complainers into champions
DESCRIPTION
Social media is easy when everyone is saying nice things about you, but how do you respond to someone calling your company a F$%KING SC%M on Twitter? See real world examples from companies like Hertz, Bose, and @OtherInbox and learn how to get your biggest complainers to apologize, thank you, and tell their friends how great you are. You can view a video of this presentation at http://www.youtube.com/watch?v=iclb18ohDeoTRANSCRIPT
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turn your biggest COMPLAINERS into your biggest
CHAMPIONS
Joshua Baerhttp://twitter.com/joshuabaerhttp://www.linkedin.com/in/joshuabaer
Sunday, December 27, 2009
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how do you get feedback from your
customers?
Sunday, December 27, 2009
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why would you post your problems in
public?✓ less repetitive
✓ search engine juice
✓ let customers answer for you
✓ let customers defend you
✓ attract new customers
Sunday, December 27, 2009
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“Fear is the path to the dark side.
– Yoda, Star Wars
Fear leads to anger. Anger leads to hate. Hate leads to suffering.”
Sunday, December 27, 2009
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Sunday, December 27, 2009
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Sunday, December 27, 2009
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Sunday, December 27, 2009
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Sunday, December 27, 2009
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Sunday, December 27, 2009
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Sunday, December 27, 2009
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Sunday, December 27, 2009
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Sunday, December 27, 2009
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Sunday, December 27, 2009
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Sunday, December 27, 2009
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Sunday, December 27, 2009
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Sunday, December 27, 2009
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Sunday, December 27, 2009
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"80 percent of success is just showing up"
— Woody Allen
Sunday, December 27, 2009
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turn your biggest COMPLAINERS into your biggest
CHAMPIONS
Joshua Baerhttp://twitter.com/joshuabaerhttp://www.linkedin.com/in/joshuabaer
Sunday, December 27, 2009