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Comprehensive customer servicefor your cash management

Basic Services

Premium Services

Training

Field service

Preventive maintenance and refurbishment

Exchange programme

Repair service and repair kits

Download Exchange site

Individual customer service programme

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JCM Global is the worldwide leader in currency and transaction management. Our products are used around the world in a wide range of industries, including gaming, vending, retail, finance, transpor-tation, security and custom applications.

For more than 50 years, our customers have benefited from our extensive experience, strong innovative power and outstanding service. Our understanding of customer service is simple: everything revolves around you.

Creating trusting relationships with our customers is the focus of our endeavours. Our products are backed up with extensive training, maintenance and individual support. It’s therefore no surprise that our service programmes are considered some of the best in the world.

We invite you to learn about our extensive range of services. Feel free to contact us with any questions.

We are looking forward to supporting you.

Focusing on you: service is our passion

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Solutions for better performance At JCM Global, we offer a whole world of service solutions alongside our product portfolio. Our basic service package covers all you need to keep your business running. Services include product support, technical hotline support, integration support, software support and service consulting.

BASIC SERVICES

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PRODUCT SUPPORTAlways the right choiceChoosing the right product for your individual requirements is never easy. We offer technology consulting and comprehensive support during your trial phase.

SOFTWARE SUPPORTEasily up to dateHigh security standards are always top priority at JCM. Now you can easily update your software with our new service tool. In this way, you can perform currency updates and be secure against counterfeiting.

HOTLINE SUPPORTSolutions on demandWe offer extensive customer service and specialised technical support. Just talk to technicians and engineers on an individual and personal level – no call centre involved!Hotline number: +49 (0)211 5306 4560

BASIC SERVICES

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Service Product training on site Product training in our training centre Maintenance training Specialised casino training Specialised commercial training Integration training

Benefits Faster integration No downtime Lower maintenance costs Saves time

TRAININGLearn to be an expertProduct training can be one of the most highly effective ways of enhancing your business performance. Why? The answer is simple: nobody knows your business better than you do. And we, of course, know our products. This way, training brings together different kinds of expert knowledge. We offer training sessions in our specially equipped training facility or – if you wish – at your company’s site.

PREMIUM SERVICES

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Service Installation service Firmware installation and updates OEM field service

FIELD SERVICEYour perfect set-upEverything needs to be in place and run smoothly at the roll-out. Our field service technicians offer support during on-site installation, repair, exchange or updates. They will make sure that all your bill validators operate perfectly.

For prices and availability, please contact us.

PREMIUM SERVICES

Benefits Service by manufacturer Direct service Saves time Saves resources Less downtime

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Service Exchange of units before they wear out Refurbishment, including exchange

of all wearing parts Calibration and software updates Refurbishment by manufacturer Customised cleaning cards

Ahead of any problems Everybody wants to avoid downtime. Therefore, JCM has prepared special tools and programmes to keep your machine running: cleaning, calibrating or refurbishing. Cleaning solutions If you want to ensure overall device efficiency and prevent expensive maintenance and replacement costs, the cleaning card might be the tool for you. It removes dirt, dust, oils and other contaminants in a safe, efficient manner.

Benefits Less downtime Less service calls Better performance Reduction of operational costs

For prices and availability, please contact us.

PREMIUM SERVICES

PREVENTIVE MAINTENANCE AND REFURBISHMENT

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Service Reconditioned units with warranty Advance exchange New wearing parts, near mint condition Exchange within 24 hours

Benefits No waiting time Top refurbished units 6-month warranty Less downtime

EXCHANGE PROGRAMME Keep your business running Now you can easily decrease machine downtime and repair expenses with our exclusive exchange service. We swap your defective product with a reconditioned unit – plus we grant a warranty period for it.

PREMIUM SERVICES

For prices and availability, please contact us.

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REPAIR SERVICE AND REPAIR KITSIn case of damage JCM provides direct warranty and non-warranty repairs plus servicefor all JCM products. For this purpose, we have established our EMEA repair centre in Düsseldorf, Germany, as well as several certified service centres in the EMEA region.

Additionally, we have designed dedicated repair kits for our products. For more information, please ask your service representative.

Service Repair on demand Direct warranty and non-warranty repairs Repair kits Recommended spare parts Repair by manufacturer

Benefits 6-month warranty Repair within 10–15 days Less downtime

PREMIUM SERVICES

For prices and availability, please contact us.

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Service Easy access to software

download portal Easy download of all JCM software,

manuals and drawings

Benefits Faster software updates Saves time and money 24-hour availability

DOWNLOAD EXCHANGE SITEEasy software updates! JCM Global Exchange is a digital download site for all available JCM Global software. It will save you time and money. At JCM Global Exchange you can directly and securely download approved bill validator and printer software updates.

For prices and download information, please contact us.

PREMIUM SERVICES

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The best of our services Create your own customised service programme and define your dedicated service level agreement. Choose the JCM offers that best suit your individual needs.

60-month ‘peace of mind’ Dedicated hotline support

Includes a 60-month warranty on components

Maintenance training included

36-month warranty Dedicated hotline support

Reduced exchange flat rates

Service Tailor-made services Choice of individual solutions ‘Peace of mind’ support package Designed for your needs

Benefits Cost transparency Focus on your core business Saves time

PREMIUM SERVICES

INDIVIDUAL CUSTOMER SERVICE PROGRAMME

RELY ON JCMImproving both our products and services is our daily business. What can we change to further meet your needs? Are there any ways for us to broaden our range of services? We are looking forward to your feedback. Just keep in touch!

JCM GLOBAL(EMEA headquarters)

JCM Europe GmbH Mündelheimer Weg 60 40472 Düsseldorf Germany

Tel.: +49 (0)211 5306 450Support hotline: +49 (0)211 5306 4560 Fax: +49 (0)211 5306 4555Email: support@jcmglobal.eu

www.jcmglobal.com

Janu

ary

2016

EMEA: +49 (0)211 5306 450 | US: +1 (0)702 6510 000 | JAPAN: +81 (0)6 6703 8400

JCM and JCM logo are registered trademarks of Japan Cash Machine Co., Ltd. and JCM American Corporation. All other marks are registered trademarks of their respective owners. JCM reserves the right to change product specifications without notice.