Conflict

ConflictConflict is a process in which one party

percieves that its interests are being opposed or negatively affected by another party.

It is a percieved difference of values between two or more parties that results in mutual opposition.

NatureIncompatibilityPerceptionBlockingScarcityLatent or overtVerbal or non- verbalActive or passive

Functional Vs Dysfunctional ConflictFunctional conflict: works toward the goals of

an organization or groupDysfunctional conflict: blocks an organization

or group from reaching itsgoals

Positive consequences of conflictMajor stimulant for changeGroup think is avoidedFosters creativity and innovationCohesion and satisfactionA minimum level of conflict is optimal

Negative consequences of conflictCreates stressDiversion of energyInstability and chaos

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Conflict and Performance

Level of Conflict

Org

aniz

atio

nal

Out

com

es

Low High

Neg.

Pos.

Stages of Conflict EpisodesLatent conflict

Manifest conflict

Conflict aftermath

Perceived conflict Felt conflict

Conflict reduction

Types of ConflictIndividual Conflict

Inter-individual conflict Intra-individual conflict

Group Conflict Inter-group conflict Intra-group conflict

Organisational Conflict Inter-Organisational conflict Intra-Organisational conflict

Intra-individual conflict

Goal Conflict Approach-approach conflict Approach-avoidance conflict Avoidance-avoidance conflict

Role Conflict

Interpersonal Conflict- reasonsPersonality differencesPerceptionsClashes of values and interestsPower and status differencesScarce resources

Intergroup Conflict: sourcesIncompatible goalsTask interdependencveResource allocationCompetitive incentive and reward systemLine and staff conflictsDifferences in values or perceptionsOther reasons like hetrogeneity of members,

commmunication distortions, Participative decision making, low formalisation

Intra-Organisational conflictHorizontal ConflictVertical Hierarchical conflictLine and staff conflict

Inter-Organisational conflictManagement- governmentInter- managementInter- unionUnion- governmentUnion- management

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Conflict Management Approaches

Competing Collaborating

Compromising

Avoiding Accommodating

Assertive

Unassertive

Uncooperative Cooperative

COOPERATIVENESS

ASSERTIVENESS