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Tending YourOwn Inner

Work Life


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Factors Relating to Innerwork life

Events in workday

PerformanceApply to all

Managers

Subordinates


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Case Study:Anne Mulcahy- Xerox CEOStarted career at Xerox as a sales

representative (1976)

Became CEO of Xerox in 2000

Xerox was losing profitability and marketshare

External advisors recommended filingbankruptcy


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Anne Mulcahys Reactionto the SituationMulcahy considered the devastating

effect that bankruptcy filing would have

on the employees

Sustained passion & drive could bringthe Co. back to performance

One of the most successful turnaroundCEOs in history


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Practices followed byMulcahy

At the end of the day,

reviewed work doneShe was content if shecould focus on what she

had been able to achieve

This helped her to face the

next day with vigor


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Management responsibility has a majorimpact on perceptions, emotions &motivation

Managers are superiors as well assubordinates

Team leaders in that position

v Meet the demands of higher levelmanagement

v Meet the teams need for information, helpand resourses


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Case Study

Michael supply chain manager forKarpenter Corporations Domain Team

Contract manufacturer fumbled an order

Threatened delay in key customersurgent order of Spray Jet Mops

Effect on no.2 Customers

Situation Repeats

Upper management came down hard on

Michael


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Inner work life dynamics of team leadermirrored those of the individuals who

worked for them

Progress triggers inner work lifeexperience


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Lesson Learnt

To boost your own inner work life as amanager, be sure to provide your people

with the catalysts & nourishers they needto make progress every day, and bufferthem from inhibitors and toxins as much aspossible


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Importance of administrativeroles of Lower & Midlevelmanagers


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Conclusion

Whether or not you are a manager, aregular review of your days events can

help you sustain good inner work life foryourself and your colleagues.


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DailyReview

Aprajita Mehta


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Self knowledge by DailyReview

Continuous trackabout accomplishments,failures, and contribution to the project

Increased mindfulness of their own goals,How they might achieve their goals at work

More aware of what was really going on atwork


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Self knowledge cont

Insight on how they affected their team-mates

Ideas about interpersonal difficulties

Information about their own style and

strengths

How to improve their interpersonal

interactions at work


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Guidelines to

writingyour own

review


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Enjoy the senseaccomplishment

from progress youand your team

made

Recall andprogress you andyour group made

Setbacks.!!

G


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Gu enes

Include

Contribute positively

to colleaguesprogress

Shape the questions

in a useful format.Numerical rating

Review trends Root-cause

Action plan


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Questions to answer eachday..What events stand out in my mind from the

workday??

Whatprogress did I make today??

What nourishes and catalysts supported meand my work today??

What one thing can I do to makeprogresstomorrow??

What setbacks did I have, What can I learnfrom them??

What inhibitors and toxins impacted me, howcan I avoid them tomorrow??

Did I affect my colleaguesinner work life


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Becoming a leader we

need


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Why peoplebecomeleader-Suman Rathi


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Understandi

ng people-a heart thatlistensAnkit BatraKritika GoelKumodini Mahajan


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Developing

PersonalityIntelligence


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Personality

Intelligence

Builds more onEmotional

Intelligence

Strategic

Intelligence

Builds more onsystems thinking &

PracticalIntelligence

These need to bedeveloped !!


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develop the heart

The heart is a muscle without exercise,it wont get strong !!

Overly protected = easily hurt !


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Bureaucratic socialcharacter

Brought up in a more or less close knitnuclear family

Strong emotional ties

Build a shell around their hearts

This self protectiveness leaves theunexercised heart flabby & causesmanagers to obsess over decisions whenthey need to be decisive


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Interactives

Tend to be more detached

Become emotionally independentat an early age

Use their gut rather than theirhearts

Quick judgements.. Leads tounresolved doubts


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Dangerous leaders

Dont just protect a tender heart, butHARDEN their hearts

Not moved by others feelings


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Developing the heart ???

Means exercising it

Being willing toexperience strongand painful feelings

No muscle getsstrengthenedwithout painful

exercise


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Disciplines to develop theheart

Clearing the mind

Deep listening

Listening & responding to others


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Clearing the Mind

See the things AS THEY AREnot as you THINK they are

We cant see people as they arewhen our own minds areclouded by emotions like lust,anger or jealousy.

We naturally repress thoughts& impulses that make us feelcrazy or could get us intotrouble


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DevelopingStrategicIntelligence


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