consult · create · exceed · concept’s web-based products have been developed to provide...

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S C R O L L

SUPPORT & TRAINING SERVICES CONCEPT PRODUCT SUITE CONTACTSCOMPANY PHILOSOPHY WORLDWIDE CONCEPT’S CLIENTS SALESCOMPANY PHILOSOPHY

Company PhilosophyLeading software solutions for the Golf, Spa & Leisure markets worldwide.

Concept, A Shiji Brand, is a global leisure

software, development and consultancy

company specialising in supplying spas, clubs,

resorts, hotels and golf courses with high-end

software suites to manage operations.

As announced in October 2018, Concept has

joined the Shiji Group who provide software

solutions and services for the hospitality, food

service, retail and entertainment industries,

ranging from hotel management solutions,

to food and beverage and retail systems,

payment gateways, data management, online

distribution and more. Founded in 1998 as a

network solutions provider for hotels, and later

changed to a software provider for the whole

consumer market, Shiji Group today comprises

3,000 employees in 70+ subsidiaries and

brands, serving over 60,000 hotels, 200,000

restaurants and 400,000 retail outlets.

CONCEPT, A SHIJI GROUP BRAND WWW.CONCEPT.SHIJIGROUP.COMT. +351 289 351 200 · E. [email protected]

https://twitter.com/conceptcss

https://www.linkedin.com/company/concept-software-systems?trk=cws-cpw-logo-0-0

http://www.csscorporate.com/

SUPPORT & TRAINING SERVICES CONCEPT PRODUCT SUITE CONTACTSCOMPANY PHILOSOPHY WORLDWIDE CONCEPT’S CLIENTS SALESWORLDWIDE

WorldwideThere are now more than 3000 Concept Software modules installed worldwide.

As of 1st June 2017, we have installed

modules at 700 separate sites… in over

67 countries.

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SUPPORT & TRAINING SERVICES CONCEPT PRODUCT SUITE CONTACTSCOMPANY PHILOSOPHY WORLDWIDE CONCEPT’S CLIENTS SALESWORLDWIDE

Concept has successfully grown its global install-base via a network of carefully selected distributors and partners, achieving success by meeting the requirements of key major accounts.

Why Concept - what criteria do these major accounts look for?

A Truly Global Solution that matches their

Growth Ambitions

A complete integrated solution that caters for

golf, spa & leisure management.

A local solution catering for different language,

cultural and tax/fiscal requirements. Besides

having a physical presence, our regional and

national partners can demonstrate, sell, install

and support in many languages worldwide.

BACK

A full resort solution that integrates with PMS,

POS, Accounting Systems, Payment Gateways

as well as Online solutions and web bookings.

The knowledge that Concept are Oracle

Partners and provide Oracle Embedded

databases as well as Oracle DBA services.

A Global Security Standard certified by

PCI-PA-DSS.

Credibility... Over 25 years in the market.

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SUPPORT & TRAINING SERVICES CONCEPT PRODUCT SUITE CONTACTSCOMPANY PHILOSOPHY WORLDWIDE CONCEPT’S CLIENTS SALES

Major AccountsConcept has an impressive client list that includes many of the world’s premier hotel groups.

MAJOR ACCOUNTS INDEPENDENTS

• Banyan Tree

• Hilton

• PH Hotels

• Canyon Ranch

• Langham Hotels

• Marriott

• Pestana

• Starwood

• The Peninsula

• Oberoi Hotel & Resorts

• Accor Hotels

• Dolce Hotel & Resorts

• Troon Golf

• Shangri-La

• Fairmont

• IHG

• Six Senses

Concept is the preferred vendor - and in many cases sole vendor - for the following major

chains following years of investment developing multi-lingual, global solutions complimented

by reputable strategic partners and distributors.

Some of our major accounts include:

CONCEPT’S CLIENTS






Independents

MAJOR ACCOUNTS INDEPENDENTS

• Celtic Manor

• Stoke Park

• Rockliffe Hall

• Sun City

• Fancourt

• La Manga Club

• The Greenbrier

• The Hong Kong Golf Club

• Dubai Creek

• Close House Golf Club

• The Royal Automobile Club

• The Royal Air Force

• Durban Country Club

In addition, some of the best golf courses and resorts use Concept products, such as 90%

of the Portuguese golf market, the World’s largest Spa at the Venetian Las Vegas, and

prestigious venues including the following:

CONCEPT’S CLIENTS





SUPPORT & TRAINING SERVICES CONCEPT PRODUCT SUITE CONTACTSCOMPANY PHILOSOPHY WORLDWIDE CONCEPT’S CLIENTS SALESSALES

STRATEGIC PARTNER LIST

SalesConcept has successfully grown its global install-base via a network of carefully selected distributors and partners.

One of the key factors that our clients consider when purchasing

Concept is our ability to provide a local solution. Besides having a

physical presence, our regional and national partners can readily

demonstrate, sell, install and support Concept. In the majority of

cases, these partners also represent Micros, and when combined with

Concept distribute an integrated “local” resort solution.

For more details on Concept’s local partners, please refer to

“Contacts” on our home page or click here to request

more information.


http://www.csscorporate.com/contacts/




SUPPORT & TRAINING SERVICES CONCEPT PRODUCT SUITE CONTACTSCOMPANY PHILOSOPHY WORLDWIDE CONCEPT’S CLIENTS SALESSALES

STRATEGIC PARTNER LIST

SALES PARTNERS

Key Information Technology

Shiji Information Technology

Brainwave

LinksRez

Mastel

TECHNOLOGY PARTNERS

Digital Alchemy

Micros

Oracle

Devsuite by TechExcel

Qlikview

Mastel

Embarcadero

QAS Experian

GB Group

Serenata

Feefo

Go-Global by Graphon

SMS PREFERRED VENDOR

Textmagic

Notis

WEB PARTNERS

Golfswitch

Golfbreaks.com

LinksRez

Teeofftimes.co.uk

Quick18

Hole19

Seara

Continerte

Cardola

Iris

Golfboo

VisitPortugalGolf.com

Yourgolftravel.com

CREDIT CARD MERCHANTS

Shift4

Elavon

Six Card/3C

PXP/Serverbase

Trintech

Oracle (Micros) Payment

Gateway

PCI / SECURITY

Foregenix





SUPPORT & TRAINING SERVICES CONCEPT PRODUCT SUITE CONTACTSCOMPANY PHILOSOPHY WORLDWIDE CONCEPT’S CLIENTS SALES SUPPORT & TRAINING

Support & TrainingConcept operates with a strict service level agreement in order to ensure all Concept customers, irrespective of location, receive a superior level of service.First-Line Support is carried out via multi-lingual Support Centers all

over the world.

Second and Third-Line Support is serviced via the 24/7 Concept

Support Team located in the Concept Corporate Headquarters

in Europe.





SUPPORT & TRAINING SERVICES CONCEPT PRODUCT SUITE CONTACTSCOMPANY PHILOSOPHY WORLDWIDE CONCEPT’S CLIENTS SALES SERVICES

ServicesSupportConcepts’ 24/7 support network helps bridge the

gaps between you and your product. We blend up-to-

date industry knowledge with our Concept solutions

to stay one step ahead of the ever-demanding leisure

industries.

Installation, Training & Project ManagementProject management, consultation, installation,

technical services and training.

Retraining CoursesOn-site or remote local language training/retraining

for all Concept product suites.

Oracle Database AdministrationDistribution and support of Oracle Embedded

Licenses for Concept product suite.

Software Auditing and ConsultancyExperienced consultants to assist any property in

achieving business objectives.

Development and CustomisationConcept continues to invest over 70% of gross annual

income on further development of core applications,

web services and 3rd party interfaces.






SpaConcept Spa & Leisure Software (Premium)As the preferred choice for the world’s premier spas, hotels, resorts and leisure venues, Concept

Spa & Leisure software is a bespoke, scalable and flexible solution designed to seamlessly

manage business activities, reservations, client schedules and advanced group bookings.

• Management of Spa Scheduling for Treatment Rooms, Staff and Resources

• Online Bookings

• Multi-property

• Seamless integration to membership application for instant profile and billing information

• Availability Search wizard & Wait List functionality

• Advanced Group bookings for events, weddings and other Spa Groups.

• Contra-indication questions and Medical controls

• Commission Tracking

• Scheduled Activities and Tour Scheduling

• Integrated to PMS Systems such as Guestline & Opera

• Logical integration with Concept POS for easy guest check-out

• Inventory Management to control treatment materials and resources

CONCEPT PRODUCT SUITE






GolfConcept Golf Management Software (Premium)The complete enterprise solution for the world’s leading golf resorts and venues.

Concept Golf Premium caters for all the software needs of a golf operation from tee-time

management to web bookings.

• Yield Management Tool

• Online Bookings

• Customizable Colour Coded tee-sheet

• Multiple Start List views including Multi-Course view

• Seamless integration to membership application for instant profile and billing information

• Rental item management

• Group / Society booking features

• Wait list and Turnaway functionality

• Integrated to PMS System such as Guestline & Opera

• Logical integration with Concept POS for easy guest check-out







POSConcept POS SoftwareThe Concept POS can operate either as a standalone solution or can be integrated with

Concept Golf and Concept Spa & Leisure. The Concept Inventory Management Module

compliments Concept POS and manages all purchasing, receiving and stock counting

requirements. Concept POS integrates with the industry-leading 3rd party solutions for

PMS, Credit Cards, Loyalty and Accounting.

• E-commerce

• Touch Screen and barcode compatible

• Credit Control and Spend analysis

• Seamless check-in functionality to Concept Spa and Golf Applications

• Service Charge and Gratuity tracking

• Gift Card / Certificate Management

• Interfaces to leading PMS, credit card and loyalty solutions

• Fully integrated Inventory Management

• Multiple Warehouse locations

• Comprehensive Article management (Colours, Sizes, Tax values)

• Physical Inventory Management with handheld scanners







Membership & CRMConcept MEMBERSHIPThis module has been designed to act as either a stand-alone Membership

Billing & Management System or to operate in complete integration with the

other Concept modules, MICROS POS and the Opera Enterprise Suite.

• Membership Fee Automation

• Debit Management

• Family & Corporate Memberships

• Full Members, Family & Guest History

• Integrated Members Communication such as email and mail merging

• Member Location Check in

CRM SoftwareThis particular module has been designed to manage pre-membership sales

and membership marketing sales productivity, efficiency and customer

retention.

• Sales Calendar with Sales Team and Management View

• Datamining for targeted Marketing Mail Merge

• Advanced Mail Merge options







Business IntelligenceConcept BUSINESS INTELLIGENCE SOFTWAREConcept Business Intelligence is a dynamic new reporting tool

aimed at providing properties and operations with a simple, but

effective, method of extracting valuable information contained

within the Concept applications for further business analysis.

Business Intelligence takes full advantage of multi-core platforms,

allowing thousands of user’s access to billions of lines of data.

Concept BI is a web-based, mobile solution enabling easy and

secure access to key decision-making information.







Web Services

Concept’s web-based products have been developed to provide leisure companies with the

very latest in on-line technology.

Concept provides a range of Web Services from on-line booking engines to mobile solutions.

Concept’s Web Services are also utilised by a number of 3rd Party solutions in order to

securely connect to the Concept applications.

ONLINE GOLF ONLINE MEMBERZONE IPAD APPONLINE SPA







Web ServicesONLINE SPA

Online Spa Reservations

While maintaining full control of available activities & treatments, reservations can be

booked and paid for easily through the Internet or mobile device.

Key Functionality:

• Full control over booking access to complexes, treatments, activities & times;

• Collection of Mandatory Profile details during booking process;

• Live & seamless agenda reservation updates with booking & profile details;

• Booking confirmation e-mail for both client and property.

ONLINE GOLF ONLINE MEMBERZONE IPAD APP







Web Services

Online Golf ReservationsConcept boasts a highly flexible and comprehensive online booking engine. This engine

enables users to access real-time golf tee-time inventory via their own website - and make

reservations directly to the Concept database.

Key Functionality:

• Full control over booking access restrictions (times and player types);

• Collection of Mandatory Profile details during booking process;

• Seamless credit card payment/confirmation for non-members;

• Booking confirmation e-mail for both client and property;

• Live and seamless tee sheet updates with reservation and player details.

ONLINE GOLF ONLINE MEMBERZONE IPAD APPONLINE SPA







Web ServicesONLINE MEMBERZONE

Concept Online Member ZoneDue to the increased demands for member retention in the club and membership market,

Concept has released a number of Member Zone Web Services aimed at delivering club-

member interaction on-line. The Member Zone is a customisable solution that enables

members to register on-line, update their profile information, view their account, spend

history and make reservations.

The member zone also interfaces with tournament and handicaps solutions, whereby

members can enter events on-line, update their golf scores and view tournament results.

ONLINE GOLF IPAD APPONLINE SPA







Web ServicesIPAD APP

iPad AppWith an ever-increasing need for the Spa industry to streamline business operations, time

efficiency and eco-friendly policies, Concept launched the Concept Spa & Membership

iPad App - also available on iTunes. The unique Concept iPad App brings the following

functionality to your IOS Tablet:

GENERAL

View, Create, Edit / Modify Profiles;

Upload and Edit Profile Photos;

Update Profile Contact Details & Addresses;

View, Create Edit / Modify Profile Preferences.

APPOINTMENTS

Full Access to Appointment List & Search Filters;

View Appointment Details;

Update Appointment Status (Reserved, Confirmed and Check-In).

GUEST MODE

Enables Guests or Members to update their own personal profile information & preferences.

ONLINE GOLF ONLINE MEMBERZONEONLINE SPA



https://itunes.apple.com/us/app/concept-mobile/id1239463819?mt=8




SUPPORT & TRAINING SERVICES CONCEPT PRODUCT SUITE CONTACTSCOMPANY PHILOSOPHY WORLDWIDE CONCEPT’S CLIENTS SALES CONCEPT PRODUCT SUITE

Interface CenterConcept Interface CenterConcept has a portfolio of more than 100 interfaces to suit the needs of our

large global install-base. These include PMS, POS, Credit Card, Accounting

and best-of-breed third-party connections.

Most notably via our global partnership, Concept fully integrates with third-

party solutions such as: PMS, POS, Accounting Systems, Payment Gateways

- as well as Online Solutions and Web Bookings.






ContactsGENERAL SUPPORT

SALES

USA WEBSITE

FAX

T. +351 289 351 200

E. [email protected]

T. +351 289 351 205

E. [email protected]

T. +351 289 351 204

T. +1 844 351 0 200

T. +351 289 351 209

www.concept.shijigroup.com

CONTACTS





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