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london 2019 conference agenda

novotel, london West, Hammersmith

11th April 2019

Supporting retail risk and loss prevention globally

rr - l 2016

conference agendas

Supporting retail risk and loss prevention globally

incorporating

Global sponsors Retail Risk European Partner

retail risk theatre

Supporting retail risk and loss prevention globally

London +44 (0) 207 100 3 999New York+1 646 396 0450 Sydney +61 (0) 2 8310 5744

www.retailrisk.com

08:45-09:15 registration – tea & Coffee served

09:15-09:30 Chair’s opening address. Peter Page – Group Senior Risk Manager at a leading Middle East Retail Group.

09:30-09:50 Presentation: Why do employees steal? Terry Streather – Director & Head of Training, Oakwood Training.

09:50-10.10

Panel discussion: a focus on leisure and hospitality – LP culture and challenges. Panelists: Steve Wilkinson – Head of Investigations EMEA and Global Lead on human trafficking investigations, Marriott International. Louise Fouché – Profit Protection and Internal Controls, EAT. Lee Ablett – Loss Prevention Manager, Pizza Hut Restaurants UK.

10.10-10:30 Presentation: the future of retail. Serdar Nurmammedov – Founder & CEO, Beam Wallet.

10:30-11:00 networking break – tea & Coffee served

11:00-11:20 Presentation: exploring total retail loss in an omnichannel world. Yonatan Olsha – VP of EMEA and Alliances, Profitect.

11:20-11:55 retail risk round table disCussions: session 1 – delegates Can Choose from the following four disCussions

1 Terry Streather – Director & Head of Training, Oakwood Training: Mental health and loss prevention – dealing with some common scenarios.

2 Andy Martin – Retail Segment Lead, Morphean: ‘surveillance as a service’: how it can transform the way you use video and show immediate roi.

3 Louis Fouché – Profit Protection and Internal Controls, EAT: Contemplating the end of cash as a payment method?

4 Yonatan Olsha – VP of EMEA and Alliances & Adam Haight – Senior Vice President of Sales, Profitect: Understanding the effects of omnichannel retailing on total retail loss.

11:55-12:30 retail risk round table disCussions: session 2 – delegates Can Choose from the following four disCussions

1 Colin Peters – Group Head of Trading Losses, WHSmith: refund and gift card scams – how are you safeguarding your teams and profits?

2 Alastair Parr – Partner and Co-founder, 3GRC: third party risk management: what does good look like?: alastair Parr – Partner and Co-founder, 3grC

3 Vera Merkatz – Lead Business Developer & Razwan Ghafoor – CEO & Co-founder, ThirdEye: How to tackle shoplifting – at the Pos and in-aisle.

4 Serdar Nurmammedov – Founder & CEO, Beam Wallet: What does the future of retail look like - and how do we get there?

12:30-13:30 lunCh

13:30-13:50 Presentation: omni channel distribution security – improve compliance, reduce the cost. Graham Swallow – Axis Communications.

13:50-14:10 Presentation: the benefits of monitoring international crime trends. Mark Stevenson – Owner/Director, MAS Secure.

14:10-14:30Presentation: the role of the national Business Crime Centre.Patrick Holdaway – Chief Inspector & Head of Operations, National Business Crime Centre.

14:30-15:00 networking break – tea & Coffee served

15:00-15:35 retail risk round table disCussions: session 3 – delegates Can Choose from the following four disCussions

1 Patrick Holdaway – Chief Inspector & Head of Operations, National Business Crime Centre: solutions to reduce violence on retail staff.

2 Luke Hudman – Group Loss Prevention Manager, McKesson UK: How to stop Pharma Fraud.

3 Ken George – EMEA Business Development Manager, Appriss Retail: Managing the risks of self-service checkout.

4 Graham Swallow – Axis Communications: asset protection in the omni channel fulfilment environment.

15:40-16:10 retail risk round table disCussions: session 4 – delegates Can Choose from the following four disCussions

1 Peter Page – Group Senior Risk Manager at a leading Middle East Retail Group: the importance of aligning to the strategic aims of your business.

2 Chris Carter Brennan – CEO, CONXTD: Data management and insight in the retail environment.

3 Mark Stevenson – Owner/Director, MAS Secure: international crime trends – the latest learnings.

4 Andy Massey – Commercial Director, Innovise & Jason Trigg – CEO, Amberstone Guarding: Collaborating against the rise of crime.

16:10 Chair’s closing message. Peter Page – Group Senior Risk Manager at a leading Middle East Retail Group.

The trademarks Retail Risk, eRisk and the Fraud Awards are owned and licensed for use by Really Effective Marketing Ltd. All rights reserved.

08:45-09:15 registration – tea & Coffee served

09:15-09:30 Chair’s opening address. Lee Golding – Operational Risk Manager – Asia & UK, Cotton On Group.

09:30-09:50 Presentation: How to manage risk in your distribution centres. Steve Teatum – Head of Loss Prevention, Warehouse and Distribution, Next.

09:50-10.10 Presentation: eBay’s global asset protection – building on retail partnerships. Alicja Smardz – Asset Protection Investigator, eBay.

10.10-10:30 Presentation: new identity and investigation technology in the fight against fraudsters. David Pope & Simon Kelman – HooYu.

10:30-11:00 networking break – tea & Coffee served

11:00-11:20 Presentation: the internet is mainly fake: how does eCommerce survive and thrive? Sean Bennett – EMEA, Shape Security.

11:20-11:55 erisk round table disCussions: session 1 – delegates Can Choose from the following four disCussions

1 Steve Teatum – Head of Loss Prevention, Warehouse and Distribution, Next: How to Manage risk in Your Distribution Centres.

2 Dave Pardoe – Head of Loss Prevention, Card Factory: We’re not just the company cops! How can we shape perceptions of LP in the wider business?

3 Debbie Grant – Senior Policy Lead, Fraud Strategy and Criminal Disruption & Bogdan Ilie – Director, Managed Risk Services, Visa Europe: ask Visa – your questions and issues relating to fraud.

4 Sean Bennett – EMEA, Shape Security: the internet is mainly fake: how does eCommerce survive and thrive?

11:55-12:30 erisk round table disCussions: session 2 – delegates Can Choose from the following four disCussions

1 Masha Cilliers – Payments Consultant and Partner, iBe TSE: Knowing Your Customer – not just KYC but effectively managing identity and authentication.

2 Rochelle Fergus-Dormer – Lead Intelligence Analyst, NetWatch Global: What are the risks, challenges and advantages of using open source and social media (osint) data in fraud investigations?

3 Jo Day – Regional Security & Loss Prevention Manager, Amazon: is there a competitive advantage to holding a professional certification?

4 David Pope & Simon Kelman – HooYu: How to share your fraud data with other merchants and law enforcement.

12:30-13:30 lunCh

13:30-13:50 Presentation: the journey from loss prevention to risk & sustainability at the Cotton on group. Lee Golding, Operational Risk Manager – Asia & UK, Cotton On Group.

13:50-14:10 Presentation: third-party cyber risk: your new weakest link? Malcolm Taylor – Director of Cyber Advisory, ITC Secure.

14:10-14:30Presentation: the road to resilience – exploiting digitalisation to safeguard your operations, revenue and reputation. Omeed Mosavat – Sales Manager, DHL Resilience360.

14:30-15:00 networking break – tea & Coffee served

15:00-15:35 erisk round table disCussions: session 3 – delegates Can Choose from the following four disCussions

1 Omeed Mosavat – Sales Manager, DHL Resilience360: external risk management – experiences & lessons learned.

2 Malcolm Taylor – Director of Cyber Advisory, ITC Secure: third-party cyber risk: your new weakest link?

3 Grace Finn – Skyguard: Personal safety when lone working in the retail industry.

4 Jason Lane-Sellers – Threatmetrix: the state of fraud in eCommerce – exploiting payments, delivery and returns.

15:40-16:10 erisk round table disCussions: session 4 – delegates Can Choose from the following four disCussions

1 Yaela Garr – Business Development Manager, Riskified: What fraud prevention will look like in a post PsD2 world.

2 Sam Lomax – Fraud Consultant & Leigh Shout – Best Practice Manager, Cifas: Fraud in the retail sector – the threats and what to do about them.

3 Andy Wainwright – Head of Directory Loss Prevention, Next: How do we manage high-risk retail offerings?.

4 Max van Riel – Eagle Eye Networks: the cybersecurity threat: how secure is your CCVt surveillance?

16:10 Chair’s closing message. Lee Golding – Operational Risk Manager – Asia & UK, Cotton On Group.

Global sponsors

erisk theatre

Retail Risk European Partner