Conflict ManagementCAAWS Women and Leadership Program

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Today’s Agenda

• Sources of Conflict

• Conflict Escalation

• 5 Conflict Management Styles

• Tips for Being More Effective

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Canadian Association for the Advancement of Women and Sport

and Physical Activity

Encouraging girls and women to get off the bleachers, and onto the fields and

playing courts, into the pools, the locker rooms and boardrooms of Canada

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CAAWS at a Glance

Women and Leadership Professional Development Women on Boards Women & Leadership Network Lunch & Learns

On the Move Aboriginal, Newcomer &

Racialized girls & young women Quality After School Programs

Mothers in Motion

Physical Activity for Women 55-70+

Addressing Homophobia in Sport

Active & Free: Young Women and Tobacco

CS4L Supplement Psycho-Social Factors Ontario Project

Awards & Scholarships Most Influential Women in

Sport and Physical Activity WISE Fund

Website & eNewsletter Facebook, Twitter, LinkedIn

Photo DVD

LEADERSHIP PARTICIPATION EDUCATION COMMUNITY ENGAGEMENT

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Sources of ConflictWorksheet #2

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Costs of Unresolved ConflictWorksheet #3

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Risk of Not Addressing Conflict

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Leaders Talk

• Edward Muzio, CEO Group Harmonics

How the Ladder of Inference creates bad judgement

Source: www.youtube.com/watch?v=K9nFhs5W8o8

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Ladder of InferenceWorksheet #4

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Conflict Management Styles

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Conflict Management Styles

Avoiding• Unassertive • Uncooperative• Does not address

the conflict• A Diplomatic sidestep• Postponing an issue• Withdrawing

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Conflict Management Styles

Accommodating• Unassertive• Cooperative• Neglects own concerns

to satisfy the other person

• Could be:– Selfless generosity– Obeying an order– Yielding to a point of voice

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Conflict Management Styles

Competing• Assertive • Uncooperative• Power-oriented• Uses power to “win”

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Conflict Management Styles

Compromising• Somewhat assertive• Somewhat cooperative• More expedient• Some exploration of

options• Splitting the difference• Middle ground

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Conflict Management Styles

Collaborating• Assertive • Cooperative• A collective solution• Creative problem solving• Exploring options

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Styles DiscussionWorksheet #6

a) Advantages

b) Disadvantages

c) Best time to use the style

d) Working with other styles

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What the Experts SayWorksheet #7

“Having a productive disagreement starts with your mindset. Assume you have something to learn,

assume there is a more creative solution.”Jeff Weiss, co-author of conflict article

for Harvard Business Review

“Expect to invest time and thought.” Judith White, Tuck School of Business

Thank You!For more information visit www.caaws.ca