17th Annual Educational Conference Negotiating Change: People, Paradigms and Policies

Conference Program

March 17 - 18, 2017

2050 Gateway Place San Jose, CA 95110

Silver Sponsors

LanguageWorldServicesisNorthernCalifornia’spremierlanguageserviceproviderofferingcomprehensivesolutionsforhealthcare,governmentandprivatesectororganizations.Fornearly15years,ourbusinessgoalhasbeentomakelanguageservicesaccessible,affordableandrigorouslyprofessional.Weproudlyofferqualifiedemployeeinterpreters,certifiedtranslatorsandskilledbilingualstafferswhocontinuetoexceedindustryexpectations.http://www.languageworldservices.com/

TheCaliforniaCourtInterpreterProgramstrivestoensureaccesstothecourtsforpersonswithlimitedEnglishproficiencyorthosewhoaredeaforhard-of-hearing,bydevelopingprogramsandpracticesthatenhancethequalityofinterpretationandincreasetheavailabilityofqualifiedinterpretersinthecourts.http://www.courts.ca.gov/programs-interpreters.htm

TheNationalCertificationCommissionforHealthcareInterpretersisanon-profit,501(c)(6)organizationfoundedin2009,whosemissionistodevelopandadministeracomprehensivenationalcertificationprogramforhealthcareinterpretersofalllanguages.CCHIbringstogetherstakeholdersfromacrossthehealthcareinterpretingindustryandprofession.CCHIofferstwonationalcertifications:CoreCHI™-aprofessionalknowledgecertification,andCHI™-alanguage-specificperformancecertificationinArabic,MandarinandSpanish.CCHIalsoadministerstheContinuingEducationAccreditationProgram.http://www.cchicertification.org/

InterlingvaInc.,isaninterpreting,translatingandconsultingcompanyheadquarteredinSacramento,California.Thecompanyspecializesinprovidinghealthcareinterpretingservices.Wehavebeensuccessfullyprovidinglinguisticservicesfor11yearstoavarietyofhealthcareentitiesthroughoutNorthernCalifornia.Currentlyourservicesareavailable24/7in70pluslanguages.http://www.ilinterpreting.com/

LanguageLineSolutionsisthegloballeaderininnovativelanguageaccesssolutionsforover34years.Weprovidethehighestqualityphone,video,andonsiteinterpreting,translationandlocalization,aswellasbilingualtestingandtraining.Trustedbymorethan25,000clientstoenablecommunicationwiththegrowingLimitedEnglishProficientandtheDeafandHard-of-Hearingpopulations,wedelivertheindustry’sfastestandmostdependableaccesstohighlytrainedlinguistsin240languages,24/7/365.http://www.languageline.com/

LucilePackardChildren'sHospitalStanfordistheheartandsoulofStanfordChildren’sHealth.Nationallyrankedandinternationallyrecognized,our311-bedhospitalisdevotedentirelytopediatricsandobstetrics.Oursixcentersofexcellenceprovidecomprehensiveservicesanddeepexpertiseinkeyobstetricandpediatricareas:brain&behavior,cancer,heart,pregnancy&newborn,pulmonaryandtransplant.Wealsoprovideanadditional,widerangeofservicesforbabies,kidsandpregnantmoms.http://careers.stanfordchildrens.org/

6

Ambassador Sponsors

Conferencephotographer

www.accessontime.com

FridayEntertainment

www.voicesacademy.com

SaturdayA/V

CommunicationServicefortheDeaf•www.csd.org

Exhibitors

CaliforniaCourtInterpretersProgram

www.courts.ca.gov/programs-interpreters.htmLanguageLineSolutionswww.languageline.com

CertificationCommissionforHealthcareInterpreterswww.cchicertification.org

LiNKSSignLanguageandInterpretingServiceswww.linksinterpreting.com

CertifiedLanguagesInternationalwww.certifiedlanguages.com

LucilePackardChildren'sHospitalStanfordcareers.stanfordchildrens.org

CrossCulturalCommunications

www.cultureandlanguage.net

Marttiwww.martti.us

HeathCareInterpreterNetwork(HCIN)hcin.org

SOSiwww.sosi.com

InterlingvaIncwww.ilinterpreting.com

NationalBoardofCertificationforMedicalInterpreters

www.certifiedmedicalinterpreters.orgLanguageWorldServices

www.languageworldservices.com

7

17thAnnualEducationalConference Negotiating Change: People, Paradigms and Policies

Friday,March17,2017

DearConferenceAttendees,EventPartners,andColleagues,OnbehalfofCHIA’sBoardofDirectorsandstaff,Welcometothe17thAnnualEducationalConference,NegotiatingChange:People,ParadigmsandPolicy.Iwouldliketothankoureventpartners-ourSilverSponsors:LanguageWorldServices,CaliforniaCourtInterpretersProgram,CertificationCommissionforHealthcareInterpreters,InterlingvaInc.,LanguageLineSolutions,andLucilePackardChildren'sHospitalStanford:ourAmbassadorSponsors:AccessOnTime,VoicesAcademyBeta,andCommunicationServicesfortheDeaf;andourExhibitors:CertifiedLanguagesInternational,CrossCulturalCommunications,HealthCareInterpreterNetwork,Martti,theNationalBoardofCertificationforMedicalInterpreters,andSOSInternational.Theirgeneroussupportmakepossiblethisconference.The17thAnnualEducationalConferencemarksthebeginningofanewformatinourconferencehistory.Fromnowon,youwillhaveaccesstotwo-fulldaysofconferenceworkshopsandpresentations.Wehaveincreasedthenumberoflearningopportunitiesyouhaveaccessto.NegotiatingChange:People,ParadigmsandPolicy,hasbeenastruggleforhealthcareinterpreters,andnowmorethaneverwemustbepreparetoovercomethelinguistic,cultural,andsocialbarrierswemightfacewhileinterpretingforLimitedEnglishProficientindividuals.Theagendafeaturesskills-buildingworkshopsforinterpreters,andinterpretertrainers;aswellaspresentationsinfourareas:InterpretingSkills,MedicalTerminology,Professionalism,andManagement.WhetheryouareaCHI,CMI,orASLinterpreter,youcanearnCEUsin21outof28sessionsduringtheconference.Lastbutnotleast,Iwouldliketothankallofourpresentersfortheirsupportandgenerosityinsharingtheirknowledgewithusoverthetwo-dayconference.Presentersareasimportantaseveryoneelseattendingtheconference.CHIA’sgoalistoprovideyouthebestconferenceexperienceyoudeserve.Ihopeyouenjoytheconferencewhilenetworkingwithyourpeers,friends,andeventpartners.Enjoy…andhavefun!!Sincerely,JoséGarcíaCHIAPresident

8

CHIA's17thAnnualEducationalConferencehasbeenaccreditedforthefollowingCEUs:

A. ATA:10CEP(ContinuingEducationPoints)forattendingthetwo-dayconference.

Youmustregisterandattendthetwo-dayconference.Attendeestoone-dayonlydonotqualifyforthiscredit.ATAContinuingEducationPointsarenotforindividualworkshopsorpresentations.Aftertheconference,pleaserequestyourcertificateofattendancebysendinganemailtodschinske@chiaonline.organdallow3-4weeksfordelivery

B. CCHI:20outof28workshopsandpresentationshavebeenaccreditedforCCHICEcredit.Pleaseuseattachedlisttoobtainthepresenter’sororganizer’ssignatureasevidenceofyourattendanceforeachapprovedsession.Youmayalsorequestacertificateofattendancetotheconference.Aftertheconference,pleaserequestyourcertificateofattendancebysendinganemailtodschinske@chiaonline.organdallow3-4weeksfordelivery.

C. RID:1presentationisapprovedfor0.1(PS).31workshopsandpresentationshavebeenpre-approvedforPINRA.PleaseusetheRIDsignaturelist(availableatregistrationdesk)toobtainthepresenter’sororganizer’ssignatureasevidenceofyourattendanceforeachapprovedsession.Submitthis,togetherwithaPINRAformanda$10processingfeeforeachsession,toNorCRID:

Attn:CarmenOlsen,CMPCoordinatorNorCRIDP.O.Box2134Fremont,CA94536

10

WorkshopsandPresentationsaccreditedbyCCHI

Interpreter’sFirst&LastName:____________________________________________

Workshop/Presentation CEHours Presenter/OrganizerSignatureAnticonceptivos:MedicalTerminologyforFamilyPlanning

1

BloodThinnerorAnticoagulant?

1

BuildingEntrepreneurialSkillsforInterpreters

1

CHIAStandards–CaliforniaStandardsforHealthcareInterpreters:EthicalPrinciples,Protocols,andGuidanceonRoles&Intervention

1

CulturalandLinguisticEmergencies:FromDescribingQualityofPainto“SientoAtacadolosBronquios”

1

CulturalCompetencyinHealthcareInterpreting:DeconstructinganInterpreter’sOverlappingDomains

2

EndofLifeAct–ImplementationandInterpreterPreparationatUCSFHealthandUCLAHealth

1

EnhancingInterpretationSkillsThroughMentoring-PracticalToolstoAdvanceYourInterpretingCareerandEncourageOthers

1

EthicalDilemmasThatKeepYouAwakeAtNight

2

“INeedaRepetition,"OrHowtoDevelopYourShort-TermMemorySkills

1

InterpretingforthePediatricForensicInterview

1

InterpretinginWorkers’CompField

1

MedicalInterpreterasSelf-DirectedLearners:ProvidingQualityServicesThroughthePursuitofPerfection

1

ServiceMatters:TheRoleoftheInterpreterinthePatientExperience

1

“SightTranslation–theGood,theBadandtheUgly”

2

SupportingLEPPatient–ProviderCommunicationRemotely

1

The8hourNeuropsychologicalEvaluation

1

TheInterpreters’PrescriptionforEffectivePractice

1

TheTrauma-InformedInterpreter:TechniquesandStrategiesforInterpretingTrauma

1

UnderstandingtheCulturalFrameworkofCommunication

1

WhatYouNeedtoSucceedasaRemoteInterpreter

1

ConferenceProgram

PresentationLevelDescriptionLevelI: Beginner,aninterpreterwithlessthanoneyearofexperience/practiceLevelII: Intermediate,aninterpreterwithuptothreeyearsofexperience/practiceLevelIII: Advanced,aninterpreterwithmorethanthreeyearsofexperience/practice

Thursday,March165pm–7pm BoardDinner 7pm–9pm ExhibitSetup 7pm–10pm BoardMeeting

Friday,March178am–4pm AttendeeRegistrationOpen BAYSHOREFOYER8am–9am9am–4:30pm

ExhibitSetupExhibitsOpen

BAYSHOREFOYERBAYSHOREFOYER

9-9:30am

OpeningCeremony

DONNER/SISKIYOU

9:30–10am

NetworkingwithExhibitors/CoffeeBreak

BAYSHOREFOYER

10–12pm

Workshops

A. Experience-BasedLearning,CynthiaE.RoatTrainingforInterpreterTrainers

CARMEL

B. CulturalCompetencyinHealthcareInterpreting:DeconstructinganInterpreter’sOverlappingDomains,DianaC.HollandInterpretingSkills,AllLevel(2CCHICEhours)

CASCADE

C. EthicalDilemmasThatKeepYouAwakeatNight,NatalyaMytarevaInterpretingSkills,AllLevels(2CCHICEhours)

SIERRA

D. “SightTranslation–thegood,thebadandtheugly,”RosannaBalistreriandJulieBurnsInterpretingSkills,AllLevels(2CCHICEhours)

MONTEREY

12–1:30pm

LunchonyourOwn

1:30–2:30pm BreakoutSessions A. CulturalandLinguisticEmergencies:FromDescribingQualityofPainto“Siento

AtacadoslosBronquios,”AntonioEsclapesMedicalTerminology,LevelIII(1CCHICEhour)

CASCADE

B. EndofLifeOptionActinCalifornia–PanelDiscussionBillGlasser,DonSchinske,MateoRutherfordProfessionalism,AllLevels

SIERRA

C. TheInterpreters’PrescriptionforEffectivePractice,RichardLaurionInterpretingSkills,LevelII(1CCHICEhour)

CARMEL

D. SupportingLEPPatient–ProviderCommunicationRemotely,BeverlyTreumannandFernandoPinedaInterpretingSkills,LevelII(1CCHICEhour)

MONTEREY

2:30–3pm NetworkingwithExhibitors/CoffeeBreak BAYSHOREFOYER3-4pm

BreakoutSessions

A. EquipmentAssistedSimultaneousMedicalInterpreting(EASMI):APathTowardImprovedEfficiencyandEffectivenessinMedicalInterpreting,EdenY.BravoMontenegroandJeffreyS.MillerTechnology,LevelII&III

MONTEREY

B. EndofLifeAct-ImplementationandInterpreterPreparationatUCSFHealthandUCLAHealth,MateoRutherfordandHalaFamInterpretingSkills,AllLevels(1CCHICEhour)

SIERRA

C. InterpretingforthePediatricForensicInterview,AlisonArévalo-AmadorMedicalTerminology,AllLevels(1CCHICEhour)

CASCADE

D. HealthcareInterpreting:ASystemsThinkingApproach,MirnaBonalesManagement,AllLevels

CARMEL

4:15–5:15pm BreakoutSessionsA. The8HourNeuropsychologicalEvaluation,SamuelB.Verkhovsky

InterpretingSkills,AllLevels(1CCHICEhour)CARMEL

B. CHIAStandards–CaliforniaStandardsforHealthcareInterpreters:EthicalPrinciples,Protocols,andGuidanceonRoles&Intervention,BeverlyTreumannProfessionalism,AllLevels(1CCHICEhour)

SIERRA

C. MedicalInterpreterasSelf-directedLearners:ProvidingQualityServicesThroughthePursuitofPerfection,ValerieHuangInterpretingSkills,LevelII(1CCHICEhour)

CASCADE

D. LanguageAccessPlansandtheImpactofSection1557oftheAffordableCareAct,ErikaShellCastroManagement,AllLevels

MONTEREY

5:15–7pm DinneronYourOwn

5:30-7pm AnIntroductiontoCaliforniaCourtInterpretingAnneMarx

CASCADE

7-9pm PosterPresentations&NetworkingReception DONNER/SISKIYOU9-11:00pm DanceParty

DONNER/SISKIYOU

Saturday,March128–11am AttendeeRegistrationOpen BAYSHOREFOYER8-9am NetworkingBreakfast DONNER/SISKIYOU9am-3pm ExhibitsOpen BAYSHOREFOYER

13

9-10am BreakoutSessionsA. Lessonsofthe2ndNationalJobTaskAnalysisStudyoftheHealthcareInterpreter

Profession,NatalyaMytarevaandMargaritaBekkerProfessionalism,AllLevels

SIERRA

B. Anticonceptivos:MedicalTerminologyforFamilyPlanning,MichelleScottandCarlosPavaMedicalTerminology,AllLevels(1CCHICEhour)

CASCADE

C. EnhancingInterpretationSkillThroughMentoring–PracticalToolstoAdvanceOurInterpretingCareerandEncourageOthersAnaCatalinaGonzalezSiaxInterpretingSkills–AllLevels(1CCHICEhour)

SAN JOSE

D. WhatYouNeedtoSucceedasaRemoteInterpreter,ElianaLoboInterpretingSkills,AllLevels(1CCHICEhour)

MONTEREY

10-11am PosterPresentations&NetworkingwithExhibitors BAYSHOREFOYER

11-1pm LunchandCHIAAwardsPresentation KeynoteSpeaker:ShaneFeldmanNegotiatingChange:People,ParadigmsandPolicies

DONNER/SISKIYOU

1:15-2:15pm BreakoutSessionsA. BloodThinnerorAnticoagulant?TatianaGonzalez-Cestari

MedicalTerminology,AllLevels(1CCHICEhour)SIERRA

B. TheTrauma-informedInterpreter:TechniquesandStrategiesforInterpretingTrauma,MarjoryA.BancroftInterpretingSkills,LevelII(1CCHICEhour)

CASCADE

C. BuildingEntrepreneurialSkillsforInterpreters,RosannaBalistreriProfessionalism,AllLevels(1CCHICEhour)

SAN JOSE

D. TheRoadtoaPreparedInterpreter:QualityStrategiesfromanAgencyPerspective,BillGlasserManagement,AllLevels

MONTEREY

2:15–2:45pm NetworkingwithExhibitors/CoffeeBreak BAYSHOREFOYER3–4pm ExhibitBreakdown

2:45-3:45pm BreakoutSessionsA. ServiceMatters:TheRoleoftheInterpreterinthePatientExperience,NickArce

Professionalism,AllLevels(1CCHICEhour)SAN JOSE

B. “INeedaRepetition,”OrHowtoDevelopYourShort-termMemorySkills,MargaritaBekkerInterpretingSkills,LevelII&III(1CCHICEhour)

SIERRA

C. UnderstandingtheCulturalFrameworkofCommunication,GayleTangInterpretingSkills,LevelII&III(1CCHICEhour)

MONTEREY

D. InterpretinginWorkers’CompField,MarkhaboElNasserInterpretingSkills,AllLevels(1CCHICEhour)

CASCADE

4–5pm ClosingCeremony&Raffle DONNER/SISKIYOU