connect (itc+c) boot camp – lunch and learn -...

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Inspire, Transform, Create + Connect(ITC+C) Boot Camp – Lunch and Learn

For IT Competition Use Only.All Other Uses Prohibited Without Permission of IT Competition.

ITC+C Boot CampLunch and Learn Session

Dining Etiquette

Presented by: Cherrie Peters

February 21, 2015

For ITC Competition Use Only.All Other Uses Prohibited Without Permission of ITC Competition.

Lunch and Learn – Dining Etiquette

2015 ITC+C Boot Camp – Third Edition

Inspire, Transform, Create + Connect (ITC+C)For ITC Competition Use Only

All Other Uses Prohibited Without Permission of ITC Competition

Networking

• Arrive early enough to refresh yourself

• Don’t go starving!

• First impressions really count

• Name tag - where

• Handshakes

• Introductions

– Name, what you do, a hint to help remember your name, body language, officeseniority & age, younger to older

Lunch and Learn – Dining EtiquettePage 2




Business Cards

• “In” pocket- left, “out” pocket- right.

• CLEAN!!!

• Read and acknowledge

• No cards to senior execs unless requested

• Given at beginning of event

• Not at beginning of conversation

• Never write on the face of the card

• Not in the back pocket

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Hold Wine Glass by Stem

• Toast to your health!

• The host should toast first

• Never drink if the toast is to you

• Do not stand if the toast is to you

• Second is always to the host

• May our house always be too small tohold all our friends

• Drink in moderation.

• Dab your mouth before drinking.





Let’s Be Seated

• It is customary for the young man tohelp the young lady on his right to beseated

• If business cards were handed outprior- put in your coat or purse

• If presented at table place to left of forkuntil dessert

• Start talking to the person at your right

• Last one seated or who are you?

• Purses under chair





Napkin

• The place for the napkin is on your lap

• The server might do this for you

• Place on chair when you leave

• Dab corner of mouth

• Sneezing and coughing NOT in napkin

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Soup Course

• The soup spoon is tipped slightly awayfrom you and is filled by moving it awayfrom you, not toward you.

• Sip the soup from the side of thespoon, the spoon should be placed onthe saucer not in the bowl.





Which Knife & Fork To Use

• For most set-meals and banquetfunctions the silverware is placed in theorder of use.

• You take the piece on the outside first.

• For a-la-carte orders the server shouldre-adjust your silverware after yourorder, again use from the outside in.

• Salad should be eaten with the fork inyour right hand

• Fish Silver, fork left hand with tinesdown.

• If you drop something





SOME DON’TS…

Don’t:

• Stick your elbows out like a butterfly.

• Try to eat with your elbows on the table.

• Put too much in your mouth at once.

• Chew with your mouth open.

• Talk with your mouth full.

• Try to eat leaning back.

• Slouch. Sit erect.

• Throw your arm over the back of your chair.

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Bread & Butter-----B & D

• The butter knife is placed on the breadand butter plate.

• Mine is missing

• Always break the bread with yourfingers

• Do not cut the bread with the butterknife;

• Just butter the bread with it.





When Reaching For:

• The bread basket

• Salad dressing

• Salt & pepper

• Etc.

Offer them to your guest(s) firstBEFORE using them yourself.





Food You Can Not Swallow

• Don’t spit it out

• Chew it into as small a piece as possible

• Then place it on the prongs of your fork (or into your spoon if the course calls for aspoon).

• Then place it on the rim of your plateNote: Olive pits or fish bones should be removed with your fingers.

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Which hand to eat with?

• Continental, knife is held in right hand,hold fork in left hand prongs down,spear the meat with your fork and cut itoff with your knife. Cut only one pieceat a time. Fork is conveyed to themouth by twisting your wrist and raisingyour forearm slightly.

• American, after cutting meat placeknife on plate. Move fork from left toright hand. Take food to mouth andeat. Change back fork to left hand,pick up knife with right hand cut andrepeat.





Resting vs. Finished

• Cross your silverware on your platewhile resting (8:20)

• When the course is finished placeboth knife and fork at 4:20 this tell thewaiter your are finished.

• Coffee spoon rested on side of saucernot in cup.





GOOD CONVERSATION

• Don’t air your views in a loud voice

• Be more interested in hearing theother person’s views than inexpressing your own

• While at the table, knife should neverbe raised more than an inch or two offtable.

• Remember the Carnegie “3 C’s”

• Look for uncomfortable people

• Talk business after entrée is cleared

• Excusing yourself

• Meeting new people

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What happens when:

• Who pays?

• Some spills on you- or you spill on someone

• How to leave a group and join another group

• What is the most important thing to remember:

Manners Change - Principles DON’T





WOMEN:

• England: “good old boy” network

• France & Germany: fairly equal- if you invite a man, you pay.

• Italy: only 38% under 65 are in work. Flirtation is part of “spirit”

• Middle East: READ FIRST!!!

• China: Male dominate, but is changing

• Korea: Always act refined.

• Japan, India & Mexico: Western women must establish credibility and position rightaway.

• India: might not be included in social events or conversation.

• Mexico: Talk and behavior considered sexist and inappropriate in U.S. is ok there.Foreign business women never invite Mexican businessmen to dinner w/o theirspouse.





Helpful Hints:

• England: Always hold the door. Be formal• France: Never chew gum in public, no jokes, be gracious, deny a compliment- don’t

say thank you.• Germany: Men walk in front of women. Don’t be offended if they correct a mistake. It is

social duty.• Italy: Gifts are welcomed and are open when received. Stand when elder walks in.• Egypt: Meetings are general open door. Expect interruptions.• Saudi Arabia: Ask about family, health but NEVER about wife(s)• Middle East: Left hand is considered unclean• China: No physical contact other than to shake hands. Don’t be loud.• Korea: Personal questions to you are ok, it shows interest. Deny a compliment.• Japan: Avoid the number 4, it has connotations of death. Maybe- could mean no.• India: Apologize if your feet or shoes touch another person. “I will try” means no.• Mexico: Any attempt to speak Spanish is goodwill. NEVER compare US to Mex.

Deadlines are general target dates.

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Conclusions:

The answer to

Thank You is:

My Pleasure!

For More Information:

• Etiquette Referenceavailable in ITC+C Toolsand Templates Packageon Google Drive.

• Cherrie PetersCal Poly Career Center

[email protected](909) 869-2340





Questions and AnswersQuestions and Answers

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Inspire, Transform, Create + Connect(ITC+C) Boot Camp – Session IV


2015 ITC+C Boot CampSession IV – How To Connect at the IT Competition

Prepared by: James B. Savitz

February 21, 2015


How to Connect at the IT CompetitionPage 1


Inspire, Transform, Create + Connect (ITC+C)For IT Competition Use Only

All Other Uses Prohibited Without Permission of IT Competition

Session Contents

• Leveraging Social Media

• Networking Materials to Prepare in Advance

– LinkedIn.com Profile– Networking Card– Elevator Pitch

• Tying It All Together - How To Connect

• Questions and Answers

• Boot Camp Wrap-Up





• Social Media can be productive:

– Update Your Network on Status– Locate Connections to Targets– Identify New Opportunities– Promote Personal Brand via

Knowledge Sharing

• Social Media can be problematic:

– Too much information.– Inappropriate information.– Information out of context.– Excessive updates.

Leveraging Social MediaSocial Media Etiquette – 12 Questions

1. Should I target a specific audience with this message?

2. Will anyone really care about this content besides me?

3. Will I offend anyone with this content? If so, who? Doesit matter?

4. Is this appropriate for a social portal, or would it best becommunicated another way?

5. How many times have I already posted somethingtoday? (More than three can be excessive.)

6. Did I spell check?

7. Will I be okay with absolutely anyone seeing this?

8. Is this post too vague? Will everyone understand whatI’m saying?

9. Am I using this as an emotional dumping ground? If so,why? Is a different outlet better for these purposes?

10. Am I using too many abbreviations in this post andstarting to sound like a teenager?

11. Is this reactive communication or is it well thought-out?

12. Is this really something I want to share, or is it just meventing?

Source: Lisa Filpi Goeckler, ON Food

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Networking Materials to Prepare in Advance

• Linkedin.com Profile

– Dynamic content resume based in the cloud.– Site is becoming popular with recruiters.– May become the standard way to submit your resume to an employer.– Can serve as the “drill down” for your 2 page resume.

• Networking Card

– Like a business card, but communicates your personal contact information.– You should always use a networking card, whether you’re employed or not.– Your professional network is your property, not your employer’s.– Exploring new job opportunities is a highly confidential activity.

• Simplified Elevator Pitch

– 10 to 30 second “sound bite” which serves as a personal introduction and helps toinitiate a conversation which can result in a referral.





Networking Materials to Prepare in Advance (Continued)

• Establish Linkedin.com Profile – Minimum Content

– Background information – name, school, degree, etc.– Contact information – personal email address and mobile number.– Head shot (not just for actors anymore!) - read one page article on head shots*.– Current and past jobs, activities & volunteering projects regardless of relevance.– Skills list – be sure to include soft skills in addition to technical.– Obtain recommendations that would be relevant for a first job.

• Additional Recommendations

– Review and understand Linkedin.com Settings:

» Profile/Privacy Controls/Activity Broadcast – turn off when doing maintenance.

– Use Public Profile URL – it’s free, example: www.linkedin.com/in/jastudent– Limit of 3 visible activities (likes, follows, comments, shares and posts) per day.– Linkedin.com profile scoring of “advanced” or better.

*ITC+C Boot Camp additional information is provided to assist with completing this activity.






• Prepare Networking Card*

– Name, degree/major, anticipated graduation date, phone, email and LinkedInpublic URL.

– Remove any hyperlinks generated by the word processing program.– Black ink and white card stock, no spot color or other graphics.– Use ink-jet printed card stock since you will only need a limited number of cards.– Do not use free business card offers since they are ad supported.

Joe A. StudentBS Business/Computer Information Systems

Anticipated Graduation Spring 2013

Phone: (909) 643-5210Email: [email protected]

www.linkedin.com/in/jastudent

Before Graduation

Joe A. StudentAssociate IT Security Analyst

Phone: (909) 643-5210Email: [email protected]

www.linkedin.com/in/jastudent

As an Alumnus

*An ITC+C Boot Camp tool is provided to assist with completing this activity.

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• An Elevator Pitch is less than 250 words and contains:

– The following seven elements:

» Industry Relevance, Communication, Leadership, Problem Solving, Expertise,Pedigree and Impact.

– A question to help start a conversation or to request help with a referral.

• Since college students have limited work experience their elevator pitch should focuson three of the seven elements which will frame their strengths:

– Industry Relevance – coursework, internships/externships and appropriateextracurricular activities (student government, professional fraternities/sororitiesand clubs).

– Communication – business communication, oral presentations, writing skills andcreating presentations.

– Problem Solving – quantitative skills (math and statistics), financial (accountingand finance), technical (applications, tools and platforms) and analytical (systemdesign, process reengineering, business case solution).






• Elevator Pitch Example #1 – warm introduction, a judge comes up to you after seeingyou in the competition:

“I appreciate your participating in today’s IT Competition as it has provided me with a valuablelearning experience. I’m majoring in CIS with an emphasis in computer security and forensicsand anticipate graduating in Spring Quarter. I enjoy challenges and found performing theforensics analysis and complying with legal requirements to be very challenging. I developed theoutline and structure for our team’s oral presentation. I want to pursue a career in computersecurity and forensics. Would you have any recommendations for me on how I could start mycareer in this area of work or could you recommend a few companies to me that I should targetfor getting my career started?”

– Shows industry relevance (IT Competition and coursework), communication(developed oral presentation outline and structure) and problem solving (likeschallenging problems).

– Concluding question requests help and indicates flexibility by providing a choiceon how the person could help you. Offering a choice increases your chances ofobtaining help and thus receiving a referral.

– Pitch is 112 words in length and takes about 28 seconds to deliver.






• Elevator Pitch Example #2 – cold introduction, you approach someone you don’t know:

“I’m Joe Student, a CIS major at Cal Poly Pomona and I anticipate graduating this Spring. I havecompleted coursework in computer security and forensics and today I competed on the computerforensics case team. I found performing the forensics analysis in our case to be fascinating and Iam excited about the prospect of pursuing a career in computer security and forensics. Also, Ideveloped the outline and structure for our team’s oral presentation. How did you get started inyour area of work?”

– Shows industry relevance (IT Competition and coursework), communication(developed oral presentation outline and structure) and problem solving(forensics analysis is fascinating).

– Concluding question initiates a discussion which can lead to an opportunity toask the question in Example #1 and thus receive help via a referral.

– Pitch is 84 words in length and takes about 21 seconds to deliver.

– Remember, practice, practice, practice your elevator pitch and when you writeyour pitch make sure to put it in your own words so it does not sound scripted.

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Putting It All Together – How to Connect

• Finding and Obtaining a Job Offer is a Sales Process:

– The Sales Process is a series of steps, the completion of each step is a close andthe completion of the process is the big close which completes the sale.

– The IT Competition presents you with an opportunity to complete (close) the firststep of the Job Offer/Sales Process.

– “Hiring is based on trust which is why it pays to network. A major outplacementfirm claims that 77 percent of its clients land by networking.” – Ed Pospesil,Chairman and Founder of TENG (Technology Executives Networking Group).

– Always have a note pad and writing instrument with you when you network to takenotes and to gather information.

Network toGet Referrals

FindOpportunity

Apply toOpportunity

CompleteInterviews

CloseJob Offer





Putting It All Together – How to Connect (Continued)

• Steps in the Networking Process:

1. The Introduction:

Use the appropriate elevator pitch depending if it is warm or cold. Be sure to have good eye contact with the person with whom you’re

speaking. If a cold introduction try to ask a secondary question at the end of the initial

conversation in order to attempt to obtain a referral. Be careful to not wear out your welcome.

2. Exchange Contact Information:

Provide a networking card only when requested. Request contact information in return.

3. Follow Up after the IT Competition:

Use the contact information to send a request to connect on Linkedin.com. Customize the request to connect message into a personalized Thank You

note.

How to Connect at the IT Competition




Questions and AnswersQuestions and Answers

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How to Connect at the IT Competition




Boot Camp Wrap-Up

• Additional ITC+C Boot Camp Tools and Templates Package on Google Drive:

– Deliverable Checklist and Forensics Report Template– Oral Presentation Practice Self-Evaluation Checklist– Networking Card Template with instructions– Relevant Articles and Other Resources.

• Important Dates to Remember:

– March 19, 2015 – IT Competition Team Registration Deadline.– March 20, 2015 – Release of IT Competition Cases to Teams.– April 3, 2015 – Deliverables Due to IT Competition by 5:00pm.– April 11, 2015 – IT Competition XVIX.

– March 26-29, 2015 – Western Regional Collegiate Cyber Defense Competition





Boot Camp Wrap-Up

• We’ve Provided a Lot of Information Today:

– Overview of the IT Competition– Tips and techniques which we hope will help you “make your case” to the judges.– WRCCDC Resume and Interviewing instruction.– Pointers on navigating the WRCCDC Competition and Presentations.– Networking training targeted to take advantage of IT Competition and WRCCDC

opportunities.

• The ITC+C Boot Camp Hypothesis: Boot Camp + Coaching = Improved Outcomes

– We need your help to continue to develop the Boot Camp so it stays relevant:

» Post Boot Camp/Competition Evaluation.» Complete Boot Camp Registration Information.





One Final Comment…..

The French philosopher Voltaire said:

“Don’t let the perfect be the enemy of the good.”

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