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Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase Benelux DDC – November 9 th 2009

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Page 1: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

Steelcase.

Design as a solution. The c2c approach.

Serena BorgheroMarketing & SustainabilitySteelcase Benelux

DDC – November 9th 2009

Page 2: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

Design is the first sign of human intention

Page 3: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

1912Company Established

13,000+Passionate Employees Worldwide

80,000+Companies served

650+Global Dealer Network

96Area offices

31Manufacturing facilities

Steelcase

500+Product Lines

$3.2 BillionAnnual Revenue

SCSNew York Stock Exchange

Page 4: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

Brand Promise

We believepeople perform betterin an inspiring work environment

Our Vision

Page 5: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

Brand Promise

We help Companiesaround the worldworking more efficiently and effectivelyby providing healthy and well-designed work environments

Our Mission

Page 6: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

Our Inspiration

James P. HackettPresident and Chief Executive OfficerSteelcase Inc.

Instead of being a drain on profits, sustainable development has become another source of inspiration for us — leading to smarter products, more cost-effective processes and new solutions. Designing for the environment or ecodesign is part of the essential fabric of being a successful global enterprise.

““We also believe our future environmental progress should be

inspired by the Cradle-to-Cradle philosophy developed by McDonough Braungart Design Chemistry (MBDC).

Page 7: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

Our Actions

. . .1989 1995 2008 20122006

Designing for the environment or eco-design is part of the essential fabric of being a successful global enterprise.

Page 8: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Our objective

Evolving towards

a positive

footprint

Page 9: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

From eco-efficiency

Key figures (2001-2009*)

• Greenhouse emission: - 49%

• Water consumption : - 64%

• Waste and recycling: - 71 %

• VOC air emissions: - 95%

• First renewable energy buyer to sponsor

industrial-scale wind farm

(20% US electricity usage)

* CSR report 2009

Page 10: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

To eco-effectiveness

Embedding sustainability

into everything we do

Page 11: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

Life Cycle Thinking

Intelligent product design means incorporating environmental thinking

from the very beginning of a process, not as an afterthought.

Page 12: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

• Launched internationally in 2004

• Combines ergonomics, sustainability, design performances

• Winner of

• Gold Industrial Design Award – 2006

• Red Dot Design Award - 2005

• iF International Design Award - 2005

• Editors choice at Neocon – 2004

• Our most sold chair in the world

Think – the chair with a brain and a conscience

Page 13: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

Life Cycle Assessment

production

transport

materials

Page 14: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

Thinking outside the box…

about the box

35% less trucks

on the road

save per year*…

- 43.000 lit petrol

- 143 tones of CO2

* For 100.000 chairs sold

Page 15: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

• Will be launched in September

• Combines aesthetics with real comfort and easy to use ergonomics design

• Sustainable design

Reply – just for you

Page 16: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

Reply

Vs EcoSmart

save per year*…

- 45.000 lit petrol

- 182 tones of CO2

* For 55.000 chairs sold

Page 17: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

Life Cycle Assessment

production

transport

use

Video

materials

end-of-use

Page 18: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

Our key learning

Page 19: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

• Real commitment

• Consistent vision

• Clear mission

Tips:

• Identify customer benefits

• Do not apologize for being a company that focuses on profitability

• Experts/Partners active involvement

Believe

Page 20: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

Act

• Clear and measurable objectives• Coherent Action Plan• Dedicated resources • Best partners• Build a community

Tips:• R&D process is a constant balance between

structure/design/sustainability   • Celebrate successes but • Be honest and tell the truth• Start from a pilot

Page 21: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

Measure and communicate

• Celebrate successes but

• Be honest and tell the truth

• Involve people

• Share knowledge

• Dare to be a dreamer

• Be ready to “rethink the way you do

things”

Page 22: Confidential – Steelcase intellectual property Steelcase. Design as a solution. The c2c approach. Serena Borghero Marketing & Sustainability Steelcase

Confidential – Steelcase intellectual property

Questions?

Thank you

The end….

… is just the beginning