consult as a change agent_l.v._5_30_16
TRANSCRIPT
CONSULT AS A CHANGE AGENT
Lizbel VasquezMay 24, 2016
The Amsterdam Nursing Home & Caretech group
•Prof Katz, initiated consult relationship with A.N.H. for out sourced purchasing•Opportunity to participate
Consult As a Change Agent
• Reduce operating costs• Labor component • Reduce costs and wastes • Help ongoing viability to meet
it’s mission
The Amsterdam Nursing Home
• Located on the Upper West side of Manhattan
• Founded 1872 by Episcopal church members
• Led by Rev. Isaac H. Tuttle
• Not for profit organization
• 409 beds• Top 33• Population 70%
Medicaid
A.N.H. Mission statement
• We seek to provide the comforts of life to the elderly and infirm who require nursing home or community centered care.
• “lighten the burden” of those we serve
HELPING LONG TERM CARE PROVIDERS WITH SUPPLY CHAIN MANAGEMENT AND LOGISTICS
Caretech Approach
• Serve over 500 facilities• Leverage to improve purchasing power• Acts as a GPO (grand purchasing organization)• Lean thinking , Lean supply management
Preceptor Steve Katz
Stephen Katz
• Vice President for Business Development at Caretech Group
• Reports to Vice President and the Administrator at A.N.H.
• Exposed me to key management process within the organization
• How the organization operates especially aspects of interdepartmental cooperation within the organization
My Role
Management Intern
• Adjust cost report figures to properly reflect related party transactions
• Provide data analysis Caretech comparison cost savings
• Support transition from existing purchasing systems to new system that Katz is providing• Prepare purchase orders, finalize inventory
information to expedite A.P. process
My contribution
• Established close working relationships with interdisciplinary departments
• Provided data that Katz used to identify opportunities for savings
• Data was used as a catalyst to improve the timeliness of the A.N.H. decisions.
• Data helped A.N.H. adapt to the changes from the outsource purchasing entity
Summary
Problems• Employee salary• Back orders• (Waste)too much time
processing purchasing forms and orders
Solution• used outsourcing services• Minimized vendor selections• (Lean) reduced requisition
usage to certain vendors• eliminated paper
requisitions and use electronic order guide
• minimized days to put in orders and delivery of items
OUT COME
Nursing home realized that Steve’s business and his solutions was more efficient and decided to stay contracted with outsourcing services
What I learned
What I Learned
• Sense of work and data that supports the change
• Purchase items and supplies as prudent buyer• Do not receive and or store excessive volumes
of inventory for length periods• Even when senior management support
change Implemented change is bumpy at best
What I Learned
• Some leaders can be inflexible about systems changes and system integration• Katz and Caretech had to adapt
implementation process accordingly• Patience ( managing your boss)• Willing to except managing that occurs
in order to be in an organization fit
What I Learned
• Conclude tasks that are applied to decision making
• Even when people agree to change they don’t move swiftly to support it
• Find areas of agreement• Important to understand the culture of the
organization
Trusted Advisors
Steve KatzProf. Lehman CollegeV.P. Business Development
• It’s important to Read the Harvard Business Review On How to Manage your boss? It makes it crystal clear !• Health care is ever evolving• Be prudent & have a Plan B• Doing things well does not
mean you can do leadership• Quality = Bottom Line
HR DirectorNicole Beckford
• Make sure your job looks like you
• If your not passionate it’s work, If your passionate it’s a pleasure
• It’s not just what you know it’s getting to know the players
• Better to give a delayed answer than a wrong answer
• You never get to re-do a bad impression
Judith FensterAdministrator
”
• Leadership is your Central Guiding Core
• Need good alignment to resolve conflict
• “Jack of all trades but a Master of none”
• Know enough to gain respect
President & CEOJim Davis• Critical elements in
staying successful is Trust and Loyalty
• Go with your instincts• Problem solving is relied
upon those around you • Don’t expect and think
you can do it on your own
“There are different philosophies of what being in business is, how
you treat employees and customers should be focused on
patient care” L.E.
Resources
• <http://www.amsterdamnursinghome.org/• http://www.caretechgroup.com/• https://hbr.org/2005/01/managing-your-boss