connect 2014 marketing and customer service
DESCRIPTION
Focused on marketing or customer service? Why you should attend IBM Connect 2014: Hear how IBM clients and partners from around the world are increasing customer satisfaction, accelerating innovation and driving organizational effectiveness with real business results.TRANSCRIPT
• 84% faster time to find experts and 61% faster service delivery
• 34% higher ratings for web self help and a 30% increase in referral rates
• 100% increase in customer self service participation
• 5% reduction in customer defection rates and 68% increase in profits1
Register by December 13 and save $300! Learn more at ibm.com/connect
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Attend IBM Connect 2014 to hear how IBM clients and partners from around the world are increasing customer satisfaction, accelerating innovation and driving organizational effectiveness with real business results:
Marketing and Customer Service
1 2010 Return on Behavior Magazine: Reduction in customer defection rate and costs of acquiring new customers. Fast Company, 2010: Online retailers $44B Customer Experience Problem
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