Where you belong.

SouthEast Lancaster Health Services

SELHS.ORG

2 0 1 5 / 2 0 1 6 A N N U A L R E P O R T

Connected to our Community

Friends, This past year is characterized by organizational improvements and connections to better address a community need for accessible healthcare. Each day we find ourselves inspired by our patients and focused on delivering on our promise to be the health center where you belong. In partnership with others who share our passion and dedication to health and wellness, we opened two additional health center sites. One as part of the refugee coalition initiative at Reynolds Middle School where we serve refugees and the general community, and the other embedded within Philhaven’s outpatient center on North Prince Street to more effectively address both the physical and behavioral health needs of our patients. We’ve responded to patients’ needs for increased women’s health services, a pediatric specialty, and more care coordination and social work services. Our dental department is enjoying a renovated and expanded waiting room area, thanks to a generous donor, and increased appointment slots using best practices for patient care. To accommodate growth, our staff has increased from 154 at the beginning of the year to 178 employees. The Board of Directors completed a self-assessment, resulting in a renewed commitment to the organization’s mission and our responsibility to assure delivery of high-quality and compassionate care for all. The Affordable Care Act included a mandate and resources to assure that no one is living without the healthcare they need. We take seriously our opportunity to play a critical role in achieving that ideal and purposefully look forward to continued growth to meet the healthcare needs of our neighbors.

Most gratefully,

Hilda Shirk, PhD, MSW President & CEO

Frank J. Byorick Interim CFO, Lancaster General HealthSouthEast Lancaster Health Services Board Chair

Year in Review

2015-2016

Patients 21,817Visits 86,230

Staff & Board 194Donors 315

Total visits: 86,230

Uninsured 15%Medicare 9%Commerical Insurance 15% Medical Assistance 61% Caucasian

57%African

American

20%Asian7%

Unreported

TOTAL MEDICAL VISITS69,230

TOTAL DENTAL VISITS17,000

Non-Latino41%

Latino56%

Unreported3%

Our Mission: Delivering high-quality and compassionate healthcare to all—regardless of economic status.

Zai Da Be and daughter Rose StannaWhen Rose was two months old, she developed a high fever. Her mother,

Zai, had taken her to the emergency room where it was discovered that Rose had heart issues. A refugee from Thailand, Lutheran Refugee Services referred Zai to SouthEast for Rose’s follow-up care. Zai and Rose were also referred to Georgia Clack, SouthEast’s Patient Care Coordinator.

Georgia, knowing that Rose needed to go to the Children’s Hospital of Philadelphia for further testing, could sense Zai’s anxiety with the

language barrier. Zai herself suffered from anxiety and depression. Georgia decided it was best to travel with Zai and Rose to the hospital,

and helped with buying the train tickets, calling a taxi, and the hospital visit to put Zai at ease during a trip that may have otherwise not happened without

Georgia’s assistance.

With the help of her care team, Rose now takes medication regularly, sees a SouthEast provider for regular checkups, and continues to have her heart monitored as she grows older.

Barley Snyder

Julie and Don Berkow

Nancy & Larry Bieber

Barbara & Richard Blakinger

Joseph Breneman

Stacey & Theodore Brubaker

F. Joseph Byorick

Capital BlueCross

Janet & Larry Carroll

Theodora M. & J. Frederick Chairsell

CHI St. Joseph Children’s Health

Francine & William Childs

Otis H. Childs Charitable Trust*

Cornerstone Ministry Services

Delta Dental Community Care Foundation

Ferree Foundation

Forest Path Foundation

Natalie Freedman

John and Dolores Gareis

Susan & Stanley Godshall

Linda Gort & Leonard Walton

Henrietta Heisler

The S. Dale High Family Foundation

Caroline Nunan Hill

Libby & Edward Jaeger

James Street Mennonite Church

Timothy & Kirsten Johnsen Martin

Hale & Robert Krasne

Lucy Lacy

Lancaster County Community Foundation

Bruce and Lyn Limpert

Susan McCarthy Reed & Kenneth Reed

Sandra & Leon Miller

Claire & Parry Miller

Grace & Roger Moyer

Pryor and Arlene Neuber Charitable Trust*

Ellen & Carl Pike

PPL Corporation

Anthony J. Purcell

Rotary Club of Lancaster

Saint Thomas Episcopal Church

Susan Savage & Fred Engle

Jean & Nicholas Selch

Willis and Elsie Shenk Foundation

Hilda Shirk & Wes Farmer

Angela & Charles Simms

The Smith Foundation

Barbra & Thomas Smithgall

Mary & John Stefan

The Steinman Foundation

Ben Strubel

Diane & Edward Supple

United Way Of Lancaster County

Stefanie Valar & Edward Hauck

Pamela Vnenchak

Barbara Wank

Daniel Weber and Nina Castillo

* A PNC Charitable Trust

Community Wellness Society donorsRead any story in this report and you’ll see the impact of your generosity. Baby Rose was able to receive follow-up care and important testing, despite language barriers. Muriel was able to manage her health and wellness by regularly seeing her provider. You gave care, healing and hope to many who otherwise would have had no place to turn. You’re the reason we can keep offering care to everyone, and we’re so grateful for your caring support.

Dana BairMemory issues. Transportation issues. Lack of health insurance. Difficulty

connecting to local resources. These reasons and more were why Dana was missing his medical appointments and unable to manage his deteriorating health. During a time that he was rescheduling yet another appointment, he began talking to Patient Care Coordinator Georgia Clack. He immediately scheduled an appointment with her as a “cry for help.”

Georgia asked Dana what his main barriers were to receiving the care that he needed. She then helped him with making various appointments,

connecting to local resources, finding a provider within his new health insurance plan, and most importantly, making it to his appointments. Georgia

simply gave him the support that he desperately needed.

Dana continues to see Georgia and to keep his medical appointments. “Georgia is the best support I’ve had,” Dana smiled. “She’s like family to me.”

TOTAL REVENUE: $12,962,105Patient service revenue, $10,049,134 (77%) U.S. Department of Health & Human Services grant, $1,924,199 (15%)Other grants, contributions, and contract services, $988,772 (8%)TOTAL EXPENDITURES: $13,094,306Programs, $10,417,212 (80%)Management & support services, $2,166,093 (16%)Fundraising, $84,706 (1%)Depreciation, $426,295 (3%)NET INCOME/(LOSS): ($132,201)

Financial Highlights

Together, we can keep each other well.

Muriel BardAn Addictions Counselor from Normandy, France, Muriel understands the

importance of taking care of one’s health. She also understands first-hand the obstacles that can appear while trying to manage chronic health issues.

Throughout her life, Muriel suffered from alcoholism, depression, and other medical concerns. While she was in-between jobs, she lost her health insurance and was doing her best to self-manage her health.

She was anxious to find a primary care provider that could dive into her medical and behavioral history and regularly care for her.

Muriel began coming to SouthEast six years ago because of our sliding fee discount program. Dr. Weitzel became her primary care provider, and has helped

Muriel every step of the way in managing her health and wellness.

All five of Muriel’s children come to SouthEast, and she often refers coworkers and clients to the friendly, culturally competent services available in various languages, something she can personally appreciate.

The stories shared here show the impact you can have on someone’s health and well-being. Dana’s story, bottom left, is just one example of the

power of your generosity. He could not find help anywhere else and was welcomed to SouthEast because of the many caring people like you who support us with your annual or monthly donations.

By making your gift today, you’ll show Dana and others like him that they are not alone. Donating is easy and secure at selhs.org/donations.

Jeffrey S. Bleacher 2015 Treasurer/2016 Secretary Ross Buehler Falk & Company, LLP

Theodore L. Brubaker Brubaker Connaughton Goss & Lucarelli LLC

F. Joseph Byorick 2015 Vice-Chair/2016 Chair Lancaster General Health

Lisa Cameron Lancaster YWCA

Theodora M. Chairsell Community Volunteer

Stephen W. Cody Cody & Pfursich

Jacqueline McCainConestoga View

Naomi MirandaCommunity Volunteer

Mary B. MiskeyLancaster General Health

Susan McCarthy ReedCommunity Volunteer

Maria E. Rosa First Spanish Assembly of God

Charles H. Simms, Jr. 2016 TreasurerPNC Bank

Jose Urdaneta 2015 ChairUrdaneta Photography

Allison Weber 2015 Secretary/2016 Vice-ChairSpanish American Civic Association

Jean K. WeglarzCommunity Volunteer

Board of Directors - 2015/2016

333 North Arch Street, Lancaster, PA 17603

625 South Duke Street, Lancaster, PA 17602

Bright Side Opportunities Center 515B Hershey Avenue, Lancaster, PA 17603

Reynolds Middle School 605 West Walnut Street, Lancaster, PA 17603

Philhaven Center for Integrated Healthcare 812 North Prince Street, Lancaster, PA 17603

717-299-6371 • SELHS.org

Where you belong.

SouthEast Lancaster Health Services