conflict
DESCRIPTION
TRANSCRIPT
MANAGING CONFLICT
CONSTRUCTIVE VS. DESTRUCTIVE
PURPOSE
• Define conflict• Discuss the differences between
constructive and destructive conflict• Provide new tools for tool bag
WHAT IS:
Conflict - the opposition of persons or forces that gives rise to the dramatic action in a drama or fiction of or relating to
Constructive - construction or creation
Destructive - designed or tending to hurt or to destroy
As defined by Webster Dictionary
Destructive Conflict –
• Emotional• Argumentative• Critical• Ignores other ideas/information• Reject information without full
understanding• Refuse to agree or concede on
idea/information
Constructive Conflict –
• Explains, points out flaws• Presents evidence• Listens and ask questions• Considers all
ideas/information• Looks to obtaining an optimal
solution• Agreement meet with
consensus
CONSTRUCTIVE VS DESTRUCTIVE
VS
REMEMBER NOT ALL CONFLICT IS BAD
CONSTRUCTIVE CONFLICT CAN BE
- POSITIVE- PRODUCTIVE- POWERFUL
UN
DER
STAN
D T
HE
CO
NFL
ICT Morton Deutsch’s seven factors to determine
how constructively or destructively the conflict will go:
1. The characteristics of the parties2. The prior relationship between them3. The nature of the issue causing the conflict4. The social environment of the conflict5. The stakeholder to the conflict6. The strategy and tactics employed by each
party7. The consequences of the conflict to each
party
THE A.E.I.O.U CHART Attacking behavior – challenging Evasion – ignoringA AND E BEHAVIORS WILL WORSEN THE CONFLICT
Informing – reasoning Open behavior – active listeningUniting – reaching a consensusI, O, AND U BEHAVIOR WILL BRING RESOLUTION
UNDERSTAND BEHAVIORS
UNDERSTANDING EFFECTIVE TEAM BUILDING STAGES
FIVE STAGES OF TEAM BUILDING
1. Forming - excitement2. Storming - challenges3. Norming – respect established4. Performing - shared vision5. Adjourning (mourning) - stressful
Remember The Titans - Forming, Storming, Norming, Performing, Adjourning
BUILDING A CONSTUCTIVE FRAMWORK FOR TEAM
• Responsibilities and roles defined• Plan Of Actions and Milestones (POAM)• Develop a communication plan• Develop a conflict resolution plan• Establish a team charter
Note: if possible have a non-team member as the facilitator
THESE STEPS AND THEY
THEORIES ARE POWERFUL TOOLS TO ADD TO YOUR
TOOL BAG
What’s Your Message?RESOLUTION ACHIEVED
» http://managementpocketbooks.wordpress.com/2011/09/06/conflict-as-simple-as-aeiou/
» http://www.ehow.com/facts_5970490_constructive-vs_-destructive-conflict-styles.html#ixzz1daqtlJGp
» http://www.mindtools.com/pages/article/newLDR_86.htm
» Images captured from http://www.google.com/imghp
» http://www.youtube.com/watch?v=hEJaz3sinEs
» Wolfe, Joanna, “Team Writing, A Guide to Working in Groups”
BIBLIOGRAPHY /RESOURCES