configmgr itam book

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of 4 // [email protected] , Copyright© Soft-Aid, Inc. // The ConfigMgr IT Asset Management Bible

Mastering Microsoft Configuration Manager 2007/2012

The IT Asset Management Bible

"Professional Experience Distilled"

Over 100 chapters with complete guidance in how to set-up and configureIT Asset Management capabilities in Microsoft ConfigMgr 2007/2012

“Using this book, we were able to move from a bare bones implementation of ConfigMgr to full use of its

IT Asset Management capabilities and features.” – IT Director, Fortune 1000 Company

• W ith easy-to-follow instructions and screen shots

• With custom queries and scripts that are ready to use for IT Asset Management

• Step-by-step directions in how to configure ConfigMgr for license reconciliation purposes

• Contains ‘best of ‘contents from ConfigMgr blogs

• Includes extensive set-up and troubleshooting sections

• Supplements TechNet articles (which provide entry level detail)

• Where applicable, coverage of SMS 2003 topics

• Bonus Sections Include: MS-SQL Server Configuration Best Practices / Review of Add-On Tools for

ConfigMgr IT Asset Management / How to Configure ConfigMgr Custom Reports using SQL Server

Reporting Services (SSRS) , and Other Topics

For more information on how to procure a copy of this book, email [email protected]

TABLE of CONTENTS (below)

B – BACKGROUND INFO

1. An Explanation of the Asset

Intelligence Views in the ConfigMgr

Database (B1)

2. Description of AI Classes and

Standard Reports that are

Dependent on Them Being Enabled(B2)

3. A Primer on IT Asset Mgt ConfigMgr

Database Tables and How They

Map to the Data Collection (B3)

4. Limitations on ConfigMgr Asset

Intelligence and Reporting (B4)

5. About Asset Intelligence Validation

States with State Transition

Examples (B5)

Q – MS-SQL QUERIES

1. Q1 Query One -- Produces a

Software List by Machine (Q1)

2. Q2 Query Two -- Processor Counts

and Virtual Machine Identification

-- MOF changes required (Q2)

3. Q3 Query Three -- How to Identify

the Primary User by Machine --

MOF changes required (Q3)

4. Q4 Query Four -- Relations

Between Virtual Guests to Physical

Host Machines -- MOF changes

required (Q4)

O – OTHER STEPS AND INFO

(continued)

42. O28 -- How to Use ConfigMgr

for Desired Configuration

Management DCM

43. O28 -- DCM Example for

Autodesk Software Detection44. O29 -- Details on how to

Automate the Creation of

Collections O29 -- How to Pull

Group Policy History via

ConfigMgr

45. O30 -- More on Self Service

Provisioning and Shopping

Carts in ConfigMgr




6. An Explanation of How SW

Inventories are Gathered Using the

HINV and SINV Functions within

ConfigMgr (B6)

7. Info on the ConfigMgr Agent

Footprint (B7)

8. An explanation of SMS_DEF.MOF

versus CONFIGURATION.MOF (B8)

9. A Primer on SQL Server Reporting

Services -- SRS (B9)

10. Comparing ConfigMgr 2007 and

System Center Essentials SCE 2010

(B10)

11. Primary versus Secondary Sites --An Explanation (B11)

12. Comparing Asset Intelligence

Functions within ConfigMgr 2007

and 2012 (B12)

13. What is WMI and How to Access its

Raw Data on Clients (B13)

S – STEP BY STEP GUIDE IN HOW

TO DEPLOY CONFIGMGR TO GET

VALID AND RELIABLE DATA FOR

A LICENSE RECONCILIATION

REPORT

6. S1 -- Step One -- DNS Scavenging,

How to Ensure Proper Inclusions of

Machines in Future Reconciliation

Efforts (S1)

7. S2 -- Step Two -- How to Discover

New Devices Using ConfigMgr -- An

Overview of AD, Network, Heartbeat

and Other System Discovery

Methods (S2)

8. S3 -- Step Three -- Option_1 -- How

to Identify and Clean Up Obsolete

and Inactive Machines (S3_1)

9. S3 -- Step Three -- Option_2 -- Check

Machine Passwords Not Reset in X

Days -- Cleans Up Retired and Past

Inclusion of Improper MACHINES

(S3_2)

5. Q5 Query Five -- Checking System

Health -- e.g. HW SW Inv etc (Q5)

6. Q6 Query Six -- Confirm Version and

Edition of MS-SQL Server by

Machine -- MOF Changes Required(Q6)

7. Q7 Query Seven -- Count of PCs

Installed by Month.doc (Q7)

8. Q8 Query Eight -- Report of Users

by Active Directory Name Tied to

Metered Usage (Q8)

O – OTHER STEPS AND INFO IN

HOW TO CONFIGURE AND USE

CONFIGMGR FOR IT ASSET MGT.

1. O1 -- How to BackUp and Restore a

SMS SCCM Database and SRS

2. O2 A -- How to Collect Certain Files

from Remote Clients -- SMS SP3 or

SCCM

3. O2 B -- How to Collect Certain

Registry or WMI Info from Remote

Clients -- Extending the MOF --

SMS SP3 or SCCM4. O2 B -- More WMI Info for

Triggering Menu Options in

ConfigMgr

5. O2 C -- How to Collect

Environment Variables from

Remote Clients

6. O2 D -- How to Identify Specific

Services Running, Files Residing

and Other Info on Remote

Machines7. O2 E -- How to Collect Event

Viewer Info

8. O2 F -- How to Inventory the Client

Cache using ConfigMgr Hardware

Inventory

9. O2 G -- How to Gather MSI

Installation and Other Add Remove

Program Registry Info from Clients

10. O3 -- How to Search for Particular

Executable Files (that have been

46. O31 -- How to Identify

Terminal and Citrix Servers and

Embedded OS Devices

47. O32 -- How to Gather and

Input Lease Info inConfigMgr - Hardware

Inventory

48. O33 -- How to Concatenate

MAC addresses and IP

Addresses into their Own

Columns

49. O34 -- How to Retrieve

Computer Monitor Serial

Numbers for SMS 2003

50. O35 -- Sizing (Databasestorage) and Network

Bandwidth Required when

Asset Intelligence is Enabled

51. O36 -- How to Gather Physical

Memory Inventories and

Reporting

52. O37 -- How to Monitor

Hardware Changes in

ConfigMgr

53. O38 -- How to Perform a

Software Inventory that

Detects Uninstalled Software

54. O39 -- How To Configure and

Apply Software Restriction

Policies

55. O40 -- About and How to Use

Management Information

Format (MIF) files for

Extended HW Inventory Info

56. O41 -- Other Steps or Info --

How to Replace Built-inReports Template to Custom

Template with Company Logo

57. O42 -- Other Steps or Info --

How to Find and List

Machines in a Particular

Active Directory AD Site

w – WEB REPORTS FOR

CONFIGMRG 2007




10. S3 -- Step Three -- Option_3 -- How

to Clean Up Inactive USERS (S3_3)

11. S4 -- Step Four -- Part 1 -- How to

Ensure all Windows Machines have

ConfigMgr Clients and Instructions

on How to Deploy Them Where

Missing (S4_1)

12. S4 -- Step Four -- Part 2 -- How to

Manually Remove a ConfigMgr Client

(S4_2)

13. S5 -- Step Five -- How to Install SCCM

Clients using Group Policies (S5)

14. S6 -- Step Six -- How to Fix and

Ensure No Duplicate Machine GUIDs

(S6)

Skip to Step Ten

15. S10 -- Step Ten -- Part 1 -- Enabling

Asset Intelligence -- How To -- SMS

SP3 or SCCM -- MOF changes

required (S10_1)


Asset Intelligence -- Monitoring,

Logging, Cleaning Up, and

Troubleshooting -- SMS SP3 or SCCM

(S10_2)


and using the Software Inventory

Function within ConfigMgr

18. S11 -- Step Eleven -- Part 1 -- Enable

Asset Intelligence Synchronization

Point and Catalog Updates -- SMS

SP3 and SCCM 2007 (S11_1)

19. S11 -- Step Eleven -- Part 1B -- How

to Resolve Software Details Conflicts

Upon AI Catalog Updates20. S11 -- Step Eleven -- Part 2 -- Hotfix

Rollups for Asset Intelligence in

SCCM 2007 SP2 (NOT SP1) (S11_2)

21. S11 -- Step Eleven -- Part 3 -- How to

Keep Collection Data Up to Date

(S11_3)

22. S11 -- Step Eleven -- Part 4 -- Other

ConfigMgr Hotfixes to Consider

Installing (S11_4)

gathered from remote clients)

11. O4 -- How to Exclude Certain File

Folders from SW Inventory Process

12. O5 -- How to Collect and View Files

Collected from Clients

13. O6 -- Enabling WMI PreReqs

14. O7 -- How to Determine Which

Version of SMS or SCCM is

Deployed

15. O8 A -- Info on Add-On Tools and

Plug-Ins for ConfigMgr

16. O8 B -- Info with Screen Shots of

SCCM Expert Add-On Tool for

SCCM

17. O8 C -- HP, Dell and IBM Asset Mgt

Tools that Integrate with SCCM forCollection of HW Warranty Info etc

18. O9 -- How to Identify Applications

Uninstalled in last X Days

19. O10 -- General Best Practices for

Configuring and Maintaining MS-

SQL Server -- e.g. DB Backup, etc.

20. O11 -- How to Compare

Add/Remove Program Entries on

Two Computers

21. O12 -- How to Configure AssetIntelligence User Access and User

Security for Asset Managers

22. O13-- How to Extend HW

Inventory for PNP Devices

23. O14 -- How to Identify

Decommissioned Client Records at

the Primary Site for Configuration

Manager Clients

24. O15 -- How to Compare Software

Installed on Two Systems

25. O16 -- How to Identify All MAC and

IP Addresses per Machine

26. O17 -- How to Identify Missing

Hardware Inventory Across

Computer Collections in ConfigMgr

27. O18 -- A Primer on How to

Inventory and Track Microsoft

App-V Applications -- Application

Virtualization

28. O19 -- How to Optimally Configure

SQL2008 and SQL2008R2 for

1. W1 -- How to Change the

Maximum Rows Returned

in the Values List that is

Defaulted to 1000 rows

2. W2 -- PreReqs for AddRemove Program Reports -

- Query Builder Values Box

Cannot Display Large Item

List

3. W3 -- Desktop Readiness

Report within ConfigMgr

4. W4 -- Creating SMS Web

Reports from SMS Queries

5. W5 -- Web Report for

ConfigMgr 2007 -- How toConvert them to SSRS

Reports

T – TROUBLESHOOTING

STEPS

1. T1 A -- How to Repair WMI

Problems

2. T1 B -- How to Test WMI

Connectivity

3. T1 C -- Other WMI

Troubleshooting Steps

4. T2 -- Troubleshooting Issues

When ConfigMgr Clients are

Not Reporting

5. T3 -- Troubleshooting Client

Push, HW Inv, SW Updates,

SW Inv, Heartbeat Discovery,

and SW Distribution

6. T4 A1 -- Monitoring Client

Health in SCCM 2007 with

CSR - Client Status Reporting -

- ConfigMgr 2007 R2+

7. T4 A2 -- Monitoring Client

Health in SCCM 2012

8. T4 A3 -- ConfigMgr 2007

Client Health Check Tool

9. T4 A4 -- Another ConfigMgr

2007 Client Health Check Tool




23. S12 -- Step Twelve -- How to Enable

and Use SW Usage Monitoring (S12)

24. S13 -- Step Thirteen -- How to Enable

Windows and Exchange Standard

CAL Tracking (S13)

25. S14 -- Step Fourteen -- How to

Enable and Make Use of ConfigMgrs

Native License Reporting (S14)

26. S15 -- Step Fifteen -- Handling

Unidentified and Uncategorized apps

-- More on Categories, Families,

Labels, Tags etc. (S15)

27. S16 -- Step Sixteen -- Custom

Reporting in ConfigMgr using MS-

SQL Reporting Services - SSRS (S16)

28. S17 -- Step Seventeen -- How to

Create ConfigMgr SSRS Reports with

External or BI Data (S17)

29. S18 -- Step Eighteen -- Creating

Custom IT Asset Mgt Reports in

ConfigMgr -- SQL View Info (S18)

30. S19 -- Step Nineteen -- Creating

Custom IT Asset Mgt Queries in

ConfigMgr (S19)

31. S20 -- Step Twenty -- Setting up ITAsset Mgt Dashboards and Alerts

(S20)

32. S21 -- Step Twenty-One -- How to

Determine the Correct Counts,

Versions, Editions of MS-SQL Server

in SMS SP2 (pre-AI) (S21)

33. S22 -- Step Twenty-Two -- How to

Determine the Correct Counts,

Versions, Editions of MS-SQL and

Exchange Server in ConfigMgr (S22)

ConfigMgr

29. O20 -- How to Identify SCCM Client

Versions by MachineName or

SiteCode

30. O21 -- How to Configure and Use a

Client Agent for Offline andRemote Users

31. O22 -- Configuration Manager

2007 SP2 Upgrade Checklist

32. O23 -- Lenovo Model Number and

Serial Number Issues

33. O24 -- How to Update and

Leverage the SCCM

Documentation Library as well as

Other Learning Resources

34. O25 -- How to Submit AI CatalogUpdates to Microsoft

35. O26 -- How to Query for Certain

Applications from Add Remove

Programs and Other General

Queries

36. O27 -- Total ARP entries Plus Avg

Executables per Machine Queries

37. O28 -- How to Use ConfigMgr for

Desired Configuration

Management DCM

38. O29 -- Details on how to Automate

the Creation of Collections

39. O29 -- How to Pull Group Policy

History via ConfigMgr

40. O30 -- More on Self Service

Provisioning and Shopping Carts in

ConfigMgr

41. O27 -- Total ARP entries Plus Avg

Executables per Machine Queries

as Startup Script

10. T4 A5 -- Client Health Other

Options and Tools

11. T4 A6 -- SMS 2003 and SCCM

2007 SP Status Message

Descriptions and

Documentation

12. T5 -- How to Determine

Which Machines Have

ConfigMgr Agents

13. T6 -- Monitoring ConfigMgr

Job Status

14. T7 -- How to Troubleshoot

MS-SQL Server Settings and

Activities for ConfigMgr

15. T8 -- General Troubleshooting

Guide for ConfigMgr

16. T9 -- SCCM and SMS

Documentation of

Environment Script

17. T10 -- General Tools, Gadgets,

Tips, Tricks for ConfigMgr

18. T11 -- List PC Collection on

Last Known IP Subnet

19. T12 -- Site Recovery Task List

20. T13 -- How to Identify All SMS

and/or ConfigMgr Sites

21. T14 -- Troubleshooting Steps

or Info -- Viewing Hardware

Inventory Files -- Viewing

What Was Collected at the

Site Server -

Soft-Aid, Inc., [email protected] www.aid.com, All Rights Reserved. Copyright 2011, 2012.

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