAG and Alabama Career

Association. *Note – Promotional items may include, but are not limited to:

pictures with captions, bulletin boards, exhibits, internet,

assemblies, artifacts, and printed materials such as letters, cards,

e-mails, newsletters, articles, brochures, flyers, handouts,

programs, invitations, etc.

0-10

VII.

Organization. Service projects were organized and executed effectively.

0-10

VIII. Project Impact.

Impact of project(s) on community. 0-10

TOTAL POINTS 80

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EMPLOYMENT INTERVIEW REQUIRED - DISTRICT

(TOP FOUR ADVANCE TO STATE)

DESCRIPTION: The student will compete for a simulated job opening by experiencing a job

interview and submitting a personal resume. (See Appendix I)

PURPOSE:

To enable students to demonstrate their ability to secure employment

through proficiency in the interview situation and development of a personal

resume applicable to the job opening.

ELIGIBILITY/ENTRIES: This event is required. One competitor from each Alabama Career

Association Chapter. All Chapters must compete.

COMPETENCIES:

A.1, A.2, A.3, A.4, A.5, A.6, B.7, B.8, B.9, B.11, B.13, C.14, C.15, C.19,

D.23, D.24, E.29, F.36, F.37

OBSERVERS:

Observers are allowed in the competition room during the competition.

Observers will consist of ACA members/delegates assigned to the event hall

by the Chapter Specialist and other invited guests/attendees. Observers

must always remain quiet during the competition.

COMPETITIVE EVENT

TIME:

Competition time (approximately) 10 minutes

Scoring time for judge 5 minutes

Total Time 15 minutes

COMPETITION RULES:

1. Each Chapter must enter this event. Competition will be held on

District level. First, second, third and fourth place winners will compete

at the State CDC. Failure to have a contestant in the District

competition will jeopardize the local accreditation of the JAG program.

2. Resumes should reflect the simulated opening (see Appendix I)

and must contain only FACTS with respect to the applicant’s

background, work experience, academics, activities, awards, etc.

**Competitors may not fabricate or embellish items included on resume.

3. All resume must be completed prior to the Conference. Resumes must

be received in the State JAG Office two weeks (14 days) prior to

the District competition. Submit resume electronically to

[email protected]. Use CDC Resume as the SUBJECT line.

Faxed copies of resumes will not be accepted. This is the responsibility

of the JAG Specialist. Failure to comply will result in the loss of resume

points.

4. Resumes will be given to judges for rating prior to the competitor

entering the competition room. Resumes will be rated for identification,

content and neatness.

5. The competitor should report to and wait in the specified holding area

for the Employment Interview. Each competitor will be assigned a

number in the order in which they will compete.

6. The competitor will be called by a student runner at his/her time to

compete. The student runner will escort the competitor into the

competition area. The student will introduce the competitor by number

only. The competitor will introduce him/herself to the interviewers.

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7. The competitor will be judged on GNAP (greeting, name, affiliation,

purpose), appearance, attitude, enthusiasm, communication/grammar,

career effectiveness and closing.

8. District winners must submit resumes two weeks (14 days) prior to

State Conference to the State JAG Office.

9. Do not send cover letters with resumes.

10. After participants complete the interview, they will join non-competitors

for workshops. Participants will not return to the holding room.

JUDGING

INSTRUCTIONS:

1. Judges should familiarize themselves with the competition rules and

procedures prior to the start of competition.

2. The judges will evaluate and rate each resume prior to the interview

process. Points should be entered on the Employment Interview rating

sheet.

3. The judges(s), through a series of questions, will interview each

competitor. Each competitor’s responses, presentation, listening,

communication skills and appearance will be evaluated by completing the

Employment Interview rating sheet.

4. The judges will: (1) tabulate all rating sheets, (2) determine the first,

second, third and fourth place winners at the District competition or first,

second and third place winners at the State CDC, and (3) give rating

sheets/results to the contest Facilitator.

5. The contest Facilitator will submit results to the awards presenter at the

District competition or State CDC for announcement during the awards

ceremony. Judges will break ties by either re-evaluating the score sheets

or calling the competitors back for an equal number of further questions.

6. Rating sheets may be reviewed by JAG Specialists after the conferences.

Sample Interview Questions in Appendix J

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Rating Sheet

EMPLOYMENT INTERVIEW

Competitor: ___________________________________________________

School: _______________________________________________________

Point Analysis: Excellent = 10 – 8 Fair = 4 – 2 Good = 7 – 5 Poor = 1 – 0

CATEGORY POINTS

POSSIBLE POINTS ACHIEVED

RESUME

I. IDENTIFICATION Name, complete address (with zip code), phone number (with area code).

0-10

II. CONTENT Objective, education, work history, and/or accomplishments, activities,

skills, and references.

0-10

III. NEATNESS Overall appearance, format, typed, free of errors/whiteout, misspellings,

grammar errors.

0-10

INTERVIEW

I. GNAP

Did participant Greet judge and tell Name, school Affiliation and Purpose

of visit?

0-10

II. APPEARANCE Professional attire.

0-10

III. ATTITUDE Did applicant say he/she wanted to learn, was willing to take instructions,

could take criticism, acted friendly, and smiled?

0-10

IV. ENTHUSIASM Participant made a commitment, showed interest in the job.

0-10

V. COMMUNICATION/GRAMMAR Participant used words that interviewer understood, used accepted

language, avoided slang, enunciated and articulated correctly.

0-10

VI. CAREER EFFECTIVENESS In relation to the particular job for which he/she is applying and the

respective company.

0-10

VII. CLOSING Participant ended interview on a positive note, thanked the interviewer,

shook hands, etc.

0-10

TOTAL POINTS 100

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PUBLIC SPEAKING OPTIONAL - DISTRICT

(TOP FOUR ADVANCE TO STATE)

DESCRIPTION:

The competitor will prepare and present a three to five (3 – 5) minute speech

using the current theme. The speech will be presented before a panel of

judges.

PURPOSE:

To allow the students to make a public presentation using the principles of

verbal communication, demonstrate self-confidence and poise in speaking

before peers and the general public, and strengthen communication skills.

ELIGIBILITY/ENTRIES: This event is optional. A competitor from each ACA Chapter is eligible. All

Chapters are eligible to compete.

COMPETENCIES: C.14, C.18, D.24, E.27, E.28, E.29, E.30, F.32

OBSERVERS:

Observers may be allowed in the competition room and are subject to proper

decorum. Observers attempting to communicate with competitors will be

asked to leave the competition room, and if that observer is determined to be

from the same ACA Chapter as the current speaker, speaker may be subject

to disqualification. Observers may not enter or leave the room while a

student is speaking/competing. Observers will be ACA members from all

Chapters as designated to attend by Chapter specialist and any

guest/parents invited to attend the Conference.

COMPETITIVE EVENT

TIME:

Competition time (approximately) 3-5 minutes

Scoring time for judge 5 minutes

Total Time 10 minutes

COMPETITION RULES:

1. Each Chapter may enter this event. Competition will be held on District

level. First, second, third and fourth place winners will compete at the

State CDC. First, second and third place winners will be selected at State

competition (CDC).

2. Each competitor will present a student written speech on the current year

theme. Failure to speak on current theme will result in disqualification.

3. Each competitor’s speech must be the result of his/her own effects;

however, facts and working data may be secured from any available

sources.

4. Each speech will be at least three minutes long, but not to exceed five

minutes in length. No time warning will be given to students during the

competition.

5. A two-point penalty shall be assessed for each fifteen (15) seconds over

the five-minute time limit or under the three-minute minimum for any

competitor’s presentation.

6. During the speech, notes may be used, but outside materials,

illustrations, or audio-visual aids are prohibited and will constitute

disqualification.

7. Judging will be based on the presentation and content.

8. The competitor must stand (unless physically handicapped) during

his/her presentation. The competitor may use a podium if desired.

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9. The State JAG Office must receive an electronic copy of the

speech two weeks (14 days) prior to District competition.

Speeches should be submitted to [email protected] with CDC

Speech as the SUBJECT line. Timely submission is the responsibility of

the JAG Specialist.

10. The competitor should report to and wait in the specified holding area for

Public Speaking. Each competitor will be assigned a number in the order

in which they will compete.

11. The competitor will be called by a student runner at his/her time to

compete. The student runner will escort the competitor into the

competition area.

12. Students advancing to state competition may not modify their speeches

for the State CDC.

13. The first-place winners from District may be asked to give his/her speech

at the Awards Ceremony during the State CDC.

JUDGING

INSTRUCTIONS:

1. Judges should familiarize themselves with the competition rules and

procedures prior to the start of competition. If the judges understand the

event prior to starting the competition, all competitors will be treated

consistently in the ratings.

2. The student has three to five minutes to give the speech presentation.

The judges and timekeeper are not to give a warning when time is

almost up or when time has expired. The student should be allowed to

finish his/her speech.

3. Two points shall be deducted from the total score for each fifteen

seconds under the three minutes or over the five minutes allotted for the

speech.

4. The timekeeper must be exactly accurate in keeping time for each

competitor to avoid excessive penalties. The timekeeper will announce

the length of the speech for all competitors to the judges immediately

after presentation for judges to reach the overall score on the rating

sheet.

5. The judges will: (1) tabulate all rating sheets, (2) determine the first,

second, third and fourth place winners at the District competition or first,

second and third place winners at the State CDC, and (3) forward all

scores and materials of the event to the contest Facilitator.

6. Judges will break ties by either re-evaluating the score sheets or calling

the competitors back for an equal number of questions about the content

of their speech.

7. Rating sheets may be reviewed by JAG Specialists after the conferences.

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*NOTE: Event facilitator will introduce competitors to judges and audience. No bonus credit shall be

awarded for any speaker introducing himself/herself.

Rating Sheet

PUBLIC SPEAKING

Competitor: ___________________________________________________

School: _______________________________________________________

CONTENT – Judges’ evaluation of written speech prior to CDC

CATEGORY POINTS

POSSIBLE

POINTS

ACHIEVED

I. OPENING Introduction, topic/theme

0-10

II. MECHANICS Grammar, spelling, sentence structure

0-10

VII. CLOSE Summary, conclusion

0-10

VIII. EFFECTIVENESS Purpose – informs, persuades

0-10

DELIVERY – Judges’ evaluation of oral presentation of speech at CDC

CATEGORY POINTS

POSSIBLE POINTS ACHIEVED

I. APPEARANCE Appropriate business attire

0-15

II. VOICE Pitch, temp, inflection

0-15

III. PRESENTATION Poise, eye contact, gestures

0-15

IV. EFFECTIVENESS Purpose – informs, persuades

0-15

TOTAL POINTS

100

LESS PENALTY POINTS Minus 2 points for each full 15 seconds under 3

minutes or over 5 minutes.

TOTAL POINTS

*Use this score to rank for awards

Theme:

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JAG BOWL OPTIONAL - DISTRICT

(TOP FOUR ADVANCE TO STATE)

DESCRIPTION:

Two teams, each comprised of four (4) ACA members, will participate by

giving appropriate responses to items presented by a moderator. The team

responding correctly to the greatest number of items within a designated

time period wins the match. Overall winners will be determined by a series of

elimination rounds.

PURPOSE:

The purpose of the JAG Bowl Event is to stimulate and motivate the students

to participate on teams and test their knowledge of various topics and

situations related to the world of work.

ELIGIBILITY/ENTRIES: This event is optional. One four (4) member team from each of the

Alabama Career Association Chapters will be eligible to enter the competition.

COMPETENCIES: A.2, A.3, A.6, C.14, C.15, C.16, C.18, D.21, D.22, D.24, E.26, E.29, E.30,

F.31, F.32, F.34

OBSERVERS:

Observers may be allowed in the competition room during the competition.

They will consist of ACA members/delegates assigned to the event hall by

Chapter Specialists, parents, and other invited guests. Observers must enter

the room between competitions and remain seated until the match is

completed.

COMPETITIVE EVENT

TIME:

At the District Conference, time periods will be consistent for all teams, based

on the number of teams in the event. The event will be single elimination. At

the State Conference, each match will be six (6) minutes in duration and the

event will be single elimination.

COMPETITION RULES:

1. Each Chapter may enter one (1) team comprised of four (4) ACA

members. Competition will be held on the District level. First, second,

third and fourth place winners will compete at the State Career

Development Conference.

2. Team members cannot compete in any other event at the District or

State Career Development Conference. The members of the team may

not change during the competition and no new members may be added

during the competition. If there is a team member change prior to

competition, this change must be cleared by the section leader before

the event begins.

3. Team schedules will be randomly selected prior to the contest.

4. Only two (2) teams can compete at one time. All team members must

check in prior to the contest and remain in the holding room until they

participate.

5. Questions will come from JAG classroom curricula and are selected from

the question bank by the moderator. Three (3) state and/or national

current events questions may be asked per match. The current events

questions will be selected by the State JAG staff prior to the

competition.

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6. The moderator will present all questions. After the moderator has

finished presenting the questions, five (5) seconds will be allowed for a

team member to strike the buzzer. The team member who strikes the

buzzer first has five seconds to give a response, once recognized by the

moderator, without discussion with other team members. No score shall

be given unless the moderator first recognizes the team member. If a

team member strikes the buzzer before the moderator has finished

presenting the question, the moderator will stop reading and call for the

response.

7. If no response is given after the team member has been recognized, a

responder operator shall call “time” at the end of the five (5) seconds.

Teams will not be permitted to use notes or have discussion during the

initial question.

8. If the question is not answered at the end of five (5) seconds or is

answered incorrectly, the other team is given the opportunity to respond

to the question. The second team will have up to (10) seconds for

discussion to come up with the answer. This situation is the only

instance that a question may be repeated unless the moderator deems

it necessary to repeat the question.

9. The individual that first strikes the buzzer will be given the opportunity

to answer the question. No other answers will be accepted. If a team

member accidentally strikes the buzzer first, he/she must still attempt

to answer the question.

10. One point is given for each item answered correctly. The team that has

the highest number of points in the designated time period will be

declared the winner of that match. The scorekeeper/timekeeper shall

keep the points on a scoreboard.

11. In the event of a tie score, five (5) tiebreaker questions will be asked

and the team with the highest score will be the winner. This process

may be repeated if necessary.

12. During the preliminary rounds, the moderator will not give the correct

response to a question if neither team can answer correctly. That

question will be retained for further use. Answers may be given during

the final rounds.

13. Communication between team members and any member of the

audience will not be permitted. Any audience member who attempts to

communicate with a team member will be required to leave the room.

14. Team members may challenge any answer. Any challenge must be

made before the next question is asked. The moderator makes all

rulings. The moderator will call time-out while reaching a decision.

15. Violations: One warning will be given per team, regardless of the

offense; additional offenses will result in a point for the other team.

16. The winning team of each round must return to the holding room until

recalled; they may not observe the competition.

17. If a team qualifies for State competition, a maximum of two alternates

can participate or the team is disqualified. If a team is disqualified, the

5th place District winner will be allowed to compete.

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STATE CDC EVENTS

State CDC Program Cover ....................................................... State only

Outstanding Chapter Yearbook (required) .......................... State only

Outstanding Chapter Exhibit (required) .............................. State only

Essay (required) ................................................................. State only

Chairman’s Recognition Award (required) ......................... State only

PowerPoint Presentation ......................................................... State only

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STATE CDC PROGRAM COVER OPTIONAL - STATE ONLY

DESCRIPTION: Program cover will be developed by students to effectively promote the

Alabama Career Association and the theme for the current school year.

PURPOSE:

To encourage chapter members to demonstrate their artistic, creative, and

imaginative abilities by creating a program cover which promotes JOBS FOR

ALABAMA’S GRADUATES and the theme for the current school year.

ELIGIBILITY/ENTRIES: All chapters are eligible to compete.

Submissions limited to one entry per chapter.

COMPETENCIES: C.18, D.22, D.23, E.26, E.29, E.30, F.34, F.35

OBSERVERS: Not applicable

COMPETITION RULES:

1. The program cover must be submitted electronically to the State

JAG office no later than January 31, 2020. E-mail cover as an

attachment to [email protected] with 2020 PROGRAM COVER as the

subject line.

2. The program cover must be designed, implemented, and presented as the

work of chapter members.

3. The program cover may be created using a variety of colors. The finished

size should be 5½” x 8½”. Each chapter will be responsible for securing

the program cover material.

4. Drawings, artwork and text must be computerized and submitted via e-

mail as an attachment.

5. The following must appear on the program cover:

a. Jobs for Alabama’s Graduates

b. Program Year 2020

c. Date, Place, and Theme

6. The current theme must be used.

7. The program cover should attract the attention of high school students

and promote the value and purpose of JAG/ACA.

8. The official Alabama JAG logo and/or tag line may be used in the design of

the program cover.

9. Entries will be rated based on the criteria contained in the judges’ rating

sheets.

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Rating Sheet

STATE CDC PROGRAM COVER

School: _____________________________________________________

Point Analysis: Excellent = 20 – 18 Fair = 12 – 7

Good = 17 – 13 Poor = 6 – 0

Pre-Judging Qualification:

Has the chapter complied with competition rule #5, i.e., the program cover contains the following information: “Jobs

for Alabama’s Graduates,” Program Year, Date, Place and Theme.

YES _______

NO ________

CATEGORY POINTS

POSSIBLE

POINTS

ACHIEVED

I.

Overall Appearance

▪ Neat ▪ Space creatively used ▪ Appropriateness of materials

0-20 0-20

0-20

II. Layout and Design

▪ Artistic representation, use of color. 0-20

III.

Selling Power

▪ Purpose clear in emphasizing theme which

promotes JAG and the Alabama Career Association.

0-20

IV.

Originality ▪ Distinctive qualities; although ideas may not

be entirely original, credit awarded for new

approach.

0-20

TOTAL POINTS 120

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OUTSTANDING CHAPTER YEARBOOK

REQUIRED - STATE ONLY

DESCRIPTION:

All Chapters will create a yearbook highlighting current school year activities

that helped Chapter members achieve the goals of the Alabama Career

Association (ACA). Chapters will plan and conduct events relative to the

program whereby aims and objectives are established and executed

accordingly (see Appendix F for the Four Goals of the ACA).

PURPOSE:

To encourage Chapters to compile a yearbook that will be documentation of

the current school year activities and efforts of the Chapter in the fulfillment

of the goals of the Alabama Career Association.

ELIGIBILITY/ENTRIES: This event is required. All Chapters must compete, but only one entry per

Chapter. All yearbooks will be submitted the day of the conference.

COMPETENCIES:

A.1, A.2, A.6, C.18, D.22, D.23, E.26, E.27, E.29, E.30, F.31, F.32, F.35,

F.36, F.37

OBSERVERS: No observers are allowed in the immediate area during the judging.

COMPETITION RULES:

1. Each Chapter must enter this event. Failure to enter will jeopardize

the local accreditation of the JAG program.

2. The Chapter yearbook must be designed, implemented, and presented

as the work of the Chapter’s members. This is to be the work of the

students and not the Specialist. However, the Specialist should review

and approve final product.

3. The yearbook must not be more than 200 surface pages (100 pages if

both sides are used). A penalty of five (5) points per surface page will

be assessed for each surface over 200. The surfaces must be standard

“8½ x 11”.

4. Each chapter must purchase and/or provide its own notebook. All

notebooks must be WHITE with clear protective plastic covers. The

JAG State Office will provide the notebook cover page to be inserted in

clear view cover.

5. The yearbook must be divided into six (6) sections. A divider page with

tab will be required for each section. Only the section title will appear

on the divider page. The tab must be labeled. Dividers will not be

counted as pages. Failure to comply will result in loss of five (5) points

per infraction.

6. Contents of the six (6) sections must be as follows:

i. Introduction to Chapter/Overview

A. Letter of Introduction

B. Installation and Initiation Ceremony

C. Pictures, Further Explanation

ii. Leadership Development

A. Activities Held to Achieve Goal

B. Public Relations Used

C. Items of Support

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iii. Career Preparation

A. Activities Held to Achieve Goal

B. Public Relations Used

C. Items of Support

iv. Social Awareness

A. Activities Held to Achieve Goal

B. Public Relations Used

C. Items of Support

v. Citizenship

A. Activities Held to Achieve Goal

B. Public Relations Used

C. Items of Support

vi. Outstanding Activity of the Year (only one Best Practice)

A. Activities Held to Achieve Goal

B. Public Relations Used

C. Items of support

Each of the sections should include all available items to explain the

activity (See Appendix F). Items of documentation for Public

Relations may include, but are not limited to: pictures with

captions, bulletin boards, exhibits, displays, assemblies,

websites, media interviews/clips, marquee messages, artifacts,

and printed materials such as letters, cards, certificates, e-

mails, minutes, newsletters, articles, brochures, flyers,

handouts, programs, invitations, etc.

7. Include detailed captions for pictures which provide information that is

not obvious. Without a caption, the picture is meaningless to the

judges.

8. Ensure that each picture is associated with an activity (students doing

something with a purpose), and it is a JAG activity.

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Rating Sheet

OUTSTANDING CHAPTER YEARBOOK

School: ____________________________________________________

Point Analysis: Excellent = 20-18 / 10-9 Fair = 12–7 / 5-3 Good = 17-13 / 8-6 Poor = 6–0 / 2-0

** NOTE: Public Relations and Items of Support may include, but are not limited to: pictures with captions, bulletin boards, exhibits, displays, assemblies, websites, media interviews/clips, marquee messages, artifacts, and printed materials such as letters, cards, minutes, certificates, e-mails, newsletters, articles, brochures, flyers,

handouts, programs, invitations, etc.

CATEGORY POINTS

POSSIBLE

POINTS

ACHIEVED

I. INTRODUCTION TO CHAPTER/OVERVIEW

a. Letter of Introduction 0-10

b. Installation & Initiation Ceremony 0-20

c. Pictures, Further Explanation 0-20

II. LEADERSHIP DEVELOPMENT

a. Activities to Achieve Goal 0-20

b. Public Relations Used 0-10

c. Items of Support 0-10

III. CAREER PREPARATION

a. Activities to Achieve Goals 0-20

b. Public Relations Used 0-10

c. Items of Support 0-10

IV. SOCIAL AWARENESS

a. Activities to Achieve Goal 0-20

b. Public Relations Used 0-10

c. Items of Support 0-10

V. CITIZENSHIP

a. Activities to Achieve Goal 0-20

b. Public Relations Used 0-10

c. Items of Support 0-10

VI. OUTSTANDING ACTIVITY OF THE YEAR

a. Activities to Achieve Goal 0-20

b. Public Relations Used 0-10

c. Items of Support 0-10

PENALITY POINTS DEDUCTED (over 200 pgs, no dividers w/tabs – see rules)

TOTAL POINTS 250

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OUTSTANDING CHAPTER EXHIBIT REQUIRED - STATE ONLY

DESCRIPTION: Chapter members will develop/construct an exhibit to promote the assigned

theme for the year and the Alabama Career Association effectively.

PURPOSE:

To encourage local Chapter members to demonstrate their creative, artistic

and educational abilities by developing an exhibit which promotes their local

Chapter of the Alabama Career Association and the designated State theme.

ELIGIBILITY/ENTRIES:

All Chapters are REQUIRED to enter an exhibit. All exhibits must adhere

to the assigned theme and the theme must be included on the exhibit in its

entirety. A Chapter member must present all exhibit entries to the State JAG

officials in charge of this event by 10 a.m. on the morning of the State

Conference. Late entries will be disqualified unless approved by State JAG

staff.

COMPETENCIES: C.18, D.22, D.23, E.26, E.29, E.30, F.34, F.35

OBSERVERS:

No observers are allowed in the immediate area during the judging. However,

all exhibits will be on display after judging takes place at the State

Conference.

COMPETITION RULES:

1. Each Chapter must enter this event. Failure to enter will jeopardize

the local accreditation of the JAG program.

2. The Chapter exhibit must be designed, implemented, and presented as

the work of the Chapter’s members. This is to be the work of the

students and not the JAG Specialist.

3. All exhibits must adhere to the assigned theme and that theme must

appear on the exhibit.

4. The exhibits must be created on a freestanding 36” x 48” project board.

The use of any other type of board, including the use of a wooden board,

will result in disqualification.

5. Letter pasting, pictures, original artwork/drawings, articles, etc. are

permissible and encouraged and must be the work of Chapter members.

6. The exhibit should be of educational value and promote the values and

purposes of the Alabama Career Association. The exhibit should attract

the attention of other high school students.

7. Electricity will not be available; battery operated items are permissible.

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Rating Sheet

CHAPTER EXHIBIT OF THE YEAR

School: ___________________________________________________

Point Analysis: Excellent = 20 – 18 Fair = 12 – 7

Good = 17 – 13 Poor = 6 – 0

CATEGORY POINTS

POSSIBLE POINTS ACHIEVED

I.

ORIGINALITY AND CREATIVITY

How creative and original is design and display of items?

0-20

II.

DEVELOPMENT OF THE THEME Does exhibit display and/or interpret

current theme while focusing on goals and activities of the local Career

Association?

0-20

III. DESIGN

Is exhibit attractive and appealing?

0-20

IV.

EDUCATIONAL VALUE

Does exhibit promote the values and purposes of JAG and the Alabama

Career Association? Does exhibit attract attention of other high school students?

0-20

V. QUALITY OF WORK Is exhibit neat, error free and show care with details?

0-20

VI.

SPECIFICATIONS Free standing standard project board

(36” x 48”) with pictures, text, and related items that are the work of

Chapter members.

0-20

TOTAL POINTS

120

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ESSAY REQUIRED - STATE ONLY

DESCRIPTION: The competitor will write and prepare a typewritten essay relating to the

current year’s theme.

PURPOSE:

This required event allows the student to prepare an essay using the

principles of written communications and to demonstrate the student’s ability

to organize thoughts. The principles of English grammar will be strengthened

for this event.

ELIGIBILITY/ENTRIES: Each Chapter must compete in this event. Only one entry is allowed per

Chapter.

COMPETENCIES: A.1, A.2, A.3, A.4, A.5, A.6, B.12, C.14, C.15, C.16, C.18, C.19, C.20, D.22,

D.23, E.29, E.30, F.32, F.37

COMPETITION RULES:

1. Each Chapter must enter this event. Each competitor will prepare an

essay from the theme for the current year.

2. The essay must be typed and the result of the student/competitor’s

efforts.

3. Facts and data may be secured from any available sources and must be

included in the essay as part of the bibliography. If outside references

are used, a bibliography is required.

4. Each essay will be at least two (2) typewritten pages and no more than

three (3) pages. Bibliography not included and must be listed on a

separate sheet.

5. Use one-inch margins all around (standard) with double-spaced 12-point

font. If format is not followed, five (5) points will be deducted for each

infraction.

6. Judging will be based on content of the essay with focus on introduction,

adhering to the assigned theme, body, sentence structure, and the

conclusion.

7. Essay must be submitted electronically to the State JAG Office two

weeks (14 days) prior to State CDC. Send essays to

[email protected] with CDC ESSAY as the SUBJECT line.

8. All essays must have a cover sheet with the name of the

contestant and the name of the school. The cover sheet will not

count as part of the 2-3 pages of content.

9. It is allowable (and recommended) that someone (JAG Specialist, English

teacher, etc.) edits the essay prior to submission. This is a part of the

learning process for the student. The adult should not, however, change

content.

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Rating Sheet

ESSAY

Competitor: _________________________________________________

School: _____________________________________________________

Point Analysis: Excellent = 10 – 9 Fair = 5 – 3

Good = 8 – 6 Poor = 2 – 0

CATEGORY

POINTS

POSSIBLE

POINTS

ACHIEVED

I.

INTRODUCTION

0-20

II. THEME

0-20

III.

BODY

0-20

IV. SENTENCE STRUCTURE

0-20

V. CONCLUSION

0-20

PENALTY POINTS DEDUCTED

TOTAL POINTS POSSIBLE

100

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CHAIRMAN’S RECOGNITION AWARD REQUIRED - STATE ONLY

DESCRIPTION:

For state-level recognition, each JAG Specialist will select a

student in his/her program who has benefited the most and has

shown significant growth through participation in JAG and the

Alabama Career Association.

PURPOSE: To provide recognition for students who have shown real growth

in personal and career development during the school year.

ELIGIBILITY/ENTRIES: Each Chapter Specialist MUST select one student to receive the

Chairman’s Recognition Award.

COMPETENCIES: A.1, E.30, F.31, F.32, F.33, F. 35, F.36, F.37

PARTICIPATION

RULES:

1. The JAG Specialist must complete the Chairman’s Award

Nomination form and submit to the JAG State Office prior

to the State Career Development Conference as per the

established deadline.

2. The person nominated should be that student in the

Specialist’s program who has benefited the most and has

shown the most significant growth through participation in

JAG and ACA during the current school year.

3. Information provided should include the barriers the

student faced upon entering the program and the progress

he/she has made in overcoming those barriers.

4. The primary thrust of the narrative should be to detail the

student’s growth and development as a result of

participation in the JAG/ACA program.

Example: Jesse is an eighteen-year old economically

disadvantaged school dropout. Because of family and

personal problems he earned only a half credit last year.

However, this year Jesse has made a real conscious effort to

improve his status. While he was absent 32 days last year,

this year he has only been absent nine days. Jesse is a “B”

average student now and is making plans to enter the Marines

upon graduation.

5. The narrative remains confidential to the State Program

Manager. The narratives are extremely valuable in eliciting

the value of JAG/ACA to the students we serve.

6. Students will be recognized during the annual State Career

Development Conference.

7. The Chairman’s Recognition Award does not count as a

competitive event.

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CHAIRMAN’S RECOGNITION AWARD STUDENT NOMINATION

Student Name:

Chapter:

JAG Specialist:

School Year:

Overall comments about

the student; describe his/her personal growth through JAG.

❖ Career

Association Participation

❖ Academic

Performance ❖ Career Goals

❖ Unique Contribution

❖ Improvement

(August enrollment to

present)

Nominee’s Specific

Barriers Upon Entering JAG:

1.

2.

3.

4.

5. 6.

7.

8.

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How Nominee Has Overcome Barriers

Listed Above:

Nominee’s Involvement in Local Career

Association Chapter:

Nominee’s Career Goals:

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POWERPOINT PRESENTATION OPTIONAL - STATE ONLY

DESCRIPTION:

Chapters will develop a power point presentation featuring the

activities that helped chapter members achieve the goals of the

Alabama Career Association.

PURPOSE:

To encourage chapter members to develop a power point

presentation which will show their efforts towards the fulfillment

of the goals and objectives of the Alabama Career Association.

ELIGIBILITY/ENTRIES:

All chapters are eligible to compete in this optional event at the

state level. Only one entry may be submitted per chapter.

Awards will be given to the top four competitors.

COMPETENCIES: A.1, A.2, A.6, C.18, D.22, D.23, E.26, E.27, E.29, E.30, E.31,

F.31, F.32, F.35, F.36, F.37

COMPETITION RULES:

1. The chapter must declare its intent to enter this event on the

State conference registration form. Chapters must submit

their presentations on a flash drive upon arrival at

State CDC.

2. The chapter PowerPoint presentation must be designed,

implemented, and presented as the work of the Chapter

members.

3. The PowerPoint presentation must cover the current school

year (i.e., August 1 to the entry deadline for the current

year’s state conference).

4. The PowerPoint presentation must not be more than 30

slides. Music, animation, graphics, etc. are

encouraged.

5. The current theme for the year must be utilized.

6. Contents of the PowerPoint presentation should include the

following:

a. Introduction to Chapter/Overview

b. Leadership Development

c. Career Preparation

d. Social Awareness

e. Citizenship

f. Summary

7. Items of documentation should explain activities.

8. Entries will be rated based on the criteria contained in the

judges’ rating sheets.

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Rating Sheet

POWERPOINT PRESENTATION

School: ______________________________________________________

Point Analysis: Excellent = 10 – 9 Good = 8 – 6 Fair = 5 – 3 Poor = 2 – 0

** NOTE: Public Relation items of support may include, but are not limited to: pictures with

captions, bulletin boards, exhibits, displays, assemblies, websites, media interviews/clips, marquee

messages, artifacts, and printed materials such as letters, cards, certificates, e-mails, newsletters,

articles, brochures, flyers, handouts, programs, invitations, etc.

CATEGORY POINTS

POSSIBLE

POINTS

ACHIEVED

I.

Introduction to Chapter/Overview ▪ Statement of Purpose

▪ Chapter Members

▪ Chapter Officers

▪ Evidence of Planning

0-10 0-10 0-10

0-10

II.

Leadership Development ▪ Goal(s) Statement and Meaning

▪ Activities to Achieve Goal(s)

▪ Public Relations Related to Goal(s)

▪ Evidence of Member Involvement

0-10

0-10 0-10 0-10

III.

Career Preparation ▪ Goal(s) Statement and Meaning

▪ Activities to Achieve Goal(s)

▪ Public Relations Related to Goal(s)

▪ Evidence of Member Involvement

0-10 0-10 0-10

0-10

IV.

Social Awareness ▪ Goal(s) Statement and Meaning

▪ Activities to Achieve Goal(s)

▪ Public Relations Related to Goal(s)

▪ Evidence of Member Involvement

0-10

0-10 0-10 0-10

V.

Citizenship ▪ Goal(s) Statement and Meaning

▪ Activities to Achieve Goal(s)

▪ Public Relations Related to Goal(s)

▪ Evidence of Member Involvement

0-10

0-10 0-10 0-10

VI. Summary

▪ Showing achievement of overall goals through

conducting activities in Sections II through V

0-10

VII.

Overall Evaluation ▪ Originality

▪ Neatness

▪ Cohesiveness

▪ Layout and Design

0-10 0-10

0-10 0-10

TOTAL POINTS 250

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APPENDICES

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APPENDIX A

ELIGIBLE CHAPTER NAMES, LOCATIONS, AND SPECIALISTS

The following Alabama Career Association (ACA) Chapters are eligible to compete in the events sponsored by the Alabama State Department of Education at the Annual Career

Development Conference.

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APPENDIX A

NORTH DISTRICT

CHAPTER SPECIALIST JAG SITE Attalla City Stacy Jones Etowah High School

Career Association

Blount County Nancy Caffee Blount County Career Tech Center

Career Association Angie Leimbach

Rosa Noles

Cherokee County Amanda Lee Cherokee County Career Tech Center

Career Association

Fairfield City Linda Steele Fairfield High Preparatory School

Career Association

Franklin County Tina King Phil Campbell High School

Career Association

Lauderdale County Mike Curtis Central High School

Career Association

Lauderdale County Bob Grisham Lauderdale County High School

Career Association

Lauderdale County Linda Quigley Wilson High School

Career Association

Madison County Lisa Miller Madison County Career Technical Center

Career Association

Marion County Mike King Phillips High School

Career Association

Marshall County Tessa Watkins Marshall Technical School

Career Association

Morgan County Brooke Hudson Morgan County Schools Technology Park

Career Association

Tuscaloosa City Kim Haverkampf STARS Academy/Success Prep

Career Association Winston County Keith Hood Winston Career Academy

Career Association

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APPENDIX A

SOUTH DISTRICT

CHAPTER SPECIALIST JAG SITE

Baldwin County Trista Beck Baldwin County High School

Career Association

Baldwin County Leslie Pope Foley High School

Career Association

Butler County Michelle Myrick Butler County Career Academy

Career Association Joe Arnold

Conecuh County Shakira Jervis Conecuh County Schools

Career Association Workforce Development Center

Covington County Tony Ingram Red Level High School

Career Association

Covington County Larry Moncrief Straughn High School

Career Association

Crenshaw County Scott Donaldson Highland Home High School

Career Association

Dallas County Patricia Mingo Keith High School

Career Association

Dallas County Barbara Barge Southside High School

Career Association

Escambia County Stephanie Buitron Escambia County High School

Career Association

Escambia County Teresa Lucas Escambia Career Readiness Center

Career Association

Hale County Monica Bates Hale County College & Career Academy

Career Association

Henry County Jennifer Wright Headland High School

Career Association

Monroe County Tanisha Rankins Monroe County Career Tech Center

Career Association

Montgomery County Tandrea Elmore MPACT (Montgomery Preparatory

Career Association Academy for Career Technologies)

Russell County Samantha Shoup Russell County High School

Career Association

Wilcox County Kelvin Lett Wilcox Central High School

Career Association

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APPENDIX B

District Locations

Northern District Marriott Shoals Hotel & Spa

Florence, Alabama Southern District Montgomery Marriott Prattville

Hotel & Conference Center at Capitol Hill Prattville, AL

Southern

District

• •

• •

• •

Northern

District •

• •

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APPENDIX C

THEME

District and State 2020 Competitions CAREER DEVELOPMENT CONFERENCES

The 2019-2020 theme will be used in the Public Speaking, State Program Cover, Chapter Yearbook, Chapter Exhibit, Essay and PowerPoint events.

TBA September 27, 2019

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APPENDIX D

DISTRICT CDC DUE DATES

All competition materials for District competition should be submitted

electronically to the State JAG Office -- [email protected] by February 14, 2020 by 4:30 p.m. Be sure to put the name of the event in the SUBJECT line.

North District Competition South District Competition

When: March 3, 2020 When: March 9, 2020

Where: Marriott Shoals Hotel & Spa Where: Montgomery Marriott Prattville

Florence, AL Hotel & Conference Center at Capitol Hill

Prattville, AL

COMPETITION EVENT COMPETITION MATERIALS

Employment Interview Send the name of one (1) contestant and his/her resume to the State JAG Office.

Public Speaking Send the name of one (1) contestant and his/her speech to the State JAG Office.

JAG Bowl Send the names of the JAG Bowl team

members to the State JAG Office. The team will consist of four (4) team members.

►Failure to meet the above deadline will result in the student(s) not being allowed to compete. This is the responsibility of the JAG Specialist.

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APPENDIX E

STATE CDC DUE DATES

STATE CAREER DEVELOPMENT CONFERENCE

COMPETITIVE EVENTS

Sheraton Hotel Birmingham, AL

April 7, 2020

COMPETITIVE EVENT COMPETITION MATERIALS DUE DATE

Chapter Yearbook Bring with you to State CDC

Chairman’s Recognition Submit electronically March 25, 2020

Award Chapter Exhibit Set up the Chapter Exhibit

upon arrival at State CDC

Employment Interview Send resume electronically March 25, 2020 to the State JAG Office

Essay Competition Submit essay and cover sheet March 25, 2020 electronically to the State JAG Office

Power Point Presentation At State CDC registration,

submit jump drive with PowerPoint presentation

State CDC Program Cover Send Program Cover January 31, 2020 electronically to the State JAG Office

►Failure to meet the above deadlines will result in the student(s) not being allowed to

compete. This is the responsibility of the JAG Specialist.

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APPENDIX F

FOUR GOALS of the ALABAMA CAREER ASSOCIATION

❖ LEADERSHIP DEVELOPMENT The Alabama Career Association provides activities for recognizing and developing

leadership abilities. This is achieved through conferences, election of officers, leadership training workshops and meetings with professional leaders.

❖ CAREER PREPARATION

Alabama Career Association members become prepared for their careers by being oriented to career possibilities. This is achieved through tours, travel, career

development conferences, workshops, career assemblies, job fairs, panel presentations,

guest speakers, career counseling and career information activities. The students also develop the motivation, attitude, and pre-employability skills needed in pursuing a

career, which is reinforced through a program of competitive events.

❖ CITIZENSHIP (Community Service + Civic Awareness) Alabama Career Association members recognize their obligations to the community by

working with the community or local, state and federal government awareness programs, visits to government offices, community development projects, and through

civic appearances in promoting the Alabama Career Association, as well as working closely with community organizations.

❖ SOCIAL AWARENESS The Alabama Career Association maintains a program of social activities to provide an

outlet for student enthusiasm, motivation, and membership interaction. Members gain knowledge of social graces, poise, and professional etiquette through recreational

activities, image-building projects, field trips, workshop presentations, and participation in school and community social and recreational programs.

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APPENDIX G

STUDENTS FOR SERVICE

INFORMATION SHEET

Complete One Per Project – Do Not Attach Extra Sheets

Student Delegates:

Total Hours in Project:

Total Students Participating:

Purpose/Goal of the Activity:

Public Relations/Methods Used:

Summary:

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APPENDIX H

ALABAMA CAREER ASSOCIATION JAG BOWL QUESTION BANK

QUESTION ANSWER

1. The short form of a word used in writing, for example, Dec. for December abbreviation

2. Things you can do well; natural or acquired skill or talents abilities

3. Being away from work often absenteeism

4. To close a chapter meeting or session adjourn 5. Being promoted to a better paying job advancement

6. The specialist who serves as the overseer and provides help

in conducting chapter career association activities advisor 7. Closely associated with another affiliation

8. A program that many companies have now adopted that looks

for qualified people who have been discriminated against in the past in order to hire, train, and promote affirmative action

9. A strong desire to succeed, to do well, or to get ahead in life ambition

10. A change made in a previous motion amendment

11. What does ADA stand for? American with Disabilities Act

12. The number of jobs that are available each year annual openings

13. Laws that prohibit a business from monopolizing a particular market Antitrust Laws

14. A person who applies or asks for something like a license or a job applicant

15. A form filled out when seeking a job or asking for something application

16. A set time to do something or meet someone appointment

17. An on-the-job training system – learning a skilled trade from an experienced worker and/or through classroom instruction apprenticeship

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APPENDIX H

QUESTION ANSWER 18. A type of test that might access an applicant’s general capabilities

for certain kinds of work aptitude test

19. A way of putting things together so that there is a line of workers, each with a specific job to complete an end-product assembly work

20. A useful or valuable thing or quality asset

21. Given information about a job – where working and with whom assigned 22. The way one acts, feels, or thinks about something attitude

23. Reducing the number of employees by not replacing those

who leave, retire, or die attrition 24. Education, training, and experience background

25. An itemized account, issued by the bank, of checks you have

written and deposits you have made into your checking account bank statement

26. Any activity on a bank account usually in the form of a deposit or withdrawal bank transaction

27. Those items contributed by one’s employer (i.e. health insurance, sick days, vacation, etc.) benefits

28. A proposal presented to a legislative body for possible enactment as a law bill

29. A legal paper or document listing the date, place, and parents’

names issued at the time of a person’s birth birth certificate 30. The town or city, state, and country where one is born birthplace

31. Manual workers, usually those employed in production,

maintenance, and related occupations, paid by the hour or according to the amount they produce blue-collar workers

32. What is the name of the policy-making board that oversees the National JAG Program? Board of Directors

33. Insured or guaranteed bonded

34. Money given to an employee in addition to salary bonus

35. A part of a business, such as a bank, that is located in a place separate from the main headquarters branch

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APPENDIX H

QUESTION ANSWER 36. Brief interruption in the workday, usually 5 to 15 minutes long,

during which workers rest, smoke, or take refreshments without loss of pay break-time

37. An estimated cost of living or a plan adjusting expenses to income budget

38. One who controls and uses the capital by which goods and services are produced under a free enterprise system capitalist

39. You begin every word in your address and all sentences with what? capital letters

40. A person’s work or job, such as police officer, nurse, etc. career

41. Help in finding out the kind of work you would like to do and one in which you would be good career counseling

42. The plan of action which outlines the specific steps a person

must take to reach a specific goal career path

43. A document which attest to ones qualifications or level of training certificate

44. When you are employed, what are the channels of employee supervision from bottom to top level called? chain of command

45. Jobs with the federal government, except the jobs of judges, lawmakers, and military personnel civil service jobs

46. An illness that last for a long-time chronic illness

47. Section of the newspaper one might look to find job openings classifieds/help wanted

48. In a workplace driven by technology, what is the number one requisite for the best job? college degree

49. A fee or percentage allowed to a salesperson or agent for services rendered – may be additions to a guaranteed salary rate or

else may constitute pay commission

50. A body of persons delegated to consider or act on some matter committee 51. The ability to talk and listen to others communicate

52. To travel regularly between one’s home in one community and

work in another community commute 53. A business or firm company

54. An officer responsible for financial planning comptroller

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APPENDIX H

QUESTION ANSWER

55. The process of reconciling competing views and interest in order to find the position most acceptable to the larger number compromise

56. Kept secret – not to be disclosed confidential

57. Any person that buys or uses goods or services to satisfy personal needs consumer

58. A formal agreement between two or more parties, usually written contract

59. Being found guilty of a crime and sentenced by a court conviction 60. Willing to work well with others cooperative

61. Raising or lowering wages or salaries in accordance with changes

in the cost-of-living cost-of-living adjustment 62. The employees with whom one works co-workers

63. Usually, a skilled occupation requiring a thorough knowledge of

the processes craft 64. Receiving money either directly or indirectly to buy goods and

services in present with the promise to pay for them in the future credit

65. The expression of beliefs or philosophy of being a member of the Career Association and what the membership mean creed

66. A judgment, usually unfavorable but can be favorable criticism

67. Facts, figures, information data

68. Payment, usually a lump sum, provided to a worker’s beneficiary in the event of the worker’s death death benefit

69. Money that is taken out of one’s total pay, i.e. FICA, income tax deductions

70. In what state and in what year did JAG first originate? Delaware, 1978 71. To have your job or title lowered; to get less pay; to be lowered

in rank or grade demoted

72. An insurance plan that pays for part or all the cost of an employee’s dental work dental plan

73. People who depend on someone else for their financial support dependents

74. What does DOT mean? Dictionary of Occupational Titles

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APPENDIX H

QUESTION ANSWER

75. Having a physical condition that prevents a person from doing

a certain thing or certain kinds of work disabled 76. Any injury or illness, temporary or permanent, which prevents

workers from carrying on their usual occupations disability

77. Dismissal of a worker from employment discharged

78. Unequal treatment of workers in hiring, employment, pay, or conditions of work because of race, national origin, creed, color, sex, age, or characteristics not related to ability or job

performance; the act of showing partiality or prejudice discrimination

79. A person who has lost a job and whose skills are obsolete displaced worker 80. To have a certain amount of money taken out of your pay,

usually as a punishment for coming to work late docked

81. What does PhD stand for? Doctorate degree 82. Premium rate for overtime work, work on Sundays or holidays,

or other work, amounting to twice the employee’s regular rate of pay for each hour worked double time

83. The way people are expected to dress on jobs dress code

84. The assigned activities of a specific job duties

85. To make money; to get paid for work done earn 86. A list of all schools which you have attended (includes addresses

and dates) educational history

87. Meeting certain requirements eligible 88. One who works for another for salary, wages, or other

consideration employee

89. A form filled out by the boss to give an opinion of work done by the employee employee rating sheet

90. General term for any individual, corporation, or other operating group which hires employee’s employer

91. A private service which finds jobs for people, usually for a fee employment agency

92. An employment agency run by the government – offers services such as career counseling and vocational testing, providing information

about job openings, and assisting people in finding jobs employment service

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APPENDIX H QUESTION ANSWER

93. To write one’s signature on the back of a check endorse

94. An individual who organizes a business undertaking entrepreneur

95. A position which requires little or no training entry-level position

96. An employer who hires the best person for the job without consideration of race, religion, sex or age equal opportunity employer

97. A federal law saying that workers cannot be paid less because of their sex – men and women must get paid equal pay if they

work on the same job equal pay for equal work 98. Principals of moral conduct that govern an individual or group ethics

99. When a supervisor provides a written critique of an employee’s

performance evaluation 100. The branch of the U.S. Government responsible for executing

the laws Executive

101. What do you receive from working that you cannot spend? experience 102. Activities that are not a part of the regular curriculum

(i.e. athletics, clubs, plays, etc.) extracurricular

103. A federal law that protects workers, covers the minimum wage, overtime pay, equal pay wage garnishment, and child labor Fair Labor Standard Act

104. When you receive your paycheck, you will see several areas of Federal Insurance withholdings. What does F.I.C.A. mean? Contribution Act or Social

Security Tax 105. A job obtained through an employment agency for which the

fee is paid by the employer fee-paid position 106. To fill out and sign a letter or form complaining about a rule

or law file a complaint

107. Told by the boss to leave the job fired 108. Company or business firm

109. Weekly work schedules in which workers, with approval of their

supervisors, plan work hours that allow them to combine job and family responsibilities flextime

110. A person who oversees a group of workers foreman

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APPENDIX H

QUESTION ANSWER

111. General plan of organization or arrangement format

112. Past; previous former

113. An economic system in which individuals are free to start and run their own businesses Free Enterprise System

114. Pay to a worker; usually for a limited period of time such as up

to three days for time lost because of the death and funeral of a member of worker’s immediate family funeral leave pay

115. A legal attachment to an employee’s wages to pay a debt owed by the worker to someone other than the employee; to take

money directly from wages before paid to worker garnishment 116. A certificate given to someone who did not graduate from high

school but who has passed an exam which entitles him/her to receive an equivalent to a high school diploma GED

117. A job resume is helpful in providing information on your previous work history. What else can it help with? getting an interview

118. A marketplace spread throughout the world that entwines the

economics of all countries global economy 119. Many employers divide the twenty-four-hour workday into three

shifts – 7 a.m. – 3 p.m.; 3 p.m. – 11 p.m.; and 11 p.m. – 7 a.m. graveyard shift

120. Any complaint or expressed dissatisfaction by employees in connection with their jobs, pay, or other aspects of work grievance

121. The way the contract dictates that complaints against the boss must be settled grievance procedure

122. Total dollar value of all final goods and services produced by a nation during a given period of time Gross National Product (GNP)

123. The total amount of pay before deductions are taken out gross pay

124. A danger hazard

125. The state of your health at the present time health status

126. Jobs that involve creating computer hardware, software, and networks and other jobs involving new technology high-tech jobs

127. A certain amount of time during which an employer stops hiring people hiring freeze

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APPENDIX H

QUESTION ANSWER

128. Which Career Association officer serves as the chairperson for the

chapter scrapbook committee? Historian 129. Plan that provides workers, and in many cases their dependent

as well, with hospital room and board or cash allowances toward the cost of such care hospitalization benefits

130. Usually, the rate of pay, expressed in dollars and cents per hour,

for workers paid on a time basis hourly rate 131. The manner in which one relates to others human relations

132. Against the law – not allowed by law illegal

133. A foreigner who enters another country without authorization illegal alien

134. A person who comes to a new country to live permanently immigrant

135. Used to address a letter to someone who is staying or living with someone else in care of (c/o)

136. Arranged by dates, from earliest date to present in chronological order

137. The tax that is placed on income or wages income tax

138. What is the name of the ceremony in which new member and Initiation and Installation officers are inducted into the Alabama Career Association? Ceremony

139. Pay to a union required of workers when they join initiation fee

140. Providing an employee with certain lucrative rewards in order to reach certain performance standards and goals incentive pay

141. The spirit needed to begin action initiative

142. Careful check – an examination inspection

143. The charge for borrowed money that is generally a percentage of the amount borrowed interest

144. A company that has offices and does business in more than one company International company

145. Face-to-face meeting = meeting arranged for a discussion of

some matter interview 146. A person whose job is to talk to people and find out about them interviewer

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APPENDIX H

QUESTION ANSWER

147. All the items of merchandise that are in a store and for sale inventory

148. To commit money in order to earn a financial return or profit investment

149. The Career Association competitive event which requires a team of four members JAG Bowl

150. A written statement listing the elements of a particular job or

occupation – statement may include the purpose of the job, duties, equipment used, qualifications, training requirements, physical and mental demands, and working conditions job description

151. Jobs for Alabama’s Graduates (JAG) is affiliated with what national

program? Jobs for America’s Graduates 152. Listing of available jobs, usually on a bulletin board, so employees

may bid for promotions or transfers job posting

153. A rating of how well an employee functions on the job job performance 154. The job wanted and/or preferred job preference

155. The education, training, skills, or experiences needed to get a

specific job job requirements 156. Little chance of losing a job or being laid off job security

157. When you go to the workplace of a person employed in you interest

area and observe all the work done by that person job shadowing 158. The adult person who works for JAG student’s job specialist

159. The name of a job or a position job title

160. The branch of government that interprets the law Judicial

161. Pay or allowances paid by some employers to workers who serve on jury duty during working hour’s jury duty pay

162. Involuntary separation from employment for a temporary or

indefinite period through no fault of the worker layoff 163. Information about a job opening lead

164. Excused time away from work – may be used for sickness,

Vacations, and personal or other reasons; may be paid or unpaid leave

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APPENDIX H

QUESTION ANSWER

165. A certain period of time during which permission is granted by the

granted by the boss for an employee to be absent from the job leave of absence 166. Written or printed clearly; easy to read legible

167. The branch of government that makes the laws Legislative

168. A letter sent to establish contact with an employer that will lead to

a job interview letter of application 169. A letter which tells about the applicant, describing qualities,

performances, etc. Written by someone other than applicant letter of reference

170. A type of letter that should be written to the employer when planning to leave a job letter of resignation

171. Something that is a drawback or a disadvantage liability

172. A legal paper issued by the government giving permission to do something license

173. Things that you hope to achieve years from now long-term goals

174. The surname a woman uses from birth; may be changed upon marriage maiden name

175. A person who is receiving on-the-job training as a manager management trainee

176. A company that makes products manufacturer 177. A person’s legal situation in terms of marriage; person may be

single, married, separated, divorced, or widowed marital status

178. A type of test that requires you to pair one set of facts with other set of facts matching test

179. Health and insurance plan benefits payable to women workers absent because of pregnancy and childbirth maternity benefits

180. The ability to work with machines and/or tools mechanical ability

181. An individual who provides guidance and support on a professional or nonprofessional level mentor

182. An increase in a worker’s pay rate, usually given on the basis

of such criteria as efficiency and performance merit increase

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APPENDIX H

QUESTION ANSWER

183. System of advancing at work based on job performance and the

worker’s qualifications for the next level merit promotion system 184. Having to do with a large city metropolitan

185. The least amount of money for which an individual is willing

to work minimum acceptable salary

186. The least amount of money regulated by law that workers can get paid minimum wage per hour

187. Written records of a chapter meeting minutes

188. A crime less serious than a felony misdemeanor 189. A unit or component module

190. Simultaneously holding more than one paid job; for example,

a worker may hold a full-time job with one employer and a part time job with another moonlighting

191. A business that has no competitions monopoly

192. A formal proposal used to get a matter before the member at a chapter meeting motion

193. A type of question that offers four or five possible answers multiple choice question

194. Investment company that pools money of many individuals to buy stocks or bonds or other investments mutual fund

195. The youth organization which all JAG students are affiliated National Career Association

196. The kind or type of business for which you work name of business 197. Legal process by which a person born a citizen of one country

becomes a citizen of another country naturalization

198. Give one word that describes how to look when going on an interview? neat

199. To talk something over until it is settled negotiate

200. Pay you receive from your employer after all deductions have been made net pay

201. In a chapter meeting, the matters which have not been formally discussed before but are brought up for the first-time new business

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APPENDIX H

QUESTION ANSWER

202. In a meeting, what is the formal presentation of the name of a

candidate for an office to be filled? nomination 203. Particular item on the form or application that does not apply to

one’s situation not applicable (n/a)

204. The part of the fraction written above the line that signifies the number of parts of the denominator taken numerator

205. That which stands in the way; a hindrance obstacle

206. The kind of work done; one’s job occupation

207. Accidents or injuries where a worker gets hurt on the job occupation accidents 208. A government agency that sets and endorses safety and Occupational Safety & Health

standards at workplaces Administration (OSHA)

209. What type of work is clerical work? office work 210. Training that one gets while working and being paid on-the-job training

211. Unfilled jobs; vacancies openings

212. A diagram showing the employees of a company or a specific division; or department chart showing who reports to whom organizational chart

213. Work performed in excess of the basic workday or workweek,

as defined by law, the collective bargaining agreement, or company policy overtime

214. Payment at premium rates-time and one-half or double-time, for example – for work defined as overtime overtime pay

215. Days of special religious, cultural, social or patriotic significance on which work or business ordinarily ceases – employees receive

full pay without working paid holidays

216. Days when a person is sick an doesn’t work but still receives a salary paid sick days

217. Excused leaves of absence, with full pay, granted to workers annually for purposes of rest and recreation paid vacations

218. A person whose job is to assist professionals in their work, such

as a teacher’s aide, dental/medical assistant, or x-ray technician paraprofessional

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APPENDIX H

QUESTION ANSWER

219. The rules and precedents which govern the proceedings of a

deliberative body Parliamentary Procedure 220. A business that two or more individuals own and operate for

their own profit partnership

221. The part of a paycheck that shows employer and gross and net salary; the part kept for employees’ records pay stub

222. Amount withheld from employees’ earnings by the employer for social security, federal and state income taxes, and other

governmental requirements; also amounts withheld for union dues, group insurance, premiums, and other programs for which

employee’s authorize payments payroll deductions 223. Frequency with which workers’ wages are calculated and paid,

usually weekly, bi-weekly, or semi-monthly payroll period

224. Money taken directly from earnings before payment is made to employee for deposit into a savings account by the employer payroll savings plan

225. The amount of money a person would receive upon retirement from a job pension

226. Any plan whose primary purpose is to provide regular payments for life to employees upon retirement pension plan

227. The place where an individual lives most of the time;

permanent home permanent address 228. An inventory of one’s personal qualities personal assessment

229. Excused leave for reasons important to the individual worker

but not provided through vacation or sick leave personal leave 230. The persons employed in a business/institution/industry personnel

231. The section of a company in which people are hired; the office

which handles people-related situation personnel office

232. Form found in pay envelope usually meaning worker is being laid off pink slip

233. A job title position

234. The job wanted position desired

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APPENDIX H

QUESTION ANSWER

235. Many employers place a high value on neatness, cleanliness, and proper clothing, but they also view one other area of importance.

What is this? positive attitude

236. The ability to learn a new job or do well in the future potential 237. Compensation at greater than regular rates, as overtime pay or

shift differentials premium pay

238. Which career association officer appoints members to serve on committees? President

239. Who is the head of the Executive Branch of the U.S. Government President of the United States

240. The main things done on a job – most important duties performed principal task

241. Usually a specified period of time, such as 30, 60, or 90 days, during which a newly hired employee is on trial prior to establishing seniority or becoming a regular employee probationary period

242. The number resulting from the multiplication of two or

more numbers product 243. The money made after costs (expenses) are subtracted profit

244. Any procedure under which an employer pays employees a share

of the profits of the business in addition to their regular pay profit-sharing plan

245. A plan of action or objectives of all Career Association chapters to be accomplished over a specified period of time Program of Work

246. To forbid; not to allow prohibit

247. Advancement; getting a job that is better and that usually pays more promotion

248. Punctual; taking place at the appointed time prompt

249. When seeking employment, what are the two sectors c called? public and private

250. On time punctual 251. The skills, education, and experience that suits a person to a

certain job qualifications

252. Competent; suited; having met the requirements for a specific a job or task qualified

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APPENDIX H

QUESTION ANSWER

253. The number of members needed to conduct business at an

official meeting quorum 254. The number resulting from the division of one number from

another quotient

255. An official position or grade in the military rank

256. The amount of money a person is paid per hour, per month, or per year rate of pay

257. A person whose job is to answer the telephone and greet people when they enter an office receptionist

258. The person(s) to whom one seeking employment may refer an employer wanting recommendations references

259. Applicant will give names and address of references when

requested references upon request

260. Being sent to an employer for an interview for a job referral

261. Part of a checkbook where bank transactions are recorded register

262. Hours worked that do not total more than 40 hours (usually) in a week regular hours

263. Happens at a set time regularly

264. A rule regulation

265. Individual given back a job reinstated

266. Dependable; when someone is considered to be dependable reliable 267. To move to another geographical location relocate

268. Which Career Association officer prepares articles for publication

in school and local newspapers? Reporter

269. When an employee does something wrong at work, he/she may receive a verbal or written one of these reprimand

270. The place where the employee lives; length of time there residence

271. A person who has lived in a place for a certain length of time resident 272. Things worker has to do responsibilities

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APPENDIX H

QUESTION ANSWER

273. Able to seek and acquire information and assistance from

various resources resourceful 274. A short-written record of information about applicant; contains

personal data about education and work experience resume

275. The sale of goods in small quantities which are sold directly to the consumer retail

276. Withdrawal from working life or from a particular employment, with an income, because of age, disability, achievement of a

specified number of years of service, or other reasons retirement

277. State legislation which prohibits any requirement that a worker joins a union in order to keep a job right-to-work law

278. A fixed payment for services; generally for official or professional services salary

279. The rate of pay, from lowest to highest amount, that a person can earn for a particular job salary range

280. An account in a bank on which interest is paid and from which

withdrawals can be made savings account 281. An arrangement under which payroll deductions are made, with

the worker’s consent, for investment or savings to which the the employer might also contribute savings plan

282. To choose, from a group, certain people for training or for a job screen

283. Which Career Association officer will be responsible for recording the minutes and roll call of meetings? Secretary

284. A proper regard for oneself as a human being self-respect

285. Term used to designate an employee’s status relative to other employees and used in determining order of promotions, layoffs,

vacations, etc. seniority

286. Money paid by an employer to displaced employees, generally upon permanent termination of employment with no chance of recall severance pay

287. User fee charged by a bank each month service charge

288. A group of jobs that are done by people who serve the public, such as barbers, police officers, etc. service occupations

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APPENDIX H

QUESTION ANSWER

289. Working for oneself – owning a business self-employed

290. The daily working schedule of a plant or its employees shift

291. Additional compensation paid to workers employed other than at regular daytime hours shift differential

292. Period of time during which a worker may be absent without loss

of job or seniority if unable to work because of illness or accident sick leave 293. An employee trained in a specific profession, such as in the

building trades, technical jobs or in managerial and administrative work skilled worker

294. Those abilities which can be used in performing a specific task skills

295. A federal law establishing a national social insurance program and providing for retirement income and survivors’ and disability

payments to eligible workers or their families; and needy; and unemployment insurance Social Security Act

296. The 9-digit number that employers need to keep a correct records of your earnings to determine your future benefits social security number

297. Business owned by one person sole proprietorship

298. Special abilities, such as typing, speaking a foreign language, etc., that are useful in a certain job or in obtaining a job special skills

299. Husband or wife spouse

300. The annual state meeting of all career association members State Career Development where the program of competitive events takes place Conference

301. The situation in your life at the moment; the legal condition of

a person or thing status 302. A fixed or regular payment, such as salary for services rendered,

or an allowance stipend

303. A plan allowing employees or officers of a company the privilege of purchasing company stock at a certain price at a time of their own choosing stock option plan

304. A plan enabling employee to purchase stock in a company, with

or without employer contributions, generally under more favorable terms than are available in the open market stock purchase plan

305. Time worked at the regular pay rate, as distinguished from overtime straight time

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APPENDIX H

QUESTION ANSWER

306. Temporary stoppage of work by a group of employees to express

a grievance, enforce a demand for changes in the conditions of employment, obtain recognition, or resolve a dispute with management strike

307. A plan whereby employees’ ideas that may increase efficiency or

improve operations or safety are channeled to the attention of management; usually combined with a system of rewards for

usable ideas suggestion system 308. The boss; person in charge supervisor

309. Knowledge of what is fit, proper, right and considerate tact

310. Declaration of taxable income and the exemptions and deductions claimed; filed with the Internal Revenue Service tax return

311. A job that will last for only a relative short period of time temporary employment

312. The act of ending termination

313. Premium pay consisting of one and one-half times the employee’s regular rate time and one-half

314. A school that teaches a craft or skill and prepares people to work in a trade community college

315. A program of courses that teach new skills that will be used on

the job training program 316. Someone who is trained while working on the job trainee

317. Feature or quality of character a distinguishing trait

318. Which Career Association officer is responsible for keeping up-to-date financial records? Treasurer

319. Plan providing for payment by an employer of part or all of the tuition payment

costs of job-related training costs undertaken by employees tuition payment plan

320. A word that describes the loss of employees who quit their jobs turnover 321. Notice to employer of worker’s intent to quit at a given time in

the future two weeks’ notice

322. Upon completing the necessary requirements for graduation at a college or university in four years, you will be rewarded what type of degree? undergraduate degree

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APPENDIX H

QUESTION ANSWER

323. A joint federal-state program under which state-administered

funds provide payments to eligible unemployed persons for specified periods of time unemployment insurance

324. What are motions that have not yet been decided and have been left over from preceding meetings? unfinished business

325. An employee who is without training, such as a janitor, physical

laborer, clerk, or household worker unskilled worker 326. Empty; unfilled vacant

327. Principals or beliefs that cause a person to act in certain ways values

328. One who has a long record of service in a given activity or capacity; one who has been a member of the armed forces veteran

329. A chief executive’s power to reject a bill passed by a legislature veto

330. Which Career Association officer presides over chapter meetings in the absence of the president? Vice-President

331. An official paper or stamp in a person’s possession which allows

that individual to enter and travel in another country VISA

332. Work for which one is not paid volunteer

333. Form which shows the total pay the person earned during the

calendar year and how much was taken out for taxes; filed with one’s yearly income tax return W-2 form

334. A form filled in by an employee showing how many people he/she claims as exemptions W-4 form

335. Monetary compensation for a given unit of time -- $5 an hour, for example, or $40 a day – a pay per unit of output wage rate

336. Payment for services rendered; usually a fixed amount paid by

the hour or day or week wages

337. Term used to describe office, clerical, administrative, sales, professional, and technical employees, as distinguished from production and maintenance workers who are usually called

blue-collar workers white-collar workers

338. Selling of goods in large quantities and at lower prices wholesale 339. Having lost a spouse through death widowed

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APPENDIX H

QUESTION ANSWER

340. Income tax money that is paid, deducted from the gross pay by the employer, and paid to the federal government withholding tax

341. Periods of time when worker does not have a job; on resume

shown by a list of the dates work gaps

342. A payment made by the employer to a fund which is maintained

for employees injured on the job worker’s compensation

343. What must a person under eighteen years old obtain before he/she can work on a non-farm related job? work permit

344. Name the three branches of the U.S. Government Executive, Legislative, Judicial

345. What are the names of the two U.S. Senators who represent Richard Shelby and Alabama? Doug Jones

346. Name one (1) type of graduate degree MBA, MPA, MA, MS, etc.

347. Where would you find the following: name, address, phone number, job objective, education, work experience skills,

interest and references? on a resume

348. What do you usually put in the upper left corner of an envelope? your return address

349. Organizing, supervising, administering, calculating, recording,

cutting, stocking, distributing, and arranging are action words that can be used where? on your resume

350. Interest falls into three categories. What are they? data, people, and things

351. When you see the word “felony” on a job application, what does it mean? a serious crime

352. When reading the want ads, abbreviations are often used. What do FT and PT mean? full time and part time

353. How does one learn to do things well? through training and experience

354. Name the two types of resumes functional and chronological

355. In 1964, this was created to prohibit employers from discriminating in employment in the following areas: race, color, religion, or

national origin. What was it called? The Civil Rights Act of 1964

356. State the colors of the Alabama Career Association red, white, and blue

357. What is the name of the State JAG Director? Mandy Nichols

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APPENDIX H

QUESTION ANSWER

358. What is the location of the State JAG Office? Montgomery, Alabama

359. In what city and state is the National JAG headquarters located? Alexandria, Virginia

360. What is the length of follow-up in the JAG program? twelve months

361. State the four goals of the Alabama Career Association Leadership Development;

Career Preparation; Community Service;

Social Awareness

362. What is the name generally given to the first ten amendments of

the United States Constitution? The Bill of Rights 363. In an official meeting, what does it mean when a motion is tabled? it is postponed

364. What do the letters GNAP refer to in an interview? Greeting, Name, Affiliation

and Purpose 365. What are the two governing bodies that make up the Legislative Senate and

Branch of the U.S. Government? House of Representatives

366. What are the two major political parties in the United States? Democrat and Republican 367. How many hours would one have to work to be considered a

full-time employee 35 - 40 hours per week

368. What is considered part-time employment? working less than 35 hours per week

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APPENDIX I

EMPLOYMENT INTERVIEW SIMULATED POSITION OPENING

MORTGAGE SERVICING CALL CENTER REPRESENTATIVE Position is Monday through Friday 8:00 a.m. to 5:00 p.m.

SUMMARY: Under the supervision and guidance of the Mortgage Servicing Call Center Supervisor, the Mortgage Servicing Call Center Representative answers a large volume of customer service calls and assist customers with

various other requests and/or needs. The incumbent serves as a primary telephone representative and shall remain pleasant and professional at all times, while providing all necessary support services. The Mortgage Servicing Call Center Representative will remain knowledgeable and informed of mortgage products and services

in order to meet the individual needs of the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following, other duties may be assigned.

• Answer internal and external calls and work calls from the message center and respond to customer requests within established timelines in order to maintain service level expectations with regards to:

abandonment rate and the calls average-speed-to-answer rate.

• Verify caller identity through the authentication procedures set forth by federal and/or state regulations.

Provide information and knowledgeable assistance regarding mortgage loans by retrieving customer loan

information quickly and efficiently.

• Follow escalation procedures to address customer concerns to identify and report possible threats made

towards the company and/or other associates.

• Accurately track and document all communications with customers to provide a detailed history of contact. Documentation should include all pertinent information from conversation (s) as set forth by the

department policies and procedures.

• Research items and follow-up with customers in a timely manner. Work with bank associates, prior

mortgage companies or other mortgage associates to obtain the necessary information. When

applicable, provide written responses to customer inquiries for general documents, research requests, copies of file documents, etc.

• Build customer relationships by actively listening and resolving complaints quickly, efficiently and accurately. Explain policies and procedures courteously and patiently.

• Remain cognizant of opportunities to further strengthen the customer relationship by identifying a potential need and referring the customer to the appropriate division within the company.

• Participate in outbound call campaigns to include: welcome calls, product service awareness, and various

other company contact efforts.

• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or

regulations and report any suspicious customer and/or account activity.

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TEAM ACCOUNTABILITIES:

• Support and uphold the company’s Mission Statement. • Uphold the company’s Code of Ethics and ensure that confidential information is safeguarded. • Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and

efficient operation and service. • Formulate and communicate new ideas and suggestions that will improve profitability and efficiency

for the company’s overall operation. • Promote professionalism at all times.

POSITION REQUIREMENTS/QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform duties as assigned satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable

accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• High school diploma or general education degree (GED) required.

• Six months of customer service experience preferred.

• Mortgage servicing experience preferred.

OTHER SKILLS AND ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance.

• Must be able to work cooperatively with other co-workers regardless of personality, presence or

communication style.

• Must be able to provide cordial customer service regardless of customer personality, presence or communication style.

• Must be able to perform several tasks at once.

• Must be able to work in a stressful atmosphere.

• Must be able to rotate job tasks.

• Must be able to occasionally work overtime.

• Must be able to greet others cordially.

• Must be able to coordinate multiple and changing priorities.

• Must be able to verbally communicate with all other associates.

• Must be able to operate telephone, scanner, copier and FAX machines.

• Must be able to move from department, division, or bank to department, division or bank to attend meetings.

• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation.

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PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

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APPENDIX J

SAMPLE EMPLOYMENT INTERVIEW QUESTIONS

Employer will choose from the following questions:

1. What experience do you have that will be of value in this kind of work?

2. Why do you want to work for our company?

3. What is your educational background? What has been your course of study in school?

4. What does it mean to you to be a member of a team?

5. What motivates you? How does that motivation fit into the position for which you are interviewing?

6. What do you consider your outstanding job-related personal characteristics?

7. Why should we hire you over someone else?

8. What skills do you have that relate to the position for which you have applied?

9. Do you have any questions?

10. Tell me about yourself. Describe yourself.

11. Why are you interested in this position?

12. How well do you get along with others, students, co-workers?

13. What are your strengths? Weaknesses?

14. What do you see yourself doing five years from now?

15. What has been your most satisfying accomplishment?

Note: The employer may have additional questions not listed above that apply during

interview situations. Also, the employer may include any logical follow-up question(s)

to any response by the student/competitor.

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APPENDIX K

JOBS FOR ALABAMA’S GRADUATES

MEDIA RELEASE

I hereby give JOBS FOR ALABAMA’S GRADUATES/AMERICA’S GRADUATES the right and permission

to publish/use photographs and video and/or audio tapes of my student,

(print STUDENT’S full name) _____________________________________, who is registered at

__________________________________________ (Name of School) and a member of the JAG Career Association.

I understand that such reproductions could be used to publicize/promote the school

system and/or school and/or JAG through various media productions (such as websites, brochures, reports, yearbooks, etc.) or through the commercial media (television, radio,

print, etc.).

I waive any right to inspect and/or approve the finished product and do release JOBS FOR

ALABAMA’S GRADUATES/AMERICA’S GRADUATES and

_______________________________________________ (Name of School) from any liability by virtue of distortion by processing. I further agree that these items may be used for

publication, broadcast or reproduction without limitation or reservation or any fee.

________________________________ ____________________________ PRINTED Name of Parent/Guardian Date

_________________________________ ____________________________ SIGNATURE of Parent/Guardian Home/Cell Phone