comstor greg peters

CONFIDENTIAL: Not for distribution.CONFIDENTIAL: Not for distribution.

Comstor

Greg Peters

Comstor

Greg Peters

Comstor SMARTnet Reseller Training


Contents


Who Is Comstor?


Comstor Value

Dedicated Services Team

Partnership

Leveraging Comstor as an extension of your staff

Pre-Sales Management

Contract Audit

Contract Management

Service Dollar CaptureRenewal Business SummaryAttach-Rate Reporting


Best Practices

Train EmployeesTrain staff to use the Cisco SMS toolSMARTnet tracking toolOn a hardware deal always ask the question; “What level of coverage is needed on your network?”

Designate a team member as a SMARTnet expert

Educate customersThe majority of Cisco hardware only ships with a 90 day warrantyCustomer can not upgrade IOS functionalities with out SMARTnet


Best Practices Continued

Engage your Cisco and Comstor account teamsYour Cisco and Comstor account team is able to keep you up to date on programs, live trainings, webinars and market direction.

Engage your Cisco AM early in the sales process for incremental deals and use their knowledge to drive home the importance of Smartnet with the customer


Cisco SMS 1 Tool Overview

How do I find the Cisco SCC

Where do I find my Cisco tokens?

Registering your tokens

Contract Edits


Log into Cisco’s Service Contract Center (SCC), Log into Cisco’s Service Contract Center (SCC), http://www.cisco.com/public/scc/.. Select Login to SCC. Select Login to SCC.


Enter Enter CCO ID and passwordCCO ID and password into prompt. into prompt.


Select Select Packaged ServicesPackaged Services


Select Select SCC Registration SearchSCC Registration Search


Select Select SearchSearch, With out entering in search criteria, With out entering in search criteria


Select the shell, then select Select the shell, then select view shell detailsview shell details


Select Select Set ResellerSet Reseller


Company name Will auto-populate, if incorrect, edit and select Company name Will auto-populate, if incorrect, edit and select searchsearch


Select correct address and select Select correct address and select ApplyApply


Reseller is now set, select Reseller is now set, select set install siteset install site


Company name will auto-populate, if incorrect, edit and select Company name will auto-populate, if incorrect, edit and select searchsearch


Select or enter in correct address and select Select or enter in correct address and select ApplyApply


Reseller and Site are now set, select either Reseller and Site are now set, select either existingexisting contractcontract or or newnew contractcontract


If this is a new contract, enter in If this is a new contract, enter in contact informationcontact information


After contact information is entered, enter in the After contact information is entered, enter in the product serial numberproduct serial number


After serial number is entered, select After serial number is entered, select registerregister


If everything is correct, select If everything is correct, select Complete registrationComplete registration


Registration confirmation and Registration confirmation and contractcontract generation generation


You are done!


Cisco SMS 2 Tool Overview

Finding contracts to be renewed

Creating a renewal quote

Renewal options

Editing a renewal quote


Log into Cisco’s Service Contract Center (SCC), http://www.cisco.com/public/scc/. Select Login to SMS Renewal Tool.


Enter CCO ID and password into prompt.


Setting Your Default DistributorSetting Your Default DistributorSelect the Administration link at the top of the page.


Select Reseller Preferences to establish your personalized ordering preference.


Select COMSTOR as your default distributor from the pull down menu. Then enter in the email address where you would like

your confirmations sent. Click Update.


Generating a Renewal Quote To access your Renewal Business Summary (RBS), select the appropriate

link.


Once inside the RBS, you can access contracts in 1 of 3 ways:1.Any of the 3 time period links

2.By entering your Enduser’s name3.Date range for contracts that are about to expire.


Select the Renew button for the contract that you would like to renew.


Select Create a Renewal Quote and hit Submit.


Enter in Product Info Comments and Discount/Markup.


Select your date range information. Hit Generate Quote.


Verify your information. Write down your Quote number.


Request Price From Distributor from drop down menu. Hit Submit.


From: [email protected] [mailto:[email protected]] Sent: Tuesday, April 12, 2005 3:54 PMTo: Cisco ResellerSubject: Price for Q4355663

Dear Cisco Reseller,

Comstor US has set the price for Q4355663 as requested. To view the quote,please clickhttp://www.cisco.com/cgi-bin/front.x/scccibdispatch?AppName=ContractAgent&Form=QuoteWizard&Quote=Q4355663.

DO NOT REPLY TO THIS MESSAGEFor assistance regarding this message, please navigate to our Feedback page:http://www.cisco.com/cgi-bin/front.x/scccibdispatch?AppName=ContractAgent&Form=SCCFeedbackInput

Thank you,

Cisco Systems

After COMSTOR updates pricing, confirmation is received.


$900.00

Reseller Price is now reflected in the quote.


Select Submit Order to Distributor from drop down menu. Hit Submit.


Enter in your PO# and hit YES to submit order to COMSTOR.


If you would like to Route your quote to your disti for modifications or adjustments, select Route

Quote. Hit Submit.


You will need to enter in the CCO ID of the individual you would like to route it to. Add any notes.

Hit Update.


Questions??

If you have any questions concerning SMARTnet, please contact your COMSTOR sales rep or:

Jackie Roberts, 703-345-5108 [email protected]

Steve Soderberg, 303-566-2619 [email protected]

Greg Peters, 303-222-4737 [email protected]

comstor greg peters

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