computer and internet surveillance technologies in the workplace andrew schulman software litigation...
TRANSCRIPT
Computer and Internet Surveillance Technologiesin the Workplace
Andrew Schulman
Software litigation consultant
Fellow, Privacy Foundation, US
Demonstration: Keystroke, Window, and URL Logging
WinWhatWhere Investigator
http://www.winwhatwhere.com
Demonstration: Screenshot Capture
Webroot WinGuardian
http://www.webroot.com/
Why Monitor Employees?(MacWorld 1993 survey) Monitor work flow: 29.2% Investigate theft: 29.2% Investigate espionage: 21.5% Review performance: 9.2% Prevent harassment: 6.2% Seek missing data: 3.1% Seek illegal software: 3.1% Prevent personal use: 3.1%
Driving ForcesLow cost, readily availableB2C products looking for B2B market IT desire to regain control
Important Distinctions Filter/block vs. monitor Log everything vs. specific trigger Content/body vs. traffic data/headers Client vs. server Continuous vs. spot/random/response Aggregate vs. individual Monitor work vs. monitor the worker Storage vs. interception
Network-based Monitors eSniff (hardware) SurfControl LittleBrother, CyberPatrol,
SurfWatch, SuperScout TeleMate eSpective, NetSpective Adavi SilentWatch NetPartners WebSense Enterprise Elron WebInspector, MessageInspector MailSweeper, MIMESweeper, WebSweeper,
PornSweeper, SecretSweeper
Client-based MonitorsWinWhatWhere InvestigatorWebroot WinGuardianSpectorSoft Spector, eBlaster
Hybrid (Client/Server) MonitorsTrisys InsightWards Creek Game Warden
Future TrendsConvergence (voice mail, fax, copy) “Universal inbox” (attachments)Gadgets, wireless, GPS