A N N UA L R E P O R T | 2019

COMMUNITY CONNECTIONS

A MESSAGE FROM OUR LEADERSHIP

2019 was an exciting year here at Memorial Hospital. We introduced many new members of our senior leadership team, medical staff leadership, board members, providers and team members, while launching many new initiatives.

New Leadership Team - In 2019, we were fortunate to welcome new HR, practice operations, nursing and CMO leaders. They joined strong leaders in finance and information technology, positioning us for success in the future. This new team has already made an impact accomplishing several key initiatives and will play a key role in achieving our 2020 strategic goals.

New Board Members - Our trustees do so much for our organization, guiding our strategic direction and volunteering countless hours to help position our community hospital for success. We thank those board members who completed their terms in 2019 and look forward to the contributions of our new and continuing trustees.

New Medical Staff Leadership - We welcomed new Medical Staff President Mary Vigeant, NP and Vice President Victor Lazaron, MD. Together with the Medical Staff Executive Officers, they will complement our team as we continue to expand our services for the enrichment of our community.

New Medical Staff - We welcomed dozens of new providers in 2019, with specialties ranging from orthopedics to emergency medicine to primary care. Increasing access and providing a wide range of primary and specialty care close to home remains our goal.

New Initiatives - In 2019 and on to 2020, we are moving forward with efforts to optimize our Primary Care and Specialty practices as well as optimizing our surgical services. This includes a major renovation of what will become the new Orthopedic and Physical Therapy Building.

New MaineHealth Resources - As the New Hampshire hospital of MaineHealth, we have seen great support and teamwork by one of the best healthcare systems in New England. Among many positives, being part of this system has enabled Memorial to implement a new electronic medical record system across the entire hospital and increase access to key specialties including cardiology and oncology.

We are honored to lead this outstanding institution. We expect 2020 to see many new developments and achievements by our Team that will benefit our patients and our community.

Mary DeveauBoard Chair

Art Mathisen, FACHEPresident

REGIONAL ENTITIES

MAINEHEALTH ACCOUNTABLE CARE ORGANIZATION

MAINE BEHAVIORAL HEALTHCARE

MAINEHEALTH CARE AT HOME

NORDX

FRANKLIN COMMUNITY HEALTH NETWORK

COASTAL HEALTHCARE ALLIANCE WALDO COUNTY GENERAL HOSPITAL

PEN BAY MEDICAL CENTER

LINCOLNHEALTH MILES CAMPUS

ST. ANDREWS CAMPUS

WESTERN MAINE HEALTH

MID COAST-PARKVIEW HEALTH

SPRING HARBOR HOSPITAL (MAINE BEHAVIORAL HEALTHCARE)

MAINE MEDICAL PARTNERS

MAINE MEDICAL CENTER

MEMORIAL HOSPITAL

SOUTHERN MAINE HEALTH CARE SMHC MEDICAL CENTER — BIDDEFORD

SMHC MEDICAL CENTER — SANFORD

IN THIS ANNUAL REPORTMission, Vision and Awards ................................................................................................................6-7

Patient Connections: Edward Oetjengerdes ....................................................................................... 8-9

Patient Connections Nancy Dickinson ...........................................................................................10-11

New Nurse Practitioners and Care Teams Enhance Care and Access .................................................. 12

Bringing Community Together to Address Opioid Addiction ............................................................. 13

New Clinicians Build on Long Standing Orthopedic Tradition .......................................................... 14

100 Days of Wellness Promotes Community Fitness ........................................................................... 15

Memorial Volunteers Mark 50th Anniversary ..................................................................................... 16

Introducing the Mount Washington Valley Adult Day Center .............................................................17

2019 By the Numbers .......................................................................................................................... 18

Statement of Operations ...................................................................................................................... 19

Healthcare Students Awarded Scholarships ....................................................................................... 20

39th Annual Memorial Hospital Open Golf Tournament ................................................................... 21

Grants Support Babies, Families and Community ...............................................................................22

Thank You to our Founders ..................................................................................................................23

Donor Honor Roll and 2020 Board of Trustees ............................................................................. 24-27

The MaineHealth system reaches more than 1.1 million residents in central, southern and western Maine and eastern New Hampshire. MaineHealth organizations include Coastal Healthcare Alliance (Pen Bay Medical Center and Waldo County General Hospital), Franklin Community Health Network, LincolnHealth, Maine Behavioral Healthcare, Maine Medical Center, MaineHealth Care at Home, Memorial Hospital, Mid Coast-Parkview Health, NorDx, Southern Maine Health Care and Western Maine Health; the MaineHealth Accountable Care Organization is also part of the MaineHealth family. Affiliates of MaineHealth include MaineGeneral Health, New England Rehabilitation Hospital of Portland and St. Mary’s Health System.

COVER PHOTO: EDWARD OETJENGERDES

THE MAINEHEALTH SYSTEM

Employee of the YearDiane ShoreMail Clerk, Materials Management

Leader of the YearLori FarringtonManager, Environmental Services

Provider of the YearCharisse Hirschfeld, APRN Emergency Medicine/Walk In Care Center

Patient Center ChampionTroy TurcotteSecurity Officer

Spirit of ExcellenceApril WaggenerPharmacy Technician, Pharmacy

Spirit of RespectJesse BurkeComputer Tomography Technologist, Imaging

Spirit of IntegrityDevin CopseyRegistered Nurse and Nursing Coordinator, Med Surg

Spirit of OwnershipMartha JacksonRegistered Nurse, ICU

Spirit of InnovationJennifer BartlettScheduling Coordinator, Imaging

One Beat Engagement Award Emily HenleySupervisor, Clerical Practices

Team of the Year Oncology & Infusion Services

Other Accolades Many of our staff were also recognized in The Conway Daily Sun’s Best of Mt. Washington Valley Reader Awards!

Best DoctorRachel Hamilton, DO - 1st PlaceAngus Badger, MD - 2nd Place

Best Nurse PractitionerCharisse Hirschfeld, APRN-FNP - 1st PlaceLeona Cloutier, APRN - 2nd PlaceValerie Lozier, APRN-FNP - 3rd Place

Best NurseKaren Estey, RN - 1st Place

Best Medical AssistantAlana Isley, Medical Assistant - 1st PlaceMichelle Grant, Certified Medical Assistant - 3rd Place

MAINEHEALTH SHARED VALUES

Whenever and wherever you interact with us, you can expect our team members to embody the following values in action:

Patient Centered: We focus on each individual’s unique needs, and partner with the people we care for, as well as their families and care teams, to develop a shared plan.

Respect: We embrace diversity and recognize the value of each person.

Integrity: We practice the highest ethical standards by doing the right thing at the right time for the right reason.

Excellence: We set high standards and always strive to exceed expectations.

Ownership: We take responsibility for our actions, follow through on our commitments and approach challenges with optimism.

Innovation: We welcome diverse perspectives, embrace change and are committed to lifelong learning.

OUR MISSIONMemorial Hospital is committed to meeting the health needs of our communities by serving with our community partners in the provision of accessible, comprehensive, compassionate and quality healthcare.

OUR VISIONMemorial Hospital will be Mt. Washington Valley’s most trusted resource for high quality healthcare services, working with others so our community is the healthiest in America.

2019 MEMORIAL HOSPITAL EXCELLENCE AWARD WINNERSEvery year, Memorial Hospital recognizes its employees who go above and beyond and demonstrate our shared values. These peer to peer awards are presented at our Annual Award Dinner, featuring a fun theme each year. 2019’s theme was the Roaring 20’s. Congratulations to all who received these honors!

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MAINEHEALTH PATIENT CONNECTIONSImagine a place where people are always there for one another. And where a network of hospitals, healthcare providers and specialists is built with your needs at the very center. At MaineHealth, that’s exactly what we did. Compassionate care. Coordinated care. Through MaineHealth, you are connected to better. MaineHealth is saving and improving lives. We offer top-quality, state-of-theart care to the residents of Maine and the Mt. Washington Valley by leveraging a provider and facility network that is connected throughout the region for the best possible outcomes.

EDWARD OETJENGERDES

When Edward Oetjengerdes retired and returned to the Conway, NH area to make it his permanent home, he was pleased to see how much Memorial Hospital had grown in their breadth of services as part of the MaineHealth system. Edward has sleep apnea and has used a CPAP mask to regulate his oxygen levels during the night for many years. Because his condition requires maintenance and monitoring as his needs change, he was glad to have services close to home to help him manage his care.

An active person who loves the outdoors, Edward struggled with sleep for many years. Before being fitted with the mask he had an extremely difficult time getting a full night’s rest. “I could wake the neighbors with my snoring, and I was very tired during the day, which made participating in physical activities almost impossible.” Today, telehealth technology enables Edward to “see” his provider Carri Kivela, APRN-FNP at Maine Medical Center in Portland from a patient room right at Memorial Hospital in North Conway by using the internet to connect. Coupled with the availability of centralized records and MyChart to access his patient profile, the management of his health is a breeze.

“This service is a first for me, and it’s been intriguing to receive care this way. I’ve enjoyed the process,” said

Edward. He’s actively enjoying his retirement in the Northeast, taking advantage of the great outdoors to enjoy a variety of sports like cross country skiing and hiking. “I think it’s great, said Edward. “I was very sedentary living in Florida and I appreciate my new home and the energy I have very much.”

EDWARD OETJENGERDES This service is a first for me, and it’s been intriguing to receive care this way. I’ve enjoyed the process.

— Edward Oetjengerdes

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NANCY DICKINSON

Nancy Dickinson has struggled with her weight for most of her adult life. Today, she is newly equipped to continue her positive progress with the combined help of her local care team at Memorial Hospital and MaineHealth.

Carrying more weight than she wanted was causing a variety of health challenges for Nancy, including fatigue and chronic pain, extreme varicose veins, and at one point, an undetected hernia. As she prepared for a hip replacement in 2017, her orthopedic provider Dr. Doug Taylor suggested that her recovery would be easier and more successful at a reduced weight. Nancy accepted the challenge and started her diet while in the hospital after her orthopedic surgery and continued it through the weeks of post-surgical recovery.

While working with her nutritionist Brenda McKay through her primary care provider Dr. M. Angus Badger, it was determined that Nancy was pre-diabetic and that an even more aggressive weight and blood sugar level program was required to prevent an irreversible diabetes diagnosis. A newly formed class offered by the National Diabetes Prevention Program was being offered through the Community Health Program at Memorial Hospital and Nancy was encouraged to enroll. Cost was a barrier, however.

Through scholarship assistance from the Prevention and Wellness Program, administered through the MaineHealth Center for Health Improvement and Memorial Hospital’s Miranda Fund, Nancy was able to enroll in the program free of charge and begin taking immediate action to adopt healthy lifestyle choices. “Nancy is a complete joy to work with!” said Heather Phillips, Community Health Program Manager at Memorial Hospital, “This program has empowered Nancy to make huge changes in her life — she has inspired us as well as we watch her succeed.”

A few months into the program, Nancy was just a few pounds away from her ‘goal’ weight and feeling great. “I’ve created a journaling system to manage my diet and monitor my progress, said Nancy, “it’s been a fun trip!” She continues to eat well and walks regularly with new found ease. She is winning at her health challenges and has renewed energy to keep things running smoothly at the Kenneth A. Brett School in nearby Tamworth, NH where she is a secretary.

NANCY DICKINSON

This program has empowered Nancy to make huge changes in her life — she has inspired us as well as we watch her succeed.

— Heather PhillipsCommunity Health Program Manager at Memorial Hospital

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BRINGING COMMUNITY TOGETHER TO ADDRESS OPIOID ADDICTIONAs the opioid crisis continues to take lives, Memorial Hospital was part of a MaineHealth effort in 2019 to facilitate community dialogue through a free film showing of the Netflix original documentary, “Recovery Boys.”

The film chronicles the journey of four young men attempting to rebuild their lives after years of drug misuse. The film was followed by a panel discussion and community forum that invited viewpoints from providers, local law enforcement, community leaders and a patient in recovery.

The event had a strong turn out and was moderated by Amy Coveno, WMUR news anchor and host of that station’s State of Addiction series. Guest panelists included Lorinda MacDonald, APRN-PMHNP, Behavioral Health Director at Memorial Hospital; Conway Police Department Lieutenant Christopher Mattei; Janice Spinney, Director of MWV Supports Recovery; and Joey Rodriguez, a local recovery coach.

“We were grateful for the opportunity to show the film and have a discussion with our community,” stated Sue Ruka, Director of Population Health at Memorial Hospital. “We see the impact of substance use disorder on a routine basis. In the past two years working with our community partners we have made progress in addressing this health crisis — however it remains a complex and multifaceted problem. The film and discussion helps ‘humanize’ the struggles and yet provides hope that recovery is possible with support and management programs.”

SUE RUKA, AMY COVENO, JOEY RODRIGUEZ, JANICE SPINNEY

DR. CRAIG SMITH AND KATIE VILLAREVIA

NEW NURSE PRACTITIONERS AND CARE TEAMS ENHANCE CARE AND ACCESSMemorial Hospital welcomed two new nurse practitioners to its Mount Washington Valley Rural Health Center in 2019, with a goal to enhance care and improve access for patients.

Family Nurse Practitioners Katie Villarevia and Jessica Lamontagne are part of care teams which pair doctors with advance practice professionals. Katie is a member of a care team working closely with Dr. Craig Smith, and Jessica with Dr. Ray Rabideau. The care team model facilitates close collaboration between providers and other clinicians to provide coordinated care and greater access for patients.

Villarevia would like patients to understand that they will still see their doctor in addition to others within the care team, all with a goal to open up access to appointments and improve quality of care.

She stated, “I do think that with this new care model and having medical providers sharing a panel of patients and working closely together will increase access to care.”

The care team model is a proven way to deliver better care and more coordinated care in a complex healthcare system. A patient’s care is still overseen by a provider, a doctor or advance practice professional. However, a team is assembled to jointly ensure all aspects of care are in place.

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What really keeps me here are the people. I really love giving my patients the highest possible quality of 21st century care while getting to know them.

— Christopher FitzMorris

Since the 19th Century, rusticators and city-folk came to the mountains to enjoy the great outdoors and to breathe in the fresh air. Along with these travelers came the need to treat the invariable accidents and illnesses that come with adventuring, along with the orthopedic needs of the local population.

With this long-standing history, Memorial Hospital continues to build its Orthopedics practice in 2019. Joining long-time Memorial surgeon Doug Taylor, MD and Abby Lang, PA-C, these new providers ensure that today’s adventurers and community members will receive the same tradition of excellence and patient centered care that has built our reputation for Orthopedics.

Christopher FitzMorris, DO joined Memorial in 2019 and has practiced orthopaedic surgery in rural Maine and New Hampshire since finishing training in New York City. The beautiful countryside and change of seasons were a big draw but he states, “what really keeps me here are the people. I really love giving my patients the highest possible quality of 21st century care while getting to know them.” His practice covers a broad spectrum of general Orthopaedic Surgery, including fracture care, sports injuries, joint replacement, hand surgery and arthroscopic surgery.

Later in 2019, he was joined by ankle and foot surgeon David D H Hoeft, DPM. Dr. Hoeft works with his patients to get moving again and to reclaim the quality of life they seek.

Memorial’s team of Orthopedics practitioners offer impressive board-certified specialists to take care of musculoskeletal problems, whether it’s a broken limb or sprain, joint replacement, or any orthopedic surgery, major or minor.

NEW CLINICIANS BUILD ON LONG STANDING ORTHOPEDIC TRADITION

DR. CHRISTOPHER FITZMORRIS, DR. DOUG TAYLOR, ABBY LANG PA-C

100 DAYS OF WELLNESS CHALLENGE WINNERS ARE (FRONT ROW) CARREN WEBBER, FIRST PLACE (ADULT); MALIK MEMIA, FIRST PLACE (TEEN); (BACK ROW) SUE VITTUM, FIRST PLACE (SENIOR); HEATHER PHILLIPS, AND ROBIN GRADY SECOND PLACE (ADULT).

100 DAYS OF WELLNESS PROMOTES COMMUNITY FITNESSMemorial Hospital Population Health staff awarded prizes and certificates to staff and community members who participated in its 100 Days of Wellness Challenge. Evidence shows that exercise and mindfulness make a significant difference in the overall wellness of individuals.

The 100 Days of Wellness Challenge was designed to encourage activity and exercise for all ages, through accountability and community.

The challenge was developed by Memorial Hospital Let’s Go! Small Steps Initiative to coincide with the Gibson Center for Senior Services’ Age-Friendly Action Plan. Participants who enrolled and regularly documented their activities, diet and healthy habits were entered to win prizes in various population categories.

“There are many active people in the Mt. Washington Valley who run, hike, climb and participate in other athletic pursuits, but not everyone is as active as others. This challenge provided suggestions of local activities, such as walking trails, to encourage use of community resources,” said Heather Phillips, Memorial’s Population Health Coordinator. “The challenge will be an annual event, and next year we plan to include more group activities, so participants can buddy up if they prefer to work out in a group.”

Over 100 people registered and there were 50 participants who continued their wellness initiatives throughout the challenge period. Participants expressed that the challenge made them become more mindful of habits, helped them to achieve their personal goals and ultimately, resulted in them feeling better.

DR. DAVID D H HOEFT

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INTRODUCING THE MOUNT WASHINGTON VALLEY ADULT DAY CENTER

TOP: ART MATHISEN ADDRESS AT GRAND OPENING EVENTBOTTOM: BOARD CHAIR MARY DEVEAUBELOW: ADULT DAY CENTER ENTRANCEINSET: ADULT DAY CENTER COURTYARD

On Friday, September 13, 2019, Memorial Hospital and the Betty C. Ketchum Foundation opened the 14,000 square foot Mount Washington Valley Adult Day Center, serving those with memory loss and cognitive and physical limitations. Already helping dozens of community members and their caregivers, the Center provides an array of memory-care services including structured activities, health monitoring, art and music therapy, socialization and assistance with personal care and bathing.

Caregiver support is part of their cause. Every Tuesday afternoon, husbands, wives and partners gather with the Center’s Director Sue Ruka, RN, PhD, to identify resources and coping strategies for the rigors of caring for a loved one with dementia.

The building is located off Route 302 in Center Conway. The center creates a homelike experience in a safe environment. It includes an enclosed outdoor garden, a great room for group activities and socialization, library, solarium and many small areas for less stimulating environments.

The Center recently received funding to create a dementia friendly community resource center from the Tufts Momentum Fund.

MEMORIAL VOLUNTEERS MARK 50TH ANNIVERSARY2019 was the year that our Volunteers Association celebrated their 50th year of providing invaluable services to the hospital, our patients and our community.

This year, 69 volunteers served 5,300 hours in many departments, including Merriman House, Surgical Services, Purchasing, Primary Care, the Mount Washington Valley Adult Day Center and many others.

They also operate the Suncatcher Gift Shop, whose proceeds go towards the programs and services of Memorial Hospital. Over $35,000 in sales resulted in donations that supported purchasing a new fish tank and accessories for the Merriman House, a Continuous Passive Motion Machine for Rehab Services, a Community Drug Disposal Drop Box for the Pharmacy and $6,000 in Scholarships.

At our annual volunteer Award Recognition Luncheon on May 8, Janet Anthony (Gift Shop), Clara Broglio (Gift Shop), and Fay McLeod (Oncology) were honored for volunteering for a cumulative 4,700 hours of service. The annual Shining Star award was presented to volunteer Barbara Butler. Each week Barbara brings a smile to patients, their families and friends, and staff when she greets them at the Main Entrance, or in the Gift Shop.

VOLUNTEERS AND TRUSTEES AT THE 2019 VOLUNTEER AWARD LUNCHEON. L-R: CLARA BROGLIO, FAY MCLEOD, SHELLY O'DONNELL, PETER WAUGH, BARBARA HOPKINS, LAURA JAWITZ, MARY DEVEAU, JANET ANTHONY

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2019 BY THE NUMBERS

14,620 Nursing Home

Patient Days

3,488 Inpatient

Days

48,491Outpatient

Visits

58,077 Physician

Practice Visits

11,907 EmergencyDepartment

Visits

209Births

OPERATING EXPENSES

NET REVENUE BY PAYOR

44% SUPPLIES & OTHER

39% SALARIES & WAGES

10% BENEFITS

7% DEPRECIATION & INTEREST

15% ANTHEM

39% MEDICARE 20% COMMERCIAL & OTHER

16% MEDICAID

10% SELF PAY

STATEMENT OF OPERATIONSFOR THE YEAR ENDED SEPTEMBER 30, 2019

OPERATING REVENUE

Gross Patient Revenue ...........................................................................................................$ 129,258,179Deductions from Revenue ........................................................................................................ (54,359,686)Other Operating Revenue ....................................................................................................... 2,994,608

Operating Revenue .......................................................................................................................$ 77,893,101

OPERATING EXPENSE

Salaries and Wages ..................................................................................................................$ 30,594,065Supplies and Other .................................................................................................................... 33,740,481Employee Benefits .................................................................................................................... 7,692,909Depreciation and Amortization ................................................................................................ 4,815,931Interest ....................................................................................................................................... 886,922

Total Operating Expenses .............................................................................................................$ 77,730,308

Operating Gain ..............................................................................................................................$ 162,793 Non-Operating Gain ....................................................................................................................... 286,645

Revenue Over Expense ................................................................................................................ $ 449,438

UNCOMPENSATED CARE — FY 2019

Charity Care ...................................................................................................................................$ 1,147,284 Bad Debt ........................................................................................................................................... 6,582,154

Total Uncompensated Care ...........................................................................................................$ 7,729,438

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MEMORIAL HOSPITAL FOUNDATION

MEMORIAL HOSPITAL FOUNDATION MISSION STATEMENT

Memorial Hospital Foundation supports Memorial Hospital in its commitment to meet the health needs of the Mt. Washington Valley and surrounding communities by serving with our community partners in the provision of accessible, comprehensive, compassionate and quality healthcare. When you give to Memorial Hospital, you are supporting strong, local healthcare — both today and in the future.

HEALTHCARE STUDENTS AWARDED SCHOLARSHIPS

Students studying pre-med, mental health, biomedical engineering & science, healthcare administration, nursing, and physical therapy were the recipients of scholarships from Memorial Hospital’s annual scholarship fund. This includes the Memorial Hospital Scholarship; the Memorial Hospital Volunteers Scholarship Program; Memorial Hospital Volunteers Healthcare Studies Scholarship; and the Visiting Nurse Home Care and Hospice of Carroll County (VNHCH) Kathleen Sheehan Memorial Award. The hospital’s scholarship awards are designed to support students in our community pursuing careers in health-related fields.

2019 scholarships were presented by Memorial Hospital Board Members at a May 23 awards ceremony.

This year’s Memorial Hospital Scholarships were awarded to Heather Phillips of Conway, NH; Paige Lautenschlager of Silver Lake, NH; Elizabeth Hockmuth of Conway, NH; and Jordanna Belle-Isle of Center Conway, NH.

Applicants for the Kathleen Sheehan Memorial Award must be currently enrolled in college studying nursing. Presented by Visiting Nurse Home Care & Hospice of Carroll County, the scholarship was awarded to Stephen Michael Jones of Freedom, NH.

Memorial Hospital Volunteers gave scholarship awards as well. They were awarded to Janelle Wilson of Center Conway, NH; Faye Taylor of Brownfield, ME; Kristina LeBlanc of Fryeburg, ME; Jodi Witt of Conway, NH; and Alexa Gutowski of Conway, NH.

The Memorial Hospital Volunteer Healthcare Studies Scholarship is awarded to a Kennett High School graduating senior pursuing healthcare studies. This year’s recipient was Noah Geary of North Conway, NH.

ELEVEN AREA RESIDENTS ENROLLED IN HEALTH RELATED PROGRAMS WERE AWARDED SCHOLARSHIPS AT THE 2019 MEMORIAL HOSPITAL SCHOLARSHIP AWARDS CEREMONY HELD AT THE HOSPITAL ON MAY 23. RECEIVING AWARDS FROM LEFT TO RIGHT WERE: JORDANA BELLE-ISLE, ALEXA GUTOWSKI, FAYE TAYLOR, NOAH GEARY, AND ELIZABETH HOCKMUTH.

39TH ANNUAL MEMORIAL HOSPITAL OPEN GOLF TOURNAMENTHundreds of supporters congregated at the North Conway Country Club on Thursday, July 18, 2019, to help raise much needed dollars for their community hospital. 2019 marked the 39th year of the venerable event.

This year, the tournament raised $40,000 for behavioral health patients in our Emergency Department. Due to the increasing number of behavioral health patients seeking treatment in our Emergency Department (ED), we have an immediate need to expand services. The ED is always the point of entry for those in crisis seeking psychiatric care. The lack of available space in psychiatric hospitals, means patients in our ED can wait for days or weeks for a bed. This situation also delays care for other community members seeking urgent treatment in the ED.

Our mission is to provide the highest level of care for all patients who enter the ED, whether they are in need of medical care or in a psychiatric crisis. The proceeds of this year’s tournament will be the beginning of a community-based effort to support the needs of this vulnerable population.

DR. CHRISTOPHER FITZMORRIS, DR. ARLENE MROZOWSKI, MARY VIGEANT, APRN AND DR. DOUG TAYLOR.

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LEIGH COPSEY, R.N., CLINICAL MANAGER OF THE FAMILY BIRTHING CENTER, AND JETTE GLAZER, LCSW, WITH ART MATHISEN, PRESIDENT.

GRANTS SUPPORT BABIES, FAMILIES AND COMMUNITYMemorial Hospital was fortunate to receive support from a number of Foundations and Charitable Trusts in 2019. One common cause in 2019 was support for mothers and babies.

A New Life, our prenatal substance misuse support program for mothers-to-be and their babies received funding for community outreach, transportation and education, including staffing for our nurse midwives, from the New Hampshire Charitable Foundation.

Our Family Birthing Center recently upgraded its perinatal monitors, an expensive but life-saving technology. We were honored that several foundations saw fit to support this investment in our future.

Additional funding for Memorial’s A New Life program was received from Thomas D. Shaffner Charitable Foundation.

THESE FUNDS AND FOUNDATIONS SUPPORTED A VARIETY OF CAUSES AT MEMORIAL HOSPITAL, FOR ALL

AGES FROM BIRTH TO NURSING HOME CARE.

Annie Taber Fund (NHCF)

Ann De Nicola Trust (Citizens Wealth Management)

Cogswell Benevolent Trust

Eagle’s Rest Fund (NHCF)

Granite United Way

Green Granite Foundation Fund (NHCF)

McAdams Charitable Foundation

Meredith Village Savings Bank

New Hampshire Charitable Foundation (NHCF)

Thomas D. Shaffner Charitable Foundation

Richard A. and Beverly G. Ware Trust (NHCF)

THANK YOU FOR YOUR SUPPORT

TO OUR FUNDERS

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Becky AdamsJoyce and George AllanAlpine Title Services, Inc.AmazonSmile FoundationAmoskeag BeveragesRoy and Maxine Andrews

Ann De Nicola Trust/Citizens BankAnnie Taber FundAnonymous DonorsJames C. Arnold, Jr.Laurel Ashnault-GrovesAttitash Attitash Mountain VillageJoan and Roger AubreyApril N. AveryDr. Angus Badger and Rachel VoseBadger Realty CorporationBaker Newman NoyesBalanced Healthcare ReceivablesBank of New HampshireLois BattersbyWilliam and Geraldine BeckLisette M. BelhumeurBelieve in Books Literacy FoundationKathy Bennett and Thomas Perkins

Dianna BenningtonLinda BergLucinda Beth BergeronJoe BerryBig Dave’s Bagels & DeliCheryl BildnerMatthew C. BishopSascha BlackeMarlene BlalockBradley BoehringerSandy L. BraggAllen and Joanne BrooksChristopher Broughton-BossongMarcy BrownRachael BrownBarbe Browne and Gordon WoodBryan CompanyThaire and Deborah BryantAmy E. BurnsRobert and Lois CandageGerald and Christine CannootLawrence CarbonaroBill and Sue CaronGerald and Del CarrierAda CeglanskiChalmers Insurance GroupChildren UnlimitedChina ChefJohn and Jennifer ChristiansenCoca-ColaCogswell Benevolent TrustKatelyn ColeKristina CollinsDelia ConchaCarrie ContrerasConway Area Lions ClubCooper Cargill Chant P.A.Devin and Leigh CopseyCormack Construction ManagementCountry Cabinets, etc., LLCJohn W. CoxPeter J. CraneJanice CrawfordCrest Auto WorldKaren E. CroryBrittany CrouseNancy CrowtherRachel Andrews DamonChristopher DarbyRichard and Jane DavidsonJoan and Phil DaviesGlenda Davis

Zach DeabayDr. Morice DenneryAnnette DesouzaMary and Peter DeVeauDavid and Jeanne DohertyMary and William DonohueAnn DoucetteEmily DoviakDQ Grill & Chill RestaurantTammy DrewSheila DuaneChristine DuncanDW Electrical Contractors, Inc.E. G. Chandler Property ManagementEastern Propane & OilEastern Slope Inn ResortBrittany A. Eastman

Richard EatonSusan EdminsterAmy EdwardsElvio’s Pizzeria & RestaurantEM StaffEnsyn CorporationAmy B ErlbaumCarol and Max EvelethBrian and Vikki FairbankFamily of Keith NoblePeter and Deborah FauverGeorge H FernaldFields of AmbrosiaJustine FiermanWilliam and Barbara FindeisenDr. Christopher and Toni FitzMorrisEmma FlahertyFlatbread CompanyArlene S. Fleming

Henry N. ForrestSusan FortierFox Ridge ResortFrechette Tire Co.Freedom Elementary School Student CouncilFryeburg FairPaul GagneConnie and Bill GagnonGarden DreamsNatalie GaribayTrevor and Ethnee GarnerGemini Sign & DesignCorinna GilkeyBridget GoerssDr. Kimberly and Jonathan GoodwinGordon T. Burke & Sons, Inc.Edward and Joan GrabowskyRobin C. GradyClaudia GrandyGranite Investment Advisors, Inc.Granite State ABA Services LLCGranite United WayClifford A. and Beverly S. Graves & familyGreen Granite Foundation FundWayne R. GrenierEdwin and Nancy GroveSylvie Mireille Guichard

Randy and Michelle GuidaLinda HabifDavid S. HallDanielle HamalainenDr. Rachel HamiltonHannaford Supermarket & PharmacyVerna HansenSam and Betsey HardingLesley HardyEd HarriganCoral HarrisDave and Carol HastingsStephi and Peter HastingsKristin HatchHazardBaby.comHEB Engineers, Inc.Lisa HebertHelms & Company, Inc.Dennis HillerCharisse HirschfeldRobert Holmes and Pamela AbbottJacqueline HoweKevin HuardLauren HunterHunting Dearborn Inc.Hurteau Towing/Crowell’s TowingIndian Mound Golf ClubInfinger Insurance Agency Inc.Kristin IngramJ & J Floorcovering, Inc.Debbie JantzLaura Jawitz and Gordon CormackWalter JolyKevin and Susan JoyceMichael G. KapinosDeborah KarmozynSidney and Susan KatzMaurice and Linda KautzPaul and Patty KeaneEdward and Patricia KellyMartin KellyDan and Judy KennedyHeather KennedyBayard and Theresa KennettFred and Joyce KennettKennett Investment Properties, Inc.Martin and Brenda KillourieRichard H. and Doris L. KirkL. A. Drew, Inc.Susan and Mark S. DolaherLabranch Revocable TrustJessica Lamontagne

Landry French ConstructionAbigail H LangRoy H. LarsonJoseph LaRueSusan M. LauferPaige LautenschlagerBrenda and Richard LeavittLeone, McDonnell & Roberts, PADouglas LeoniJulie LevineElizabeth LordAllan and Phyllis LothropMichelle LowellWilliam D. LuisiRalph and Patrice LutjenM & M Assurance Group, Inc.Gary and Karen MacDonaldJane A. MacDonaldKaren MacedoPaul and Jill MacMillanDr. Marni Madnick and Bob SchorPeter and Muriel MaggMaineHealthChris and Roxanne MajorJames and Kristin MalatinoKeller WilliamsMarles Holdings LLCDr. Christopher Marvelli

Andrea Masters and Elaine StockbridgeMcAdams Charitable FoundationElizabeth McClavePeter McDonaldDiana and William McLaughlinJune McLeavey and Michael WeederRoger and Joyce McNeilJohn and Wendy McVeyMarilee MeadMedline Industries, Inc.

Wayne Grenier and Sue Ruka

Mary Vigeant, APRN & Golf Tournament Co-Chair, Kathy Sanderson, Bank of NH and Bayard Kennett, Golf Tournament Co-Chair.

Betsy Koplin, Robert Gildea, Alicia Gildea, Linda Rafferty, John Rafferty and Lucy Williams with Conway Area Lions Club

Scott Laine, Curtis Coleman, Bryan Bailey and Noah Coleman of The Coleman Companies

DONOR HONOR ROLL

Michelle O’Donnell Patricia Mason

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Memorial Hospital Emergency DepartmentMemorial Hospital Medical StaffMemorial Hospital VolunteersMeredith Village Savings BankAnn MerrifieldMilford Flooring, Inc.Carolyn MintonMinuteman PressHenry P. MockDorothy MooreNancy MorrellMark MunroMunro Automotive Services/MidasJean and Robert MurphyLee and Linda MylesKathleen C. NelsonMr. and Mrs. Samuel Nesbitt, Jr.Ed and Melody NesterNester’s Kitchen and Bath, LLCNew Hampshire Charitable FoundationDonald and Betty NewtonNH CIBOR CaresScott Nichols-RanoNordic Village Resort, Inc.North Country Fair JewelersNortheast Credit Union

Northway BankJennette O’ConnellGrace N. O’ConnorMichelle O’Donnell Scott and Gladys OlsonJudith OttleyWilliam OwenGail PainePeabody & Smith Realty, IncPenguin Gallery of NHJohn and Alice PepperLee and Meg PhillipsPhyllis A. Connolly TrustPinkham Real EstateMr. and Mrs. Richard M. PluschRobert M. PochiniDavid and Suzanne PopeRobert F. PretiJudy Holmes and James ProginProgressive Autoworks LLCJohn T. PutnamCorinne and Mark RayRed Parka PubGeorge G. Rhoads/The Jonathan E. Rhoads TrustRichard A. and Beverly G. Ware BequestPaul and Alma RigazioNicola and Douglas RobertsRockworth Investment Services, LLCDr. Ernesto RodriguezCarl RosenthalJohn and Christine RoweErika RoyHeather RoyLeonard RudinSusan RukaNancy RuppTheresa M. RuppertDana S. RussianRuthie’s Flower ShopGertrude RyderPatricia SabolBlanche W. SanbornBrittany SanbornMarjorie SanbornJolie SandoraTed and Holly SaresDr. Wenda L. SaundersGlenn and Sonnhilde SaundersJoy SchoenbeckG. Warren and Leslie SchomakerPaul and Ruth Schurman

Michelle SchwartzNancy SeaburySettlers Green/OVP Management, Inc.Robert SgarziShannon Door PubMark and Gillian ShepherdLyn SlanetzDr. Craig SmithKirk and Anne SmithSMRT Architects and EngineersMarjorie and Robert SnowJoseph Sorbello, Jr.Spectrum Healthcare PartnersJanice SpinneyStory LandMichelle E. StosezJohn and Joanne SuttonSutton Luxury LimousineSynergy Sportswear, Inc

Dr. Douglas and Mary Anne TaylorThe Coleman CompaniesThe Conway Daily SunThe Country Picker Moving and StorageThe Cut Off Salon & Day SpaThe Richard G. Brown Rev. TrustThe Skinny Towel & Washcloth Co.The Wentworth HotelThe White Mountain Hotel & ResortPeter L. TheriaultPeter and Mary ThomasThomas D. Shaffner Charitable FoundationDr. and Mrs. Robert W. Tilney IIIRichard J. TimkoTinker/Sieger PhotographyLori Tradewell and Robert BowmanTuckerman Brewing CompanyTuckerman’s Restaurant & TavernDianna Tullar

Nancy and Ed Grove

Ed and Pat Kelly

Richard Van Dyne, Shirley Van Dyne, Carol Westervelt and Peter Waugh of the Memorial Hospital Volunteers.

Dr. Rizwan and Camela Ul HaqueJames and Karen UmbergerValley Auto/Penske/HertzValley Personal TrainingJulie Van DyneVarsity Beverage CompanyGloria VasconcellosTheresa M. VaughanJohn and Zoey VeaseyRoland and Mary VigeantDoree VissmanMr. and Mrs. Richard I. VitaleVito Marcello’s Italian BistroAngelica Von BeckerLinda WaldronMarie WalshMark and Carol WaltzMark and Jane WaltzMrs. June WaltzNed and Karin WaltzPeter WaughEdward and Carol WesterveltGeorge and Laurie Weston/Weston’s FarmWhite Mountain Oil & Propane, Co.White Mountain Stove Shop LLCWhite Mountain Survey & EngineeringCharlotte WhitingBradley WhyteJohn and Ann WilcoxEileen and Kim WildLisa WilkinsSarah WilliamsWilliam WogischVickie WoitkoEdward O. and Willa J. WolcottMarilyn M. WoodhouseByron and Ann WoodmanColin WroblewskiMr. and Mrs. William H. Zeliff, Jr.Marina Zolotayko

BOARD CHAIRMary DeVeau

VICE CHAIRRobert Irwin

TREASUREREdward Kelly

SECRETARYMichelle O’Donnell

William Beck

Zachary Chase, CRNA

Mary DeVeau

Robert Irwin

Edward Kelly

Bayard Kennett

Michelle O’Donnell

Corinne Ray

Timothy Scott, CFRE

Linda Terry

Mary Vigeant, APRN

EX OFFICIORichard Petersen

President, MaineHealth

Arthur Mathisen President, Memorial Hospital

Mary Vigeant, APRN

ADVISORYLaura Jawitz

THANKS ALSO TO THE FOLLOWING WHO SERVED ON THE BOARD IN 2019

Barbara Hopkins

M. Angus Badger, MD President of the Medical Staff

2020 BOARD OF TRUSTEESDONOR HONOR ROLL

Ann and John Wilcox

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MEMORIAL HOSPITAL

3073 White Mountain Highway North Conway, NH 03860 603-356-5461

MEMORIALHOSPITALNH.ORG