Computer Restarts Unexpectedly When You Browse the InternetWhile you browse the Internet, your computer may restart unexpectedly.This behavior can occur if both of the following conditions are true: A broadband cable modem or an asymmetric digital subscriber line (ADSL) modem is installed on your system, and the modem is using drivers that cause a fatal system (STOP) error.

NOTE: Depending on your system configuration, the resulting blue-screen error message may not be displayed long enough for you to record the error information.

-and- TheAutomatically restartcheck box is selected underSystem failurein theStartup and Recoverydialog box (under System Properties).To resolve this issue, follow these steps:1. Start Windows XP in Safe mode, and then configure Windows tonotautomatically restart when a STOP error occurs. To do this, follow these steps:a. Restart the computer. When the POST process completes, press F8.a. On theWindows Advanced Optionsmenu that appears, use the ARROW keys to selectSafe Mode, and then press ENTER.a. Select the operating system to start, and then press ENTER.a. Log on to the computer as Administrator, and then clickYesin theWindows is running in safe modedialog box that appears.

NOTE: When the computer is running in Safe mode, your display settings may be set to a lower resolution than you expect.a. ClickStart, and then clickControl Panel.a. ClickSwitch to Classic Viewif Control Panel is not already in Classic View.a. Double-clickSystem, click theAdvancedtab, and then underStartup and Recovery, clickSettings.a. UnderSystem failure, click to clear theAutomatically restartcheck box.a. ClickOKtwice.a. Close Control Panel, and then restart Windows normally.1. Attempt to browse the Internet normally. If you receive a STOP error message, attempt to determine the source of the problem by using the error message information that is displayed.For additional information about how to do this, click the article number below to view the article in the Microsoft Knowledge Base:265879How to Debug "Stop 0xC2" or "Stop 0x000000C2" Error Messages1. Attempt to obtain updated drivers for your ADSL or cable modem.For information about how to contact computer hardware manufacturers, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:65416Hardware and Software Third-Party Vendor Contact List, A-K

60781Hardware and Software Third-Party Vendor Contact List, L-P

60782Hardware and Software Third-Party Vendor Contact List, Q-ZMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.