consolidate customer information from the contact …integrate crm/ contact center use the crm...
TRANSCRIPT
Integrate CRM/Contact center
Use the CRM application asthe interface to the contactcenter. Consolidate all info
through one single interface.
Deliver a SuperiorCustomer Service
Information gathered duringthe interaction is available to
all company immediately,allowing a 360º view of
customers in all departments.
Altitude Connector for Salesforce
Our agents started working with Altitude Connector for Salesforce seamlessly, without even perceiving that they were using it. The seamless integration with the Salesforce application that they
were used to allowedthem to start working immediately, with no need for training.
Customer Relationship Manager, European Outsourcer
Reduce Costs
Reduce integration anddeployment time. Short
training time due to agents working on a
familiar interface increases productivity.
Consolidate Customer Information from theContact Center to All Departments of Your Company
BENEFITS
AUTOMATIC ACTIVITY GENERATION For each interaction, Altitude Xperienceautomatically generates a SalesForce
activity, along a contextualized pop-up.
AUTOMATIC CONSOLIDATIONAutomatically gathers and synchronizes
all information exchanged in all departments of the company
FEATURES
UNIFIED MANAGEMENTHandle all interaction at
the contact center through the SalesForce CRM application interface.
MULTICHANNELSeamless customer experience for
all interactions, regardless ofchannel or point of contact.
AUTHENTICATION Agents log in to the CRM application
interface and start working seamlesslyon Altitude Xperience.
CAMPAIGN HANDLINGAgents open campaigns and set
ready to start handling interactions.
C O N T A C T U SWWW.ALTITUDE.COM
Improve Customer Experience and Operational Efficiency