COMPLAINTS, GRIEVANCES

AND THE

GRIEVANCE PROCEDURE

Prepared By:

Julie May A. Maribojo

COMPLAINTS/

GRIEVANCESpoor performance

protest or outcry dissatisfaction

misunderstanding

grumble murmur

unhappy

COMPLAINT

---an employee’s expressed (written or spoken)

feelings of dissatisfaction with some aspects of

his working conditions, relationships or status

which are outside one’s control

GRIEVANCE

---an official statement of a complaint over

something believed to be wrong or unfair

about an organizational policy, procedure or

managerial practices or discomfort, whether it

is valid or not

---any dissatisfaction, complaint, irritation or

misunderstanding of an employee arising from

his job, or his relationship with his employer, any

violation of the CBA (Collective Bargaining

Agreement) or of the Labor Code that he

thinks or feels he is wronged or treated unfairly

CAUSES OF GRIEVANCES:

---Perceived unfair treatment of the employee by the supervisor or ineffective or inadequate supervisor/supervision

--- when supervisors behave dictatorially, refuse to listen to employees’ complaints, unfair or inconsistent in disciplinary actions, give inadequate or unclear instructions, or actions, or when they fail to keep employee informed

---Violation by management of the labor of agreement or violation of the law

---Grievances inspired by the Union leaders

WHO CAN FILE A GRIEVANCE?

Employee

Union

Employer

GRIEVANCE PROCEDURE

---the method of determining and finding the

best way to remedy the specific cause or

causes of the complaint or grievance

---Step by step process an employee must

follow to get his or her complaint addressed

satisfactorily

For Unionized Firms: For Non-Unionized Firms:

GRIEVANCE PROCEDURE

The employee who has a grievance or claim shall

submit this to his immediate supervisor.

Submitting the grievance to the employee’s union

representative.

Appealing the grievance to the top management

representative with the top union officials.

Submitting the grievance to arbitration.

Presentation of employee problem/s to the supervisor who is expected to settle

the problem within the specified period.

If not satisfied, the employee can elevate the complaint to the next

higher level.

The problem or case may be taken to arbitration for final decision.

COMPLAINTS, GRIEVANCES AND THE

GRIEVANCE PROCEDURE

Prepared By:

Julie May A. Maribojo