conference calling etiquette

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Be At Your Best on Your Be At Your Best on Your Next Conference Call Next Conference Call Brandon Munro and Gihan Perera Brandon Munro and Gihan Perera www.BetterConferenceCalls.com www.BetterConferenceCalls.com

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Conference calls can be very productive because people don't have to travel for meetings, but they can also be very unproductive because people don't know how to behave appropriately on them. Watch our brief presentation about the ten best practices for conference call etiquette.

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Page 1: Conference Calling Etiquette

Be At Your Best on Your Be At Your Best on Your Next Conference CallNext Conference Call

Brandon Munro and Gihan PereraBrandon Munro and Gihan Pererawww.BetterConferenceCalls.comwww.BetterConferenceCalls.com

Page 2: Conference Calling Etiquette

Do you work in Do you work in an organisation?an organisation?Do you make Do you make conference calls?conference calls?Would you like to Would you like to be better at them?be better at them?

Page 3: Conference Calling Etiquette

Then this presentation Then this presentation is for you!is for you!

The Ten Best Practice Techniques The Ten Best Practice Techniques for Conference Call Etiquettefor Conference Call Etiquette

Page 4: Conference Calling Etiquette

• Shut the door• Oil the squeaky chair• Turn off noisy appliances• Don’t stay in an open plan office• Be aware of kids and pets• Use a land line, not mobile/cell• Turn off other phones• Turn off audio on your computer

1. Find a quiet environment.1. Find a quiet environment.

Page 5: Conference Calling Etiquette

Call in a few minutes before the scheduled start.

Start on time, even if everybody isn’t there.

Finish on time.

2. Keep to time.2. Keep to time.

Page 6: Conference Calling Etiquette

Announce yourself when you join the call.

Don’t let in uninvited participants.

Ask for permission before inviting your assistants or colleagues to the call.

Identify yourself before speaking or answering questions.

Address people by name when you ask them a question.

3. Use names: Yours and theirs.3. Use names: Yours and theirs.

Page 7: Conference Calling Etiquette

Don’t socialise or start talking about the content of the call.

Let the other “early birds”make the most of the time before the call formally starts.

4. Wait for the call to start.4. Wait for the call to start.

Page 8: Conference Calling Etiquette

Don’t speak over people, interrupt, make sarcastic comments, make side comments or make personal attacks on people.

Pause frequently to allow for comments or questions.

5. Be polite.5. Be polite.

Page 9: Conference Calling Etiquette

6. Use mute when not speaking.6. Use mute when not speaking.

Mute your phone when you are not speaking to eliminate background noise and improve call quality.

Page 10: Conference Calling Etiquette

Avoid pencil tapping, humming, sighing, paper shuffling, smacking lips, etc.

Don’t eat during the call.

Turn off call waiting and don’t put a call on hold.

7. Remove audible distractions.7. Remove audible distractions.

Page 11: Conference Calling Etiquette

Turn off e-mail, mobile/cell phones, etc and give your full attention to the call. If multi-tasking is essential then ensure it is muted.

8. Avoid multi-tasking.8. Avoid multi-tasking.

Page 12: Conference Calling Etiquette

Don’t conduct side conversations just because the person you need to talk to is on the call.

9. Stay on track.9. Stay on track.

Page 13: Conference Calling Etiquette

Present information clearly and in a structured way.

Do not talk unnecessarily or allow the call to stray off topic.

Don’t give detailed reasoning where a simple answer will suffice.

Be succinct.

10. Respect their time.10. Respect their time.

Page 14: Conference Calling Etiquette

Of course, good etiquette is most effective when practised by EVERYONE! Download our FREE Conference Call Etiquette Guide to share with participants before the call.

www.BetterConferenceCalls.comwww.BetterConferenceCalls.com

Page 15: Conference Calling Etiquette

Want to know more?Want to know more?

www.BetterConferenceCalls.comwww.BetterConferenceCalls.com

Our e-book “Best Practice Conference Calls” teaches you everything to know to be at your best on your next conference call.

Visit our Web site now for instant access.