concurrency technology roadmap

MicrosoftTechnology Roadmap Event

@ConcurrencyInc blog.concurrency.com

Speakers

#CNCYevent #ws2012R2 #SysCtr #SCSM, #Orchestrator

Nathan Lasnoski Annur Sumar

Concurrency Introduction

#cncyEvent #ws2012R2 #SysCtr #SCSM #Orchestrator

Business Productivity Infrastructure

Azure & O365

Exchange & Lync +

Voice

Private & Public Cloud

Windows Server & Virtual

Identity, AD,

DirectAccess

System Center

2012 ITSM / ITIL

Migrations &

Integrations

Desktop Imaging &

Win upgrade

Portals, Intranets, Business Critical, Doc Imaging,

Workflow…(SharePoint)

Sales, Marketing, Dashboards, Account

Management, Etc. (Dynamics CRM)

Business Apps

Application Development

Messaging, Conference, Presence,

Video, Voice (Lync)

Office

Real Microsoft expertise. Real business value.

Partner of the Year Winner: - 2014 Management & Virtualization- 2012 & 2011 Midwest - 2012 Central - 2012 Global SharePoint Content Management- 2012 Central Partnering to Succeed

Wisconsin Illinois Minnesota Indiana

Roadmap


• Lots of material, with lots of focus areas• Think of this as “the first step”• Come out of each section with one idea

Take a step back

IT Service Management

• Is this how your company sees you?

The black box

IT$

• Hosters and Service Providers• Enterprise functioning as Service Providers• Consumers

Primary Organizational Spaces

The service lifecycle

Service Management

Strategy

Design

TransitionOperations

Continuous Improvement

• Strategy. Do I know what I deliver to the business?

• Design. Can I reconcile my choices?• Transition. How did my last deployment go?• Operations. Do my customers know what to

expect?

Do we check? (Continuous Service Improvement)

Five questions

Portfolio and Business Relationship:What do we do?

Cost:What does it cost?

Demand:Can we deliver it?

Architecture:Essential frameworks for decisions

Managing “what” we doStrategy

Design



Determine “what” you want to doDefine architecturesHand off to project management

Service Strategy = Imagine and Architect

Identified Service

Idea

Business Strategy

Architecture

Project Process

Selection

Service Design

Leverage the previous architectural model (from Service Strategy)Retrieve requirements from business (formal or informal)Create design for service

Service Design = Intent to Reality

Strategy

Design



Enterprise Technical TopologyEnd User

Configuration and Asset Data

Incident Change Service Request

KnowledgeService

Onboarding Decision Making

Directors and Executives IT Directors and Executives Analysts and IT Application Owners

Company Store

Problem, RiskRelease

Intune

Orchestrator / SMA

Workstation

Servers

Configuration Manager

Servers

OM / VMM Public Cloud

External, E-Bonding

Demo

Service Design Package

Nathan LasnoskiInfrastructure ArchitectConcurrency

Launch a service into production.Know what you are launching.Know what you put in production once it is there.

Service Transition = Launch!

Strategy

Design



Structure for production launch.Pre-flight checklistRisk management

Change Management = Launch Control

Change

Configuration Item

Service 1

Service 2

Configuration Item

Service 3

Coordination of changesWhat is being changedRelease pattern

Release Management

Change

Release 1

Configuration Item 1


Release 2


Updated automatically, not manuallyCloud resources “count”Automatic documentationCovers the entire device framework

Configuration Management = The “What”

SharePoint Portal

IIS Web Applications

WEB1

WEB2

DB01

SQL1

Standards based, PowerShell applied, configuration management technology

Applies configurations (push or pull) based on a defined standard for a set of systems

Works with Windows, Linux, network devices, etc.

Desired State Configuration

Calls

MOF onTarget Node

DSC Resourcesspecialized

Windows PowerShell modules

Push

ed

Compiled

DSC Architectural Overview

Configuration ScriptMyConfig.ps1

MOFSERVER2.mof

Authoring Deployment

Two Deployment ModesPushUse Start-DscConfiguration to copy MOF to target node(s). Node(s) evaluate configuration immediately and again every 15 minutes (by default). Manual process. Non-core DSC resources must be manually deployed to nodes.

PullUse push mode to enroll target node(s), configuring them with their pull server information. Target node(s) check the pull server every 30 minutes (default) and re-apply configuration. MOF files must be copied to pull server, and must be accompanies by a checksum file.DSC resources must be ZIPped and placed on pull server. Nodes will copy down any resources they are missing.

DSC vs. GPOFeature Group Policy DSC

Configuration stored in GPO file Configuration script / MOF file

Target nodes by means of AD links to OUs, sites, etc.Configuration specifies node names

Configuration implemented by Client-side OS componentsClient-side shell scripts (resources)

Extensible by means of Complex native programming Windows PowerShell scripts

Primary configuration target Windows registryAnything Windows PowerShell can “touch”

Persistence Settings reapply each time Settings are persistent

Number of configurations per node

As many GPOs as you want to link

One

DSC Skills Stack

Configuration Scripts

DSC Resources

Windows PowerShell commands

Basicadmin

Scripter/Dev

Scripter

Physical, software, service entitlementsWarranties, agreements, pricing“Things” on which configuration items run

Asset Management = Entitlement

AssetComputer CI 1

(Retired)Software CI 1

Software CI 2

Computer CI 2(Active)

Software CI 3

Demo

Service Transition


Support the services in production / DevOps.Set customer expectations and deliver.Service Operations is the “Face of IT”.

Service Operations = In Flight Support

Strategy

Design



Beautiful, useful, and focused on the consumer

Set expectations

Drive a consistent experience

End User and Consumer Experiences

Free, analytics and alerting technology

Plugs into System Center and surfaces information

Easy to configure and uses information you have now

Receiving a lot of investment

Advisor

DevOps focused tool tied into Visual Studio

Provides information to development teams on application performance

Ties into development deployable application releases

Application Insights

Demo

Service OperationsEnd User ExperienceIncident ManagementAdvisorApplication Insights


Measures feed strategy“Plan => Do => Check => Act”

Continuous Service Improvement

Strategy

Design



Demo



New Azure Services

Movement is toward large, consolidated datacentersMajor hosters and service providersCompute, storage, and network are commodities

The market…

Option 1: No cloud Option 2: All cloudOption 3: Hybrid cloud

Reviewing your position…

Comparing within type…Type Sort Specification Cost on Premise

(3yr)Cost in Azure (3yr)

IaaS Small VM 1 CPU, 1.75 GB RAM

$2,500 / VM $1,500 ($2,400 w/ 33%)

IaaS Medium VM 2 CPU, 3.5 GB RAM $5,000 / VM $3,821 ($4,821 w/ 33%)

IaaS Large VM 4 CPU, 7 GB RAM $10,000 / VM $6,343 ($9,612 w/ 33%)

IaaS Extra Large VM 8 CPU, 14 GB RAM $20,000 / VM $12,711 ($19,260 w/ 33%)

IaaS Storage (Local) 1 TB $10,000 / TB $1,688 ($2,520 w/ 32%)

IaaS Storage (Geo) 1 TB $20,000 / TB $2,291 ($3,420 w/ 32%)

Basic tier is 9% less

Additional Price Cuts Coming: http://blogs.msdn.com/b/windowsazure/archive/2014/03/31/microsoft-azure-innovation-quality-and-price.aspx

Azure Automation


PowerShell-centric Automation EngineEntirely hosted in Azure (similar to SMA)Uses PowerShell workflow

PricingFree up to 500 minutes. $20 / month for 10,000 minuteshttp://azure.microsoft.com/en-us/pricing/details/automation/

Azure Automation

Demo

Azure Portal / Automation


Azure Site Recovery


Microsoft’s Cloud OS DR Stack

Hyper-V Replica

SQL Always On

Azure Site Recovery

PowerShellDSC

Replication OrchestrationMonitoring

App Configuration

ON-PREMISES

SERVICE PROVIDERMICROSOFT

Azure

CONSISTENTPLATFORM1

DR Orchestratio

n

DR

Orchest

ratio

n

Primary Site

Azure Site Recovery Overview

Secondary Site

Hyper-V Replica / SQL Always On

Azure Site Recovery

SCVMM

Compute

Storage

Networks

DRP

SMI-S Provider

Microsoft Azure

Service Provider

Private Cloud

DR Orchestration

DR

Orchestratio

n

DR Orchestration for SQL Apps: Tier1, Site to Azure

Hyper-V Replica

Azure Site Recovery

SQL Availability Group

App Front End

SQL Backend

Primary Site Azure

Azure Storage

IaaS VM

Azure as your recovery site

Uses Hyper-V replica to replicate VMs into the Azure site, where they can be turned on

Pricing$27/month per VM protected

Recover Virtual Machines into Azure

Enterprise Mobility Management


Manage mobile devicesPassword reset and single sign-on for SaaS appsRights Management Services

PricingCurrent reduced cost is $4.00 per user http://www.microsoft.com/en-us/server-cloud/products/enterprise-mobility-suite/

Enterprise Mobility Suite

Demo

EMS


Business Productivity Platforms

Do new thingsDo things betterStop doing things

Business Focused Capabilities

Financial benefitsQuantifiable benefitsMeasurable benefitsObservable benefits

Read more:http://www.concurrency.com/blog/business-case-framework/

Quantifying Value

http://www.concurrency.com/blog/business-case-framework/

Business Intelligence


Improve decision makingAccess anywhereEasy to use

PowerBI

Based in SharePoint in Office365HTML5 and App-based VisualizationsUses excel datasheets or Analysis ServicesUses gateway to connect on-premise

PowerBI

Demo

PowerBI


Office365


1 TB per userAccess online and offlineData control and analysis capabilitiesShare data with anyone

OneDrive

Touch centricBusiness impactingConveys mission, goals, activity

Beautiful Experiences with Live Tiles

Traditional User Experience

Company

Modern Experience

Company

Responsive Design / Device Touch Friendly User Experience

iPad• iPhone• Android • Windows

Microsoft Touch Devices

Wabash Locations

Branch

My Dept.

Quotes

Home

Environmental Health & Safety

Branch

Jobs by Branch

Company

Company

Company

My Tasks Update Patient data Employee Reviews Create work

schedule

Tasks & SchedulesMy Schedule 9:00 – 9:30

Team Meeting 10:00 – 11:00

Homecare visit 3:00 – 4:00

File Report

Top 5 Policies The 5 most recent

policies The 5 most recent




policies

Compliance and Training Top 5 Documents Recent training

docume… Recent training




docume…

Bruce Albany

Bruce Albany

Asked a question: Has anyone seen the new devices? About 6 hours ago > like > answer > follow-up

Kim Davis: I had heard of theseAbout 6 hours ago like

Jen Chan

Uploaded photos of the new location in Gurnee in PicturesAbout 6 hours ago > like > answer > follow-up

Social & Communication

Find Locations

Sun

Daily Map of Travel

Mon

Tues

Thurs

Wed

Fri

Sat

Dashboard

Company

Are you Ready for Touch Mobile DevicesFocus on the people, process & experience – then design.

Outlook BI / App SharePoint CRM Line Of Business

NOT Windows 8 App - This is SharePoint On-Premise or O365

Microsoft CRMApril Release


Ability to manage cases from inception to service, to follow-up

Tie cases into service calls to manage customers and revenue

Unified Service Desk

Demo

CRM Unified Service Desk


Modernizing Applications


Application Portfolio Management

Relevance of Application to Organization

Age/Maturity of Application

Ensure Compliance

Performance of Application

Rewrite or Migration Potential of Application

Hardware Refresh Cycle

The highest level of choice, flexibility for managing your applications Hybrid Cloud

PrivateCLOUD: On-premises Cloud

TraditionalNON-VIRTUALIZED

PublicCLOUD: Off-premises Cloud

Knowing where you are, where you want to be and understanding how to get there

Maturity Rating:1: Basic - “We fight fires…”2: Standardized - “We’re gaining control…”3: Rationalized - “We enable business…”4: Dynamic - “We’re a strategic asset…”

Where’s the Challenge for IT?

2 3 41 5

Action Rating 5: Highest Priority. Action Necessary.

Action Rating: 1: Maintain. 2: Maintain. Long Term Action Recommended.3: Medium Priority. Action Recommended.4: High Priority. Action Necessary.5: Highest Priority. Action Necessary.

Key Areas of Focus to Maximize Productivity

Business Productivity IT Productivity

Operations Managemen

t

Configuration and

Systems Managemen

t

Automation

Datacenter Infrastructur

e Managemen

t

Identity and Access

Management

IT Service Managemen

t

Public and Private Cloud

Enterprise Mobility

Management

Portals, Intranets, Business Critical, Doc Imaging,

Workflow…(SharePoint)

Sales, Marketing, Dashboards, Account

Management, Etc. (Dynamics CRM)

Business Applications

Application Development

Unified Communicatio

ns

Business Intelligence

1. Focus on Processes and Technology, to architect a solution for today and the future.

2. Conduct a comprehensive analysis of the current environment using an ITIL framework.

3. Provide remediation or complementary suggestions and insight into areas where IT operations are functioning efficiently, as well as, where opportunities exist for improvement. Show the financial benefits

4. Build a Roadmap outlining objectives, priorities, phases and milestones.

Next Steps….

Questions?

Sample Roadmap Outcome

IT Productivity Roadmap OutcomeThe IT Infrastructure Roadmap for this customer lays out an approach to the challenge of Centralized IT Services Management by immediately delivering of benefits where current processes do not exist and following with more complex process transformations. The roadmap solutions are built cohesively around a strategic direction.

Phase 1: Platform Deployment: The implementation of a Centralized Technology Management Platform components to provide centralized operations management, configuration management, datacenter automation and the delivery of nonexistent IT Service Management functions. This includes the discovery of global software, device and datacenter asset management.

Phase 2: Process Review and Framework Implementation. The system integration and process alignment of existing management functions into a CMS Platform. This enables all of the IT Service Management functions (Incident, Problem, Change, Release, Service Automation) through a centralized platform.

Phase 3: Automation and Visibility: The build out of automations for common repetitive IT tasks consumable through a self service portal (within CMDB) and service catalog. The enablement of global visibility into business service mappings, global IT services with financial dashboards

Phase Timing:

• Phase 1: 2/2014 – 7/2014• Phase 2: 8/2014 – 1/2015• Phase 3: 1/2015 – 6/2015

Roadmap Participants:

• Leadership team• Process management• Server engineering• Identity management• Asset management• Platform engineering• Service Management

External Participants:• Concurrency

IT Productivity Roadmap Outcome

Next steps - surveyFREE Business Productivity Assessment: Get expert guidance on Microsoft technologies–examining how they can benefit your organization.

Business and Technology Roadmap: Take a strategic, technology agnostic approach to your infrastructure operations. Provide executives with a vision, a budget, and a plan to optimize your IT infrastructure through a structured and systematic process.

concurrency technology roadmap

Technology

configuration item service

branch company company

recent policies compliance

iaas large vm

iaas medium vm

node names configuration

end user configuration

business critical