connectr interface advanced troubleshooting
DESCRIPTION
Interface error analysis and resolution as well as custom techniques for error remediation.TRANSCRIPT
ConnectR
Interface Interface
Webcast Series Advanced Troubleshooting
September 2010
Welcome• Prerequisites
• Types of Interface Errors
• Dictionary Errors – Dictionary Interfaces
• Interface Troubleshooting Tools
• Custom Bridging Solution• Custom Bridging Solution
• Autonotification
• ConnectR Toolbelt
• Q&A – Chat and Live
September 2010
Prerequisites
• Completion of CxR Monitoring and Maintenance Webcast:
http://www.allscripts.com/resources/internalwebcasts/InterfaceMai
ntandMonitoring/Interfaces101.html
• Review of CxR Maintenance Guide
September 2010
Types of Interface Errors• Errors returned from AE-EHR API (stored procedures)
– http://wiki.galenhealthcare.com/Categorized_Common_ConnectR_Err
ors
– Dictionary Errors
– Interface type-specific errors – Interface type-specific errors
• “Invalid External Visit Number”
• “The Appointment Number is currently in Use”
• ConnectR interface logic errors
– Script Errors
– System Communication Errors
September 2010
Dictionary Errors
• Manual Resolution
– Add corresponding entry (item, provider, appointment type, where
performed) to dictionary and re-file erroneous message
• Automatic Resolution
– Evaluate implementation of AE-EHR dictionary interfaces– Evaluate implementation of AE-EHR dictionary interfaces
• SetWherePerformed
• FileProvider
• http://wiki.galenhealthcare.com/Item_Dictionary_Synchronizatio
n
September 2010
Interface Troubleshooting Tools
• http://wiki.galenhealthcare.com/ConnectR_Interface_Troubleshoot
ing
• sp_idxgenspcall
• sp_idxstringsearch
• Stored Procedure Test Flags• Stored Procedure Test Flags
September 2010
Custom Bridge Solution• http://wiki.galenhealthcare.com/ConnectR_Customized_Error_Bridge
_Approach
• Common types of bridging
– Patient (AHS Patient Bridge Tool)
– Provider– Provider
– Item
September 2010
Autonotification
• Allows email paging of any system error
– User definable text
• Utilized for Critical Notification
– “Interface Terminated”
– “Connection Broken”
– “Interface Server not Responding”
• Utilized for Maintenance
– Notification of any error that needs to be fixed
– “Error Threshold Exceeded”
– “Inactivity Threshold Exceeded”
– “Queue Threshold Exceeded”
September 2010
ConnectR Toolbelt
• Error Summary
• Error Trends
• Interface Mapping Script & T-table dependencies
• Message Frequency
• Threshold-based notification
• For more information regarding ConnectR Toolbelt or to share
ideas, please contact us: [email protected]
September 2010
Galen Interface Offerings
• Mentoring: Allows organizations to develop their own interface
expertise by providing as-needed assistance to projects: on-site and
remote webcast models
• Design and Deployment: Expertise to help you connect your EHR to
other sources of data. other sources of data.
• Training: The tools you need to implement and maintain your
interfaces.
• Support: Expert advice when you need it
September 2010
Thank you for joining us today, for additional
assistance….
You can contact us through our website at
www.galenhealthcare.com
September 2010