conflict resolution & anger management
DESCRIPTION
Conflict Resolution & Anger Management. Key Terms. Conflict Internal Conflict Interpersonal Conflict Intra-group Conflict Inter-group Conflict Conflict Resolution Skills Mediation Peer Mediation Adjudication. Solving Conflict. What Triggers Conflict?. Difference in: Beliefs Values - PowerPoint PPT PresentationTRANSCRIPT
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Conflict Resolution &Anger Management
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Key Terms• Conflict
• Internal Conflict• Interpersonal Conflict• Intra-group Conflict• Inter-group Conflict
• Conflict Resolution Skills• Mediation
• Peer Mediation• Adjudication
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Solving ConflictPositive
ApproachesNegative
Approaches
Collaboration Negotiation Mediation Confrontatio
n Aggression
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What Triggers Conflict?Difference in:
• Beliefs• Values
• Principles • Goals
• **Remember E+R=W• You can control your R!
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Internal Conflict Interpersonal Conflict
Intra-Group Conflict
Inter-Group Conflict
Types of Conflict
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Conflict Resolution Skills• Put yourself in someone else’s shoes
• Empathy• Having ‘staying power’ & open-mindedness
• Patience and tolerance• Express yourself in a non-threatening way
• Clear and direct messages• Come up with imaginative solutions
• Creative thinking
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Conflict Resolution Skills• Try to get a firm understanding of all the
issues, not accepting things at face value, rather digging deeper
• Critical thinking• Do not be aggressive, or shy away
• Be assertive• Genuinely pay attention to what they are
saying• Active listening
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Anger Management Strategies
• What do you do?• Determine the cause• Use relaxation techniques• Avoid triggering conflict/“picking a fight”• Keep your feelings in check:
Stop blaming yourself
Don’t take things
personally
Deal with your feelings
Put yourself in their shoes
Get professional
help
Make peace with the past
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A Third Party ResolutionMediation
• A trained person who builds mutual respect between two parties and encourages problem solving
• *peer mediators are trained students in schools
• There are 6 problem solving steps*
Adjudication• A professional or person of
authority listens to both sides, asks both what the best solution is, and in the end the adjudicator makes the final decision
• Both parties agree to accept the adjudicators decision in advance
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Peer Mediation
Establish ground rules
Hear both sides
Find out whose best interests are being served by the possible outcomes of the
conflict
Come up with 2 or 3 solutions that serve the interests of both
sides
Evaluate each option using
objective criteria
Arrive at an agreement
Cool off first!!!
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