connecting the residents of ole at lely resort · connecting the residents of oléat lely resort ....

Connecting the Residents of Ole at Lely Resort

2 Ole Living Newsletter February 2019

Board of Directors Meeting: February 28th at 11:00 AM

Meet the Candidates Night: March 6th at 6:30 PM

Annual Members Meeting: March 14th at 6:30 PM


Dear Olé Residents:

I trust that you all enjoyed your holidays, and to those seasonal folks, welcome back.

As you are aware, we made some major changes in management in 2018. I can tell you that my fellow directors and I are

very pleased with the integrity and professionalism that our new General Manager Andy and our new management

company Access have brought to the table. And what is obvious, and what was previously lacking to some degree, is

that their number one goal is customer satisfaction.

Andy and his leadership team (Billy, Christian and Tony) supported by Access have been top performers for us. They are

responsive to owner issues, getting processes and procedures institutionalized, and providing the necessary and

appropriate management and operational leadership, which includes the necessary ongoing staff training and coaching.

Access Management has been more engaged with the board over the last six months than all the other management

companies combined. We feel we have a very solid team supporting us to ensure that we are strategically and tactically

aligned - this prepares us well for future needs. Access has spent countless hours in transferring files and accounts,

resolving multiple discrepancies, errors and omissions. We are focused on resolving all accounting issues and minimizing

those accounting/billing/posting errors that have been plaguing us.

Operations wise, we have many balls in the air.

We have been continuing with our landscape improvements due to the damage from Irma, coupled with the need to

replace plants that have reached their end-of-life or were previously removed and not replaced. We are also continuing

with addition of trees on the boulevards in the north area of Olé. Our direction to the landscapers is “lush and colorful”;

our landscaping is one of our primary value differentiators and one of the reasons many of us were attracted to live here.

Our amenities are another of our value differentiators, and we have been expanding these to provide more lifestyle

options. But we recognize that we need to devote additional measures to protect them for exclusive use by residents,

and we have been, for example, adding fencing and locking gates to our courts, and increasing pool monitor staff at the

Village Center. We have plans for additional measures that will be rolled out in the near term, and some requiring infra-

structure upgrades that are planned for next season.

Being a large community, we also have numerous maintenance requests. We have automated our maintenance system,

but we are exploring further enhancements so that initiators of maintenance requests are kept in the loop as to its

progress. Our goal is to have it integrated into the community web site/app.

Behind the scenes, your board currently is working on three major initiatives that we hope to see moved to conclusion in

2019: the developer settlement negotiations for the last 13 buildings, the renewal of our community internet and TV

contract, and the turnover of Lely Master Property Owners Association from Stock to all the owners in Lely.

It continues to be a very busy but energizing and fulfilling time as we continue our focus to make Olé the best

community in Collier County.

May you have a healthy and fun-filled winter, and I encourage you to take advantage of some of the many activities that

have been planned for the season.

Yours respectfully,

Art Celuszak, President


Community

Greetings residents of Olé at Lely Resort,

Season is here and the Olé team stands ready to serve the increasing number of you who call Olé your home or home

away from home. 2018 flew by as the team has been systematically accomplishing our action plans. In my three decades

with Marriott International, I’ve learned it all starts with people. Take care of them and they will take care of residents

and Olé will thrive. In partnership with the Board and Access Management, I’d like to tell you about the team and

changes to the organization that will improve our effectiveness.

Christian Anderson was promoted last year to Operations Manager and oversees both Food & Beverage and

Lifestyle. Christian handles beverage selection, reservations for the Bistro, books private functions, selects

entertainment, executes great events, manages the front of house staff and teams up with Chef Billy to produce new

menus and featured specials. He keeps you updated through weekly web site posts and the digital reader boards he put

in place. For season, we now have Ana as our Activities Coordinator to help him plan and promote activities and events

here at Olé and in the local community and to assist with service delivery. Christian is also responsible for Access Control

of the Village Center and manages the team of Pool Monitors.

You won’t find a more dedicated, hands on, customer focused culinarian than Chef Billy. He continuously

monitors seasonal product availability and pricing with the goal to treat you to delicious menu items at the most afforda-

ble prices. Chef Billy also strives to add tasty new menu items. After much experimentation, Chef Billy recently perfected

a flatbread recipe that residents rave about and is the centerpiece for Happy Hour and Pizza on Thursday nights. He

works closely with Chef Jose, Chef Tony and the kitchen staff to produce consistent, well prepared menu items and an

ongoing variety of featured specials. And who doesn’t love his delicious soups!


Tony Storwick, Facilities Manager, oversees the janitorial and maintenance functions and manages the association

contractors. We have completed the tasks related to Hurricane Irma with the exception of landscaping, which is in full

swing. Tony manages the association contractors and has executed exterior painting, landscaping, lighting, HVAC,

pool/fountain and roofing projects. One of his key responsibilities is managing work orders. Tony reviews each work

order and determines whether it is an association responsibility and if so, whether to handle it in-house or assign a

contractor to complete the work. He monitors progress in our work order management system and has completed

over 700 work orders since inception in mid-2018.

Kristen Olson has recently been promoted to Assistant Community Manager and oversees accounting, human

resources, office administration, association governance and manages Kelsey and Cassady in Resident Services. She

liaisons with the Access Management team who provide a great deal of corporate support in these areas. Kristen is

highly organized, extremely capable and super productive. She is our Notary Public and will soon have her Community

Association Manager license. We are in the process of filling Kristen’s previous Executive Assistant role with an office

assistant.

Thanks to all of you who participated in the Owner Survey last year. Your feedback was used by the Board and

management during our recent strategic planning session which resulted in the creation of action plans focused on

the mission; to increase the value of your ownership. This information has also helped us identify focus areas for

improvement, such as access control, rules enforcement, timely work order completion and communication and

landscaping. We have used your feedback to gauge your interest in Lifestyle activities and events, like Casino Night,

Comedy Night, Wine Tasting, Art Classes, Poolside Entertainment and volleyball and corn hole tournaments. Owner

surveys will take place on an ongoing basis.

As Art Celuszak outlined in his article, there are several major initiatives planned for 2019 in addition to reserve

expenditure projects and ongoing operations. If you haven’t signed up for the new web site and App yet, I encourage

you to contact [email protected] to get access. This is our primary way to communicate with you and there is

more information and functionality we plan to put in place this year.

In closing, I am honored to serve as your General Manager. I must lead by example, give my best effort every day,

provide clear direction and expectations and build an all-star team that is capable of delivering the goal of being the

premier community in Collier County. We’re up for the challenge and we hope that you have come to see a difference

as we bring our “A Game” every day.

Andy Sorenson

General Manager

mailto:[email protected]

Another Very Good Year in Olé

Olé had another very good year in 2018 from a financial standpoint, based upon the unaudited, internally prepared

financial statements. You can see these statements online at our website for a detailed accounting. Without

recounting a lot of numbers, as treasurer, I want to provide a very brief snapshot of the year's financial performance. The

audit is underway, conducted by our independent, outside auditor, the Phillips Harvey Group, and guided by the Audit

Committee made up of three interested and qualified volunteer owners from our community, none of whom are current

or past board members which ensures the committee's independence. The results of the audit will be

presented by our auditor at the Annual Meeting in March. Please plan to attend. Based upon past experience, any

required audit adjustments that may evolve are anticipated to be immaterial in nature.

What is a very good year from a financial viewpoint in a not-for-profit community association like Olé? Since the board

is responsible to craft and approve a budget each year that anticipates 100% of the community's required operating

expenses, using its best business judgment, attaining or positively exceeding the budget defines a very good year. In

2018, the preliminary financial statements show that the variance from budgeted expenses was about 1.5% higher, and

the variance from budgeted income was less than 1% higher, so actual income exceeded budget which offset much of

the increased expenditures. When considering expenses reimbursed to the Association from others, in this case the

developer, in the form of cash on deposit in the developer settlement fund, Olé actually showed a small

surplus. With income and expenses running at nearly $5 million, such variances show strong fiscal discipline on the part

of management and prudent oversight by your board. Please consider the following factors when evaluating this perfor-

mance yourself.

In September 2017, Olé experienced severe damage from Hurricane Irma. Assessment of this damage and insurance

claims processing were taking place at the same time the 2018 budget was being fashioned, and budget approval was

necessary well before our engineers and management had determined, for certain, the cost of remediating those

damages, and the actual amount of approved insurance claims. Because the board was prudent in previously

negotiating a $1 million standby line of credit from our bank, at very favorable terms, Olé was able to immediately

address necessary replacement and repairs without going through the process of multiple Special Assessments to

owners to raise cash, unlike so many other community associations. This process enabled Olé to defer a Special

Assessment until the complete scope of damage was determined and all insurance claims approved. As a result, the final

Special Assessment was less than $2,400, and for those owners who carried property and casualty coverage for their

units, one provision of which was a minimum amount of Loss Assessment coverage of $2,000, our owners

experienced an actual loss of several hundred dollars, not thousands, again, unlike many surrounding communities.

Managing a community association budget is difficult enough as it is without the uncertainty and financial peril

associated with the costs of remediating unanticipated damages and their associated cost of repair or replacement, and

yet, our income and expense variances to budget were very small. Importantly, to confirm that the funding

previously received from the developer to address construction defects, and the funding received from the insurance

settlement and Special Assessment to address losses from Hurricane Irma were properly applied, our audit will bring a

special focus to both those activities.

Achieving these results is the product of teamwork among Access Management, our management company, our

community General Manager, Andy Sorenson and staff, and your board of directors. The board wishes to sincerely thank

Andy, the staff and our Access partners for their expertise and diligence in financial and all other areas of

community management. With our partners and the support of our owners, your board seeks to maintain and

improve the Olé lifestyle while continuing to enhance the value of our homes.

Lee Wieber

Olé Vice President & Treasurer

In 2018, Olé implemented a Star Performer Program to recognize

our employees that go above and beyond and for achieving

exemplary service to our Guests, Members, and/or fellow Team

Members. Each one of our winners contributed in their own way to

make Olé great. Please give a round-of-applause to your 2018 Star

Performers!!

1st Quarter – Chef Anthony Greco

2nd Quarter – Jimmy Gutrich

3rd Quarter – Kristen Olson

4th Quarter – Moises Almaraz

Recently, we received a memo from Greater Naples Fire Rescue District outlining the rules and regulations for

outdoor cooking appliances so that we can educate and enforce compliance in our Condominium

Association.

It is considered a violation of the fire code(s) to maintain (store) or operate any gas-fired grill, charcoal-fired

grill, wood-fire grill, or similar devices within 10 ft (3 m) of any structure; multi-family or commercial property.

For the purpose of this document, balconies, lanais and stairways are considered part of the structure and

storage or use of grills is a violation. NFPA 1: 69.5.3.5 – storage of cylinders in multi-family building and

attached garages is limited to less than 2.7 lb capacity.

If you are a resident in a multi-family building and currently have gas grill with a 20 lb propane tank, here are

options for you:

Dispose of your current grill and purchase a new grill that

uses the 16.4 oz size tanks or switch to a charcoal or electric grill.

There are a variety of gas grill models that use a 16.4 oz propane tank.

Keep your current grill, dispose of your 20 lb propane tank

and purchase an adapter to convert from 20 lb to 16.4 oz tanks.

16.4 oz propane tanks can be purchased at a variety of home

improvement, retail and warehouse stores. Adapters are

available at those same stores and online.

Please take immediate action to keep our community in

compliance with fire codes. Should any fines be imposed, the

resident in violation will be held responsible.

Questions can be directed to the Greater Naples Fire Rescue

District at 239-774-2800.


Friendly Reminders ARCHITECTURAL CHANGES

Any improvements or modifications being made to the exterior of the home and/or lot must have written prior

approval. Please visit your community website or contact Access Management for details.

UNITS

Each unit shall be occupied by only one (1) family and its guests at any time. Each unit shall be used as a

residence and for no other purpose. No unit shall be permanently occupied by more than two (2) persons per

bedroom, and no unit shall be occupied overnight by more than two (2) persons per bedroom plus two (2)

persons, such number to included all guests.

PARKING & VEHICLES

Parking at the Condominium is restricted to private automobiles and passenger-type "mini-vans," jeeps and

pick-up trucks having a capacity of no more than two (2) tons, and those vehicles permitted by the Master

Documents. Abandoned or inoperable automobiles or oversized vehicles of any kind shall not be stored or

parked on any portion of the condominium property. No golf carts, mopeds, motorcycles, commercial vehicles,

campers, mobile homes, motor homes, house trailers or trailers of every other description, recreational

vehicles, boats, or boat trailers shall be permitted to be parked or to be stored on the Condominium property,

except in closed garages, so long as such storage in the garage does not cause permitted vehicles to be

improperly parked. Because the number of parking spaces is limited, the right of the Owners and occupants of

any unit to park, keep or store more than two (2) motor vehicles in the Condominium may be limited or

regulated by the Association. No parking on lawns or in the streets shall be permitted. No vehicle shall be

parked anywhere but in garages or on paved areas intended for that purpose, or as approved by the

Association for construction or moving purposes.

PETS

Per the community's governing documents, no pet shall be allowed to have excretions outside of the owner's

lot. In addition, all pets must be on a leash at all times when outside of the lot. There is also a two (2) pet limit

per unit.

LEASING OF UNITS

In order to foster a stable residential community and prevent a motel-like atmosphere, the leasing of units by

Owners shall be restricted to a minimum of 30 days as provided in the governing documents.. The ability of a

Unit Owner to lease his or her unit to others is a privilege, not a right. The privilege may be revoked by the

Board of Directors if it is abused by the Owner. All leases of units must be in writing. A Unit Owner may lease

only his entire unit, and then only in accordance with this Section, after receiving the approval of the

Association. The lessee must be a natural person.

GARAGES

Garage doors shall be kept closed at all times except as necessary for ingress or egress purposes.

Garages may be used only for the purposes intended.


CENTRAL From the Kitchen of Chef Billy

Asian Cabbage Slaw

1 roasted red pepper, sliced

1 head white cabbage, sliced

1 cup ponzo sauce

½ cup sweet chili sauce

1 oz. chopped fresh ginger

1 cup wakame seaweed

From the Recipe Collection of Christian Anderson

Mixology to me is very similar to cooking or science. Yes, there are

recipes, laws, rules, guidelines, method and tradition, but some-

times those things are meant to be turned upside down to learn

new things. When creating new cocktails, it is always important to

think inside and outside the box. Take a traditional recipe and

make it your own with a dash of specialty juices or herb and root

liqueurs. Start from scratch with your preferences in mind and

build something you love through trial and error. This cocktail is

an amazing example of that. I love balanced combinations of

flavor profiles in cocktails, this is a beautiful balance of sweet/fruity

and tart/sour. This cocktail came from an old memory and reminds

me of the holidays. Try it out and maybe add your own twist!!

Berry Tart

1.5 oz Bacardi Dragon Berry Rum

.75 Oz Fresh squeezed lemon juice

Topped with fresca

Combine contents over ice, stir and enjoy!


What is Olé's Flood Risk?

One consideration for Florida homes can be a low elevation with a corresponding risk of flooding. Homes in Olé are

above the FEMA-defined “1% risk of flood” hazard area, so flood insurance is not mandatory. Many Olé owners do

choose to carry flood insurance on their units, but it is not mandatory. In other communities, flood insurance is a

requirement in order to get a mortgage.

So, flood insurance is not mandatory for Olé homes. Yet, we realize that every home in south Florida can be vulnerable

to flooding. Two days before Hurricane Irma, NOAA and Collier County warned us that evacuation was mandatory, Olé

and all of Lely Resort faced potential “more than 3 feet of water above the ground.” All of us are very grateful that

potential did not happen!

This rich new understanding of our potential flood risk may lead us to reconsider individual flood insurance on our

condos. Each of us might weigh a cost around $300 a year for flood insurance against our perceived risk of flooding. Call

your agent for specific coverages and costs.

Per FEMA: $43,000 is the average flood claim payout from the National Flood Insurance Program. 98% of U.S. counties

have been impacted by a flooding event.

FEMA-defined flood hazard areas have a 1% risk of flood every year: the “100-year flood zone.” We cannot mistake the

term to mean a flood happens only every 100 years - the term is a 1% chance per year. The national average for those

areas is a flood happens about every 27 years. FEMA also uses another measure of risk: “a 0.2% per year of flooding,”

known as the “500-year flood plain.” Areas of Houston received their third 500-year flood in three years with

Hurricane Harvey in 2017. Odds of three such floods in three years are long, around one in 125 million - yet those folks

got flooded. Fate, and flooding can be fickle.

In the end, we weigh the risks and make our choices. To my mind, one insurance claim could pay for a hundred years of

insurance premiums. Thus, worth it!

Separately, Olé Association Board is considering purchase of flood insurance for all 136 buildings in Olé. Such insurance

is not mandatory, yet the Olé Board is reviewing alternatives, trying to balance our understanding of flood risk versus

significant cost for homeowners.

We have received quotes for privately-placed flood insurance, (not the National Flood Insurance through FEMA) one

policy would insure all Olé buildings for flood damage, up to a total of $8 million coverage, with a deductible of

$100,000 per occurrence. That policy could cost each Olé unit in the range of $50-$60 per quarter in added fees. One

informal survey of a few owners showed most people surveyed would approve the added cost for flood insurance. Such

a policy would not cover owner’s contents or personal property inside the condo but would help restore building

structures and drywall if a flood were to occur. It is not perfect coverage, but it is some coverage for the risk. In coming

weeks, the Planning & Risk Management Committee will study the issue along with our insurance provider and bring

their recommendations to the Board, which will then discuss the topic and make a decision using their best business

judgement.

Have a great Olé day!

Denny Means, Olé fan and resident.

V.P., Secretary of Olé at Lely Resort Condominium Association

—


Dear Olé Residents,

I hope this news letter finds you well. I want to thank each and every owner, tenant and house guest who

participated in use of the Olé amenities in 2018.

It was a record year for Food & Beverage sales and an amazing year of memories! We hosted our first

annual fall to winter food drive and donated over 600 canned and dry goods. Our first annual fall car wash

garnered over $500 in donations for “The Shelter of Naples”!

As you may have seen, we made many changes, updates and upgrades to our amenities in 2018. These

included: a bocce court renovation, tiki hut re-thatching, new furniture at the main pool, Bistro

renovation, infographic digital display systems, new retail merchandise offerings, new food and cocktail

menus and design, string lighting over the outdoor dining space for the Pub, and a TV on the Veranda—to

name a few!

We continue to strive to be one of the elite lifestyle communities in Collier County and Southwest Florida

every day! Check out our new website to stay updated on hours of operation, menus and all that is going on

this season and this year!

Sincerely,

Christian Anderson

Operations Manager


Olé at Lely Resort

COA Contact Info

Olé at Lely Resort - Onsite Management Office

9075 Celeste Drive

Naples, FL 34113

General Manager: Andy Sorenson

Resident Services Assistant: Kelsey

Phone: 239-687-1400

Fax: 239-687-1420

Email: [email protected]

Community Website: ole.accessdifference.com

Access Management - SFL Corporate Office

6991 Professional Parkway East

Sarasota, FL 34240

Phone: 813-607-2220

Fax: 407-480-4203

In Case of Emergency

Please Call 9-1-1 First

Solid Waste Pick Up Schedule:

Household Trash - Mondays and Thursdays

Recycling - Tuesdays

Bulk Trash Items - Must be disposed of by each resident

Electric Service

Florida Power & Light

(239) 262-1322 https://www.fpl.com/

To report streetlight issues:1-800-4-OUTAGE

Water Service

Collier County Water Sewer District

3339 E Tamiami Trl, Suite 302

Naples, FL 34112 239-252-2380

http://www.colliercountywatersewerdistrict.org/

USPS - Naples Main Post Office

1200 Goodlette-Frank Rd N

Naples, FL 34102 407-892-6883

Collier County Public Library System

8065 Lely Cultural Pkwy, Naples, FL 34113

239-252-7542

Hours: Mon-Thu 9a-7p, Fri and Sat 9a-5p, Sun Closed

Collier County Sheriff’s Office

3319 Tamiami Trl E, Bldg. J

Naples FL 34112

Non-Emergency Main Line: 239-252-9300

https://www.colliersheriff.org/sheriff-s-office

Greater Naples Fire Rescue

Station #23

6055 Collier Blvd. Naples, FL 34114

239-793-3332

Physicians Regional – Collier Blvd

8300 Collier Blvd., Naples, FL