comprehensive performance & operational analytics for sap · visual layouts that identify...

COMPREHENSIVE PERFORMANCE & OPERATIONAL ANALYTICS FOR SAPCenterity provides end-to-end analytics for the entire SAP business environment.

2 | Comprehensive Performance & Operational Analytics

Centerity Solution For SAPCenterity provides comprehensive performance analytics offerings that cover the entire technology ecosystem in any SAP business environment, which is crucial for SAP business applications and databases to perform optimally. Centerity delivers end-to-end visibility via executive dashboards with business service views, real-time alerts and advanced visual layouts that identify performance bottlenecks and ensure consistent responses to performance problems.

In cooperation with SAP Co- Innovation Labs, Centerity brings Business Service Management analytic capabilities to the entire SAP environment including SAP ERP, SAP Infrastructure and SAP HANA.

Centerity provides end-to-end analytics across the entire SAP business environment, via executive dashboards with business service views, real- time alerts and advanced visual layouts.

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OverviewCenterity, a Gartner Cool Vendor in ITOM, offers comprehensive Business Service Management (BSM) capabilities that boost the performance and reliability of information and operations technology (IT/OT) for mid-to-large enterprises, data centers and service providers. Through real-time analytics and reporting on the status, performance, and availability of ALL IT assets, whether in the cloud or on premise, Centerity delivers unified, end-to-end visibility that meets the needs of IT executives and administrators. We create a Business Intelligence Layer across all IT assets that provides actionable intelligence about cross-technical and functional domain performance as well as trend analysis. As a result, customers experience lower operational costs, higher reliability, and faster, more accurate response to performance issues.

Centerity Systems, a Gartner Cool Vendor in ITOM, is ISO certified and a business partner of all leading technology vendors including SAP, Cisco, Citrix, Cloudera, Hortonworks, MapR, NetApp, EMC and many others. Centerity is proud to serve mid-to-large enterprises and Fortune 500 organizations including MSPs and CSPs.

SAP ERP is a set of programs and tools that act as an interface with Database, Operating System, communication protocols and business applications. SAP applications run and communicate with each other across different Operating Systems and Databases with the help of SAP ERP. SAP ERP supports a number of Operating Systems including Unix, Microsoft Windows Server, AS400, z/OS as well as Databases such as Oracle, DB2, Sybase, MaxDB and Microsoft SQL Server.

The monitoring of SAP ERP is crucial to detect the SAP business environment faults. Some of the most important SAP analytics metrics are:

· SAP application server availability

· ABAP dump and system log analysis

· Server performance monitoring

· Database backup schedule and restore

· SAP license maintenance

· Background jobs scheduling, job monitoring, jobdeletion.

What should be analyzed in SAP?

Centerity provides end-to-end analytics across the entire SAP business environment, via executive dashboards with business service views, real- time alerts and advanced visual layouts.

SAP System AnalysisMaximizing ERP performance requires monitoring the ongoing health of many IT assets and processes, such as:

· Application Servers

· System-Wide Work Processes

· Work Processes for Individual Instances Lock Entries

· CPU Utilization

· Available Space in Database

· Update Processes

· System Logs

· Batch Jobs

· Spool Request

· ABAP Dump Report & Analysis

· Database Performance

· Database Availability

· Active Users

· Buffer Statistics

· Job Failures


Centerity offers a wide range of monitoring and performance analytics options to maximize performance and reliability of all SAP products and enhancements through end-to-end visibility of the entire SAP business environment:

Applications

SAP CCMS (COMPUTING CENTER MANAGEMENT SYSTEM)

SAP customers use Computing Center Management System (CCMS) to monitor, control, and configure their SAP System. CCMS customers have an alert monitor that displays the status of their SAP system in a straight-forward tree structure, with color-coded process alerts (yellow for a warning, red for a problem) that warn of performance issues.

Levering the RFC NetWeaver API, Centerity collects alerts and metrics from CCMS and even manages CCMS thresholds from within Centerity, centralizing all monitoring and analytics functions into one management application.

While any CCMS MTE (Monitoring Tree Element) is available for use simply by specifying its location in the CCMS

structure, Centerity offers best-practice monitoring that is relevant for all SAP applications, providing customers over 30 best-practice metrics for evaluating SLA performance. Some of the selected metrics include:

ABAP Dumps: Retrieving data on all Short Dumps in any specified time frame, as well as monitoring the number of Short Dumps per minute. If an unhandled exception occurs while an ABAP program is executing, the ABAP runtime environment triggers an ABAP runtime error. The execution of the program is terminated and a detailed error log (aka “Short Dump”) is created and saved in the affected system.

Aborted Jobs: Listing all terminated jobs or jobs exceeding the given time limit.

Background Utilization: Monitoring average usage of background work processes of an application server.

Failed Updated: Querying “ErrorInUpdate” for any incorrect update requests.

Dialog Response Time: Monitoring for performance problems by tracking the dialog response time, which consists of the period of time from the request of the dialog to the dispatcher through the processing, to the ending of the dialog in the dispatcher and the transfer of the data to the presentation layer.

SAP Analysis With Centerity


SAP HOST AGENT – JAVA MONITORING

SAP Host Agent accomplishes several life-cycle management tasks, such as operating system monitoring, database monitoring, system instance control and provisioning. Any SAP standard host will include the SAP Host Agent, allowing monitoring of all necessary Java components as well as other metrics.

Using a Centerity Agent, Centerity can directly use the SAP Host Agent installed on the SAP system to collect data. Monitoring samples include:

Java PAS Availability: Using process list function, validating

J2EE server and Watchdog processes are running as expected (“GREEN” status).Java SCS Availability: Using process list function, validating

Message Server, Gateway and Enqueue Server are running as expected (“GREEN” status).Java Alerts: Using Get Alert Tree function to gather

performance data for monitoring, processes such as object utilization, active web sessions and long running threads.

JAVA MANAGEMENT EXTENSIONS (JMX)

JMX™ is used to instrument, manage, and monitor all SAP Java server components (services, interfaces, libraries) and applications. The JMX infrastructure is provided by the JMX Adapter Service, which in turn uses the SAP- JMX library. The SAP-JMX library provides an almost complete implementation of the JMX 1.2 core APIs. Using the JMX connector for remote clients based on RMI-P4, Centerity is able to connect to any SAP Java application and monitor all required monitoring information. SAP Java monitoring via JMX includes Java threads, garbage collection, memory heap usage and more.

SAP CCMS FOR JAVA

Please see “SAP CCMS” above for details of Centerity in the CCMS environment. SAP CCMS for Java contains “SAP J2EE Monitor Templates” including several performance metrics for SAP Java instances. Examples include:

Process Table: Information about processes of the Java instance: CPU Usage, Process type, status.

Garbage Collection: Information about Garbage Collections of the Java instance: Memory released by Garbage Collections per minute (15 minute average), memory utilization, duration of the last complete Garbage Collection in seconds and more.

Long Running threads: Number of threads with too long a runtime; a thread is regarded as long-running if it exceeds the value defined in the profile parameter service - By default, this time is 20 seconds.

Sessions AS Java: Number of web sessions, browser sessions, EJB sessions.

Memory: Java Heap memory usage, memory utilization of java objects and more.

SAP SOLUTION MANAGER

Centerity is capable of fully integrating to Solution Manager with multiple methods:

Solution Manager Notification System: Centerity is able to gather data from many types of ticketing systems using their own notification module. In Solution Manager Service Desk, specifically, it is possible to receive all new SOLMAN incident data, using notifications, passively sent into Centerity for alerting.

SNMP Traps: SNMP traps trigger an alert in monitoring, sending data to Centerity for filtering using the content, sources, IP Addresses and more.


flagging if it exceeds thresholds.

In addition to SAP HANA analytics, Centerity provides a SUSE-certified solution for SUSE Linux Enterprise Server (SLES) monitoring, the default installation for SAP HANA, which is running thousands of SAP HANA instances.

For operational analytics for Linux, especially SLES, Centerity offers multiple methods: Linux SNMP

(agentless) and Centerity Linux Agent for SUSE. Centerity's recommended method is the agent method, as it grants the ability to track and monitor advanced customizable information from the operating system.

Centerity offers a certified solution to most SAP HANA

hardware platforms and converged and hyperconverged infrastructure solutions including Lenovo HX, Vblock, Nutanix, SGI, Cisco UCS, FlexPod and many others.

SAP ASE (aka Sap Sybase)SAP ASE provides an ODBC driver for connecting applications to the database for all major OS distributions. Centerity uses this method to tap into the database and query all major best-practice monitoring points using ASE’s ability to gather monitoring data. In the SAP ASE case, it is possible to query any data, although the following would be the recommended best-practice service checks, guided by Sybase recommendations.:

DatabaseSAP CCMS FOR JAVA

SAP HANA provides a driver for connecting applications to the database with the ODBC API. By leveraging the HANA driver and SAP COIL driver, Centerity has developed a technique that allows DBAs to execute any desired query from within the SAP HANA database, without any additional configuration. Any query that crosses warning and critical

thresholds will trigger an alert.

While any query is possible, Centerity keeps up with SAP HANA best-practice metrics with the help of SAP HANA administrators, providing customers 30 best-practice metrics for monitoring. Some of our selected metrics include:

Alerts: Checking Hana Alerts table, discovering any new alert that is added to the table.

Crush Dumps: Querying HANA DB Statistics table to see if there are alerts on new crash

Replication Errors: Querying service replication table for newly added replication errors.

Disk Space: Checks the amount of space used by data / logs.

Expensive Statements: Checking expensive statements

table for statements that exceeded given duration.

Top 10 Tables: Checking top 10 tables according to their size.

Query Runtime: Checking specific query runtime and

Cache Buffer Pools: Tracks the number of buffer pools within the cache, queried from “mon-DataCache.”

Last Backup Failure: Querys “monOpenDatabases” table for the state of the most recent database backup.

Connection Successful: Creates a login request to the ASE to validate availability.

Lock Waits: Returns list of locks that are being held by processes / objects, and the time in seconds the lock request has not been granted.



Cloudera Manager platform provides users with a REST API module, accessible via HTTP calls using Cloudera Manager role-based web users. Centerity uses this method to discover all available API metrics according to the currently installed Hadoop applications. In addition, Centerity provides best-practices for Cloudera distribution default applications - See full Cloudera Dta Sheet.

Hortonworks open-source Hadoop distribution uses Ambari manager for all Hadoop application management. Apache Ambari has a default REST API module, requiring basic API authorization via HTTP calls using Ambari web users. Centerity uses this method to discover all available API metrics according to the currently installed Hadoop applications. In addition, Centerity provides best-practices for Ambari manager - See full Hortonworks Data Sheet.

MapR Hadoop distribution uses MapR Control System

for all Hadoop application managing. MapR Control

System (MCS) has a default REST API module, requiring

HTTP calls using MapR web users. Centerity uses this

method to monitor best-practice checks

recommended for MapR - See full MApR Data Sheet.

Sap & Big DataSAP HANA & HADOOP

Aggressive data growth over the past several years has created an immediate need for faster processing systems, such as SAP HANA database technology. Combining the SAP HANA in-memory processing power with Hadoop’s ability to store and process huge amounts of data in any structure, delivers the maximum value from Big Data deployments. Centerity’s capabilities for managing HANA-based environments helps customers achieve

higher levels of performance and reliability through real-time executive dashboards, intuitive visualizations and full-stack performance reporting.

Centerity has introduced performance analytics support for all major Hadoop platforms, starting from Hadoop’s raw Apache architecture using JMX (Java Management Extensions) to extend monitoring in the major Hadoop distributions.

SAP HANA – VORA – HADOOP - Centerity offers

flexible integration with any 3rd party technology

involved with SAP technology environment via a wide

range of optional APIs. SAP VORA provides such APIs

that can be used to monitor any KPI.

Business activities are generating ever-increasing amounts of data, and the required IT infrastructure to aggregate and analyze all that data is now being pushed to its limits. Furthermore, with the expansion of enterprise technologies such as Big Data, clouds, containers, IoT etc. huge volumes of data are being transmitted from one place to another on an almost continuous basis. With the rise of just-in-time and on-demand business processes, the increased network traffic has created significant stress on systems, components, users, and support staff, resulting in higher costs, lower quality, and longer downtimes for the business.

About Centerity

Centerity System is the industry leading vendor of a next-gen performance analytics & service assurance platform for complex, hybrid IT environments (physical, virtual, application, and cloud). Centerity delivers business value and real-time business analytics regarding the status, performance and availability of all IT assets, whether in the cloud or on-prem.

www.centerity.com

Centerity Headquarters: 154 Wells Ave. Suite: 4, Newton, MA 02459, +1 (339) 225-6064, [email protected]

EMEA Office: +972 (0)9-7658080, [email protected]

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