confidential subject: electronic warranty line notes/hln01... · hln 01/10 amd 1- jun 03 - 1 of 8...

HLN 01/10 Amd 1- Jun 03 - 1 of 8

Delphi Diesel Aftermarket 1624 Meijer Drive Troy, Michigan 48084 USA Tel: [1] 248.288.2000 Fax: [1] 248.280-8280 © Delphi Diesel Systems

CONFIDENTIAL

Subject: Electronic Warranty Since its introduction, our electronic warranty claim processing system has been evolving to better service your needs. Our efforts are focused on reducing complexity in the system, thereby reducing your administrative time. Some of the features are shown below:

• Enter a new claim • Check status of a claim • View a claim • Obtain warranty account information • Review online help • Warranty charts

Note: You also have the option of receiving e-mail updates as your claim progresses through the electronic system. Starting June 30, 2003, Delphi Diesel Warranty submissions will only be accepted online. Online electronic claim submission promotes more timely and efficient processing of claims for everyone involved. In order for this to happen, submitted warranty claims must contain detailed accurate information. The following walkthrough will review the steps necessary to complete the warranty claim, and answer any questions that you might have. The electronic warranty claim system can be accessed in three ways: Directly by typing in www.delphidiesel.com/warranty, through our web site at www.delphidiesel.com, or through the ADS web site at www.diesel.org. From this site you will be able to log onto the system. The log on screen (Fig. 1) will prompt you for your account number and password. The account number will be your 6-digit account number used for placing orders. Your password by default (if you have not used the warranty site before) will be “temppass”.

01/10 Amd 1

June 2003

HLN 01/10 Amd 1- Jun 03 - 2 of 8


Fig. 1 Log on screen

After accessing the site (Fig. 2), it is highly recommended that you change your password. To do this, click on the “Help” tab on the upper right-hand part of the screen.

Fig. 2 Main screen

HLN 01/10 Amd 1- Jun 03 - 3 of 8


The following screen (Fig. 3) will display a list of help topics. Next, click the line that reads “Changing Account Information”, from the “Help: Changing Account Information” screen (Fig. 4) you will be able to change your password.

Fig. 3 Help Topics

Fig. 4 Changing Password

HLN 01/10 Amd 1- Jun 03 - 4 of 8


The following listing is to be used in conjunction with Fig. 5.

1. Distinguishes the fields between “New Defective” items and “O.E. Fitted” items. Note: Additional and detailed information is needed for “O.E. Fitted” warranty claims.

2. Your company name or contact, address, and contact number.

3. This is for your reference and convenience of tracking the warranty claim.

4. Select as appropriate, normally “O.E. Fitted” or “Service Supplied”.

5. Vehicle or Chassis Make and Model: e.g. Ford New Holland 455.

6. Engine Make and Model: e.g. Massey Ferguson 2865.

7. If the claim is “O.E. Fitted” the pump number will be listed here. If the claim is “Service Supplied” the defective part number will be listed here.

8. The pump serial number will be listed here on “O.E. Fitted” claims. The serial number is located on the pump tag. The number is 5 digits.

9. On “O.E. Fitted” claims the Date Code used will be located on the pump. It is the 3 letters located directly after the serial number (e.g. 12345AWG). “Service Supplied” claims will use the Date Code associated with the specific product being claimed on. The Date Code is most commonly found on injectors and nozzles. On other Delphi Product please see #14.

10. Select as appropriate.

11. The Commission Date is the date of when the part entered service. The Failure Date is the date of when the part failed.

12. The Fault Code is the main cause of failure. The first space is for the 2 letter characters of the failure description (e.g., ZS). The next space is for the 1 digit character for the failure condition (e.g. 3).

13. The Application Code is made up of the applicable engine code, followed by the applicable vehicle/chassis code (e.g. 1DZ1CZ). If the claim is “Service Supplied”, use the code 9ZZ9ZZ.

14. The Packing Code is located on the package of the Delphi product. It is listed by the week and year of production of the product (e.g. 36/01). If neither the Date Code nor the Packing Code can be located, please reference this in the comments section of the claim, put 3 zeroes in the Date Code section, and send the product(s) back to Delphi.

15. Select appropriate unit of time.

16. Enter numeric value of the service life of the product.

17. Enter the 2 letter character of the customer complaint (e.g. KE).

HLN 01/10 Amd 1- Jun 03 - 5 of 8


18. Enter the complaint of the customer.

19. Enter the fault found.

20. Enter the repairs performed and/or any additional comments.

21. Labor and Repair Time should not exceed the time specified for the particular fault. Warranty claims with excessive labor time claimed will not be considered unless adequate justification is included in the “additional comments” section.

22. All parts need to be sent back to Delphi unless otherwise noted, along with a copy of the claim or the claim number referenced on the package being returned.

23. List part description.

24. Enter correct Delphi part number, including dashes and back-slashes.

25. Enter quantity of part. Please note on “New Defective” warranty claims, only one part is allowed per claim unless the Part Number, Date Code, and Fault Code are all the same.

26. Click here to submit the claim to Delphi. If there are any mistakes, the system will notify you, and you will be able to go back and correct them.

HLN 01/10 Amd 1- Jun 03 - 6 of 8


Fig. 5 Claim Form

HLN 01/10 Amd 1- Jun 03 - 7 of 8


The following three screens (Fig. 6, 7, & 8) are located on the Direct 2 Web CD. Here you can find charts showing the necessary information, such as codes and repair times to include on the warranty claim. To locate these charts, first open your Direct 2 Web CD. To view the Index of notes, click the gray box named “DT*/DW*”located on the left side of the screen.

Fig. 6 Direct 2 Web (DT*/DW*)

Click on the red icon to the left of “Warranty Instruction Note Index”.

Fig. 7 Direct 2 Web (WIN Index)

HLN 01/10 Amd 1- Jun 03 - 8 of 8


Scroll down to the bottom of the page to the section titled “Warranty Charts”. Here you will find a list of the Warranty Charts. Note: The charts are in pdf format.

Fig. 8 Direct 2 Web (Charts)

If further assistance is needed, feel free to contact the Delphi Diesel Aftermarket warranty department at (800) 521-4784 (press 1 for service in English, then press 4 to be connected to the warranty department). This note replaces HLN 01/10. DJP

confidential subject: electronic warranty line notes/hln01... · hln 01/10 amd 1- jun 03 - 1 of 8...

Documents