Process Analytics

www.siemens.com/processanalytics

Comprehensive Services for Process Analytics.

Cost reduction & safeguarding of investmentsMaximum plant utilization, together with the safeguarding of investments, is becoming increasingly important for the retention of competitive advantages. Consulting with our experts supports the optimum availability of analytical equipment throughout the complete product life cycle. Costs can certainly be reduced during the design phase, and investments can be best planned by ana-lytical specialists. In order to protect new investments, we offer customized service contracts which significantly increase the lifetime and efficiency of your ana-lytical solution. Siemens can also make a contribution toward reducing costs for spare parts management through efficient delivery logistics. Especially the combination of service, support and con-sulting allows for effective asset manage-ment of your analytical solution.

Process safety & maximization of uptimeThe reduction of downtimes at our customers is a declared target of our range of services. Technical problems can be rapidly eliminated, and the safety of your process guaranteed, either by Siemens service engineers or through

effective training of your service techni-cians onsite. Problems can frequently be solved within a short time by the techni-cal support department over the hotline. Within the context of service contracts, the Siemens certified service department will regularly carry out maintenance and calibration work onsite to ensure correct functioning of the equipment. Predictive maintenance helps to identify problems before that could cause faults and there-fore maximizes the uptime.

Efficiency and cost reduction through competent services

Siemens can call upon more than 40 years of experience in the field of process analytics.

We not only develop products and solutions together with our customers for a wide variety

of analytical tasks, we also offer appropriate services, support and consulting. We can offer

our customers tailored service products based on our specific knowledge of the processes

involved in the oil & gas, chemical, power, cement and other industries.

Your advantages:

• Customized service contracts• Reduction in downtimes resulting

from faults• Specialists in your locality•Maintenance measures become

plannable•Avoidance of potential damage• Complete analytical solutions for

products, systems and service

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The global presence of the Siemens service organization permits optimum support for our customers through fast response times onsite. Furthermore, our service specialists are acquainted with the local and regional require-ments, standards and directives.

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Customized services

As a result of our large service portfolio we are able to support our customers throughout the complete

product life cycle. We already develop cost-efficient and reliable analytical concepts during plant planning.

Using customized service contracts and competent service onsite we can help to reduce downtimes while

simultaneously ensuring optimum operation of the analytical equipment. Our range of services is

extended with technical support from experts over the hotline and a comprehensive selection of on-site

training courses for service personnel and operators.

Engineering & development

Installation & commissioning

Operation & maintenance ModernizationPlanning &

design

Online Support

FEED for Process Analytics

Engineering

Service contracts

Repairs and spare parts

Field service

Optimization and modernization

Technical support

Training

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Services at a glance

FEED for Process Analytics*FEED for process analytics, a service already offered by Siemens in the plan- ning and engineering phases, helps our customers to ideally plan investments for the analytical system prior to the implementation phase.

Optimization and modernizationIn order to increase productivity or save project costs, we offer services covering the optimization and modernization of analytical equipment in existing plants.

Hotline The technical support department offers competent advice concerning technical questions. Inquiries can be addressed to analytical specialists by phone, fax or e-mail round-the-clock.

TrainingCourses for customers’ planning engi-neers, operators and service personnel are carried out regularly in our own training centers. Training is also possible on the customer’s premises if requested.

Service contractsReduction in downtimes and planning of maintenance costs are only two of the numerous advantages provided by appli-cation of Siemens service contracts. We offer service packages such as preventive maintenance, corrective maintenance and on call service, and can also design customized service packages if required.

Field serviceSiemens supports customers by providing service specialists onsite who are SCC-certified (Service Certificate Contractor). Services including commissioning, cali- bration, preventive and corrective main-tenance are carried out on the customer’s site depending on requirements.

Spare parts managementEfficient delivery logistics and the provisi-on of spare parts in regional warehouses guarantee the required spare parts are available at the correct location at the correct time. Service contracts are also available to allow Siemens to manage your spare parts requirements.

RepairsIdentified repairs are carried out on short notice in certified repair centers. To shorten downtimes, certain devices and components can also be replaced from an exchange pool.

*FEED = Front End Engineering Design

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FEED for Process Analytics at a glance

• Project review and feasibility study• Engineering analysis and concept

design•Alternatives review• System design, specifications and

documentation

Optimization & modernization at a glance

• Condition assessment• Expansion of functions or systems in

existing plants• Conversion or replacement of existing

components with innovative ones• Reduction in cycle times• Reduction in failures and spare parts

requirements•Optimization of calibration and carrier

gas consumption• Energy savings•Alternative to new investments

Consulting

FEED for Process AnalyticsCompanies operating process plants as well as EPC providers* are experiencing increasing pressure concerning improve- ment of plant utilization, reliability, availability and safety. Considerable investments are defined in the early design phases, e.g. in feasibility studies and device specifications. The ability to influence project costs is very large in early phases, but is reduced as the implementation proceeds. FEED for process analytics provides support for the optimum planning and specifica-tion of analytical systems prior to large investments. The objective is to maximize the return on investment (ROI) and to simultaneously minimize investments. Our specialists cooperate closely with our customers during the FEED for process analytics phase on the engineering and design documents in order to define the optimum analytical solution for the plant.

Optimization & modernizationExisting plants frequently offer a large potential for optimization of the installed analytical systems. Experienced special- ists can analyze your plant and provide proposals for optimization and moderni-zation of the analytical equipment with the objective of minimizing downtimes and maintenance costs. This offered service includes the possibility for conver-sion of the application and of existing devices for adaptation to new applica-tions or system requirements.

*EPC = Engineering, Procurement and Construction

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Support

Hotline Siemens Process Analytics supports customers concerning questions which may arise during operation. Customers can address their questions to Siemens specialists by phone, e-mail or fax round-the-clock. Each question is registered and assigned to a Siemens certified technical partner for fast response. Our support experts can provide answers on product-specific questions concerning function, application and services. If the advice provided by the support department means that a service specialist is required onsite, a regional service hotline is avail-able to the customer for ordering the field service support.

TrainingTo achieve optimum system availability, Siemens Process Analytics offers a com-prehensive training program for the cus-tomers’ planning, operation and mainte-nance personnel. Training can be carried out in the Siemens training centers, or on the customer system onsite. That will enable these personnel to handle day-to-day maintenance tasks. We would also be pleased to carry out the training on your site, where the service technicians can be trained specifically to the system and application. Training can be carried out either directly in the plant or on devices provided by Siemens.

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Siemens Process Analytics field service offers:

Installation and start-up of analytical equipment or systemThe functionality of the installed analytical components agreed upon with the customer is guaranteed, and calibration and verification of the customized application are carried out. Proof of the analytical performance is carried out in the process with the respective custo-mer sample. When handed over, the customer is provided with an analytical system functioning in accordance with the process requirements.

Preventive maintenanceRegular maintenance of the analyti-cal equipment to reduce effects on the process, as well as the re-placement of parts subject to wear, increases fault tolerance and guar- antees improved plant availability. The service required for this can be defined using a maintenance plan matched to the plant situation.

Corrective maintenance If unexpected process or device faults occur which have effects on the analysis, service specialists pro-vide fast reestablishment of process operation by means of efficient troubleshooting. Response times and arrival times for troubleshoot- ing as agreed upon in the contract permit the customer to minimize the plant downtime and to obtain the required service with priority.

Spare parts managementThe provision of spare parts in regional warehouses together with efficient delivery logistics guarantee that the correct number of spare parts is available at the correct time. The spare parts service also includes delivery in the event of a plant standstill. For availability reasons, it is recommended to store customer-specific spare parts directly in the plant. Our service specialists also provide support for defining the spare parts required for the respective availability re-quirements.

Repairs Repair and calibration services for reestablishment of functionality are offered for faulty analyzers in certified repair centers. Depending on the definition in the spare parts list, devices can be replaced from a pool, or the identical customer-specific device is returned following an identified repair. If necessary, devices associated with a plant standstill are returned within a defined repair time by express delivery. This permits cus-tomers to significantly shorten the device downtime, and to minimize effects on the process.

Supplementary servicesOur specialists will be pleased to help you with their technical competence and experience in the training of your operating and service personnel. In addition, we can supervise installation, modifications or the conversion of your application as required.

Service

Siemens Process Analytics offers customers complete, worldwide service network. The service technicians,

coordinated by a central service hotline, cover the service requirements through local competence and

presence, which are prerequisites for the optimum availability of customer equipment or systems. Regional

service teams support our customers effectively and on short notice during the construction, operation and

troubleshooting of their analytical equipment and systems. Beside Siemens devices we also service equip-

ment of other manufacturers to be a single source service provider for our customers.

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Corrective maintenanceIf the analytical system is decisive for the process, and fast debugging is necessary in the event of a fault, the service contract “Corrective maintenance” is particularly appropriate. This service package includes all services of the con-tract “Preventive maintenance,” and it is additionally possible to define personnel services in the event of a fault, such as response time and arrival time during the normal working hours of the service technician. A fast repair can be supported by a direct remote access, when infor-mation on the cause of the failure can be accessed prior to starting the service re- sponse. The measures required to elimi- nate the fault can then be prepared without delay. This contract additionally provides the possibility for customized spare parts management. Using the customer’s own stock of spare parts and the Siemens spare parts logistics, this results in the fastest possible elimination of faults and thus to an improvement in the availability of the analytical system.

On call serviceCustomers who wish to use services outside normal working hours in addi- tion to fastest possible troubleshooting require the contract “On call service.” The services for maintenance and corrective maintenance can be extended by this package in the contract. It is possible to define personnel services in the event of a fault, such as response time and arrival time, outside the normal working hours of the service technician up to a standby period of 365 days, 24 hours.

IndividualSpecial customer requirements which are not covered by standard contracts can be included in individual service contracts. An example is the permanent stationing of a service technician directly on the customer’s site.

Your benefits

• Coordinated according to your requirements

• Coordinated according to your schedule

• Cost advantages for many of our services

• Service costs can be calculated• Increased availability through

optimized service

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Advantages of service contractsType of contract/services offered Preventive

maintenanceCorrective

maintenance On call service Customized

Date availability with priority

Specifically assigned service technician

Defined number of maintenance operations/year

Replacement of parts subject to wear

Maintenance of third-party devices, calibration/ adjustment

Documentation according to quality assurance require-ments, plant history, statutory proof of maintenance

Firmware update (only CGA*)

Faster response time (phone response)

Identification of faults via remote service

Faster arrival time onsite within normal working hours

Guaranteed availability of spare parts

Round-the-clock availability

Agreed response time and arrival time onsite

Stationing of service engineer onsite

Training

Individual service in line with customer requirements

If requested by customers, it is possible to combine individual elements of the various service contracts and to integrate specific requirements such as the stationing of a Siemens service technician on the customer’s site.

* Continuous Gas Analytics

Service contracts

A service contract provides customers with a package of services customized to their specific operational

requirements. Customers with service contracts are treated as premium customers, guaranteeing fast

response times and high availability of service employees. Selected service technicians who know the plant

environment are assigned to the contract customers, and can therefore react more effectively when service

is required.

Preventive maintenanceThis contract is suitable for cus- tomers who have their own ser- vice personnel and whose service performances are to be regularly enhanced by a Siemens service spe-cialist, or whose analytical system is important with respect to plant availability. A maintenance plan defined together with the customer specifies the required service work

and intervals. The customer’s own service personnel can be included in this. If online access is available, regular remote services can be agreed upon with the customer which permit early recognition and coordination of the maintenance requirements of an analyzer/system via modem/phone.

Firmware upgrades can be agreed upon as part of the maintenance service. As a result of statutory definitions, quality assurance requirements and optimization of maintenance services (intervals, main sources of failure), results and measures are documented in a plant history and are available as proof.

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Service, support and consulting for complete analytical solutionsThe service portfolio of Siemens Process Analytics is designed to support our customers during the planning, optimization and opera- tion of their analytical solutions. We achieve this by using well-trained and committed service technicians who work in close contact with customers. We are aware that personal contact and the direct transfer of know-how are indispensable. The know-how concerning the device technology, applications and complete solutions acquired over decades is passed on by the experts to our customers. For example, our trainers would be pleased to visit your plant and train your employees directly onsite. If a service contract is agreed upon, one

of our service experts is assigned to you who is acquainted with the plant and can therefore provide a fast solution. The services we offer save you valu- able time, reduce operating costs, and increase your process avail- ability and safety.

Siemens process analytics Service contracts

• Contract for preventive maintenance• Contract for corrective maintenance• Contract for on call service• Individual contract

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www.siemens.com/processautomation

Subject to change without prior notice 08/10 Order No. E20001-A350-P720-X-7600 Dispo 27902WÜ/29365 GI.SC.PA.XXXX.52.0.03 WS 08102.0Printed in Germany © Siemens AG 2010

Siemens AGIndustry SectorIndustrial Automation76181 KARLSRUHEGERMANY

Get more information www.siemens.com/processanalytics www.siemens.com/automation/service&support Technical Support: Tel.: +49 (0) 911 8 95 72 22 Fax.: +49 (0) 911 8 95 72 23

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