CONFLICT RESPONSE STYLES

DEFINITION:

A PATTERN OF BEHAVIOR YOU USE IN A CONFLICT SITUATION

A PERSON MAY USE ONE OR A COMBINATION OF THE STYLES

CONFLICT RESPONSE STYLES

1.CONFLICT AVOIDANCE:

*YOU CHOOSE TO AVOID CONFLICTS

*YOU DO NOT CHOOSE TO TELL OTHERS THAT YOU DISAGREE W/THEM

*YOU ARE CONCERNED THAT OTHERS WILL NOT LIKE YOU IF YOU DISAGREE WITH THEM SO YOU DON’T CHALLENGE THEIR BEHAVIOR OR THEIR OPINIONS

*PASSIVE COMMUNICATION

CONFLICT RESPONSE STYLES

2. CONFLICT CONFRONTATION:

*YOU TEND TO SETTLE CONFLICTS

IN A DEFIANT AND AGGRESSIVE

WAY

*WIN-LOSE MENTALITY AND YOU

NEED TO WIN

*YOUR SIDE IS THE ONLY SIDE

*AGGRESSIVE COMMUNICATION

CONFLICT RESPONSE STYLES

3. CONFLICT RESOLUTION:

*YOU USE CONFLICT RESOLUTION

SKILLS; STEPS THAT ARE TAKEN TO

SETTLE A DISAGREEMENT IN A POS.,

RESPONSIBLE WAY

*YOU USE YOUR LISTENING SKILLS

*YOU APPROACH IT AS WIN-WIN

*YOU SHOW PROPER RESPECT