FADVS Conference, September 15 – 17, 2014

Monday, 9/15

4:30: Check-in time. Meet and Mingle 6pm – 7pm: Dinner on your own7:15pm – 8:30pm: Keynote Speaker Julie Zaiback will provide insights on the Affordable Care Act and how Volunteers can have an impact.

Tuesday, 9/16: Concurrent SessionsTIME Session A Session B9am – 10am Developing an Online Education program

by Aimee Yahn-Carmichael, FADVSVolunteerism from a Patient’s Perspectiveby Linda Ryan, Toastmasters

10:15 – 11:15 LGBTI and Inclusionby Beth Montelongo, FADVS

Onboarding Volunteersby JoAnn Webster, FADVS

12:00 – 12:45 Lunch Lunch1pm – 2pm Arts in Healthcare & Arts by the disABLED

by Jill Palmer, FADVSEngaging Volunteers with a Customer Service Initiative by Donna Braddish, FADVS

2:15 - 3:15 Patient Advisory Councilsby Heather Reasoner, FADVS

Dealing with Difficult Volunteersby Lorraine Pitre, Attorney

3:30 – 4:30 Volunteer Retention and How it’s Measured by Julie Myers, FADVS

Roundtable Discussion, Q&ABy Joyce White, FADVS

5:00 – 6:00 Cocktail hour Cocktail hour

Wednesday, 9/17 11am: Installation of Officers Luncheon - For members only. Guests $35.(Sponsored by Kilborne & Kilborne)

Registration: Members: $195 Non-members: $245 Deadline: 8/29/14Included in Registration: Box lunch Tuesday at noon and heavy hors d’oeuvres Tuesday evening(cash bar available during Cocktail hour). Make Checks payable to Florida Association of Directors of Volunteer Services (or FADVS), c/o Aimee Yahn-Carmichael, Treasurer, Boca Raton Community Hospital, 800 Meadows Road, Boca Raton, FL 33486Please wear your Healthcare Agency ID badge.For information on becoming a member of FADVS

Location and Accommodations:Orlando Marriott, Lake Mary: $129 plus tax; rooms limited; must reserve prior to 8/29/14 to secure rate1501 International Pkwy, Lake Mary, FL 32746 (407) 995-1100Book your group rate today!

Julie Zaiback

Keynote Speaker

Julie Zaiback Julie is the Senior Manager of Government & Public Policy for Adventist Health System. Her responsibilities include advocacy and policy support for 44 AHS hospitals in 10 states. She leads the federal affairs team’s efforts around emerging policy trends, analysis and development. Prior to joining Government & Public Policy, Julie provided strategic communications oversight to Adventist Health System’s “Enterprise Resource Planning” initiative. She currently serves on the board of directors for the BETA Center (for teen mothers) and on the legislative subcommittee of the Greater Orlando Human Trafficking Task Force. Julie achieved a master’s of public health from the University of South Florida and a bachelor’s in anthropology from University College London.

Concurrent Session Speakers

Donna Bradish, CDVS Donna is the Director of Volunteer Resources and Auxiliary Development for Cape Coral Hospital and Lee Memorial Hospital in the Lee Memorial Health System. She is responsible for the development of volunteer programs to enhance Lee Memorial’s mission as a public, not-for-profit community-owned health care provider and directs the efforts of more than 1,500 volunteers and auxilians. She has been with the System for 21years. Donna has a Bachelor’s of Science degree in Management from International College in Fort Myers. In September 2011, Donna received the prestigious Florida Association of Directors of Volunteer Services Sally Sitta Commitment to Excellence in Volunteer Administration Award. This recognition by her peers is mirrored by those she serves. Before joining Lee Memorial, Donna worked as Public Relations Specialist/Volunteer Coordinator for Latrobe Area Hospital in Latrobe Pennsylvania for 13 years.

Julie Meyer Julie is a Human Resources practitioner and has been part of the Florida Hospital Altamonte family since 2009, first as a volunteer and then as a staff member. Prior to her tenure at Florida Hospital, Julie worked as an HR generalist in New York City at investment bank Goldman Sachs & Co. where she managed Diversity and Inclusion efforts for the Americas. Before moving to Wall Street she held several recruiting positions at a variety of technology companies and staffing agencies in the New York metro area. She completed graduate level studies in Organizational Communication at Wake Forest University in Winston-Salem, NC and holds a bachelor’s degree in Communication from Coker College in Hartsville, SC. Julie is certified as a Professional in Human Resources (PHR) through the Human Resources Certification Institute and is a member of the Society of Human Resource Management as well as the Association of Healthcare Volunteer Resource Professionals (AHVRP) and the Florida Association of Directors of Volunteer Services (FADVS).

Beth Montelongo

Beth graduated from Armstrong Atlantic State University with a degree in Public Health. She worked for 5 years as a Victim Advocate for Sexual Assault victims, and then started her career in Volunteer Services in 2006 with Mayo Clinic. Beth worked with many different populations while serving as a victim advocate, including the LGBT community. Since being with Mayo Clinic, Beth has actively participated in several diversity workshops, one of which was entirely dedicated to the LGBTI community and healthcare issues surrounding them.

Jill Palmer, CDVSJill, is the Director of Volunteer Resources and Auxiliary Development for Lee Memorial Health System at HealthPark Medical Center & the Golisano Children’s Hospital of Southwest Florida. In addition, Jill also oversees the system-wide Arts in Healthcare and Art by the DisABLED programs. She is responsible for the development of the volunteer program in the 466-bed acute care facility. The volunteers support the mission of LMHS, a public, not-for-profit community-owned health care provider. Jill directs the efforts of more than 1,200 volunteers and auxilians annually. She has been with the System for 12 years. Jill has a Master’s degree in Health Services Administration from the University of Central Florida with a special focus on Gerontology. This past year Jill had the honor as serving on the FADVS Board of Directors as the Corresponding Secretary/News & Views Editor and has previously served as the CEVA Award Chair.

Lorraine Pitre, JD Lorraine is an attorney and works for one of Orlando’s Hospitals in their Human Resources Department as an Employee Relations Consultant. Ms. Pitre earned her Juris Doctorate from Florida Agricultural & Mechanical University in 2011. She received her undergraduate at the University of Phoenix. Ms. Pitre enjoys giving back to the Central Florida community, and is active in community work through memberships in the Orange County Bar Association and Florida Association for Women Lawyers. She has participated in the following volunteer events (for 2013): Chair of the Law Week luncheon; Runway for Justice; Feeding Children Everywhere; Beta Center Program; Citizenship Day; Haitian Flag Day; Church of Christ of West Orlando Community Day/Health Fair. She is currently serving in the Orange County Bar Association Law Week Committee as Co-Chair of the 2014 Law Week luncheon.

Heather ReasonerHeather has been a healthcare professional and manager for multiple departments(medical records, transportation, Compliance and Joint Commission Readiness, volunteer services and concierge\guest services) and disciplines for 16 years with 8  in volunteer services. She is MBA trained and helped pilot a patient and family advisory council at Florida Hospital Altamonte. She has worked closely with their patient experience team to pilot this unique council to provide patient and family centered care to our community.

Linda RyanLinda is a three time cancer survivor, mother, and co-founder of ME STRONG.  As a speaker Linda has become a resource for others throughout the country by her willingness to share open and candid details of her struggles and refusal to let cancer control her life.   As a result of her journey she and four of her closest friends co-founded ME STRONG

whose mission is to support the friends, family, and individuals battling cancer through the power of friendship.  She thrives on running, exercise, the beach, reading, laughing with her friends, and most of all, being a mom to her two boys, Matthew and Ethan.

Joanne Webster, CDVSJoanne has been the Director of Volunteer Services, Manatee Memorial Hospital, for 10 years, after being an Auxilian for 10 years. As an Auxilian she was president on two occasions, and she was on the AFHAV Board as the West Central Nominating person. As a DVS, Joanne has been active in our SunCoast Chapter of Florida Association of Directors of Volunteer Services (FADVS), on the FADVS Board in many capacities including President, on our Southeastern Healthcare Volunteer Leaders (SHVL) organization as the Florida rep, and she is presently on the national Association of Healthcare Volunteer Resource Professionals (AHVRP) Board.

Joyce White, RNJoyce has been a professional nurse at Mayo Clinic since 1990, transitioning into her current role as Director of Volunteer Services 9 years ago when she also began serving on the Joint Commission Standards Compliance Committee. She is an active member of AHVRP and has served as the FADVS First Coast Council Representative, nominating committee chair and on their Executive Board. Joyce’s alma mater is Jacksonville University; during those years she was politically active, speaking at a Congressional Hearing in Washington rallying for change. Prior to becoming a nurse, Joyce volunteered and served as the Director of Children’s Ministry at a local church for 10 years.

Aimee Yahn-Carmichael, MAA, CDVS Aimee has been the Director of Volunteer Services for Boca Raton Regional Hospital since 2007.  Aimee holds a Bachelors of Arts in Organizational Development. She also has a Master of Arts in Administration, with a Concentration in Organizational Development, from the University of the Incarnate Word. Aimee is currently completing her final year as a doctoral student seeking a Doctorate in Business Administration with a Concentration in Human Resources.  Aimee has served as a guest speaker and training consultant for several organizations including DOVS, World Duty Free and the River City Organizational Group. She presently serves on the Executive Board for FADVS. Her years of experience as a Corporate Trainer, coupled with her educational background, have provided her with a firm understanding of adult learning. Her session will be on using technology (video) for training volunteers.