DEALING WITH

COMPLAINTS

•When was the last time you…

–Came to school late?

–Complained about something?

–Got angry about something?

–Hugged someone?

–Ate a hamburger?

–Said “Happy b-day” to someone?

ORIGINAL QUESTIONS:

• Have you ever had trouble in school?

• Have you ever fought against someone?

• Have you ever got in trouble with your BF?

• Have you ever gotten really angry?

COMPLAINT SITUATIONS

(PERSONAL):

• What was your worst travel experience?

• What was your worst shopping experience?

• What was your worst restaurant experience?

• What was your worst hotel experience?

• When was the last time you complained about something? What was it?

COMPLAINTS (SERVICE

RELATED)

Excuse me, there’s no (~complaint~)

Excuse me, there is no TV in my room.

Excuse me, there is no soy sauce on my table.

Excuse me, there is no hairdryer in my room.

Excuse me, there is no more seats on this bus.

Excuse me/HEY! (~complaint~)

Hey I arrived on time for the tour but, the bus was already gone!

Excuse me but I told you I am allergic to peanuts and this dish has peanuts!

Hey! F.A.! There’s someone seating on my seat!

DEALING WITH COMPLAINTS

PART 2