I got new project? Where do I begin?

Julia PolishchukCustomer Manager, Lohika

• Customer manager in Lohika• 9 + years in management• Lead a lot of different teams

( small/ big/ several in same time/ etc.)

• Want to share with you my experience :)

About me :

• What included to Project Management• Main questions when you just start your first

project• How use all your knowledge • What should you do when get new project

Agenda:

Project Management – its all around…..

ProcessProject People

Product

What you already know today? Level – Young and Smart Level – Experienced and still

smart

How and where use all that you know?

Existing project – let’s start….

You got existing project! - People.

Introduction:

Introduce yourself

Feedback:

Introduce yourself Perform 1-1 with people and

try to get from them feedback about projects

Expectations:

Define your expectation from person

get expectation of people from you

Team status:

MTWH ( Mood, Tools, Work, Horizon)

Communication skills Getting /providing/

analyze feedback

Project issues and improvements:

Goals definition( SMART)/ prioritization

Change managements (planning)

Problem solving skills

Stakeholders satisfaction and expectations

Goals definition ( SMART)/ prioritization

Communication Customer/stakeholders

analyze

You got existing project! - People.

You got existing project! Process/ ProjectProcesses:

How it works Why you have

such process?

Goals:

What is the current goals for project?

Scope, Requirements, Limitations:

What is our requirements/scope of project?

Which limitations do we have ?

You got existing project! Process/Project partUnderstand decision makers and stakeholder roles

Their real roles

As an output you should get: Project priorities:

Urgent/important matrix Task management/ Time

management

Project plans:

SWOT analysis Project Planning/ control Instrument for Decision

making and problem solving

Project improvements:

Change management

You got new project! Product partKnow your product

Product functionality Product weak places Product architecture

Know your competitors

Who is your competitors What they suggest How your product may be

better.

Know product place on market:

Who use our product What is the real value

for customer from our product

As an output you get: Product knowledge for right decision making and problem solving

Competitors and marketing place for right improvements planning and feature development

Now you understand your project! What next?

You got existing project! Define its type.

Working, stable, well organized

Customer think that it is working, stable, well organized, in fact it is not.

Balagan. You are here to make an order.

You got stable project• It means that you have stable working processes• It means that you have clear scope and plans for product• It means that your people work here and know the product and give you

good delivery. • And all your people love their job and highly motivated !

AMAZING – You are in paradise!

Stable Project – your strategy…

• Support working model• Make an improvement

You got “stable” working project….

• It means that stakeholders happy with things that they are doing but you / your team see issues in project/ people/ product.

• It means that you have enough time to think how sell them changes. • It means that you need to work on weak parts of your project.

“Stable” project- your strategy….

• Define weak places ( process, products, people)• Build trust relationship with stakeholders and team! • Work on fixing issues ( basically change management) . • Do it very accurate and slowly as people think that they are doing

well! Best of all start from most easy things to improve

You got not working project!• It means that you have major issues with project that must be fixed ASAP• It means that you don’t have enough time to learn, think , and plan something

and need stop fire • If it is your first project – you are not lucky guy. • Good point that all understand problems and will provide you support

Not working project – your strategy: • Define weak places ( process, products, people)• Define priorities of problems, what ASAP, what after ASAP. • Build trust relationship with and team! • Work on fixing issues ASAP.

What if you got project from Scratch?

What you need To Do? • Build team• Define product/ project goals• Define product / project scope.• Define / build processes• Analyze and build communication channel with stakeholders

and decision makers. • Drive your project and improve.

Thank You!