consultative analytics reporting

25
Consultative Analytics Reporting Client Resources Portal User Guide

Upload: others

Post on 24-Jan-2022

10 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Consultative Analytics Reporting

Consultative Analytics Reporting Client Resources Portal User Guide

1

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Revision History

Version Date Author(s) Revision Notes

(note major changes additions deletions within each section)

10 02172014 mwithington Initial creation of CRP-CAP user guide

20 02252014 ComplianceLegal Medical and dental glossary definition modifications Cigna Copyright Statement

30 03192014 mwithington Guaranteed CostFully Insured Accounts ndash Pg 14

40 4092014 mwithington

PDF attachments for Medical and Dental Glosseries ndash Appendix B Product Structure prefix defined ndash Page 10 Incurred Start and End Dates ndash Current and Base ndash Page 11

2

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Table of Contents

10 CAP Quick Start Guide 4

11 Objectives 5

12 Consultative Analytics Reports Overview 5

13 Getting Started 6

20 Welcome to Client Resources Portal Home Screen 7

21 Consultative Analytics Overview Window 8

22 Creating a CAP Request 9

23 Naming your Request 10

24 Product Structure Selection 10

25 Report Selection 11

26 Parameters Incurred Current and Base Period Dates 11

27 Submitting your Request 12

28 Alert Notification Message Product and Report Selections Do Not Correspond 13

29 Alert Notification Message Guaranteed Cost 14

210 Alert Notification Message Minimum Subscriber Threshold 15

211 Alert Notification Message Overlapping Dates 16

30 My Request Queue Report Pickup 17

31 My Request Queue Report Status Error 18

32 My Request Queue Report Status Not Available 19

33 My Request Queue Viewing Parameters 20

40 Posted Reports Queue 21

Appendix A ndash Sample Reports 22

Appendix BmdashGlossary Medical and Dental Terms 23 24 25 26 27 28 29 30

Cigna Disclaimer Notice 24

3

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Figures List

Figure 1 Client Resources Portal Employer Log-in 6

Figure 2 Client Resources Portal Welcome Screen 7

Figure 3 Consultative Analytics reports Overview Window 8

Figure 4 Alert Notification Message Product and Report Selection does not Correspond 13

Figure 5 Alert Notification Message Guaranteed Cost 14

Figure 6 Alert Notification Message Reports do not Pass Minimum Subscriber Threshold for

Accounts when PHI is NO 15

Figure 7 Alert Notification Message Overlapping Parameters (Dates) 16

Figure 8 My Request Queue Statuses Error 18

Figure 9 My Request Queue statuses Not Available 19

Figure 10 My Request Queue Parameters 20

Figure 11 Posted Reports Queue 21

4

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

10 Consultative Analytics Reports - Quick Start Guide

A Quick Start Guide to requesting reports for users that prefer to jump right in and read the details

later

Create CAP Report Request

1 Log-in to the CRP

2 Group - Options Defaults to group number Enter group or Select from dropdown box

and click the Go command button

3 Click the Reports link on the Main Welcome Page

4 Click the Consultative Analytical Reports Link to open and view Consultative Analytics Reports

Overview Options

5 Click the ldquoCreate a New CAP Requestrdquo Link

6 Provide a name for your report or leave the screen generated default name

7 Select the desired product structure (s)

8 Select the reports for your package

9 Select the parameters desired ( incurred dates-current and base)

10 Submit your request (allow 24 to 48 hours to process)

My Request Queue - Pick up Report

1 Repeat steps 1 through 3 from section 20

2 Click the ldquoMy Request Queuerdquo

3 If the status is completed click on the Pickup Icon

4 Click the download command buttonicon

Posted Reports Queue

1 Repeat steps 1 through 3 from section 20

2 Click the ldquoPosted Request Queuerdquo

3 If the status is completed click the Pickup Icon

4 Click the download command buttonicon

5

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

11 Objectives

Informational guidance on how to use the Consultative Analytics Reports functions to generate and achieve the desired output

shy Illustrate the steps to create a new report request through the Consultative Analytics Report functionality via the Client Resources Portal website

shy Select product structure that can be utilized in performing client analytics shy Complete the steps to pickup completed reports from the Request Queues

12 Consultative Analytics Reports (CAP) Overview

shy Consultative Analytical Reports are Cignas self-service client reporting tool for health plan utilization

shy Utilization reporting that is currently available in the Client Resources Portal platform

CP 265 Dental Summary CP 266 Dental Utilization by Type of Service CP 900 HCST Healthcare Spend amp Trend-Incurred CP 902 HCST Pharmacy-Incurred CP 905 HCST Facilities

HCST is defined as Healthcare Spend amp Trend

shy CAP includes data across all lines of business including Medical Pharmacy and Dental for

an integrated viewpoint CAP Report Links -Users with permission will see CAP reports link

shy Main page- Consultative Analytical Platform

Create a new CAP Request

My Request Queue

Posted Report Queue

6

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

13 Getting Started

Access

shy If you currently have access to the Client Resources Portal your existing user

credentials automatically grant permission to enter the Constultative Analyical Reports area

shy If you do not currently have access to the Client Reources Portal you will receive

a new user ID and temporary password via secure email

Logging In

shy Copy the link into your browser to access the Client Resources Portal wwwcignaclientresourcescom

shy Enter your username and password and click the submit command button to

navigate to the Portalrsquos Welcome screen where you will be able to access the Consultative Analytical Reports area

Figure 1

Client Resources Portal ndash Plan Administration Welcome Page

7

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

20 Welcome to Client Resources Portal Home Screen Return to Table of Contents

If you have access to only one group number the group number field box will automatically default to that account number upon login If you have access to multiple group account numbers you can select the desired account from a dropdown menu Note All accounts used in the following examples are fictitious

From the Main Client Resources Welcome Screen

1 If your group account number did not automatically default in the field box enter it If you have multiple accounts select desired account from dropdown box Click the GO command button

Figure 2 CRP Welcome Screen

8

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

21 Consultative Analytics Reports (CAP) Overview Window

The Consultative Analytics Reports link located under the ldquoReportsrdquo heading is only visible to those who have permission

On the Main Client Resources Welcome Screen 2 Click the ldquo Reports ldquo heading 3 Click the Consultative Analytics Reports link to launch the reports overview window

(figure 3)

Figure 3 Consultative Analytics Reports Overview Window

9

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

22 Creating a CAP Request

CAP Report Links are positioned on the main client resources menu page and on the left side navigation menu ( shown in Figure 3) Options are as follows

Consultative Analytical Platform (main CAP link)

Create a new CAP Request Create and submit new report request

My Request Queue View your submitted report requests check submission status pickup completed reports

Posted Report Queue View CAP reports that have been posted by the Internal Cigna team for this account

From the Consultative Analytics Reports Overview Screen

4 Click the Create a new CAP Request link to navigate to the Create a New CAP

Utilization Request screen

10

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

23 Naming your Request

New CAP Utilization Screen - This is where you will begin to build your report package There are five action steps on the New CAP Utilization screen that will need to be completed to submit your report request The steps are as follows

Name your request Select product structure (s) Select reports Select parameters (dates) Submit your request

5 The screen default will automatically generate a report name date and time stamp

To change the name click in the field box and enter the desired name for your report

24 Product Selection

6 Select the product structure (s) you want to include in your report The default selects all available products to include in your report To deselect all click in the ldquoSelect Allrdquo checkbox and select the product structure desired At a high level the first character represents if the product is for Dental (D) Medical (M) or Pharmacy (R) and the next three characters represent the type such as Open Access Plus (OAP) or Performance (PER) The remaining four numbers are planbenefit specific please contact your client manageraccount manager for additional details

11

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

25 Report Selection

7 Select the desired reports (refer to appendix A to view sample report slides)

26 Parameters

Incurred Reporting

bull CAP reports are on an incurred basis for all funding types bull Incurred provides a better method for assessing the impact of plan design changes as

it allows time periods to be a 11 match bull Incurred basis increases accuracy by measuring utilization when it happens rather

than when the claim is paid bull Incurred ndash Allows user to specify the incurred dates of service The dates entered here

should be the dates you wish to analyze Selecting Dates

bull Incurred Current and Base ndash Select date range for current and base period analysis bull Current start and end dates represent the most recent time period bull Base start and end dates represent the prior time period

8 Click the Current period dropdown box to select your start and end date 9 Click the Base period dropdown box to select your start and end date

12

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

27 Submitting your Request

10 Review the information selected for your report package 11 If you want to start over click the Reset command button This action will clear the

form An alert message will verify that you want to continue to reset Cancel or click okay

12 If you want to proceed and submit your request click the submit command button to launch the request confimation window

13 In the confirmation request window Click the OK command button to navigate to

your Request Queue where you can view the request status as Submitted

If your report request does not successfully submit and you receive an alert notification message review the message for additional details and instructions (alert notifications will be visible along the top of the page)

13

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

28 Alert Notifications Message ndash Product and Report Selection does not

Correspond

If your report request did not submit due to product structure selections vs report content selections and you received an alert notification message review the message and adjust your report parameters as necessary

Figure 4

Alert Notification Message-Product and Report Selection does not

Correspond

14

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

29 Alert Notifications Messages ndash Guaranteed Cost

Guaranteed cost Fully Insured Accounts-If an account is identified as guaranteed cost

Fully Insured and the subscriber count is less than 100 for medicalpharmacy or less than 200 for dental for the account as a whole then the user will be displayed with a message upon first entering the page The account is ineligible for CAP reporting and the request cannot be submitted

If this message is displayed for an account that has more than 100 subscribers be sure that

you have selected all product structure to ensure all subscribers are captured in the request

Figure 5

Alert Notification Message ndash Guaranteed Cost

15

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

210 Alert Notifications Messages ndash Minimum Subscriber Threshold

Figure 6

Alert Notification Message-Reports do not Pass Minimum Subscriber

Threshold for Accounts When PHI is NO

16

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

211 Alert Notifications Messages ndash Overlapping Dates

The cause of the overlapping dates alert notification message as Shown in Figure 7 where the date range selected for the current period is 82012 through 072013 The Base period date range is 82011 to 072013 The base and current periods are overlapping To correct this change the base period end date to 072012

Figure 7

Alert Notification Message- Overlapping Dates

Corrected dates shown below

17

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

30 My Request Queue ndash Report Pickup Return to Table of Contents

The My Request Queue heading rows include

CRP Request ID Request Date Report Title Status Comments Report Pickup and Parameters

Report Statuses are reported under the Report Status heading There are four statuses to note

Submittedndash Your request has been submitted and is being processed

Completed ndash Your request is approved completed and ready for pickup

ErrormdashAfter the request has been submitted the request queue will display comments for any Error status instructing the user on why the request errored out and tips for submitting a successful request

Not AvailablemdashThis status is used when a request runs successfully and there is insufficient data to produce report output the request queue will display comments for any Not Available status instructing users on the issue or problem

1 To access your Reports Queue repeat steps 1 through 3 then Click on the My Request

Queue link on the Main Welcome Page

To pick up a completed report The reports Queue view defaults on 30 days You can change the time period by clicking on the dropdown box and selecting desired period

2 Under the report pickup heading click the pickup report icon to launch download pop-up window

3 Click on the report view icon to open and or click the download button

18

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

31 My Request Queue Statuses Error Figure 8

My Request Queue- Report Status Error

19

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

32 My Request Queue Status Not Available

Figure 9

My Request Queue-Report Statuses-Not Available

20

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

33 My Request Queue ndash Viewing Parameters

1 To view the report parameters Click the magnyfying glass icon to open the parameters

window

Figure 10

My Request Queue-Report Parameters

21

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

40 Posted Reports Queue Return to Table of Contents

Posted Reports Queue allows you to view CAP reports that have been posted by the Internal Cigna team for this account

From the Main Welcome screen

1 Consultative Analytics Platform 2 Click the Posted Reports Queue link

Figure 11

Posted Reports Queue

3 Click the dropdown box to select desired view request dates 4 Click the Report Pickup Icon to launch the

22

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix A

Sample Reports Return to Table of Contents

CRP-CAP Dental Report Sample

See PDF attachment for file name

cap_request_dental_crp_sampleppt

CRP-CAP Health Care Trend and Spend Report

Sample

See PDF attachment for file name

cap_tc_excel_request_crp_samplexls

23

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix B

Glossary of Terms (Medical)

See PDF attachment for file name

Glossery of Terms - Medical

Glossary of Terms (Dental)

See PDF attachment for file name

Glossary of Terms - Dental

24

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

ldquoCignardquo and the ldquoTree of Liferdquo logo are registered service marks of Cigna Intellectual Property

Inc licensed for use by Cigna Corporation and its operating subsidiaries All products and

services are provided by or through such operating subsidiaries including Cigna Health and Life

Insurance Company and Connecticut General Life Insurance Company and not by Cigna

Corporation

March 10 2014 copy 2014 Cigna

Glossary of Terms (Dental)

Additional Plan Design Savings Savings generated from contractual limitations and benefits exclusions Adjunctive General Services Palliative treatments consultations emergency care second opinions and anesthesia Age Maximum Savings due to age limits on fluoride treatments sealants orthodontic services and other services Alternate Benefit Provision This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards Annual Maximum Savings due to a patient reaching the maximum payment under the plan often per calendar year Average Area Charge Average charge based on the number of dentist in the geographical area pertaining to your membership Basic Restorative Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment) Benefit Option This code is used to identify different Cigna product lines purchased by a customer Charges The amount charged by a dentist for dental services rendered Children Children are defined as child step-child handicapped child eligible students and adult dependent Claim Branch This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure Coinsurance The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Covered Employees The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had at one day of coverage

Glossary of Terms (Dental)

Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits DiagnosticPreventive Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments Endodontics The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth Frequency Maximum Savings due to frequency limits on examinations cleanings radiographs crowns and other services Ineligible Charges Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Major Restorative Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures) Member An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents Missing Tooth Limitation A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Oral Surgery Non-surgical and surgical extractions and other surgical procedures Orthodontics Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers Other Savings Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design

Glossary of Terms (Dental)

Paid Claims That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan Patient A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network Periodontics Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment Pre-Determination of Benefits (PDB) A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended Provider Discounts The difference between the contracted payment amount and the average area charge for a procedure Scheduled Plan Savings Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan Services The number of individual dental procedures rendered by dental care providers Utilization Management The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures

Glossary of Terms (Medical)

ACE inhibitors Inhibitors of Angiotensin-Converting Enzyme are a group of pharmaceuticals that are used in treatment of hypertension and congestive heart failure Active with Disease Management Engaged customers with ongoing interactions with a case manager Active with Pharmacy Services Engaged customers with ongoing interactions focused on coordinating medication refills Acute An illness of short duration (as opposed to chronic illness) Acute Major Experienced episodes of care greater than $500 that are not a chronichealthymaternity Acute Minor Experienced episodes of care less than $500 that are not chronichealthymaternity and have a low amount of facility related costs Admission An overnight confinement to a facility Admissions Reviewed Activity performed by a case manager prior to a scheduled admission to identify and address any issues challenges or gaps Asthma Inhaled Corticosteroids Asthma Inhaled Corticosteroids are often prescribed as a treatment for asthma Average Cost Sum of total paid claims divided by count of individuals incurring costs for medical and pharmacy services Brand Name

The proprietary or trade name of the medication

Breast Cancer Screening

Measures the percent of qualified women 40-69 years of age that are compliant with mammogram screening

Capitation

Arrangement where network providers receive a set dollar amount of money per covered member assigned to

their practice even if no services rendered

Cardiac catheterization

A medical procedure used to diagnose and treat certain heart conditions

Case Management

Coordination of services to help meet a patients health care needs usually when the patient requires multiple

services from multiple providers

Glossary of Terms (Medical)

Catastrophic Term used to describe when a member has accumulated payments in excess of $50000 for a specified time period Centers of Excellence Network hospitals that have achieved the highest (three star) scores for cost efficiency and effectiveness in treating selected proceduresconditions based on publicly-available patient data

Cervical Cancer Screening

Measures the percent of qualified members greater than 29 years of age who received at least one pap smear

Chronic

Defined as an illness or sickness that is not curable but may be controlled with treatment

Chronic Obstructive Pulmonary Disease (COPD) Defines a group of diseases characterized by airflow obstruction and includes chronic bronchitis and emphysema Churn Those members who either enrolled or disenrolled or did both during the analysis period (includes newborns) Coinsurance A cost sharing benefit feature between the insured (customer) and the insurer (Cigna) which represents their respective responsibility for a covered expense typically expressed as a pair of percentages Colon Cancer Screening Colorectal Cancer Screening (CRC) can detect pre-malignant polyps and guide their removal which in theory can prevent the development of colon cancer Co-managed Engaged customers working together with TheraCare and another Health Advocacy program(s) Condition Status Engaged customers that have completed a condition-specific assessment that measures disease severity Convenience Care Treatment for common family ailments such as strep throat pinkeye and athletes foot Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Copay Predetermined fees for medical services covered by a benefit plan which are paid by the member at the time of service Coronary angioplasty A medical procedure in which a balloon is used to open a blockage in a coronary (heart) artery narrowed by atherosclerosis improving blood flow

Glossary of Terms (Medical)

Coronary Artery Bypass Graft (CABG) Surgery where blood flow is rerouted through a new artery or vein that is grafted around diseased sections of coronary arteries Cost Share Benefit plan arrangement requiring that the participant pay a portion of the costs This includes copayments coinsurance and deductibles Covered Charges Net charges minus the items not covered by the benefit plan Items not covered include charges for ineligible services network discounts etc CT A diagnostic imaging scan also called a Cat Scan (computed tomography) Declining Engaged customers that have completed an assessment two times and have demonstrated a worsening of their condition Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits Demographic Risk Score Risks based on gender and age of the member Denied Charges Amounts not covered due to lack of information about the claim Diabetes retinopathy Diabetic retinopathy is the most common diabetic eye disease and a leading cause of blindness in American adults Diagnostic Testing Refers to other significant testing procedures not named - examples include doppler electrocardiograph cardiac ultrasound and sleep studies Did Not Engage Reached customers who declined to engage with TheraCare Discounts Amounts reduced by a contractual fee arrangement with network participating providers prompt pay arrangements or Hospital Savings Program (HSP) Emergency Room - Diagnostic Groupings Musc - Musculoskeletal ENT - EarNoseThroat Skin - Skin Resp - Respiratory Circ - Circulatory Dig - Digestive Inj - Injury

Glossary of Terms (Medical) Engaged Reached customers who have an ongoing interaction with TheraCare Episode Risk Group (ERG) Uses pre-determined weights and a members profile to calculate a risk score This risk assessment is intended to evaluate current and future risks Episode Treatment Group (ETG) An illness classification methodology derived by analyzing actual claim experience and clinical review Esophagitis (digestive) Inflammation of the lining of the esophagus the tube that carries food from the throat to the stomach Evaluation and Management (EampM) EampM services refer to visits and consultations furnished by physicians Facility A site where health care services are delivered including hospitals convalescent units skilled nursing facilities and birthing centers Facility Outpatient Refers to services and costs that are incurred at a facility but did not result in an admission Fee for Service Compensating providers for rendering patient care which is based on an as services are rendered basis Gaps In Care Occurs when individuals do not receive or adhere to care that is consistent with medically proven guidelines for prevention and treatment Gastroenteritis (digestive) A condition that causes irritation and inflammation of the stomach and intestines (the gastrointestinal tract) Generic Drug A prescription drug that has the same active-ingredient formula as a brand-name drug Generic Efficiency This metric illustrates the rate of generic utilization for drugs in which a generic option is available HbA1c Test Glycohemoglobin blood test measures the average blood glucose level over the past 120 days Health Advisor (HA) Health specialists provide highly personalized management outreach and coaching to help members navigate through healthcare choices Health Advocacy Health Advocacy is the term Cigna uses to describe the process we use to improve health and lower costs for our customers and members Health Information Lines (HIL)

Provides customers with telephonic access to a health specialist and audio library when they have a health

question or need information about available treatment options

Glossary of Terms (Medical)

Healthy Babies Program

A voluntary prenatal program which offers expectant parents educational materials to encourage early prenatal

care and promote a healthy pregnancy Healthy Pregnancies Healthy Babies Program (HPHB) HPHB is a comprehensive maternity management program where goal is to reduce the number of pre-term and underweight babies ICD-9 International Statistical Classification of Disease used for morbidity and mortality statistics reimbursement systems and automated decision support Identified for Outreach Distinct customers targeted for TheraCare contact based on taking a specialty medication for their targeted condition Improving Engaged customers that have completed an assessment two times and have demonstrated an improvement in the status of their condition In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Inpatient Refers to services and costs that are incurred during a facility admission LDL-C Screening Blood test which measures low-density lipoprotein cholesterol Lipotropics Drugs which are designed to lower cholesterol and triglyceride levels which help reduce amount of overall fatty substances in the blood Mail Order Drugs A feature of a pharmacy program that enables a participant to send their prescription (and any applicable copay) directly to a mail-order vendor Maintenance Drugs Medications that are prescribed for long-term treatment of chronic conditions such as diabetes high blood pressure or asthma Major Diagnostic Categories (MDC) Industry standard groupings of ICD-9 diagnostic codes which relate to various body systems for inpatient and outpatient claims Major Joint (musculoskeletal) Examples of what comprises this category are major joint and limb reattachments hip or knee replacement Medication Adherence Reflection of the degree to which the patient is adhering to the prescribed medication treatment regimen

Glossary of Terms (Medical)

Medication Adherence Rate (MPR) MPR is calculated as the sum of the days supply (from claims) for a medication during a defined period of time divided by the number of days elapsed during the period MRI Magnetic Resonance Imaging - a type of diagnostic test Network Dollar Penetration All charges submitted by in-network providers as a percentage of overall charges NICU Neonatal Intensive Care Unit which provides a high level of intensive care to premature infants No Change Engaged customers that have completed an assessment two times and have not demonstrated an improvement or worsening of their condition Non-Preferred Brand Drug Drugs in the third tier of a pharmacy program brand-name drugs that either have generic equivalents or may have one or more preferred brand options Non-Users A member that had no episode of care medical or pharmacy Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Office visit Services delivered by a physician clinician or practitioner within the confines of a professional office setting Orthopedic A branch of medicine concerned with the correction or prevention of deformities disorders or injuries of the skeleton (tendons and ligaments) Other Medical (cardiac) Some examples of what comprises this category hypertension vascular procedures and angina Other Surgical (cardiac) Some examples of what comprises this category major cardiovascular procedures circulatory disorders and pacemaker Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design Outpatient Refers to services and costs that are incurred outside of a facility admission Pathology The study and diagnosis of disease through examination of organs tissues bodily fluids and whole bodies PET scan Positron Emission Tomography scan (specialized imaging)

Glossary of Terms (Medical)

Pharmacy Payments Includes prescription drug expenses paid under a pharmacy program These expenses would not include drugs covered under the medical benefit plan PHS PHS requires precertification of coverage primarily for inpatient care PHS+ PHS+ required precertification of coverage for both inpatient care and certain select outpatient services Pre-Certification Process of confirming eligibility and collecting information prior to inpatient admissions and selected ambulatory procedures and services Predictive Model System of using historical claims data to stratify members and identify those who can best benefit from case management andor disease management Preferred Brand Drug Drugs in the second tier of a Cigna two or three tier pharmacy program which have no generic equivalent Preventive Care Measures taken to prevent illness or injury and may include examinationsscreening tests tailored to an individuals age health and family history Primary Care Practitioner Include physicians and nonphysician primary care practitioners whom members are able to select as primary care practitioners Productivity Score Engaged customers that have completed a productivity assessment that measures absenteeism and presenteeism between their first and most recent measure Professional This category includes primary care physicians specialists (oncologists cardiologists neurologists obstetricians etc) surgeons etc Radiology Radiology is the medical specialty directing medical imaging technologies to diagnose and treat diseases Reached Identified customers who have had a conversation with TheraCare Retail Relates to services rendered by participating retail pharmacies Script A dispensed prescription Services per 1000 Count of medical and pharmacy services normalized per 1000 customers

Glossary of Terms (Medical)

Specialty Case Management Case management programs targeted to impact specific diseases and conditions - examples include oncology rehab and high risk maternity Spinal fusion A surgical procedure used to correct problems with the bones (vertebrae) of the back (spine) Therapeutic Class Major therapeutic classes include Central Nervous System Cardiovascular Hormonal Anti-infectives Pain AllergyRespiratory and other drugs Total Paid Sum of total medical and pharmacy paid claims Total Population Total customers eligible for the TheraCare benefit Total Value (Medication Adherence) Cost savings associated with customers whose medication adherence rate (MPR) shifted from below to above 80 between their first and most current measure Adherence value is based on a Cigna study of differences in medical costs associated with customers who became adherent versus those who remained non-adherent Total Value (Productivity) The value of productivity is based on the difference in the percent productivity between a members first measure and most current multiplied by the median income calculated by the US Bureau of Labor Statistics Unable to Reach Number of customers identified for outreach that TheraCare was able to contact by phone Unique Claimants A count of members who had one or more claims processed for a benefit plan during a specified time period Valve Replacement Example of what comprises this category cardiac valve and other major cardiothoracic procedures Well Visits Designed to discuss general health and any problems then focus on general disease prevention and health maintenance on a regular basis

Consultative Analytics

Sample Company

Copyright 2014 Cigna - Confidential amp Privileged - Not for Distribution

SM

Table of Contents

bull Dental

bull HCST

Plan cost amp trend

Dental Summary

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot Net effective discount decreased from 154 to 149 a decrease of 05

middot Network Utilization decreased from 541 to 532 a decrease of 09

middot The number of unique members receiving a cleaning increased from 623 to 649 an increase of 26

Demographic Summary

Base

Current

Trend

Average Number of Employees

338

428

264

Average Number of Members

771

972

260

Average Member Age

282

287

18

Services per Claimant

53

56

57

of Members Using Plan

681

703

22

of Unique Members Receiving a Cleaning

623

649

26

$60

$45

$30

$15

$0

Base

Current

$1408

$2244

$2512

$2791

$3921

$5035

Cost Share PMPM

Paid Amount PMPM

Plan Spend PMPM

Claims Summary

Base

Current

Trend

Charges

$355733

$568492

598

Charges in Network

$192298

$302256

572

DNSP Charges

$16685

$39487

1367

Network Utilization

541

532

-09

DNSP Utilization

47

69

22

In Network Discounts

$51738

$77124

491

DNSP Discounts

$2879

$7477

1597

Total Discounts

$54617

$84601

549

Net Effective Discount

154

149

-05

Total Utilization

587

601

14

Plan Design Savings

$78079

$155066

986

Savings as of submitted

219

273

54

Utilization Management

and Utilization Review Savings

$29327

$57667

966

Savings as of submitted

82

101

19

Savings as of paid

151

213

62

Total Savings

$162023

$297333

835

Total Savings as of submitted

$29327

523

68

Employer Paid Amount

$193710

$271159

400

Paid Amount PEPM

$5728

$6343

107

Paid Amount PMPM

$2512

$2791

111

PAGE 3 OF 8

Dental - Utilization by Type of Service

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot There is an increase in cost in 6 categories and a decrease in cost in 2 categories for an overall cost trend of 111

middot There is an increase in services per thousand in 6 categories and a decrease in services per thousand in 2 categories for an overall utilization trend of 97

middot High utilization for DiagnosticPreventive services can lead to lower usage of other service categories

Employer Paid by Service Type - PMPM

Base

Current

Trend

DiagnosticPreventive

$1402

$1475

52

Basic Restorative

$316

$432

367

Major Restorative

$262

$387

474

Endodontics

$156

$097

-377

Periodontics

$127

$137

80

Oral Surgery

$105

$085

-192

Orthodontics

$114

$117

19

Other Services

$030

$062

1046

Total

$2512

$2791

111

Services per 1000 Members by Type

Base

Current

Trend

DiagnosticPreventive

32934

33710

24

Basic Restorative

4078

5474

342

Major Restorative

872

1693

942

Endodontics

389

259

-333

Periodontics

1401

1446

32

Oral Surgery

918

1001

90

Orthodontics

1385

1223

-117

Other Services

1230

2570

1090

Total

43206

47376

97

PAGE 4 OF 8

Glossary

Additional Plan Design Savings
Savings generated from contractual limitations and benefits exclusions
Adjunctive General Services
Palliative treatments consultations emergency care second opinions and anesthesia
Age Maximum
Savings due to age limits on fluoride treatments sealants orthodontic services and other services
Alternate Benefit Provision
This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards
Annual Maximum
Savings due to a patient reaching the maximum payment under the plan often per calendar year
Average Area Charge
Average charge based on the number of dentist in the geographical area pertaining to your membership
Basic Restorative
Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment)
Benefit Option
This code is used to identify different Cigna product lines purchased by a customer

Charges
The amount charged by a dentist for dental services rendered
Children
Children are defined as child step-child handicapped child eligible students and adult dependent
Claim Branch
This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure
Coinsurance
The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member
Coordination of Benefits (COB)
The amount saved when Cigna is the secondary insurer It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary
Covered Employees
The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had atone day of coverage
Deductible
An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits
DiagnosticPreventive
Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments

Glossary

Endodontics
The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth
Frequency Maximum
Savings due to frequency limits on examinations cleanings radiographs crowns and other services
Ineligible Charges
Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services
In-Network
Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship
Major Restorative
Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures)
Member
An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents
Missing Tooth Limitation
A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage

Norm
Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated
Oral Surgery
Non-surgical and surgical extractions and other surgical procedures
Orthodontics
Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers
Other Savings
Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons
Out-of-Network
Services rendered by providers who are not part of the Cigna network based on your benefit plan design
Paid Claims
That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan
Patient
A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network
Periodontics
Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment

Glossary

Pre-Determination of Benefits (PDB)
A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended
Provider Discounts
The difference between the contracted payment amount and the average area charge for a procedure
Scheduled Plan Savings
Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan
Services
The number of individual dental procedures rendered by dental care providers
Utlization Management
The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures



Report Parameters

Global Parameters

Overall Dates

Current

Base

Incurred

012013 to 102013

012012 to 102012

Incurred Runout

012013 to 122013

012012 to 122012

Catastrophic Threshold

$25000

Exclude Pharmacy

No

Package 406029

Package Name

Package 1

Structure

Status = Division = Products = DPPONAOAP

Package Parameters

PMPMBCOverrideNo

Normative Values

201212

ENVESTNET ASSET MANAGEMENT3330120

PAGE 8 OF 8

CP_900

CP_902

CP_905

Report Parameters

Report Parameters
Accounts 600100
Structure ID 999999
Global Parameters
Current Base
Incurred 012013 to 102013 012012 to 102012
Incurred Runout 012013 to 122013 012012 to 122012
Catastrophic Threshold $25000
Package 406029
Package Name Package 1
Structure Status = Division = Products = DPPOOAP
Package Parameters PMPMBCOverrideNo
Healthcare Spend and Trend -- Facilities
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Top Facilities
Facility Information Base
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
DUKE UNIVERSITY HOSPITAL NC 27710 3 11 2 25 $134313 $4460 $138773 $137257 $1516
UNIVERSITY HOSPITAL CO 80246 5 36 2 8 $110611 $5501 $116112 $114751 $1360
SWEDISH MEDICAL CENTER WA 98107 5 11 3 11 $24478 $13353 $37831 $34842 $2989
WHITE PLAINS HOSPITAL CENTER NY 10601 1 16 1 8 $28253 $8419 $36672 $35586 $1086
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 11 7 14 $22887 $9040 $31927 $24023 $7904
EL CAMINO HOSPITAL CA 94040 8 9 2 4 $3710 $16913 $20623 $16575 $4048
GULF COAST MEDICAL CENTER FL 33912 1 2 1 2 $17808 $1730 $19538 $17966 $1572
LITTLETON HOSPITAL CO 80210 4 5 1 2 $5746 $10595 $16341 $15496 $845
SOUTH SHORE HOSPITAL MA 02190 5 4 2 5 $9669 $5297 $14965 $10971 $3994
ROSE MEDICAL CENTER CO 80220 6 10 2 5 $10532 $4250 $14781 $12245 $2536
SWEDISH COVENANT HOSPITAL IL 60625 2 3 2 8 $13540 $471 $14011 $13243 $768
CHRIST HOSPITAL AND MEDICAL CENTER-ADVOCATE IL 60453 2 2 1 1 $11300 $953 $12253 $10638 $1615
MEDICAL CENTER OF AURORA CO 80011 6 12 1 1 $2069 $10065 $12134 $9456 $2678
ALEXIAN BROTHERS MEDICAL CENTER IL 60007 2 3 2 8 $8579 $2451 $11030 $9110 $1920
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 3 $8806 $1631 $10437 $8652 $1785
PORTER HOSPITAL CO 80210 1 3 1 1 $3862 $6083 $9945 $8111 $1834
EXEMPLA LUTHERAN MEDICAL CENTER CO 80263 3 5 2 3 $7145 $2590 $9735 $7895 $1840
LENOX HILL HOSPITAL NY 10075 3 1 2 5 $8925 $80 $9005 $8346 $659
NEW YORK METHODIST HOSPITAL NY 11215 2 4 2 4 $8946 $0 $8946 $7455 $1490
SKY RIDGE MEDICAL CENTER CO 80124 3 2 1 2 $6200 $933 $7133 $5865 $1268
SWEDISH MEDICAL CENTER CO 80113 5 3 2 2 $3950 $2606 $6556 $5474 $1082
Facility Information Current
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
ST JOSEPHS HOSPITAL NORTH FL 33558 2 3 2 8 $63838 $3381 $67219 $65145 $2074
MASSACHUSETTS GENERAL HOSPITAL MA 02114 9 28 1 3 $39143 $21507 $60650 $53367 $7283
BRIGHAM AND WOMENS HOSPITAL MA 02115 4 32 2 5 $31487 $26410 $57897 $52707 $5189
ST VINCENTS MEDICAL CENTER CT 06606 2 4 1 5 $45104 $3715 $48819 $46857 $1963
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 29 4 10 $13841 $33404 $47245 $37697 $9548
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 5 $34945 $1863 $36808 $35089 $1719
NORTHSHORE UNIVERSITY HEALTH SYSTEM IL 60026 14 29 1 1 $4079 $23880 $27959 $23229 $4730
CHILDRENS HOSPITAL COLORADO CO 80218 11 26 1 2 $7529 $18234 $25763 $19504 $6259
SWEDISH MEDICAL CENTER WA 98107 6 15 2 4 $10995 $13964 $24959 $20207 $4752
AVISTA HOSPITAL CO 80027 6 10 2 4 $7544 $11586 $19130 $16109 $3022
PLAINVIEW HOSPITAL NY 11803 1 2 1 1 $17127 $625 $17752 $16723 $1028
EL CAMINO HOSPITAL CA 94040 5 3 2 4 $16800 $867 $17667 $15934 $1733
SKY RIDGE MEDICAL CENTER CO 80124 3 1 2 6 $15345 $1523 $16868 $14054 $2814
MEDICAL CITY DALLAS HOSPITAL TX 75230 1 1 1 10 $15847 $291 $16137 $15184 $953
COMMUNITY HOSPITAL IN 46321 2 5 1 2 $6538 $6614 $13151 $13151 $0
CMC NORTHEAST NC 28025 6 9 1 1 $2497 $7022 $9519 $7913 $1607
PORTER REGIONAL HOSPITAL IN 46383 4 9 2 2 $4189 $5103 $9291 $6584 $2707
LAS COLINAS MEDICAL CENTER TX 75039 1 1 1 3 $7631 $1170 $8801 $6728 $2073
HIGHLINE MEDICAL CENTER WA 98168 3 7 2 2 $7079 $850 $7929 $5587 $2342
PSL MEDICAL CTR CO 80218 4 4 0 0 $1780 $1000 $2780 $1482 $1298
MAYO CLINIC ARIZONA AZ 85038 1 8 1 5 $1184 $870 $2054 $2054 $0
Healthcare Spend and Trend -- Pharmacy - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Pharmacy
Key Indicators Base Current Change Norm
Average Number of Employees 330 419 268
Average Number of Members 763 949 244
Ingredient Cost PMPM $6697 $7405 106 $000
Plan Cost PMPM $6838 $7528 101
Employer Paid PMPM $5854 $6596 127 $000
Cost Share PMPM $984 $932 -53 $000
Cost Share as percent of Ingredient Cost 147 126 -21 00
Scripts PMPY 68 69 14 00
Retail Adjusted Scripts PMPY 75 76 16 00
Average Ingredient Cost per script $11750 $12812 90 $000
Generic Rx Utilization Rate 766 798 32 00
Mail Order Fill Rate - Percent of total 46 46 -00 00
Mail Order Fill Rate - Retail adjusted 118 119 01 00
Formulary Brand Compliance Rate 766 747 -19 00
$000 $000 00 $000
Average Cost generic script $1077 $997 -75 $000
Average Cost Preferred script $3273 $3019 -78 $000
Average Cost Non-Preferred Script $4581 $5936 296 $000
Specialty Ingredient Cost PMPM 238 295 237 00
Specialty Scripts PMPY 13 09 -319 00
Specialty as Percent of Total Employer Paid 0 0 40 0
Analysis of Charges and Payments - Pharmacy
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL Base Current Change Base Current Base Current
Dispensing Fee $6793 $7771 144 $6793 $7771 $0 $0
Gross Cost $511008 $702852 375 $511008 $702807 $0 $45
Member Cost Share $75101 $88480 178 $75101 $88462 $0 $18
Sales Tax $1645 $1657 08 $1645 $1657 $0 $0
Submitted Charges $757561 $1045329 380 $757561 $1041219 $0 $4110
Discounts $246554 $342477 389 $246554 $338412 $0 $4065
Eligible $511008 $702852 375 $511008 $702807 $0 $45
Medical amp Pharmacy Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 184 $0
lt=$100 $1485 $2425 009 48 $51
gt$100lt=$500 $50742 $68754 260 241 $285
gt$500lt=$1000 $57754 $84220 319 116 $726
gt$1000lt=$2500 $184197 $262536 994 164 $1601
gt$2500lt=$5000 $220642 $289440 1096 81 $3573
gt$5000lt=$10000 $307808 $387323 1466 53 $7308
gt$10000lt=$25000 $433251 $533558 2020 36 $14821
gt$25000lt=$50000 $272862 $303656 1149 9 $33740
gt$50000lt=$75000 $168221 $175543 665 3 $58514
gt$75000lt=$100000 $0 $0 000 0 $0
gt$100000 $522732 $534222 2022 4 $133555
Total $2219696 $2641676 10000 939 $2813
CURRENT NORMS
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments per Unique Claimant of Total Payments Payments per Unique Claimants
lt$0 $0 $0 00 0 $0 00 $0
$0 $0 $0 00 261 $0 00 $0
lt=$100 $2194 $3556 01 70 $51 00 $0
gt$100lt=$500 $58043 $77943 25 289 $270 00 $0
gt$500lt=$1000 $77542 $105134 34 147 $715 00 $0
gt$1000lt=$2500 $206436 $309046 100 193 $1601 00 $0
gt$2500lt=$5000 $241777 $328091 106 92 $3566 00 $0
gt$5000lt=$10000 $373446 $489962 159 70 $6999 00 $0
gt$10000lt=$25000 $503832 $601048 194 40 $15026 00 $0
gt$25000lt=$50000 $443308 $476307 154 14 $34022 00 $0
gt$50000lt=$75000 $341800 $362988 117 6 $60498 00 $0
gt$75000lt=$100000 $325086 $336391 109 4 $84098 00 $0
gt$100000 $0 $0 00 0 $0 00 $0
Total $2573464 $3090466 1000 1186 $2606
Minor Therapeutic Classes
Rank by Current period plan spend
BASE CURRENT CHANGE NORM
Top 15 Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM
MultipleLateral Sclerosis $757 8 2 $981 11 2 296 375 00 $000
Antineoplastics $787 68 8 $721 51 8 -84 -250 00 $000
Asthma Related $741 246 88 $661 338 125 -108 374 420 $000
Stimulants $443 177 31 $514 229 38 159 294 226 $000
Antidepressants $485 464 69 $374 530 98 -228 142 420 $000
Anti-Inflam Disease Modifiers $114 3 2 $349 8 3 2072 1667 500 $000
Cystic Fibrosis $000 0 0 $318 2 1 00 00 00 $000
Contraceptives $329 389 70 $314 528 87 -46 357 243 $000
Acne Agents $174 56 24 $195 58 30 119 36 250 $000
Insulins $133 51 8 $170 74 9 273 451 125 $000
Antivirals $112 70 26 $150 79 31 344 129 192 $000
Tetracyclines $163 62 20 $150 91 34 -82 468 700 $000
Lipid Lowering $144 128 26 $141 209 37 -20 633 423 $000
Antiulcer $129 181 46 $140 170 42 84 -61 -87 $000
Hypoglycemics $122 104 11 $139 135 17 135 298 545 $000
Other $2206 2342 1044 $2212 2973 1316 03 269 261 $000
Top Drugs By Total Plan Spend
Current Rank Top 20 Drug Name Indication Tier of Scripts Plan Spend Employer Paid Cost Share Base Rank
1 GILENYA Multiple Sclerosis Non-Preferred Brand 11 $93117 $92282 $835 2
2 GLEEVEC Cancer Preferred Brand 10 $66518 $66518 $0 1
3 PULMOZYME Cystic Fibrosis Preferred Brand 2 $30214 $30074 $140 NA
4 XOLAIR Asthma Preferred Brand 3 $28214 $27996 $217 3
5 METHYLPHENIDATE ER ADHDNarcolepsy Generic 79 $19345 $18053 $1292 5
6 CYMBALTA Depression Preferred Brand 53 $17555 $15865 $1690 4
7 HUMIRA Arthritis Preferred Brand 2 $14926 $14926 $0 NA
8 ENBREL Arthritis Preferred Brand 5 $11505 $11380 $125 45
9 ATRIPLA HIV Non-Preferred Brand 5 $9500 $9275 $225 6
10 CREON Cystic Fibrosis Preferred Brand 2 $8332 $8192 $140 NA
11 LIALDA Crohns Disease Preferred Brand 10 $7975 $7725 $250 9
12 ONE TOUCH ULTRA TEST STRIPS Diabetes SuppliesOther 24 $7823 $7183 $640 11
13 ADDERALL XR ADHD Preferred Brand 25 $7512 $6887 $625 43
14 LEVALBUTEROL HCL Asthma Generic 12 $7099 $6959 $140 NA
15 AMPHETAMINE SALT COMBO ADHD Generic 64 $6821 $5811 $1010 25
16 LOVENOX Blood thinner Non-Preferred Brand 3 $6782 $6617 $165 NA
17 CIMZIA Crohns Disease Non-Preferred Brand 1 $6708 $3821 $2887 14
18 LUNESTA Sedative Non-Preferred Brand 25 $6050 $5159 $891 13
19 ORACEA Infection Preferred Brand 14 $6016 $5666 $350 20
20 NUVIGIL Narcolepsy Non-Preferred Brand 13 $5904 $4896 $1008 30
Top 25 specific drug therapeutic classes ranked by of scripts
Current Rank Drug Name Tier Indication Scripts Ingredient Cost per Script
1 SERTRALINE HCL Generic Depression 118 $1976
2 LISINOPRIL Generic Hypertension 117 $1097
3 AMOXICILLIN Generic Infection 110 $1023
4 HYDROCODONE-ACETAMINOPHEN Generic Pain 105 $2137
5 FLUTICASONE PROPIONATE Generic Nasal Congestion 94 $3130
6 SYNTHROID Preferred Brand Thyroid 93 $2689
7 AZITHROMYCIN Generic Infection 90 $2286
8 LEVOTHYROXINE SODIUM Generic Thyroid 87 $1067
9 METHYLPHENIDATE ER Generic ADHDNarcolepsy 79 $24337
10 AMPHETAMINE SALT COMBO Generic ADHD 64 $10471
11 SIMVASTATIN Generic Cholesterol 64 $1644
12 METFORMIN HCL ER Generic Diabetes 63 $7571
13 CITALOPRAM HBR Generic Depression 63 $1045
14 MONTELUKAST SODIUM Generic Asthma 62 $5695
15 ATORVASTATIN CALCIUM Generic Cholesterol 61 $3772
16 FLUOXETINE HCL Generic Depression 56 $1345
17 OMEPRAZOLE Generic Ulcer Heartburn 55 $3224
18 CYMBALTA Preferred Brand Depression 53 $32709
19 LOSARTAN POTASSIUM Generic Hypertension 50 $2410
20 ZOLPIDEM TARTRATE Generic Sedative 50 $1799
21 BUPROPION XL Generic Depression 49 $5055
22 MICROGESTIN FE Generic Contraception 48 $2641
23 AMLODIPINE BESYLATE Generic Hypertension 48 $1508
24 ALPRAZOLAM Generic Anxiety 48 $595
25 VALACYCLOVIR Generic Antivirals 46 $7037
Top 25 specific drug therapeutic classes ranked cost per scripts
Current Rank Drug Name Unique Individuals Bio-Pharmaceutical Indication Ingredient Cost per Script Ingredient Cost Scripts
1 PULMOZYME 1 Y Cystic Fibrosis $15107 $30214 2
2 XOLAIR 1 Y Asthma $9405 $28214 3
3 GILENYA 2 N Multiple Sclerosis $8465 $93117 11
4 HUMIRA 1 Y Arthritis $7463 $14926 2
5 CIMZIA 1 Y Crohns Disease $6708 $6708 1
6 GLEEVEC 1 N Cancer $6652 $66518 10
7 CAYSTON 1 N Infection $5758 $5758 1
8 VANCOMYCIN HCL 1 N Infection $4246 $4246 1
9 CREON 2 N Cystic Fibrosis $4164 $8328 2
10 VALCYTE 1 N Antivirals $2720 $5440 2
11 ENBREL 1 Y Arthritis $2301 $11505 5
12 LOVENOX 1 N Blood thinner $2261 $6782 3
13 ATRIPLA 1 N HIV $1900 $9500 5
14 ABSORICA 1 N Acne $1817 $3634 2
15 MEPRON 1 N Infection $1702 $3405 2
16 ZYVOX 1 N Infection $1602 $1602 1
17 HUMATROPE 1 Y Growth Hormone $1559 $1559 1
18 SIMCOR 1 N Cholesterol $1154 $3463 3
19 VANOS 1 N Itching Inflammation $1141 $1141 1
20 ANDROGEL 2 N Hormone Replacement $1092 $2183 2
21 SOLODYN 1 N Infection $891 $1782 2
22 PENTASA 2 N Crohns Disease $874 $3497 4
23 ENOXAPARIN SODIUM 1 N Blood thinner $800 $800 1
24 LIALDA 2 N Crohns Disease $779 $7786 10
25 ASACOL HD 1 N Crohns Disease $777 $777 1
Pharmacy Scripts and Cost by Age Category
Average Number of Prescriptions by Age Category Base Current Change Average Pharmacy Payments by Age Category Base Current Change
lt1 01 00 -598 lt1 $135 $45 -665
1-17 09 08 -83 1-17 $259 $454 756
18-29 10 13 308 18-29 $902 $723 -198
30-39 21 17 -166 30-39 $670 $1015 515
40-49 15 15 20 40-49 $608 $514 -155
50-59 12 13 102 50-59 $1959 $1699 -133
60-64 01 02 1123 60-64 $1790 $913 -490
AVERAGE 68 69 15 AVERAGE $759 $819 79
of Prescriptions by Age Category Base Current Change of Payments by Age Category Base Current Change
lt1 14 06 -09 lt1 04 01 -03
1-17 132 120 -13 1-17 80 126 46
18-29 144 186 42 18-29 206 156 -50
30-39 301 248 -53 30-39 229 293 64
40-49 222 223 01 40-49 143 120 -23
50-59 175 190 15 50-59 308 290 -18
60-64 11 24 13 60-64 31 13 -18
AVERAGE 1000 1000 00
Percent of Prescriptions Base Current Change Percent of Payments Base Current Change
Female 596 575 -20 Female 547 572 25
Male 404 425 20 Male 453 428 -25
Average Prescriptions Base Current Change Average Payment per Unique Claimant Base Current Change
Female 8716 8673 -05 Female $768 $881 148
Male 5194 5462 52 Male $750 $749 -01
Top 10 Drugs for Top 5 Therapeutic Classes by Number of Prescriptions
Pharmacy Statistics by Therapeutic Class Including Brand Name
Base Current Base - Current Change
Therapeutic Class Brand Name Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount
Contraceptivesoral Microgestin Fe 30 1008 6 $1035 48 1344 7 $1347 333 -1000 1202 301
Contraceptivesoral Loestrin 24 Fe 70 2184 13 $6034 44 1344 9 $4046 -385 -428 -280 -329
Contraceptivesoral Necon 18 684 3 $666 31 791 3 $880 156 -1000 1067 322
Contraceptivesoral Apri 5 140 1 $130 27 721 3 $744 4150 -1000 8271 4714
Contraceptivesoral Gianvi 4 112 1 $248 22 672 6 $1484 5000 -1000 6125 4977
Contraceptivesoral Reclipsen 16 448 2 $423 20 560 2 $572 250 -1000 1172 351
Contraceptivesoral Sprintec 4 112 2 $83 16 448 3 $316 3000 -1000 6259 2823
Contraceptivesoral Trinessa 0 0 0 $0 15 420 3 $344 00 00 00 00
Contraceptivesoral Syeda 3 84 1 $205 15 476 3 $1143 4667 -1000 5551 4590
Contraceptivesoral Levora-28 11 308 1 $321 15 420 2 $430 364 -1000 1037 340
Contraceptivesoral All Other 205 7116 53 $13548 258 8784 67 $15902 234 -504 415 174
Contraceptivesoral Subtotal 366 12196 65 $22693 511 15980 79 $27209 310 -562 515 199
Selective Serotonin Reuptake Inhibitor (Ssris) Sertraline Hcl 81 2718 27 $1359 118 4020 38 $2518 479 504 1598 852
Selective Serotonin Reuptake Inhibitor (Ssris) Citalopram Hbr 65 1950 19 $716 63 1890 25 $757 -31 -168 867 57
Selective Serotonin Reuptake Inhibitor (Ssris) Fluoxetine Hcl 62 1840 17 $912 56 1654 20 $861 -101 95 -224 -57
Selective Serotonin Reuptake Inhibitor (Ssris) Escitalopram Oxalate 35 1170 15 $4898 38 1297 16 $1908 109 516 -705 -611
Selective Serotonin Reuptake Inhibitor (Ssris) Paroxetine Hcl 27 810 6 $1602 34 1020 6 $2077 259 -236 520 297
Selective Serotonin Reuptake Inhibitor (Ssris) Fluvoxamine Maleate 0 0 0 $0 5 150 1 $1302 00 00 00 00
Selective Serotonin Reuptake Inhibitor (Ssris) Luvox Cr 9 270 2 $2308 3 90 1 $973 -667 -667 -559 -578
Selective Serotonin Reuptake Inhibitor (Ssris) Prozac 1 30 1 $207 0 0 0 $0 -1000 00 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Lexapro 9 270 5 $1300 0 0 0 $0 -1000 -1000 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Subtotal 289 9058 51 $13304 317 10121 70 $10396 117 17 -301 -219
Analgesics Narcotics Hydrocodone-Acetaminophen 77 549 59 $1213 105 1057 68 $2502 925 246 2550 1062
Analgesics Narcotics Tramadol Hcl 45 527 6 $606 33 599 12 $469 137 -344 -28 -225
Analgesics Narcotics Oxycodone-Acetaminophen 26 78 24 $240 32 133 30 $352 705 393 837 467
Analgesics Narcotics Oxycodone Hcl 5 26 4 $86 26 392 11 $660 14077 2352 12785 6699
Analgesics Narcotics Fentanyl 0 0 0 $0 22 660 3 $2664 00 00 00 00
Analgesics Narcotics Methadone Hcl 5 150 1 $99 7 161 2 $156 73 194 664 569
Analgesics Narcotics Morphine Sulfate Er 1 5 1 $10 6 157 3 $174 30400 -1000 00 16426
Analgesics Narcotics Endocet 3 8 3 $38 3 14 3 $53 750 500 322 417
Analgesics Narcotics Tramadol Hcl Er 0 0 0 $0 2 60 1 $189 00 00 00 00
Analgesics Narcotics Oxycontin 0 0 0 $0 2 14 2 $57 00 00 00 00
Analgesics Narcotics All Other 4 74 2 $1256 4 41 4 $639 -446 00 -980 -491
Analgesics Narcotics Subtotal 166 1417 75 $3548 242 3288 89 $7916 1320 797 1535 1231
Thyroid Hormones Synthroid 52 1800 12 $1512 93 3240 24 $2715 800 773 1796 796
Thyroid Hormones Levothyroxine Sodium 65 2070 25 $614 87 3090 22 $1103 493 224 3772 795
Thyroid Hormones Armour Thyroid 10 300 1 $127 19 570 5 $234 900 846 00 846
Thyroid Hormones Liothyronine Sodium 8 225 2 $225 9 270 2 $219 200 125 -105 -23
Thyroid Hormones Levoxyl 22 780 5 $324 8 300 3 $141 -615 -620 -379 -565
Thyroid Hormones Np Thyroid 6 180 1 $60 4 120 1 $28 -333 -531 00 -531
Thyroid Hormones Tirosint 2 56 1 $90 3 84 1 $135 500 500 00 500
Thyroid Hormones Cytomel 0 0 0 $0 1 30 1 $182 00 00 00 00
Thyroid Hormones Subtotal 165 5411 24 $2952 224 7704 38 $4758 424 492 1499 612
Penicillins Amoxicillin 104 1092 94 $1372 110 1076 96 $1367 -15 157 -334 -04
Penicillins Amox Tr-Potassium Clavulanate 40 486 33 $1435 42 399 34 $1291 -179 -134 -81 -100
Penicillins Penicillin V Potassium 6 51 5 $74 12 116 12 $189 1275 1188 2874 1546
Penicillins Dicloxacillin Sodium 0 0 0 $0 2 17 2 $52 00 00 00 00
Penicillins Ampicillin Trihydrate 1 30 1 $15 1 5 1 $8 -833 -154 -1000 -437
Penicillins Subtotal 151 1659 114 $2896 167 1613 122 $2907 -28 101 -103 04
ALL Other Classes ALL Other Drugs 3212 87380 1500 $476379 4025 111548 1913 $661331 277 243 409 388
Total Total 4349 117121 523 $521772 5486 150254 640 $714517 283 178 402 369
Healthcare Spend and Trend Detail - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Financial Overview
Population Base Current Change
Avg Members 763 949 244
Avg Employees 331 419 268
Population by Tier Base Current Change
Employees 331 419 268
Spouses 151 180 192
Dependents 282 350 242
Average Contract Size 231 226
Total Plan Spend PMPM
Plan Spend Base Current Change Base Current Change
Medical Spend $2199402 $2486745 131 $288 $262 -91
Pharmacy Spend $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Total Employer Paid PMPM
Employer Paid Base Current Change Base Current Change
Medical Employer Paid $1852523 $2058222 111 $243 $217 -107
Pharmacy Employer Paid $446671 $626037 402 $59 $66 127
Total Combined Employer Paid $2299193 $2684259 167 $301 $283 -61
Cost Share Percent PMPM
Member Cost Share Base Current Base Current Change
Medical 158 172 $45 $45 -07
Pharmacy 144 124 $10 $9 -53
Total Cost Share 155 161 $55 $54 -15
Network Discounts Base Current Change
Total 563 497 -117
Total Plan Spend PMPM
Plan Spend by MSC Base Current Change Base Current Change
Inpatient $466518 $405828 -130 $61 $43 -300
Outpatient $627721 $801551 277 $82 $84 27
Professional $870027 $919727 57 $114 $97 -150
OMS $229787 $350526 525 $30 $37 227
Capitation $5349 $9112 704 $1 $1 370
Pharmacy $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Catastrophic Claims
Catastrophic Claimants Base Current Change
Claimants per 1000 189 190 06
Number of Claimants 12 15 250
Average Cost per Claim $68736 $55236 -196
of Total Spend 303 259 -146
Number of Claimants Average Cost Per Claimant
Relationship Base Current Change Base Current Change
Employee 3 6 1000 $66595 $60086 -98
Spouse 7 6 -143 $58236 $58673 08
Dependent 2 3 500 $108695 $38662 -644
Demographics
Female Male
of Members by Age Band and Gender Base Current Change Base Current Change
lt1 06 07 01 13 14 01
1-17 150 142 -08 145 143 -02
18-29 75 77 01 106 108 02
30-39 111 104 -07 133 129 -04
40-49 82 84 02 84 91 07
50-59 39 42 03 46 48 02
60-64 03 04 01 05 05 -00
65+ 00 00 00 00 01 01
TOTAL 467 460 -07 533 540 07
Female Male
Plan Spend by Age Band and Gender Base Current Change Base Current Change
lt1 20 12 -08 110 44 -65
1-17 96 74 -22 59 77 18
18-29 51 58 07 32 62 30
30-39 160 207 47 30 35 05
40-49 216 131 -84 123 71 -51
50-59 34 76 43 60 133 73
60-64 01 00 -00 09 17 08
65+ 00 00 00 00 01 01
TOTAL 577 560 -17 423 440 17
Female Male
PMPM Spend by Age Band and Gender Base Current Change Base Current Change
lt1 $941 $427 -546 $2279 $1029 -549
1-17 $177 $130 -263 $113 $165 457
18-29 $187 $190 16 $85 $183 1150
30-39 $400 $498 245 $63 $82 291
40-49 $729 $390 -465 $408 $266 -349
50-59 $237 $452 907 $363 $897 1469
60-64 $47 $30 -360 $469 $1044 1223
65+ $0 $0 $45 $884 18457
TOTAL $343 $304 -112 $221 $257 166
Plan Spend PMPM PMPM (NET OF CATS)
Relationship Base Current Change Base Current Change Base Current Change
Employee 336 417 81 $277 $319 152 $218 $235 78
Spouse 390 328 -62 $704 $584 -170 $459 $394 -141
Dependent 274 255 -19 $264 $233 -119 $185 $196 63
ICD9 Major Combined
Number of Claimants of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 181 212 171 165 164 -01 $349933 $390400 116
Pregnancy Childbirth Puerperium 30 23 -233 118 81 -37 $250764 $193128 -230
Gastrointestinal (Including Mouth) 95 100 53 46 78 31 $98420 $185077 880
Reproductive 129 171 326 57 78 20 $121576 $184213 515
InternalExternal Injury 64 72 125 21 77 55 $45406 $181843 3005
Renal And Urologic 50 53 60 94 73 -22 $200047 $172865 -136
NeurologicalCerebrovascular 49 72 469 46 70 23 $98299 $165785 687
Neoplasms 104 125 202 53 69 16 $112605 $164382 460
General Medical Diagnoses 374 433 158 63 69 06 $133488 $162817 220
HeartCirculatory 62 73 177 104 52 -52 $221435 $123821 -441
Ear Nose And Throat (Inc Upp Resp) 209 261 249 30 52 22 $63652 $122489 924
Endocrine Nutritional Metabolic 106 120 132 22 22 -01 $47539 $51434 82
Mental Disorders 68 88 294 26 22 -04 $54496 $51417 -57
Skin And Non-Malignant Breast 117 149 274 16 19 03 $34826 $45006 292
Lower Respiratory System 107 193 804 15 19 04 $31259 $44934 437
Infectious And Parasitic 128 153 195 11 19 08 $22608 $44284 959
Immune Disorders 51 63 235 14 12 -02 $29112 $28776 -12
Newborns 23 14 -391 80 12 -68 $169262 $27644 -837
Eye 68 85 250 11 07 -05 $23904 $15771 -340
Blood And Blood Forming Organs 29 25 -138 05 05 00 $9616 $10941 138
Substance Use Disorders 1 4 3000 00 02 02 $801 $4994 5238
Biliary Tract And Liver 8 7 -125 00 02 01 $857 $3928 3584
ICD9 Major Inpatient
Number of Admissions of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 2 6 2000 149 279 129 $69695 $113127 623
Pregnancy Childbirth Puerperium 18 9 -500 245 163 -83 $114379 $65992 -423
InternalExternal Injury 0 2 00 00 157 157 $0 $63851 00
HeartCirculatory 3 2 -333 195 139 -56 $90838 $56419 -379
Gastrointestinal (Including Mouth) 2 2 00 17 102 85 $7815 $41483 4308
NeurologicalCerebrovascular 0 1 00 00 39 39 $0 $15846 00
Newborns 15 8 -467 332 39 -294 $155110 $15629 -899
Neoplasms 0 1 00 00 36 36 $0 $14591 00
Ear Nose And Throat (Inc Upp Resp) 0 1 00 00 19 19 $0 $7529 00
Immune Disorders 0 1 00 00 10 10 $0 $4079 00
Infectious And Parasitic 0 1 00 00 09 09 $0 $3601 00
Blood And Blood Forming Organs 0 1 00 00 06 06 $0 $2497 00
Endocrine Nutritional Metabolic 0 1 00 00 03 03 $0 $1184 00
Mental Disorders 0 0 00 00 00 00 $0 $0 00
Reproductive 2 0 -1000 43 00 -43 $20107 $0 -1000
Renal And Urologic 0 0 00 18 00 -18 $8574 $0 -1000
Inpatient
Inpatient Spend Base Current Change
Plan Amount $466518 $405828 -130
Cost Share $26837 $28599 66
Paid Amount $439681 $377229 -142
Plan Amount PMPM $61 $43 -300
Utilization Base Current Change
Admissions 42 36 -143
Bed Days 126 109 -135
ALOS 300 303 09
Admits per K 660 455 -310
Bed Days per K 1981 1379 -304
Average Payment per Day $3703 $3723 06
Average Payment per Admission $11108 $11273 15
DRG Severity Index 088 118 340
Inpatient Maternity amp Newborns
BASE CURRENT CHANGE
Maternity Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 204 812 89 778 -567
Csection 47 188 25 222 -464
Other 00 00 00 00 00
Total 252 1000 114 1000 -547
BASE CURRENT CHANGE
Maternity Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $5769 $2586 $6435 $3753 115 451
Csection $8402 $1680 $10475 $3492 247 1078
Other $0 $0 $0 $0 00 00
Total $6262 $2277 $7332 $3666 171 610
BASE CURRENT CHANGE
Newborn Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 157 667 76 750 -517
Premature 16 67 13 125 -195
Full Term with Compl 63 267 13 125 -799
Total 236 1000 101 1000 -571
BASE CURRENT CHANGE
Newborn Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $841 $421 $1394 $643 657 529
Premature $3402 $1134 $5046 $5046 483 3449
Full Term with Compl $0 $0 $0 $0 00 00
Full Term with Compl $35824 $4777 $2220 $1110 -938 -768
Total $10341 $2927 $1954 $977 -811 -666
Outpatient
Outpatient Spend Base Current Change
Plan Amount $627721 $801551 277
Cost Share $118565 $151672 279
Paid Amount $509156 $649879 276
Plan Amount PMPM $82 $84 27
Utilization Base Current Change
Surgery per k 708 835 180
Diagnostic per k 13160 11764 -106
ER per k 1525 1455 -46
UC per k 645 557 -137
Other per k 9135 9234 11
Surgery CostService $1646 $2547 547
Diagnostic CostService $303 $274 -96
ER CostVisit $1223 $1391 137
UC CostVisit $165 $157 -52
Other CostService $301 $290 -35
Network Base Current Change
Office Visit 984 960 -25
Spend 992 954 -39
Professional
Professional Spend -- Inpatient Base Current Change
Plan Amount $202531 $82905 -591
Cost Share $25552 $12402 -515
Employer Paid $176979 $70504 -602
Plan Amount PMPM $27 $9 -671
Utilization per K Spend Per Service
Professional Inpatient Base Current Change Base Current Change
Anesthesia 377 253 -330 $1719 $987 -426
Obstetrics 425 126 -702 $1789 $1892 58
IP Visit 1305 1088 -166 $142 $128 -96
Surgery 660 202 -694 $1589 $664 -582
Newborn Care 550 177 -678 $385 $374 -31
Consult 126 177 408 $245 $248 14
Lab 5692 2834 -502 $8 $14 748
ER 110 63 -425 $241 $547 1270
Pathology 157 202 287 $133 $119 -102
Radiology 1053 405 -616 $51 $43 -147
Other 1116 417 -626 $137 $142 42
Professional Spend -- Outpatient Base Current Change
Plan Amount $667496 $836822 254
Cost Share $159281 $207263 301
Employer Paid $508215 $629558 239
Plan Amount PMPM $87 $88 08
Utilization per K Spend Per Service
Professional Outpatient Base Current Change Base Current Change
Anesthesia 535 721 349 $762 $865 135
Surgery 4167 4465 72 $277 $349 260
Consult 1635 1341 -180 $276 $257 -70
Prev Med 6682 6945 39 $134 $138 28
Diagnostic 2170 2555 178 $141 $130 -76
EampM 25535 25490 -02 $105 $106 09
Radiology 7704 7147 -72 $108 $97 -106
MHSA 5063 4579 -96 $105 $96 -94
RehabTherapy 28270 26299 -70 $43 $37 -152
Lab 24371 19645 -194 $23 $23 -08
Other 26006 24908 -42 $56 $61 101
Professional Office Visits Base Current Change
Plan Amount $312114 $420000 346
Cost Share $49291 $73375 489
Employer Paid $262823 $346625 319
Plan Amount PMPM $41 $44 82
Plan Cost per Office Visit $160 $171 70
Plan Cost per PCP Visit $156 $163 46
Plan Cost per Specialist Visit $167 $184 97
Utilization per K Spend Per Visit
Professional Office Visits Base Current Change Base Current Change
EampM 24733 24908 07 $105 $106 13
Prev Med 6525 6856 51 $135 $137 16
OMS Drugs 6352 6439 14 $55 $76 372
ImmunInject 9780 9538 -25 $26 $27 35
Surgery 1352 1670 235 $143 $146 25
Lab 8286 9690 169 $16 $17 57
Radiology 1572 1429 -91 $73 $95 300
Diagnostic 959 1379 438 $82 $89 82
RehabTherapy 1038 2049 975 $31 $32 40
Allergy 2626 1796 -316 $26 $27 34
Other 4072 5591 373 $50 $35 -297
Analysis of Charges and Payments - Medical
TOTAL IN NETWORK OUT OF NETWORK
Base Current Change Base Current Base Current
Average Number of Members 763 949 244
Total Unique Claimants 717 873 218 714 864 93 162
Plan Utilization 9395 9198 -21 9355 9103 1219 1707
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL (FFS Only) Base Current Change Base Current Base Current
Submitted Charges $5081452 $5142016 12 $4753676 $4933220 $327776 $208796
Charges Denied Due to Lack of Information $54591 $9499 -826 $52656 $4138 $1934 $5361
Net Charges $5026861 $5132517 21 $4701019 $4929082 $325842 $203435
Discounts $2299447 $2154569 -63 $2299447 $2154569 $0 $0
Plan Exclusions $94046 $59724 -365 $54003 $41057 $40044 $18667
Amounts above MRC $0 $0 00 $0 $0 $0 $0
Pre-Existing Conditions $1712 $2356 376 $1712 $2061 $0 $295
Ineligible Claimants $1529 $290 -810 $529 $290 $1000 $0
Plan Max Exceeded $13090 $124 -991 $13090 $124 $0 $0
Covered by Medicare $291 $319573 1098965 $291 $316871 $0 $2702
Other Reasons Not Covered $496280 $139762 -718 $285960 $66769 $210319 $72993
Total Amounts Not Covered $2906394 $2676398 -79 $2655031 $2581741 $251363 $94656
Covered Charges $2120467 $2456119 158 $2045988 $2347341 $74478 $108778
DeductibileCopay $224231 $294702 314 $192805 $228848 $31426 $65853
Coinsurance $122649 $133821 91 $111588 $118704 $11061 $15117
Member Cost Sharing $346880 $428522 235 $304393 $347552 $42487 $80970
COB $274 $82814 301706 $274 $81824 $0 $990
Payments $1773025 $1947427 98 $1741197 $1919525 $31828 $27902
Total Medical $2119905 $2375950 121 $2045590 $2267077 $74315 $108873
INCLUDES ALL CLAIMS PAID IN NETWORK INCLUDING CLAIMS NOT SUBJECT TO STANDARD DISCOUNT RATE GUARANTEE CALCULATIONS
Choice Fund Summary
Measures Current
EMPLOYER FUNDED
Medical $0
Pharmacy $0
Network Penetration amp Discounts
Base Current
MSC Plan Amount In Network Discounts Plan Amount In Network Discounts
Inpatient Facility $466518 1000 613 $405828 1000 486
Outpatient Facility $627721 953 646 $801551 991 567
Professional $870027 954 451 $919727 915 445
All Other $155639 978 399 $248844 948 337
Total $2119905 966 563 $2375950 964 497
Base
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 41 $869533 $336113 1 $305936 $130405
Outpatient Facility 404 $1675141 $592884 12 $96719 $34838
Professional 703 $1344808 $738017 82 $196313 $132010
All Other 336 $193049 $116044 15 $40595 $39594
Total 714 $4082530 $1783058 93 $639563 $336847
Current
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 34 $873336 $448909 0 $29442 -$43082
Outpatient Facility 493 $1807881 $783462 33 $35317 $18089
Professional 857 $1388625 $771637 136 $223204 $148091
All Other 423 $262408 $173883 31 $79249 $74961
Total 864 $4332250 $2177891 162 $367212 $198059
Network Base Current Change Norm
Admissions In Network 10000 10000 00
of Office Visits In Network 9842 9598 -24
Medical Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 228 $0
lt=$100 $1506 $2269 008 38 $60
gt$100lt=$500 $56758 $74636 320 273 $273
gt$500lt=$1000 $59097 $84572 333 120 $705
gt$1000lt=$2500 $148905 $217579 840 141 $1543
gt$2500lt=$5000 $129788 $175149 732 51 $3434
gt$5000lt=$10000 $247890 $313290 1398 45 $6962
gt$10000lt=$25000 $339092 $423594 1913 31 $13664
gt$25000lt=$50000 $226934 $252007 1280 8 $31501
gt$50000lt=$75000 $47218 $50384 266 1 $50384
gt$75000lt=$100000 $95355 $98256 538 1 $98256
gt$100000 $420481 $428171 2372 3 $142724
Total $1773025 $2119905 10000 940 $2255
CURRENT
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 321 $0
lt=$100 $2285 $3636 012 60 $61
gt$100lt=$500 $65549 $88392 337 334 $265
gt$500lt=$1000 $66893 $95414 343 134 $712
gt$1000lt=$2500 $170051 $263612 873 165 $1598
gt$2500lt=$5000 $199769 $272522 1026 74 $3683
gt$5000lt=$10000 $270211 $358285 1388 51 $7025
gt$10000lt=$25000 $394936 $466607 2028 31 $15052
gt$25000lt=$50000 $262394 $283616 1347 8 $35452
gt$50000lt=$75000 $276850 $295828 1422 5 $59166
gt$75000lt=$100000 $238490 $248037 1225 3 $82679
gt$100000 $0 $0 000 0 $0
Total $1947427 $2375950 10000 1186 $2003
Page 2: Consultative Analytics Reporting

1

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Revision History

Version Date Author(s) Revision Notes

(note major changes additions deletions within each section)

10 02172014 mwithington Initial creation of CRP-CAP user guide

20 02252014 ComplianceLegal Medical and dental glossary definition modifications Cigna Copyright Statement

30 03192014 mwithington Guaranteed CostFully Insured Accounts ndash Pg 14

40 4092014 mwithington

PDF attachments for Medical and Dental Glosseries ndash Appendix B Product Structure prefix defined ndash Page 10 Incurred Start and End Dates ndash Current and Base ndash Page 11

2

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Table of Contents

10 CAP Quick Start Guide 4

11 Objectives 5

12 Consultative Analytics Reports Overview 5

13 Getting Started 6

20 Welcome to Client Resources Portal Home Screen 7

21 Consultative Analytics Overview Window 8

22 Creating a CAP Request 9

23 Naming your Request 10

24 Product Structure Selection 10

25 Report Selection 11

26 Parameters Incurred Current and Base Period Dates 11

27 Submitting your Request 12

28 Alert Notification Message Product and Report Selections Do Not Correspond 13

29 Alert Notification Message Guaranteed Cost 14

210 Alert Notification Message Minimum Subscriber Threshold 15

211 Alert Notification Message Overlapping Dates 16

30 My Request Queue Report Pickup 17

31 My Request Queue Report Status Error 18

32 My Request Queue Report Status Not Available 19

33 My Request Queue Viewing Parameters 20

40 Posted Reports Queue 21

Appendix A ndash Sample Reports 22

Appendix BmdashGlossary Medical and Dental Terms 23 24 25 26 27 28 29 30

Cigna Disclaimer Notice 24

3

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Figures List

Figure 1 Client Resources Portal Employer Log-in 6

Figure 2 Client Resources Portal Welcome Screen 7

Figure 3 Consultative Analytics reports Overview Window 8

Figure 4 Alert Notification Message Product and Report Selection does not Correspond 13

Figure 5 Alert Notification Message Guaranteed Cost 14

Figure 6 Alert Notification Message Reports do not Pass Minimum Subscriber Threshold for

Accounts when PHI is NO 15

Figure 7 Alert Notification Message Overlapping Parameters (Dates) 16

Figure 8 My Request Queue Statuses Error 18

Figure 9 My Request Queue statuses Not Available 19

Figure 10 My Request Queue Parameters 20

Figure 11 Posted Reports Queue 21

4

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

10 Consultative Analytics Reports - Quick Start Guide

A Quick Start Guide to requesting reports for users that prefer to jump right in and read the details

later

Create CAP Report Request

1 Log-in to the CRP

2 Group - Options Defaults to group number Enter group or Select from dropdown box

and click the Go command button

3 Click the Reports link on the Main Welcome Page

4 Click the Consultative Analytical Reports Link to open and view Consultative Analytics Reports

Overview Options

5 Click the ldquoCreate a New CAP Requestrdquo Link

6 Provide a name for your report or leave the screen generated default name

7 Select the desired product structure (s)

8 Select the reports for your package

9 Select the parameters desired ( incurred dates-current and base)

10 Submit your request (allow 24 to 48 hours to process)

My Request Queue - Pick up Report

1 Repeat steps 1 through 3 from section 20

2 Click the ldquoMy Request Queuerdquo

3 If the status is completed click on the Pickup Icon

4 Click the download command buttonicon

Posted Reports Queue

1 Repeat steps 1 through 3 from section 20

2 Click the ldquoPosted Request Queuerdquo

3 If the status is completed click the Pickup Icon

4 Click the download command buttonicon

5

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

11 Objectives

Informational guidance on how to use the Consultative Analytics Reports functions to generate and achieve the desired output

shy Illustrate the steps to create a new report request through the Consultative Analytics Report functionality via the Client Resources Portal website

shy Select product structure that can be utilized in performing client analytics shy Complete the steps to pickup completed reports from the Request Queues

12 Consultative Analytics Reports (CAP) Overview

shy Consultative Analytical Reports are Cignas self-service client reporting tool for health plan utilization

shy Utilization reporting that is currently available in the Client Resources Portal platform

CP 265 Dental Summary CP 266 Dental Utilization by Type of Service CP 900 HCST Healthcare Spend amp Trend-Incurred CP 902 HCST Pharmacy-Incurred CP 905 HCST Facilities

HCST is defined as Healthcare Spend amp Trend

shy CAP includes data across all lines of business including Medical Pharmacy and Dental for

an integrated viewpoint CAP Report Links -Users with permission will see CAP reports link

shy Main page- Consultative Analytical Platform

Create a new CAP Request

My Request Queue

Posted Report Queue

6

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

13 Getting Started

Access

shy If you currently have access to the Client Resources Portal your existing user

credentials automatically grant permission to enter the Constultative Analyical Reports area

shy If you do not currently have access to the Client Reources Portal you will receive

a new user ID and temporary password via secure email

Logging In

shy Copy the link into your browser to access the Client Resources Portal wwwcignaclientresourcescom

shy Enter your username and password and click the submit command button to

navigate to the Portalrsquos Welcome screen where you will be able to access the Consultative Analytical Reports area

Figure 1

Client Resources Portal ndash Plan Administration Welcome Page

7

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

20 Welcome to Client Resources Portal Home Screen Return to Table of Contents

If you have access to only one group number the group number field box will automatically default to that account number upon login If you have access to multiple group account numbers you can select the desired account from a dropdown menu Note All accounts used in the following examples are fictitious

From the Main Client Resources Welcome Screen

1 If your group account number did not automatically default in the field box enter it If you have multiple accounts select desired account from dropdown box Click the GO command button

Figure 2 CRP Welcome Screen

8

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

21 Consultative Analytics Reports (CAP) Overview Window

The Consultative Analytics Reports link located under the ldquoReportsrdquo heading is only visible to those who have permission

On the Main Client Resources Welcome Screen 2 Click the ldquo Reports ldquo heading 3 Click the Consultative Analytics Reports link to launch the reports overview window

(figure 3)

Figure 3 Consultative Analytics Reports Overview Window

9

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

22 Creating a CAP Request

CAP Report Links are positioned on the main client resources menu page and on the left side navigation menu ( shown in Figure 3) Options are as follows

Consultative Analytical Platform (main CAP link)

Create a new CAP Request Create and submit new report request

My Request Queue View your submitted report requests check submission status pickup completed reports

Posted Report Queue View CAP reports that have been posted by the Internal Cigna team for this account

From the Consultative Analytics Reports Overview Screen

4 Click the Create a new CAP Request link to navigate to the Create a New CAP

Utilization Request screen

10

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

23 Naming your Request

New CAP Utilization Screen - This is where you will begin to build your report package There are five action steps on the New CAP Utilization screen that will need to be completed to submit your report request The steps are as follows

Name your request Select product structure (s) Select reports Select parameters (dates) Submit your request

5 The screen default will automatically generate a report name date and time stamp

To change the name click in the field box and enter the desired name for your report

24 Product Selection

6 Select the product structure (s) you want to include in your report The default selects all available products to include in your report To deselect all click in the ldquoSelect Allrdquo checkbox and select the product structure desired At a high level the first character represents if the product is for Dental (D) Medical (M) or Pharmacy (R) and the next three characters represent the type such as Open Access Plus (OAP) or Performance (PER) The remaining four numbers are planbenefit specific please contact your client manageraccount manager for additional details

11

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

25 Report Selection

7 Select the desired reports (refer to appendix A to view sample report slides)

26 Parameters

Incurred Reporting

bull CAP reports are on an incurred basis for all funding types bull Incurred provides a better method for assessing the impact of plan design changes as

it allows time periods to be a 11 match bull Incurred basis increases accuracy by measuring utilization when it happens rather

than when the claim is paid bull Incurred ndash Allows user to specify the incurred dates of service The dates entered here

should be the dates you wish to analyze Selecting Dates

bull Incurred Current and Base ndash Select date range for current and base period analysis bull Current start and end dates represent the most recent time period bull Base start and end dates represent the prior time period

8 Click the Current period dropdown box to select your start and end date 9 Click the Base period dropdown box to select your start and end date

12

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

27 Submitting your Request

10 Review the information selected for your report package 11 If you want to start over click the Reset command button This action will clear the

form An alert message will verify that you want to continue to reset Cancel or click okay

12 If you want to proceed and submit your request click the submit command button to launch the request confimation window

13 In the confirmation request window Click the OK command button to navigate to

your Request Queue where you can view the request status as Submitted

If your report request does not successfully submit and you receive an alert notification message review the message for additional details and instructions (alert notifications will be visible along the top of the page)

13

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

28 Alert Notifications Message ndash Product and Report Selection does not

Correspond

If your report request did not submit due to product structure selections vs report content selections and you received an alert notification message review the message and adjust your report parameters as necessary

Figure 4

Alert Notification Message-Product and Report Selection does not

Correspond

14

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

29 Alert Notifications Messages ndash Guaranteed Cost

Guaranteed cost Fully Insured Accounts-If an account is identified as guaranteed cost

Fully Insured and the subscriber count is less than 100 for medicalpharmacy or less than 200 for dental for the account as a whole then the user will be displayed with a message upon first entering the page The account is ineligible for CAP reporting and the request cannot be submitted

If this message is displayed for an account that has more than 100 subscribers be sure that

you have selected all product structure to ensure all subscribers are captured in the request

Figure 5

Alert Notification Message ndash Guaranteed Cost

15

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

210 Alert Notifications Messages ndash Minimum Subscriber Threshold

Figure 6

Alert Notification Message-Reports do not Pass Minimum Subscriber

Threshold for Accounts When PHI is NO

16

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

211 Alert Notifications Messages ndash Overlapping Dates

The cause of the overlapping dates alert notification message as Shown in Figure 7 where the date range selected for the current period is 82012 through 072013 The Base period date range is 82011 to 072013 The base and current periods are overlapping To correct this change the base period end date to 072012

Figure 7

Alert Notification Message- Overlapping Dates

Corrected dates shown below

17

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

30 My Request Queue ndash Report Pickup Return to Table of Contents

The My Request Queue heading rows include

CRP Request ID Request Date Report Title Status Comments Report Pickup and Parameters

Report Statuses are reported under the Report Status heading There are four statuses to note

Submittedndash Your request has been submitted and is being processed

Completed ndash Your request is approved completed and ready for pickup

ErrormdashAfter the request has been submitted the request queue will display comments for any Error status instructing the user on why the request errored out and tips for submitting a successful request

Not AvailablemdashThis status is used when a request runs successfully and there is insufficient data to produce report output the request queue will display comments for any Not Available status instructing users on the issue or problem

1 To access your Reports Queue repeat steps 1 through 3 then Click on the My Request

Queue link on the Main Welcome Page

To pick up a completed report The reports Queue view defaults on 30 days You can change the time period by clicking on the dropdown box and selecting desired period

2 Under the report pickup heading click the pickup report icon to launch download pop-up window

3 Click on the report view icon to open and or click the download button

18

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

31 My Request Queue Statuses Error Figure 8

My Request Queue- Report Status Error

19

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

32 My Request Queue Status Not Available

Figure 9

My Request Queue-Report Statuses-Not Available

20

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

33 My Request Queue ndash Viewing Parameters

1 To view the report parameters Click the magnyfying glass icon to open the parameters

window

Figure 10

My Request Queue-Report Parameters

21

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

40 Posted Reports Queue Return to Table of Contents

Posted Reports Queue allows you to view CAP reports that have been posted by the Internal Cigna team for this account

From the Main Welcome screen

1 Consultative Analytics Platform 2 Click the Posted Reports Queue link

Figure 11

Posted Reports Queue

3 Click the dropdown box to select desired view request dates 4 Click the Report Pickup Icon to launch the

22

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix A

Sample Reports Return to Table of Contents

CRP-CAP Dental Report Sample

See PDF attachment for file name

cap_request_dental_crp_sampleppt

CRP-CAP Health Care Trend and Spend Report

Sample

See PDF attachment for file name

cap_tc_excel_request_crp_samplexls

23

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix B

Glossary of Terms (Medical)

See PDF attachment for file name

Glossery of Terms - Medical

Glossary of Terms (Dental)

See PDF attachment for file name

Glossary of Terms - Dental

24

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

ldquoCignardquo and the ldquoTree of Liferdquo logo are registered service marks of Cigna Intellectual Property

Inc licensed for use by Cigna Corporation and its operating subsidiaries All products and

services are provided by or through such operating subsidiaries including Cigna Health and Life

Insurance Company and Connecticut General Life Insurance Company and not by Cigna

Corporation

March 10 2014 copy 2014 Cigna

Glossary of Terms (Dental)

Additional Plan Design Savings Savings generated from contractual limitations and benefits exclusions Adjunctive General Services Palliative treatments consultations emergency care second opinions and anesthesia Age Maximum Savings due to age limits on fluoride treatments sealants orthodontic services and other services Alternate Benefit Provision This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards Annual Maximum Savings due to a patient reaching the maximum payment under the plan often per calendar year Average Area Charge Average charge based on the number of dentist in the geographical area pertaining to your membership Basic Restorative Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment) Benefit Option This code is used to identify different Cigna product lines purchased by a customer Charges The amount charged by a dentist for dental services rendered Children Children are defined as child step-child handicapped child eligible students and adult dependent Claim Branch This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure Coinsurance The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Covered Employees The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had at one day of coverage

Glossary of Terms (Dental)

Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits DiagnosticPreventive Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments Endodontics The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth Frequency Maximum Savings due to frequency limits on examinations cleanings radiographs crowns and other services Ineligible Charges Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Major Restorative Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures) Member An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents Missing Tooth Limitation A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Oral Surgery Non-surgical and surgical extractions and other surgical procedures Orthodontics Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers Other Savings Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design

Glossary of Terms (Dental)

Paid Claims That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan Patient A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network Periodontics Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment Pre-Determination of Benefits (PDB) A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended Provider Discounts The difference between the contracted payment amount and the average area charge for a procedure Scheduled Plan Savings Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan Services The number of individual dental procedures rendered by dental care providers Utilization Management The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures

Glossary of Terms (Medical)

ACE inhibitors Inhibitors of Angiotensin-Converting Enzyme are a group of pharmaceuticals that are used in treatment of hypertension and congestive heart failure Active with Disease Management Engaged customers with ongoing interactions with a case manager Active with Pharmacy Services Engaged customers with ongoing interactions focused on coordinating medication refills Acute An illness of short duration (as opposed to chronic illness) Acute Major Experienced episodes of care greater than $500 that are not a chronichealthymaternity Acute Minor Experienced episodes of care less than $500 that are not chronichealthymaternity and have a low amount of facility related costs Admission An overnight confinement to a facility Admissions Reviewed Activity performed by a case manager prior to a scheduled admission to identify and address any issues challenges or gaps Asthma Inhaled Corticosteroids Asthma Inhaled Corticosteroids are often prescribed as a treatment for asthma Average Cost Sum of total paid claims divided by count of individuals incurring costs for medical and pharmacy services Brand Name

The proprietary or trade name of the medication

Breast Cancer Screening

Measures the percent of qualified women 40-69 years of age that are compliant with mammogram screening

Capitation

Arrangement where network providers receive a set dollar amount of money per covered member assigned to

their practice even if no services rendered

Cardiac catheterization

A medical procedure used to diagnose and treat certain heart conditions

Case Management

Coordination of services to help meet a patients health care needs usually when the patient requires multiple

services from multiple providers

Glossary of Terms (Medical)

Catastrophic Term used to describe when a member has accumulated payments in excess of $50000 for a specified time period Centers of Excellence Network hospitals that have achieved the highest (three star) scores for cost efficiency and effectiveness in treating selected proceduresconditions based on publicly-available patient data

Cervical Cancer Screening

Measures the percent of qualified members greater than 29 years of age who received at least one pap smear

Chronic

Defined as an illness or sickness that is not curable but may be controlled with treatment

Chronic Obstructive Pulmonary Disease (COPD) Defines a group of diseases characterized by airflow obstruction and includes chronic bronchitis and emphysema Churn Those members who either enrolled or disenrolled or did both during the analysis period (includes newborns) Coinsurance A cost sharing benefit feature between the insured (customer) and the insurer (Cigna) which represents their respective responsibility for a covered expense typically expressed as a pair of percentages Colon Cancer Screening Colorectal Cancer Screening (CRC) can detect pre-malignant polyps and guide their removal which in theory can prevent the development of colon cancer Co-managed Engaged customers working together with TheraCare and another Health Advocacy program(s) Condition Status Engaged customers that have completed a condition-specific assessment that measures disease severity Convenience Care Treatment for common family ailments such as strep throat pinkeye and athletes foot Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Copay Predetermined fees for medical services covered by a benefit plan which are paid by the member at the time of service Coronary angioplasty A medical procedure in which a balloon is used to open a blockage in a coronary (heart) artery narrowed by atherosclerosis improving blood flow

Glossary of Terms (Medical)

Coronary Artery Bypass Graft (CABG) Surgery where blood flow is rerouted through a new artery or vein that is grafted around diseased sections of coronary arteries Cost Share Benefit plan arrangement requiring that the participant pay a portion of the costs This includes copayments coinsurance and deductibles Covered Charges Net charges minus the items not covered by the benefit plan Items not covered include charges for ineligible services network discounts etc CT A diagnostic imaging scan also called a Cat Scan (computed tomography) Declining Engaged customers that have completed an assessment two times and have demonstrated a worsening of their condition Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits Demographic Risk Score Risks based on gender and age of the member Denied Charges Amounts not covered due to lack of information about the claim Diabetes retinopathy Diabetic retinopathy is the most common diabetic eye disease and a leading cause of blindness in American adults Diagnostic Testing Refers to other significant testing procedures not named - examples include doppler electrocardiograph cardiac ultrasound and sleep studies Did Not Engage Reached customers who declined to engage with TheraCare Discounts Amounts reduced by a contractual fee arrangement with network participating providers prompt pay arrangements or Hospital Savings Program (HSP) Emergency Room - Diagnostic Groupings Musc - Musculoskeletal ENT - EarNoseThroat Skin - Skin Resp - Respiratory Circ - Circulatory Dig - Digestive Inj - Injury

Glossary of Terms (Medical) Engaged Reached customers who have an ongoing interaction with TheraCare Episode Risk Group (ERG) Uses pre-determined weights and a members profile to calculate a risk score This risk assessment is intended to evaluate current and future risks Episode Treatment Group (ETG) An illness classification methodology derived by analyzing actual claim experience and clinical review Esophagitis (digestive) Inflammation of the lining of the esophagus the tube that carries food from the throat to the stomach Evaluation and Management (EampM) EampM services refer to visits and consultations furnished by physicians Facility A site where health care services are delivered including hospitals convalescent units skilled nursing facilities and birthing centers Facility Outpatient Refers to services and costs that are incurred at a facility but did not result in an admission Fee for Service Compensating providers for rendering patient care which is based on an as services are rendered basis Gaps In Care Occurs when individuals do not receive or adhere to care that is consistent with medically proven guidelines for prevention and treatment Gastroenteritis (digestive) A condition that causes irritation and inflammation of the stomach and intestines (the gastrointestinal tract) Generic Drug A prescription drug that has the same active-ingredient formula as a brand-name drug Generic Efficiency This metric illustrates the rate of generic utilization for drugs in which a generic option is available HbA1c Test Glycohemoglobin blood test measures the average blood glucose level over the past 120 days Health Advisor (HA) Health specialists provide highly personalized management outreach and coaching to help members navigate through healthcare choices Health Advocacy Health Advocacy is the term Cigna uses to describe the process we use to improve health and lower costs for our customers and members Health Information Lines (HIL)

Provides customers with telephonic access to a health specialist and audio library when they have a health

question or need information about available treatment options

Glossary of Terms (Medical)

Healthy Babies Program

A voluntary prenatal program which offers expectant parents educational materials to encourage early prenatal

care and promote a healthy pregnancy Healthy Pregnancies Healthy Babies Program (HPHB) HPHB is a comprehensive maternity management program where goal is to reduce the number of pre-term and underweight babies ICD-9 International Statistical Classification of Disease used for morbidity and mortality statistics reimbursement systems and automated decision support Identified for Outreach Distinct customers targeted for TheraCare contact based on taking a specialty medication for their targeted condition Improving Engaged customers that have completed an assessment two times and have demonstrated an improvement in the status of their condition In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Inpatient Refers to services and costs that are incurred during a facility admission LDL-C Screening Blood test which measures low-density lipoprotein cholesterol Lipotropics Drugs which are designed to lower cholesterol and triglyceride levels which help reduce amount of overall fatty substances in the blood Mail Order Drugs A feature of a pharmacy program that enables a participant to send their prescription (and any applicable copay) directly to a mail-order vendor Maintenance Drugs Medications that are prescribed for long-term treatment of chronic conditions such as diabetes high blood pressure or asthma Major Diagnostic Categories (MDC) Industry standard groupings of ICD-9 diagnostic codes which relate to various body systems for inpatient and outpatient claims Major Joint (musculoskeletal) Examples of what comprises this category are major joint and limb reattachments hip or knee replacement Medication Adherence Reflection of the degree to which the patient is adhering to the prescribed medication treatment regimen

Glossary of Terms (Medical)

Medication Adherence Rate (MPR) MPR is calculated as the sum of the days supply (from claims) for a medication during a defined period of time divided by the number of days elapsed during the period MRI Magnetic Resonance Imaging - a type of diagnostic test Network Dollar Penetration All charges submitted by in-network providers as a percentage of overall charges NICU Neonatal Intensive Care Unit which provides a high level of intensive care to premature infants No Change Engaged customers that have completed an assessment two times and have not demonstrated an improvement or worsening of their condition Non-Preferred Brand Drug Drugs in the third tier of a pharmacy program brand-name drugs that either have generic equivalents or may have one or more preferred brand options Non-Users A member that had no episode of care medical or pharmacy Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Office visit Services delivered by a physician clinician or practitioner within the confines of a professional office setting Orthopedic A branch of medicine concerned with the correction or prevention of deformities disorders or injuries of the skeleton (tendons and ligaments) Other Medical (cardiac) Some examples of what comprises this category hypertension vascular procedures and angina Other Surgical (cardiac) Some examples of what comprises this category major cardiovascular procedures circulatory disorders and pacemaker Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design Outpatient Refers to services and costs that are incurred outside of a facility admission Pathology The study and diagnosis of disease through examination of organs tissues bodily fluids and whole bodies PET scan Positron Emission Tomography scan (specialized imaging)

Glossary of Terms (Medical)

Pharmacy Payments Includes prescription drug expenses paid under a pharmacy program These expenses would not include drugs covered under the medical benefit plan PHS PHS requires precertification of coverage primarily for inpatient care PHS+ PHS+ required precertification of coverage for both inpatient care and certain select outpatient services Pre-Certification Process of confirming eligibility and collecting information prior to inpatient admissions and selected ambulatory procedures and services Predictive Model System of using historical claims data to stratify members and identify those who can best benefit from case management andor disease management Preferred Brand Drug Drugs in the second tier of a Cigna two or three tier pharmacy program which have no generic equivalent Preventive Care Measures taken to prevent illness or injury and may include examinationsscreening tests tailored to an individuals age health and family history Primary Care Practitioner Include physicians and nonphysician primary care practitioners whom members are able to select as primary care practitioners Productivity Score Engaged customers that have completed a productivity assessment that measures absenteeism and presenteeism between their first and most recent measure Professional This category includes primary care physicians specialists (oncologists cardiologists neurologists obstetricians etc) surgeons etc Radiology Radiology is the medical specialty directing medical imaging technologies to diagnose and treat diseases Reached Identified customers who have had a conversation with TheraCare Retail Relates to services rendered by participating retail pharmacies Script A dispensed prescription Services per 1000 Count of medical and pharmacy services normalized per 1000 customers

Glossary of Terms (Medical)

Specialty Case Management Case management programs targeted to impact specific diseases and conditions - examples include oncology rehab and high risk maternity Spinal fusion A surgical procedure used to correct problems with the bones (vertebrae) of the back (spine) Therapeutic Class Major therapeutic classes include Central Nervous System Cardiovascular Hormonal Anti-infectives Pain AllergyRespiratory and other drugs Total Paid Sum of total medical and pharmacy paid claims Total Population Total customers eligible for the TheraCare benefit Total Value (Medication Adherence) Cost savings associated with customers whose medication adherence rate (MPR) shifted from below to above 80 between their first and most current measure Adherence value is based on a Cigna study of differences in medical costs associated with customers who became adherent versus those who remained non-adherent Total Value (Productivity) The value of productivity is based on the difference in the percent productivity between a members first measure and most current multiplied by the median income calculated by the US Bureau of Labor Statistics Unable to Reach Number of customers identified for outreach that TheraCare was able to contact by phone Unique Claimants A count of members who had one or more claims processed for a benefit plan during a specified time period Valve Replacement Example of what comprises this category cardiac valve and other major cardiothoracic procedures Well Visits Designed to discuss general health and any problems then focus on general disease prevention and health maintenance on a regular basis

Consultative Analytics

Sample Company

Copyright 2014 Cigna - Confidential amp Privileged - Not for Distribution

SM

Table of Contents

bull Dental

bull HCST

Plan cost amp trend

Dental Summary

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot Net effective discount decreased from 154 to 149 a decrease of 05

middot Network Utilization decreased from 541 to 532 a decrease of 09

middot The number of unique members receiving a cleaning increased from 623 to 649 an increase of 26

Demographic Summary

Base

Current

Trend

Average Number of Employees

338

428

264

Average Number of Members

771

972

260

Average Member Age

282

287

18

Services per Claimant

53

56

57

of Members Using Plan

681

703

22

of Unique Members Receiving a Cleaning

623

649

26

$60

$45

$30

$15

$0

Base

Current

$1408

$2244

$2512

$2791

$3921

$5035

Cost Share PMPM

Paid Amount PMPM

Plan Spend PMPM

Claims Summary

Base

Current

Trend

Charges

$355733

$568492

598

Charges in Network

$192298

$302256

572

DNSP Charges

$16685

$39487

1367

Network Utilization

541

532

-09

DNSP Utilization

47

69

22

In Network Discounts

$51738

$77124

491

DNSP Discounts

$2879

$7477

1597

Total Discounts

$54617

$84601

549

Net Effective Discount

154

149

-05

Total Utilization

587

601

14

Plan Design Savings

$78079

$155066

986

Savings as of submitted

219

273

54

Utilization Management

and Utilization Review Savings

$29327

$57667

966

Savings as of submitted

82

101

19

Savings as of paid

151

213

62

Total Savings

$162023

$297333

835

Total Savings as of submitted

$29327

523

68

Employer Paid Amount

$193710

$271159

400

Paid Amount PEPM

$5728

$6343

107

Paid Amount PMPM

$2512

$2791

111

PAGE 3 OF 8

Dental - Utilization by Type of Service

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot There is an increase in cost in 6 categories and a decrease in cost in 2 categories for an overall cost trend of 111

middot There is an increase in services per thousand in 6 categories and a decrease in services per thousand in 2 categories for an overall utilization trend of 97

middot High utilization for DiagnosticPreventive services can lead to lower usage of other service categories

Employer Paid by Service Type - PMPM

Base

Current

Trend

DiagnosticPreventive

$1402

$1475

52

Basic Restorative

$316

$432

367

Major Restorative

$262

$387

474

Endodontics

$156

$097

-377

Periodontics

$127

$137

80

Oral Surgery

$105

$085

-192

Orthodontics

$114

$117

19

Other Services

$030

$062

1046

Total

$2512

$2791

111

Services per 1000 Members by Type

Base

Current

Trend

DiagnosticPreventive

32934

33710

24

Basic Restorative

4078

5474

342

Major Restorative

872

1693

942

Endodontics

389

259

-333

Periodontics

1401

1446

32

Oral Surgery

918

1001

90

Orthodontics

1385

1223

-117

Other Services

1230

2570

1090

Total

43206

47376

97

PAGE 4 OF 8

Glossary

Additional Plan Design Savings
Savings generated from contractual limitations and benefits exclusions
Adjunctive General Services
Palliative treatments consultations emergency care second opinions and anesthesia
Age Maximum
Savings due to age limits on fluoride treatments sealants orthodontic services and other services
Alternate Benefit Provision
This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards
Annual Maximum
Savings due to a patient reaching the maximum payment under the plan often per calendar year
Average Area Charge
Average charge based on the number of dentist in the geographical area pertaining to your membership
Basic Restorative
Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment)
Benefit Option
This code is used to identify different Cigna product lines purchased by a customer

Charges
The amount charged by a dentist for dental services rendered
Children
Children are defined as child step-child handicapped child eligible students and adult dependent
Claim Branch
This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure
Coinsurance
The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member
Coordination of Benefits (COB)
The amount saved when Cigna is the secondary insurer It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary
Covered Employees
The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had atone day of coverage
Deductible
An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits
DiagnosticPreventive
Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments

Glossary

Endodontics
The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth
Frequency Maximum
Savings due to frequency limits on examinations cleanings radiographs crowns and other services
Ineligible Charges
Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services
In-Network
Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship
Major Restorative
Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures)
Member
An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents
Missing Tooth Limitation
A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage

Norm
Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated
Oral Surgery
Non-surgical and surgical extractions and other surgical procedures
Orthodontics
Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers
Other Savings
Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons
Out-of-Network
Services rendered by providers who are not part of the Cigna network based on your benefit plan design
Paid Claims
That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan
Patient
A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network
Periodontics
Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment

Glossary

Pre-Determination of Benefits (PDB)
A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended
Provider Discounts
The difference between the contracted payment amount and the average area charge for a procedure
Scheduled Plan Savings
Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan
Services
The number of individual dental procedures rendered by dental care providers
Utlization Management
The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures



Report Parameters

Global Parameters

Overall Dates

Current

Base

Incurred

012013 to 102013

012012 to 102012

Incurred Runout

012013 to 122013

012012 to 122012

Catastrophic Threshold

$25000

Exclude Pharmacy

No

Package 406029

Package Name

Package 1

Structure

Status = Division = Products = DPPONAOAP

Package Parameters

PMPMBCOverrideNo

Normative Values

201212

ENVESTNET ASSET MANAGEMENT3330120

PAGE 8 OF 8

CP_900

CP_902

CP_905

Report Parameters

Report Parameters
Accounts 600100
Structure ID 999999
Global Parameters
Current Base
Incurred 012013 to 102013 012012 to 102012
Incurred Runout 012013 to 122013 012012 to 122012
Catastrophic Threshold $25000
Package 406029
Package Name Package 1
Structure Status = Division = Products = DPPOOAP
Package Parameters PMPMBCOverrideNo
Healthcare Spend and Trend -- Facilities
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Top Facilities
Facility Information Base
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
DUKE UNIVERSITY HOSPITAL NC 27710 3 11 2 25 $134313 $4460 $138773 $137257 $1516
UNIVERSITY HOSPITAL CO 80246 5 36 2 8 $110611 $5501 $116112 $114751 $1360
SWEDISH MEDICAL CENTER WA 98107 5 11 3 11 $24478 $13353 $37831 $34842 $2989
WHITE PLAINS HOSPITAL CENTER NY 10601 1 16 1 8 $28253 $8419 $36672 $35586 $1086
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 11 7 14 $22887 $9040 $31927 $24023 $7904
EL CAMINO HOSPITAL CA 94040 8 9 2 4 $3710 $16913 $20623 $16575 $4048
GULF COAST MEDICAL CENTER FL 33912 1 2 1 2 $17808 $1730 $19538 $17966 $1572
LITTLETON HOSPITAL CO 80210 4 5 1 2 $5746 $10595 $16341 $15496 $845
SOUTH SHORE HOSPITAL MA 02190 5 4 2 5 $9669 $5297 $14965 $10971 $3994
ROSE MEDICAL CENTER CO 80220 6 10 2 5 $10532 $4250 $14781 $12245 $2536
SWEDISH COVENANT HOSPITAL IL 60625 2 3 2 8 $13540 $471 $14011 $13243 $768
CHRIST HOSPITAL AND MEDICAL CENTER-ADVOCATE IL 60453 2 2 1 1 $11300 $953 $12253 $10638 $1615
MEDICAL CENTER OF AURORA CO 80011 6 12 1 1 $2069 $10065 $12134 $9456 $2678
ALEXIAN BROTHERS MEDICAL CENTER IL 60007 2 3 2 8 $8579 $2451 $11030 $9110 $1920
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 3 $8806 $1631 $10437 $8652 $1785
PORTER HOSPITAL CO 80210 1 3 1 1 $3862 $6083 $9945 $8111 $1834
EXEMPLA LUTHERAN MEDICAL CENTER CO 80263 3 5 2 3 $7145 $2590 $9735 $7895 $1840
LENOX HILL HOSPITAL NY 10075 3 1 2 5 $8925 $80 $9005 $8346 $659
NEW YORK METHODIST HOSPITAL NY 11215 2 4 2 4 $8946 $0 $8946 $7455 $1490
SKY RIDGE MEDICAL CENTER CO 80124 3 2 1 2 $6200 $933 $7133 $5865 $1268
SWEDISH MEDICAL CENTER CO 80113 5 3 2 2 $3950 $2606 $6556 $5474 $1082
Facility Information Current
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
ST JOSEPHS HOSPITAL NORTH FL 33558 2 3 2 8 $63838 $3381 $67219 $65145 $2074
MASSACHUSETTS GENERAL HOSPITAL MA 02114 9 28 1 3 $39143 $21507 $60650 $53367 $7283
BRIGHAM AND WOMENS HOSPITAL MA 02115 4 32 2 5 $31487 $26410 $57897 $52707 $5189
ST VINCENTS MEDICAL CENTER CT 06606 2 4 1 5 $45104 $3715 $48819 $46857 $1963
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 29 4 10 $13841 $33404 $47245 $37697 $9548
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 5 $34945 $1863 $36808 $35089 $1719
NORTHSHORE UNIVERSITY HEALTH SYSTEM IL 60026 14 29 1 1 $4079 $23880 $27959 $23229 $4730
CHILDRENS HOSPITAL COLORADO CO 80218 11 26 1 2 $7529 $18234 $25763 $19504 $6259
SWEDISH MEDICAL CENTER WA 98107 6 15 2 4 $10995 $13964 $24959 $20207 $4752
AVISTA HOSPITAL CO 80027 6 10 2 4 $7544 $11586 $19130 $16109 $3022
PLAINVIEW HOSPITAL NY 11803 1 2 1 1 $17127 $625 $17752 $16723 $1028
EL CAMINO HOSPITAL CA 94040 5 3 2 4 $16800 $867 $17667 $15934 $1733
SKY RIDGE MEDICAL CENTER CO 80124 3 1 2 6 $15345 $1523 $16868 $14054 $2814
MEDICAL CITY DALLAS HOSPITAL TX 75230 1 1 1 10 $15847 $291 $16137 $15184 $953
COMMUNITY HOSPITAL IN 46321 2 5 1 2 $6538 $6614 $13151 $13151 $0
CMC NORTHEAST NC 28025 6 9 1 1 $2497 $7022 $9519 $7913 $1607
PORTER REGIONAL HOSPITAL IN 46383 4 9 2 2 $4189 $5103 $9291 $6584 $2707
LAS COLINAS MEDICAL CENTER TX 75039 1 1 1 3 $7631 $1170 $8801 $6728 $2073
HIGHLINE MEDICAL CENTER WA 98168 3 7 2 2 $7079 $850 $7929 $5587 $2342
PSL MEDICAL CTR CO 80218 4 4 0 0 $1780 $1000 $2780 $1482 $1298
MAYO CLINIC ARIZONA AZ 85038 1 8 1 5 $1184 $870 $2054 $2054 $0
Healthcare Spend and Trend -- Pharmacy - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Pharmacy
Key Indicators Base Current Change Norm
Average Number of Employees 330 419 268
Average Number of Members 763 949 244
Ingredient Cost PMPM $6697 $7405 106 $000
Plan Cost PMPM $6838 $7528 101
Employer Paid PMPM $5854 $6596 127 $000
Cost Share PMPM $984 $932 -53 $000
Cost Share as percent of Ingredient Cost 147 126 -21 00
Scripts PMPY 68 69 14 00
Retail Adjusted Scripts PMPY 75 76 16 00
Average Ingredient Cost per script $11750 $12812 90 $000
Generic Rx Utilization Rate 766 798 32 00
Mail Order Fill Rate - Percent of total 46 46 -00 00
Mail Order Fill Rate - Retail adjusted 118 119 01 00
Formulary Brand Compliance Rate 766 747 -19 00
$000 $000 00 $000
Average Cost generic script $1077 $997 -75 $000
Average Cost Preferred script $3273 $3019 -78 $000
Average Cost Non-Preferred Script $4581 $5936 296 $000
Specialty Ingredient Cost PMPM 238 295 237 00
Specialty Scripts PMPY 13 09 -319 00
Specialty as Percent of Total Employer Paid 0 0 40 0
Analysis of Charges and Payments - Pharmacy
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL Base Current Change Base Current Base Current
Dispensing Fee $6793 $7771 144 $6793 $7771 $0 $0
Gross Cost $511008 $702852 375 $511008 $702807 $0 $45
Member Cost Share $75101 $88480 178 $75101 $88462 $0 $18
Sales Tax $1645 $1657 08 $1645 $1657 $0 $0
Submitted Charges $757561 $1045329 380 $757561 $1041219 $0 $4110
Discounts $246554 $342477 389 $246554 $338412 $0 $4065
Eligible $511008 $702852 375 $511008 $702807 $0 $45
Medical amp Pharmacy Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 184 $0
lt=$100 $1485 $2425 009 48 $51
gt$100lt=$500 $50742 $68754 260 241 $285
gt$500lt=$1000 $57754 $84220 319 116 $726
gt$1000lt=$2500 $184197 $262536 994 164 $1601
gt$2500lt=$5000 $220642 $289440 1096 81 $3573
gt$5000lt=$10000 $307808 $387323 1466 53 $7308
gt$10000lt=$25000 $433251 $533558 2020 36 $14821
gt$25000lt=$50000 $272862 $303656 1149 9 $33740
gt$50000lt=$75000 $168221 $175543 665 3 $58514
gt$75000lt=$100000 $0 $0 000 0 $0
gt$100000 $522732 $534222 2022 4 $133555
Total $2219696 $2641676 10000 939 $2813
CURRENT NORMS
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments per Unique Claimant of Total Payments Payments per Unique Claimants
lt$0 $0 $0 00 0 $0 00 $0
$0 $0 $0 00 261 $0 00 $0
lt=$100 $2194 $3556 01 70 $51 00 $0
gt$100lt=$500 $58043 $77943 25 289 $270 00 $0
gt$500lt=$1000 $77542 $105134 34 147 $715 00 $0
gt$1000lt=$2500 $206436 $309046 100 193 $1601 00 $0
gt$2500lt=$5000 $241777 $328091 106 92 $3566 00 $0
gt$5000lt=$10000 $373446 $489962 159 70 $6999 00 $0
gt$10000lt=$25000 $503832 $601048 194 40 $15026 00 $0
gt$25000lt=$50000 $443308 $476307 154 14 $34022 00 $0
gt$50000lt=$75000 $341800 $362988 117 6 $60498 00 $0
gt$75000lt=$100000 $325086 $336391 109 4 $84098 00 $0
gt$100000 $0 $0 00 0 $0 00 $0
Total $2573464 $3090466 1000 1186 $2606
Minor Therapeutic Classes
Rank by Current period plan spend
BASE CURRENT CHANGE NORM
Top 15 Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM
MultipleLateral Sclerosis $757 8 2 $981 11 2 296 375 00 $000
Antineoplastics $787 68 8 $721 51 8 -84 -250 00 $000
Asthma Related $741 246 88 $661 338 125 -108 374 420 $000
Stimulants $443 177 31 $514 229 38 159 294 226 $000
Antidepressants $485 464 69 $374 530 98 -228 142 420 $000
Anti-Inflam Disease Modifiers $114 3 2 $349 8 3 2072 1667 500 $000
Cystic Fibrosis $000 0 0 $318 2 1 00 00 00 $000
Contraceptives $329 389 70 $314 528 87 -46 357 243 $000
Acne Agents $174 56 24 $195 58 30 119 36 250 $000
Insulins $133 51 8 $170 74 9 273 451 125 $000
Antivirals $112 70 26 $150 79 31 344 129 192 $000
Tetracyclines $163 62 20 $150 91 34 -82 468 700 $000
Lipid Lowering $144 128 26 $141 209 37 -20 633 423 $000
Antiulcer $129 181 46 $140 170 42 84 -61 -87 $000
Hypoglycemics $122 104 11 $139 135 17 135 298 545 $000
Other $2206 2342 1044 $2212 2973 1316 03 269 261 $000
Top Drugs By Total Plan Spend
Current Rank Top 20 Drug Name Indication Tier of Scripts Plan Spend Employer Paid Cost Share Base Rank
1 GILENYA Multiple Sclerosis Non-Preferred Brand 11 $93117 $92282 $835 2
2 GLEEVEC Cancer Preferred Brand 10 $66518 $66518 $0 1
3 PULMOZYME Cystic Fibrosis Preferred Brand 2 $30214 $30074 $140 NA
4 XOLAIR Asthma Preferred Brand 3 $28214 $27996 $217 3
5 METHYLPHENIDATE ER ADHDNarcolepsy Generic 79 $19345 $18053 $1292 5
6 CYMBALTA Depression Preferred Brand 53 $17555 $15865 $1690 4
7 HUMIRA Arthritis Preferred Brand 2 $14926 $14926 $0 NA
8 ENBREL Arthritis Preferred Brand 5 $11505 $11380 $125 45
9 ATRIPLA HIV Non-Preferred Brand 5 $9500 $9275 $225 6
10 CREON Cystic Fibrosis Preferred Brand 2 $8332 $8192 $140 NA
11 LIALDA Crohns Disease Preferred Brand 10 $7975 $7725 $250 9
12 ONE TOUCH ULTRA TEST STRIPS Diabetes SuppliesOther 24 $7823 $7183 $640 11
13 ADDERALL XR ADHD Preferred Brand 25 $7512 $6887 $625 43
14 LEVALBUTEROL HCL Asthma Generic 12 $7099 $6959 $140 NA
15 AMPHETAMINE SALT COMBO ADHD Generic 64 $6821 $5811 $1010 25
16 LOVENOX Blood thinner Non-Preferred Brand 3 $6782 $6617 $165 NA
17 CIMZIA Crohns Disease Non-Preferred Brand 1 $6708 $3821 $2887 14
18 LUNESTA Sedative Non-Preferred Brand 25 $6050 $5159 $891 13
19 ORACEA Infection Preferred Brand 14 $6016 $5666 $350 20
20 NUVIGIL Narcolepsy Non-Preferred Brand 13 $5904 $4896 $1008 30
Top 25 specific drug therapeutic classes ranked by of scripts
Current Rank Drug Name Tier Indication Scripts Ingredient Cost per Script
1 SERTRALINE HCL Generic Depression 118 $1976
2 LISINOPRIL Generic Hypertension 117 $1097
3 AMOXICILLIN Generic Infection 110 $1023
4 HYDROCODONE-ACETAMINOPHEN Generic Pain 105 $2137
5 FLUTICASONE PROPIONATE Generic Nasal Congestion 94 $3130
6 SYNTHROID Preferred Brand Thyroid 93 $2689
7 AZITHROMYCIN Generic Infection 90 $2286
8 LEVOTHYROXINE SODIUM Generic Thyroid 87 $1067
9 METHYLPHENIDATE ER Generic ADHDNarcolepsy 79 $24337
10 AMPHETAMINE SALT COMBO Generic ADHD 64 $10471
11 SIMVASTATIN Generic Cholesterol 64 $1644
12 METFORMIN HCL ER Generic Diabetes 63 $7571
13 CITALOPRAM HBR Generic Depression 63 $1045
14 MONTELUKAST SODIUM Generic Asthma 62 $5695
15 ATORVASTATIN CALCIUM Generic Cholesterol 61 $3772
16 FLUOXETINE HCL Generic Depression 56 $1345
17 OMEPRAZOLE Generic Ulcer Heartburn 55 $3224
18 CYMBALTA Preferred Brand Depression 53 $32709
19 LOSARTAN POTASSIUM Generic Hypertension 50 $2410
20 ZOLPIDEM TARTRATE Generic Sedative 50 $1799
21 BUPROPION XL Generic Depression 49 $5055
22 MICROGESTIN FE Generic Contraception 48 $2641
23 AMLODIPINE BESYLATE Generic Hypertension 48 $1508
24 ALPRAZOLAM Generic Anxiety 48 $595
25 VALACYCLOVIR Generic Antivirals 46 $7037
Top 25 specific drug therapeutic classes ranked cost per scripts
Current Rank Drug Name Unique Individuals Bio-Pharmaceutical Indication Ingredient Cost per Script Ingredient Cost Scripts
1 PULMOZYME 1 Y Cystic Fibrosis $15107 $30214 2
2 XOLAIR 1 Y Asthma $9405 $28214 3
3 GILENYA 2 N Multiple Sclerosis $8465 $93117 11
4 HUMIRA 1 Y Arthritis $7463 $14926 2
5 CIMZIA 1 Y Crohns Disease $6708 $6708 1
6 GLEEVEC 1 N Cancer $6652 $66518 10
7 CAYSTON 1 N Infection $5758 $5758 1
8 VANCOMYCIN HCL 1 N Infection $4246 $4246 1
9 CREON 2 N Cystic Fibrosis $4164 $8328 2
10 VALCYTE 1 N Antivirals $2720 $5440 2
11 ENBREL 1 Y Arthritis $2301 $11505 5
12 LOVENOX 1 N Blood thinner $2261 $6782 3
13 ATRIPLA 1 N HIV $1900 $9500 5
14 ABSORICA 1 N Acne $1817 $3634 2
15 MEPRON 1 N Infection $1702 $3405 2
16 ZYVOX 1 N Infection $1602 $1602 1
17 HUMATROPE 1 Y Growth Hormone $1559 $1559 1
18 SIMCOR 1 N Cholesterol $1154 $3463 3
19 VANOS 1 N Itching Inflammation $1141 $1141 1
20 ANDROGEL 2 N Hormone Replacement $1092 $2183 2
21 SOLODYN 1 N Infection $891 $1782 2
22 PENTASA 2 N Crohns Disease $874 $3497 4
23 ENOXAPARIN SODIUM 1 N Blood thinner $800 $800 1
24 LIALDA 2 N Crohns Disease $779 $7786 10
25 ASACOL HD 1 N Crohns Disease $777 $777 1
Pharmacy Scripts and Cost by Age Category
Average Number of Prescriptions by Age Category Base Current Change Average Pharmacy Payments by Age Category Base Current Change
lt1 01 00 -598 lt1 $135 $45 -665
1-17 09 08 -83 1-17 $259 $454 756
18-29 10 13 308 18-29 $902 $723 -198
30-39 21 17 -166 30-39 $670 $1015 515
40-49 15 15 20 40-49 $608 $514 -155
50-59 12 13 102 50-59 $1959 $1699 -133
60-64 01 02 1123 60-64 $1790 $913 -490
AVERAGE 68 69 15 AVERAGE $759 $819 79
of Prescriptions by Age Category Base Current Change of Payments by Age Category Base Current Change
lt1 14 06 -09 lt1 04 01 -03
1-17 132 120 -13 1-17 80 126 46
18-29 144 186 42 18-29 206 156 -50
30-39 301 248 -53 30-39 229 293 64
40-49 222 223 01 40-49 143 120 -23
50-59 175 190 15 50-59 308 290 -18
60-64 11 24 13 60-64 31 13 -18
AVERAGE 1000 1000 00
Percent of Prescriptions Base Current Change Percent of Payments Base Current Change
Female 596 575 -20 Female 547 572 25
Male 404 425 20 Male 453 428 -25
Average Prescriptions Base Current Change Average Payment per Unique Claimant Base Current Change
Female 8716 8673 -05 Female $768 $881 148
Male 5194 5462 52 Male $750 $749 -01
Top 10 Drugs for Top 5 Therapeutic Classes by Number of Prescriptions
Pharmacy Statistics by Therapeutic Class Including Brand Name
Base Current Base - Current Change
Therapeutic Class Brand Name Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount
Contraceptivesoral Microgestin Fe 30 1008 6 $1035 48 1344 7 $1347 333 -1000 1202 301
Contraceptivesoral Loestrin 24 Fe 70 2184 13 $6034 44 1344 9 $4046 -385 -428 -280 -329
Contraceptivesoral Necon 18 684 3 $666 31 791 3 $880 156 -1000 1067 322
Contraceptivesoral Apri 5 140 1 $130 27 721 3 $744 4150 -1000 8271 4714
Contraceptivesoral Gianvi 4 112 1 $248 22 672 6 $1484 5000 -1000 6125 4977
Contraceptivesoral Reclipsen 16 448 2 $423 20 560 2 $572 250 -1000 1172 351
Contraceptivesoral Sprintec 4 112 2 $83 16 448 3 $316 3000 -1000 6259 2823
Contraceptivesoral Trinessa 0 0 0 $0 15 420 3 $344 00 00 00 00
Contraceptivesoral Syeda 3 84 1 $205 15 476 3 $1143 4667 -1000 5551 4590
Contraceptivesoral Levora-28 11 308 1 $321 15 420 2 $430 364 -1000 1037 340
Contraceptivesoral All Other 205 7116 53 $13548 258 8784 67 $15902 234 -504 415 174
Contraceptivesoral Subtotal 366 12196 65 $22693 511 15980 79 $27209 310 -562 515 199
Selective Serotonin Reuptake Inhibitor (Ssris) Sertraline Hcl 81 2718 27 $1359 118 4020 38 $2518 479 504 1598 852
Selective Serotonin Reuptake Inhibitor (Ssris) Citalopram Hbr 65 1950 19 $716 63 1890 25 $757 -31 -168 867 57
Selective Serotonin Reuptake Inhibitor (Ssris) Fluoxetine Hcl 62 1840 17 $912 56 1654 20 $861 -101 95 -224 -57
Selective Serotonin Reuptake Inhibitor (Ssris) Escitalopram Oxalate 35 1170 15 $4898 38 1297 16 $1908 109 516 -705 -611
Selective Serotonin Reuptake Inhibitor (Ssris) Paroxetine Hcl 27 810 6 $1602 34 1020 6 $2077 259 -236 520 297
Selective Serotonin Reuptake Inhibitor (Ssris) Fluvoxamine Maleate 0 0 0 $0 5 150 1 $1302 00 00 00 00
Selective Serotonin Reuptake Inhibitor (Ssris) Luvox Cr 9 270 2 $2308 3 90 1 $973 -667 -667 -559 -578
Selective Serotonin Reuptake Inhibitor (Ssris) Prozac 1 30 1 $207 0 0 0 $0 -1000 00 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Lexapro 9 270 5 $1300 0 0 0 $0 -1000 -1000 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Subtotal 289 9058 51 $13304 317 10121 70 $10396 117 17 -301 -219
Analgesics Narcotics Hydrocodone-Acetaminophen 77 549 59 $1213 105 1057 68 $2502 925 246 2550 1062
Analgesics Narcotics Tramadol Hcl 45 527 6 $606 33 599 12 $469 137 -344 -28 -225
Analgesics Narcotics Oxycodone-Acetaminophen 26 78 24 $240 32 133 30 $352 705 393 837 467
Analgesics Narcotics Oxycodone Hcl 5 26 4 $86 26 392 11 $660 14077 2352 12785 6699
Analgesics Narcotics Fentanyl 0 0 0 $0 22 660 3 $2664 00 00 00 00
Analgesics Narcotics Methadone Hcl 5 150 1 $99 7 161 2 $156 73 194 664 569
Analgesics Narcotics Morphine Sulfate Er 1 5 1 $10 6 157 3 $174 30400 -1000 00 16426
Analgesics Narcotics Endocet 3 8 3 $38 3 14 3 $53 750 500 322 417
Analgesics Narcotics Tramadol Hcl Er 0 0 0 $0 2 60 1 $189 00 00 00 00
Analgesics Narcotics Oxycontin 0 0 0 $0 2 14 2 $57 00 00 00 00
Analgesics Narcotics All Other 4 74 2 $1256 4 41 4 $639 -446 00 -980 -491
Analgesics Narcotics Subtotal 166 1417 75 $3548 242 3288 89 $7916 1320 797 1535 1231
Thyroid Hormones Synthroid 52 1800 12 $1512 93 3240 24 $2715 800 773 1796 796
Thyroid Hormones Levothyroxine Sodium 65 2070 25 $614 87 3090 22 $1103 493 224 3772 795
Thyroid Hormones Armour Thyroid 10 300 1 $127 19 570 5 $234 900 846 00 846
Thyroid Hormones Liothyronine Sodium 8 225 2 $225 9 270 2 $219 200 125 -105 -23
Thyroid Hormones Levoxyl 22 780 5 $324 8 300 3 $141 -615 -620 -379 -565
Thyroid Hormones Np Thyroid 6 180 1 $60 4 120 1 $28 -333 -531 00 -531
Thyroid Hormones Tirosint 2 56 1 $90 3 84 1 $135 500 500 00 500
Thyroid Hormones Cytomel 0 0 0 $0 1 30 1 $182 00 00 00 00
Thyroid Hormones Subtotal 165 5411 24 $2952 224 7704 38 $4758 424 492 1499 612
Penicillins Amoxicillin 104 1092 94 $1372 110 1076 96 $1367 -15 157 -334 -04
Penicillins Amox Tr-Potassium Clavulanate 40 486 33 $1435 42 399 34 $1291 -179 -134 -81 -100
Penicillins Penicillin V Potassium 6 51 5 $74 12 116 12 $189 1275 1188 2874 1546
Penicillins Dicloxacillin Sodium 0 0 0 $0 2 17 2 $52 00 00 00 00
Penicillins Ampicillin Trihydrate 1 30 1 $15 1 5 1 $8 -833 -154 -1000 -437
Penicillins Subtotal 151 1659 114 $2896 167 1613 122 $2907 -28 101 -103 04
ALL Other Classes ALL Other Drugs 3212 87380 1500 $476379 4025 111548 1913 $661331 277 243 409 388
Total Total 4349 117121 523 $521772 5486 150254 640 $714517 283 178 402 369
Healthcare Spend and Trend Detail - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Financial Overview
Population Base Current Change
Avg Members 763 949 244
Avg Employees 331 419 268
Population by Tier Base Current Change
Employees 331 419 268
Spouses 151 180 192
Dependents 282 350 242
Average Contract Size 231 226
Total Plan Spend PMPM
Plan Spend Base Current Change Base Current Change
Medical Spend $2199402 $2486745 131 $288 $262 -91
Pharmacy Spend $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Total Employer Paid PMPM
Employer Paid Base Current Change Base Current Change
Medical Employer Paid $1852523 $2058222 111 $243 $217 -107
Pharmacy Employer Paid $446671 $626037 402 $59 $66 127
Total Combined Employer Paid $2299193 $2684259 167 $301 $283 -61
Cost Share Percent PMPM
Member Cost Share Base Current Base Current Change
Medical 158 172 $45 $45 -07
Pharmacy 144 124 $10 $9 -53
Total Cost Share 155 161 $55 $54 -15
Network Discounts Base Current Change
Total 563 497 -117
Total Plan Spend PMPM
Plan Spend by MSC Base Current Change Base Current Change
Inpatient $466518 $405828 -130 $61 $43 -300
Outpatient $627721 $801551 277 $82 $84 27
Professional $870027 $919727 57 $114 $97 -150
OMS $229787 $350526 525 $30 $37 227
Capitation $5349 $9112 704 $1 $1 370
Pharmacy $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Catastrophic Claims
Catastrophic Claimants Base Current Change
Claimants per 1000 189 190 06
Number of Claimants 12 15 250
Average Cost per Claim $68736 $55236 -196
of Total Spend 303 259 -146
Number of Claimants Average Cost Per Claimant
Relationship Base Current Change Base Current Change
Employee 3 6 1000 $66595 $60086 -98
Spouse 7 6 -143 $58236 $58673 08
Dependent 2 3 500 $108695 $38662 -644
Demographics
Female Male
of Members by Age Band and Gender Base Current Change Base Current Change
lt1 06 07 01 13 14 01
1-17 150 142 -08 145 143 -02
18-29 75 77 01 106 108 02
30-39 111 104 -07 133 129 -04
40-49 82 84 02 84 91 07
50-59 39 42 03 46 48 02
60-64 03 04 01 05 05 -00
65+ 00 00 00 00 01 01
TOTAL 467 460 -07 533 540 07
Female Male
Plan Spend by Age Band and Gender Base Current Change Base Current Change
lt1 20 12 -08 110 44 -65
1-17 96 74 -22 59 77 18
18-29 51 58 07 32 62 30
30-39 160 207 47 30 35 05
40-49 216 131 -84 123 71 -51
50-59 34 76 43 60 133 73
60-64 01 00 -00 09 17 08
65+ 00 00 00 00 01 01
TOTAL 577 560 -17 423 440 17
Female Male
PMPM Spend by Age Band and Gender Base Current Change Base Current Change
lt1 $941 $427 -546 $2279 $1029 -549
1-17 $177 $130 -263 $113 $165 457
18-29 $187 $190 16 $85 $183 1150
30-39 $400 $498 245 $63 $82 291
40-49 $729 $390 -465 $408 $266 -349
50-59 $237 $452 907 $363 $897 1469
60-64 $47 $30 -360 $469 $1044 1223
65+ $0 $0 $45 $884 18457
TOTAL $343 $304 -112 $221 $257 166
Plan Spend PMPM PMPM (NET OF CATS)
Relationship Base Current Change Base Current Change Base Current Change
Employee 336 417 81 $277 $319 152 $218 $235 78
Spouse 390 328 -62 $704 $584 -170 $459 $394 -141
Dependent 274 255 -19 $264 $233 -119 $185 $196 63
ICD9 Major Combined
Number of Claimants of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 181 212 171 165 164 -01 $349933 $390400 116
Pregnancy Childbirth Puerperium 30 23 -233 118 81 -37 $250764 $193128 -230
Gastrointestinal (Including Mouth) 95 100 53 46 78 31 $98420 $185077 880
Reproductive 129 171 326 57 78 20 $121576 $184213 515
InternalExternal Injury 64 72 125 21 77 55 $45406 $181843 3005
Renal And Urologic 50 53 60 94 73 -22 $200047 $172865 -136
NeurologicalCerebrovascular 49 72 469 46 70 23 $98299 $165785 687
Neoplasms 104 125 202 53 69 16 $112605 $164382 460
General Medical Diagnoses 374 433 158 63 69 06 $133488 $162817 220
HeartCirculatory 62 73 177 104 52 -52 $221435 $123821 -441
Ear Nose And Throat (Inc Upp Resp) 209 261 249 30 52 22 $63652 $122489 924
Endocrine Nutritional Metabolic 106 120 132 22 22 -01 $47539 $51434 82
Mental Disorders 68 88 294 26 22 -04 $54496 $51417 -57
Skin And Non-Malignant Breast 117 149 274 16 19 03 $34826 $45006 292
Lower Respiratory System 107 193 804 15 19 04 $31259 $44934 437
Infectious And Parasitic 128 153 195 11 19 08 $22608 $44284 959
Immune Disorders 51 63 235 14 12 -02 $29112 $28776 -12
Newborns 23 14 -391 80 12 -68 $169262 $27644 -837
Eye 68 85 250 11 07 -05 $23904 $15771 -340
Blood And Blood Forming Organs 29 25 -138 05 05 00 $9616 $10941 138
Substance Use Disorders 1 4 3000 00 02 02 $801 $4994 5238
Biliary Tract And Liver 8 7 -125 00 02 01 $857 $3928 3584
ICD9 Major Inpatient
Number of Admissions of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 2 6 2000 149 279 129 $69695 $113127 623
Pregnancy Childbirth Puerperium 18 9 -500 245 163 -83 $114379 $65992 -423
InternalExternal Injury 0 2 00 00 157 157 $0 $63851 00
HeartCirculatory 3 2 -333 195 139 -56 $90838 $56419 -379
Gastrointestinal (Including Mouth) 2 2 00 17 102 85 $7815 $41483 4308
NeurologicalCerebrovascular 0 1 00 00 39 39 $0 $15846 00
Newborns 15 8 -467 332 39 -294 $155110 $15629 -899
Neoplasms 0 1 00 00 36 36 $0 $14591 00
Ear Nose And Throat (Inc Upp Resp) 0 1 00 00 19 19 $0 $7529 00
Immune Disorders 0 1 00 00 10 10 $0 $4079 00
Infectious And Parasitic 0 1 00 00 09 09 $0 $3601 00
Blood And Blood Forming Organs 0 1 00 00 06 06 $0 $2497 00
Endocrine Nutritional Metabolic 0 1 00 00 03 03 $0 $1184 00
Mental Disorders 0 0 00 00 00 00 $0 $0 00
Reproductive 2 0 -1000 43 00 -43 $20107 $0 -1000
Renal And Urologic 0 0 00 18 00 -18 $8574 $0 -1000
Inpatient
Inpatient Spend Base Current Change
Plan Amount $466518 $405828 -130
Cost Share $26837 $28599 66
Paid Amount $439681 $377229 -142
Plan Amount PMPM $61 $43 -300
Utilization Base Current Change
Admissions 42 36 -143
Bed Days 126 109 -135
ALOS 300 303 09
Admits per K 660 455 -310
Bed Days per K 1981 1379 -304
Average Payment per Day $3703 $3723 06
Average Payment per Admission $11108 $11273 15
DRG Severity Index 088 118 340
Inpatient Maternity amp Newborns
BASE CURRENT CHANGE
Maternity Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 204 812 89 778 -567
Csection 47 188 25 222 -464
Other 00 00 00 00 00
Total 252 1000 114 1000 -547
BASE CURRENT CHANGE
Maternity Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $5769 $2586 $6435 $3753 115 451
Csection $8402 $1680 $10475 $3492 247 1078
Other $0 $0 $0 $0 00 00
Total $6262 $2277 $7332 $3666 171 610
BASE CURRENT CHANGE
Newborn Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 157 667 76 750 -517
Premature 16 67 13 125 -195
Full Term with Compl 63 267 13 125 -799
Total 236 1000 101 1000 -571
BASE CURRENT CHANGE
Newborn Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $841 $421 $1394 $643 657 529
Premature $3402 $1134 $5046 $5046 483 3449
Full Term with Compl $0 $0 $0 $0 00 00
Full Term with Compl $35824 $4777 $2220 $1110 -938 -768
Total $10341 $2927 $1954 $977 -811 -666
Outpatient
Outpatient Spend Base Current Change
Plan Amount $627721 $801551 277
Cost Share $118565 $151672 279
Paid Amount $509156 $649879 276
Plan Amount PMPM $82 $84 27
Utilization Base Current Change
Surgery per k 708 835 180
Diagnostic per k 13160 11764 -106
ER per k 1525 1455 -46
UC per k 645 557 -137
Other per k 9135 9234 11
Surgery CostService $1646 $2547 547
Diagnostic CostService $303 $274 -96
ER CostVisit $1223 $1391 137
UC CostVisit $165 $157 -52
Other CostService $301 $290 -35
Network Base Current Change
Office Visit 984 960 -25
Spend 992 954 -39
Professional
Professional Spend -- Inpatient Base Current Change
Plan Amount $202531 $82905 -591
Cost Share $25552 $12402 -515
Employer Paid $176979 $70504 -602
Plan Amount PMPM $27 $9 -671
Utilization per K Spend Per Service
Professional Inpatient Base Current Change Base Current Change
Anesthesia 377 253 -330 $1719 $987 -426
Obstetrics 425 126 -702 $1789 $1892 58
IP Visit 1305 1088 -166 $142 $128 -96
Surgery 660 202 -694 $1589 $664 -582
Newborn Care 550 177 -678 $385 $374 -31
Consult 126 177 408 $245 $248 14
Lab 5692 2834 -502 $8 $14 748
ER 110 63 -425 $241 $547 1270
Pathology 157 202 287 $133 $119 -102
Radiology 1053 405 -616 $51 $43 -147
Other 1116 417 -626 $137 $142 42
Professional Spend -- Outpatient Base Current Change
Plan Amount $667496 $836822 254
Cost Share $159281 $207263 301
Employer Paid $508215 $629558 239
Plan Amount PMPM $87 $88 08
Utilization per K Spend Per Service
Professional Outpatient Base Current Change Base Current Change
Anesthesia 535 721 349 $762 $865 135
Surgery 4167 4465 72 $277 $349 260
Consult 1635 1341 -180 $276 $257 -70
Prev Med 6682 6945 39 $134 $138 28
Diagnostic 2170 2555 178 $141 $130 -76
EampM 25535 25490 -02 $105 $106 09
Radiology 7704 7147 -72 $108 $97 -106
MHSA 5063 4579 -96 $105 $96 -94
RehabTherapy 28270 26299 -70 $43 $37 -152
Lab 24371 19645 -194 $23 $23 -08
Other 26006 24908 -42 $56 $61 101
Professional Office Visits Base Current Change
Plan Amount $312114 $420000 346
Cost Share $49291 $73375 489
Employer Paid $262823 $346625 319
Plan Amount PMPM $41 $44 82
Plan Cost per Office Visit $160 $171 70
Plan Cost per PCP Visit $156 $163 46
Plan Cost per Specialist Visit $167 $184 97
Utilization per K Spend Per Visit
Professional Office Visits Base Current Change Base Current Change
EampM 24733 24908 07 $105 $106 13
Prev Med 6525 6856 51 $135 $137 16
OMS Drugs 6352 6439 14 $55 $76 372
ImmunInject 9780 9538 -25 $26 $27 35
Surgery 1352 1670 235 $143 $146 25
Lab 8286 9690 169 $16 $17 57
Radiology 1572 1429 -91 $73 $95 300
Diagnostic 959 1379 438 $82 $89 82
RehabTherapy 1038 2049 975 $31 $32 40
Allergy 2626 1796 -316 $26 $27 34
Other 4072 5591 373 $50 $35 -297
Analysis of Charges and Payments - Medical
TOTAL IN NETWORK OUT OF NETWORK
Base Current Change Base Current Base Current
Average Number of Members 763 949 244
Total Unique Claimants 717 873 218 714 864 93 162
Plan Utilization 9395 9198 -21 9355 9103 1219 1707
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL (FFS Only) Base Current Change Base Current Base Current
Submitted Charges $5081452 $5142016 12 $4753676 $4933220 $327776 $208796
Charges Denied Due to Lack of Information $54591 $9499 -826 $52656 $4138 $1934 $5361
Net Charges $5026861 $5132517 21 $4701019 $4929082 $325842 $203435
Discounts $2299447 $2154569 -63 $2299447 $2154569 $0 $0
Plan Exclusions $94046 $59724 -365 $54003 $41057 $40044 $18667
Amounts above MRC $0 $0 00 $0 $0 $0 $0
Pre-Existing Conditions $1712 $2356 376 $1712 $2061 $0 $295
Ineligible Claimants $1529 $290 -810 $529 $290 $1000 $0
Plan Max Exceeded $13090 $124 -991 $13090 $124 $0 $0
Covered by Medicare $291 $319573 1098965 $291 $316871 $0 $2702
Other Reasons Not Covered $496280 $139762 -718 $285960 $66769 $210319 $72993
Total Amounts Not Covered $2906394 $2676398 -79 $2655031 $2581741 $251363 $94656
Covered Charges $2120467 $2456119 158 $2045988 $2347341 $74478 $108778
DeductibileCopay $224231 $294702 314 $192805 $228848 $31426 $65853
Coinsurance $122649 $133821 91 $111588 $118704 $11061 $15117
Member Cost Sharing $346880 $428522 235 $304393 $347552 $42487 $80970
COB $274 $82814 301706 $274 $81824 $0 $990
Payments $1773025 $1947427 98 $1741197 $1919525 $31828 $27902
Total Medical $2119905 $2375950 121 $2045590 $2267077 $74315 $108873
INCLUDES ALL CLAIMS PAID IN NETWORK INCLUDING CLAIMS NOT SUBJECT TO STANDARD DISCOUNT RATE GUARANTEE CALCULATIONS
Choice Fund Summary
Measures Current
EMPLOYER FUNDED
Medical $0
Pharmacy $0
Network Penetration amp Discounts
Base Current
MSC Plan Amount In Network Discounts Plan Amount In Network Discounts
Inpatient Facility $466518 1000 613 $405828 1000 486
Outpatient Facility $627721 953 646 $801551 991 567
Professional $870027 954 451 $919727 915 445
All Other $155639 978 399 $248844 948 337
Total $2119905 966 563 $2375950 964 497
Base
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 41 $869533 $336113 1 $305936 $130405
Outpatient Facility 404 $1675141 $592884 12 $96719 $34838
Professional 703 $1344808 $738017 82 $196313 $132010
All Other 336 $193049 $116044 15 $40595 $39594
Total 714 $4082530 $1783058 93 $639563 $336847
Current
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 34 $873336 $448909 0 $29442 -$43082
Outpatient Facility 493 $1807881 $783462 33 $35317 $18089
Professional 857 $1388625 $771637 136 $223204 $148091
All Other 423 $262408 $173883 31 $79249 $74961
Total 864 $4332250 $2177891 162 $367212 $198059
Network Base Current Change Norm
Admissions In Network 10000 10000 00
of Office Visits In Network 9842 9598 -24
Medical Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 228 $0
lt=$100 $1506 $2269 008 38 $60
gt$100lt=$500 $56758 $74636 320 273 $273
gt$500lt=$1000 $59097 $84572 333 120 $705
gt$1000lt=$2500 $148905 $217579 840 141 $1543
gt$2500lt=$5000 $129788 $175149 732 51 $3434
gt$5000lt=$10000 $247890 $313290 1398 45 $6962
gt$10000lt=$25000 $339092 $423594 1913 31 $13664
gt$25000lt=$50000 $226934 $252007 1280 8 $31501
gt$50000lt=$75000 $47218 $50384 266 1 $50384
gt$75000lt=$100000 $95355 $98256 538 1 $98256
gt$100000 $420481 $428171 2372 3 $142724
Total $1773025 $2119905 10000 940 $2255
CURRENT
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 321 $0
lt=$100 $2285 $3636 012 60 $61
gt$100lt=$500 $65549 $88392 337 334 $265
gt$500lt=$1000 $66893 $95414 343 134 $712
gt$1000lt=$2500 $170051 $263612 873 165 $1598
gt$2500lt=$5000 $199769 $272522 1026 74 $3683
gt$5000lt=$10000 $270211 $358285 1388 51 $7025
gt$10000lt=$25000 $394936 $466607 2028 31 $15052
gt$25000lt=$50000 $262394 $283616 1347 8 $35452
gt$50000lt=$75000 $276850 $295828 1422 5 $59166
gt$75000lt=$100000 $238490 $248037 1225 3 $82679
gt$100000 $0 $0 000 0 $0
Total $1947427 $2375950 10000 1186 $2003
Page 3: Consultative Analytics Reporting

2

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Table of Contents

10 CAP Quick Start Guide 4

11 Objectives 5

12 Consultative Analytics Reports Overview 5

13 Getting Started 6

20 Welcome to Client Resources Portal Home Screen 7

21 Consultative Analytics Overview Window 8

22 Creating a CAP Request 9

23 Naming your Request 10

24 Product Structure Selection 10

25 Report Selection 11

26 Parameters Incurred Current and Base Period Dates 11

27 Submitting your Request 12

28 Alert Notification Message Product and Report Selections Do Not Correspond 13

29 Alert Notification Message Guaranteed Cost 14

210 Alert Notification Message Minimum Subscriber Threshold 15

211 Alert Notification Message Overlapping Dates 16

30 My Request Queue Report Pickup 17

31 My Request Queue Report Status Error 18

32 My Request Queue Report Status Not Available 19

33 My Request Queue Viewing Parameters 20

40 Posted Reports Queue 21

Appendix A ndash Sample Reports 22

Appendix BmdashGlossary Medical and Dental Terms 23 24 25 26 27 28 29 30

Cigna Disclaimer Notice 24

3

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Figures List

Figure 1 Client Resources Portal Employer Log-in 6

Figure 2 Client Resources Portal Welcome Screen 7

Figure 3 Consultative Analytics reports Overview Window 8

Figure 4 Alert Notification Message Product and Report Selection does not Correspond 13

Figure 5 Alert Notification Message Guaranteed Cost 14

Figure 6 Alert Notification Message Reports do not Pass Minimum Subscriber Threshold for

Accounts when PHI is NO 15

Figure 7 Alert Notification Message Overlapping Parameters (Dates) 16

Figure 8 My Request Queue Statuses Error 18

Figure 9 My Request Queue statuses Not Available 19

Figure 10 My Request Queue Parameters 20

Figure 11 Posted Reports Queue 21

4

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

10 Consultative Analytics Reports - Quick Start Guide

A Quick Start Guide to requesting reports for users that prefer to jump right in and read the details

later

Create CAP Report Request

1 Log-in to the CRP

2 Group - Options Defaults to group number Enter group or Select from dropdown box

and click the Go command button

3 Click the Reports link on the Main Welcome Page

4 Click the Consultative Analytical Reports Link to open and view Consultative Analytics Reports

Overview Options

5 Click the ldquoCreate a New CAP Requestrdquo Link

6 Provide a name for your report or leave the screen generated default name

7 Select the desired product structure (s)

8 Select the reports for your package

9 Select the parameters desired ( incurred dates-current and base)

10 Submit your request (allow 24 to 48 hours to process)

My Request Queue - Pick up Report

1 Repeat steps 1 through 3 from section 20

2 Click the ldquoMy Request Queuerdquo

3 If the status is completed click on the Pickup Icon

4 Click the download command buttonicon

Posted Reports Queue

1 Repeat steps 1 through 3 from section 20

2 Click the ldquoPosted Request Queuerdquo

3 If the status is completed click the Pickup Icon

4 Click the download command buttonicon

5

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

11 Objectives

Informational guidance on how to use the Consultative Analytics Reports functions to generate and achieve the desired output

shy Illustrate the steps to create a new report request through the Consultative Analytics Report functionality via the Client Resources Portal website

shy Select product structure that can be utilized in performing client analytics shy Complete the steps to pickup completed reports from the Request Queues

12 Consultative Analytics Reports (CAP) Overview

shy Consultative Analytical Reports are Cignas self-service client reporting tool for health plan utilization

shy Utilization reporting that is currently available in the Client Resources Portal platform

CP 265 Dental Summary CP 266 Dental Utilization by Type of Service CP 900 HCST Healthcare Spend amp Trend-Incurred CP 902 HCST Pharmacy-Incurred CP 905 HCST Facilities

HCST is defined as Healthcare Spend amp Trend

shy CAP includes data across all lines of business including Medical Pharmacy and Dental for

an integrated viewpoint CAP Report Links -Users with permission will see CAP reports link

shy Main page- Consultative Analytical Platform

Create a new CAP Request

My Request Queue

Posted Report Queue

6

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

13 Getting Started

Access

shy If you currently have access to the Client Resources Portal your existing user

credentials automatically grant permission to enter the Constultative Analyical Reports area

shy If you do not currently have access to the Client Reources Portal you will receive

a new user ID and temporary password via secure email

Logging In

shy Copy the link into your browser to access the Client Resources Portal wwwcignaclientresourcescom

shy Enter your username and password and click the submit command button to

navigate to the Portalrsquos Welcome screen where you will be able to access the Consultative Analytical Reports area

Figure 1

Client Resources Portal ndash Plan Administration Welcome Page

7

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

20 Welcome to Client Resources Portal Home Screen Return to Table of Contents

If you have access to only one group number the group number field box will automatically default to that account number upon login If you have access to multiple group account numbers you can select the desired account from a dropdown menu Note All accounts used in the following examples are fictitious

From the Main Client Resources Welcome Screen

1 If your group account number did not automatically default in the field box enter it If you have multiple accounts select desired account from dropdown box Click the GO command button

Figure 2 CRP Welcome Screen

8

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

21 Consultative Analytics Reports (CAP) Overview Window

The Consultative Analytics Reports link located under the ldquoReportsrdquo heading is only visible to those who have permission

On the Main Client Resources Welcome Screen 2 Click the ldquo Reports ldquo heading 3 Click the Consultative Analytics Reports link to launch the reports overview window

(figure 3)

Figure 3 Consultative Analytics Reports Overview Window

9

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

22 Creating a CAP Request

CAP Report Links are positioned on the main client resources menu page and on the left side navigation menu ( shown in Figure 3) Options are as follows

Consultative Analytical Platform (main CAP link)

Create a new CAP Request Create and submit new report request

My Request Queue View your submitted report requests check submission status pickup completed reports

Posted Report Queue View CAP reports that have been posted by the Internal Cigna team for this account

From the Consultative Analytics Reports Overview Screen

4 Click the Create a new CAP Request link to navigate to the Create a New CAP

Utilization Request screen

10

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

23 Naming your Request

New CAP Utilization Screen - This is where you will begin to build your report package There are five action steps on the New CAP Utilization screen that will need to be completed to submit your report request The steps are as follows

Name your request Select product structure (s) Select reports Select parameters (dates) Submit your request

5 The screen default will automatically generate a report name date and time stamp

To change the name click in the field box and enter the desired name for your report

24 Product Selection

6 Select the product structure (s) you want to include in your report The default selects all available products to include in your report To deselect all click in the ldquoSelect Allrdquo checkbox and select the product structure desired At a high level the first character represents if the product is for Dental (D) Medical (M) or Pharmacy (R) and the next three characters represent the type such as Open Access Plus (OAP) or Performance (PER) The remaining four numbers are planbenefit specific please contact your client manageraccount manager for additional details

11

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

25 Report Selection

7 Select the desired reports (refer to appendix A to view sample report slides)

26 Parameters

Incurred Reporting

bull CAP reports are on an incurred basis for all funding types bull Incurred provides a better method for assessing the impact of plan design changes as

it allows time periods to be a 11 match bull Incurred basis increases accuracy by measuring utilization when it happens rather

than when the claim is paid bull Incurred ndash Allows user to specify the incurred dates of service The dates entered here

should be the dates you wish to analyze Selecting Dates

bull Incurred Current and Base ndash Select date range for current and base period analysis bull Current start and end dates represent the most recent time period bull Base start and end dates represent the prior time period

8 Click the Current period dropdown box to select your start and end date 9 Click the Base period dropdown box to select your start and end date

12

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

27 Submitting your Request

10 Review the information selected for your report package 11 If you want to start over click the Reset command button This action will clear the

form An alert message will verify that you want to continue to reset Cancel or click okay

12 If you want to proceed and submit your request click the submit command button to launch the request confimation window

13 In the confirmation request window Click the OK command button to navigate to

your Request Queue where you can view the request status as Submitted

If your report request does not successfully submit and you receive an alert notification message review the message for additional details and instructions (alert notifications will be visible along the top of the page)

13

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

28 Alert Notifications Message ndash Product and Report Selection does not

Correspond

If your report request did not submit due to product structure selections vs report content selections and you received an alert notification message review the message and adjust your report parameters as necessary

Figure 4

Alert Notification Message-Product and Report Selection does not

Correspond

14

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

29 Alert Notifications Messages ndash Guaranteed Cost

Guaranteed cost Fully Insured Accounts-If an account is identified as guaranteed cost

Fully Insured and the subscriber count is less than 100 for medicalpharmacy or less than 200 for dental for the account as a whole then the user will be displayed with a message upon first entering the page The account is ineligible for CAP reporting and the request cannot be submitted

If this message is displayed for an account that has more than 100 subscribers be sure that

you have selected all product structure to ensure all subscribers are captured in the request

Figure 5

Alert Notification Message ndash Guaranteed Cost

15

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

210 Alert Notifications Messages ndash Minimum Subscriber Threshold

Figure 6

Alert Notification Message-Reports do not Pass Minimum Subscriber

Threshold for Accounts When PHI is NO

16

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

211 Alert Notifications Messages ndash Overlapping Dates

The cause of the overlapping dates alert notification message as Shown in Figure 7 where the date range selected for the current period is 82012 through 072013 The Base period date range is 82011 to 072013 The base and current periods are overlapping To correct this change the base period end date to 072012

Figure 7

Alert Notification Message- Overlapping Dates

Corrected dates shown below

17

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

30 My Request Queue ndash Report Pickup Return to Table of Contents

The My Request Queue heading rows include

CRP Request ID Request Date Report Title Status Comments Report Pickup and Parameters

Report Statuses are reported under the Report Status heading There are four statuses to note

Submittedndash Your request has been submitted and is being processed

Completed ndash Your request is approved completed and ready for pickup

ErrormdashAfter the request has been submitted the request queue will display comments for any Error status instructing the user on why the request errored out and tips for submitting a successful request

Not AvailablemdashThis status is used when a request runs successfully and there is insufficient data to produce report output the request queue will display comments for any Not Available status instructing users on the issue or problem

1 To access your Reports Queue repeat steps 1 through 3 then Click on the My Request

Queue link on the Main Welcome Page

To pick up a completed report The reports Queue view defaults on 30 days You can change the time period by clicking on the dropdown box and selecting desired period

2 Under the report pickup heading click the pickup report icon to launch download pop-up window

3 Click on the report view icon to open and or click the download button

18

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

31 My Request Queue Statuses Error Figure 8

My Request Queue- Report Status Error

19

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

32 My Request Queue Status Not Available

Figure 9

My Request Queue-Report Statuses-Not Available

20

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

33 My Request Queue ndash Viewing Parameters

1 To view the report parameters Click the magnyfying glass icon to open the parameters

window

Figure 10

My Request Queue-Report Parameters

21

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

40 Posted Reports Queue Return to Table of Contents

Posted Reports Queue allows you to view CAP reports that have been posted by the Internal Cigna team for this account

From the Main Welcome screen

1 Consultative Analytics Platform 2 Click the Posted Reports Queue link

Figure 11

Posted Reports Queue

3 Click the dropdown box to select desired view request dates 4 Click the Report Pickup Icon to launch the

22

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix A

Sample Reports Return to Table of Contents

CRP-CAP Dental Report Sample

See PDF attachment for file name

cap_request_dental_crp_sampleppt

CRP-CAP Health Care Trend and Spend Report

Sample

See PDF attachment for file name

cap_tc_excel_request_crp_samplexls

23

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix B

Glossary of Terms (Medical)

See PDF attachment for file name

Glossery of Terms - Medical

Glossary of Terms (Dental)

See PDF attachment for file name

Glossary of Terms - Dental

24

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

ldquoCignardquo and the ldquoTree of Liferdquo logo are registered service marks of Cigna Intellectual Property

Inc licensed for use by Cigna Corporation and its operating subsidiaries All products and

services are provided by or through such operating subsidiaries including Cigna Health and Life

Insurance Company and Connecticut General Life Insurance Company and not by Cigna

Corporation

March 10 2014 copy 2014 Cigna

Glossary of Terms (Dental)

Additional Plan Design Savings Savings generated from contractual limitations and benefits exclusions Adjunctive General Services Palliative treatments consultations emergency care second opinions and anesthesia Age Maximum Savings due to age limits on fluoride treatments sealants orthodontic services and other services Alternate Benefit Provision This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards Annual Maximum Savings due to a patient reaching the maximum payment under the plan often per calendar year Average Area Charge Average charge based on the number of dentist in the geographical area pertaining to your membership Basic Restorative Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment) Benefit Option This code is used to identify different Cigna product lines purchased by a customer Charges The amount charged by a dentist for dental services rendered Children Children are defined as child step-child handicapped child eligible students and adult dependent Claim Branch This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure Coinsurance The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Covered Employees The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had at one day of coverage

Glossary of Terms (Dental)

Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits DiagnosticPreventive Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments Endodontics The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth Frequency Maximum Savings due to frequency limits on examinations cleanings radiographs crowns and other services Ineligible Charges Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Major Restorative Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures) Member An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents Missing Tooth Limitation A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Oral Surgery Non-surgical and surgical extractions and other surgical procedures Orthodontics Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers Other Savings Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design

Glossary of Terms (Dental)

Paid Claims That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan Patient A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network Periodontics Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment Pre-Determination of Benefits (PDB) A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended Provider Discounts The difference between the contracted payment amount and the average area charge for a procedure Scheduled Plan Savings Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan Services The number of individual dental procedures rendered by dental care providers Utilization Management The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures

Glossary of Terms (Medical)

ACE inhibitors Inhibitors of Angiotensin-Converting Enzyme are a group of pharmaceuticals that are used in treatment of hypertension and congestive heart failure Active with Disease Management Engaged customers with ongoing interactions with a case manager Active with Pharmacy Services Engaged customers with ongoing interactions focused on coordinating medication refills Acute An illness of short duration (as opposed to chronic illness) Acute Major Experienced episodes of care greater than $500 that are not a chronichealthymaternity Acute Minor Experienced episodes of care less than $500 that are not chronichealthymaternity and have a low amount of facility related costs Admission An overnight confinement to a facility Admissions Reviewed Activity performed by a case manager prior to a scheduled admission to identify and address any issues challenges or gaps Asthma Inhaled Corticosteroids Asthma Inhaled Corticosteroids are often prescribed as a treatment for asthma Average Cost Sum of total paid claims divided by count of individuals incurring costs for medical and pharmacy services Brand Name

The proprietary or trade name of the medication

Breast Cancer Screening

Measures the percent of qualified women 40-69 years of age that are compliant with mammogram screening

Capitation

Arrangement where network providers receive a set dollar amount of money per covered member assigned to

their practice even if no services rendered

Cardiac catheterization

A medical procedure used to diagnose and treat certain heart conditions

Case Management

Coordination of services to help meet a patients health care needs usually when the patient requires multiple

services from multiple providers

Glossary of Terms (Medical)

Catastrophic Term used to describe when a member has accumulated payments in excess of $50000 for a specified time period Centers of Excellence Network hospitals that have achieved the highest (three star) scores for cost efficiency and effectiveness in treating selected proceduresconditions based on publicly-available patient data

Cervical Cancer Screening

Measures the percent of qualified members greater than 29 years of age who received at least one pap smear

Chronic

Defined as an illness or sickness that is not curable but may be controlled with treatment

Chronic Obstructive Pulmonary Disease (COPD) Defines a group of diseases characterized by airflow obstruction and includes chronic bronchitis and emphysema Churn Those members who either enrolled or disenrolled or did both during the analysis period (includes newborns) Coinsurance A cost sharing benefit feature between the insured (customer) and the insurer (Cigna) which represents their respective responsibility for a covered expense typically expressed as a pair of percentages Colon Cancer Screening Colorectal Cancer Screening (CRC) can detect pre-malignant polyps and guide their removal which in theory can prevent the development of colon cancer Co-managed Engaged customers working together with TheraCare and another Health Advocacy program(s) Condition Status Engaged customers that have completed a condition-specific assessment that measures disease severity Convenience Care Treatment for common family ailments such as strep throat pinkeye and athletes foot Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Copay Predetermined fees for medical services covered by a benefit plan which are paid by the member at the time of service Coronary angioplasty A medical procedure in which a balloon is used to open a blockage in a coronary (heart) artery narrowed by atherosclerosis improving blood flow

Glossary of Terms (Medical)

Coronary Artery Bypass Graft (CABG) Surgery where blood flow is rerouted through a new artery or vein that is grafted around diseased sections of coronary arteries Cost Share Benefit plan arrangement requiring that the participant pay a portion of the costs This includes copayments coinsurance and deductibles Covered Charges Net charges minus the items not covered by the benefit plan Items not covered include charges for ineligible services network discounts etc CT A diagnostic imaging scan also called a Cat Scan (computed tomography) Declining Engaged customers that have completed an assessment two times and have demonstrated a worsening of their condition Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits Demographic Risk Score Risks based on gender and age of the member Denied Charges Amounts not covered due to lack of information about the claim Diabetes retinopathy Diabetic retinopathy is the most common diabetic eye disease and a leading cause of blindness in American adults Diagnostic Testing Refers to other significant testing procedures not named - examples include doppler electrocardiograph cardiac ultrasound and sleep studies Did Not Engage Reached customers who declined to engage with TheraCare Discounts Amounts reduced by a contractual fee arrangement with network participating providers prompt pay arrangements or Hospital Savings Program (HSP) Emergency Room - Diagnostic Groupings Musc - Musculoskeletal ENT - EarNoseThroat Skin - Skin Resp - Respiratory Circ - Circulatory Dig - Digestive Inj - Injury

Glossary of Terms (Medical) Engaged Reached customers who have an ongoing interaction with TheraCare Episode Risk Group (ERG) Uses pre-determined weights and a members profile to calculate a risk score This risk assessment is intended to evaluate current and future risks Episode Treatment Group (ETG) An illness classification methodology derived by analyzing actual claim experience and clinical review Esophagitis (digestive) Inflammation of the lining of the esophagus the tube that carries food from the throat to the stomach Evaluation and Management (EampM) EampM services refer to visits and consultations furnished by physicians Facility A site where health care services are delivered including hospitals convalescent units skilled nursing facilities and birthing centers Facility Outpatient Refers to services and costs that are incurred at a facility but did not result in an admission Fee for Service Compensating providers for rendering patient care which is based on an as services are rendered basis Gaps In Care Occurs when individuals do not receive or adhere to care that is consistent with medically proven guidelines for prevention and treatment Gastroenteritis (digestive) A condition that causes irritation and inflammation of the stomach and intestines (the gastrointestinal tract) Generic Drug A prescription drug that has the same active-ingredient formula as a brand-name drug Generic Efficiency This metric illustrates the rate of generic utilization for drugs in which a generic option is available HbA1c Test Glycohemoglobin blood test measures the average blood glucose level over the past 120 days Health Advisor (HA) Health specialists provide highly personalized management outreach and coaching to help members navigate through healthcare choices Health Advocacy Health Advocacy is the term Cigna uses to describe the process we use to improve health and lower costs for our customers and members Health Information Lines (HIL)

Provides customers with telephonic access to a health specialist and audio library when they have a health

question or need information about available treatment options

Glossary of Terms (Medical)

Healthy Babies Program

A voluntary prenatal program which offers expectant parents educational materials to encourage early prenatal

care and promote a healthy pregnancy Healthy Pregnancies Healthy Babies Program (HPHB) HPHB is a comprehensive maternity management program where goal is to reduce the number of pre-term and underweight babies ICD-9 International Statistical Classification of Disease used for morbidity and mortality statistics reimbursement systems and automated decision support Identified for Outreach Distinct customers targeted for TheraCare contact based on taking a specialty medication for their targeted condition Improving Engaged customers that have completed an assessment two times and have demonstrated an improvement in the status of their condition In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Inpatient Refers to services and costs that are incurred during a facility admission LDL-C Screening Blood test which measures low-density lipoprotein cholesterol Lipotropics Drugs which are designed to lower cholesterol and triglyceride levels which help reduce amount of overall fatty substances in the blood Mail Order Drugs A feature of a pharmacy program that enables a participant to send their prescription (and any applicable copay) directly to a mail-order vendor Maintenance Drugs Medications that are prescribed for long-term treatment of chronic conditions such as diabetes high blood pressure or asthma Major Diagnostic Categories (MDC) Industry standard groupings of ICD-9 diagnostic codes which relate to various body systems for inpatient and outpatient claims Major Joint (musculoskeletal) Examples of what comprises this category are major joint and limb reattachments hip or knee replacement Medication Adherence Reflection of the degree to which the patient is adhering to the prescribed medication treatment regimen

Glossary of Terms (Medical)

Medication Adherence Rate (MPR) MPR is calculated as the sum of the days supply (from claims) for a medication during a defined period of time divided by the number of days elapsed during the period MRI Magnetic Resonance Imaging - a type of diagnostic test Network Dollar Penetration All charges submitted by in-network providers as a percentage of overall charges NICU Neonatal Intensive Care Unit which provides a high level of intensive care to premature infants No Change Engaged customers that have completed an assessment two times and have not demonstrated an improvement or worsening of their condition Non-Preferred Brand Drug Drugs in the third tier of a pharmacy program brand-name drugs that either have generic equivalents or may have one or more preferred brand options Non-Users A member that had no episode of care medical or pharmacy Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Office visit Services delivered by a physician clinician or practitioner within the confines of a professional office setting Orthopedic A branch of medicine concerned with the correction or prevention of deformities disorders or injuries of the skeleton (tendons and ligaments) Other Medical (cardiac) Some examples of what comprises this category hypertension vascular procedures and angina Other Surgical (cardiac) Some examples of what comprises this category major cardiovascular procedures circulatory disorders and pacemaker Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design Outpatient Refers to services and costs that are incurred outside of a facility admission Pathology The study and diagnosis of disease through examination of organs tissues bodily fluids and whole bodies PET scan Positron Emission Tomography scan (specialized imaging)

Glossary of Terms (Medical)

Pharmacy Payments Includes prescription drug expenses paid under a pharmacy program These expenses would not include drugs covered under the medical benefit plan PHS PHS requires precertification of coverage primarily for inpatient care PHS+ PHS+ required precertification of coverage for both inpatient care and certain select outpatient services Pre-Certification Process of confirming eligibility and collecting information prior to inpatient admissions and selected ambulatory procedures and services Predictive Model System of using historical claims data to stratify members and identify those who can best benefit from case management andor disease management Preferred Brand Drug Drugs in the second tier of a Cigna two or three tier pharmacy program which have no generic equivalent Preventive Care Measures taken to prevent illness or injury and may include examinationsscreening tests tailored to an individuals age health and family history Primary Care Practitioner Include physicians and nonphysician primary care practitioners whom members are able to select as primary care practitioners Productivity Score Engaged customers that have completed a productivity assessment that measures absenteeism and presenteeism between their first and most recent measure Professional This category includes primary care physicians specialists (oncologists cardiologists neurologists obstetricians etc) surgeons etc Radiology Radiology is the medical specialty directing medical imaging technologies to diagnose and treat diseases Reached Identified customers who have had a conversation with TheraCare Retail Relates to services rendered by participating retail pharmacies Script A dispensed prescription Services per 1000 Count of medical and pharmacy services normalized per 1000 customers

Glossary of Terms (Medical)

Specialty Case Management Case management programs targeted to impact specific diseases and conditions - examples include oncology rehab and high risk maternity Spinal fusion A surgical procedure used to correct problems with the bones (vertebrae) of the back (spine) Therapeutic Class Major therapeutic classes include Central Nervous System Cardiovascular Hormonal Anti-infectives Pain AllergyRespiratory and other drugs Total Paid Sum of total medical and pharmacy paid claims Total Population Total customers eligible for the TheraCare benefit Total Value (Medication Adherence) Cost savings associated with customers whose medication adherence rate (MPR) shifted from below to above 80 between their first and most current measure Adherence value is based on a Cigna study of differences in medical costs associated with customers who became adherent versus those who remained non-adherent Total Value (Productivity) The value of productivity is based on the difference in the percent productivity between a members first measure and most current multiplied by the median income calculated by the US Bureau of Labor Statistics Unable to Reach Number of customers identified for outreach that TheraCare was able to contact by phone Unique Claimants A count of members who had one or more claims processed for a benefit plan during a specified time period Valve Replacement Example of what comprises this category cardiac valve and other major cardiothoracic procedures Well Visits Designed to discuss general health and any problems then focus on general disease prevention and health maintenance on a regular basis

Consultative Analytics

Sample Company

Copyright 2014 Cigna - Confidential amp Privileged - Not for Distribution

SM

Table of Contents

bull Dental

bull HCST

Plan cost amp trend

Dental Summary

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot Net effective discount decreased from 154 to 149 a decrease of 05

middot Network Utilization decreased from 541 to 532 a decrease of 09

middot The number of unique members receiving a cleaning increased from 623 to 649 an increase of 26

Demographic Summary

Base

Current

Trend

Average Number of Employees

338

428

264

Average Number of Members

771

972

260

Average Member Age

282

287

18

Services per Claimant

53

56

57

of Members Using Plan

681

703

22

of Unique Members Receiving a Cleaning

623

649

26

$60

$45

$30

$15

$0

Base

Current

$1408

$2244

$2512

$2791

$3921

$5035

Cost Share PMPM

Paid Amount PMPM

Plan Spend PMPM

Claims Summary

Base

Current

Trend

Charges

$355733

$568492

598

Charges in Network

$192298

$302256

572

DNSP Charges

$16685

$39487

1367

Network Utilization

541

532

-09

DNSP Utilization

47

69

22

In Network Discounts

$51738

$77124

491

DNSP Discounts

$2879

$7477

1597

Total Discounts

$54617

$84601

549

Net Effective Discount

154

149

-05

Total Utilization

587

601

14

Plan Design Savings

$78079

$155066

986

Savings as of submitted

219

273

54

Utilization Management

and Utilization Review Savings

$29327

$57667

966

Savings as of submitted

82

101

19

Savings as of paid

151

213

62

Total Savings

$162023

$297333

835

Total Savings as of submitted

$29327

523

68

Employer Paid Amount

$193710

$271159

400

Paid Amount PEPM

$5728

$6343

107

Paid Amount PMPM

$2512

$2791

111

PAGE 3 OF 8

Dental - Utilization by Type of Service

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot There is an increase in cost in 6 categories and a decrease in cost in 2 categories for an overall cost trend of 111

middot There is an increase in services per thousand in 6 categories and a decrease in services per thousand in 2 categories for an overall utilization trend of 97

middot High utilization for DiagnosticPreventive services can lead to lower usage of other service categories

Employer Paid by Service Type - PMPM

Base

Current

Trend

DiagnosticPreventive

$1402

$1475

52

Basic Restorative

$316

$432

367

Major Restorative

$262

$387

474

Endodontics

$156

$097

-377

Periodontics

$127

$137

80

Oral Surgery

$105

$085

-192

Orthodontics

$114

$117

19

Other Services

$030

$062

1046

Total

$2512

$2791

111

Services per 1000 Members by Type

Base

Current

Trend

DiagnosticPreventive

32934

33710

24

Basic Restorative

4078

5474

342

Major Restorative

872

1693

942

Endodontics

389

259

-333

Periodontics

1401

1446

32

Oral Surgery

918

1001

90

Orthodontics

1385

1223

-117

Other Services

1230

2570

1090

Total

43206

47376

97

PAGE 4 OF 8

Glossary

Additional Plan Design Savings
Savings generated from contractual limitations and benefits exclusions
Adjunctive General Services
Palliative treatments consultations emergency care second opinions and anesthesia
Age Maximum
Savings due to age limits on fluoride treatments sealants orthodontic services and other services
Alternate Benefit Provision
This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards
Annual Maximum
Savings due to a patient reaching the maximum payment under the plan often per calendar year
Average Area Charge
Average charge based on the number of dentist in the geographical area pertaining to your membership
Basic Restorative
Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment)
Benefit Option
This code is used to identify different Cigna product lines purchased by a customer

Charges
The amount charged by a dentist for dental services rendered
Children
Children are defined as child step-child handicapped child eligible students and adult dependent
Claim Branch
This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure
Coinsurance
The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member
Coordination of Benefits (COB)
The amount saved when Cigna is the secondary insurer It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary
Covered Employees
The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had atone day of coverage
Deductible
An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits
DiagnosticPreventive
Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments

Glossary

Endodontics
The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth
Frequency Maximum
Savings due to frequency limits on examinations cleanings radiographs crowns and other services
Ineligible Charges
Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services
In-Network
Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship
Major Restorative
Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures)
Member
An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents
Missing Tooth Limitation
A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage

Norm
Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated
Oral Surgery
Non-surgical and surgical extractions and other surgical procedures
Orthodontics
Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers
Other Savings
Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons
Out-of-Network
Services rendered by providers who are not part of the Cigna network based on your benefit plan design
Paid Claims
That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan
Patient
A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network
Periodontics
Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment

Glossary

Pre-Determination of Benefits (PDB)
A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended
Provider Discounts
The difference between the contracted payment amount and the average area charge for a procedure
Scheduled Plan Savings
Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan
Services
The number of individual dental procedures rendered by dental care providers
Utlization Management
The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures



Report Parameters

Global Parameters

Overall Dates

Current

Base

Incurred

012013 to 102013

012012 to 102012

Incurred Runout

012013 to 122013

012012 to 122012

Catastrophic Threshold

$25000

Exclude Pharmacy

No

Package 406029

Package Name

Package 1

Structure

Status = Division = Products = DPPONAOAP

Package Parameters

PMPMBCOverrideNo

Normative Values

201212

ENVESTNET ASSET MANAGEMENT3330120

PAGE 8 OF 8

CP_900

CP_902

CP_905

Report Parameters

Report Parameters
Accounts 600100
Structure ID 999999
Global Parameters
Current Base
Incurred 012013 to 102013 012012 to 102012
Incurred Runout 012013 to 122013 012012 to 122012
Catastrophic Threshold $25000
Package 406029
Package Name Package 1
Structure Status = Division = Products = DPPOOAP
Package Parameters PMPMBCOverrideNo
Healthcare Spend and Trend -- Facilities
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Top Facilities
Facility Information Base
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
DUKE UNIVERSITY HOSPITAL NC 27710 3 11 2 25 $134313 $4460 $138773 $137257 $1516
UNIVERSITY HOSPITAL CO 80246 5 36 2 8 $110611 $5501 $116112 $114751 $1360
SWEDISH MEDICAL CENTER WA 98107 5 11 3 11 $24478 $13353 $37831 $34842 $2989
WHITE PLAINS HOSPITAL CENTER NY 10601 1 16 1 8 $28253 $8419 $36672 $35586 $1086
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 11 7 14 $22887 $9040 $31927 $24023 $7904
EL CAMINO HOSPITAL CA 94040 8 9 2 4 $3710 $16913 $20623 $16575 $4048
GULF COAST MEDICAL CENTER FL 33912 1 2 1 2 $17808 $1730 $19538 $17966 $1572
LITTLETON HOSPITAL CO 80210 4 5 1 2 $5746 $10595 $16341 $15496 $845
SOUTH SHORE HOSPITAL MA 02190 5 4 2 5 $9669 $5297 $14965 $10971 $3994
ROSE MEDICAL CENTER CO 80220 6 10 2 5 $10532 $4250 $14781 $12245 $2536
SWEDISH COVENANT HOSPITAL IL 60625 2 3 2 8 $13540 $471 $14011 $13243 $768
CHRIST HOSPITAL AND MEDICAL CENTER-ADVOCATE IL 60453 2 2 1 1 $11300 $953 $12253 $10638 $1615
MEDICAL CENTER OF AURORA CO 80011 6 12 1 1 $2069 $10065 $12134 $9456 $2678
ALEXIAN BROTHERS MEDICAL CENTER IL 60007 2 3 2 8 $8579 $2451 $11030 $9110 $1920
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 3 $8806 $1631 $10437 $8652 $1785
PORTER HOSPITAL CO 80210 1 3 1 1 $3862 $6083 $9945 $8111 $1834
EXEMPLA LUTHERAN MEDICAL CENTER CO 80263 3 5 2 3 $7145 $2590 $9735 $7895 $1840
LENOX HILL HOSPITAL NY 10075 3 1 2 5 $8925 $80 $9005 $8346 $659
NEW YORK METHODIST HOSPITAL NY 11215 2 4 2 4 $8946 $0 $8946 $7455 $1490
SKY RIDGE MEDICAL CENTER CO 80124 3 2 1 2 $6200 $933 $7133 $5865 $1268
SWEDISH MEDICAL CENTER CO 80113 5 3 2 2 $3950 $2606 $6556 $5474 $1082
Facility Information Current
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
ST JOSEPHS HOSPITAL NORTH FL 33558 2 3 2 8 $63838 $3381 $67219 $65145 $2074
MASSACHUSETTS GENERAL HOSPITAL MA 02114 9 28 1 3 $39143 $21507 $60650 $53367 $7283
BRIGHAM AND WOMENS HOSPITAL MA 02115 4 32 2 5 $31487 $26410 $57897 $52707 $5189
ST VINCENTS MEDICAL CENTER CT 06606 2 4 1 5 $45104 $3715 $48819 $46857 $1963
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 29 4 10 $13841 $33404 $47245 $37697 $9548
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 5 $34945 $1863 $36808 $35089 $1719
NORTHSHORE UNIVERSITY HEALTH SYSTEM IL 60026 14 29 1 1 $4079 $23880 $27959 $23229 $4730
CHILDRENS HOSPITAL COLORADO CO 80218 11 26 1 2 $7529 $18234 $25763 $19504 $6259
SWEDISH MEDICAL CENTER WA 98107 6 15 2 4 $10995 $13964 $24959 $20207 $4752
AVISTA HOSPITAL CO 80027 6 10 2 4 $7544 $11586 $19130 $16109 $3022
PLAINVIEW HOSPITAL NY 11803 1 2 1 1 $17127 $625 $17752 $16723 $1028
EL CAMINO HOSPITAL CA 94040 5 3 2 4 $16800 $867 $17667 $15934 $1733
SKY RIDGE MEDICAL CENTER CO 80124 3 1 2 6 $15345 $1523 $16868 $14054 $2814
MEDICAL CITY DALLAS HOSPITAL TX 75230 1 1 1 10 $15847 $291 $16137 $15184 $953
COMMUNITY HOSPITAL IN 46321 2 5 1 2 $6538 $6614 $13151 $13151 $0
CMC NORTHEAST NC 28025 6 9 1 1 $2497 $7022 $9519 $7913 $1607
PORTER REGIONAL HOSPITAL IN 46383 4 9 2 2 $4189 $5103 $9291 $6584 $2707
LAS COLINAS MEDICAL CENTER TX 75039 1 1 1 3 $7631 $1170 $8801 $6728 $2073
HIGHLINE MEDICAL CENTER WA 98168 3 7 2 2 $7079 $850 $7929 $5587 $2342
PSL MEDICAL CTR CO 80218 4 4 0 0 $1780 $1000 $2780 $1482 $1298
MAYO CLINIC ARIZONA AZ 85038 1 8 1 5 $1184 $870 $2054 $2054 $0
Healthcare Spend and Trend -- Pharmacy - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Pharmacy
Key Indicators Base Current Change Norm
Average Number of Employees 330 419 268
Average Number of Members 763 949 244
Ingredient Cost PMPM $6697 $7405 106 $000
Plan Cost PMPM $6838 $7528 101
Employer Paid PMPM $5854 $6596 127 $000
Cost Share PMPM $984 $932 -53 $000
Cost Share as percent of Ingredient Cost 147 126 -21 00
Scripts PMPY 68 69 14 00
Retail Adjusted Scripts PMPY 75 76 16 00
Average Ingredient Cost per script $11750 $12812 90 $000
Generic Rx Utilization Rate 766 798 32 00
Mail Order Fill Rate - Percent of total 46 46 -00 00
Mail Order Fill Rate - Retail adjusted 118 119 01 00
Formulary Brand Compliance Rate 766 747 -19 00
$000 $000 00 $000
Average Cost generic script $1077 $997 -75 $000
Average Cost Preferred script $3273 $3019 -78 $000
Average Cost Non-Preferred Script $4581 $5936 296 $000
Specialty Ingredient Cost PMPM 238 295 237 00
Specialty Scripts PMPY 13 09 -319 00
Specialty as Percent of Total Employer Paid 0 0 40 0
Analysis of Charges and Payments - Pharmacy
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL Base Current Change Base Current Base Current
Dispensing Fee $6793 $7771 144 $6793 $7771 $0 $0
Gross Cost $511008 $702852 375 $511008 $702807 $0 $45
Member Cost Share $75101 $88480 178 $75101 $88462 $0 $18
Sales Tax $1645 $1657 08 $1645 $1657 $0 $0
Submitted Charges $757561 $1045329 380 $757561 $1041219 $0 $4110
Discounts $246554 $342477 389 $246554 $338412 $0 $4065
Eligible $511008 $702852 375 $511008 $702807 $0 $45
Medical amp Pharmacy Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 184 $0
lt=$100 $1485 $2425 009 48 $51
gt$100lt=$500 $50742 $68754 260 241 $285
gt$500lt=$1000 $57754 $84220 319 116 $726
gt$1000lt=$2500 $184197 $262536 994 164 $1601
gt$2500lt=$5000 $220642 $289440 1096 81 $3573
gt$5000lt=$10000 $307808 $387323 1466 53 $7308
gt$10000lt=$25000 $433251 $533558 2020 36 $14821
gt$25000lt=$50000 $272862 $303656 1149 9 $33740
gt$50000lt=$75000 $168221 $175543 665 3 $58514
gt$75000lt=$100000 $0 $0 000 0 $0
gt$100000 $522732 $534222 2022 4 $133555
Total $2219696 $2641676 10000 939 $2813
CURRENT NORMS
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments per Unique Claimant of Total Payments Payments per Unique Claimants
lt$0 $0 $0 00 0 $0 00 $0
$0 $0 $0 00 261 $0 00 $0
lt=$100 $2194 $3556 01 70 $51 00 $0
gt$100lt=$500 $58043 $77943 25 289 $270 00 $0
gt$500lt=$1000 $77542 $105134 34 147 $715 00 $0
gt$1000lt=$2500 $206436 $309046 100 193 $1601 00 $0
gt$2500lt=$5000 $241777 $328091 106 92 $3566 00 $0
gt$5000lt=$10000 $373446 $489962 159 70 $6999 00 $0
gt$10000lt=$25000 $503832 $601048 194 40 $15026 00 $0
gt$25000lt=$50000 $443308 $476307 154 14 $34022 00 $0
gt$50000lt=$75000 $341800 $362988 117 6 $60498 00 $0
gt$75000lt=$100000 $325086 $336391 109 4 $84098 00 $0
gt$100000 $0 $0 00 0 $0 00 $0
Total $2573464 $3090466 1000 1186 $2606
Minor Therapeutic Classes
Rank by Current period plan spend
BASE CURRENT CHANGE NORM
Top 15 Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM
MultipleLateral Sclerosis $757 8 2 $981 11 2 296 375 00 $000
Antineoplastics $787 68 8 $721 51 8 -84 -250 00 $000
Asthma Related $741 246 88 $661 338 125 -108 374 420 $000
Stimulants $443 177 31 $514 229 38 159 294 226 $000
Antidepressants $485 464 69 $374 530 98 -228 142 420 $000
Anti-Inflam Disease Modifiers $114 3 2 $349 8 3 2072 1667 500 $000
Cystic Fibrosis $000 0 0 $318 2 1 00 00 00 $000
Contraceptives $329 389 70 $314 528 87 -46 357 243 $000
Acne Agents $174 56 24 $195 58 30 119 36 250 $000
Insulins $133 51 8 $170 74 9 273 451 125 $000
Antivirals $112 70 26 $150 79 31 344 129 192 $000
Tetracyclines $163 62 20 $150 91 34 -82 468 700 $000
Lipid Lowering $144 128 26 $141 209 37 -20 633 423 $000
Antiulcer $129 181 46 $140 170 42 84 -61 -87 $000
Hypoglycemics $122 104 11 $139 135 17 135 298 545 $000
Other $2206 2342 1044 $2212 2973 1316 03 269 261 $000
Top Drugs By Total Plan Spend
Current Rank Top 20 Drug Name Indication Tier of Scripts Plan Spend Employer Paid Cost Share Base Rank
1 GILENYA Multiple Sclerosis Non-Preferred Brand 11 $93117 $92282 $835 2
2 GLEEVEC Cancer Preferred Brand 10 $66518 $66518 $0 1
3 PULMOZYME Cystic Fibrosis Preferred Brand 2 $30214 $30074 $140 NA
4 XOLAIR Asthma Preferred Brand 3 $28214 $27996 $217 3
5 METHYLPHENIDATE ER ADHDNarcolepsy Generic 79 $19345 $18053 $1292 5
6 CYMBALTA Depression Preferred Brand 53 $17555 $15865 $1690 4
7 HUMIRA Arthritis Preferred Brand 2 $14926 $14926 $0 NA
8 ENBREL Arthritis Preferred Brand 5 $11505 $11380 $125 45
9 ATRIPLA HIV Non-Preferred Brand 5 $9500 $9275 $225 6
10 CREON Cystic Fibrosis Preferred Brand 2 $8332 $8192 $140 NA
11 LIALDA Crohns Disease Preferred Brand 10 $7975 $7725 $250 9
12 ONE TOUCH ULTRA TEST STRIPS Diabetes SuppliesOther 24 $7823 $7183 $640 11
13 ADDERALL XR ADHD Preferred Brand 25 $7512 $6887 $625 43
14 LEVALBUTEROL HCL Asthma Generic 12 $7099 $6959 $140 NA
15 AMPHETAMINE SALT COMBO ADHD Generic 64 $6821 $5811 $1010 25
16 LOVENOX Blood thinner Non-Preferred Brand 3 $6782 $6617 $165 NA
17 CIMZIA Crohns Disease Non-Preferred Brand 1 $6708 $3821 $2887 14
18 LUNESTA Sedative Non-Preferred Brand 25 $6050 $5159 $891 13
19 ORACEA Infection Preferred Brand 14 $6016 $5666 $350 20
20 NUVIGIL Narcolepsy Non-Preferred Brand 13 $5904 $4896 $1008 30
Top 25 specific drug therapeutic classes ranked by of scripts
Current Rank Drug Name Tier Indication Scripts Ingredient Cost per Script
1 SERTRALINE HCL Generic Depression 118 $1976
2 LISINOPRIL Generic Hypertension 117 $1097
3 AMOXICILLIN Generic Infection 110 $1023
4 HYDROCODONE-ACETAMINOPHEN Generic Pain 105 $2137
5 FLUTICASONE PROPIONATE Generic Nasal Congestion 94 $3130
6 SYNTHROID Preferred Brand Thyroid 93 $2689
7 AZITHROMYCIN Generic Infection 90 $2286
8 LEVOTHYROXINE SODIUM Generic Thyroid 87 $1067
9 METHYLPHENIDATE ER Generic ADHDNarcolepsy 79 $24337
10 AMPHETAMINE SALT COMBO Generic ADHD 64 $10471
11 SIMVASTATIN Generic Cholesterol 64 $1644
12 METFORMIN HCL ER Generic Diabetes 63 $7571
13 CITALOPRAM HBR Generic Depression 63 $1045
14 MONTELUKAST SODIUM Generic Asthma 62 $5695
15 ATORVASTATIN CALCIUM Generic Cholesterol 61 $3772
16 FLUOXETINE HCL Generic Depression 56 $1345
17 OMEPRAZOLE Generic Ulcer Heartburn 55 $3224
18 CYMBALTA Preferred Brand Depression 53 $32709
19 LOSARTAN POTASSIUM Generic Hypertension 50 $2410
20 ZOLPIDEM TARTRATE Generic Sedative 50 $1799
21 BUPROPION XL Generic Depression 49 $5055
22 MICROGESTIN FE Generic Contraception 48 $2641
23 AMLODIPINE BESYLATE Generic Hypertension 48 $1508
24 ALPRAZOLAM Generic Anxiety 48 $595
25 VALACYCLOVIR Generic Antivirals 46 $7037
Top 25 specific drug therapeutic classes ranked cost per scripts
Current Rank Drug Name Unique Individuals Bio-Pharmaceutical Indication Ingredient Cost per Script Ingredient Cost Scripts
1 PULMOZYME 1 Y Cystic Fibrosis $15107 $30214 2
2 XOLAIR 1 Y Asthma $9405 $28214 3
3 GILENYA 2 N Multiple Sclerosis $8465 $93117 11
4 HUMIRA 1 Y Arthritis $7463 $14926 2
5 CIMZIA 1 Y Crohns Disease $6708 $6708 1
6 GLEEVEC 1 N Cancer $6652 $66518 10
7 CAYSTON 1 N Infection $5758 $5758 1
8 VANCOMYCIN HCL 1 N Infection $4246 $4246 1
9 CREON 2 N Cystic Fibrosis $4164 $8328 2
10 VALCYTE 1 N Antivirals $2720 $5440 2
11 ENBREL 1 Y Arthritis $2301 $11505 5
12 LOVENOX 1 N Blood thinner $2261 $6782 3
13 ATRIPLA 1 N HIV $1900 $9500 5
14 ABSORICA 1 N Acne $1817 $3634 2
15 MEPRON 1 N Infection $1702 $3405 2
16 ZYVOX 1 N Infection $1602 $1602 1
17 HUMATROPE 1 Y Growth Hormone $1559 $1559 1
18 SIMCOR 1 N Cholesterol $1154 $3463 3
19 VANOS 1 N Itching Inflammation $1141 $1141 1
20 ANDROGEL 2 N Hormone Replacement $1092 $2183 2
21 SOLODYN 1 N Infection $891 $1782 2
22 PENTASA 2 N Crohns Disease $874 $3497 4
23 ENOXAPARIN SODIUM 1 N Blood thinner $800 $800 1
24 LIALDA 2 N Crohns Disease $779 $7786 10
25 ASACOL HD 1 N Crohns Disease $777 $777 1
Pharmacy Scripts and Cost by Age Category
Average Number of Prescriptions by Age Category Base Current Change Average Pharmacy Payments by Age Category Base Current Change
lt1 01 00 -598 lt1 $135 $45 -665
1-17 09 08 -83 1-17 $259 $454 756
18-29 10 13 308 18-29 $902 $723 -198
30-39 21 17 -166 30-39 $670 $1015 515
40-49 15 15 20 40-49 $608 $514 -155
50-59 12 13 102 50-59 $1959 $1699 -133
60-64 01 02 1123 60-64 $1790 $913 -490
AVERAGE 68 69 15 AVERAGE $759 $819 79
of Prescriptions by Age Category Base Current Change of Payments by Age Category Base Current Change
lt1 14 06 -09 lt1 04 01 -03
1-17 132 120 -13 1-17 80 126 46
18-29 144 186 42 18-29 206 156 -50
30-39 301 248 -53 30-39 229 293 64
40-49 222 223 01 40-49 143 120 -23
50-59 175 190 15 50-59 308 290 -18
60-64 11 24 13 60-64 31 13 -18
AVERAGE 1000 1000 00
Percent of Prescriptions Base Current Change Percent of Payments Base Current Change
Female 596 575 -20 Female 547 572 25
Male 404 425 20 Male 453 428 -25
Average Prescriptions Base Current Change Average Payment per Unique Claimant Base Current Change
Female 8716 8673 -05 Female $768 $881 148
Male 5194 5462 52 Male $750 $749 -01
Top 10 Drugs for Top 5 Therapeutic Classes by Number of Prescriptions
Pharmacy Statistics by Therapeutic Class Including Brand Name
Base Current Base - Current Change
Therapeutic Class Brand Name Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount
Contraceptivesoral Microgestin Fe 30 1008 6 $1035 48 1344 7 $1347 333 -1000 1202 301
Contraceptivesoral Loestrin 24 Fe 70 2184 13 $6034 44 1344 9 $4046 -385 -428 -280 -329
Contraceptivesoral Necon 18 684 3 $666 31 791 3 $880 156 -1000 1067 322
Contraceptivesoral Apri 5 140 1 $130 27 721 3 $744 4150 -1000 8271 4714
Contraceptivesoral Gianvi 4 112 1 $248 22 672 6 $1484 5000 -1000 6125 4977
Contraceptivesoral Reclipsen 16 448 2 $423 20 560 2 $572 250 -1000 1172 351
Contraceptivesoral Sprintec 4 112 2 $83 16 448 3 $316 3000 -1000 6259 2823
Contraceptivesoral Trinessa 0 0 0 $0 15 420 3 $344 00 00 00 00
Contraceptivesoral Syeda 3 84 1 $205 15 476 3 $1143 4667 -1000 5551 4590
Contraceptivesoral Levora-28 11 308 1 $321 15 420 2 $430 364 -1000 1037 340
Contraceptivesoral All Other 205 7116 53 $13548 258 8784 67 $15902 234 -504 415 174
Contraceptivesoral Subtotal 366 12196 65 $22693 511 15980 79 $27209 310 -562 515 199
Selective Serotonin Reuptake Inhibitor (Ssris) Sertraline Hcl 81 2718 27 $1359 118 4020 38 $2518 479 504 1598 852
Selective Serotonin Reuptake Inhibitor (Ssris) Citalopram Hbr 65 1950 19 $716 63 1890 25 $757 -31 -168 867 57
Selective Serotonin Reuptake Inhibitor (Ssris) Fluoxetine Hcl 62 1840 17 $912 56 1654 20 $861 -101 95 -224 -57
Selective Serotonin Reuptake Inhibitor (Ssris) Escitalopram Oxalate 35 1170 15 $4898 38 1297 16 $1908 109 516 -705 -611
Selective Serotonin Reuptake Inhibitor (Ssris) Paroxetine Hcl 27 810 6 $1602 34 1020 6 $2077 259 -236 520 297
Selective Serotonin Reuptake Inhibitor (Ssris) Fluvoxamine Maleate 0 0 0 $0 5 150 1 $1302 00 00 00 00
Selective Serotonin Reuptake Inhibitor (Ssris) Luvox Cr 9 270 2 $2308 3 90 1 $973 -667 -667 -559 -578
Selective Serotonin Reuptake Inhibitor (Ssris) Prozac 1 30 1 $207 0 0 0 $0 -1000 00 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Lexapro 9 270 5 $1300 0 0 0 $0 -1000 -1000 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Subtotal 289 9058 51 $13304 317 10121 70 $10396 117 17 -301 -219
Analgesics Narcotics Hydrocodone-Acetaminophen 77 549 59 $1213 105 1057 68 $2502 925 246 2550 1062
Analgesics Narcotics Tramadol Hcl 45 527 6 $606 33 599 12 $469 137 -344 -28 -225
Analgesics Narcotics Oxycodone-Acetaminophen 26 78 24 $240 32 133 30 $352 705 393 837 467
Analgesics Narcotics Oxycodone Hcl 5 26 4 $86 26 392 11 $660 14077 2352 12785 6699
Analgesics Narcotics Fentanyl 0 0 0 $0 22 660 3 $2664 00 00 00 00
Analgesics Narcotics Methadone Hcl 5 150 1 $99 7 161 2 $156 73 194 664 569
Analgesics Narcotics Morphine Sulfate Er 1 5 1 $10 6 157 3 $174 30400 -1000 00 16426
Analgesics Narcotics Endocet 3 8 3 $38 3 14 3 $53 750 500 322 417
Analgesics Narcotics Tramadol Hcl Er 0 0 0 $0 2 60 1 $189 00 00 00 00
Analgesics Narcotics Oxycontin 0 0 0 $0 2 14 2 $57 00 00 00 00
Analgesics Narcotics All Other 4 74 2 $1256 4 41 4 $639 -446 00 -980 -491
Analgesics Narcotics Subtotal 166 1417 75 $3548 242 3288 89 $7916 1320 797 1535 1231
Thyroid Hormones Synthroid 52 1800 12 $1512 93 3240 24 $2715 800 773 1796 796
Thyroid Hormones Levothyroxine Sodium 65 2070 25 $614 87 3090 22 $1103 493 224 3772 795
Thyroid Hormones Armour Thyroid 10 300 1 $127 19 570 5 $234 900 846 00 846
Thyroid Hormones Liothyronine Sodium 8 225 2 $225 9 270 2 $219 200 125 -105 -23
Thyroid Hormones Levoxyl 22 780 5 $324 8 300 3 $141 -615 -620 -379 -565
Thyroid Hormones Np Thyroid 6 180 1 $60 4 120 1 $28 -333 -531 00 -531
Thyroid Hormones Tirosint 2 56 1 $90 3 84 1 $135 500 500 00 500
Thyroid Hormones Cytomel 0 0 0 $0 1 30 1 $182 00 00 00 00
Thyroid Hormones Subtotal 165 5411 24 $2952 224 7704 38 $4758 424 492 1499 612
Penicillins Amoxicillin 104 1092 94 $1372 110 1076 96 $1367 -15 157 -334 -04
Penicillins Amox Tr-Potassium Clavulanate 40 486 33 $1435 42 399 34 $1291 -179 -134 -81 -100
Penicillins Penicillin V Potassium 6 51 5 $74 12 116 12 $189 1275 1188 2874 1546
Penicillins Dicloxacillin Sodium 0 0 0 $0 2 17 2 $52 00 00 00 00
Penicillins Ampicillin Trihydrate 1 30 1 $15 1 5 1 $8 -833 -154 -1000 -437
Penicillins Subtotal 151 1659 114 $2896 167 1613 122 $2907 -28 101 -103 04
ALL Other Classes ALL Other Drugs 3212 87380 1500 $476379 4025 111548 1913 $661331 277 243 409 388
Total Total 4349 117121 523 $521772 5486 150254 640 $714517 283 178 402 369
Healthcare Spend and Trend Detail - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Financial Overview
Population Base Current Change
Avg Members 763 949 244
Avg Employees 331 419 268
Population by Tier Base Current Change
Employees 331 419 268
Spouses 151 180 192
Dependents 282 350 242
Average Contract Size 231 226
Total Plan Spend PMPM
Plan Spend Base Current Change Base Current Change
Medical Spend $2199402 $2486745 131 $288 $262 -91
Pharmacy Spend $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Total Employer Paid PMPM
Employer Paid Base Current Change Base Current Change
Medical Employer Paid $1852523 $2058222 111 $243 $217 -107
Pharmacy Employer Paid $446671 $626037 402 $59 $66 127
Total Combined Employer Paid $2299193 $2684259 167 $301 $283 -61
Cost Share Percent PMPM
Member Cost Share Base Current Base Current Change
Medical 158 172 $45 $45 -07
Pharmacy 144 124 $10 $9 -53
Total Cost Share 155 161 $55 $54 -15
Network Discounts Base Current Change
Total 563 497 -117
Total Plan Spend PMPM
Plan Spend by MSC Base Current Change Base Current Change
Inpatient $466518 $405828 -130 $61 $43 -300
Outpatient $627721 $801551 277 $82 $84 27
Professional $870027 $919727 57 $114 $97 -150
OMS $229787 $350526 525 $30 $37 227
Capitation $5349 $9112 704 $1 $1 370
Pharmacy $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Catastrophic Claims
Catastrophic Claimants Base Current Change
Claimants per 1000 189 190 06
Number of Claimants 12 15 250
Average Cost per Claim $68736 $55236 -196
of Total Spend 303 259 -146
Number of Claimants Average Cost Per Claimant
Relationship Base Current Change Base Current Change
Employee 3 6 1000 $66595 $60086 -98
Spouse 7 6 -143 $58236 $58673 08
Dependent 2 3 500 $108695 $38662 -644
Demographics
Female Male
of Members by Age Band and Gender Base Current Change Base Current Change
lt1 06 07 01 13 14 01
1-17 150 142 -08 145 143 -02
18-29 75 77 01 106 108 02
30-39 111 104 -07 133 129 -04
40-49 82 84 02 84 91 07
50-59 39 42 03 46 48 02
60-64 03 04 01 05 05 -00
65+ 00 00 00 00 01 01
TOTAL 467 460 -07 533 540 07
Female Male
Plan Spend by Age Band and Gender Base Current Change Base Current Change
lt1 20 12 -08 110 44 -65
1-17 96 74 -22 59 77 18
18-29 51 58 07 32 62 30
30-39 160 207 47 30 35 05
40-49 216 131 -84 123 71 -51
50-59 34 76 43 60 133 73
60-64 01 00 -00 09 17 08
65+ 00 00 00 00 01 01
TOTAL 577 560 -17 423 440 17
Female Male
PMPM Spend by Age Band and Gender Base Current Change Base Current Change
lt1 $941 $427 -546 $2279 $1029 -549
1-17 $177 $130 -263 $113 $165 457
18-29 $187 $190 16 $85 $183 1150
30-39 $400 $498 245 $63 $82 291
40-49 $729 $390 -465 $408 $266 -349
50-59 $237 $452 907 $363 $897 1469
60-64 $47 $30 -360 $469 $1044 1223
65+ $0 $0 $45 $884 18457
TOTAL $343 $304 -112 $221 $257 166
Plan Spend PMPM PMPM (NET OF CATS)
Relationship Base Current Change Base Current Change Base Current Change
Employee 336 417 81 $277 $319 152 $218 $235 78
Spouse 390 328 -62 $704 $584 -170 $459 $394 -141
Dependent 274 255 -19 $264 $233 -119 $185 $196 63
ICD9 Major Combined
Number of Claimants of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 181 212 171 165 164 -01 $349933 $390400 116
Pregnancy Childbirth Puerperium 30 23 -233 118 81 -37 $250764 $193128 -230
Gastrointestinal (Including Mouth) 95 100 53 46 78 31 $98420 $185077 880
Reproductive 129 171 326 57 78 20 $121576 $184213 515
InternalExternal Injury 64 72 125 21 77 55 $45406 $181843 3005
Renal And Urologic 50 53 60 94 73 -22 $200047 $172865 -136
NeurologicalCerebrovascular 49 72 469 46 70 23 $98299 $165785 687
Neoplasms 104 125 202 53 69 16 $112605 $164382 460
General Medical Diagnoses 374 433 158 63 69 06 $133488 $162817 220
HeartCirculatory 62 73 177 104 52 -52 $221435 $123821 -441
Ear Nose And Throat (Inc Upp Resp) 209 261 249 30 52 22 $63652 $122489 924
Endocrine Nutritional Metabolic 106 120 132 22 22 -01 $47539 $51434 82
Mental Disorders 68 88 294 26 22 -04 $54496 $51417 -57
Skin And Non-Malignant Breast 117 149 274 16 19 03 $34826 $45006 292
Lower Respiratory System 107 193 804 15 19 04 $31259 $44934 437
Infectious And Parasitic 128 153 195 11 19 08 $22608 $44284 959
Immune Disorders 51 63 235 14 12 -02 $29112 $28776 -12
Newborns 23 14 -391 80 12 -68 $169262 $27644 -837
Eye 68 85 250 11 07 -05 $23904 $15771 -340
Blood And Blood Forming Organs 29 25 -138 05 05 00 $9616 $10941 138
Substance Use Disorders 1 4 3000 00 02 02 $801 $4994 5238
Biliary Tract And Liver 8 7 -125 00 02 01 $857 $3928 3584
ICD9 Major Inpatient
Number of Admissions of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 2 6 2000 149 279 129 $69695 $113127 623
Pregnancy Childbirth Puerperium 18 9 -500 245 163 -83 $114379 $65992 -423
InternalExternal Injury 0 2 00 00 157 157 $0 $63851 00
HeartCirculatory 3 2 -333 195 139 -56 $90838 $56419 -379
Gastrointestinal (Including Mouth) 2 2 00 17 102 85 $7815 $41483 4308
NeurologicalCerebrovascular 0 1 00 00 39 39 $0 $15846 00
Newborns 15 8 -467 332 39 -294 $155110 $15629 -899
Neoplasms 0 1 00 00 36 36 $0 $14591 00
Ear Nose And Throat (Inc Upp Resp) 0 1 00 00 19 19 $0 $7529 00
Immune Disorders 0 1 00 00 10 10 $0 $4079 00
Infectious And Parasitic 0 1 00 00 09 09 $0 $3601 00
Blood And Blood Forming Organs 0 1 00 00 06 06 $0 $2497 00
Endocrine Nutritional Metabolic 0 1 00 00 03 03 $0 $1184 00
Mental Disorders 0 0 00 00 00 00 $0 $0 00
Reproductive 2 0 -1000 43 00 -43 $20107 $0 -1000
Renal And Urologic 0 0 00 18 00 -18 $8574 $0 -1000
Inpatient
Inpatient Spend Base Current Change
Plan Amount $466518 $405828 -130
Cost Share $26837 $28599 66
Paid Amount $439681 $377229 -142
Plan Amount PMPM $61 $43 -300
Utilization Base Current Change
Admissions 42 36 -143
Bed Days 126 109 -135
ALOS 300 303 09
Admits per K 660 455 -310
Bed Days per K 1981 1379 -304
Average Payment per Day $3703 $3723 06
Average Payment per Admission $11108 $11273 15
DRG Severity Index 088 118 340
Inpatient Maternity amp Newborns
BASE CURRENT CHANGE
Maternity Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 204 812 89 778 -567
Csection 47 188 25 222 -464
Other 00 00 00 00 00
Total 252 1000 114 1000 -547
BASE CURRENT CHANGE
Maternity Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $5769 $2586 $6435 $3753 115 451
Csection $8402 $1680 $10475 $3492 247 1078
Other $0 $0 $0 $0 00 00
Total $6262 $2277 $7332 $3666 171 610
BASE CURRENT CHANGE
Newborn Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 157 667 76 750 -517
Premature 16 67 13 125 -195
Full Term with Compl 63 267 13 125 -799
Total 236 1000 101 1000 -571
BASE CURRENT CHANGE
Newborn Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $841 $421 $1394 $643 657 529
Premature $3402 $1134 $5046 $5046 483 3449
Full Term with Compl $0 $0 $0 $0 00 00
Full Term with Compl $35824 $4777 $2220 $1110 -938 -768
Total $10341 $2927 $1954 $977 -811 -666
Outpatient
Outpatient Spend Base Current Change
Plan Amount $627721 $801551 277
Cost Share $118565 $151672 279
Paid Amount $509156 $649879 276
Plan Amount PMPM $82 $84 27
Utilization Base Current Change
Surgery per k 708 835 180
Diagnostic per k 13160 11764 -106
ER per k 1525 1455 -46
UC per k 645 557 -137
Other per k 9135 9234 11
Surgery CostService $1646 $2547 547
Diagnostic CostService $303 $274 -96
ER CostVisit $1223 $1391 137
UC CostVisit $165 $157 -52
Other CostService $301 $290 -35
Network Base Current Change
Office Visit 984 960 -25
Spend 992 954 -39
Professional
Professional Spend -- Inpatient Base Current Change
Plan Amount $202531 $82905 -591
Cost Share $25552 $12402 -515
Employer Paid $176979 $70504 -602
Plan Amount PMPM $27 $9 -671
Utilization per K Spend Per Service
Professional Inpatient Base Current Change Base Current Change
Anesthesia 377 253 -330 $1719 $987 -426
Obstetrics 425 126 -702 $1789 $1892 58
IP Visit 1305 1088 -166 $142 $128 -96
Surgery 660 202 -694 $1589 $664 -582
Newborn Care 550 177 -678 $385 $374 -31
Consult 126 177 408 $245 $248 14
Lab 5692 2834 -502 $8 $14 748
ER 110 63 -425 $241 $547 1270
Pathology 157 202 287 $133 $119 -102
Radiology 1053 405 -616 $51 $43 -147
Other 1116 417 -626 $137 $142 42
Professional Spend -- Outpatient Base Current Change
Plan Amount $667496 $836822 254
Cost Share $159281 $207263 301
Employer Paid $508215 $629558 239
Plan Amount PMPM $87 $88 08
Utilization per K Spend Per Service
Professional Outpatient Base Current Change Base Current Change
Anesthesia 535 721 349 $762 $865 135
Surgery 4167 4465 72 $277 $349 260
Consult 1635 1341 -180 $276 $257 -70
Prev Med 6682 6945 39 $134 $138 28
Diagnostic 2170 2555 178 $141 $130 -76
EampM 25535 25490 -02 $105 $106 09
Radiology 7704 7147 -72 $108 $97 -106
MHSA 5063 4579 -96 $105 $96 -94
RehabTherapy 28270 26299 -70 $43 $37 -152
Lab 24371 19645 -194 $23 $23 -08
Other 26006 24908 -42 $56 $61 101
Professional Office Visits Base Current Change
Plan Amount $312114 $420000 346
Cost Share $49291 $73375 489
Employer Paid $262823 $346625 319
Plan Amount PMPM $41 $44 82
Plan Cost per Office Visit $160 $171 70
Plan Cost per PCP Visit $156 $163 46
Plan Cost per Specialist Visit $167 $184 97
Utilization per K Spend Per Visit
Professional Office Visits Base Current Change Base Current Change
EampM 24733 24908 07 $105 $106 13
Prev Med 6525 6856 51 $135 $137 16
OMS Drugs 6352 6439 14 $55 $76 372
ImmunInject 9780 9538 -25 $26 $27 35
Surgery 1352 1670 235 $143 $146 25
Lab 8286 9690 169 $16 $17 57
Radiology 1572 1429 -91 $73 $95 300
Diagnostic 959 1379 438 $82 $89 82
RehabTherapy 1038 2049 975 $31 $32 40
Allergy 2626 1796 -316 $26 $27 34
Other 4072 5591 373 $50 $35 -297
Analysis of Charges and Payments - Medical
TOTAL IN NETWORK OUT OF NETWORK
Base Current Change Base Current Base Current
Average Number of Members 763 949 244
Total Unique Claimants 717 873 218 714 864 93 162
Plan Utilization 9395 9198 -21 9355 9103 1219 1707
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL (FFS Only) Base Current Change Base Current Base Current
Submitted Charges $5081452 $5142016 12 $4753676 $4933220 $327776 $208796
Charges Denied Due to Lack of Information $54591 $9499 -826 $52656 $4138 $1934 $5361
Net Charges $5026861 $5132517 21 $4701019 $4929082 $325842 $203435
Discounts $2299447 $2154569 -63 $2299447 $2154569 $0 $0
Plan Exclusions $94046 $59724 -365 $54003 $41057 $40044 $18667
Amounts above MRC $0 $0 00 $0 $0 $0 $0
Pre-Existing Conditions $1712 $2356 376 $1712 $2061 $0 $295
Ineligible Claimants $1529 $290 -810 $529 $290 $1000 $0
Plan Max Exceeded $13090 $124 -991 $13090 $124 $0 $0
Covered by Medicare $291 $319573 1098965 $291 $316871 $0 $2702
Other Reasons Not Covered $496280 $139762 -718 $285960 $66769 $210319 $72993
Total Amounts Not Covered $2906394 $2676398 -79 $2655031 $2581741 $251363 $94656
Covered Charges $2120467 $2456119 158 $2045988 $2347341 $74478 $108778
DeductibileCopay $224231 $294702 314 $192805 $228848 $31426 $65853
Coinsurance $122649 $133821 91 $111588 $118704 $11061 $15117
Member Cost Sharing $346880 $428522 235 $304393 $347552 $42487 $80970
COB $274 $82814 301706 $274 $81824 $0 $990
Payments $1773025 $1947427 98 $1741197 $1919525 $31828 $27902
Total Medical $2119905 $2375950 121 $2045590 $2267077 $74315 $108873
INCLUDES ALL CLAIMS PAID IN NETWORK INCLUDING CLAIMS NOT SUBJECT TO STANDARD DISCOUNT RATE GUARANTEE CALCULATIONS
Choice Fund Summary
Measures Current
EMPLOYER FUNDED
Medical $0
Pharmacy $0
Network Penetration amp Discounts
Base Current
MSC Plan Amount In Network Discounts Plan Amount In Network Discounts
Inpatient Facility $466518 1000 613 $405828 1000 486
Outpatient Facility $627721 953 646 $801551 991 567
Professional $870027 954 451 $919727 915 445
All Other $155639 978 399 $248844 948 337
Total $2119905 966 563 $2375950 964 497
Base
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 41 $869533 $336113 1 $305936 $130405
Outpatient Facility 404 $1675141 $592884 12 $96719 $34838
Professional 703 $1344808 $738017 82 $196313 $132010
All Other 336 $193049 $116044 15 $40595 $39594
Total 714 $4082530 $1783058 93 $639563 $336847
Current
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 34 $873336 $448909 0 $29442 -$43082
Outpatient Facility 493 $1807881 $783462 33 $35317 $18089
Professional 857 $1388625 $771637 136 $223204 $148091
All Other 423 $262408 $173883 31 $79249 $74961
Total 864 $4332250 $2177891 162 $367212 $198059
Network Base Current Change Norm
Admissions In Network 10000 10000 00
of Office Visits In Network 9842 9598 -24
Medical Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 228 $0
lt=$100 $1506 $2269 008 38 $60
gt$100lt=$500 $56758 $74636 320 273 $273
gt$500lt=$1000 $59097 $84572 333 120 $705
gt$1000lt=$2500 $148905 $217579 840 141 $1543
gt$2500lt=$5000 $129788 $175149 732 51 $3434
gt$5000lt=$10000 $247890 $313290 1398 45 $6962
gt$10000lt=$25000 $339092 $423594 1913 31 $13664
gt$25000lt=$50000 $226934 $252007 1280 8 $31501
gt$50000lt=$75000 $47218 $50384 266 1 $50384
gt$75000lt=$100000 $95355 $98256 538 1 $98256
gt$100000 $420481 $428171 2372 3 $142724
Total $1773025 $2119905 10000 940 $2255
CURRENT
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 321 $0
lt=$100 $2285 $3636 012 60 $61
gt$100lt=$500 $65549 $88392 337 334 $265
gt$500lt=$1000 $66893 $95414 343 134 $712
gt$1000lt=$2500 $170051 $263612 873 165 $1598
gt$2500lt=$5000 $199769 $272522 1026 74 $3683
gt$5000lt=$10000 $270211 $358285 1388 51 $7025
gt$10000lt=$25000 $394936 $466607 2028 31 $15052
gt$25000lt=$50000 $262394 $283616 1347 8 $35452
gt$50000lt=$75000 $276850 $295828 1422 5 $59166
gt$75000lt=$100000 $238490 $248037 1225 3 $82679
gt$100000 $0 $0 000 0 $0
Total $1947427 $2375950 10000 1186 $2003
Page 4: Consultative Analytics Reporting

3

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Figures List

Figure 1 Client Resources Portal Employer Log-in 6

Figure 2 Client Resources Portal Welcome Screen 7

Figure 3 Consultative Analytics reports Overview Window 8

Figure 4 Alert Notification Message Product and Report Selection does not Correspond 13

Figure 5 Alert Notification Message Guaranteed Cost 14

Figure 6 Alert Notification Message Reports do not Pass Minimum Subscriber Threshold for

Accounts when PHI is NO 15

Figure 7 Alert Notification Message Overlapping Parameters (Dates) 16

Figure 8 My Request Queue Statuses Error 18

Figure 9 My Request Queue statuses Not Available 19

Figure 10 My Request Queue Parameters 20

Figure 11 Posted Reports Queue 21

4

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

10 Consultative Analytics Reports - Quick Start Guide

A Quick Start Guide to requesting reports for users that prefer to jump right in and read the details

later

Create CAP Report Request

1 Log-in to the CRP

2 Group - Options Defaults to group number Enter group or Select from dropdown box

and click the Go command button

3 Click the Reports link on the Main Welcome Page

4 Click the Consultative Analytical Reports Link to open and view Consultative Analytics Reports

Overview Options

5 Click the ldquoCreate a New CAP Requestrdquo Link

6 Provide a name for your report or leave the screen generated default name

7 Select the desired product structure (s)

8 Select the reports for your package

9 Select the parameters desired ( incurred dates-current and base)

10 Submit your request (allow 24 to 48 hours to process)

My Request Queue - Pick up Report

1 Repeat steps 1 through 3 from section 20

2 Click the ldquoMy Request Queuerdquo

3 If the status is completed click on the Pickup Icon

4 Click the download command buttonicon

Posted Reports Queue

1 Repeat steps 1 through 3 from section 20

2 Click the ldquoPosted Request Queuerdquo

3 If the status is completed click the Pickup Icon

4 Click the download command buttonicon

5

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

11 Objectives

Informational guidance on how to use the Consultative Analytics Reports functions to generate and achieve the desired output

shy Illustrate the steps to create a new report request through the Consultative Analytics Report functionality via the Client Resources Portal website

shy Select product structure that can be utilized in performing client analytics shy Complete the steps to pickup completed reports from the Request Queues

12 Consultative Analytics Reports (CAP) Overview

shy Consultative Analytical Reports are Cignas self-service client reporting tool for health plan utilization

shy Utilization reporting that is currently available in the Client Resources Portal platform

CP 265 Dental Summary CP 266 Dental Utilization by Type of Service CP 900 HCST Healthcare Spend amp Trend-Incurred CP 902 HCST Pharmacy-Incurred CP 905 HCST Facilities

HCST is defined as Healthcare Spend amp Trend

shy CAP includes data across all lines of business including Medical Pharmacy and Dental for

an integrated viewpoint CAP Report Links -Users with permission will see CAP reports link

shy Main page- Consultative Analytical Platform

Create a new CAP Request

My Request Queue

Posted Report Queue

6

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

13 Getting Started

Access

shy If you currently have access to the Client Resources Portal your existing user

credentials automatically grant permission to enter the Constultative Analyical Reports area

shy If you do not currently have access to the Client Reources Portal you will receive

a new user ID and temporary password via secure email

Logging In

shy Copy the link into your browser to access the Client Resources Portal wwwcignaclientresourcescom

shy Enter your username and password and click the submit command button to

navigate to the Portalrsquos Welcome screen where you will be able to access the Consultative Analytical Reports area

Figure 1

Client Resources Portal ndash Plan Administration Welcome Page

7

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

20 Welcome to Client Resources Portal Home Screen Return to Table of Contents

If you have access to only one group number the group number field box will automatically default to that account number upon login If you have access to multiple group account numbers you can select the desired account from a dropdown menu Note All accounts used in the following examples are fictitious

From the Main Client Resources Welcome Screen

1 If your group account number did not automatically default in the field box enter it If you have multiple accounts select desired account from dropdown box Click the GO command button

Figure 2 CRP Welcome Screen

8

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

21 Consultative Analytics Reports (CAP) Overview Window

The Consultative Analytics Reports link located under the ldquoReportsrdquo heading is only visible to those who have permission

On the Main Client Resources Welcome Screen 2 Click the ldquo Reports ldquo heading 3 Click the Consultative Analytics Reports link to launch the reports overview window

(figure 3)

Figure 3 Consultative Analytics Reports Overview Window

9

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

22 Creating a CAP Request

CAP Report Links are positioned on the main client resources menu page and on the left side navigation menu ( shown in Figure 3) Options are as follows

Consultative Analytical Platform (main CAP link)

Create a new CAP Request Create and submit new report request

My Request Queue View your submitted report requests check submission status pickup completed reports

Posted Report Queue View CAP reports that have been posted by the Internal Cigna team for this account

From the Consultative Analytics Reports Overview Screen

4 Click the Create a new CAP Request link to navigate to the Create a New CAP

Utilization Request screen

10

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

23 Naming your Request

New CAP Utilization Screen - This is where you will begin to build your report package There are five action steps on the New CAP Utilization screen that will need to be completed to submit your report request The steps are as follows

Name your request Select product structure (s) Select reports Select parameters (dates) Submit your request

5 The screen default will automatically generate a report name date and time stamp

To change the name click in the field box and enter the desired name for your report

24 Product Selection

6 Select the product structure (s) you want to include in your report The default selects all available products to include in your report To deselect all click in the ldquoSelect Allrdquo checkbox and select the product structure desired At a high level the first character represents if the product is for Dental (D) Medical (M) or Pharmacy (R) and the next three characters represent the type such as Open Access Plus (OAP) or Performance (PER) The remaining four numbers are planbenefit specific please contact your client manageraccount manager for additional details

11

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

25 Report Selection

7 Select the desired reports (refer to appendix A to view sample report slides)

26 Parameters

Incurred Reporting

bull CAP reports are on an incurred basis for all funding types bull Incurred provides a better method for assessing the impact of plan design changes as

it allows time periods to be a 11 match bull Incurred basis increases accuracy by measuring utilization when it happens rather

than when the claim is paid bull Incurred ndash Allows user to specify the incurred dates of service The dates entered here

should be the dates you wish to analyze Selecting Dates

bull Incurred Current and Base ndash Select date range for current and base period analysis bull Current start and end dates represent the most recent time period bull Base start and end dates represent the prior time period

8 Click the Current period dropdown box to select your start and end date 9 Click the Base period dropdown box to select your start and end date

12

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

27 Submitting your Request

10 Review the information selected for your report package 11 If you want to start over click the Reset command button This action will clear the

form An alert message will verify that you want to continue to reset Cancel or click okay

12 If you want to proceed and submit your request click the submit command button to launch the request confimation window

13 In the confirmation request window Click the OK command button to navigate to

your Request Queue where you can view the request status as Submitted

If your report request does not successfully submit and you receive an alert notification message review the message for additional details and instructions (alert notifications will be visible along the top of the page)

13

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

28 Alert Notifications Message ndash Product and Report Selection does not

Correspond

If your report request did not submit due to product structure selections vs report content selections and you received an alert notification message review the message and adjust your report parameters as necessary

Figure 4

Alert Notification Message-Product and Report Selection does not

Correspond

14

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

29 Alert Notifications Messages ndash Guaranteed Cost

Guaranteed cost Fully Insured Accounts-If an account is identified as guaranteed cost

Fully Insured and the subscriber count is less than 100 for medicalpharmacy or less than 200 for dental for the account as a whole then the user will be displayed with a message upon first entering the page The account is ineligible for CAP reporting and the request cannot be submitted

If this message is displayed for an account that has more than 100 subscribers be sure that

you have selected all product structure to ensure all subscribers are captured in the request

Figure 5

Alert Notification Message ndash Guaranteed Cost

15

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

210 Alert Notifications Messages ndash Minimum Subscriber Threshold

Figure 6

Alert Notification Message-Reports do not Pass Minimum Subscriber

Threshold for Accounts When PHI is NO

16

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

211 Alert Notifications Messages ndash Overlapping Dates

The cause of the overlapping dates alert notification message as Shown in Figure 7 where the date range selected for the current period is 82012 through 072013 The Base period date range is 82011 to 072013 The base and current periods are overlapping To correct this change the base period end date to 072012

Figure 7

Alert Notification Message- Overlapping Dates

Corrected dates shown below

17

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

30 My Request Queue ndash Report Pickup Return to Table of Contents

The My Request Queue heading rows include

CRP Request ID Request Date Report Title Status Comments Report Pickup and Parameters

Report Statuses are reported under the Report Status heading There are four statuses to note

Submittedndash Your request has been submitted and is being processed

Completed ndash Your request is approved completed and ready for pickup

ErrormdashAfter the request has been submitted the request queue will display comments for any Error status instructing the user on why the request errored out and tips for submitting a successful request

Not AvailablemdashThis status is used when a request runs successfully and there is insufficient data to produce report output the request queue will display comments for any Not Available status instructing users on the issue or problem

1 To access your Reports Queue repeat steps 1 through 3 then Click on the My Request

Queue link on the Main Welcome Page

To pick up a completed report The reports Queue view defaults on 30 days You can change the time period by clicking on the dropdown box and selecting desired period

2 Under the report pickup heading click the pickup report icon to launch download pop-up window

3 Click on the report view icon to open and or click the download button

18

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

31 My Request Queue Statuses Error Figure 8

My Request Queue- Report Status Error

19

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

32 My Request Queue Status Not Available

Figure 9

My Request Queue-Report Statuses-Not Available

20

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

33 My Request Queue ndash Viewing Parameters

1 To view the report parameters Click the magnyfying glass icon to open the parameters

window

Figure 10

My Request Queue-Report Parameters

21

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

40 Posted Reports Queue Return to Table of Contents

Posted Reports Queue allows you to view CAP reports that have been posted by the Internal Cigna team for this account

From the Main Welcome screen

1 Consultative Analytics Platform 2 Click the Posted Reports Queue link

Figure 11

Posted Reports Queue

3 Click the dropdown box to select desired view request dates 4 Click the Report Pickup Icon to launch the

22

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix A

Sample Reports Return to Table of Contents

CRP-CAP Dental Report Sample

See PDF attachment for file name

cap_request_dental_crp_sampleppt

CRP-CAP Health Care Trend and Spend Report

Sample

See PDF attachment for file name

cap_tc_excel_request_crp_samplexls

23

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix B

Glossary of Terms (Medical)

See PDF attachment for file name

Glossery of Terms - Medical

Glossary of Terms (Dental)

See PDF attachment for file name

Glossary of Terms - Dental

24

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

ldquoCignardquo and the ldquoTree of Liferdquo logo are registered service marks of Cigna Intellectual Property

Inc licensed for use by Cigna Corporation and its operating subsidiaries All products and

services are provided by or through such operating subsidiaries including Cigna Health and Life

Insurance Company and Connecticut General Life Insurance Company and not by Cigna

Corporation

March 10 2014 copy 2014 Cigna

Glossary of Terms (Dental)

Additional Plan Design Savings Savings generated from contractual limitations and benefits exclusions Adjunctive General Services Palliative treatments consultations emergency care second opinions and anesthesia Age Maximum Savings due to age limits on fluoride treatments sealants orthodontic services and other services Alternate Benefit Provision This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards Annual Maximum Savings due to a patient reaching the maximum payment under the plan often per calendar year Average Area Charge Average charge based on the number of dentist in the geographical area pertaining to your membership Basic Restorative Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment) Benefit Option This code is used to identify different Cigna product lines purchased by a customer Charges The amount charged by a dentist for dental services rendered Children Children are defined as child step-child handicapped child eligible students and adult dependent Claim Branch This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure Coinsurance The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Covered Employees The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had at one day of coverage

Glossary of Terms (Dental)

Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits DiagnosticPreventive Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments Endodontics The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth Frequency Maximum Savings due to frequency limits on examinations cleanings radiographs crowns and other services Ineligible Charges Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Major Restorative Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures) Member An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents Missing Tooth Limitation A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Oral Surgery Non-surgical and surgical extractions and other surgical procedures Orthodontics Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers Other Savings Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design

Glossary of Terms (Dental)

Paid Claims That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan Patient A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network Periodontics Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment Pre-Determination of Benefits (PDB) A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended Provider Discounts The difference between the contracted payment amount and the average area charge for a procedure Scheduled Plan Savings Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan Services The number of individual dental procedures rendered by dental care providers Utilization Management The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures

Glossary of Terms (Medical)

ACE inhibitors Inhibitors of Angiotensin-Converting Enzyme are a group of pharmaceuticals that are used in treatment of hypertension and congestive heart failure Active with Disease Management Engaged customers with ongoing interactions with a case manager Active with Pharmacy Services Engaged customers with ongoing interactions focused on coordinating medication refills Acute An illness of short duration (as opposed to chronic illness) Acute Major Experienced episodes of care greater than $500 that are not a chronichealthymaternity Acute Minor Experienced episodes of care less than $500 that are not chronichealthymaternity and have a low amount of facility related costs Admission An overnight confinement to a facility Admissions Reviewed Activity performed by a case manager prior to a scheduled admission to identify and address any issues challenges or gaps Asthma Inhaled Corticosteroids Asthma Inhaled Corticosteroids are often prescribed as a treatment for asthma Average Cost Sum of total paid claims divided by count of individuals incurring costs for medical and pharmacy services Brand Name

The proprietary or trade name of the medication

Breast Cancer Screening

Measures the percent of qualified women 40-69 years of age that are compliant with mammogram screening

Capitation

Arrangement where network providers receive a set dollar amount of money per covered member assigned to

their practice even if no services rendered

Cardiac catheterization

A medical procedure used to diagnose and treat certain heart conditions

Case Management

Coordination of services to help meet a patients health care needs usually when the patient requires multiple

services from multiple providers

Glossary of Terms (Medical)

Catastrophic Term used to describe when a member has accumulated payments in excess of $50000 for a specified time period Centers of Excellence Network hospitals that have achieved the highest (three star) scores for cost efficiency and effectiveness in treating selected proceduresconditions based on publicly-available patient data

Cervical Cancer Screening

Measures the percent of qualified members greater than 29 years of age who received at least one pap smear

Chronic

Defined as an illness or sickness that is not curable but may be controlled with treatment

Chronic Obstructive Pulmonary Disease (COPD) Defines a group of diseases characterized by airflow obstruction and includes chronic bronchitis and emphysema Churn Those members who either enrolled or disenrolled or did both during the analysis period (includes newborns) Coinsurance A cost sharing benefit feature between the insured (customer) and the insurer (Cigna) which represents their respective responsibility for a covered expense typically expressed as a pair of percentages Colon Cancer Screening Colorectal Cancer Screening (CRC) can detect pre-malignant polyps and guide their removal which in theory can prevent the development of colon cancer Co-managed Engaged customers working together with TheraCare and another Health Advocacy program(s) Condition Status Engaged customers that have completed a condition-specific assessment that measures disease severity Convenience Care Treatment for common family ailments such as strep throat pinkeye and athletes foot Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Copay Predetermined fees for medical services covered by a benefit plan which are paid by the member at the time of service Coronary angioplasty A medical procedure in which a balloon is used to open a blockage in a coronary (heart) artery narrowed by atherosclerosis improving blood flow

Glossary of Terms (Medical)

Coronary Artery Bypass Graft (CABG) Surgery where blood flow is rerouted through a new artery or vein that is grafted around diseased sections of coronary arteries Cost Share Benefit plan arrangement requiring that the participant pay a portion of the costs This includes copayments coinsurance and deductibles Covered Charges Net charges minus the items not covered by the benefit plan Items not covered include charges for ineligible services network discounts etc CT A diagnostic imaging scan also called a Cat Scan (computed tomography) Declining Engaged customers that have completed an assessment two times and have demonstrated a worsening of their condition Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits Demographic Risk Score Risks based on gender and age of the member Denied Charges Amounts not covered due to lack of information about the claim Diabetes retinopathy Diabetic retinopathy is the most common diabetic eye disease and a leading cause of blindness in American adults Diagnostic Testing Refers to other significant testing procedures not named - examples include doppler electrocardiograph cardiac ultrasound and sleep studies Did Not Engage Reached customers who declined to engage with TheraCare Discounts Amounts reduced by a contractual fee arrangement with network participating providers prompt pay arrangements or Hospital Savings Program (HSP) Emergency Room - Diagnostic Groupings Musc - Musculoskeletal ENT - EarNoseThroat Skin - Skin Resp - Respiratory Circ - Circulatory Dig - Digestive Inj - Injury

Glossary of Terms (Medical) Engaged Reached customers who have an ongoing interaction with TheraCare Episode Risk Group (ERG) Uses pre-determined weights and a members profile to calculate a risk score This risk assessment is intended to evaluate current and future risks Episode Treatment Group (ETG) An illness classification methodology derived by analyzing actual claim experience and clinical review Esophagitis (digestive) Inflammation of the lining of the esophagus the tube that carries food from the throat to the stomach Evaluation and Management (EampM) EampM services refer to visits and consultations furnished by physicians Facility A site where health care services are delivered including hospitals convalescent units skilled nursing facilities and birthing centers Facility Outpatient Refers to services and costs that are incurred at a facility but did not result in an admission Fee for Service Compensating providers for rendering patient care which is based on an as services are rendered basis Gaps In Care Occurs when individuals do not receive or adhere to care that is consistent with medically proven guidelines for prevention and treatment Gastroenteritis (digestive) A condition that causes irritation and inflammation of the stomach and intestines (the gastrointestinal tract) Generic Drug A prescription drug that has the same active-ingredient formula as a brand-name drug Generic Efficiency This metric illustrates the rate of generic utilization for drugs in which a generic option is available HbA1c Test Glycohemoglobin blood test measures the average blood glucose level over the past 120 days Health Advisor (HA) Health specialists provide highly personalized management outreach and coaching to help members navigate through healthcare choices Health Advocacy Health Advocacy is the term Cigna uses to describe the process we use to improve health and lower costs for our customers and members Health Information Lines (HIL)

Provides customers with telephonic access to a health specialist and audio library when they have a health

question or need information about available treatment options

Glossary of Terms (Medical)

Healthy Babies Program

A voluntary prenatal program which offers expectant parents educational materials to encourage early prenatal

care and promote a healthy pregnancy Healthy Pregnancies Healthy Babies Program (HPHB) HPHB is a comprehensive maternity management program where goal is to reduce the number of pre-term and underweight babies ICD-9 International Statistical Classification of Disease used for morbidity and mortality statistics reimbursement systems and automated decision support Identified for Outreach Distinct customers targeted for TheraCare contact based on taking a specialty medication for their targeted condition Improving Engaged customers that have completed an assessment two times and have demonstrated an improvement in the status of their condition In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Inpatient Refers to services and costs that are incurred during a facility admission LDL-C Screening Blood test which measures low-density lipoprotein cholesterol Lipotropics Drugs which are designed to lower cholesterol and triglyceride levels which help reduce amount of overall fatty substances in the blood Mail Order Drugs A feature of a pharmacy program that enables a participant to send their prescription (and any applicable copay) directly to a mail-order vendor Maintenance Drugs Medications that are prescribed for long-term treatment of chronic conditions such as diabetes high blood pressure or asthma Major Diagnostic Categories (MDC) Industry standard groupings of ICD-9 diagnostic codes which relate to various body systems for inpatient and outpatient claims Major Joint (musculoskeletal) Examples of what comprises this category are major joint and limb reattachments hip or knee replacement Medication Adherence Reflection of the degree to which the patient is adhering to the prescribed medication treatment regimen

Glossary of Terms (Medical)

Medication Adherence Rate (MPR) MPR is calculated as the sum of the days supply (from claims) for a medication during a defined period of time divided by the number of days elapsed during the period MRI Magnetic Resonance Imaging - a type of diagnostic test Network Dollar Penetration All charges submitted by in-network providers as a percentage of overall charges NICU Neonatal Intensive Care Unit which provides a high level of intensive care to premature infants No Change Engaged customers that have completed an assessment two times and have not demonstrated an improvement or worsening of their condition Non-Preferred Brand Drug Drugs in the third tier of a pharmacy program brand-name drugs that either have generic equivalents or may have one or more preferred brand options Non-Users A member that had no episode of care medical or pharmacy Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Office visit Services delivered by a physician clinician or practitioner within the confines of a professional office setting Orthopedic A branch of medicine concerned with the correction or prevention of deformities disorders or injuries of the skeleton (tendons and ligaments) Other Medical (cardiac) Some examples of what comprises this category hypertension vascular procedures and angina Other Surgical (cardiac) Some examples of what comprises this category major cardiovascular procedures circulatory disorders and pacemaker Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design Outpatient Refers to services and costs that are incurred outside of a facility admission Pathology The study and diagnosis of disease through examination of organs tissues bodily fluids and whole bodies PET scan Positron Emission Tomography scan (specialized imaging)

Glossary of Terms (Medical)

Pharmacy Payments Includes prescription drug expenses paid under a pharmacy program These expenses would not include drugs covered under the medical benefit plan PHS PHS requires precertification of coverage primarily for inpatient care PHS+ PHS+ required precertification of coverage for both inpatient care and certain select outpatient services Pre-Certification Process of confirming eligibility and collecting information prior to inpatient admissions and selected ambulatory procedures and services Predictive Model System of using historical claims data to stratify members and identify those who can best benefit from case management andor disease management Preferred Brand Drug Drugs in the second tier of a Cigna two or three tier pharmacy program which have no generic equivalent Preventive Care Measures taken to prevent illness or injury and may include examinationsscreening tests tailored to an individuals age health and family history Primary Care Practitioner Include physicians and nonphysician primary care practitioners whom members are able to select as primary care practitioners Productivity Score Engaged customers that have completed a productivity assessment that measures absenteeism and presenteeism between their first and most recent measure Professional This category includes primary care physicians specialists (oncologists cardiologists neurologists obstetricians etc) surgeons etc Radiology Radiology is the medical specialty directing medical imaging technologies to diagnose and treat diseases Reached Identified customers who have had a conversation with TheraCare Retail Relates to services rendered by participating retail pharmacies Script A dispensed prescription Services per 1000 Count of medical and pharmacy services normalized per 1000 customers

Glossary of Terms (Medical)

Specialty Case Management Case management programs targeted to impact specific diseases and conditions - examples include oncology rehab and high risk maternity Spinal fusion A surgical procedure used to correct problems with the bones (vertebrae) of the back (spine) Therapeutic Class Major therapeutic classes include Central Nervous System Cardiovascular Hormonal Anti-infectives Pain AllergyRespiratory and other drugs Total Paid Sum of total medical and pharmacy paid claims Total Population Total customers eligible for the TheraCare benefit Total Value (Medication Adherence) Cost savings associated with customers whose medication adherence rate (MPR) shifted from below to above 80 between their first and most current measure Adherence value is based on a Cigna study of differences in medical costs associated with customers who became adherent versus those who remained non-adherent Total Value (Productivity) The value of productivity is based on the difference in the percent productivity between a members first measure and most current multiplied by the median income calculated by the US Bureau of Labor Statistics Unable to Reach Number of customers identified for outreach that TheraCare was able to contact by phone Unique Claimants A count of members who had one or more claims processed for a benefit plan during a specified time period Valve Replacement Example of what comprises this category cardiac valve and other major cardiothoracic procedures Well Visits Designed to discuss general health and any problems then focus on general disease prevention and health maintenance on a regular basis

Consultative Analytics

Sample Company

Copyright 2014 Cigna - Confidential amp Privileged - Not for Distribution

SM

Table of Contents

bull Dental

bull HCST

Plan cost amp trend

Dental Summary

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot Net effective discount decreased from 154 to 149 a decrease of 05

middot Network Utilization decreased from 541 to 532 a decrease of 09

middot The number of unique members receiving a cleaning increased from 623 to 649 an increase of 26

Demographic Summary

Base

Current

Trend

Average Number of Employees

338

428

264

Average Number of Members

771

972

260

Average Member Age

282

287

18

Services per Claimant

53

56

57

of Members Using Plan

681

703

22

of Unique Members Receiving a Cleaning

623

649

26

$60

$45

$30

$15

$0

Base

Current

$1408

$2244

$2512

$2791

$3921

$5035

Cost Share PMPM

Paid Amount PMPM

Plan Spend PMPM

Claims Summary

Base

Current

Trend

Charges

$355733

$568492

598

Charges in Network

$192298

$302256

572

DNSP Charges

$16685

$39487

1367

Network Utilization

541

532

-09

DNSP Utilization

47

69

22

In Network Discounts

$51738

$77124

491

DNSP Discounts

$2879

$7477

1597

Total Discounts

$54617

$84601

549

Net Effective Discount

154

149

-05

Total Utilization

587

601

14

Plan Design Savings

$78079

$155066

986

Savings as of submitted

219

273

54

Utilization Management

and Utilization Review Savings

$29327

$57667

966

Savings as of submitted

82

101

19

Savings as of paid

151

213

62

Total Savings

$162023

$297333

835

Total Savings as of submitted

$29327

523

68

Employer Paid Amount

$193710

$271159

400

Paid Amount PEPM

$5728

$6343

107

Paid Amount PMPM

$2512

$2791

111

PAGE 3 OF 8

Dental - Utilization by Type of Service

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot There is an increase in cost in 6 categories and a decrease in cost in 2 categories for an overall cost trend of 111

middot There is an increase in services per thousand in 6 categories and a decrease in services per thousand in 2 categories for an overall utilization trend of 97

middot High utilization for DiagnosticPreventive services can lead to lower usage of other service categories

Employer Paid by Service Type - PMPM

Base

Current

Trend

DiagnosticPreventive

$1402

$1475

52

Basic Restorative

$316

$432

367

Major Restorative

$262

$387

474

Endodontics

$156

$097

-377

Periodontics

$127

$137

80

Oral Surgery

$105

$085

-192

Orthodontics

$114

$117

19

Other Services

$030

$062

1046

Total

$2512

$2791

111

Services per 1000 Members by Type

Base

Current

Trend

DiagnosticPreventive

32934

33710

24

Basic Restorative

4078

5474

342

Major Restorative

872

1693

942

Endodontics

389

259

-333

Periodontics

1401

1446

32

Oral Surgery

918

1001

90

Orthodontics

1385

1223

-117

Other Services

1230

2570

1090

Total

43206

47376

97

PAGE 4 OF 8

Glossary

Additional Plan Design Savings
Savings generated from contractual limitations and benefits exclusions
Adjunctive General Services
Palliative treatments consultations emergency care second opinions and anesthesia
Age Maximum
Savings due to age limits on fluoride treatments sealants orthodontic services and other services
Alternate Benefit Provision
This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards
Annual Maximum
Savings due to a patient reaching the maximum payment under the plan often per calendar year
Average Area Charge
Average charge based on the number of dentist in the geographical area pertaining to your membership
Basic Restorative
Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment)
Benefit Option
This code is used to identify different Cigna product lines purchased by a customer

Charges
The amount charged by a dentist for dental services rendered
Children
Children are defined as child step-child handicapped child eligible students and adult dependent
Claim Branch
This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure
Coinsurance
The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member
Coordination of Benefits (COB)
The amount saved when Cigna is the secondary insurer It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary
Covered Employees
The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had atone day of coverage
Deductible
An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits
DiagnosticPreventive
Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments

Glossary

Endodontics
The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth
Frequency Maximum
Savings due to frequency limits on examinations cleanings radiographs crowns and other services
Ineligible Charges
Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services
In-Network
Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship
Major Restorative
Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures)
Member
An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents
Missing Tooth Limitation
A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage

Norm
Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated
Oral Surgery
Non-surgical and surgical extractions and other surgical procedures
Orthodontics
Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers
Other Savings
Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons
Out-of-Network
Services rendered by providers who are not part of the Cigna network based on your benefit plan design
Paid Claims
That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan
Patient
A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network
Periodontics
Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment

Glossary

Pre-Determination of Benefits (PDB)
A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended
Provider Discounts
The difference between the contracted payment amount and the average area charge for a procedure
Scheduled Plan Savings
Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan
Services
The number of individual dental procedures rendered by dental care providers
Utlization Management
The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures



Report Parameters

Global Parameters

Overall Dates

Current

Base

Incurred

012013 to 102013

012012 to 102012

Incurred Runout

012013 to 122013

012012 to 122012

Catastrophic Threshold

$25000

Exclude Pharmacy

No

Package 406029

Package Name

Package 1

Structure

Status = Division = Products = DPPONAOAP

Package Parameters

PMPMBCOverrideNo

Normative Values

201212

ENVESTNET ASSET MANAGEMENT3330120

PAGE 8 OF 8

CP_900

CP_902

CP_905

Report Parameters

Report Parameters
Accounts 600100
Structure ID 999999
Global Parameters
Current Base
Incurred 012013 to 102013 012012 to 102012
Incurred Runout 012013 to 122013 012012 to 122012
Catastrophic Threshold $25000
Package 406029
Package Name Package 1
Structure Status = Division = Products = DPPOOAP
Package Parameters PMPMBCOverrideNo
Healthcare Spend and Trend -- Facilities
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Top Facilities
Facility Information Base
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
DUKE UNIVERSITY HOSPITAL NC 27710 3 11 2 25 $134313 $4460 $138773 $137257 $1516
UNIVERSITY HOSPITAL CO 80246 5 36 2 8 $110611 $5501 $116112 $114751 $1360
SWEDISH MEDICAL CENTER WA 98107 5 11 3 11 $24478 $13353 $37831 $34842 $2989
WHITE PLAINS HOSPITAL CENTER NY 10601 1 16 1 8 $28253 $8419 $36672 $35586 $1086
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 11 7 14 $22887 $9040 $31927 $24023 $7904
EL CAMINO HOSPITAL CA 94040 8 9 2 4 $3710 $16913 $20623 $16575 $4048
GULF COAST MEDICAL CENTER FL 33912 1 2 1 2 $17808 $1730 $19538 $17966 $1572
LITTLETON HOSPITAL CO 80210 4 5 1 2 $5746 $10595 $16341 $15496 $845
SOUTH SHORE HOSPITAL MA 02190 5 4 2 5 $9669 $5297 $14965 $10971 $3994
ROSE MEDICAL CENTER CO 80220 6 10 2 5 $10532 $4250 $14781 $12245 $2536
SWEDISH COVENANT HOSPITAL IL 60625 2 3 2 8 $13540 $471 $14011 $13243 $768
CHRIST HOSPITAL AND MEDICAL CENTER-ADVOCATE IL 60453 2 2 1 1 $11300 $953 $12253 $10638 $1615
MEDICAL CENTER OF AURORA CO 80011 6 12 1 1 $2069 $10065 $12134 $9456 $2678
ALEXIAN BROTHERS MEDICAL CENTER IL 60007 2 3 2 8 $8579 $2451 $11030 $9110 $1920
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 3 $8806 $1631 $10437 $8652 $1785
PORTER HOSPITAL CO 80210 1 3 1 1 $3862 $6083 $9945 $8111 $1834
EXEMPLA LUTHERAN MEDICAL CENTER CO 80263 3 5 2 3 $7145 $2590 $9735 $7895 $1840
LENOX HILL HOSPITAL NY 10075 3 1 2 5 $8925 $80 $9005 $8346 $659
NEW YORK METHODIST HOSPITAL NY 11215 2 4 2 4 $8946 $0 $8946 $7455 $1490
SKY RIDGE MEDICAL CENTER CO 80124 3 2 1 2 $6200 $933 $7133 $5865 $1268
SWEDISH MEDICAL CENTER CO 80113 5 3 2 2 $3950 $2606 $6556 $5474 $1082
Facility Information Current
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
ST JOSEPHS HOSPITAL NORTH FL 33558 2 3 2 8 $63838 $3381 $67219 $65145 $2074
MASSACHUSETTS GENERAL HOSPITAL MA 02114 9 28 1 3 $39143 $21507 $60650 $53367 $7283
BRIGHAM AND WOMENS HOSPITAL MA 02115 4 32 2 5 $31487 $26410 $57897 $52707 $5189
ST VINCENTS MEDICAL CENTER CT 06606 2 4 1 5 $45104 $3715 $48819 $46857 $1963
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 29 4 10 $13841 $33404 $47245 $37697 $9548
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 5 $34945 $1863 $36808 $35089 $1719
NORTHSHORE UNIVERSITY HEALTH SYSTEM IL 60026 14 29 1 1 $4079 $23880 $27959 $23229 $4730
CHILDRENS HOSPITAL COLORADO CO 80218 11 26 1 2 $7529 $18234 $25763 $19504 $6259
SWEDISH MEDICAL CENTER WA 98107 6 15 2 4 $10995 $13964 $24959 $20207 $4752
AVISTA HOSPITAL CO 80027 6 10 2 4 $7544 $11586 $19130 $16109 $3022
PLAINVIEW HOSPITAL NY 11803 1 2 1 1 $17127 $625 $17752 $16723 $1028
EL CAMINO HOSPITAL CA 94040 5 3 2 4 $16800 $867 $17667 $15934 $1733
SKY RIDGE MEDICAL CENTER CO 80124 3 1 2 6 $15345 $1523 $16868 $14054 $2814
MEDICAL CITY DALLAS HOSPITAL TX 75230 1 1 1 10 $15847 $291 $16137 $15184 $953
COMMUNITY HOSPITAL IN 46321 2 5 1 2 $6538 $6614 $13151 $13151 $0
CMC NORTHEAST NC 28025 6 9 1 1 $2497 $7022 $9519 $7913 $1607
PORTER REGIONAL HOSPITAL IN 46383 4 9 2 2 $4189 $5103 $9291 $6584 $2707
LAS COLINAS MEDICAL CENTER TX 75039 1 1 1 3 $7631 $1170 $8801 $6728 $2073
HIGHLINE MEDICAL CENTER WA 98168 3 7 2 2 $7079 $850 $7929 $5587 $2342
PSL MEDICAL CTR CO 80218 4 4 0 0 $1780 $1000 $2780 $1482 $1298
MAYO CLINIC ARIZONA AZ 85038 1 8 1 5 $1184 $870 $2054 $2054 $0
Healthcare Spend and Trend -- Pharmacy - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Pharmacy
Key Indicators Base Current Change Norm
Average Number of Employees 330 419 268
Average Number of Members 763 949 244
Ingredient Cost PMPM $6697 $7405 106 $000
Plan Cost PMPM $6838 $7528 101
Employer Paid PMPM $5854 $6596 127 $000
Cost Share PMPM $984 $932 -53 $000
Cost Share as percent of Ingredient Cost 147 126 -21 00
Scripts PMPY 68 69 14 00
Retail Adjusted Scripts PMPY 75 76 16 00
Average Ingredient Cost per script $11750 $12812 90 $000
Generic Rx Utilization Rate 766 798 32 00
Mail Order Fill Rate - Percent of total 46 46 -00 00
Mail Order Fill Rate - Retail adjusted 118 119 01 00
Formulary Brand Compliance Rate 766 747 -19 00
$000 $000 00 $000
Average Cost generic script $1077 $997 -75 $000
Average Cost Preferred script $3273 $3019 -78 $000
Average Cost Non-Preferred Script $4581 $5936 296 $000
Specialty Ingredient Cost PMPM 238 295 237 00
Specialty Scripts PMPY 13 09 -319 00
Specialty as Percent of Total Employer Paid 0 0 40 0
Analysis of Charges and Payments - Pharmacy
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL Base Current Change Base Current Base Current
Dispensing Fee $6793 $7771 144 $6793 $7771 $0 $0
Gross Cost $511008 $702852 375 $511008 $702807 $0 $45
Member Cost Share $75101 $88480 178 $75101 $88462 $0 $18
Sales Tax $1645 $1657 08 $1645 $1657 $0 $0
Submitted Charges $757561 $1045329 380 $757561 $1041219 $0 $4110
Discounts $246554 $342477 389 $246554 $338412 $0 $4065
Eligible $511008 $702852 375 $511008 $702807 $0 $45
Medical amp Pharmacy Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 184 $0
lt=$100 $1485 $2425 009 48 $51
gt$100lt=$500 $50742 $68754 260 241 $285
gt$500lt=$1000 $57754 $84220 319 116 $726
gt$1000lt=$2500 $184197 $262536 994 164 $1601
gt$2500lt=$5000 $220642 $289440 1096 81 $3573
gt$5000lt=$10000 $307808 $387323 1466 53 $7308
gt$10000lt=$25000 $433251 $533558 2020 36 $14821
gt$25000lt=$50000 $272862 $303656 1149 9 $33740
gt$50000lt=$75000 $168221 $175543 665 3 $58514
gt$75000lt=$100000 $0 $0 000 0 $0
gt$100000 $522732 $534222 2022 4 $133555
Total $2219696 $2641676 10000 939 $2813
CURRENT NORMS
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments per Unique Claimant of Total Payments Payments per Unique Claimants
lt$0 $0 $0 00 0 $0 00 $0
$0 $0 $0 00 261 $0 00 $0
lt=$100 $2194 $3556 01 70 $51 00 $0
gt$100lt=$500 $58043 $77943 25 289 $270 00 $0
gt$500lt=$1000 $77542 $105134 34 147 $715 00 $0
gt$1000lt=$2500 $206436 $309046 100 193 $1601 00 $0
gt$2500lt=$5000 $241777 $328091 106 92 $3566 00 $0
gt$5000lt=$10000 $373446 $489962 159 70 $6999 00 $0
gt$10000lt=$25000 $503832 $601048 194 40 $15026 00 $0
gt$25000lt=$50000 $443308 $476307 154 14 $34022 00 $0
gt$50000lt=$75000 $341800 $362988 117 6 $60498 00 $0
gt$75000lt=$100000 $325086 $336391 109 4 $84098 00 $0
gt$100000 $0 $0 00 0 $0 00 $0
Total $2573464 $3090466 1000 1186 $2606
Minor Therapeutic Classes
Rank by Current period plan spend
BASE CURRENT CHANGE NORM
Top 15 Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM
MultipleLateral Sclerosis $757 8 2 $981 11 2 296 375 00 $000
Antineoplastics $787 68 8 $721 51 8 -84 -250 00 $000
Asthma Related $741 246 88 $661 338 125 -108 374 420 $000
Stimulants $443 177 31 $514 229 38 159 294 226 $000
Antidepressants $485 464 69 $374 530 98 -228 142 420 $000
Anti-Inflam Disease Modifiers $114 3 2 $349 8 3 2072 1667 500 $000
Cystic Fibrosis $000 0 0 $318 2 1 00 00 00 $000
Contraceptives $329 389 70 $314 528 87 -46 357 243 $000
Acne Agents $174 56 24 $195 58 30 119 36 250 $000
Insulins $133 51 8 $170 74 9 273 451 125 $000
Antivirals $112 70 26 $150 79 31 344 129 192 $000
Tetracyclines $163 62 20 $150 91 34 -82 468 700 $000
Lipid Lowering $144 128 26 $141 209 37 -20 633 423 $000
Antiulcer $129 181 46 $140 170 42 84 -61 -87 $000
Hypoglycemics $122 104 11 $139 135 17 135 298 545 $000
Other $2206 2342 1044 $2212 2973 1316 03 269 261 $000
Top Drugs By Total Plan Spend
Current Rank Top 20 Drug Name Indication Tier of Scripts Plan Spend Employer Paid Cost Share Base Rank
1 GILENYA Multiple Sclerosis Non-Preferred Brand 11 $93117 $92282 $835 2
2 GLEEVEC Cancer Preferred Brand 10 $66518 $66518 $0 1
3 PULMOZYME Cystic Fibrosis Preferred Brand 2 $30214 $30074 $140 NA
4 XOLAIR Asthma Preferred Brand 3 $28214 $27996 $217 3
5 METHYLPHENIDATE ER ADHDNarcolepsy Generic 79 $19345 $18053 $1292 5
6 CYMBALTA Depression Preferred Brand 53 $17555 $15865 $1690 4
7 HUMIRA Arthritis Preferred Brand 2 $14926 $14926 $0 NA
8 ENBREL Arthritis Preferred Brand 5 $11505 $11380 $125 45
9 ATRIPLA HIV Non-Preferred Brand 5 $9500 $9275 $225 6
10 CREON Cystic Fibrosis Preferred Brand 2 $8332 $8192 $140 NA
11 LIALDA Crohns Disease Preferred Brand 10 $7975 $7725 $250 9
12 ONE TOUCH ULTRA TEST STRIPS Diabetes SuppliesOther 24 $7823 $7183 $640 11
13 ADDERALL XR ADHD Preferred Brand 25 $7512 $6887 $625 43
14 LEVALBUTEROL HCL Asthma Generic 12 $7099 $6959 $140 NA
15 AMPHETAMINE SALT COMBO ADHD Generic 64 $6821 $5811 $1010 25
16 LOVENOX Blood thinner Non-Preferred Brand 3 $6782 $6617 $165 NA
17 CIMZIA Crohns Disease Non-Preferred Brand 1 $6708 $3821 $2887 14
18 LUNESTA Sedative Non-Preferred Brand 25 $6050 $5159 $891 13
19 ORACEA Infection Preferred Brand 14 $6016 $5666 $350 20
20 NUVIGIL Narcolepsy Non-Preferred Brand 13 $5904 $4896 $1008 30
Top 25 specific drug therapeutic classes ranked by of scripts
Current Rank Drug Name Tier Indication Scripts Ingredient Cost per Script
1 SERTRALINE HCL Generic Depression 118 $1976
2 LISINOPRIL Generic Hypertension 117 $1097
3 AMOXICILLIN Generic Infection 110 $1023
4 HYDROCODONE-ACETAMINOPHEN Generic Pain 105 $2137
5 FLUTICASONE PROPIONATE Generic Nasal Congestion 94 $3130
6 SYNTHROID Preferred Brand Thyroid 93 $2689
7 AZITHROMYCIN Generic Infection 90 $2286
8 LEVOTHYROXINE SODIUM Generic Thyroid 87 $1067
9 METHYLPHENIDATE ER Generic ADHDNarcolepsy 79 $24337
10 AMPHETAMINE SALT COMBO Generic ADHD 64 $10471
11 SIMVASTATIN Generic Cholesterol 64 $1644
12 METFORMIN HCL ER Generic Diabetes 63 $7571
13 CITALOPRAM HBR Generic Depression 63 $1045
14 MONTELUKAST SODIUM Generic Asthma 62 $5695
15 ATORVASTATIN CALCIUM Generic Cholesterol 61 $3772
16 FLUOXETINE HCL Generic Depression 56 $1345
17 OMEPRAZOLE Generic Ulcer Heartburn 55 $3224
18 CYMBALTA Preferred Brand Depression 53 $32709
19 LOSARTAN POTASSIUM Generic Hypertension 50 $2410
20 ZOLPIDEM TARTRATE Generic Sedative 50 $1799
21 BUPROPION XL Generic Depression 49 $5055
22 MICROGESTIN FE Generic Contraception 48 $2641
23 AMLODIPINE BESYLATE Generic Hypertension 48 $1508
24 ALPRAZOLAM Generic Anxiety 48 $595
25 VALACYCLOVIR Generic Antivirals 46 $7037
Top 25 specific drug therapeutic classes ranked cost per scripts
Current Rank Drug Name Unique Individuals Bio-Pharmaceutical Indication Ingredient Cost per Script Ingredient Cost Scripts
1 PULMOZYME 1 Y Cystic Fibrosis $15107 $30214 2
2 XOLAIR 1 Y Asthma $9405 $28214 3
3 GILENYA 2 N Multiple Sclerosis $8465 $93117 11
4 HUMIRA 1 Y Arthritis $7463 $14926 2
5 CIMZIA 1 Y Crohns Disease $6708 $6708 1
6 GLEEVEC 1 N Cancer $6652 $66518 10
7 CAYSTON 1 N Infection $5758 $5758 1
8 VANCOMYCIN HCL 1 N Infection $4246 $4246 1
9 CREON 2 N Cystic Fibrosis $4164 $8328 2
10 VALCYTE 1 N Antivirals $2720 $5440 2
11 ENBREL 1 Y Arthritis $2301 $11505 5
12 LOVENOX 1 N Blood thinner $2261 $6782 3
13 ATRIPLA 1 N HIV $1900 $9500 5
14 ABSORICA 1 N Acne $1817 $3634 2
15 MEPRON 1 N Infection $1702 $3405 2
16 ZYVOX 1 N Infection $1602 $1602 1
17 HUMATROPE 1 Y Growth Hormone $1559 $1559 1
18 SIMCOR 1 N Cholesterol $1154 $3463 3
19 VANOS 1 N Itching Inflammation $1141 $1141 1
20 ANDROGEL 2 N Hormone Replacement $1092 $2183 2
21 SOLODYN 1 N Infection $891 $1782 2
22 PENTASA 2 N Crohns Disease $874 $3497 4
23 ENOXAPARIN SODIUM 1 N Blood thinner $800 $800 1
24 LIALDA 2 N Crohns Disease $779 $7786 10
25 ASACOL HD 1 N Crohns Disease $777 $777 1
Pharmacy Scripts and Cost by Age Category
Average Number of Prescriptions by Age Category Base Current Change Average Pharmacy Payments by Age Category Base Current Change
lt1 01 00 -598 lt1 $135 $45 -665
1-17 09 08 -83 1-17 $259 $454 756
18-29 10 13 308 18-29 $902 $723 -198
30-39 21 17 -166 30-39 $670 $1015 515
40-49 15 15 20 40-49 $608 $514 -155
50-59 12 13 102 50-59 $1959 $1699 -133
60-64 01 02 1123 60-64 $1790 $913 -490
AVERAGE 68 69 15 AVERAGE $759 $819 79
of Prescriptions by Age Category Base Current Change of Payments by Age Category Base Current Change
lt1 14 06 -09 lt1 04 01 -03
1-17 132 120 -13 1-17 80 126 46
18-29 144 186 42 18-29 206 156 -50
30-39 301 248 -53 30-39 229 293 64
40-49 222 223 01 40-49 143 120 -23
50-59 175 190 15 50-59 308 290 -18
60-64 11 24 13 60-64 31 13 -18
AVERAGE 1000 1000 00
Percent of Prescriptions Base Current Change Percent of Payments Base Current Change
Female 596 575 -20 Female 547 572 25
Male 404 425 20 Male 453 428 -25
Average Prescriptions Base Current Change Average Payment per Unique Claimant Base Current Change
Female 8716 8673 -05 Female $768 $881 148
Male 5194 5462 52 Male $750 $749 -01
Top 10 Drugs for Top 5 Therapeutic Classes by Number of Prescriptions
Pharmacy Statistics by Therapeutic Class Including Brand Name
Base Current Base - Current Change
Therapeutic Class Brand Name Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount
Contraceptivesoral Microgestin Fe 30 1008 6 $1035 48 1344 7 $1347 333 -1000 1202 301
Contraceptivesoral Loestrin 24 Fe 70 2184 13 $6034 44 1344 9 $4046 -385 -428 -280 -329
Contraceptivesoral Necon 18 684 3 $666 31 791 3 $880 156 -1000 1067 322
Contraceptivesoral Apri 5 140 1 $130 27 721 3 $744 4150 -1000 8271 4714
Contraceptivesoral Gianvi 4 112 1 $248 22 672 6 $1484 5000 -1000 6125 4977
Contraceptivesoral Reclipsen 16 448 2 $423 20 560 2 $572 250 -1000 1172 351
Contraceptivesoral Sprintec 4 112 2 $83 16 448 3 $316 3000 -1000 6259 2823
Contraceptivesoral Trinessa 0 0 0 $0 15 420 3 $344 00 00 00 00
Contraceptivesoral Syeda 3 84 1 $205 15 476 3 $1143 4667 -1000 5551 4590
Contraceptivesoral Levora-28 11 308 1 $321 15 420 2 $430 364 -1000 1037 340
Contraceptivesoral All Other 205 7116 53 $13548 258 8784 67 $15902 234 -504 415 174
Contraceptivesoral Subtotal 366 12196 65 $22693 511 15980 79 $27209 310 -562 515 199
Selective Serotonin Reuptake Inhibitor (Ssris) Sertraline Hcl 81 2718 27 $1359 118 4020 38 $2518 479 504 1598 852
Selective Serotonin Reuptake Inhibitor (Ssris) Citalopram Hbr 65 1950 19 $716 63 1890 25 $757 -31 -168 867 57
Selective Serotonin Reuptake Inhibitor (Ssris) Fluoxetine Hcl 62 1840 17 $912 56 1654 20 $861 -101 95 -224 -57
Selective Serotonin Reuptake Inhibitor (Ssris) Escitalopram Oxalate 35 1170 15 $4898 38 1297 16 $1908 109 516 -705 -611
Selective Serotonin Reuptake Inhibitor (Ssris) Paroxetine Hcl 27 810 6 $1602 34 1020 6 $2077 259 -236 520 297
Selective Serotonin Reuptake Inhibitor (Ssris) Fluvoxamine Maleate 0 0 0 $0 5 150 1 $1302 00 00 00 00
Selective Serotonin Reuptake Inhibitor (Ssris) Luvox Cr 9 270 2 $2308 3 90 1 $973 -667 -667 -559 -578
Selective Serotonin Reuptake Inhibitor (Ssris) Prozac 1 30 1 $207 0 0 0 $0 -1000 00 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Lexapro 9 270 5 $1300 0 0 0 $0 -1000 -1000 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Subtotal 289 9058 51 $13304 317 10121 70 $10396 117 17 -301 -219
Analgesics Narcotics Hydrocodone-Acetaminophen 77 549 59 $1213 105 1057 68 $2502 925 246 2550 1062
Analgesics Narcotics Tramadol Hcl 45 527 6 $606 33 599 12 $469 137 -344 -28 -225
Analgesics Narcotics Oxycodone-Acetaminophen 26 78 24 $240 32 133 30 $352 705 393 837 467
Analgesics Narcotics Oxycodone Hcl 5 26 4 $86 26 392 11 $660 14077 2352 12785 6699
Analgesics Narcotics Fentanyl 0 0 0 $0 22 660 3 $2664 00 00 00 00
Analgesics Narcotics Methadone Hcl 5 150 1 $99 7 161 2 $156 73 194 664 569
Analgesics Narcotics Morphine Sulfate Er 1 5 1 $10 6 157 3 $174 30400 -1000 00 16426
Analgesics Narcotics Endocet 3 8 3 $38 3 14 3 $53 750 500 322 417
Analgesics Narcotics Tramadol Hcl Er 0 0 0 $0 2 60 1 $189 00 00 00 00
Analgesics Narcotics Oxycontin 0 0 0 $0 2 14 2 $57 00 00 00 00
Analgesics Narcotics All Other 4 74 2 $1256 4 41 4 $639 -446 00 -980 -491
Analgesics Narcotics Subtotal 166 1417 75 $3548 242 3288 89 $7916 1320 797 1535 1231
Thyroid Hormones Synthroid 52 1800 12 $1512 93 3240 24 $2715 800 773 1796 796
Thyroid Hormones Levothyroxine Sodium 65 2070 25 $614 87 3090 22 $1103 493 224 3772 795
Thyroid Hormones Armour Thyroid 10 300 1 $127 19 570 5 $234 900 846 00 846
Thyroid Hormones Liothyronine Sodium 8 225 2 $225 9 270 2 $219 200 125 -105 -23
Thyroid Hormones Levoxyl 22 780 5 $324 8 300 3 $141 -615 -620 -379 -565
Thyroid Hormones Np Thyroid 6 180 1 $60 4 120 1 $28 -333 -531 00 -531
Thyroid Hormones Tirosint 2 56 1 $90 3 84 1 $135 500 500 00 500
Thyroid Hormones Cytomel 0 0 0 $0 1 30 1 $182 00 00 00 00
Thyroid Hormones Subtotal 165 5411 24 $2952 224 7704 38 $4758 424 492 1499 612
Penicillins Amoxicillin 104 1092 94 $1372 110 1076 96 $1367 -15 157 -334 -04
Penicillins Amox Tr-Potassium Clavulanate 40 486 33 $1435 42 399 34 $1291 -179 -134 -81 -100
Penicillins Penicillin V Potassium 6 51 5 $74 12 116 12 $189 1275 1188 2874 1546
Penicillins Dicloxacillin Sodium 0 0 0 $0 2 17 2 $52 00 00 00 00
Penicillins Ampicillin Trihydrate 1 30 1 $15 1 5 1 $8 -833 -154 -1000 -437
Penicillins Subtotal 151 1659 114 $2896 167 1613 122 $2907 -28 101 -103 04
ALL Other Classes ALL Other Drugs 3212 87380 1500 $476379 4025 111548 1913 $661331 277 243 409 388
Total Total 4349 117121 523 $521772 5486 150254 640 $714517 283 178 402 369
Healthcare Spend and Trend Detail - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Financial Overview
Population Base Current Change
Avg Members 763 949 244
Avg Employees 331 419 268
Population by Tier Base Current Change
Employees 331 419 268
Spouses 151 180 192
Dependents 282 350 242
Average Contract Size 231 226
Total Plan Spend PMPM
Plan Spend Base Current Change Base Current Change
Medical Spend $2199402 $2486745 131 $288 $262 -91
Pharmacy Spend $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Total Employer Paid PMPM
Employer Paid Base Current Change Base Current Change
Medical Employer Paid $1852523 $2058222 111 $243 $217 -107
Pharmacy Employer Paid $446671 $626037 402 $59 $66 127
Total Combined Employer Paid $2299193 $2684259 167 $301 $283 -61
Cost Share Percent PMPM
Member Cost Share Base Current Base Current Change
Medical 158 172 $45 $45 -07
Pharmacy 144 124 $10 $9 -53
Total Cost Share 155 161 $55 $54 -15
Network Discounts Base Current Change
Total 563 497 -117
Total Plan Spend PMPM
Plan Spend by MSC Base Current Change Base Current Change
Inpatient $466518 $405828 -130 $61 $43 -300
Outpatient $627721 $801551 277 $82 $84 27
Professional $870027 $919727 57 $114 $97 -150
OMS $229787 $350526 525 $30 $37 227
Capitation $5349 $9112 704 $1 $1 370
Pharmacy $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Catastrophic Claims
Catastrophic Claimants Base Current Change
Claimants per 1000 189 190 06
Number of Claimants 12 15 250
Average Cost per Claim $68736 $55236 -196
of Total Spend 303 259 -146
Number of Claimants Average Cost Per Claimant
Relationship Base Current Change Base Current Change
Employee 3 6 1000 $66595 $60086 -98
Spouse 7 6 -143 $58236 $58673 08
Dependent 2 3 500 $108695 $38662 -644
Demographics
Female Male
of Members by Age Band and Gender Base Current Change Base Current Change
lt1 06 07 01 13 14 01
1-17 150 142 -08 145 143 -02
18-29 75 77 01 106 108 02
30-39 111 104 -07 133 129 -04
40-49 82 84 02 84 91 07
50-59 39 42 03 46 48 02
60-64 03 04 01 05 05 -00
65+ 00 00 00 00 01 01
TOTAL 467 460 -07 533 540 07
Female Male
Plan Spend by Age Band and Gender Base Current Change Base Current Change
lt1 20 12 -08 110 44 -65
1-17 96 74 -22 59 77 18
18-29 51 58 07 32 62 30
30-39 160 207 47 30 35 05
40-49 216 131 -84 123 71 -51
50-59 34 76 43 60 133 73
60-64 01 00 -00 09 17 08
65+ 00 00 00 00 01 01
TOTAL 577 560 -17 423 440 17
Female Male
PMPM Spend by Age Band and Gender Base Current Change Base Current Change
lt1 $941 $427 -546 $2279 $1029 -549
1-17 $177 $130 -263 $113 $165 457
18-29 $187 $190 16 $85 $183 1150
30-39 $400 $498 245 $63 $82 291
40-49 $729 $390 -465 $408 $266 -349
50-59 $237 $452 907 $363 $897 1469
60-64 $47 $30 -360 $469 $1044 1223
65+ $0 $0 $45 $884 18457
TOTAL $343 $304 -112 $221 $257 166
Plan Spend PMPM PMPM (NET OF CATS)
Relationship Base Current Change Base Current Change Base Current Change
Employee 336 417 81 $277 $319 152 $218 $235 78
Spouse 390 328 -62 $704 $584 -170 $459 $394 -141
Dependent 274 255 -19 $264 $233 -119 $185 $196 63
ICD9 Major Combined
Number of Claimants of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 181 212 171 165 164 -01 $349933 $390400 116
Pregnancy Childbirth Puerperium 30 23 -233 118 81 -37 $250764 $193128 -230
Gastrointestinal (Including Mouth) 95 100 53 46 78 31 $98420 $185077 880
Reproductive 129 171 326 57 78 20 $121576 $184213 515
InternalExternal Injury 64 72 125 21 77 55 $45406 $181843 3005
Renal And Urologic 50 53 60 94 73 -22 $200047 $172865 -136
NeurologicalCerebrovascular 49 72 469 46 70 23 $98299 $165785 687
Neoplasms 104 125 202 53 69 16 $112605 $164382 460
General Medical Diagnoses 374 433 158 63 69 06 $133488 $162817 220
HeartCirculatory 62 73 177 104 52 -52 $221435 $123821 -441
Ear Nose And Throat (Inc Upp Resp) 209 261 249 30 52 22 $63652 $122489 924
Endocrine Nutritional Metabolic 106 120 132 22 22 -01 $47539 $51434 82
Mental Disorders 68 88 294 26 22 -04 $54496 $51417 -57
Skin And Non-Malignant Breast 117 149 274 16 19 03 $34826 $45006 292
Lower Respiratory System 107 193 804 15 19 04 $31259 $44934 437
Infectious And Parasitic 128 153 195 11 19 08 $22608 $44284 959
Immune Disorders 51 63 235 14 12 -02 $29112 $28776 -12
Newborns 23 14 -391 80 12 -68 $169262 $27644 -837
Eye 68 85 250 11 07 -05 $23904 $15771 -340
Blood And Blood Forming Organs 29 25 -138 05 05 00 $9616 $10941 138
Substance Use Disorders 1 4 3000 00 02 02 $801 $4994 5238
Biliary Tract And Liver 8 7 -125 00 02 01 $857 $3928 3584
ICD9 Major Inpatient
Number of Admissions of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 2 6 2000 149 279 129 $69695 $113127 623
Pregnancy Childbirth Puerperium 18 9 -500 245 163 -83 $114379 $65992 -423
InternalExternal Injury 0 2 00 00 157 157 $0 $63851 00
HeartCirculatory 3 2 -333 195 139 -56 $90838 $56419 -379
Gastrointestinal (Including Mouth) 2 2 00 17 102 85 $7815 $41483 4308
NeurologicalCerebrovascular 0 1 00 00 39 39 $0 $15846 00
Newborns 15 8 -467 332 39 -294 $155110 $15629 -899
Neoplasms 0 1 00 00 36 36 $0 $14591 00
Ear Nose And Throat (Inc Upp Resp) 0 1 00 00 19 19 $0 $7529 00
Immune Disorders 0 1 00 00 10 10 $0 $4079 00
Infectious And Parasitic 0 1 00 00 09 09 $0 $3601 00
Blood And Blood Forming Organs 0 1 00 00 06 06 $0 $2497 00
Endocrine Nutritional Metabolic 0 1 00 00 03 03 $0 $1184 00
Mental Disorders 0 0 00 00 00 00 $0 $0 00
Reproductive 2 0 -1000 43 00 -43 $20107 $0 -1000
Renal And Urologic 0 0 00 18 00 -18 $8574 $0 -1000
Inpatient
Inpatient Spend Base Current Change
Plan Amount $466518 $405828 -130
Cost Share $26837 $28599 66
Paid Amount $439681 $377229 -142
Plan Amount PMPM $61 $43 -300
Utilization Base Current Change
Admissions 42 36 -143
Bed Days 126 109 -135
ALOS 300 303 09
Admits per K 660 455 -310
Bed Days per K 1981 1379 -304
Average Payment per Day $3703 $3723 06
Average Payment per Admission $11108 $11273 15
DRG Severity Index 088 118 340
Inpatient Maternity amp Newborns
BASE CURRENT CHANGE
Maternity Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 204 812 89 778 -567
Csection 47 188 25 222 -464
Other 00 00 00 00 00
Total 252 1000 114 1000 -547
BASE CURRENT CHANGE
Maternity Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $5769 $2586 $6435 $3753 115 451
Csection $8402 $1680 $10475 $3492 247 1078
Other $0 $0 $0 $0 00 00
Total $6262 $2277 $7332 $3666 171 610
BASE CURRENT CHANGE
Newborn Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 157 667 76 750 -517
Premature 16 67 13 125 -195
Full Term with Compl 63 267 13 125 -799
Total 236 1000 101 1000 -571
BASE CURRENT CHANGE
Newborn Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $841 $421 $1394 $643 657 529
Premature $3402 $1134 $5046 $5046 483 3449
Full Term with Compl $0 $0 $0 $0 00 00
Full Term with Compl $35824 $4777 $2220 $1110 -938 -768
Total $10341 $2927 $1954 $977 -811 -666
Outpatient
Outpatient Spend Base Current Change
Plan Amount $627721 $801551 277
Cost Share $118565 $151672 279
Paid Amount $509156 $649879 276
Plan Amount PMPM $82 $84 27
Utilization Base Current Change
Surgery per k 708 835 180
Diagnostic per k 13160 11764 -106
ER per k 1525 1455 -46
UC per k 645 557 -137
Other per k 9135 9234 11
Surgery CostService $1646 $2547 547
Diagnostic CostService $303 $274 -96
ER CostVisit $1223 $1391 137
UC CostVisit $165 $157 -52
Other CostService $301 $290 -35
Network Base Current Change
Office Visit 984 960 -25
Spend 992 954 -39
Professional
Professional Spend -- Inpatient Base Current Change
Plan Amount $202531 $82905 -591
Cost Share $25552 $12402 -515
Employer Paid $176979 $70504 -602
Plan Amount PMPM $27 $9 -671
Utilization per K Spend Per Service
Professional Inpatient Base Current Change Base Current Change
Anesthesia 377 253 -330 $1719 $987 -426
Obstetrics 425 126 -702 $1789 $1892 58
IP Visit 1305 1088 -166 $142 $128 -96
Surgery 660 202 -694 $1589 $664 -582
Newborn Care 550 177 -678 $385 $374 -31
Consult 126 177 408 $245 $248 14
Lab 5692 2834 -502 $8 $14 748
ER 110 63 -425 $241 $547 1270
Pathology 157 202 287 $133 $119 -102
Radiology 1053 405 -616 $51 $43 -147
Other 1116 417 -626 $137 $142 42
Professional Spend -- Outpatient Base Current Change
Plan Amount $667496 $836822 254
Cost Share $159281 $207263 301
Employer Paid $508215 $629558 239
Plan Amount PMPM $87 $88 08
Utilization per K Spend Per Service
Professional Outpatient Base Current Change Base Current Change
Anesthesia 535 721 349 $762 $865 135
Surgery 4167 4465 72 $277 $349 260
Consult 1635 1341 -180 $276 $257 -70
Prev Med 6682 6945 39 $134 $138 28
Diagnostic 2170 2555 178 $141 $130 -76
EampM 25535 25490 -02 $105 $106 09
Radiology 7704 7147 -72 $108 $97 -106
MHSA 5063 4579 -96 $105 $96 -94
RehabTherapy 28270 26299 -70 $43 $37 -152
Lab 24371 19645 -194 $23 $23 -08
Other 26006 24908 -42 $56 $61 101
Professional Office Visits Base Current Change
Plan Amount $312114 $420000 346
Cost Share $49291 $73375 489
Employer Paid $262823 $346625 319
Plan Amount PMPM $41 $44 82
Plan Cost per Office Visit $160 $171 70
Plan Cost per PCP Visit $156 $163 46
Plan Cost per Specialist Visit $167 $184 97
Utilization per K Spend Per Visit
Professional Office Visits Base Current Change Base Current Change
EampM 24733 24908 07 $105 $106 13
Prev Med 6525 6856 51 $135 $137 16
OMS Drugs 6352 6439 14 $55 $76 372
ImmunInject 9780 9538 -25 $26 $27 35
Surgery 1352 1670 235 $143 $146 25
Lab 8286 9690 169 $16 $17 57
Radiology 1572 1429 -91 $73 $95 300
Diagnostic 959 1379 438 $82 $89 82
RehabTherapy 1038 2049 975 $31 $32 40
Allergy 2626 1796 -316 $26 $27 34
Other 4072 5591 373 $50 $35 -297
Analysis of Charges and Payments - Medical
TOTAL IN NETWORK OUT OF NETWORK
Base Current Change Base Current Base Current
Average Number of Members 763 949 244
Total Unique Claimants 717 873 218 714 864 93 162
Plan Utilization 9395 9198 -21 9355 9103 1219 1707
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL (FFS Only) Base Current Change Base Current Base Current
Submitted Charges $5081452 $5142016 12 $4753676 $4933220 $327776 $208796
Charges Denied Due to Lack of Information $54591 $9499 -826 $52656 $4138 $1934 $5361
Net Charges $5026861 $5132517 21 $4701019 $4929082 $325842 $203435
Discounts $2299447 $2154569 -63 $2299447 $2154569 $0 $0
Plan Exclusions $94046 $59724 -365 $54003 $41057 $40044 $18667
Amounts above MRC $0 $0 00 $0 $0 $0 $0
Pre-Existing Conditions $1712 $2356 376 $1712 $2061 $0 $295
Ineligible Claimants $1529 $290 -810 $529 $290 $1000 $0
Plan Max Exceeded $13090 $124 -991 $13090 $124 $0 $0
Covered by Medicare $291 $319573 1098965 $291 $316871 $0 $2702
Other Reasons Not Covered $496280 $139762 -718 $285960 $66769 $210319 $72993
Total Amounts Not Covered $2906394 $2676398 -79 $2655031 $2581741 $251363 $94656
Covered Charges $2120467 $2456119 158 $2045988 $2347341 $74478 $108778
DeductibileCopay $224231 $294702 314 $192805 $228848 $31426 $65853
Coinsurance $122649 $133821 91 $111588 $118704 $11061 $15117
Member Cost Sharing $346880 $428522 235 $304393 $347552 $42487 $80970
COB $274 $82814 301706 $274 $81824 $0 $990
Payments $1773025 $1947427 98 $1741197 $1919525 $31828 $27902
Total Medical $2119905 $2375950 121 $2045590 $2267077 $74315 $108873
INCLUDES ALL CLAIMS PAID IN NETWORK INCLUDING CLAIMS NOT SUBJECT TO STANDARD DISCOUNT RATE GUARANTEE CALCULATIONS
Choice Fund Summary
Measures Current
EMPLOYER FUNDED
Medical $0
Pharmacy $0
Network Penetration amp Discounts
Base Current
MSC Plan Amount In Network Discounts Plan Amount In Network Discounts
Inpatient Facility $466518 1000 613 $405828 1000 486
Outpatient Facility $627721 953 646 $801551 991 567
Professional $870027 954 451 $919727 915 445
All Other $155639 978 399 $248844 948 337
Total $2119905 966 563 $2375950 964 497
Base
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 41 $869533 $336113 1 $305936 $130405
Outpatient Facility 404 $1675141 $592884 12 $96719 $34838
Professional 703 $1344808 $738017 82 $196313 $132010
All Other 336 $193049 $116044 15 $40595 $39594
Total 714 $4082530 $1783058 93 $639563 $336847
Current
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 34 $873336 $448909 0 $29442 -$43082
Outpatient Facility 493 $1807881 $783462 33 $35317 $18089
Professional 857 $1388625 $771637 136 $223204 $148091
All Other 423 $262408 $173883 31 $79249 $74961
Total 864 $4332250 $2177891 162 $367212 $198059
Network Base Current Change Norm
Admissions In Network 10000 10000 00
of Office Visits In Network 9842 9598 -24
Medical Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 228 $0
lt=$100 $1506 $2269 008 38 $60
gt$100lt=$500 $56758 $74636 320 273 $273
gt$500lt=$1000 $59097 $84572 333 120 $705
gt$1000lt=$2500 $148905 $217579 840 141 $1543
gt$2500lt=$5000 $129788 $175149 732 51 $3434
gt$5000lt=$10000 $247890 $313290 1398 45 $6962
gt$10000lt=$25000 $339092 $423594 1913 31 $13664
gt$25000lt=$50000 $226934 $252007 1280 8 $31501
gt$50000lt=$75000 $47218 $50384 266 1 $50384
gt$75000lt=$100000 $95355 $98256 538 1 $98256
gt$100000 $420481 $428171 2372 3 $142724
Total $1773025 $2119905 10000 940 $2255
CURRENT
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 321 $0
lt=$100 $2285 $3636 012 60 $61
gt$100lt=$500 $65549 $88392 337 334 $265
gt$500lt=$1000 $66893 $95414 343 134 $712
gt$1000lt=$2500 $170051 $263612 873 165 $1598
gt$2500lt=$5000 $199769 $272522 1026 74 $3683
gt$5000lt=$10000 $270211 $358285 1388 51 $7025
gt$10000lt=$25000 $394936 $466607 2028 31 $15052
gt$25000lt=$50000 $262394 $283616 1347 8 $35452
gt$50000lt=$75000 $276850 $295828 1422 5 $59166
gt$75000lt=$100000 $238490 $248037 1225 3 $82679
gt$100000 $0 $0 000 0 $0
Total $1947427 $2375950 10000 1186 $2003
Page 5: Consultative Analytics Reporting

4

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

10 Consultative Analytics Reports - Quick Start Guide

A Quick Start Guide to requesting reports for users that prefer to jump right in and read the details

later

Create CAP Report Request

1 Log-in to the CRP

2 Group - Options Defaults to group number Enter group or Select from dropdown box

and click the Go command button

3 Click the Reports link on the Main Welcome Page

4 Click the Consultative Analytical Reports Link to open and view Consultative Analytics Reports

Overview Options

5 Click the ldquoCreate a New CAP Requestrdquo Link

6 Provide a name for your report or leave the screen generated default name

7 Select the desired product structure (s)

8 Select the reports for your package

9 Select the parameters desired ( incurred dates-current and base)

10 Submit your request (allow 24 to 48 hours to process)

My Request Queue - Pick up Report

1 Repeat steps 1 through 3 from section 20

2 Click the ldquoMy Request Queuerdquo

3 If the status is completed click on the Pickup Icon

4 Click the download command buttonicon

Posted Reports Queue

1 Repeat steps 1 through 3 from section 20

2 Click the ldquoPosted Request Queuerdquo

3 If the status is completed click the Pickup Icon

4 Click the download command buttonicon

5

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

11 Objectives

Informational guidance on how to use the Consultative Analytics Reports functions to generate and achieve the desired output

shy Illustrate the steps to create a new report request through the Consultative Analytics Report functionality via the Client Resources Portal website

shy Select product structure that can be utilized in performing client analytics shy Complete the steps to pickup completed reports from the Request Queues

12 Consultative Analytics Reports (CAP) Overview

shy Consultative Analytical Reports are Cignas self-service client reporting tool for health plan utilization

shy Utilization reporting that is currently available in the Client Resources Portal platform

CP 265 Dental Summary CP 266 Dental Utilization by Type of Service CP 900 HCST Healthcare Spend amp Trend-Incurred CP 902 HCST Pharmacy-Incurred CP 905 HCST Facilities

HCST is defined as Healthcare Spend amp Trend

shy CAP includes data across all lines of business including Medical Pharmacy and Dental for

an integrated viewpoint CAP Report Links -Users with permission will see CAP reports link

shy Main page- Consultative Analytical Platform

Create a new CAP Request

My Request Queue

Posted Report Queue

6

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

13 Getting Started

Access

shy If you currently have access to the Client Resources Portal your existing user

credentials automatically grant permission to enter the Constultative Analyical Reports area

shy If you do not currently have access to the Client Reources Portal you will receive

a new user ID and temporary password via secure email

Logging In

shy Copy the link into your browser to access the Client Resources Portal wwwcignaclientresourcescom

shy Enter your username and password and click the submit command button to

navigate to the Portalrsquos Welcome screen where you will be able to access the Consultative Analytical Reports area

Figure 1

Client Resources Portal ndash Plan Administration Welcome Page

7

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

20 Welcome to Client Resources Portal Home Screen Return to Table of Contents

If you have access to only one group number the group number field box will automatically default to that account number upon login If you have access to multiple group account numbers you can select the desired account from a dropdown menu Note All accounts used in the following examples are fictitious

From the Main Client Resources Welcome Screen

1 If your group account number did not automatically default in the field box enter it If you have multiple accounts select desired account from dropdown box Click the GO command button

Figure 2 CRP Welcome Screen

8

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

21 Consultative Analytics Reports (CAP) Overview Window

The Consultative Analytics Reports link located under the ldquoReportsrdquo heading is only visible to those who have permission

On the Main Client Resources Welcome Screen 2 Click the ldquo Reports ldquo heading 3 Click the Consultative Analytics Reports link to launch the reports overview window

(figure 3)

Figure 3 Consultative Analytics Reports Overview Window

9

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

22 Creating a CAP Request

CAP Report Links are positioned on the main client resources menu page and on the left side navigation menu ( shown in Figure 3) Options are as follows

Consultative Analytical Platform (main CAP link)

Create a new CAP Request Create and submit new report request

My Request Queue View your submitted report requests check submission status pickup completed reports

Posted Report Queue View CAP reports that have been posted by the Internal Cigna team for this account

From the Consultative Analytics Reports Overview Screen

4 Click the Create a new CAP Request link to navigate to the Create a New CAP

Utilization Request screen

10

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

23 Naming your Request

New CAP Utilization Screen - This is where you will begin to build your report package There are five action steps on the New CAP Utilization screen that will need to be completed to submit your report request The steps are as follows

Name your request Select product structure (s) Select reports Select parameters (dates) Submit your request

5 The screen default will automatically generate a report name date and time stamp

To change the name click in the field box and enter the desired name for your report

24 Product Selection

6 Select the product structure (s) you want to include in your report The default selects all available products to include in your report To deselect all click in the ldquoSelect Allrdquo checkbox and select the product structure desired At a high level the first character represents if the product is for Dental (D) Medical (M) or Pharmacy (R) and the next three characters represent the type such as Open Access Plus (OAP) or Performance (PER) The remaining four numbers are planbenefit specific please contact your client manageraccount manager for additional details

11

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

25 Report Selection

7 Select the desired reports (refer to appendix A to view sample report slides)

26 Parameters

Incurred Reporting

bull CAP reports are on an incurred basis for all funding types bull Incurred provides a better method for assessing the impact of plan design changes as

it allows time periods to be a 11 match bull Incurred basis increases accuracy by measuring utilization when it happens rather

than when the claim is paid bull Incurred ndash Allows user to specify the incurred dates of service The dates entered here

should be the dates you wish to analyze Selecting Dates

bull Incurred Current and Base ndash Select date range for current and base period analysis bull Current start and end dates represent the most recent time period bull Base start and end dates represent the prior time period

8 Click the Current period dropdown box to select your start and end date 9 Click the Base period dropdown box to select your start and end date

12

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

27 Submitting your Request

10 Review the information selected for your report package 11 If you want to start over click the Reset command button This action will clear the

form An alert message will verify that you want to continue to reset Cancel or click okay

12 If you want to proceed and submit your request click the submit command button to launch the request confimation window

13 In the confirmation request window Click the OK command button to navigate to

your Request Queue where you can view the request status as Submitted

If your report request does not successfully submit and you receive an alert notification message review the message for additional details and instructions (alert notifications will be visible along the top of the page)

13

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

28 Alert Notifications Message ndash Product and Report Selection does not

Correspond

If your report request did not submit due to product structure selections vs report content selections and you received an alert notification message review the message and adjust your report parameters as necessary

Figure 4

Alert Notification Message-Product and Report Selection does not

Correspond

14

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

29 Alert Notifications Messages ndash Guaranteed Cost

Guaranteed cost Fully Insured Accounts-If an account is identified as guaranteed cost

Fully Insured and the subscriber count is less than 100 for medicalpharmacy or less than 200 for dental for the account as a whole then the user will be displayed with a message upon first entering the page The account is ineligible for CAP reporting and the request cannot be submitted

If this message is displayed for an account that has more than 100 subscribers be sure that

you have selected all product structure to ensure all subscribers are captured in the request

Figure 5

Alert Notification Message ndash Guaranteed Cost

15

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

210 Alert Notifications Messages ndash Minimum Subscriber Threshold

Figure 6

Alert Notification Message-Reports do not Pass Minimum Subscriber

Threshold for Accounts When PHI is NO

16

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

211 Alert Notifications Messages ndash Overlapping Dates

The cause of the overlapping dates alert notification message as Shown in Figure 7 where the date range selected for the current period is 82012 through 072013 The Base period date range is 82011 to 072013 The base and current periods are overlapping To correct this change the base period end date to 072012

Figure 7

Alert Notification Message- Overlapping Dates

Corrected dates shown below

17

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

30 My Request Queue ndash Report Pickup Return to Table of Contents

The My Request Queue heading rows include

CRP Request ID Request Date Report Title Status Comments Report Pickup and Parameters

Report Statuses are reported under the Report Status heading There are four statuses to note

Submittedndash Your request has been submitted and is being processed

Completed ndash Your request is approved completed and ready for pickup

ErrormdashAfter the request has been submitted the request queue will display comments for any Error status instructing the user on why the request errored out and tips for submitting a successful request

Not AvailablemdashThis status is used when a request runs successfully and there is insufficient data to produce report output the request queue will display comments for any Not Available status instructing users on the issue or problem

1 To access your Reports Queue repeat steps 1 through 3 then Click on the My Request

Queue link on the Main Welcome Page

To pick up a completed report The reports Queue view defaults on 30 days You can change the time period by clicking on the dropdown box and selecting desired period

2 Under the report pickup heading click the pickup report icon to launch download pop-up window

3 Click on the report view icon to open and or click the download button

18

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

31 My Request Queue Statuses Error Figure 8

My Request Queue- Report Status Error

19

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

32 My Request Queue Status Not Available

Figure 9

My Request Queue-Report Statuses-Not Available

20

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

33 My Request Queue ndash Viewing Parameters

1 To view the report parameters Click the magnyfying glass icon to open the parameters

window

Figure 10

My Request Queue-Report Parameters

21

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

40 Posted Reports Queue Return to Table of Contents

Posted Reports Queue allows you to view CAP reports that have been posted by the Internal Cigna team for this account

From the Main Welcome screen

1 Consultative Analytics Platform 2 Click the Posted Reports Queue link

Figure 11

Posted Reports Queue

3 Click the dropdown box to select desired view request dates 4 Click the Report Pickup Icon to launch the

22

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix A

Sample Reports Return to Table of Contents

CRP-CAP Dental Report Sample

See PDF attachment for file name

cap_request_dental_crp_sampleppt

CRP-CAP Health Care Trend and Spend Report

Sample

See PDF attachment for file name

cap_tc_excel_request_crp_samplexls

23

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix B

Glossary of Terms (Medical)

See PDF attachment for file name

Glossery of Terms - Medical

Glossary of Terms (Dental)

See PDF attachment for file name

Glossary of Terms - Dental

24

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

ldquoCignardquo and the ldquoTree of Liferdquo logo are registered service marks of Cigna Intellectual Property

Inc licensed for use by Cigna Corporation and its operating subsidiaries All products and

services are provided by or through such operating subsidiaries including Cigna Health and Life

Insurance Company and Connecticut General Life Insurance Company and not by Cigna

Corporation

March 10 2014 copy 2014 Cigna

Glossary of Terms (Dental)

Additional Plan Design Savings Savings generated from contractual limitations and benefits exclusions Adjunctive General Services Palliative treatments consultations emergency care second opinions and anesthesia Age Maximum Savings due to age limits on fluoride treatments sealants orthodontic services and other services Alternate Benefit Provision This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards Annual Maximum Savings due to a patient reaching the maximum payment under the plan often per calendar year Average Area Charge Average charge based on the number of dentist in the geographical area pertaining to your membership Basic Restorative Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment) Benefit Option This code is used to identify different Cigna product lines purchased by a customer Charges The amount charged by a dentist for dental services rendered Children Children are defined as child step-child handicapped child eligible students and adult dependent Claim Branch This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure Coinsurance The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Covered Employees The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had at one day of coverage

Glossary of Terms (Dental)

Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits DiagnosticPreventive Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments Endodontics The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth Frequency Maximum Savings due to frequency limits on examinations cleanings radiographs crowns and other services Ineligible Charges Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Major Restorative Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures) Member An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents Missing Tooth Limitation A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Oral Surgery Non-surgical and surgical extractions and other surgical procedures Orthodontics Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers Other Savings Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design

Glossary of Terms (Dental)

Paid Claims That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan Patient A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network Periodontics Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment Pre-Determination of Benefits (PDB) A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended Provider Discounts The difference between the contracted payment amount and the average area charge for a procedure Scheduled Plan Savings Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan Services The number of individual dental procedures rendered by dental care providers Utilization Management The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures

Glossary of Terms (Medical)

ACE inhibitors Inhibitors of Angiotensin-Converting Enzyme are a group of pharmaceuticals that are used in treatment of hypertension and congestive heart failure Active with Disease Management Engaged customers with ongoing interactions with a case manager Active with Pharmacy Services Engaged customers with ongoing interactions focused on coordinating medication refills Acute An illness of short duration (as opposed to chronic illness) Acute Major Experienced episodes of care greater than $500 that are not a chronichealthymaternity Acute Minor Experienced episodes of care less than $500 that are not chronichealthymaternity and have a low amount of facility related costs Admission An overnight confinement to a facility Admissions Reviewed Activity performed by a case manager prior to a scheduled admission to identify and address any issues challenges or gaps Asthma Inhaled Corticosteroids Asthma Inhaled Corticosteroids are often prescribed as a treatment for asthma Average Cost Sum of total paid claims divided by count of individuals incurring costs for medical and pharmacy services Brand Name

The proprietary or trade name of the medication

Breast Cancer Screening

Measures the percent of qualified women 40-69 years of age that are compliant with mammogram screening

Capitation

Arrangement where network providers receive a set dollar amount of money per covered member assigned to

their practice even if no services rendered

Cardiac catheterization

A medical procedure used to diagnose and treat certain heart conditions

Case Management

Coordination of services to help meet a patients health care needs usually when the patient requires multiple

services from multiple providers

Glossary of Terms (Medical)

Catastrophic Term used to describe when a member has accumulated payments in excess of $50000 for a specified time period Centers of Excellence Network hospitals that have achieved the highest (three star) scores for cost efficiency and effectiveness in treating selected proceduresconditions based on publicly-available patient data

Cervical Cancer Screening

Measures the percent of qualified members greater than 29 years of age who received at least one pap smear

Chronic

Defined as an illness or sickness that is not curable but may be controlled with treatment

Chronic Obstructive Pulmonary Disease (COPD) Defines a group of diseases characterized by airflow obstruction and includes chronic bronchitis and emphysema Churn Those members who either enrolled or disenrolled or did both during the analysis period (includes newborns) Coinsurance A cost sharing benefit feature between the insured (customer) and the insurer (Cigna) which represents their respective responsibility for a covered expense typically expressed as a pair of percentages Colon Cancer Screening Colorectal Cancer Screening (CRC) can detect pre-malignant polyps and guide their removal which in theory can prevent the development of colon cancer Co-managed Engaged customers working together with TheraCare and another Health Advocacy program(s) Condition Status Engaged customers that have completed a condition-specific assessment that measures disease severity Convenience Care Treatment for common family ailments such as strep throat pinkeye and athletes foot Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Copay Predetermined fees for medical services covered by a benefit plan which are paid by the member at the time of service Coronary angioplasty A medical procedure in which a balloon is used to open a blockage in a coronary (heart) artery narrowed by atherosclerosis improving blood flow

Glossary of Terms (Medical)

Coronary Artery Bypass Graft (CABG) Surgery where blood flow is rerouted through a new artery or vein that is grafted around diseased sections of coronary arteries Cost Share Benefit plan arrangement requiring that the participant pay a portion of the costs This includes copayments coinsurance and deductibles Covered Charges Net charges minus the items not covered by the benefit plan Items not covered include charges for ineligible services network discounts etc CT A diagnostic imaging scan also called a Cat Scan (computed tomography) Declining Engaged customers that have completed an assessment two times and have demonstrated a worsening of their condition Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits Demographic Risk Score Risks based on gender and age of the member Denied Charges Amounts not covered due to lack of information about the claim Diabetes retinopathy Diabetic retinopathy is the most common diabetic eye disease and a leading cause of blindness in American adults Diagnostic Testing Refers to other significant testing procedures not named - examples include doppler electrocardiograph cardiac ultrasound and sleep studies Did Not Engage Reached customers who declined to engage with TheraCare Discounts Amounts reduced by a contractual fee arrangement with network participating providers prompt pay arrangements or Hospital Savings Program (HSP) Emergency Room - Diagnostic Groupings Musc - Musculoskeletal ENT - EarNoseThroat Skin - Skin Resp - Respiratory Circ - Circulatory Dig - Digestive Inj - Injury

Glossary of Terms (Medical) Engaged Reached customers who have an ongoing interaction with TheraCare Episode Risk Group (ERG) Uses pre-determined weights and a members profile to calculate a risk score This risk assessment is intended to evaluate current and future risks Episode Treatment Group (ETG) An illness classification methodology derived by analyzing actual claim experience and clinical review Esophagitis (digestive) Inflammation of the lining of the esophagus the tube that carries food from the throat to the stomach Evaluation and Management (EampM) EampM services refer to visits and consultations furnished by physicians Facility A site where health care services are delivered including hospitals convalescent units skilled nursing facilities and birthing centers Facility Outpatient Refers to services and costs that are incurred at a facility but did not result in an admission Fee for Service Compensating providers for rendering patient care which is based on an as services are rendered basis Gaps In Care Occurs when individuals do not receive or adhere to care that is consistent with medically proven guidelines for prevention and treatment Gastroenteritis (digestive) A condition that causes irritation and inflammation of the stomach and intestines (the gastrointestinal tract) Generic Drug A prescription drug that has the same active-ingredient formula as a brand-name drug Generic Efficiency This metric illustrates the rate of generic utilization for drugs in which a generic option is available HbA1c Test Glycohemoglobin blood test measures the average blood glucose level over the past 120 days Health Advisor (HA) Health specialists provide highly personalized management outreach and coaching to help members navigate through healthcare choices Health Advocacy Health Advocacy is the term Cigna uses to describe the process we use to improve health and lower costs for our customers and members Health Information Lines (HIL)

Provides customers with telephonic access to a health specialist and audio library when they have a health

question or need information about available treatment options

Glossary of Terms (Medical)

Healthy Babies Program

A voluntary prenatal program which offers expectant parents educational materials to encourage early prenatal

care and promote a healthy pregnancy Healthy Pregnancies Healthy Babies Program (HPHB) HPHB is a comprehensive maternity management program where goal is to reduce the number of pre-term and underweight babies ICD-9 International Statistical Classification of Disease used for morbidity and mortality statistics reimbursement systems and automated decision support Identified for Outreach Distinct customers targeted for TheraCare contact based on taking a specialty medication for their targeted condition Improving Engaged customers that have completed an assessment two times and have demonstrated an improvement in the status of their condition In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Inpatient Refers to services and costs that are incurred during a facility admission LDL-C Screening Blood test which measures low-density lipoprotein cholesterol Lipotropics Drugs which are designed to lower cholesterol and triglyceride levels which help reduce amount of overall fatty substances in the blood Mail Order Drugs A feature of a pharmacy program that enables a participant to send their prescription (and any applicable copay) directly to a mail-order vendor Maintenance Drugs Medications that are prescribed for long-term treatment of chronic conditions such as diabetes high blood pressure or asthma Major Diagnostic Categories (MDC) Industry standard groupings of ICD-9 diagnostic codes which relate to various body systems for inpatient and outpatient claims Major Joint (musculoskeletal) Examples of what comprises this category are major joint and limb reattachments hip or knee replacement Medication Adherence Reflection of the degree to which the patient is adhering to the prescribed medication treatment regimen

Glossary of Terms (Medical)

Medication Adherence Rate (MPR) MPR is calculated as the sum of the days supply (from claims) for a medication during a defined period of time divided by the number of days elapsed during the period MRI Magnetic Resonance Imaging - a type of diagnostic test Network Dollar Penetration All charges submitted by in-network providers as a percentage of overall charges NICU Neonatal Intensive Care Unit which provides a high level of intensive care to premature infants No Change Engaged customers that have completed an assessment two times and have not demonstrated an improvement or worsening of their condition Non-Preferred Brand Drug Drugs in the third tier of a pharmacy program brand-name drugs that either have generic equivalents or may have one or more preferred brand options Non-Users A member that had no episode of care medical or pharmacy Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Office visit Services delivered by a physician clinician or practitioner within the confines of a professional office setting Orthopedic A branch of medicine concerned with the correction or prevention of deformities disorders or injuries of the skeleton (tendons and ligaments) Other Medical (cardiac) Some examples of what comprises this category hypertension vascular procedures and angina Other Surgical (cardiac) Some examples of what comprises this category major cardiovascular procedures circulatory disorders and pacemaker Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design Outpatient Refers to services and costs that are incurred outside of a facility admission Pathology The study and diagnosis of disease through examination of organs tissues bodily fluids and whole bodies PET scan Positron Emission Tomography scan (specialized imaging)

Glossary of Terms (Medical)

Pharmacy Payments Includes prescription drug expenses paid under a pharmacy program These expenses would not include drugs covered under the medical benefit plan PHS PHS requires precertification of coverage primarily for inpatient care PHS+ PHS+ required precertification of coverage for both inpatient care and certain select outpatient services Pre-Certification Process of confirming eligibility and collecting information prior to inpatient admissions and selected ambulatory procedures and services Predictive Model System of using historical claims data to stratify members and identify those who can best benefit from case management andor disease management Preferred Brand Drug Drugs in the second tier of a Cigna two or three tier pharmacy program which have no generic equivalent Preventive Care Measures taken to prevent illness or injury and may include examinationsscreening tests tailored to an individuals age health and family history Primary Care Practitioner Include physicians and nonphysician primary care practitioners whom members are able to select as primary care practitioners Productivity Score Engaged customers that have completed a productivity assessment that measures absenteeism and presenteeism between their first and most recent measure Professional This category includes primary care physicians specialists (oncologists cardiologists neurologists obstetricians etc) surgeons etc Radiology Radiology is the medical specialty directing medical imaging technologies to diagnose and treat diseases Reached Identified customers who have had a conversation with TheraCare Retail Relates to services rendered by participating retail pharmacies Script A dispensed prescription Services per 1000 Count of medical and pharmacy services normalized per 1000 customers

Glossary of Terms (Medical)

Specialty Case Management Case management programs targeted to impact specific diseases and conditions - examples include oncology rehab and high risk maternity Spinal fusion A surgical procedure used to correct problems with the bones (vertebrae) of the back (spine) Therapeutic Class Major therapeutic classes include Central Nervous System Cardiovascular Hormonal Anti-infectives Pain AllergyRespiratory and other drugs Total Paid Sum of total medical and pharmacy paid claims Total Population Total customers eligible for the TheraCare benefit Total Value (Medication Adherence) Cost savings associated with customers whose medication adherence rate (MPR) shifted from below to above 80 between their first and most current measure Adherence value is based on a Cigna study of differences in medical costs associated with customers who became adherent versus those who remained non-adherent Total Value (Productivity) The value of productivity is based on the difference in the percent productivity between a members first measure and most current multiplied by the median income calculated by the US Bureau of Labor Statistics Unable to Reach Number of customers identified for outreach that TheraCare was able to contact by phone Unique Claimants A count of members who had one or more claims processed for a benefit plan during a specified time period Valve Replacement Example of what comprises this category cardiac valve and other major cardiothoracic procedures Well Visits Designed to discuss general health and any problems then focus on general disease prevention and health maintenance on a regular basis

Consultative Analytics

Sample Company

Copyright 2014 Cigna - Confidential amp Privileged - Not for Distribution

SM

Table of Contents

bull Dental

bull HCST

Plan cost amp trend

Dental Summary

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot Net effective discount decreased from 154 to 149 a decrease of 05

middot Network Utilization decreased from 541 to 532 a decrease of 09

middot The number of unique members receiving a cleaning increased from 623 to 649 an increase of 26

Demographic Summary

Base

Current

Trend

Average Number of Employees

338

428

264

Average Number of Members

771

972

260

Average Member Age

282

287

18

Services per Claimant

53

56

57

of Members Using Plan

681

703

22

of Unique Members Receiving a Cleaning

623

649

26

$60

$45

$30

$15

$0

Base

Current

$1408

$2244

$2512

$2791

$3921

$5035

Cost Share PMPM

Paid Amount PMPM

Plan Spend PMPM

Claims Summary

Base

Current

Trend

Charges

$355733

$568492

598

Charges in Network

$192298

$302256

572

DNSP Charges

$16685

$39487

1367

Network Utilization

541

532

-09

DNSP Utilization

47

69

22

In Network Discounts

$51738

$77124

491

DNSP Discounts

$2879

$7477

1597

Total Discounts

$54617

$84601

549

Net Effective Discount

154

149

-05

Total Utilization

587

601

14

Plan Design Savings

$78079

$155066

986

Savings as of submitted

219

273

54

Utilization Management

and Utilization Review Savings

$29327

$57667

966

Savings as of submitted

82

101

19

Savings as of paid

151

213

62

Total Savings

$162023

$297333

835

Total Savings as of submitted

$29327

523

68

Employer Paid Amount

$193710

$271159

400

Paid Amount PEPM

$5728

$6343

107

Paid Amount PMPM

$2512

$2791

111

PAGE 3 OF 8

Dental - Utilization by Type of Service

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot There is an increase in cost in 6 categories and a decrease in cost in 2 categories for an overall cost trend of 111

middot There is an increase in services per thousand in 6 categories and a decrease in services per thousand in 2 categories for an overall utilization trend of 97

middot High utilization for DiagnosticPreventive services can lead to lower usage of other service categories

Employer Paid by Service Type - PMPM

Base

Current

Trend

DiagnosticPreventive

$1402

$1475

52

Basic Restorative

$316

$432

367

Major Restorative

$262

$387

474

Endodontics

$156

$097

-377

Periodontics

$127

$137

80

Oral Surgery

$105

$085

-192

Orthodontics

$114

$117

19

Other Services

$030

$062

1046

Total

$2512

$2791

111

Services per 1000 Members by Type

Base

Current

Trend

DiagnosticPreventive

32934

33710

24

Basic Restorative

4078

5474

342

Major Restorative

872

1693

942

Endodontics

389

259

-333

Periodontics

1401

1446

32

Oral Surgery

918

1001

90

Orthodontics

1385

1223

-117

Other Services

1230

2570

1090

Total

43206

47376

97

PAGE 4 OF 8

Glossary

Additional Plan Design Savings
Savings generated from contractual limitations and benefits exclusions
Adjunctive General Services
Palliative treatments consultations emergency care second opinions and anesthesia
Age Maximum
Savings due to age limits on fluoride treatments sealants orthodontic services and other services
Alternate Benefit Provision
This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards
Annual Maximum
Savings due to a patient reaching the maximum payment under the plan often per calendar year
Average Area Charge
Average charge based on the number of dentist in the geographical area pertaining to your membership
Basic Restorative
Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment)
Benefit Option
This code is used to identify different Cigna product lines purchased by a customer

Charges
The amount charged by a dentist for dental services rendered
Children
Children are defined as child step-child handicapped child eligible students and adult dependent
Claim Branch
This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure
Coinsurance
The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member
Coordination of Benefits (COB)
The amount saved when Cigna is the secondary insurer It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary
Covered Employees
The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had atone day of coverage
Deductible
An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits
DiagnosticPreventive
Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments

Glossary

Endodontics
The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth
Frequency Maximum
Savings due to frequency limits on examinations cleanings radiographs crowns and other services
Ineligible Charges
Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services
In-Network
Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship
Major Restorative
Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures)
Member
An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents
Missing Tooth Limitation
A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage

Norm
Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated
Oral Surgery
Non-surgical and surgical extractions and other surgical procedures
Orthodontics
Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers
Other Savings
Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons
Out-of-Network
Services rendered by providers who are not part of the Cigna network based on your benefit plan design
Paid Claims
That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan
Patient
A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network
Periodontics
Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment

Glossary

Pre-Determination of Benefits (PDB)
A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended
Provider Discounts
The difference between the contracted payment amount and the average area charge for a procedure
Scheduled Plan Savings
Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan
Services
The number of individual dental procedures rendered by dental care providers
Utlization Management
The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures



Report Parameters

Global Parameters

Overall Dates

Current

Base

Incurred

012013 to 102013

012012 to 102012

Incurred Runout

012013 to 122013

012012 to 122012

Catastrophic Threshold

$25000

Exclude Pharmacy

No

Package 406029

Package Name

Package 1

Structure

Status = Division = Products = DPPONAOAP

Package Parameters

PMPMBCOverrideNo

Normative Values

201212

ENVESTNET ASSET MANAGEMENT3330120

PAGE 8 OF 8

CP_900

CP_902

CP_905

Report Parameters

Report Parameters
Accounts 600100
Structure ID 999999
Global Parameters
Current Base
Incurred 012013 to 102013 012012 to 102012
Incurred Runout 012013 to 122013 012012 to 122012
Catastrophic Threshold $25000
Package 406029
Package Name Package 1
Structure Status = Division = Products = DPPOOAP
Package Parameters PMPMBCOverrideNo
Healthcare Spend and Trend -- Facilities
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Top Facilities
Facility Information Base
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
DUKE UNIVERSITY HOSPITAL NC 27710 3 11 2 25 $134313 $4460 $138773 $137257 $1516
UNIVERSITY HOSPITAL CO 80246 5 36 2 8 $110611 $5501 $116112 $114751 $1360
SWEDISH MEDICAL CENTER WA 98107 5 11 3 11 $24478 $13353 $37831 $34842 $2989
WHITE PLAINS HOSPITAL CENTER NY 10601 1 16 1 8 $28253 $8419 $36672 $35586 $1086
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 11 7 14 $22887 $9040 $31927 $24023 $7904
EL CAMINO HOSPITAL CA 94040 8 9 2 4 $3710 $16913 $20623 $16575 $4048
GULF COAST MEDICAL CENTER FL 33912 1 2 1 2 $17808 $1730 $19538 $17966 $1572
LITTLETON HOSPITAL CO 80210 4 5 1 2 $5746 $10595 $16341 $15496 $845
SOUTH SHORE HOSPITAL MA 02190 5 4 2 5 $9669 $5297 $14965 $10971 $3994
ROSE MEDICAL CENTER CO 80220 6 10 2 5 $10532 $4250 $14781 $12245 $2536
SWEDISH COVENANT HOSPITAL IL 60625 2 3 2 8 $13540 $471 $14011 $13243 $768
CHRIST HOSPITAL AND MEDICAL CENTER-ADVOCATE IL 60453 2 2 1 1 $11300 $953 $12253 $10638 $1615
MEDICAL CENTER OF AURORA CO 80011 6 12 1 1 $2069 $10065 $12134 $9456 $2678
ALEXIAN BROTHERS MEDICAL CENTER IL 60007 2 3 2 8 $8579 $2451 $11030 $9110 $1920
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 3 $8806 $1631 $10437 $8652 $1785
PORTER HOSPITAL CO 80210 1 3 1 1 $3862 $6083 $9945 $8111 $1834
EXEMPLA LUTHERAN MEDICAL CENTER CO 80263 3 5 2 3 $7145 $2590 $9735 $7895 $1840
LENOX HILL HOSPITAL NY 10075 3 1 2 5 $8925 $80 $9005 $8346 $659
NEW YORK METHODIST HOSPITAL NY 11215 2 4 2 4 $8946 $0 $8946 $7455 $1490
SKY RIDGE MEDICAL CENTER CO 80124 3 2 1 2 $6200 $933 $7133 $5865 $1268
SWEDISH MEDICAL CENTER CO 80113 5 3 2 2 $3950 $2606 $6556 $5474 $1082
Facility Information Current
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
ST JOSEPHS HOSPITAL NORTH FL 33558 2 3 2 8 $63838 $3381 $67219 $65145 $2074
MASSACHUSETTS GENERAL HOSPITAL MA 02114 9 28 1 3 $39143 $21507 $60650 $53367 $7283
BRIGHAM AND WOMENS HOSPITAL MA 02115 4 32 2 5 $31487 $26410 $57897 $52707 $5189
ST VINCENTS MEDICAL CENTER CT 06606 2 4 1 5 $45104 $3715 $48819 $46857 $1963
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 29 4 10 $13841 $33404 $47245 $37697 $9548
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 5 $34945 $1863 $36808 $35089 $1719
NORTHSHORE UNIVERSITY HEALTH SYSTEM IL 60026 14 29 1 1 $4079 $23880 $27959 $23229 $4730
CHILDRENS HOSPITAL COLORADO CO 80218 11 26 1 2 $7529 $18234 $25763 $19504 $6259
SWEDISH MEDICAL CENTER WA 98107 6 15 2 4 $10995 $13964 $24959 $20207 $4752
AVISTA HOSPITAL CO 80027 6 10 2 4 $7544 $11586 $19130 $16109 $3022
PLAINVIEW HOSPITAL NY 11803 1 2 1 1 $17127 $625 $17752 $16723 $1028
EL CAMINO HOSPITAL CA 94040 5 3 2 4 $16800 $867 $17667 $15934 $1733
SKY RIDGE MEDICAL CENTER CO 80124 3 1 2 6 $15345 $1523 $16868 $14054 $2814
MEDICAL CITY DALLAS HOSPITAL TX 75230 1 1 1 10 $15847 $291 $16137 $15184 $953
COMMUNITY HOSPITAL IN 46321 2 5 1 2 $6538 $6614 $13151 $13151 $0
CMC NORTHEAST NC 28025 6 9 1 1 $2497 $7022 $9519 $7913 $1607
PORTER REGIONAL HOSPITAL IN 46383 4 9 2 2 $4189 $5103 $9291 $6584 $2707
LAS COLINAS MEDICAL CENTER TX 75039 1 1 1 3 $7631 $1170 $8801 $6728 $2073
HIGHLINE MEDICAL CENTER WA 98168 3 7 2 2 $7079 $850 $7929 $5587 $2342
PSL MEDICAL CTR CO 80218 4 4 0 0 $1780 $1000 $2780 $1482 $1298
MAYO CLINIC ARIZONA AZ 85038 1 8 1 5 $1184 $870 $2054 $2054 $0
Healthcare Spend and Trend -- Pharmacy - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Pharmacy
Key Indicators Base Current Change Norm
Average Number of Employees 330 419 268
Average Number of Members 763 949 244
Ingredient Cost PMPM $6697 $7405 106 $000
Plan Cost PMPM $6838 $7528 101
Employer Paid PMPM $5854 $6596 127 $000
Cost Share PMPM $984 $932 -53 $000
Cost Share as percent of Ingredient Cost 147 126 -21 00
Scripts PMPY 68 69 14 00
Retail Adjusted Scripts PMPY 75 76 16 00
Average Ingredient Cost per script $11750 $12812 90 $000
Generic Rx Utilization Rate 766 798 32 00
Mail Order Fill Rate - Percent of total 46 46 -00 00
Mail Order Fill Rate - Retail adjusted 118 119 01 00
Formulary Brand Compliance Rate 766 747 -19 00
$000 $000 00 $000
Average Cost generic script $1077 $997 -75 $000
Average Cost Preferred script $3273 $3019 -78 $000
Average Cost Non-Preferred Script $4581 $5936 296 $000
Specialty Ingredient Cost PMPM 238 295 237 00
Specialty Scripts PMPY 13 09 -319 00
Specialty as Percent of Total Employer Paid 0 0 40 0
Analysis of Charges and Payments - Pharmacy
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL Base Current Change Base Current Base Current
Dispensing Fee $6793 $7771 144 $6793 $7771 $0 $0
Gross Cost $511008 $702852 375 $511008 $702807 $0 $45
Member Cost Share $75101 $88480 178 $75101 $88462 $0 $18
Sales Tax $1645 $1657 08 $1645 $1657 $0 $0
Submitted Charges $757561 $1045329 380 $757561 $1041219 $0 $4110
Discounts $246554 $342477 389 $246554 $338412 $0 $4065
Eligible $511008 $702852 375 $511008 $702807 $0 $45
Medical amp Pharmacy Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 184 $0
lt=$100 $1485 $2425 009 48 $51
gt$100lt=$500 $50742 $68754 260 241 $285
gt$500lt=$1000 $57754 $84220 319 116 $726
gt$1000lt=$2500 $184197 $262536 994 164 $1601
gt$2500lt=$5000 $220642 $289440 1096 81 $3573
gt$5000lt=$10000 $307808 $387323 1466 53 $7308
gt$10000lt=$25000 $433251 $533558 2020 36 $14821
gt$25000lt=$50000 $272862 $303656 1149 9 $33740
gt$50000lt=$75000 $168221 $175543 665 3 $58514
gt$75000lt=$100000 $0 $0 000 0 $0
gt$100000 $522732 $534222 2022 4 $133555
Total $2219696 $2641676 10000 939 $2813
CURRENT NORMS
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments per Unique Claimant of Total Payments Payments per Unique Claimants
lt$0 $0 $0 00 0 $0 00 $0
$0 $0 $0 00 261 $0 00 $0
lt=$100 $2194 $3556 01 70 $51 00 $0
gt$100lt=$500 $58043 $77943 25 289 $270 00 $0
gt$500lt=$1000 $77542 $105134 34 147 $715 00 $0
gt$1000lt=$2500 $206436 $309046 100 193 $1601 00 $0
gt$2500lt=$5000 $241777 $328091 106 92 $3566 00 $0
gt$5000lt=$10000 $373446 $489962 159 70 $6999 00 $0
gt$10000lt=$25000 $503832 $601048 194 40 $15026 00 $0
gt$25000lt=$50000 $443308 $476307 154 14 $34022 00 $0
gt$50000lt=$75000 $341800 $362988 117 6 $60498 00 $0
gt$75000lt=$100000 $325086 $336391 109 4 $84098 00 $0
gt$100000 $0 $0 00 0 $0 00 $0
Total $2573464 $3090466 1000 1186 $2606
Minor Therapeutic Classes
Rank by Current period plan spend
BASE CURRENT CHANGE NORM
Top 15 Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM
MultipleLateral Sclerosis $757 8 2 $981 11 2 296 375 00 $000
Antineoplastics $787 68 8 $721 51 8 -84 -250 00 $000
Asthma Related $741 246 88 $661 338 125 -108 374 420 $000
Stimulants $443 177 31 $514 229 38 159 294 226 $000
Antidepressants $485 464 69 $374 530 98 -228 142 420 $000
Anti-Inflam Disease Modifiers $114 3 2 $349 8 3 2072 1667 500 $000
Cystic Fibrosis $000 0 0 $318 2 1 00 00 00 $000
Contraceptives $329 389 70 $314 528 87 -46 357 243 $000
Acne Agents $174 56 24 $195 58 30 119 36 250 $000
Insulins $133 51 8 $170 74 9 273 451 125 $000
Antivirals $112 70 26 $150 79 31 344 129 192 $000
Tetracyclines $163 62 20 $150 91 34 -82 468 700 $000
Lipid Lowering $144 128 26 $141 209 37 -20 633 423 $000
Antiulcer $129 181 46 $140 170 42 84 -61 -87 $000
Hypoglycemics $122 104 11 $139 135 17 135 298 545 $000
Other $2206 2342 1044 $2212 2973 1316 03 269 261 $000
Top Drugs By Total Plan Spend
Current Rank Top 20 Drug Name Indication Tier of Scripts Plan Spend Employer Paid Cost Share Base Rank
1 GILENYA Multiple Sclerosis Non-Preferred Brand 11 $93117 $92282 $835 2
2 GLEEVEC Cancer Preferred Brand 10 $66518 $66518 $0 1
3 PULMOZYME Cystic Fibrosis Preferred Brand 2 $30214 $30074 $140 NA
4 XOLAIR Asthma Preferred Brand 3 $28214 $27996 $217 3
5 METHYLPHENIDATE ER ADHDNarcolepsy Generic 79 $19345 $18053 $1292 5
6 CYMBALTA Depression Preferred Brand 53 $17555 $15865 $1690 4
7 HUMIRA Arthritis Preferred Brand 2 $14926 $14926 $0 NA
8 ENBREL Arthritis Preferred Brand 5 $11505 $11380 $125 45
9 ATRIPLA HIV Non-Preferred Brand 5 $9500 $9275 $225 6
10 CREON Cystic Fibrosis Preferred Brand 2 $8332 $8192 $140 NA
11 LIALDA Crohns Disease Preferred Brand 10 $7975 $7725 $250 9
12 ONE TOUCH ULTRA TEST STRIPS Diabetes SuppliesOther 24 $7823 $7183 $640 11
13 ADDERALL XR ADHD Preferred Brand 25 $7512 $6887 $625 43
14 LEVALBUTEROL HCL Asthma Generic 12 $7099 $6959 $140 NA
15 AMPHETAMINE SALT COMBO ADHD Generic 64 $6821 $5811 $1010 25
16 LOVENOX Blood thinner Non-Preferred Brand 3 $6782 $6617 $165 NA
17 CIMZIA Crohns Disease Non-Preferred Brand 1 $6708 $3821 $2887 14
18 LUNESTA Sedative Non-Preferred Brand 25 $6050 $5159 $891 13
19 ORACEA Infection Preferred Brand 14 $6016 $5666 $350 20
20 NUVIGIL Narcolepsy Non-Preferred Brand 13 $5904 $4896 $1008 30
Top 25 specific drug therapeutic classes ranked by of scripts
Current Rank Drug Name Tier Indication Scripts Ingredient Cost per Script
1 SERTRALINE HCL Generic Depression 118 $1976
2 LISINOPRIL Generic Hypertension 117 $1097
3 AMOXICILLIN Generic Infection 110 $1023
4 HYDROCODONE-ACETAMINOPHEN Generic Pain 105 $2137
5 FLUTICASONE PROPIONATE Generic Nasal Congestion 94 $3130
6 SYNTHROID Preferred Brand Thyroid 93 $2689
7 AZITHROMYCIN Generic Infection 90 $2286
8 LEVOTHYROXINE SODIUM Generic Thyroid 87 $1067
9 METHYLPHENIDATE ER Generic ADHDNarcolepsy 79 $24337
10 AMPHETAMINE SALT COMBO Generic ADHD 64 $10471
11 SIMVASTATIN Generic Cholesterol 64 $1644
12 METFORMIN HCL ER Generic Diabetes 63 $7571
13 CITALOPRAM HBR Generic Depression 63 $1045
14 MONTELUKAST SODIUM Generic Asthma 62 $5695
15 ATORVASTATIN CALCIUM Generic Cholesterol 61 $3772
16 FLUOXETINE HCL Generic Depression 56 $1345
17 OMEPRAZOLE Generic Ulcer Heartburn 55 $3224
18 CYMBALTA Preferred Brand Depression 53 $32709
19 LOSARTAN POTASSIUM Generic Hypertension 50 $2410
20 ZOLPIDEM TARTRATE Generic Sedative 50 $1799
21 BUPROPION XL Generic Depression 49 $5055
22 MICROGESTIN FE Generic Contraception 48 $2641
23 AMLODIPINE BESYLATE Generic Hypertension 48 $1508
24 ALPRAZOLAM Generic Anxiety 48 $595
25 VALACYCLOVIR Generic Antivirals 46 $7037
Top 25 specific drug therapeutic classes ranked cost per scripts
Current Rank Drug Name Unique Individuals Bio-Pharmaceutical Indication Ingredient Cost per Script Ingredient Cost Scripts
1 PULMOZYME 1 Y Cystic Fibrosis $15107 $30214 2
2 XOLAIR 1 Y Asthma $9405 $28214 3
3 GILENYA 2 N Multiple Sclerosis $8465 $93117 11
4 HUMIRA 1 Y Arthritis $7463 $14926 2
5 CIMZIA 1 Y Crohns Disease $6708 $6708 1
6 GLEEVEC 1 N Cancer $6652 $66518 10
7 CAYSTON 1 N Infection $5758 $5758 1
8 VANCOMYCIN HCL 1 N Infection $4246 $4246 1
9 CREON 2 N Cystic Fibrosis $4164 $8328 2
10 VALCYTE 1 N Antivirals $2720 $5440 2
11 ENBREL 1 Y Arthritis $2301 $11505 5
12 LOVENOX 1 N Blood thinner $2261 $6782 3
13 ATRIPLA 1 N HIV $1900 $9500 5
14 ABSORICA 1 N Acne $1817 $3634 2
15 MEPRON 1 N Infection $1702 $3405 2
16 ZYVOX 1 N Infection $1602 $1602 1
17 HUMATROPE 1 Y Growth Hormone $1559 $1559 1
18 SIMCOR 1 N Cholesterol $1154 $3463 3
19 VANOS 1 N Itching Inflammation $1141 $1141 1
20 ANDROGEL 2 N Hormone Replacement $1092 $2183 2
21 SOLODYN 1 N Infection $891 $1782 2
22 PENTASA 2 N Crohns Disease $874 $3497 4
23 ENOXAPARIN SODIUM 1 N Blood thinner $800 $800 1
24 LIALDA 2 N Crohns Disease $779 $7786 10
25 ASACOL HD 1 N Crohns Disease $777 $777 1
Pharmacy Scripts and Cost by Age Category
Average Number of Prescriptions by Age Category Base Current Change Average Pharmacy Payments by Age Category Base Current Change
lt1 01 00 -598 lt1 $135 $45 -665
1-17 09 08 -83 1-17 $259 $454 756
18-29 10 13 308 18-29 $902 $723 -198
30-39 21 17 -166 30-39 $670 $1015 515
40-49 15 15 20 40-49 $608 $514 -155
50-59 12 13 102 50-59 $1959 $1699 -133
60-64 01 02 1123 60-64 $1790 $913 -490
AVERAGE 68 69 15 AVERAGE $759 $819 79
of Prescriptions by Age Category Base Current Change of Payments by Age Category Base Current Change
lt1 14 06 -09 lt1 04 01 -03
1-17 132 120 -13 1-17 80 126 46
18-29 144 186 42 18-29 206 156 -50
30-39 301 248 -53 30-39 229 293 64
40-49 222 223 01 40-49 143 120 -23
50-59 175 190 15 50-59 308 290 -18
60-64 11 24 13 60-64 31 13 -18
AVERAGE 1000 1000 00
Percent of Prescriptions Base Current Change Percent of Payments Base Current Change
Female 596 575 -20 Female 547 572 25
Male 404 425 20 Male 453 428 -25
Average Prescriptions Base Current Change Average Payment per Unique Claimant Base Current Change
Female 8716 8673 -05 Female $768 $881 148
Male 5194 5462 52 Male $750 $749 -01
Top 10 Drugs for Top 5 Therapeutic Classes by Number of Prescriptions
Pharmacy Statistics by Therapeutic Class Including Brand Name
Base Current Base - Current Change
Therapeutic Class Brand Name Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount
Contraceptivesoral Microgestin Fe 30 1008 6 $1035 48 1344 7 $1347 333 -1000 1202 301
Contraceptivesoral Loestrin 24 Fe 70 2184 13 $6034 44 1344 9 $4046 -385 -428 -280 -329
Contraceptivesoral Necon 18 684 3 $666 31 791 3 $880 156 -1000 1067 322
Contraceptivesoral Apri 5 140 1 $130 27 721 3 $744 4150 -1000 8271 4714
Contraceptivesoral Gianvi 4 112 1 $248 22 672 6 $1484 5000 -1000 6125 4977
Contraceptivesoral Reclipsen 16 448 2 $423 20 560 2 $572 250 -1000 1172 351
Contraceptivesoral Sprintec 4 112 2 $83 16 448 3 $316 3000 -1000 6259 2823
Contraceptivesoral Trinessa 0 0 0 $0 15 420 3 $344 00 00 00 00
Contraceptivesoral Syeda 3 84 1 $205 15 476 3 $1143 4667 -1000 5551 4590
Contraceptivesoral Levora-28 11 308 1 $321 15 420 2 $430 364 -1000 1037 340
Contraceptivesoral All Other 205 7116 53 $13548 258 8784 67 $15902 234 -504 415 174
Contraceptivesoral Subtotal 366 12196 65 $22693 511 15980 79 $27209 310 -562 515 199
Selective Serotonin Reuptake Inhibitor (Ssris) Sertraline Hcl 81 2718 27 $1359 118 4020 38 $2518 479 504 1598 852
Selective Serotonin Reuptake Inhibitor (Ssris) Citalopram Hbr 65 1950 19 $716 63 1890 25 $757 -31 -168 867 57
Selective Serotonin Reuptake Inhibitor (Ssris) Fluoxetine Hcl 62 1840 17 $912 56 1654 20 $861 -101 95 -224 -57
Selective Serotonin Reuptake Inhibitor (Ssris) Escitalopram Oxalate 35 1170 15 $4898 38 1297 16 $1908 109 516 -705 -611
Selective Serotonin Reuptake Inhibitor (Ssris) Paroxetine Hcl 27 810 6 $1602 34 1020 6 $2077 259 -236 520 297
Selective Serotonin Reuptake Inhibitor (Ssris) Fluvoxamine Maleate 0 0 0 $0 5 150 1 $1302 00 00 00 00
Selective Serotonin Reuptake Inhibitor (Ssris) Luvox Cr 9 270 2 $2308 3 90 1 $973 -667 -667 -559 -578
Selective Serotonin Reuptake Inhibitor (Ssris) Prozac 1 30 1 $207 0 0 0 $0 -1000 00 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Lexapro 9 270 5 $1300 0 0 0 $0 -1000 -1000 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Subtotal 289 9058 51 $13304 317 10121 70 $10396 117 17 -301 -219
Analgesics Narcotics Hydrocodone-Acetaminophen 77 549 59 $1213 105 1057 68 $2502 925 246 2550 1062
Analgesics Narcotics Tramadol Hcl 45 527 6 $606 33 599 12 $469 137 -344 -28 -225
Analgesics Narcotics Oxycodone-Acetaminophen 26 78 24 $240 32 133 30 $352 705 393 837 467
Analgesics Narcotics Oxycodone Hcl 5 26 4 $86 26 392 11 $660 14077 2352 12785 6699
Analgesics Narcotics Fentanyl 0 0 0 $0 22 660 3 $2664 00 00 00 00
Analgesics Narcotics Methadone Hcl 5 150 1 $99 7 161 2 $156 73 194 664 569
Analgesics Narcotics Morphine Sulfate Er 1 5 1 $10 6 157 3 $174 30400 -1000 00 16426
Analgesics Narcotics Endocet 3 8 3 $38 3 14 3 $53 750 500 322 417
Analgesics Narcotics Tramadol Hcl Er 0 0 0 $0 2 60 1 $189 00 00 00 00
Analgesics Narcotics Oxycontin 0 0 0 $0 2 14 2 $57 00 00 00 00
Analgesics Narcotics All Other 4 74 2 $1256 4 41 4 $639 -446 00 -980 -491
Analgesics Narcotics Subtotal 166 1417 75 $3548 242 3288 89 $7916 1320 797 1535 1231
Thyroid Hormones Synthroid 52 1800 12 $1512 93 3240 24 $2715 800 773 1796 796
Thyroid Hormones Levothyroxine Sodium 65 2070 25 $614 87 3090 22 $1103 493 224 3772 795
Thyroid Hormones Armour Thyroid 10 300 1 $127 19 570 5 $234 900 846 00 846
Thyroid Hormones Liothyronine Sodium 8 225 2 $225 9 270 2 $219 200 125 -105 -23
Thyroid Hormones Levoxyl 22 780 5 $324 8 300 3 $141 -615 -620 -379 -565
Thyroid Hormones Np Thyroid 6 180 1 $60 4 120 1 $28 -333 -531 00 -531
Thyroid Hormones Tirosint 2 56 1 $90 3 84 1 $135 500 500 00 500
Thyroid Hormones Cytomel 0 0 0 $0 1 30 1 $182 00 00 00 00
Thyroid Hormones Subtotal 165 5411 24 $2952 224 7704 38 $4758 424 492 1499 612
Penicillins Amoxicillin 104 1092 94 $1372 110 1076 96 $1367 -15 157 -334 -04
Penicillins Amox Tr-Potassium Clavulanate 40 486 33 $1435 42 399 34 $1291 -179 -134 -81 -100
Penicillins Penicillin V Potassium 6 51 5 $74 12 116 12 $189 1275 1188 2874 1546
Penicillins Dicloxacillin Sodium 0 0 0 $0 2 17 2 $52 00 00 00 00
Penicillins Ampicillin Trihydrate 1 30 1 $15 1 5 1 $8 -833 -154 -1000 -437
Penicillins Subtotal 151 1659 114 $2896 167 1613 122 $2907 -28 101 -103 04
ALL Other Classes ALL Other Drugs 3212 87380 1500 $476379 4025 111548 1913 $661331 277 243 409 388
Total Total 4349 117121 523 $521772 5486 150254 640 $714517 283 178 402 369
Healthcare Spend and Trend Detail - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Financial Overview
Population Base Current Change
Avg Members 763 949 244
Avg Employees 331 419 268
Population by Tier Base Current Change
Employees 331 419 268
Spouses 151 180 192
Dependents 282 350 242
Average Contract Size 231 226
Total Plan Spend PMPM
Plan Spend Base Current Change Base Current Change
Medical Spend $2199402 $2486745 131 $288 $262 -91
Pharmacy Spend $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Total Employer Paid PMPM
Employer Paid Base Current Change Base Current Change
Medical Employer Paid $1852523 $2058222 111 $243 $217 -107
Pharmacy Employer Paid $446671 $626037 402 $59 $66 127
Total Combined Employer Paid $2299193 $2684259 167 $301 $283 -61
Cost Share Percent PMPM
Member Cost Share Base Current Base Current Change
Medical 158 172 $45 $45 -07
Pharmacy 144 124 $10 $9 -53
Total Cost Share 155 161 $55 $54 -15
Network Discounts Base Current Change
Total 563 497 -117
Total Plan Spend PMPM
Plan Spend by MSC Base Current Change Base Current Change
Inpatient $466518 $405828 -130 $61 $43 -300
Outpatient $627721 $801551 277 $82 $84 27
Professional $870027 $919727 57 $114 $97 -150
OMS $229787 $350526 525 $30 $37 227
Capitation $5349 $9112 704 $1 $1 370
Pharmacy $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Catastrophic Claims
Catastrophic Claimants Base Current Change
Claimants per 1000 189 190 06
Number of Claimants 12 15 250
Average Cost per Claim $68736 $55236 -196
of Total Spend 303 259 -146
Number of Claimants Average Cost Per Claimant
Relationship Base Current Change Base Current Change
Employee 3 6 1000 $66595 $60086 -98
Spouse 7 6 -143 $58236 $58673 08
Dependent 2 3 500 $108695 $38662 -644
Demographics
Female Male
of Members by Age Band and Gender Base Current Change Base Current Change
lt1 06 07 01 13 14 01
1-17 150 142 -08 145 143 -02
18-29 75 77 01 106 108 02
30-39 111 104 -07 133 129 -04
40-49 82 84 02 84 91 07
50-59 39 42 03 46 48 02
60-64 03 04 01 05 05 -00
65+ 00 00 00 00 01 01
TOTAL 467 460 -07 533 540 07
Female Male
Plan Spend by Age Band and Gender Base Current Change Base Current Change
lt1 20 12 -08 110 44 -65
1-17 96 74 -22 59 77 18
18-29 51 58 07 32 62 30
30-39 160 207 47 30 35 05
40-49 216 131 -84 123 71 -51
50-59 34 76 43 60 133 73
60-64 01 00 -00 09 17 08
65+ 00 00 00 00 01 01
TOTAL 577 560 -17 423 440 17
Female Male
PMPM Spend by Age Band and Gender Base Current Change Base Current Change
lt1 $941 $427 -546 $2279 $1029 -549
1-17 $177 $130 -263 $113 $165 457
18-29 $187 $190 16 $85 $183 1150
30-39 $400 $498 245 $63 $82 291
40-49 $729 $390 -465 $408 $266 -349
50-59 $237 $452 907 $363 $897 1469
60-64 $47 $30 -360 $469 $1044 1223
65+ $0 $0 $45 $884 18457
TOTAL $343 $304 -112 $221 $257 166
Plan Spend PMPM PMPM (NET OF CATS)
Relationship Base Current Change Base Current Change Base Current Change
Employee 336 417 81 $277 $319 152 $218 $235 78
Spouse 390 328 -62 $704 $584 -170 $459 $394 -141
Dependent 274 255 -19 $264 $233 -119 $185 $196 63
ICD9 Major Combined
Number of Claimants of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 181 212 171 165 164 -01 $349933 $390400 116
Pregnancy Childbirth Puerperium 30 23 -233 118 81 -37 $250764 $193128 -230
Gastrointestinal (Including Mouth) 95 100 53 46 78 31 $98420 $185077 880
Reproductive 129 171 326 57 78 20 $121576 $184213 515
InternalExternal Injury 64 72 125 21 77 55 $45406 $181843 3005
Renal And Urologic 50 53 60 94 73 -22 $200047 $172865 -136
NeurologicalCerebrovascular 49 72 469 46 70 23 $98299 $165785 687
Neoplasms 104 125 202 53 69 16 $112605 $164382 460
General Medical Diagnoses 374 433 158 63 69 06 $133488 $162817 220
HeartCirculatory 62 73 177 104 52 -52 $221435 $123821 -441
Ear Nose And Throat (Inc Upp Resp) 209 261 249 30 52 22 $63652 $122489 924
Endocrine Nutritional Metabolic 106 120 132 22 22 -01 $47539 $51434 82
Mental Disorders 68 88 294 26 22 -04 $54496 $51417 -57
Skin And Non-Malignant Breast 117 149 274 16 19 03 $34826 $45006 292
Lower Respiratory System 107 193 804 15 19 04 $31259 $44934 437
Infectious And Parasitic 128 153 195 11 19 08 $22608 $44284 959
Immune Disorders 51 63 235 14 12 -02 $29112 $28776 -12
Newborns 23 14 -391 80 12 -68 $169262 $27644 -837
Eye 68 85 250 11 07 -05 $23904 $15771 -340
Blood And Blood Forming Organs 29 25 -138 05 05 00 $9616 $10941 138
Substance Use Disorders 1 4 3000 00 02 02 $801 $4994 5238
Biliary Tract And Liver 8 7 -125 00 02 01 $857 $3928 3584
ICD9 Major Inpatient
Number of Admissions of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 2 6 2000 149 279 129 $69695 $113127 623
Pregnancy Childbirth Puerperium 18 9 -500 245 163 -83 $114379 $65992 -423
InternalExternal Injury 0 2 00 00 157 157 $0 $63851 00
HeartCirculatory 3 2 -333 195 139 -56 $90838 $56419 -379
Gastrointestinal (Including Mouth) 2 2 00 17 102 85 $7815 $41483 4308
NeurologicalCerebrovascular 0 1 00 00 39 39 $0 $15846 00
Newborns 15 8 -467 332 39 -294 $155110 $15629 -899
Neoplasms 0 1 00 00 36 36 $0 $14591 00
Ear Nose And Throat (Inc Upp Resp) 0 1 00 00 19 19 $0 $7529 00
Immune Disorders 0 1 00 00 10 10 $0 $4079 00
Infectious And Parasitic 0 1 00 00 09 09 $0 $3601 00
Blood And Blood Forming Organs 0 1 00 00 06 06 $0 $2497 00
Endocrine Nutritional Metabolic 0 1 00 00 03 03 $0 $1184 00
Mental Disorders 0 0 00 00 00 00 $0 $0 00
Reproductive 2 0 -1000 43 00 -43 $20107 $0 -1000
Renal And Urologic 0 0 00 18 00 -18 $8574 $0 -1000
Inpatient
Inpatient Spend Base Current Change
Plan Amount $466518 $405828 -130
Cost Share $26837 $28599 66
Paid Amount $439681 $377229 -142
Plan Amount PMPM $61 $43 -300
Utilization Base Current Change
Admissions 42 36 -143
Bed Days 126 109 -135
ALOS 300 303 09
Admits per K 660 455 -310
Bed Days per K 1981 1379 -304
Average Payment per Day $3703 $3723 06
Average Payment per Admission $11108 $11273 15
DRG Severity Index 088 118 340
Inpatient Maternity amp Newborns
BASE CURRENT CHANGE
Maternity Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 204 812 89 778 -567
Csection 47 188 25 222 -464
Other 00 00 00 00 00
Total 252 1000 114 1000 -547
BASE CURRENT CHANGE
Maternity Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $5769 $2586 $6435 $3753 115 451
Csection $8402 $1680 $10475 $3492 247 1078
Other $0 $0 $0 $0 00 00
Total $6262 $2277 $7332 $3666 171 610
BASE CURRENT CHANGE
Newborn Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 157 667 76 750 -517
Premature 16 67 13 125 -195
Full Term with Compl 63 267 13 125 -799
Total 236 1000 101 1000 -571
BASE CURRENT CHANGE
Newborn Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $841 $421 $1394 $643 657 529
Premature $3402 $1134 $5046 $5046 483 3449
Full Term with Compl $0 $0 $0 $0 00 00
Full Term with Compl $35824 $4777 $2220 $1110 -938 -768
Total $10341 $2927 $1954 $977 -811 -666
Outpatient
Outpatient Spend Base Current Change
Plan Amount $627721 $801551 277
Cost Share $118565 $151672 279
Paid Amount $509156 $649879 276
Plan Amount PMPM $82 $84 27
Utilization Base Current Change
Surgery per k 708 835 180
Diagnostic per k 13160 11764 -106
ER per k 1525 1455 -46
UC per k 645 557 -137
Other per k 9135 9234 11
Surgery CostService $1646 $2547 547
Diagnostic CostService $303 $274 -96
ER CostVisit $1223 $1391 137
UC CostVisit $165 $157 -52
Other CostService $301 $290 -35
Network Base Current Change
Office Visit 984 960 -25
Spend 992 954 -39
Professional
Professional Spend -- Inpatient Base Current Change
Plan Amount $202531 $82905 -591
Cost Share $25552 $12402 -515
Employer Paid $176979 $70504 -602
Plan Amount PMPM $27 $9 -671
Utilization per K Spend Per Service
Professional Inpatient Base Current Change Base Current Change
Anesthesia 377 253 -330 $1719 $987 -426
Obstetrics 425 126 -702 $1789 $1892 58
IP Visit 1305 1088 -166 $142 $128 -96
Surgery 660 202 -694 $1589 $664 -582
Newborn Care 550 177 -678 $385 $374 -31
Consult 126 177 408 $245 $248 14
Lab 5692 2834 -502 $8 $14 748
ER 110 63 -425 $241 $547 1270
Pathology 157 202 287 $133 $119 -102
Radiology 1053 405 -616 $51 $43 -147
Other 1116 417 -626 $137 $142 42
Professional Spend -- Outpatient Base Current Change
Plan Amount $667496 $836822 254
Cost Share $159281 $207263 301
Employer Paid $508215 $629558 239
Plan Amount PMPM $87 $88 08
Utilization per K Spend Per Service
Professional Outpatient Base Current Change Base Current Change
Anesthesia 535 721 349 $762 $865 135
Surgery 4167 4465 72 $277 $349 260
Consult 1635 1341 -180 $276 $257 -70
Prev Med 6682 6945 39 $134 $138 28
Diagnostic 2170 2555 178 $141 $130 -76
EampM 25535 25490 -02 $105 $106 09
Radiology 7704 7147 -72 $108 $97 -106
MHSA 5063 4579 -96 $105 $96 -94
RehabTherapy 28270 26299 -70 $43 $37 -152
Lab 24371 19645 -194 $23 $23 -08
Other 26006 24908 -42 $56 $61 101
Professional Office Visits Base Current Change
Plan Amount $312114 $420000 346
Cost Share $49291 $73375 489
Employer Paid $262823 $346625 319
Plan Amount PMPM $41 $44 82
Plan Cost per Office Visit $160 $171 70
Plan Cost per PCP Visit $156 $163 46
Plan Cost per Specialist Visit $167 $184 97
Utilization per K Spend Per Visit
Professional Office Visits Base Current Change Base Current Change
EampM 24733 24908 07 $105 $106 13
Prev Med 6525 6856 51 $135 $137 16
OMS Drugs 6352 6439 14 $55 $76 372
ImmunInject 9780 9538 -25 $26 $27 35
Surgery 1352 1670 235 $143 $146 25
Lab 8286 9690 169 $16 $17 57
Radiology 1572 1429 -91 $73 $95 300
Diagnostic 959 1379 438 $82 $89 82
RehabTherapy 1038 2049 975 $31 $32 40
Allergy 2626 1796 -316 $26 $27 34
Other 4072 5591 373 $50 $35 -297
Analysis of Charges and Payments - Medical
TOTAL IN NETWORK OUT OF NETWORK
Base Current Change Base Current Base Current
Average Number of Members 763 949 244
Total Unique Claimants 717 873 218 714 864 93 162
Plan Utilization 9395 9198 -21 9355 9103 1219 1707
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL (FFS Only) Base Current Change Base Current Base Current
Submitted Charges $5081452 $5142016 12 $4753676 $4933220 $327776 $208796
Charges Denied Due to Lack of Information $54591 $9499 -826 $52656 $4138 $1934 $5361
Net Charges $5026861 $5132517 21 $4701019 $4929082 $325842 $203435
Discounts $2299447 $2154569 -63 $2299447 $2154569 $0 $0
Plan Exclusions $94046 $59724 -365 $54003 $41057 $40044 $18667
Amounts above MRC $0 $0 00 $0 $0 $0 $0
Pre-Existing Conditions $1712 $2356 376 $1712 $2061 $0 $295
Ineligible Claimants $1529 $290 -810 $529 $290 $1000 $0
Plan Max Exceeded $13090 $124 -991 $13090 $124 $0 $0
Covered by Medicare $291 $319573 1098965 $291 $316871 $0 $2702
Other Reasons Not Covered $496280 $139762 -718 $285960 $66769 $210319 $72993
Total Amounts Not Covered $2906394 $2676398 -79 $2655031 $2581741 $251363 $94656
Covered Charges $2120467 $2456119 158 $2045988 $2347341 $74478 $108778
DeductibileCopay $224231 $294702 314 $192805 $228848 $31426 $65853
Coinsurance $122649 $133821 91 $111588 $118704 $11061 $15117
Member Cost Sharing $346880 $428522 235 $304393 $347552 $42487 $80970
COB $274 $82814 301706 $274 $81824 $0 $990
Payments $1773025 $1947427 98 $1741197 $1919525 $31828 $27902
Total Medical $2119905 $2375950 121 $2045590 $2267077 $74315 $108873
INCLUDES ALL CLAIMS PAID IN NETWORK INCLUDING CLAIMS NOT SUBJECT TO STANDARD DISCOUNT RATE GUARANTEE CALCULATIONS
Choice Fund Summary
Measures Current
EMPLOYER FUNDED
Medical $0
Pharmacy $0
Network Penetration amp Discounts
Base Current
MSC Plan Amount In Network Discounts Plan Amount In Network Discounts
Inpatient Facility $466518 1000 613 $405828 1000 486
Outpatient Facility $627721 953 646 $801551 991 567
Professional $870027 954 451 $919727 915 445
All Other $155639 978 399 $248844 948 337
Total $2119905 966 563 $2375950 964 497
Base
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 41 $869533 $336113 1 $305936 $130405
Outpatient Facility 404 $1675141 $592884 12 $96719 $34838
Professional 703 $1344808 $738017 82 $196313 $132010
All Other 336 $193049 $116044 15 $40595 $39594
Total 714 $4082530 $1783058 93 $639563 $336847
Current
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 34 $873336 $448909 0 $29442 -$43082
Outpatient Facility 493 $1807881 $783462 33 $35317 $18089
Professional 857 $1388625 $771637 136 $223204 $148091
All Other 423 $262408 $173883 31 $79249 $74961
Total 864 $4332250 $2177891 162 $367212 $198059
Network Base Current Change Norm
Admissions In Network 10000 10000 00
of Office Visits In Network 9842 9598 -24
Medical Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 228 $0
lt=$100 $1506 $2269 008 38 $60
gt$100lt=$500 $56758 $74636 320 273 $273
gt$500lt=$1000 $59097 $84572 333 120 $705
gt$1000lt=$2500 $148905 $217579 840 141 $1543
gt$2500lt=$5000 $129788 $175149 732 51 $3434
gt$5000lt=$10000 $247890 $313290 1398 45 $6962
gt$10000lt=$25000 $339092 $423594 1913 31 $13664
gt$25000lt=$50000 $226934 $252007 1280 8 $31501
gt$50000lt=$75000 $47218 $50384 266 1 $50384
gt$75000lt=$100000 $95355 $98256 538 1 $98256
gt$100000 $420481 $428171 2372 3 $142724
Total $1773025 $2119905 10000 940 $2255
CURRENT
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 321 $0
lt=$100 $2285 $3636 012 60 $61
gt$100lt=$500 $65549 $88392 337 334 $265
gt$500lt=$1000 $66893 $95414 343 134 $712
gt$1000lt=$2500 $170051 $263612 873 165 $1598
gt$2500lt=$5000 $199769 $272522 1026 74 $3683
gt$5000lt=$10000 $270211 $358285 1388 51 $7025
gt$10000lt=$25000 $394936 $466607 2028 31 $15052
gt$25000lt=$50000 $262394 $283616 1347 8 $35452
gt$50000lt=$75000 $276850 $295828 1422 5 $59166
gt$75000lt=$100000 $238490 $248037 1225 3 $82679
gt$100000 $0 $0 000 0 $0
Total $1947427 $2375950 10000 1186 $2003
Page 6: Consultative Analytics Reporting

5

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

11 Objectives

Informational guidance on how to use the Consultative Analytics Reports functions to generate and achieve the desired output

shy Illustrate the steps to create a new report request through the Consultative Analytics Report functionality via the Client Resources Portal website

shy Select product structure that can be utilized in performing client analytics shy Complete the steps to pickup completed reports from the Request Queues

12 Consultative Analytics Reports (CAP) Overview

shy Consultative Analytical Reports are Cignas self-service client reporting tool for health plan utilization

shy Utilization reporting that is currently available in the Client Resources Portal platform

CP 265 Dental Summary CP 266 Dental Utilization by Type of Service CP 900 HCST Healthcare Spend amp Trend-Incurred CP 902 HCST Pharmacy-Incurred CP 905 HCST Facilities

HCST is defined as Healthcare Spend amp Trend

shy CAP includes data across all lines of business including Medical Pharmacy and Dental for

an integrated viewpoint CAP Report Links -Users with permission will see CAP reports link

shy Main page- Consultative Analytical Platform

Create a new CAP Request

My Request Queue

Posted Report Queue

6

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

13 Getting Started

Access

shy If you currently have access to the Client Resources Portal your existing user

credentials automatically grant permission to enter the Constultative Analyical Reports area

shy If you do not currently have access to the Client Reources Portal you will receive

a new user ID and temporary password via secure email

Logging In

shy Copy the link into your browser to access the Client Resources Portal wwwcignaclientresourcescom

shy Enter your username and password and click the submit command button to

navigate to the Portalrsquos Welcome screen where you will be able to access the Consultative Analytical Reports area

Figure 1

Client Resources Portal ndash Plan Administration Welcome Page

7

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

20 Welcome to Client Resources Portal Home Screen Return to Table of Contents

If you have access to only one group number the group number field box will automatically default to that account number upon login If you have access to multiple group account numbers you can select the desired account from a dropdown menu Note All accounts used in the following examples are fictitious

From the Main Client Resources Welcome Screen

1 If your group account number did not automatically default in the field box enter it If you have multiple accounts select desired account from dropdown box Click the GO command button

Figure 2 CRP Welcome Screen

8

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

21 Consultative Analytics Reports (CAP) Overview Window

The Consultative Analytics Reports link located under the ldquoReportsrdquo heading is only visible to those who have permission

On the Main Client Resources Welcome Screen 2 Click the ldquo Reports ldquo heading 3 Click the Consultative Analytics Reports link to launch the reports overview window

(figure 3)

Figure 3 Consultative Analytics Reports Overview Window

9

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

22 Creating a CAP Request

CAP Report Links are positioned on the main client resources menu page and on the left side navigation menu ( shown in Figure 3) Options are as follows

Consultative Analytical Platform (main CAP link)

Create a new CAP Request Create and submit new report request

My Request Queue View your submitted report requests check submission status pickup completed reports

Posted Report Queue View CAP reports that have been posted by the Internal Cigna team for this account

From the Consultative Analytics Reports Overview Screen

4 Click the Create a new CAP Request link to navigate to the Create a New CAP

Utilization Request screen

10

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

23 Naming your Request

New CAP Utilization Screen - This is where you will begin to build your report package There are five action steps on the New CAP Utilization screen that will need to be completed to submit your report request The steps are as follows

Name your request Select product structure (s) Select reports Select parameters (dates) Submit your request

5 The screen default will automatically generate a report name date and time stamp

To change the name click in the field box and enter the desired name for your report

24 Product Selection

6 Select the product structure (s) you want to include in your report The default selects all available products to include in your report To deselect all click in the ldquoSelect Allrdquo checkbox and select the product structure desired At a high level the first character represents if the product is for Dental (D) Medical (M) or Pharmacy (R) and the next three characters represent the type such as Open Access Plus (OAP) or Performance (PER) The remaining four numbers are planbenefit specific please contact your client manageraccount manager for additional details

11

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

25 Report Selection

7 Select the desired reports (refer to appendix A to view sample report slides)

26 Parameters

Incurred Reporting

bull CAP reports are on an incurred basis for all funding types bull Incurred provides a better method for assessing the impact of plan design changes as

it allows time periods to be a 11 match bull Incurred basis increases accuracy by measuring utilization when it happens rather

than when the claim is paid bull Incurred ndash Allows user to specify the incurred dates of service The dates entered here

should be the dates you wish to analyze Selecting Dates

bull Incurred Current and Base ndash Select date range for current and base period analysis bull Current start and end dates represent the most recent time period bull Base start and end dates represent the prior time period

8 Click the Current period dropdown box to select your start and end date 9 Click the Base period dropdown box to select your start and end date

12

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

27 Submitting your Request

10 Review the information selected for your report package 11 If you want to start over click the Reset command button This action will clear the

form An alert message will verify that you want to continue to reset Cancel or click okay

12 If you want to proceed and submit your request click the submit command button to launch the request confimation window

13 In the confirmation request window Click the OK command button to navigate to

your Request Queue where you can view the request status as Submitted

If your report request does not successfully submit and you receive an alert notification message review the message for additional details and instructions (alert notifications will be visible along the top of the page)

13

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

28 Alert Notifications Message ndash Product and Report Selection does not

Correspond

If your report request did not submit due to product structure selections vs report content selections and you received an alert notification message review the message and adjust your report parameters as necessary

Figure 4

Alert Notification Message-Product and Report Selection does not

Correspond

14

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

29 Alert Notifications Messages ndash Guaranteed Cost

Guaranteed cost Fully Insured Accounts-If an account is identified as guaranteed cost

Fully Insured and the subscriber count is less than 100 for medicalpharmacy or less than 200 for dental for the account as a whole then the user will be displayed with a message upon first entering the page The account is ineligible for CAP reporting and the request cannot be submitted

If this message is displayed for an account that has more than 100 subscribers be sure that

you have selected all product structure to ensure all subscribers are captured in the request

Figure 5

Alert Notification Message ndash Guaranteed Cost

15

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

210 Alert Notifications Messages ndash Minimum Subscriber Threshold

Figure 6

Alert Notification Message-Reports do not Pass Minimum Subscriber

Threshold for Accounts When PHI is NO

16

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

211 Alert Notifications Messages ndash Overlapping Dates

The cause of the overlapping dates alert notification message as Shown in Figure 7 where the date range selected for the current period is 82012 through 072013 The Base period date range is 82011 to 072013 The base and current periods are overlapping To correct this change the base period end date to 072012

Figure 7

Alert Notification Message- Overlapping Dates

Corrected dates shown below

17

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

30 My Request Queue ndash Report Pickup Return to Table of Contents

The My Request Queue heading rows include

CRP Request ID Request Date Report Title Status Comments Report Pickup and Parameters

Report Statuses are reported under the Report Status heading There are four statuses to note

Submittedndash Your request has been submitted and is being processed

Completed ndash Your request is approved completed and ready for pickup

ErrormdashAfter the request has been submitted the request queue will display comments for any Error status instructing the user on why the request errored out and tips for submitting a successful request

Not AvailablemdashThis status is used when a request runs successfully and there is insufficient data to produce report output the request queue will display comments for any Not Available status instructing users on the issue or problem

1 To access your Reports Queue repeat steps 1 through 3 then Click on the My Request

Queue link on the Main Welcome Page

To pick up a completed report The reports Queue view defaults on 30 days You can change the time period by clicking on the dropdown box and selecting desired period

2 Under the report pickup heading click the pickup report icon to launch download pop-up window

3 Click on the report view icon to open and or click the download button

18

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

31 My Request Queue Statuses Error Figure 8

My Request Queue- Report Status Error

19

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

32 My Request Queue Status Not Available

Figure 9

My Request Queue-Report Statuses-Not Available

20

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

33 My Request Queue ndash Viewing Parameters

1 To view the report parameters Click the magnyfying glass icon to open the parameters

window

Figure 10

My Request Queue-Report Parameters

21

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

40 Posted Reports Queue Return to Table of Contents

Posted Reports Queue allows you to view CAP reports that have been posted by the Internal Cigna team for this account

From the Main Welcome screen

1 Consultative Analytics Platform 2 Click the Posted Reports Queue link

Figure 11

Posted Reports Queue

3 Click the dropdown box to select desired view request dates 4 Click the Report Pickup Icon to launch the

22

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix A

Sample Reports Return to Table of Contents

CRP-CAP Dental Report Sample

See PDF attachment for file name

cap_request_dental_crp_sampleppt

CRP-CAP Health Care Trend and Spend Report

Sample

See PDF attachment for file name

cap_tc_excel_request_crp_samplexls

23

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix B

Glossary of Terms (Medical)

See PDF attachment for file name

Glossery of Terms - Medical

Glossary of Terms (Dental)

See PDF attachment for file name

Glossary of Terms - Dental

24

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

ldquoCignardquo and the ldquoTree of Liferdquo logo are registered service marks of Cigna Intellectual Property

Inc licensed for use by Cigna Corporation and its operating subsidiaries All products and

services are provided by or through such operating subsidiaries including Cigna Health and Life

Insurance Company and Connecticut General Life Insurance Company and not by Cigna

Corporation

March 10 2014 copy 2014 Cigna

Glossary of Terms (Dental)

Additional Plan Design Savings Savings generated from contractual limitations and benefits exclusions Adjunctive General Services Palliative treatments consultations emergency care second opinions and anesthesia Age Maximum Savings due to age limits on fluoride treatments sealants orthodontic services and other services Alternate Benefit Provision This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards Annual Maximum Savings due to a patient reaching the maximum payment under the plan often per calendar year Average Area Charge Average charge based on the number of dentist in the geographical area pertaining to your membership Basic Restorative Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment) Benefit Option This code is used to identify different Cigna product lines purchased by a customer Charges The amount charged by a dentist for dental services rendered Children Children are defined as child step-child handicapped child eligible students and adult dependent Claim Branch This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure Coinsurance The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Covered Employees The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had at one day of coverage

Glossary of Terms (Dental)

Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits DiagnosticPreventive Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments Endodontics The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth Frequency Maximum Savings due to frequency limits on examinations cleanings radiographs crowns and other services Ineligible Charges Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Major Restorative Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures) Member An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents Missing Tooth Limitation A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Oral Surgery Non-surgical and surgical extractions and other surgical procedures Orthodontics Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers Other Savings Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design

Glossary of Terms (Dental)

Paid Claims That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan Patient A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network Periodontics Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment Pre-Determination of Benefits (PDB) A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended Provider Discounts The difference between the contracted payment amount and the average area charge for a procedure Scheduled Plan Savings Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan Services The number of individual dental procedures rendered by dental care providers Utilization Management The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures

Glossary of Terms (Medical)

ACE inhibitors Inhibitors of Angiotensin-Converting Enzyme are a group of pharmaceuticals that are used in treatment of hypertension and congestive heart failure Active with Disease Management Engaged customers with ongoing interactions with a case manager Active with Pharmacy Services Engaged customers with ongoing interactions focused on coordinating medication refills Acute An illness of short duration (as opposed to chronic illness) Acute Major Experienced episodes of care greater than $500 that are not a chronichealthymaternity Acute Minor Experienced episodes of care less than $500 that are not chronichealthymaternity and have a low amount of facility related costs Admission An overnight confinement to a facility Admissions Reviewed Activity performed by a case manager prior to a scheduled admission to identify and address any issues challenges or gaps Asthma Inhaled Corticosteroids Asthma Inhaled Corticosteroids are often prescribed as a treatment for asthma Average Cost Sum of total paid claims divided by count of individuals incurring costs for medical and pharmacy services Brand Name

The proprietary or trade name of the medication

Breast Cancer Screening

Measures the percent of qualified women 40-69 years of age that are compliant with mammogram screening

Capitation

Arrangement where network providers receive a set dollar amount of money per covered member assigned to

their practice even if no services rendered

Cardiac catheterization

A medical procedure used to diagnose and treat certain heart conditions

Case Management

Coordination of services to help meet a patients health care needs usually when the patient requires multiple

services from multiple providers

Glossary of Terms (Medical)

Catastrophic Term used to describe when a member has accumulated payments in excess of $50000 for a specified time period Centers of Excellence Network hospitals that have achieved the highest (three star) scores for cost efficiency and effectiveness in treating selected proceduresconditions based on publicly-available patient data

Cervical Cancer Screening

Measures the percent of qualified members greater than 29 years of age who received at least one pap smear

Chronic

Defined as an illness or sickness that is not curable but may be controlled with treatment

Chronic Obstructive Pulmonary Disease (COPD) Defines a group of diseases characterized by airflow obstruction and includes chronic bronchitis and emphysema Churn Those members who either enrolled or disenrolled or did both during the analysis period (includes newborns) Coinsurance A cost sharing benefit feature between the insured (customer) and the insurer (Cigna) which represents their respective responsibility for a covered expense typically expressed as a pair of percentages Colon Cancer Screening Colorectal Cancer Screening (CRC) can detect pre-malignant polyps and guide their removal which in theory can prevent the development of colon cancer Co-managed Engaged customers working together with TheraCare and another Health Advocacy program(s) Condition Status Engaged customers that have completed a condition-specific assessment that measures disease severity Convenience Care Treatment for common family ailments such as strep throat pinkeye and athletes foot Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Copay Predetermined fees for medical services covered by a benefit plan which are paid by the member at the time of service Coronary angioplasty A medical procedure in which a balloon is used to open a blockage in a coronary (heart) artery narrowed by atherosclerosis improving blood flow

Glossary of Terms (Medical)

Coronary Artery Bypass Graft (CABG) Surgery where blood flow is rerouted through a new artery or vein that is grafted around diseased sections of coronary arteries Cost Share Benefit plan arrangement requiring that the participant pay a portion of the costs This includes copayments coinsurance and deductibles Covered Charges Net charges minus the items not covered by the benefit plan Items not covered include charges for ineligible services network discounts etc CT A diagnostic imaging scan also called a Cat Scan (computed tomography) Declining Engaged customers that have completed an assessment two times and have demonstrated a worsening of their condition Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits Demographic Risk Score Risks based on gender and age of the member Denied Charges Amounts not covered due to lack of information about the claim Diabetes retinopathy Diabetic retinopathy is the most common diabetic eye disease and a leading cause of blindness in American adults Diagnostic Testing Refers to other significant testing procedures not named - examples include doppler electrocardiograph cardiac ultrasound and sleep studies Did Not Engage Reached customers who declined to engage with TheraCare Discounts Amounts reduced by a contractual fee arrangement with network participating providers prompt pay arrangements or Hospital Savings Program (HSP) Emergency Room - Diagnostic Groupings Musc - Musculoskeletal ENT - EarNoseThroat Skin - Skin Resp - Respiratory Circ - Circulatory Dig - Digestive Inj - Injury

Glossary of Terms (Medical) Engaged Reached customers who have an ongoing interaction with TheraCare Episode Risk Group (ERG) Uses pre-determined weights and a members profile to calculate a risk score This risk assessment is intended to evaluate current and future risks Episode Treatment Group (ETG) An illness classification methodology derived by analyzing actual claim experience and clinical review Esophagitis (digestive) Inflammation of the lining of the esophagus the tube that carries food from the throat to the stomach Evaluation and Management (EampM) EampM services refer to visits and consultations furnished by physicians Facility A site where health care services are delivered including hospitals convalescent units skilled nursing facilities and birthing centers Facility Outpatient Refers to services and costs that are incurred at a facility but did not result in an admission Fee for Service Compensating providers for rendering patient care which is based on an as services are rendered basis Gaps In Care Occurs when individuals do not receive or adhere to care that is consistent with medically proven guidelines for prevention and treatment Gastroenteritis (digestive) A condition that causes irritation and inflammation of the stomach and intestines (the gastrointestinal tract) Generic Drug A prescription drug that has the same active-ingredient formula as a brand-name drug Generic Efficiency This metric illustrates the rate of generic utilization for drugs in which a generic option is available HbA1c Test Glycohemoglobin blood test measures the average blood glucose level over the past 120 days Health Advisor (HA) Health specialists provide highly personalized management outreach and coaching to help members navigate through healthcare choices Health Advocacy Health Advocacy is the term Cigna uses to describe the process we use to improve health and lower costs for our customers and members Health Information Lines (HIL)

Provides customers with telephonic access to a health specialist and audio library when they have a health

question or need information about available treatment options

Glossary of Terms (Medical)

Healthy Babies Program

A voluntary prenatal program which offers expectant parents educational materials to encourage early prenatal

care and promote a healthy pregnancy Healthy Pregnancies Healthy Babies Program (HPHB) HPHB is a comprehensive maternity management program where goal is to reduce the number of pre-term and underweight babies ICD-9 International Statistical Classification of Disease used for morbidity and mortality statistics reimbursement systems and automated decision support Identified for Outreach Distinct customers targeted for TheraCare contact based on taking a specialty medication for their targeted condition Improving Engaged customers that have completed an assessment two times and have demonstrated an improvement in the status of their condition In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Inpatient Refers to services and costs that are incurred during a facility admission LDL-C Screening Blood test which measures low-density lipoprotein cholesterol Lipotropics Drugs which are designed to lower cholesterol and triglyceride levels which help reduce amount of overall fatty substances in the blood Mail Order Drugs A feature of a pharmacy program that enables a participant to send their prescription (and any applicable copay) directly to a mail-order vendor Maintenance Drugs Medications that are prescribed for long-term treatment of chronic conditions such as diabetes high blood pressure or asthma Major Diagnostic Categories (MDC) Industry standard groupings of ICD-9 diagnostic codes which relate to various body systems for inpatient and outpatient claims Major Joint (musculoskeletal) Examples of what comprises this category are major joint and limb reattachments hip or knee replacement Medication Adherence Reflection of the degree to which the patient is adhering to the prescribed medication treatment regimen

Glossary of Terms (Medical)

Medication Adherence Rate (MPR) MPR is calculated as the sum of the days supply (from claims) for a medication during a defined period of time divided by the number of days elapsed during the period MRI Magnetic Resonance Imaging - a type of diagnostic test Network Dollar Penetration All charges submitted by in-network providers as a percentage of overall charges NICU Neonatal Intensive Care Unit which provides a high level of intensive care to premature infants No Change Engaged customers that have completed an assessment two times and have not demonstrated an improvement or worsening of their condition Non-Preferred Brand Drug Drugs in the third tier of a pharmacy program brand-name drugs that either have generic equivalents or may have one or more preferred brand options Non-Users A member that had no episode of care medical or pharmacy Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Office visit Services delivered by a physician clinician or practitioner within the confines of a professional office setting Orthopedic A branch of medicine concerned with the correction or prevention of deformities disorders or injuries of the skeleton (tendons and ligaments) Other Medical (cardiac) Some examples of what comprises this category hypertension vascular procedures and angina Other Surgical (cardiac) Some examples of what comprises this category major cardiovascular procedures circulatory disorders and pacemaker Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design Outpatient Refers to services and costs that are incurred outside of a facility admission Pathology The study and diagnosis of disease through examination of organs tissues bodily fluids and whole bodies PET scan Positron Emission Tomography scan (specialized imaging)

Glossary of Terms (Medical)

Pharmacy Payments Includes prescription drug expenses paid under a pharmacy program These expenses would not include drugs covered under the medical benefit plan PHS PHS requires precertification of coverage primarily for inpatient care PHS+ PHS+ required precertification of coverage for both inpatient care and certain select outpatient services Pre-Certification Process of confirming eligibility and collecting information prior to inpatient admissions and selected ambulatory procedures and services Predictive Model System of using historical claims data to stratify members and identify those who can best benefit from case management andor disease management Preferred Brand Drug Drugs in the second tier of a Cigna two or three tier pharmacy program which have no generic equivalent Preventive Care Measures taken to prevent illness or injury and may include examinationsscreening tests tailored to an individuals age health and family history Primary Care Practitioner Include physicians and nonphysician primary care practitioners whom members are able to select as primary care practitioners Productivity Score Engaged customers that have completed a productivity assessment that measures absenteeism and presenteeism between their first and most recent measure Professional This category includes primary care physicians specialists (oncologists cardiologists neurologists obstetricians etc) surgeons etc Radiology Radiology is the medical specialty directing medical imaging technologies to diagnose and treat diseases Reached Identified customers who have had a conversation with TheraCare Retail Relates to services rendered by participating retail pharmacies Script A dispensed prescription Services per 1000 Count of medical and pharmacy services normalized per 1000 customers

Glossary of Terms (Medical)

Specialty Case Management Case management programs targeted to impact specific diseases and conditions - examples include oncology rehab and high risk maternity Spinal fusion A surgical procedure used to correct problems with the bones (vertebrae) of the back (spine) Therapeutic Class Major therapeutic classes include Central Nervous System Cardiovascular Hormonal Anti-infectives Pain AllergyRespiratory and other drugs Total Paid Sum of total medical and pharmacy paid claims Total Population Total customers eligible for the TheraCare benefit Total Value (Medication Adherence) Cost savings associated with customers whose medication adherence rate (MPR) shifted from below to above 80 between their first and most current measure Adherence value is based on a Cigna study of differences in medical costs associated with customers who became adherent versus those who remained non-adherent Total Value (Productivity) The value of productivity is based on the difference in the percent productivity between a members first measure and most current multiplied by the median income calculated by the US Bureau of Labor Statistics Unable to Reach Number of customers identified for outreach that TheraCare was able to contact by phone Unique Claimants A count of members who had one or more claims processed for a benefit plan during a specified time period Valve Replacement Example of what comprises this category cardiac valve and other major cardiothoracic procedures Well Visits Designed to discuss general health and any problems then focus on general disease prevention and health maintenance on a regular basis

Consultative Analytics

Sample Company

Copyright 2014 Cigna - Confidential amp Privileged - Not for Distribution

SM

Table of Contents

bull Dental

bull HCST

Plan cost amp trend

Dental Summary

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot Net effective discount decreased from 154 to 149 a decrease of 05

middot Network Utilization decreased from 541 to 532 a decrease of 09

middot The number of unique members receiving a cleaning increased from 623 to 649 an increase of 26

Demographic Summary

Base

Current

Trend

Average Number of Employees

338

428

264

Average Number of Members

771

972

260

Average Member Age

282

287

18

Services per Claimant

53

56

57

of Members Using Plan

681

703

22

of Unique Members Receiving a Cleaning

623

649

26

$60

$45

$30

$15

$0

Base

Current

$1408

$2244

$2512

$2791

$3921

$5035

Cost Share PMPM

Paid Amount PMPM

Plan Spend PMPM

Claims Summary

Base

Current

Trend

Charges

$355733

$568492

598

Charges in Network

$192298

$302256

572

DNSP Charges

$16685

$39487

1367

Network Utilization

541

532

-09

DNSP Utilization

47

69

22

In Network Discounts

$51738

$77124

491

DNSP Discounts

$2879

$7477

1597

Total Discounts

$54617

$84601

549

Net Effective Discount

154

149

-05

Total Utilization

587

601

14

Plan Design Savings

$78079

$155066

986

Savings as of submitted

219

273

54

Utilization Management

and Utilization Review Savings

$29327

$57667

966

Savings as of submitted

82

101

19

Savings as of paid

151

213

62

Total Savings

$162023

$297333

835

Total Savings as of submitted

$29327

523

68

Employer Paid Amount

$193710

$271159

400

Paid Amount PEPM

$5728

$6343

107

Paid Amount PMPM

$2512

$2791

111

PAGE 3 OF 8

Dental - Utilization by Type of Service

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot There is an increase in cost in 6 categories and a decrease in cost in 2 categories for an overall cost trend of 111

middot There is an increase in services per thousand in 6 categories and a decrease in services per thousand in 2 categories for an overall utilization trend of 97

middot High utilization for DiagnosticPreventive services can lead to lower usage of other service categories

Employer Paid by Service Type - PMPM

Base

Current

Trend

DiagnosticPreventive

$1402

$1475

52

Basic Restorative

$316

$432

367

Major Restorative

$262

$387

474

Endodontics

$156

$097

-377

Periodontics

$127

$137

80

Oral Surgery

$105

$085

-192

Orthodontics

$114

$117

19

Other Services

$030

$062

1046

Total

$2512

$2791

111

Services per 1000 Members by Type

Base

Current

Trend

DiagnosticPreventive

32934

33710

24

Basic Restorative

4078

5474

342

Major Restorative

872

1693

942

Endodontics

389

259

-333

Periodontics

1401

1446

32

Oral Surgery

918

1001

90

Orthodontics

1385

1223

-117

Other Services

1230

2570

1090

Total

43206

47376

97

PAGE 4 OF 8

Glossary

Additional Plan Design Savings
Savings generated from contractual limitations and benefits exclusions
Adjunctive General Services
Palliative treatments consultations emergency care second opinions and anesthesia
Age Maximum
Savings due to age limits on fluoride treatments sealants orthodontic services and other services
Alternate Benefit Provision
This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards
Annual Maximum
Savings due to a patient reaching the maximum payment under the plan often per calendar year
Average Area Charge
Average charge based on the number of dentist in the geographical area pertaining to your membership
Basic Restorative
Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment)
Benefit Option
This code is used to identify different Cigna product lines purchased by a customer

Charges
The amount charged by a dentist for dental services rendered
Children
Children are defined as child step-child handicapped child eligible students and adult dependent
Claim Branch
This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure
Coinsurance
The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member
Coordination of Benefits (COB)
The amount saved when Cigna is the secondary insurer It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary
Covered Employees
The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had atone day of coverage
Deductible
An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits
DiagnosticPreventive
Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments

Glossary

Endodontics
The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth
Frequency Maximum
Savings due to frequency limits on examinations cleanings radiographs crowns and other services
Ineligible Charges
Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services
In-Network
Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship
Major Restorative
Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures)
Member
An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents
Missing Tooth Limitation
A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage

Norm
Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated
Oral Surgery
Non-surgical and surgical extractions and other surgical procedures
Orthodontics
Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers
Other Savings
Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons
Out-of-Network
Services rendered by providers who are not part of the Cigna network based on your benefit plan design
Paid Claims
That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan
Patient
A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network
Periodontics
Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment

Glossary

Pre-Determination of Benefits (PDB)
A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended
Provider Discounts
The difference between the contracted payment amount and the average area charge for a procedure
Scheduled Plan Savings
Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan
Services
The number of individual dental procedures rendered by dental care providers
Utlization Management
The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures



Report Parameters

Global Parameters

Overall Dates

Current

Base

Incurred

012013 to 102013

012012 to 102012

Incurred Runout

012013 to 122013

012012 to 122012

Catastrophic Threshold

$25000

Exclude Pharmacy

No

Package 406029

Package Name

Package 1

Structure

Status = Division = Products = DPPONAOAP

Package Parameters

PMPMBCOverrideNo

Normative Values

201212

ENVESTNET ASSET MANAGEMENT3330120

PAGE 8 OF 8

CP_900

CP_902

CP_905

Report Parameters

Report Parameters
Accounts 600100
Structure ID 999999
Global Parameters
Current Base
Incurred 012013 to 102013 012012 to 102012
Incurred Runout 012013 to 122013 012012 to 122012
Catastrophic Threshold $25000
Package 406029
Package Name Package 1
Structure Status = Division = Products = DPPOOAP
Package Parameters PMPMBCOverrideNo
Healthcare Spend and Trend -- Facilities
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Top Facilities
Facility Information Base
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
DUKE UNIVERSITY HOSPITAL NC 27710 3 11 2 25 $134313 $4460 $138773 $137257 $1516
UNIVERSITY HOSPITAL CO 80246 5 36 2 8 $110611 $5501 $116112 $114751 $1360
SWEDISH MEDICAL CENTER WA 98107 5 11 3 11 $24478 $13353 $37831 $34842 $2989
WHITE PLAINS HOSPITAL CENTER NY 10601 1 16 1 8 $28253 $8419 $36672 $35586 $1086
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 11 7 14 $22887 $9040 $31927 $24023 $7904
EL CAMINO HOSPITAL CA 94040 8 9 2 4 $3710 $16913 $20623 $16575 $4048
GULF COAST MEDICAL CENTER FL 33912 1 2 1 2 $17808 $1730 $19538 $17966 $1572
LITTLETON HOSPITAL CO 80210 4 5 1 2 $5746 $10595 $16341 $15496 $845
SOUTH SHORE HOSPITAL MA 02190 5 4 2 5 $9669 $5297 $14965 $10971 $3994
ROSE MEDICAL CENTER CO 80220 6 10 2 5 $10532 $4250 $14781 $12245 $2536
SWEDISH COVENANT HOSPITAL IL 60625 2 3 2 8 $13540 $471 $14011 $13243 $768
CHRIST HOSPITAL AND MEDICAL CENTER-ADVOCATE IL 60453 2 2 1 1 $11300 $953 $12253 $10638 $1615
MEDICAL CENTER OF AURORA CO 80011 6 12 1 1 $2069 $10065 $12134 $9456 $2678
ALEXIAN BROTHERS MEDICAL CENTER IL 60007 2 3 2 8 $8579 $2451 $11030 $9110 $1920
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 3 $8806 $1631 $10437 $8652 $1785
PORTER HOSPITAL CO 80210 1 3 1 1 $3862 $6083 $9945 $8111 $1834
EXEMPLA LUTHERAN MEDICAL CENTER CO 80263 3 5 2 3 $7145 $2590 $9735 $7895 $1840
LENOX HILL HOSPITAL NY 10075 3 1 2 5 $8925 $80 $9005 $8346 $659
NEW YORK METHODIST HOSPITAL NY 11215 2 4 2 4 $8946 $0 $8946 $7455 $1490
SKY RIDGE MEDICAL CENTER CO 80124 3 2 1 2 $6200 $933 $7133 $5865 $1268
SWEDISH MEDICAL CENTER CO 80113 5 3 2 2 $3950 $2606 $6556 $5474 $1082
Facility Information Current
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
ST JOSEPHS HOSPITAL NORTH FL 33558 2 3 2 8 $63838 $3381 $67219 $65145 $2074
MASSACHUSETTS GENERAL HOSPITAL MA 02114 9 28 1 3 $39143 $21507 $60650 $53367 $7283
BRIGHAM AND WOMENS HOSPITAL MA 02115 4 32 2 5 $31487 $26410 $57897 $52707 $5189
ST VINCENTS MEDICAL CENTER CT 06606 2 4 1 5 $45104 $3715 $48819 $46857 $1963
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 29 4 10 $13841 $33404 $47245 $37697 $9548
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 5 $34945 $1863 $36808 $35089 $1719
NORTHSHORE UNIVERSITY HEALTH SYSTEM IL 60026 14 29 1 1 $4079 $23880 $27959 $23229 $4730
CHILDRENS HOSPITAL COLORADO CO 80218 11 26 1 2 $7529 $18234 $25763 $19504 $6259
SWEDISH MEDICAL CENTER WA 98107 6 15 2 4 $10995 $13964 $24959 $20207 $4752
AVISTA HOSPITAL CO 80027 6 10 2 4 $7544 $11586 $19130 $16109 $3022
PLAINVIEW HOSPITAL NY 11803 1 2 1 1 $17127 $625 $17752 $16723 $1028
EL CAMINO HOSPITAL CA 94040 5 3 2 4 $16800 $867 $17667 $15934 $1733
SKY RIDGE MEDICAL CENTER CO 80124 3 1 2 6 $15345 $1523 $16868 $14054 $2814
MEDICAL CITY DALLAS HOSPITAL TX 75230 1 1 1 10 $15847 $291 $16137 $15184 $953
COMMUNITY HOSPITAL IN 46321 2 5 1 2 $6538 $6614 $13151 $13151 $0
CMC NORTHEAST NC 28025 6 9 1 1 $2497 $7022 $9519 $7913 $1607
PORTER REGIONAL HOSPITAL IN 46383 4 9 2 2 $4189 $5103 $9291 $6584 $2707
LAS COLINAS MEDICAL CENTER TX 75039 1 1 1 3 $7631 $1170 $8801 $6728 $2073
HIGHLINE MEDICAL CENTER WA 98168 3 7 2 2 $7079 $850 $7929 $5587 $2342
PSL MEDICAL CTR CO 80218 4 4 0 0 $1780 $1000 $2780 $1482 $1298
MAYO CLINIC ARIZONA AZ 85038 1 8 1 5 $1184 $870 $2054 $2054 $0
Healthcare Spend and Trend -- Pharmacy - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Pharmacy
Key Indicators Base Current Change Norm
Average Number of Employees 330 419 268
Average Number of Members 763 949 244
Ingredient Cost PMPM $6697 $7405 106 $000
Plan Cost PMPM $6838 $7528 101
Employer Paid PMPM $5854 $6596 127 $000
Cost Share PMPM $984 $932 -53 $000
Cost Share as percent of Ingredient Cost 147 126 -21 00
Scripts PMPY 68 69 14 00
Retail Adjusted Scripts PMPY 75 76 16 00
Average Ingredient Cost per script $11750 $12812 90 $000
Generic Rx Utilization Rate 766 798 32 00
Mail Order Fill Rate - Percent of total 46 46 -00 00
Mail Order Fill Rate - Retail adjusted 118 119 01 00
Formulary Brand Compliance Rate 766 747 -19 00
$000 $000 00 $000
Average Cost generic script $1077 $997 -75 $000
Average Cost Preferred script $3273 $3019 -78 $000
Average Cost Non-Preferred Script $4581 $5936 296 $000
Specialty Ingredient Cost PMPM 238 295 237 00
Specialty Scripts PMPY 13 09 -319 00
Specialty as Percent of Total Employer Paid 0 0 40 0
Analysis of Charges and Payments - Pharmacy
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL Base Current Change Base Current Base Current
Dispensing Fee $6793 $7771 144 $6793 $7771 $0 $0
Gross Cost $511008 $702852 375 $511008 $702807 $0 $45
Member Cost Share $75101 $88480 178 $75101 $88462 $0 $18
Sales Tax $1645 $1657 08 $1645 $1657 $0 $0
Submitted Charges $757561 $1045329 380 $757561 $1041219 $0 $4110
Discounts $246554 $342477 389 $246554 $338412 $0 $4065
Eligible $511008 $702852 375 $511008 $702807 $0 $45
Medical amp Pharmacy Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 184 $0
lt=$100 $1485 $2425 009 48 $51
gt$100lt=$500 $50742 $68754 260 241 $285
gt$500lt=$1000 $57754 $84220 319 116 $726
gt$1000lt=$2500 $184197 $262536 994 164 $1601
gt$2500lt=$5000 $220642 $289440 1096 81 $3573
gt$5000lt=$10000 $307808 $387323 1466 53 $7308
gt$10000lt=$25000 $433251 $533558 2020 36 $14821
gt$25000lt=$50000 $272862 $303656 1149 9 $33740
gt$50000lt=$75000 $168221 $175543 665 3 $58514
gt$75000lt=$100000 $0 $0 000 0 $0
gt$100000 $522732 $534222 2022 4 $133555
Total $2219696 $2641676 10000 939 $2813
CURRENT NORMS
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments per Unique Claimant of Total Payments Payments per Unique Claimants
lt$0 $0 $0 00 0 $0 00 $0
$0 $0 $0 00 261 $0 00 $0
lt=$100 $2194 $3556 01 70 $51 00 $0
gt$100lt=$500 $58043 $77943 25 289 $270 00 $0
gt$500lt=$1000 $77542 $105134 34 147 $715 00 $0
gt$1000lt=$2500 $206436 $309046 100 193 $1601 00 $0
gt$2500lt=$5000 $241777 $328091 106 92 $3566 00 $0
gt$5000lt=$10000 $373446 $489962 159 70 $6999 00 $0
gt$10000lt=$25000 $503832 $601048 194 40 $15026 00 $0
gt$25000lt=$50000 $443308 $476307 154 14 $34022 00 $0
gt$50000lt=$75000 $341800 $362988 117 6 $60498 00 $0
gt$75000lt=$100000 $325086 $336391 109 4 $84098 00 $0
gt$100000 $0 $0 00 0 $0 00 $0
Total $2573464 $3090466 1000 1186 $2606
Minor Therapeutic Classes
Rank by Current period plan spend
BASE CURRENT CHANGE NORM
Top 15 Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM
MultipleLateral Sclerosis $757 8 2 $981 11 2 296 375 00 $000
Antineoplastics $787 68 8 $721 51 8 -84 -250 00 $000
Asthma Related $741 246 88 $661 338 125 -108 374 420 $000
Stimulants $443 177 31 $514 229 38 159 294 226 $000
Antidepressants $485 464 69 $374 530 98 -228 142 420 $000
Anti-Inflam Disease Modifiers $114 3 2 $349 8 3 2072 1667 500 $000
Cystic Fibrosis $000 0 0 $318 2 1 00 00 00 $000
Contraceptives $329 389 70 $314 528 87 -46 357 243 $000
Acne Agents $174 56 24 $195 58 30 119 36 250 $000
Insulins $133 51 8 $170 74 9 273 451 125 $000
Antivirals $112 70 26 $150 79 31 344 129 192 $000
Tetracyclines $163 62 20 $150 91 34 -82 468 700 $000
Lipid Lowering $144 128 26 $141 209 37 -20 633 423 $000
Antiulcer $129 181 46 $140 170 42 84 -61 -87 $000
Hypoglycemics $122 104 11 $139 135 17 135 298 545 $000
Other $2206 2342 1044 $2212 2973 1316 03 269 261 $000
Top Drugs By Total Plan Spend
Current Rank Top 20 Drug Name Indication Tier of Scripts Plan Spend Employer Paid Cost Share Base Rank
1 GILENYA Multiple Sclerosis Non-Preferred Brand 11 $93117 $92282 $835 2
2 GLEEVEC Cancer Preferred Brand 10 $66518 $66518 $0 1
3 PULMOZYME Cystic Fibrosis Preferred Brand 2 $30214 $30074 $140 NA
4 XOLAIR Asthma Preferred Brand 3 $28214 $27996 $217 3
5 METHYLPHENIDATE ER ADHDNarcolepsy Generic 79 $19345 $18053 $1292 5
6 CYMBALTA Depression Preferred Brand 53 $17555 $15865 $1690 4
7 HUMIRA Arthritis Preferred Brand 2 $14926 $14926 $0 NA
8 ENBREL Arthritis Preferred Brand 5 $11505 $11380 $125 45
9 ATRIPLA HIV Non-Preferred Brand 5 $9500 $9275 $225 6
10 CREON Cystic Fibrosis Preferred Brand 2 $8332 $8192 $140 NA
11 LIALDA Crohns Disease Preferred Brand 10 $7975 $7725 $250 9
12 ONE TOUCH ULTRA TEST STRIPS Diabetes SuppliesOther 24 $7823 $7183 $640 11
13 ADDERALL XR ADHD Preferred Brand 25 $7512 $6887 $625 43
14 LEVALBUTEROL HCL Asthma Generic 12 $7099 $6959 $140 NA
15 AMPHETAMINE SALT COMBO ADHD Generic 64 $6821 $5811 $1010 25
16 LOVENOX Blood thinner Non-Preferred Brand 3 $6782 $6617 $165 NA
17 CIMZIA Crohns Disease Non-Preferred Brand 1 $6708 $3821 $2887 14
18 LUNESTA Sedative Non-Preferred Brand 25 $6050 $5159 $891 13
19 ORACEA Infection Preferred Brand 14 $6016 $5666 $350 20
20 NUVIGIL Narcolepsy Non-Preferred Brand 13 $5904 $4896 $1008 30
Top 25 specific drug therapeutic classes ranked by of scripts
Current Rank Drug Name Tier Indication Scripts Ingredient Cost per Script
1 SERTRALINE HCL Generic Depression 118 $1976
2 LISINOPRIL Generic Hypertension 117 $1097
3 AMOXICILLIN Generic Infection 110 $1023
4 HYDROCODONE-ACETAMINOPHEN Generic Pain 105 $2137
5 FLUTICASONE PROPIONATE Generic Nasal Congestion 94 $3130
6 SYNTHROID Preferred Brand Thyroid 93 $2689
7 AZITHROMYCIN Generic Infection 90 $2286
8 LEVOTHYROXINE SODIUM Generic Thyroid 87 $1067
9 METHYLPHENIDATE ER Generic ADHDNarcolepsy 79 $24337
10 AMPHETAMINE SALT COMBO Generic ADHD 64 $10471
11 SIMVASTATIN Generic Cholesterol 64 $1644
12 METFORMIN HCL ER Generic Diabetes 63 $7571
13 CITALOPRAM HBR Generic Depression 63 $1045
14 MONTELUKAST SODIUM Generic Asthma 62 $5695
15 ATORVASTATIN CALCIUM Generic Cholesterol 61 $3772
16 FLUOXETINE HCL Generic Depression 56 $1345
17 OMEPRAZOLE Generic Ulcer Heartburn 55 $3224
18 CYMBALTA Preferred Brand Depression 53 $32709
19 LOSARTAN POTASSIUM Generic Hypertension 50 $2410
20 ZOLPIDEM TARTRATE Generic Sedative 50 $1799
21 BUPROPION XL Generic Depression 49 $5055
22 MICROGESTIN FE Generic Contraception 48 $2641
23 AMLODIPINE BESYLATE Generic Hypertension 48 $1508
24 ALPRAZOLAM Generic Anxiety 48 $595
25 VALACYCLOVIR Generic Antivirals 46 $7037
Top 25 specific drug therapeutic classes ranked cost per scripts
Current Rank Drug Name Unique Individuals Bio-Pharmaceutical Indication Ingredient Cost per Script Ingredient Cost Scripts
1 PULMOZYME 1 Y Cystic Fibrosis $15107 $30214 2
2 XOLAIR 1 Y Asthma $9405 $28214 3
3 GILENYA 2 N Multiple Sclerosis $8465 $93117 11
4 HUMIRA 1 Y Arthritis $7463 $14926 2
5 CIMZIA 1 Y Crohns Disease $6708 $6708 1
6 GLEEVEC 1 N Cancer $6652 $66518 10
7 CAYSTON 1 N Infection $5758 $5758 1
8 VANCOMYCIN HCL 1 N Infection $4246 $4246 1
9 CREON 2 N Cystic Fibrosis $4164 $8328 2
10 VALCYTE 1 N Antivirals $2720 $5440 2
11 ENBREL 1 Y Arthritis $2301 $11505 5
12 LOVENOX 1 N Blood thinner $2261 $6782 3
13 ATRIPLA 1 N HIV $1900 $9500 5
14 ABSORICA 1 N Acne $1817 $3634 2
15 MEPRON 1 N Infection $1702 $3405 2
16 ZYVOX 1 N Infection $1602 $1602 1
17 HUMATROPE 1 Y Growth Hormone $1559 $1559 1
18 SIMCOR 1 N Cholesterol $1154 $3463 3
19 VANOS 1 N Itching Inflammation $1141 $1141 1
20 ANDROGEL 2 N Hormone Replacement $1092 $2183 2
21 SOLODYN 1 N Infection $891 $1782 2
22 PENTASA 2 N Crohns Disease $874 $3497 4
23 ENOXAPARIN SODIUM 1 N Blood thinner $800 $800 1
24 LIALDA 2 N Crohns Disease $779 $7786 10
25 ASACOL HD 1 N Crohns Disease $777 $777 1
Pharmacy Scripts and Cost by Age Category
Average Number of Prescriptions by Age Category Base Current Change Average Pharmacy Payments by Age Category Base Current Change
lt1 01 00 -598 lt1 $135 $45 -665
1-17 09 08 -83 1-17 $259 $454 756
18-29 10 13 308 18-29 $902 $723 -198
30-39 21 17 -166 30-39 $670 $1015 515
40-49 15 15 20 40-49 $608 $514 -155
50-59 12 13 102 50-59 $1959 $1699 -133
60-64 01 02 1123 60-64 $1790 $913 -490
AVERAGE 68 69 15 AVERAGE $759 $819 79
of Prescriptions by Age Category Base Current Change of Payments by Age Category Base Current Change
lt1 14 06 -09 lt1 04 01 -03
1-17 132 120 -13 1-17 80 126 46
18-29 144 186 42 18-29 206 156 -50
30-39 301 248 -53 30-39 229 293 64
40-49 222 223 01 40-49 143 120 -23
50-59 175 190 15 50-59 308 290 -18
60-64 11 24 13 60-64 31 13 -18
AVERAGE 1000 1000 00
Percent of Prescriptions Base Current Change Percent of Payments Base Current Change
Female 596 575 -20 Female 547 572 25
Male 404 425 20 Male 453 428 -25
Average Prescriptions Base Current Change Average Payment per Unique Claimant Base Current Change
Female 8716 8673 -05 Female $768 $881 148
Male 5194 5462 52 Male $750 $749 -01
Top 10 Drugs for Top 5 Therapeutic Classes by Number of Prescriptions
Pharmacy Statistics by Therapeutic Class Including Brand Name
Base Current Base - Current Change
Therapeutic Class Brand Name Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount
Contraceptivesoral Microgestin Fe 30 1008 6 $1035 48 1344 7 $1347 333 -1000 1202 301
Contraceptivesoral Loestrin 24 Fe 70 2184 13 $6034 44 1344 9 $4046 -385 -428 -280 -329
Contraceptivesoral Necon 18 684 3 $666 31 791 3 $880 156 -1000 1067 322
Contraceptivesoral Apri 5 140 1 $130 27 721 3 $744 4150 -1000 8271 4714
Contraceptivesoral Gianvi 4 112 1 $248 22 672 6 $1484 5000 -1000 6125 4977
Contraceptivesoral Reclipsen 16 448 2 $423 20 560 2 $572 250 -1000 1172 351
Contraceptivesoral Sprintec 4 112 2 $83 16 448 3 $316 3000 -1000 6259 2823
Contraceptivesoral Trinessa 0 0 0 $0 15 420 3 $344 00 00 00 00
Contraceptivesoral Syeda 3 84 1 $205 15 476 3 $1143 4667 -1000 5551 4590
Contraceptivesoral Levora-28 11 308 1 $321 15 420 2 $430 364 -1000 1037 340
Contraceptivesoral All Other 205 7116 53 $13548 258 8784 67 $15902 234 -504 415 174
Contraceptivesoral Subtotal 366 12196 65 $22693 511 15980 79 $27209 310 -562 515 199
Selective Serotonin Reuptake Inhibitor (Ssris) Sertraline Hcl 81 2718 27 $1359 118 4020 38 $2518 479 504 1598 852
Selective Serotonin Reuptake Inhibitor (Ssris) Citalopram Hbr 65 1950 19 $716 63 1890 25 $757 -31 -168 867 57
Selective Serotonin Reuptake Inhibitor (Ssris) Fluoxetine Hcl 62 1840 17 $912 56 1654 20 $861 -101 95 -224 -57
Selective Serotonin Reuptake Inhibitor (Ssris) Escitalopram Oxalate 35 1170 15 $4898 38 1297 16 $1908 109 516 -705 -611
Selective Serotonin Reuptake Inhibitor (Ssris) Paroxetine Hcl 27 810 6 $1602 34 1020 6 $2077 259 -236 520 297
Selective Serotonin Reuptake Inhibitor (Ssris) Fluvoxamine Maleate 0 0 0 $0 5 150 1 $1302 00 00 00 00
Selective Serotonin Reuptake Inhibitor (Ssris) Luvox Cr 9 270 2 $2308 3 90 1 $973 -667 -667 -559 -578
Selective Serotonin Reuptake Inhibitor (Ssris) Prozac 1 30 1 $207 0 0 0 $0 -1000 00 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Lexapro 9 270 5 $1300 0 0 0 $0 -1000 -1000 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Subtotal 289 9058 51 $13304 317 10121 70 $10396 117 17 -301 -219
Analgesics Narcotics Hydrocodone-Acetaminophen 77 549 59 $1213 105 1057 68 $2502 925 246 2550 1062
Analgesics Narcotics Tramadol Hcl 45 527 6 $606 33 599 12 $469 137 -344 -28 -225
Analgesics Narcotics Oxycodone-Acetaminophen 26 78 24 $240 32 133 30 $352 705 393 837 467
Analgesics Narcotics Oxycodone Hcl 5 26 4 $86 26 392 11 $660 14077 2352 12785 6699
Analgesics Narcotics Fentanyl 0 0 0 $0 22 660 3 $2664 00 00 00 00
Analgesics Narcotics Methadone Hcl 5 150 1 $99 7 161 2 $156 73 194 664 569
Analgesics Narcotics Morphine Sulfate Er 1 5 1 $10 6 157 3 $174 30400 -1000 00 16426
Analgesics Narcotics Endocet 3 8 3 $38 3 14 3 $53 750 500 322 417
Analgesics Narcotics Tramadol Hcl Er 0 0 0 $0 2 60 1 $189 00 00 00 00
Analgesics Narcotics Oxycontin 0 0 0 $0 2 14 2 $57 00 00 00 00
Analgesics Narcotics All Other 4 74 2 $1256 4 41 4 $639 -446 00 -980 -491
Analgesics Narcotics Subtotal 166 1417 75 $3548 242 3288 89 $7916 1320 797 1535 1231
Thyroid Hormones Synthroid 52 1800 12 $1512 93 3240 24 $2715 800 773 1796 796
Thyroid Hormones Levothyroxine Sodium 65 2070 25 $614 87 3090 22 $1103 493 224 3772 795
Thyroid Hormones Armour Thyroid 10 300 1 $127 19 570 5 $234 900 846 00 846
Thyroid Hormones Liothyronine Sodium 8 225 2 $225 9 270 2 $219 200 125 -105 -23
Thyroid Hormones Levoxyl 22 780 5 $324 8 300 3 $141 -615 -620 -379 -565
Thyroid Hormones Np Thyroid 6 180 1 $60 4 120 1 $28 -333 -531 00 -531
Thyroid Hormones Tirosint 2 56 1 $90 3 84 1 $135 500 500 00 500
Thyroid Hormones Cytomel 0 0 0 $0 1 30 1 $182 00 00 00 00
Thyroid Hormones Subtotal 165 5411 24 $2952 224 7704 38 $4758 424 492 1499 612
Penicillins Amoxicillin 104 1092 94 $1372 110 1076 96 $1367 -15 157 -334 -04
Penicillins Amox Tr-Potassium Clavulanate 40 486 33 $1435 42 399 34 $1291 -179 -134 -81 -100
Penicillins Penicillin V Potassium 6 51 5 $74 12 116 12 $189 1275 1188 2874 1546
Penicillins Dicloxacillin Sodium 0 0 0 $0 2 17 2 $52 00 00 00 00
Penicillins Ampicillin Trihydrate 1 30 1 $15 1 5 1 $8 -833 -154 -1000 -437
Penicillins Subtotal 151 1659 114 $2896 167 1613 122 $2907 -28 101 -103 04
ALL Other Classes ALL Other Drugs 3212 87380 1500 $476379 4025 111548 1913 $661331 277 243 409 388
Total Total 4349 117121 523 $521772 5486 150254 640 $714517 283 178 402 369
Healthcare Spend and Trend Detail - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Financial Overview
Population Base Current Change
Avg Members 763 949 244
Avg Employees 331 419 268
Population by Tier Base Current Change
Employees 331 419 268
Spouses 151 180 192
Dependents 282 350 242
Average Contract Size 231 226
Total Plan Spend PMPM
Plan Spend Base Current Change Base Current Change
Medical Spend $2199402 $2486745 131 $288 $262 -91
Pharmacy Spend $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Total Employer Paid PMPM
Employer Paid Base Current Change Base Current Change
Medical Employer Paid $1852523 $2058222 111 $243 $217 -107
Pharmacy Employer Paid $446671 $626037 402 $59 $66 127
Total Combined Employer Paid $2299193 $2684259 167 $301 $283 -61
Cost Share Percent PMPM
Member Cost Share Base Current Base Current Change
Medical 158 172 $45 $45 -07
Pharmacy 144 124 $10 $9 -53
Total Cost Share 155 161 $55 $54 -15
Network Discounts Base Current Change
Total 563 497 -117
Total Plan Spend PMPM
Plan Spend by MSC Base Current Change Base Current Change
Inpatient $466518 $405828 -130 $61 $43 -300
Outpatient $627721 $801551 277 $82 $84 27
Professional $870027 $919727 57 $114 $97 -150
OMS $229787 $350526 525 $30 $37 227
Capitation $5349 $9112 704 $1 $1 370
Pharmacy $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Catastrophic Claims
Catastrophic Claimants Base Current Change
Claimants per 1000 189 190 06
Number of Claimants 12 15 250
Average Cost per Claim $68736 $55236 -196
of Total Spend 303 259 -146
Number of Claimants Average Cost Per Claimant
Relationship Base Current Change Base Current Change
Employee 3 6 1000 $66595 $60086 -98
Spouse 7 6 -143 $58236 $58673 08
Dependent 2 3 500 $108695 $38662 -644
Demographics
Female Male
of Members by Age Band and Gender Base Current Change Base Current Change
lt1 06 07 01 13 14 01
1-17 150 142 -08 145 143 -02
18-29 75 77 01 106 108 02
30-39 111 104 -07 133 129 -04
40-49 82 84 02 84 91 07
50-59 39 42 03 46 48 02
60-64 03 04 01 05 05 -00
65+ 00 00 00 00 01 01
TOTAL 467 460 -07 533 540 07
Female Male
Plan Spend by Age Band and Gender Base Current Change Base Current Change
lt1 20 12 -08 110 44 -65
1-17 96 74 -22 59 77 18
18-29 51 58 07 32 62 30
30-39 160 207 47 30 35 05
40-49 216 131 -84 123 71 -51
50-59 34 76 43 60 133 73
60-64 01 00 -00 09 17 08
65+ 00 00 00 00 01 01
TOTAL 577 560 -17 423 440 17
Female Male
PMPM Spend by Age Band and Gender Base Current Change Base Current Change
lt1 $941 $427 -546 $2279 $1029 -549
1-17 $177 $130 -263 $113 $165 457
18-29 $187 $190 16 $85 $183 1150
30-39 $400 $498 245 $63 $82 291
40-49 $729 $390 -465 $408 $266 -349
50-59 $237 $452 907 $363 $897 1469
60-64 $47 $30 -360 $469 $1044 1223
65+ $0 $0 $45 $884 18457
TOTAL $343 $304 -112 $221 $257 166
Plan Spend PMPM PMPM (NET OF CATS)
Relationship Base Current Change Base Current Change Base Current Change
Employee 336 417 81 $277 $319 152 $218 $235 78
Spouse 390 328 -62 $704 $584 -170 $459 $394 -141
Dependent 274 255 -19 $264 $233 -119 $185 $196 63
ICD9 Major Combined
Number of Claimants of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 181 212 171 165 164 -01 $349933 $390400 116
Pregnancy Childbirth Puerperium 30 23 -233 118 81 -37 $250764 $193128 -230
Gastrointestinal (Including Mouth) 95 100 53 46 78 31 $98420 $185077 880
Reproductive 129 171 326 57 78 20 $121576 $184213 515
InternalExternal Injury 64 72 125 21 77 55 $45406 $181843 3005
Renal And Urologic 50 53 60 94 73 -22 $200047 $172865 -136
NeurologicalCerebrovascular 49 72 469 46 70 23 $98299 $165785 687
Neoplasms 104 125 202 53 69 16 $112605 $164382 460
General Medical Diagnoses 374 433 158 63 69 06 $133488 $162817 220
HeartCirculatory 62 73 177 104 52 -52 $221435 $123821 -441
Ear Nose And Throat (Inc Upp Resp) 209 261 249 30 52 22 $63652 $122489 924
Endocrine Nutritional Metabolic 106 120 132 22 22 -01 $47539 $51434 82
Mental Disorders 68 88 294 26 22 -04 $54496 $51417 -57
Skin And Non-Malignant Breast 117 149 274 16 19 03 $34826 $45006 292
Lower Respiratory System 107 193 804 15 19 04 $31259 $44934 437
Infectious And Parasitic 128 153 195 11 19 08 $22608 $44284 959
Immune Disorders 51 63 235 14 12 -02 $29112 $28776 -12
Newborns 23 14 -391 80 12 -68 $169262 $27644 -837
Eye 68 85 250 11 07 -05 $23904 $15771 -340
Blood And Blood Forming Organs 29 25 -138 05 05 00 $9616 $10941 138
Substance Use Disorders 1 4 3000 00 02 02 $801 $4994 5238
Biliary Tract And Liver 8 7 -125 00 02 01 $857 $3928 3584
ICD9 Major Inpatient
Number of Admissions of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 2 6 2000 149 279 129 $69695 $113127 623
Pregnancy Childbirth Puerperium 18 9 -500 245 163 -83 $114379 $65992 -423
InternalExternal Injury 0 2 00 00 157 157 $0 $63851 00
HeartCirculatory 3 2 -333 195 139 -56 $90838 $56419 -379
Gastrointestinal (Including Mouth) 2 2 00 17 102 85 $7815 $41483 4308
NeurologicalCerebrovascular 0 1 00 00 39 39 $0 $15846 00
Newborns 15 8 -467 332 39 -294 $155110 $15629 -899
Neoplasms 0 1 00 00 36 36 $0 $14591 00
Ear Nose And Throat (Inc Upp Resp) 0 1 00 00 19 19 $0 $7529 00
Immune Disorders 0 1 00 00 10 10 $0 $4079 00
Infectious And Parasitic 0 1 00 00 09 09 $0 $3601 00
Blood And Blood Forming Organs 0 1 00 00 06 06 $0 $2497 00
Endocrine Nutritional Metabolic 0 1 00 00 03 03 $0 $1184 00
Mental Disorders 0 0 00 00 00 00 $0 $0 00
Reproductive 2 0 -1000 43 00 -43 $20107 $0 -1000
Renal And Urologic 0 0 00 18 00 -18 $8574 $0 -1000
Inpatient
Inpatient Spend Base Current Change
Plan Amount $466518 $405828 -130
Cost Share $26837 $28599 66
Paid Amount $439681 $377229 -142
Plan Amount PMPM $61 $43 -300
Utilization Base Current Change
Admissions 42 36 -143
Bed Days 126 109 -135
ALOS 300 303 09
Admits per K 660 455 -310
Bed Days per K 1981 1379 -304
Average Payment per Day $3703 $3723 06
Average Payment per Admission $11108 $11273 15
DRG Severity Index 088 118 340
Inpatient Maternity amp Newborns
BASE CURRENT CHANGE
Maternity Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 204 812 89 778 -567
Csection 47 188 25 222 -464
Other 00 00 00 00 00
Total 252 1000 114 1000 -547
BASE CURRENT CHANGE
Maternity Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $5769 $2586 $6435 $3753 115 451
Csection $8402 $1680 $10475 $3492 247 1078
Other $0 $0 $0 $0 00 00
Total $6262 $2277 $7332 $3666 171 610
BASE CURRENT CHANGE
Newborn Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 157 667 76 750 -517
Premature 16 67 13 125 -195
Full Term with Compl 63 267 13 125 -799
Total 236 1000 101 1000 -571
BASE CURRENT CHANGE
Newborn Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $841 $421 $1394 $643 657 529
Premature $3402 $1134 $5046 $5046 483 3449
Full Term with Compl $0 $0 $0 $0 00 00
Full Term with Compl $35824 $4777 $2220 $1110 -938 -768
Total $10341 $2927 $1954 $977 -811 -666
Outpatient
Outpatient Spend Base Current Change
Plan Amount $627721 $801551 277
Cost Share $118565 $151672 279
Paid Amount $509156 $649879 276
Plan Amount PMPM $82 $84 27
Utilization Base Current Change
Surgery per k 708 835 180
Diagnostic per k 13160 11764 -106
ER per k 1525 1455 -46
UC per k 645 557 -137
Other per k 9135 9234 11
Surgery CostService $1646 $2547 547
Diagnostic CostService $303 $274 -96
ER CostVisit $1223 $1391 137
UC CostVisit $165 $157 -52
Other CostService $301 $290 -35
Network Base Current Change
Office Visit 984 960 -25
Spend 992 954 -39
Professional
Professional Spend -- Inpatient Base Current Change
Plan Amount $202531 $82905 -591
Cost Share $25552 $12402 -515
Employer Paid $176979 $70504 -602
Plan Amount PMPM $27 $9 -671
Utilization per K Spend Per Service
Professional Inpatient Base Current Change Base Current Change
Anesthesia 377 253 -330 $1719 $987 -426
Obstetrics 425 126 -702 $1789 $1892 58
IP Visit 1305 1088 -166 $142 $128 -96
Surgery 660 202 -694 $1589 $664 -582
Newborn Care 550 177 -678 $385 $374 -31
Consult 126 177 408 $245 $248 14
Lab 5692 2834 -502 $8 $14 748
ER 110 63 -425 $241 $547 1270
Pathology 157 202 287 $133 $119 -102
Radiology 1053 405 -616 $51 $43 -147
Other 1116 417 -626 $137 $142 42
Professional Spend -- Outpatient Base Current Change
Plan Amount $667496 $836822 254
Cost Share $159281 $207263 301
Employer Paid $508215 $629558 239
Plan Amount PMPM $87 $88 08
Utilization per K Spend Per Service
Professional Outpatient Base Current Change Base Current Change
Anesthesia 535 721 349 $762 $865 135
Surgery 4167 4465 72 $277 $349 260
Consult 1635 1341 -180 $276 $257 -70
Prev Med 6682 6945 39 $134 $138 28
Diagnostic 2170 2555 178 $141 $130 -76
EampM 25535 25490 -02 $105 $106 09
Radiology 7704 7147 -72 $108 $97 -106
MHSA 5063 4579 -96 $105 $96 -94
RehabTherapy 28270 26299 -70 $43 $37 -152
Lab 24371 19645 -194 $23 $23 -08
Other 26006 24908 -42 $56 $61 101
Professional Office Visits Base Current Change
Plan Amount $312114 $420000 346
Cost Share $49291 $73375 489
Employer Paid $262823 $346625 319
Plan Amount PMPM $41 $44 82
Plan Cost per Office Visit $160 $171 70
Plan Cost per PCP Visit $156 $163 46
Plan Cost per Specialist Visit $167 $184 97
Utilization per K Spend Per Visit
Professional Office Visits Base Current Change Base Current Change
EampM 24733 24908 07 $105 $106 13
Prev Med 6525 6856 51 $135 $137 16
OMS Drugs 6352 6439 14 $55 $76 372
ImmunInject 9780 9538 -25 $26 $27 35
Surgery 1352 1670 235 $143 $146 25
Lab 8286 9690 169 $16 $17 57
Radiology 1572 1429 -91 $73 $95 300
Diagnostic 959 1379 438 $82 $89 82
RehabTherapy 1038 2049 975 $31 $32 40
Allergy 2626 1796 -316 $26 $27 34
Other 4072 5591 373 $50 $35 -297
Analysis of Charges and Payments - Medical
TOTAL IN NETWORK OUT OF NETWORK
Base Current Change Base Current Base Current
Average Number of Members 763 949 244
Total Unique Claimants 717 873 218 714 864 93 162
Plan Utilization 9395 9198 -21 9355 9103 1219 1707
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL (FFS Only) Base Current Change Base Current Base Current
Submitted Charges $5081452 $5142016 12 $4753676 $4933220 $327776 $208796
Charges Denied Due to Lack of Information $54591 $9499 -826 $52656 $4138 $1934 $5361
Net Charges $5026861 $5132517 21 $4701019 $4929082 $325842 $203435
Discounts $2299447 $2154569 -63 $2299447 $2154569 $0 $0
Plan Exclusions $94046 $59724 -365 $54003 $41057 $40044 $18667
Amounts above MRC $0 $0 00 $0 $0 $0 $0
Pre-Existing Conditions $1712 $2356 376 $1712 $2061 $0 $295
Ineligible Claimants $1529 $290 -810 $529 $290 $1000 $0
Plan Max Exceeded $13090 $124 -991 $13090 $124 $0 $0
Covered by Medicare $291 $319573 1098965 $291 $316871 $0 $2702
Other Reasons Not Covered $496280 $139762 -718 $285960 $66769 $210319 $72993
Total Amounts Not Covered $2906394 $2676398 -79 $2655031 $2581741 $251363 $94656
Covered Charges $2120467 $2456119 158 $2045988 $2347341 $74478 $108778
DeductibileCopay $224231 $294702 314 $192805 $228848 $31426 $65853
Coinsurance $122649 $133821 91 $111588 $118704 $11061 $15117
Member Cost Sharing $346880 $428522 235 $304393 $347552 $42487 $80970
COB $274 $82814 301706 $274 $81824 $0 $990
Payments $1773025 $1947427 98 $1741197 $1919525 $31828 $27902
Total Medical $2119905 $2375950 121 $2045590 $2267077 $74315 $108873
INCLUDES ALL CLAIMS PAID IN NETWORK INCLUDING CLAIMS NOT SUBJECT TO STANDARD DISCOUNT RATE GUARANTEE CALCULATIONS
Choice Fund Summary
Measures Current
EMPLOYER FUNDED
Medical $0
Pharmacy $0
Network Penetration amp Discounts
Base Current
MSC Plan Amount In Network Discounts Plan Amount In Network Discounts
Inpatient Facility $466518 1000 613 $405828 1000 486
Outpatient Facility $627721 953 646 $801551 991 567
Professional $870027 954 451 $919727 915 445
All Other $155639 978 399 $248844 948 337
Total $2119905 966 563 $2375950 964 497
Base
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 41 $869533 $336113 1 $305936 $130405
Outpatient Facility 404 $1675141 $592884 12 $96719 $34838
Professional 703 $1344808 $738017 82 $196313 $132010
All Other 336 $193049 $116044 15 $40595 $39594
Total 714 $4082530 $1783058 93 $639563 $336847
Current
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 34 $873336 $448909 0 $29442 -$43082
Outpatient Facility 493 $1807881 $783462 33 $35317 $18089
Professional 857 $1388625 $771637 136 $223204 $148091
All Other 423 $262408 $173883 31 $79249 $74961
Total 864 $4332250 $2177891 162 $367212 $198059
Network Base Current Change Norm
Admissions In Network 10000 10000 00
of Office Visits In Network 9842 9598 -24
Medical Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 228 $0
lt=$100 $1506 $2269 008 38 $60
gt$100lt=$500 $56758 $74636 320 273 $273
gt$500lt=$1000 $59097 $84572 333 120 $705
gt$1000lt=$2500 $148905 $217579 840 141 $1543
gt$2500lt=$5000 $129788 $175149 732 51 $3434
gt$5000lt=$10000 $247890 $313290 1398 45 $6962
gt$10000lt=$25000 $339092 $423594 1913 31 $13664
gt$25000lt=$50000 $226934 $252007 1280 8 $31501
gt$50000lt=$75000 $47218 $50384 266 1 $50384
gt$75000lt=$100000 $95355 $98256 538 1 $98256
gt$100000 $420481 $428171 2372 3 $142724
Total $1773025 $2119905 10000 940 $2255
CURRENT
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 321 $0
lt=$100 $2285 $3636 012 60 $61
gt$100lt=$500 $65549 $88392 337 334 $265
gt$500lt=$1000 $66893 $95414 343 134 $712
gt$1000lt=$2500 $170051 $263612 873 165 $1598
gt$2500lt=$5000 $199769 $272522 1026 74 $3683
gt$5000lt=$10000 $270211 $358285 1388 51 $7025
gt$10000lt=$25000 $394936 $466607 2028 31 $15052
gt$25000lt=$50000 $262394 $283616 1347 8 $35452
gt$50000lt=$75000 $276850 $295828 1422 5 $59166
gt$75000lt=$100000 $238490 $248037 1225 3 $82679
gt$100000 $0 $0 000 0 $0
Total $1947427 $2375950 10000 1186 $2003
Page 7: Consultative Analytics Reporting

6

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

13 Getting Started

Access

shy If you currently have access to the Client Resources Portal your existing user

credentials automatically grant permission to enter the Constultative Analyical Reports area

shy If you do not currently have access to the Client Reources Portal you will receive

a new user ID and temporary password via secure email

Logging In

shy Copy the link into your browser to access the Client Resources Portal wwwcignaclientresourcescom

shy Enter your username and password and click the submit command button to

navigate to the Portalrsquos Welcome screen where you will be able to access the Consultative Analytical Reports area

Figure 1

Client Resources Portal ndash Plan Administration Welcome Page

7

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

20 Welcome to Client Resources Portal Home Screen Return to Table of Contents

If you have access to only one group number the group number field box will automatically default to that account number upon login If you have access to multiple group account numbers you can select the desired account from a dropdown menu Note All accounts used in the following examples are fictitious

From the Main Client Resources Welcome Screen

1 If your group account number did not automatically default in the field box enter it If you have multiple accounts select desired account from dropdown box Click the GO command button

Figure 2 CRP Welcome Screen

8

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

21 Consultative Analytics Reports (CAP) Overview Window

The Consultative Analytics Reports link located under the ldquoReportsrdquo heading is only visible to those who have permission

On the Main Client Resources Welcome Screen 2 Click the ldquo Reports ldquo heading 3 Click the Consultative Analytics Reports link to launch the reports overview window

(figure 3)

Figure 3 Consultative Analytics Reports Overview Window

9

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

22 Creating a CAP Request

CAP Report Links are positioned on the main client resources menu page and on the left side navigation menu ( shown in Figure 3) Options are as follows

Consultative Analytical Platform (main CAP link)

Create a new CAP Request Create and submit new report request

My Request Queue View your submitted report requests check submission status pickup completed reports

Posted Report Queue View CAP reports that have been posted by the Internal Cigna team for this account

From the Consultative Analytics Reports Overview Screen

4 Click the Create a new CAP Request link to navigate to the Create a New CAP

Utilization Request screen

10

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

23 Naming your Request

New CAP Utilization Screen - This is where you will begin to build your report package There are five action steps on the New CAP Utilization screen that will need to be completed to submit your report request The steps are as follows

Name your request Select product structure (s) Select reports Select parameters (dates) Submit your request

5 The screen default will automatically generate a report name date and time stamp

To change the name click in the field box and enter the desired name for your report

24 Product Selection

6 Select the product structure (s) you want to include in your report The default selects all available products to include in your report To deselect all click in the ldquoSelect Allrdquo checkbox and select the product structure desired At a high level the first character represents if the product is for Dental (D) Medical (M) or Pharmacy (R) and the next three characters represent the type such as Open Access Plus (OAP) or Performance (PER) The remaining four numbers are planbenefit specific please contact your client manageraccount manager for additional details

11

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

25 Report Selection

7 Select the desired reports (refer to appendix A to view sample report slides)

26 Parameters

Incurred Reporting

bull CAP reports are on an incurred basis for all funding types bull Incurred provides a better method for assessing the impact of plan design changes as

it allows time periods to be a 11 match bull Incurred basis increases accuracy by measuring utilization when it happens rather

than when the claim is paid bull Incurred ndash Allows user to specify the incurred dates of service The dates entered here

should be the dates you wish to analyze Selecting Dates

bull Incurred Current and Base ndash Select date range for current and base period analysis bull Current start and end dates represent the most recent time period bull Base start and end dates represent the prior time period

8 Click the Current period dropdown box to select your start and end date 9 Click the Base period dropdown box to select your start and end date

12

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

27 Submitting your Request

10 Review the information selected for your report package 11 If you want to start over click the Reset command button This action will clear the

form An alert message will verify that you want to continue to reset Cancel or click okay

12 If you want to proceed and submit your request click the submit command button to launch the request confimation window

13 In the confirmation request window Click the OK command button to navigate to

your Request Queue where you can view the request status as Submitted

If your report request does not successfully submit and you receive an alert notification message review the message for additional details and instructions (alert notifications will be visible along the top of the page)

13

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

28 Alert Notifications Message ndash Product and Report Selection does not

Correspond

If your report request did not submit due to product structure selections vs report content selections and you received an alert notification message review the message and adjust your report parameters as necessary

Figure 4

Alert Notification Message-Product and Report Selection does not

Correspond

14

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

29 Alert Notifications Messages ndash Guaranteed Cost

Guaranteed cost Fully Insured Accounts-If an account is identified as guaranteed cost

Fully Insured and the subscriber count is less than 100 for medicalpharmacy or less than 200 for dental for the account as a whole then the user will be displayed with a message upon first entering the page The account is ineligible for CAP reporting and the request cannot be submitted

If this message is displayed for an account that has more than 100 subscribers be sure that

you have selected all product structure to ensure all subscribers are captured in the request

Figure 5

Alert Notification Message ndash Guaranteed Cost

15

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

210 Alert Notifications Messages ndash Minimum Subscriber Threshold

Figure 6

Alert Notification Message-Reports do not Pass Minimum Subscriber

Threshold for Accounts When PHI is NO

16

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

211 Alert Notifications Messages ndash Overlapping Dates

The cause of the overlapping dates alert notification message as Shown in Figure 7 where the date range selected for the current period is 82012 through 072013 The Base period date range is 82011 to 072013 The base and current periods are overlapping To correct this change the base period end date to 072012

Figure 7

Alert Notification Message- Overlapping Dates

Corrected dates shown below

17

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

30 My Request Queue ndash Report Pickup Return to Table of Contents

The My Request Queue heading rows include

CRP Request ID Request Date Report Title Status Comments Report Pickup and Parameters

Report Statuses are reported under the Report Status heading There are four statuses to note

Submittedndash Your request has been submitted and is being processed

Completed ndash Your request is approved completed and ready for pickup

ErrormdashAfter the request has been submitted the request queue will display comments for any Error status instructing the user on why the request errored out and tips for submitting a successful request

Not AvailablemdashThis status is used when a request runs successfully and there is insufficient data to produce report output the request queue will display comments for any Not Available status instructing users on the issue or problem

1 To access your Reports Queue repeat steps 1 through 3 then Click on the My Request

Queue link on the Main Welcome Page

To pick up a completed report The reports Queue view defaults on 30 days You can change the time period by clicking on the dropdown box and selecting desired period

2 Under the report pickup heading click the pickup report icon to launch download pop-up window

3 Click on the report view icon to open and or click the download button

18

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

31 My Request Queue Statuses Error Figure 8

My Request Queue- Report Status Error

19

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

32 My Request Queue Status Not Available

Figure 9

My Request Queue-Report Statuses-Not Available

20

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

33 My Request Queue ndash Viewing Parameters

1 To view the report parameters Click the magnyfying glass icon to open the parameters

window

Figure 10

My Request Queue-Report Parameters

21

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

40 Posted Reports Queue Return to Table of Contents

Posted Reports Queue allows you to view CAP reports that have been posted by the Internal Cigna team for this account

From the Main Welcome screen

1 Consultative Analytics Platform 2 Click the Posted Reports Queue link

Figure 11

Posted Reports Queue

3 Click the dropdown box to select desired view request dates 4 Click the Report Pickup Icon to launch the

22

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix A

Sample Reports Return to Table of Contents

CRP-CAP Dental Report Sample

See PDF attachment for file name

cap_request_dental_crp_sampleppt

CRP-CAP Health Care Trend and Spend Report

Sample

See PDF attachment for file name

cap_tc_excel_request_crp_samplexls

23

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix B

Glossary of Terms (Medical)

See PDF attachment for file name

Glossery of Terms - Medical

Glossary of Terms (Dental)

See PDF attachment for file name

Glossary of Terms - Dental

24

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

ldquoCignardquo and the ldquoTree of Liferdquo logo are registered service marks of Cigna Intellectual Property

Inc licensed for use by Cigna Corporation and its operating subsidiaries All products and

services are provided by or through such operating subsidiaries including Cigna Health and Life

Insurance Company and Connecticut General Life Insurance Company and not by Cigna

Corporation

March 10 2014 copy 2014 Cigna

Glossary of Terms (Dental)

Additional Plan Design Savings Savings generated from contractual limitations and benefits exclusions Adjunctive General Services Palliative treatments consultations emergency care second opinions and anesthesia Age Maximum Savings due to age limits on fluoride treatments sealants orthodontic services and other services Alternate Benefit Provision This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards Annual Maximum Savings due to a patient reaching the maximum payment under the plan often per calendar year Average Area Charge Average charge based on the number of dentist in the geographical area pertaining to your membership Basic Restorative Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment) Benefit Option This code is used to identify different Cigna product lines purchased by a customer Charges The amount charged by a dentist for dental services rendered Children Children are defined as child step-child handicapped child eligible students and adult dependent Claim Branch This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure Coinsurance The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Covered Employees The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had at one day of coverage

Glossary of Terms (Dental)

Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits DiagnosticPreventive Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments Endodontics The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth Frequency Maximum Savings due to frequency limits on examinations cleanings radiographs crowns and other services Ineligible Charges Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Major Restorative Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures) Member An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents Missing Tooth Limitation A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Oral Surgery Non-surgical and surgical extractions and other surgical procedures Orthodontics Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers Other Savings Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design

Glossary of Terms (Dental)

Paid Claims That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan Patient A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network Periodontics Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment Pre-Determination of Benefits (PDB) A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended Provider Discounts The difference between the contracted payment amount and the average area charge for a procedure Scheduled Plan Savings Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan Services The number of individual dental procedures rendered by dental care providers Utilization Management The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures

Glossary of Terms (Medical)

ACE inhibitors Inhibitors of Angiotensin-Converting Enzyme are a group of pharmaceuticals that are used in treatment of hypertension and congestive heart failure Active with Disease Management Engaged customers with ongoing interactions with a case manager Active with Pharmacy Services Engaged customers with ongoing interactions focused on coordinating medication refills Acute An illness of short duration (as opposed to chronic illness) Acute Major Experienced episodes of care greater than $500 that are not a chronichealthymaternity Acute Minor Experienced episodes of care less than $500 that are not chronichealthymaternity and have a low amount of facility related costs Admission An overnight confinement to a facility Admissions Reviewed Activity performed by a case manager prior to a scheduled admission to identify and address any issues challenges or gaps Asthma Inhaled Corticosteroids Asthma Inhaled Corticosteroids are often prescribed as a treatment for asthma Average Cost Sum of total paid claims divided by count of individuals incurring costs for medical and pharmacy services Brand Name

The proprietary or trade name of the medication

Breast Cancer Screening

Measures the percent of qualified women 40-69 years of age that are compliant with mammogram screening

Capitation

Arrangement where network providers receive a set dollar amount of money per covered member assigned to

their practice even if no services rendered

Cardiac catheterization

A medical procedure used to diagnose and treat certain heart conditions

Case Management

Coordination of services to help meet a patients health care needs usually when the patient requires multiple

services from multiple providers

Glossary of Terms (Medical)

Catastrophic Term used to describe when a member has accumulated payments in excess of $50000 for a specified time period Centers of Excellence Network hospitals that have achieved the highest (three star) scores for cost efficiency and effectiveness in treating selected proceduresconditions based on publicly-available patient data

Cervical Cancer Screening

Measures the percent of qualified members greater than 29 years of age who received at least one pap smear

Chronic

Defined as an illness or sickness that is not curable but may be controlled with treatment

Chronic Obstructive Pulmonary Disease (COPD) Defines a group of diseases characterized by airflow obstruction and includes chronic bronchitis and emphysema Churn Those members who either enrolled or disenrolled or did both during the analysis period (includes newborns) Coinsurance A cost sharing benefit feature between the insured (customer) and the insurer (Cigna) which represents their respective responsibility for a covered expense typically expressed as a pair of percentages Colon Cancer Screening Colorectal Cancer Screening (CRC) can detect pre-malignant polyps and guide their removal which in theory can prevent the development of colon cancer Co-managed Engaged customers working together with TheraCare and another Health Advocacy program(s) Condition Status Engaged customers that have completed a condition-specific assessment that measures disease severity Convenience Care Treatment for common family ailments such as strep throat pinkeye and athletes foot Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Copay Predetermined fees for medical services covered by a benefit plan which are paid by the member at the time of service Coronary angioplasty A medical procedure in which a balloon is used to open a blockage in a coronary (heart) artery narrowed by atherosclerosis improving blood flow

Glossary of Terms (Medical)

Coronary Artery Bypass Graft (CABG) Surgery where blood flow is rerouted through a new artery or vein that is grafted around diseased sections of coronary arteries Cost Share Benefit plan arrangement requiring that the participant pay a portion of the costs This includes copayments coinsurance and deductibles Covered Charges Net charges minus the items not covered by the benefit plan Items not covered include charges for ineligible services network discounts etc CT A diagnostic imaging scan also called a Cat Scan (computed tomography) Declining Engaged customers that have completed an assessment two times and have demonstrated a worsening of their condition Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits Demographic Risk Score Risks based on gender and age of the member Denied Charges Amounts not covered due to lack of information about the claim Diabetes retinopathy Diabetic retinopathy is the most common diabetic eye disease and a leading cause of blindness in American adults Diagnostic Testing Refers to other significant testing procedures not named - examples include doppler electrocardiograph cardiac ultrasound and sleep studies Did Not Engage Reached customers who declined to engage with TheraCare Discounts Amounts reduced by a contractual fee arrangement with network participating providers prompt pay arrangements or Hospital Savings Program (HSP) Emergency Room - Diagnostic Groupings Musc - Musculoskeletal ENT - EarNoseThroat Skin - Skin Resp - Respiratory Circ - Circulatory Dig - Digestive Inj - Injury

Glossary of Terms (Medical) Engaged Reached customers who have an ongoing interaction with TheraCare Episode Risk Group (ERG) Uses pre-determined weights and a members profile to calculate a risk score This risk assessment is intended to evaluate current and future risks Episode Treatment Group (ETG) An illness classification methodology derived by analyzing actual claim experience and clinical review Esophagitis (digestive) Inflammation of the lining of the esophagus the tube that carries food from the throat to the stomach Evaluation and Management (EampM) EampM services refer to visits and consultations furnished by physicians Facility A site where health care services are delivered including hospitals convalescent units skilled nursing facilities and birthing centers Facility Outpatient Refers to services and costs that are incurred at a facility but did not result in an admission Fee for Service Compensating providers for rendering patient care which is based on an as services are rendered basis Gaps In Care Occurs when individuals do not receive or adhere to care that is consistent with medically proven guidelines for prevention and treatment Gastroenteritis (digestive) A condition that causes irritation and inflammation of the stomach and intestines (the gastrointestinal tract) Generic Drug A prescription drug that has the same active-ingredient formula as a brand-name drug Generic Efficiency This metric illustrates the rate of generic utilization for drugs in which a generic option is available HbA1c Test Glycohemoglobin blood test measures the average blood glucose level over the past 120 days Health Advisor (HA) Health specialists provide highly personalized management outreach and coaching to help members navigate through healthcare choices Health Advocacy Health Advocacy is the term Cigna uses to describe the process we use to improve health and lower costs for our customers and members Health Information Lines (HIL)

Provides customers with telephonic access to a health specialist and audio library when they have a health

question or need information about available treatment options

Glossary of Terms (Medical)

Healthy Babies Program

A voluntary prenatal program which offers expectant parents educational materials to encourage early prenatal

care and promote a healthy pregnancy Healthy Pregnancies Healthy Babies Program (HPHB) HPHB is a comprehensive maternity management program where goal is to reduce the number of pre-term and underweight babies ICD-9 International Statistical Classification of Disease used for morbidity and mortality statistics reimbursement systems and automated decision support Identified for Outreach Distinct customers targeted for TheraCare contact based on taking a specialty medication for their targeted condition Improving Engaged customers that have completed an assessment two times and have demonstrated an improvement in the status of their condition In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Inpatient Refers to services and costs that are incurred during a facility admission LDL-C Screening Blood test which measures low-density lipoprotein cholesterol Lipotropics Drugs which are designed to lower cholesterol and triglyceride levels which help reduce amount of overall fatty substances in the blood Mail Order Drugs A feature of a pharmacy program that enables a participant to send their prescription (and any applicable copay) directly to a mail-order vendor Maintenance Drugs Medications that are prescribed for long-term treatment of chronic conditions such as diabetes high blood pressure or asthma Major Diagnostic Categories (MDC) Industry standard groupings of ICD-9 diagnostic codes which relate to various body systems for inpatient and outpatient claims Major Joint (musculoskeletal) Examples of what comprises this category are major joint and limb reattachments hip or knee replacement Medication Adherence Reflection of the degree to which the patient is adhering to the prescribed medication treatment regimen

Glossary of Terms (Medical)

Medication Adherence Rate (MPR) MPR is calculated as the sum of the days supply (from claims) for a medication during a defined period of time divided by the number of days elapsed during the period MRI Magnetic Resonance Imaging - a type of diagnostic test Network Dollar Penetration All charges submitted by in-network providers as a percentage of overall charges NICU Neonatal Intensive Care Unit which provides a high level of intensive care to premature infants No Change Engaged customers that have completed an assessment two times and have not demonstrated an improvement or worsening of their condition Non-Preferred Brand Drug Drugs in the third tier of a pharmacy program brand-name drugs that either have generic equivalents or may have one or more preferred brand options Non-Users A member that had no episode of care medical or pharmacy Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Office visit Services delivered by a physician clinician or practitioner within the confines of a professional office setting Orthopedic A branch of medicine concerned with the correction or prevention of deformities disorders or injuries of the skeleton (tendons and ligaments) Other Medical (cardiac) Some examples of what comprises this category hypertension vascular procedures and angina Other Surgical (cardiac) Some examples of what comprises this category major cardiovascular procedures circulatory disorders and pacemaker Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design Outpatient Refers to services and costs that are incurred outside of a facility admission Pathology The study and diagnosis of disease through examination of organs tissues bodily fluids and whole bodies PET scan Positron Emission Tomography scan (specialized imaging)

Glossary of Terms (Medical)

Pharmacy Payments Includes prescription drug expenses paid under a pharmacy program These expenses would not include drugs covered under the medical benefit plan PHS PHS requires precertification of coverage primarily for inpatient care PHS+ PHS+ required precertification of coverage for both inpatient care and certain select outpatient services Pre-Certification Process of confirming eligibility and collecting information prior to inpatient admissions and selected ambulatory procedures and services Predictive Model System of using historical claims data to stratify members and identify those who can best benefit from case management andor disease management Preferred Brand Drug Drugs in the second tier of a Cigna two or three tier pharmacy program which have no generic equivalent Preventive Care Measures taken to prevent illness or injury and may include examinationsscreening tests tailored to an individuals age health and family history Primary Care Practitioner Include physicians and nonphysician primary care practitioners whom members are able to select as primary care practitioners Productivity Score Engaged customers that have completed a productivity assessment that measures absenteeism and presenteeism between their first and most recent measure Professional This category includes primary care physicians specialists (oncologists cardiologists neurologists obstetricians etc) surgeons etc Radiology Radiology is the medical specialty directing medical imaging technologies to diagnose and treat diseases Reached Identified customers who have had a conversation with TheraCare Retail Relates to services rendered by participating retail pharmacies Script A dispensed prescription Services per 1000 Count of medical and pharmacy services normalized per 1000 customers

Glossary of Terms (Medical)

Specialty Case Management Case management programs targeted to impact specific diseases and conditions - examples include oncology rehab and high risk maternity Spinal fusion A surgical procedure used to correct problems with the bones (vertebrae) of the back (spine) Therapeutic Class Major therapeutic classes include Central Nervous System Cardiovascular Hormonal Anti-infectives Pain AllergyRespiratory and other drugs Total Paid Sum of total medical and pharmacy paid claims Total Population Total customers eligible for the TheraCare benefit Total Value (Medication Adherence) Cost savings associated with customers whose medication adherence rate (MPR) shifted from below to above 80 between their first and most current measure Adherence value is based on a Cigna study of differences in medical costs associated with customers who became adherent versus those who remained non-adherent Total Value (Productivity) The value of productivity is based on the difference in the percent productivity between a members first measure and most current multiplied by the median income calculated by the US Bureau of Labor Statistics Unable to Reach Number of customers identified for outreach that TheraCare was able to contact by phone Unique Claimants A count of members who had one or more claims processed for a benefit plan during a specified time period Valve Replacement Example of what comprises this category cardiac valve and other major cardiothoracic procedures Well Visits Designed to discuss general health and any problems then focus on general disease prevention and health maintenance on a regular basis

Consultative Analytics

Sample Company

Copyright 2014 Cigna - Confidential amp Privileged - Not for Distribution

SM

Table of Contents

bull Dental

bull HCST

Plan cost amp trend

Dental Summary

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot Net effective discount decreased from 154 to 149 a decrease of 05

middot Network Utilization decreased from 541 to 532 a decrease of 09

middot The number of unique members receiving a cleaning increased from 623 to 649 an increase of 26

Demographic Summary

Base

Current

Trend

Average Number of Employees

338

428

264

Average Number of Members

771

972

260

Average Member Age

282

287

18

Services per Claimant

53

56

57

of Members Using Plan

681

703

22

of Unique Members Receiving a Cleaning

623

649

26

$60

$45

$30

$15

$0

Base

Current

$1408

$2244

$2512

$2791

$3921

$5035

Cost Share PMPM

Paid Amount PMPM

Plan Spend PMPM

Claims Summary

Base

Current

Trend

Charges

$355733

$568492

598

Charges in Network

$192298

$302256

572

DNSP Charges

$16685

$39487

1367

Network Utilization

541

532

-09

DNSP Utilization

47

69

22

In Network Discounts

$51738

$77124

491

DNSP Discounts

$2879

$7477

1597

Total Discounts

$54617

$84601

549

Net Effective Discount

154

149

-05

Total Utilization

587

601

14

Plan Design Savings

$78079

$155066

986

Savings as of submitted

219

273

54

Utilization Management

and Utilization Review Savings

$29327

$57667

966

Savings as of submitted

82

101

19

Savings as of paid

151

213

62

Total Savings

$162023

$297333

835

Total Savings as of submitted

$29327

523

68

Employer Paid Amount

$193710

$271159

400

Paid Amount PEPM

$5728

$6343

107

Paid Amount PMPM

$2512

$2791

111

PAGE 3 OF 8

Dental - Utilization by Type of Service

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot There is an increase in cost in 6 categories and a decrease in cost in 2 categories for an overall cost trend of 111

middot There is an increase in services per thousand in 6 categories and a decrease in services per thousand in 2 categories for an overall utilization trend of 97

middot High utilization for DiagnosticPreventive services can lead to lower usage of other service categories

Employer Paid by Service Type - PMPM

Base

Current

Trend

DiagnosticPreventive

$1402

$1475

52

Basic Restorative

$316

$432

367

Major Restorative

$262

$387

474

Endodontics

$156

$097

-377

Periodontics

$127

$137

80

Oral Surgery

$105

$085

-192

Orthodontics

$114

$117

19

Other Services

$030

$062

1046

Total

$2512

$2791

111

Services per 1000 Members by Type

Base

Current

Trend

DiagnosticPreventive

32934

33710

24

Basic Restorative

4078

5474

342

Major Restorative

872

1693

942

Endodontics

389

259

-333

Periodontics

1401

1446

32

Oral Surgery

918

1001

90

Orthodontics

1385

1223

-117

Other Services

1230

2570

1090

Total

43206

47376

97

PAGE 4 OF 8

Glossary

Additional Plan Design Savings
Savings generated from contractual limitations and benefits exclusions
Adjunctive General Services
Palliative treatments consultations emergency care second opinions and anesthesia
Age Maximum
Savings due to age limits on fluoride treatments sealants orthodontic services and other services
Alternate Benefit Provision
This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards
Annual Maximum
Savings due to a patient reaching the maximum payment under the plan often per calendar year
Average Area Charge
Average charge based on the number of dentist in the geographical area pertaining to your membership
Basic Restorative
Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment)
Benefit Option
This code is used to identify different Cigna product lines purchased by a customer

Charges
The amount charged by a dentist for dental services rendered
Children
Children are defined as child step-child handicapped child eligible students and adult dependent
Claim Branch
This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure
Coinsurance
The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member
Coordination of Benefits (COB)
The amount saved when Cigna is the secondary insurer It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary
Covered Employees
The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had atone day of coverage
Deductible
An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits
DiagnosticPreventive
Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments

Glossary

Endodontics
The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth
Frequency Maximum
Savings due to frequency limits on examinations cleanings radiographs crowns and other services
Ineligible Charges
Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services
In-Network
Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship
Major Restorative
Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures)
Member
An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents
Missing Tooth Limitation
A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage

Norm
Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated
Oral Surgery
Non-surgical and surgical extractions and other surgical procedures
Orthodontics
Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers
Other Savings
Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons
Out-of-Network
Services rendered by providers who are not part of the Cigna network based on your benefit plan design
Paid Claims
That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan
Patient
A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network
Periodontics
Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment

Glossary

Pre-Determination of Benefits (PDB)
A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended
Provider Discounts
The difference between the contracted payment amount and the average area charge for a procedure
Scheduled Plan Savings
Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan
Services
The number of individual dental procedures rendered by dental care providers
Utlization Management
The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures



Report Parameters

Global Parameters

Overall Dates

Current

Base

Incurred

012013 to 102013

012012 to 102012

Incurred Runout

012013 to 122013

012012 to 122012

Catastrophic Threshold

$25000

Exclude Pharmacy

No

Package 406029

Package Name

Package 1

Structure

Status = Division = Products = DPPONAOAP

Package Parameters

PMPMBCOverrideNo

Normative Values

201212

ENVESTNET ASSET MANAGEMENT3330120

PAGE 8 OF 8

CP_900

CP_902

CP_905

Report Parameters

Report Parameters
Accounts 600100
Structure ID 999999
Global Parameters
Current Base
Incurred 012013 to 102013 012012 to 102012
Incurred Runout 012013 to 122013 012012 to 122012
Catastrophic Threshold $25000
Package 406029
Package Name Package 1
Structure Status = Division = Products = DPPOOAP
Package Parameters PMPMBCOverrideNo
Healthcare Spend and Trend -- Facilities
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Top Facilities
Facility Information Base
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
DUKE UNIVERSITY HOSPITAL NC 27710 3 11 2 25 $134313 $4460 $138773 $137257 $1516
UNIVERSITY HOSPITAL CO 80246 5 36 2 8 $110611 $5501 $116112 $114751 $1360
SWEDISH MEDICAL CENTER WA 98107 5 11 3 11 $24478 $13353 $37831 $34842 $2989
WHITE PLAINS HOSPITAL CENTER NY 10601 1 16 1 8 $28253 $8419 $36672 $35586 $1086
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 11 7 14 $22887 $9040 $31927 $24023 $7904
EL CAMINO HOSPITAL CA 94040 8 9 2 4 $3710 $16913 $20623 $16575 $4048
GULF COAST MEDICAL CENTER FL 33912 1 2 1 2 $17808 $1730 $19538 $17966 $1572
LITTLETON HOSPITAL CO 80210 4 5 1 2 $5746 $10595 $16341 $15496 $845
SOUTH SHORE HOSPITAL MA 02190 5 4 2 5 $9669 $5297 $14965 $10971 $3994
ROSE MEDICAL CENTER CO 80220 6 10 2 5 $10532 $4250 $14781 $12245 $2536
SWEDISH COVENANT HOSPITAL IL 60625 2 3 2 8 $13540 $471 $14011 $13243 $768
CHRIST HOSPITAL AND MEDICAL CENTER-ADVOCATE IL 60453 2 2 1 1 $11300 $953 $12253 $10638 $1615
MEDICAL CENTER OF AURORA CO 80011 6 12 1 1 $2069 $10065 $12134 $9456 $2678
ALEXIAN BROTHERS MEDICAL CENTER IL 60007 2 3 2 8 $8579 $2451 $11030 $9110 $1920
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 3 $8806 $1631 $10437 $8652 $1785
PORTER HOSPITAL CO 80210 1 3 1 1 $3862 $6083 $9945 $8111 $1834
EXEMPLA LUTHERAN MEDICAL CENTER CO 80263 3 5 2 3 $7145 $2590 $9735 $7895 $1840
LENOX HILL HOSPITAL NY 10075 3 1 2 5 $8925 $80 $9005 $8346 $659
NEW YORK METHODIST HOSPITAL NY 11215 2 4 2 4 $8946 $0 $8946 $7455 $1490
SKY RIDGE MEDICAL CENTER CO 80124 3 2 1 2 $6200 $933 $7133 $5865 $1268
SWEDISH MEDICAL CENTER CO 80113 5 3 2 2 $3950 $2606 $6556 $5474 $1082
Facility Information Current
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
ST JOSEPHS HOSPITAL NORTH FL 33558 2 3 2 8 $63838 $3381 $67219 $65145 $2074
MASSACHUSETTS GENERAL HOSPITAL MA 02114 9 28 1 3 $39143 $21507 $60650 $53367 $7283
BRIGHAM AND WOMENS HOSPITAL MA 02115 4 32 2 5 $31487 $26410 $57897 $52707 $5189
ST VINCENTS MEDICAL CENTER CT 06606 2 4 1 5 $45104 $3715 $48819 $46857 $1963
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 29 4 10 $13841 $33404 $47245 $37697 $9548
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 5 $34945 $1863 $36808 $35089 $1719
NORTHSHORE UNIVERSITY HEALTH SYSTEM IL 60026 14 29 1 1 $4079 $23880 $27959 $23229 $4730
CHILDRENS HOSPITAL COLORADO CO 80218 11 26 1 2 $7529 $18234 $25763 $19504 $6259
SWEDISH MEDICAL CENTER WA 98107 6 15 2 4 $10995 $13964 $24959 $20207 $4752
AVISTA HOSPITAL CO 80027 6 10 2 4 $7544 $11586 $19130 $16109 $3022
PLAINVIEW HOSPITAL NY 11803 1 2 1 1 $17127 $625 $17752 $16723 $1028
EL CAMINO HOSPITAL CA 94040 5 3 2 4 $16800 $867 $17667 $15934 $1733
SKY RIDGE MEDICAL CENTER CO 80124 3 1 2 6 $15345 $1523 $16868 $14054 $2814
MEDICAL CITY DALLAS HOSPITAL TX 75230 1 1 1 10 $15847 $291 $16137 $15184 $953
COMMUNITY HOSPITAL IN 46321 2 5 1 2 $6538 $6614 $13151 $13151 $0
CMC NORTHEAST NC 28025 6 9 1 1 $2497 $7022 $9519 $7913 $1607
PORTER REGIONAL HOSPITAL IN 46383 4 9 2 2 $4189 $5103 $9291 $6584 $2707
LAS COLINAS MEDICAL CENTER TX 75039 1 1 1 3 $7631 $1170 $8801 $6728 $2073
HIGHLINE MEDICAL CENTER WA 98168 3 7 2 2 $7079 $850 $7929 $5587 $2342
PSL MEDICAL CTR CO 80218 4 4 0 0 $1780 $1000 $2780 $1482 $1298
MAYO CLINIC ARIZONA AZ 85038 1 8 1 5 $1184 $870 $2054 $2054 $0
Healthcare Spend and Trend -- Pharmacy - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Pharmacy
Key Indicators Base Current Change Norm
Average Number of Employees 330 419 268
Average Number of Members 763 949 244
Ingredient Cost PMPM $6697 $7405 106 $000
Plan Cost PMPM $6838 $7528 101
Employer Paid PMPM $5854 $6596 127 $000
Cost Share PMPM $984 $932 -53 $000
Cost Share as percent of Ingredient Cost 147 126 -21 00
Scripts PMPY 68 69 14 00
Retail Adjusted Scripts PMPY 75 76 16 00
Average Ingredient Cost per script $11750 $12812 90 $000
Generic Rx Utilization Rate 766 798 32 00
Mail Order Fill Rate - Percent of total 46 46 -00 00
Mail Order Fill Rate - Retail adjusted 118 119 01 00
Formulary Brand Compliance Rate 766 747 -19 00
$000 $000 00 $000
Average Cost generic script $1077 $997 -75 $000
Average Cost Preferred script $3273 $3019 -78 $000
Average Cost Non-Preferred Script $4581 $5936 296 $000
Specialty Ingredient Cost PMPM 238 295 237 00
Specialty Scripts PMPY 13 09 -319 00
Specialty as Percent of Total Employer Paid 0 0 40 0
Analysis of Charges and Payments - Pharmacy
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL Base Current Change Base Current Base Current
Dispensing Fee $6793 $7771 144 $6793 $7771 $0 $0
Gross Cost $511008 $702852 375 $511008 $702807 $0 $45
Member Cost Share $75101 $88480 178 $75101 $88462 $0 $18
Sales Tax $1645 $1657 08 $1645 $1657 $0 $0
Submitted Charges $757561 $1045329 380 $757561 $1041219 $0 $4110
Discounts $246554 $342477 389 $246554 $338412 $0 $4065
Eligible $511008 $702852 375 $511008 $702807 $0 $45
Medical amp Pharmacy Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 184 $0
lt=$100 $1485 $2425 009 48 $51
gt$100lt=$500 $50742 $68754 260 241 $285
gt$500lt=$1000 $57754 $84220 319 116 $726
gt$1000lt=$2500 $184197 $262536 994 164 $1601
gt$2500lt=$5000 $220642 $289440 1096 81 $3573
gt$5000lt=$10000 $307808 $387323 1466 53 $7308
gt$10000lt=$25000 $433251 $533558 2020 36 $14821
gt$25000lt=$50000 $272862 $303656 1149 9 $33740
gt$50000lt=$75000 $168221 $175543 665 3 $58514
gt$75000lt=$100000 $0 $0 000 0 $0
gt$100000 $522732 $534222 2022 4 $133555
Total $2219696 $2641676 10000 939 $2813
CURRENT NORMS
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments per Unique Claimant of Total Payments Payments per Unique Claimants
lt$0 $0 $0 00 0 $0 00 $0
$0 $0 $0 00 261 $0 00 $0
lt=$100 $2194 $3556 01 70 $51 00 $0
gt$100lt=$500 $58043 $77943 25 289 $270 00 $0
gt$500lt=$1000 $77542 $105134 34 147 $715 00 $0
gt$1000lt=$2500 $206436 $309046 100 193 $1601 00 $0
gt$2500lt=$5000 $241777 $328091 106 92 $3566 00 $0
gt$5000lt=$10000 $373446 $489962 159 70 $6999 00 $0
gt$10000lt=$25000 $503832 $601048 194 40 $15026 00 $0
gt$25000lt=$50000 $443308 $476307 154 14 $34022 00 $0
gt$50000lt=$75000 $341800 $362988 117 6 $60498 00 $0
gt$75000lt=$100000 $325086 $336391 109 4 $84098 00 $0
gt$100000 $0 $0 00 0 $0 00 $0
Total $2573464 $3090466 1000 1186 $2606
Minor Therapeutic Classes
Rank by Current period plan spend
BASE CURRENT CHANGE NORM
Top 15 Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM
MultipleLateral Sclerosis $757 8 2 $981 11 2 296 375 00 $000
Antineoplastics $787 68 8 $721 51 8 -84 -250 00 $000
Asthma Related $741 246 88 $661 338 125 -108 374 420 $000
Stimulants $443 177 31 $514 229 38 159 294 226 $000
Antidepressants $485 464 69 $374 530 98 -228 142 420 $000
Anti-Inflam Disease Modifiers $114 3 2 $349 8 3 2072 1667 500 $000
Cystic Fibrosis $000 0 0 $318 2 1 00 00 00 $000
Contraceptives $329 389 70 $314 528 87 -46 357 243 $000
Acne Agents $174 56 24 $195 58 30 119 36 250 $000
Insulins $133 51 8 $170 74 9 273 451 125 $000
Antivirals $112 70 26 $150 79 31 344 129 192 $000
Tetracyclines $163 62 20 $150 91 34 -82 468 700 $000
Lipid Lowering $144 128 26 $141 209 37 -20 633 423 $000
Antiulcer $129 181 46 $140 170 42 84 -61 -87 $000
Hypoglycemics $122 104 11 $139 135 17 135 298 545 $000
Other $2206 2342 1044 $2212 2973 1316 03 269 261 $000
Top Drugs By Total Plan Spend
Current Rank Top 20 Drug Name Indication Tier of Scripts Plan Spend Employer Paid Cost Share Base Rank
1 GILENYA Multiple Sclerosis Non-Preferred Brand 11 $93117 $92282 $835 2
2 GLEEVEC Cancer Preferred Brand 10 $66518 $66518 $0 1
3 PULMOZYME Cystic Fibrosis Preferred Brand 2 $30214 $30074 $140 NA
4 XOLAIR Asthma Preferred Brand 3 $28214 $27996 $217 3
5 METHYLPHENIDATE ER ADHDNarcolepsy Generic 79 $19345 $18053 $1292 5
6 CYMBALTA Depression Preferred Brand 53 $17555 $15865 $1690 4
7 HUMIRA Arthritis Preferred Brand 2 $14926 $14926 $0 NA
8 ENBREL Arthritis Preferred Brand 5 $11505 $11380 $125 45
9 ATRIPLA HIV Non-Preferred Brand 5 $9500 $9275 $225 6
10 CREON Cystic Fibrosis Preferred Brand 2 $8332 $8192 $140 NA
11 LIALDA Crohns Disease Preferred Brand 10 $7975 $7725 $250 9
12 ONE TOUCH ULTRA TEST STRIPS Diabetes SuppliesOther 24 $7823 $7183 $640 11
13 ADDERALL XR ADHD Preferred Brand 25 $7512 $6887 $625 43
14 LEVALBUTEROL HCL Asthma Generic 12 $7099 $6959 $140 NA
15 AMPHETAMINE SALT COMBO ADHD Generic 64 $6821 $5811 $1010 25
16 LOVENOX Blood thinner Non-Preferred Brand 3 $6782 $6617 $165 NA
17 CIMZIA Crohns Disease Non-Preferred Brand 1 $6708 $3821 $2887 14
18 LUNESTA Sedative Non-Preferred Brand 25 $6050 $5159 $891 13
19 ORACEA Infection Preferred Brand 14 $6016 $5666 $350 20
20 NUVIGIL Narcolepsy Non-Preferred Brand 13 $5904 $4896 $1008 30
Top 25 specific drug therapeutic classes ranked by of scripts
Current Rank Drug Name Tier Indication Scripts Ingredient Cost per Script
1 SERTRALINE HCL Generic Depression 118 $1976
2 LISINOPRIL Generic Hypertension 117 $1097
3 AMOXICILLIN Generic Infection 110 $1023
4 HYDROCODONE-ACETAMINOPHEN Generic Pain 105 $2137
5 FLUTICASONE PROPIONATE Generic Nasal Congestion 94 $3130
6 SYNTHROID Preferred Brand Thyroid 93 $2689
7 AZITHROMYCIN Generic Infection 90 $2286
8 LEVOTHYROXINE SODIUM Generic Thyroid 87 $1067
9 METHYLPHENIDATE ER Generic ADHDNarcolepsy 79 $24337
10 AMPHETAMINE SALT COMBO Generic ADHD 64 $10471
11 SIMVASTATIN Generic Cholesterol 64 $1644
12 METFORMIN HCL ER Generic Diabetes 63 $7571
13 CITALOPRAM HBR Generic Depression 63 $1045
14 MONTELUKAST SODIUM Generic Asthma 62 $5695
15 ATORVASTATIN CALCIUM Generic Cholesterol 61 $3772
16 FLUOXETINE HCL Generic Depression 56 $1345
17 OMEPRAZOLE Generic Ulcer Heartburn 55 $3224
18 CYMBALTA Preferred Brand Depression 53 $32709
19 LOSARTAN POTASSIUM Generic Hypertension 50 $2410
20 ZOLPIDEM TARTRATE Generic Sedative 50 $1799
21 BUPROPION XL Generic Depression 49 $5055
22 MICROGESTIN FE Generic Contraception 48 $2641
23 AMLODIPINE BESYLATE Generic Hypertension 48 $1508
24 ALPRAZOLAM Generic Anxiety 48 $595
25 VALACYCLOVIR Generic Antivirals 46 $7037
Top 25 specific drug therapeutic classes ranked cost per scripts
Current Rank Drug Name Unique Individuals Bio-Pharmaceutical Indication Ingredient Cost per Script Ingredient Cost Scripts
1 PULMOZYME 1 Y Cystic Fibrosis $15107 $30214 2
2 XOLAIR 1 Y Asthma $9405 $28214 3
3 GILENYA 2 N Multiple Sclerosis $8465 $93117 11
4 HUMIRA 1 Y Arthritis $7463 $14926 2
5 CIMZIA 1 Y Crohns Disease $6708 $6708 1
6 GLEEVEC 1 N Cancer $6652 $66518 10
7 CAYSTON 1 N Infection $5758 $5758 1
8 VANCOMYCIN HCL 1 N Infection $4246 $4246 1
9 CREON 2 N Cystic Fibrosis $4164 $8328 2
10 VALCYTE 1 N Antivirals $2720 $5440 2
11 ENBREL 1 Y Arthritis $2301 $11505 5
12 LOVENOX 1 N Blood thinner $2261 $6782 3
13 ATRIPLA 1 N HIV $1900 $9500 5
14 ABSORICA 1 N Acne $1817 $3634 2
15 MEPRON 1 N Infection $1702 $3405 2
16 ZYVOX 1 N Infection $1602 $1602 1
17 HUMATROPE 1 Y Growth Hormone $1559 $1559 1
18 SIMCOR 1 N Cholesterol $1154 $3463 3
19 VANOS 1 N Itching Inflammation $1141 $1141 1
20 ANDROGEL 2 N Hormone Replacement $1092 $2183 2
21 SOLODYN 1 N Infection $891 $1782 2
22 PENTASA 2 N Crohns Disease $874 $3497 4
23 ENOXAPARIN SODIUM 1 N Blood thinner $800 $800 1
24 LIALDA 2 N Crohns Disease $779 $7786 10
25 ASACOL HD 1 N Crohns Disease $777 $777 1
Pharmacy Scripts and Cost by Age Category
Average Number of Prescriptions by Age Category Base Current Change Average Pharmacy Payments by Age Category Base Current Change
lt1 01 00 -598 lt1 $135 $45 -665
1-17 09 08 -83 1-17 $259 $454 756
18-29 10 13 308 18-29 $902 $723 -198
30-39 21 17 -166 30-39 $670 $1015 515
40-49 15 15 20 40-49 $608 $514 -155
50-59 12 13 102 50-59 $1959 $1699 -133
60-64 01 02 1123 60-64 $1790 $913 -490
AVERAGE 68 69 15 AVERAGE $759 $819 79
of Prescriptions by Age Category Base Current Change of Payments by Age Category Base Current Change
lt1 14 06 -09 lt1 04 01 -03
1-17 132 120 -13 1-17 80 126 46
18-29 144 186 42 18-29 206 156 -50
30-39 301 248 -53 30-39 229 293 64
40-49 222 223 01 40-49 143 120 -23
50-59 175 190 15 50-59 308 290 -18
60-64 11 24 13 60-64 31 13 -18
AVERAGE 1000 1000 00
Percent of Prescriptions Base Current Change Percent of Payments Base Current Change
Female 596 575 -20 Female 547 572 25
Male 404 425 20 Male 453 428 -25
Average Prescriptions Base Current Change Average Payment per Unique Claimant Base Current Change
Female 8716 8673 -05 Female $768 $881 148
Male 5194 5462 52 Male $750 $749 -01
Top 10 Drugs for Top 5 Therapeutic Classes by Number of Prescriptions
Pharmacy Statistics by Therapeutic Class Including Brand Name
Base Current Base - Current Change
Therapeutic Class Brand Name Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount
Contraceptivesoral Microgestin Fe 30 1008 6 $1035 48 1344 7 $1347 333 -1000 1202 301
Contraceptivesoral Loestrin 24 Fe 70 2184 13 $6034 44 1344 9 $4046 -385 -428 -280 -329
Contraceptivesoral Necon 18 684 3 $666 31 791 3 $880 156 -1000 1067 322
Contraceptivesoral Apri 5 140 1 $130 27 721 3 $744 4150 -1000 8271 4714
Contraceptivesoral Gianvi 4 112 1 $248 22 672 6 $1484 5000 -1000 6125 4977
Contraceptivesoral Reclipsen 16 448 2 $423 20 560 2 $572 250 -1000 1172 351
Contraceptivesoral Sprintec 4 112 2 $83 16 448 3 $316 3000 -1000 6259 2823
Contraceptivesoral Trinessa 0 0 0 $0 15 420 3 $344 00 00 00 00
Contraceptivesoral Syeda 3 84 1 $205 15 476 3 $1143 4667 -1000 5551 4590
Contraceptivesoral Levora-28 11 308 1 $321 15 420 2 $430 364 -1000 1037 340
Contraceptivesoral All Other 205 7116 53 $13548 258 8784 67 $15902 234 -504 415 174
Contraceptivesoral Subtotal 366 12196 65 $22693 511 15980 79 $27209 310 -562 515 199
Selective Serotonin Reuptake Inhibitor (Ssris) Sertraline Hcl 81 2718 27 $1359 118 4020 38 $2518 479 504 1598 852
Selective Serotonin Reuptake Inhibitor (Ssris) Citalopram Hbr 65 1950 19 $716 63 1890 25 $757 -31 -168 867 57
Selective Serotonin Reuptake Inhibitor (Ssris) Fluoxetine Hcl 62 1840 17 $912 56 1654 20 $861 -101 95 -224 -57
Selective Serotonin Reuptake Inhibitor (Ssris) Escitalopram Oxalate 35 1170 15 $4898 38 1297 16 $1908 109 516 -705 -611
Selective Serotonin Reuptake Inhibitor (Ssris) Paroxetine Hcl 27 810 6 $1602 34 1020 6 $2077 259 -236 520 297
Selective Serotonin Reuptake Inhibitor (Ssris) Fluvoxamine Maleate 0 0 0 $0 5 150 1 $1302 00 00 00 00
Selective Serotonin Reuptake Inhibitor (Ssris) Luvox Cr 9 270 2 $2308 3 90 1 $973 -667 -667 -559 -578
Selective Serotonin Reuptake Inhibitor (Ssris) Prozac 1 30 1 $207 0 0 0 $0 -1000 00 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Lexapro 9 270 5 $1300 0 0 0 $0 -1000 -1000 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Subtotal 289 9058 51 $13304 317 10121 70 $10396 117 17 -301 -219
Analgesics Narcotics Hydrocodone-Acetaminophen 77 549 59 $1213 105 1057 68 $2502 925 246 2550 1062
Analgesics Narcotics Tramadol Hcl 45 527 6 $606 33 599 12 $469 137 -344 -28 -225
Analgesics Narcotics Oxycodone-Acetaminophen 26 78 24 $240 32 133 30 $352 705 393 837 467
Analgesics Narcotics Oxycodone Hcl 5 26 4 $86 26 392 11 $660 14077 2352 12785 6699
Analgesics Narcotics Fentanyl 0 0 0 $0 22 660 3 $2664 00 00 00 00
Analgesics Narcotics Methadone Hcl 5 150 1 $99 7 161 2 $156 73 194 664 569
Analgesics Narcotics Morphine Sulfate Er 1 5 1 $10 6 157 3 $174 30400 -1000 00 16426
Analgesics Narcotics Endocet 3 8 3 $38 3 14 3 $53 750 500 322 417
Analgesics Narcotics Tramadol Hcl Er 0 0 0 $0 2 60 1 $189 00 00 00 00
Analgesics Narcotics Oxycontin 0 0 0 $0 2 14 2 $57 00 00 00 00
Analgesics Narcotics All Other 4 74 2 $1256 4 41 4 $639 -446 00 -980 -491
Analgesics Narcotics Subtotal 166 1417 75 $3548 242 3288 89 $7916 1320 797 1535 1231
Thyroid Hormones Synthroid 52 1800 12 $1512 93 3240 24 $2715 800 773 1796 796
Thyroid Hormones Levothyroxine Sodium 65 2070 25 $614 87 3090 22 $1103 493 224 3772 795
Thyroid Hormones Armour Thyroid 10 300 1 $127 19 570 5 $234 900 846 00 846
Thyroid Hormones Liothyronine Sodium 8 225 2 $225 9 270 2 $219 200 125 -105 -23
Thyroid Hormones Levoxyl 22 780 5 $324 8 300 3 $141 -615 -620 -379 -565
Thyroid Hormones Np Thyroid 6 180 1 $60 4 120 1 $28 -333 -531 00 -531
Thyroid Hormones Tirosint 2 56 1 $90 3 84 1 $135 500 500 00 500
Thyroid Hormones Cytomel 0 0 0 $0 1 30 1 $182 00 00 00 00
Thyroid Hormones Subtotal 165 5411 24 $2952 224 7704 38 $4758 424 492 1499 612
Penicillins Amoxicillin 104 1092 94 $1372 110 1076 96 $1367 -15 157 -334 -04
Penicillins Amox Tr-Potassium Clavulanate 40 486 33 $1435 42 399 34 $1291 -179 -134 -81 -100
Penicillins Penicillin V Potassium 6 51 5 $74 12 116 12 $189 1275 1188 2874 1546
Penicillins Dicloxacillin Sodium 0 0 0 $0 2 17 2 $52 00 00 00 00
Penicillins Ampicillin Trihydrate 1 30 1 $15 1 5 1 $8 -833 -154 -1000 -437
Penicillins Subtotal 151 1659 114 $2896 167 1613 122 $2907 -28 101 -103 04
ALL Other Classes ALL Other Drugs 3212 87380 1500 $476379 4025 111548 1913 $661331 277 243 409 388
Total Total 4349 117121 523 $521772 5486 150254 640 $714517 283 178 402 369
Healthcare Spend and Trend Detail - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Financial Overview
Population Base Current Change
Avg Members 763 949 244
Avg Employees 331 419 268
Population by Tier Base Current Change
Employees 331 419 268
Spouses 151 180 192
Dependents 282 350 242
Average Contract Size 231 226
Total Plan Spend PMPM
Plan Spend Base Current Change Base Current Change
Medical Spend $2199402 $2486745 131 $288 $262 -91
Pharmacy Spend $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Total Employer Paid PMPM
Employer Paid Base Current Change Base Current Change
Medical Employer Paid $1852523 $2058222 111 $243 $217 -107
Pharmacy Employer Paid $446671 $626037 402 $59 $66 127
Total Combined Employer Paid $2299193 $2684259 167 $301 $283 -61
Cost Share Percent PMPM
Member Cost Share Base Current Base Current Change
Medical 158 172 $45 $45 -07
Pharmacy 144 124 $10 $9 -53
Total Cost Share 155 161 $55 $54 -15
Network Discounts Base Current Change
Total 563 497 -117
Total Plan Spend PMPM
Plan Spend by MSC Base Current Change Base Current Change
Inpatient $466518 $405828 -130 $61 $43 -300
Outpatient $627721 $801551 277 $82 $84 27
Professional $870027 $919727 57 $114 $97 -150
OMS $229787 $350526 525 $30 $37 227
Capitation $5349 $9112 704 $1 $1 370
Pharmacy $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Catastrophic Claims
Catastrophic Claimants Base Current Change
Claimants per 1000 189 190 06
Number of Claimants 12 15 250
Average Cost per Claim $68736 $55236 -196
of Total Spend 303 259 -146
Number of Claimants Average Cost Per Claimant
Relationship Base Current Change Base Current Change
Employee 3 6 1000 $66595 $60086 -98
Spouse 7 6 -143 $58236 $58673 08
Dependent 2 3 500 $108695 $38662 -644
Demographics
Female Male
of Members by Age Band and Gender Base Current Change Base Current Change
lt1 06 07 01 13 14 01
1-17 150 142 -08 145 143 -02
18-29 75 77 01 106 108 02
30-39 111 104 -07 133 129 -04
40-49 82 84 02 84 91 07
50-59 39 42 03 46 48 02
60-64 03 04 01 05 05 -00
65+ 00 00 00 00 01 01
TOTAL 467 460 -07 533 540 07
Female Male
Plan Spend by Age Band and Gender Base Current Change Base Current Change
lt1 20 12 -08 110 44 -65
1-17 96 74 -22 59 77 18
18-29 51 58 07 32 62 30
30-39 160 207 47 30 35 05
40-49 216 131 -84 123 71 -51
50-59 34 76 43 60 133 73
60-64 01 00 -00 09 17 08
65+ 00 00 00 00 01 01
TOTAL 577 560 -17 423 440 17
Female Male
PMPM Spend by Age Band and Gender Base Current Change Base Current Change
lt1 $941 $427 -546 $2279 $1029 -549
1-17 $177 $130 -263 $113 $165 457
18-29 $187 $190 16 $85 $183 1150
30-39 $400 $498 245 $63 $82 291
40-49 $729 $390 -465 $408 $266 -349
50-59 $237 $452 907 $363 $897 1469
60-64 $47 $30 -360 $469 $1044 1223
65+ $0 $0 $45 $884 18457
TOTAL $343 $304 -112 $221 $257 166
Plan Spend PMPM PMPM (NET OF CATS)
Relationship Base Current Change Base Current Change Base Current Change
Employee 336 417 81 $277 $319 152 $218 $235 78
Spouse 390 328 -62 $704 $584 -170 $459 $394 -141
Dependent 274 255 -19 $264 $233 -119 $185 $196 63
ICD9 Major Combined
Number of Claimants of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 181 212 171 165 164 -01 $349933 $390400 116
Pregnancy Childbirth Puerperium 30 23 -233 118 81 -37 $250764 $193128 -230
Gastrointestinal (Including Mouth) 95 100 53 46 78 31 $98420 $185077 880
Reproductive 129 171 326 57 78 20 $121576 $184213 515
InternalExternal Injury 64 72 125 21 77 55 $45406 $181843 3005
Renal And Urologic 50 53 60 94 73 -22 $200047 $172865 -136
NeurologicalCerebrovascular 49 72 469 46 70 23 $98299 $165785 687
Neoplasms 104 125 202 53 69 16 $112605 $164382 460
General Medical Diagnoses 374 433 158 63 69 06 $133488 $162817 220
HeartCirculatory 62 73 177 104 52 -52 $221435 $123821 -441
Ear Nose And Throat (Inc Upp Resp) 209 261 249 30 52 22 $63652 $122489 924
Endocrine Nutritional Metabolic 106 120 132 22 22 -01 $47539 $51434 82
Mental Disorders 68 88 294 26 22 -04 $54496 $51417 -57
Skin And Non-Malignant Breast 117 149 274 16 19 03 $34826 $45006 292
Lower Respiratory System 107 193 804 15 19 04 $31259 $44934 437
Infectious And Parasitic 128 153 195 11 19 08 $22608 $44284 959
Immune Disorders 51 63 235 14 12 -02 $29112 $28776 -12
Newborns 23 14 -391 80 12 -68 $169262 $27644 -837
Eye 68 85 250 11 07 -05 $23904 $15771 -340
Blood And Blood Forming Organs 29 25 -138 05 05 00 $9616 $10941 138
Substance Use Disorders 1 4 3000 00 02 02 $801 $4994 5238
Biliary Tract And Liver 8 7 -125 00 02 01 $857 $3928 3584
ICD9 Major Inpatient
Number of Admissions of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 2 6 2000 149 279 129 $69695 $113127 623
Pregnancy Childbirth Puerperium 18 9 -500 245 163 -83 $114379 $65992 -423
InternalExternal Injury 0 2 00 00 157 157 $0 $63851 00
HeartCirculatory 3 2 -333 195 139 -56 $90838 $56419 -379
Gastrointestinal (Including Mouth) 2 2 00 17 102 85 $7815 $41483 4308
NeurologicalCerebrovascular 0 1 00 00 39 39 $0 $15846 00
Newborns 15 8 -467 332 39 -294 $155110 $15629 -899
Neoplasms 0 1 00 00 36 36 $0 $14591 00
Ear Nose And Throat (Inc Upp Resp) 0 1 00 00 19 19 $0 $7529 00
Immune Disorders 0 1 00 00 10 10 $0 $4079 00
Infectious And Parasitic 0 1 00 00 09 09 $0 $3601 00
Blood And Blood Forming Organs 0 1 00 00 06 06 $0 $2497 00
Endocrine Nutritional Metabolic 0 1 00 00 03 03 $0 $1184 00
Mental Disorders 0 0 00 00 00 00 $0 $0 00
Reproductive 2 0 -1000 43 00 -43 $20107 $0 -1000
Renal And Urologic 0 0 00 18 00 -18 $8574 $0 -1000
Inpatient
Inpatient Spend Base Current Change
Plan Amount $466518 $405828 -130
Cost Share $26837 $28599 66
Paid Amount $439681 $377229 -142
Plan Amount PMPM $61 $43 -300
Utilization Base Current Change
Admissions 42 36 -143
Bed Days 126 109 -135
ALOS 300 303 09
Admits per K 660 455 -310
Bed Days per K 1981 1379 -304
Average Payment per Day $3703 $3723 06
Average Payment per Admission $11108 $11273 15
DRG Severity Index 088 118 340
Inpatient Maternity amp Newborns
BASE CURRENT CHANGE
Maternity Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 204 812 89 778 -567
Csection 47 188 25 222 -464
Other 00 00 00 00 00
Total 252 1000 114 1000 -547
BASE CURRENT CHANGE
Maternity Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $5769 $2586 $6435 $3753 115 451
Csection $8402 $1680 $10475 $3492 247 1078
Other $0 $0 $0 $0 00 00
Total $6262 $2277 $7332 $3666 171 610
BASE CURRENT CHANGE
Newborn Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 157 667 76 750 -517
Premature 16 67 13 125 -195
Full Term with Compl 63 267 13 125 -799
Total 236 1000 101 1000 -571
BASE CURRENT CHANGE
Newborn Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $841 $421 $1394 $643 657 529
Premature $3402 $1134 $5046 $5046 483 3449
Full Term with Compl $0 $0 $0 $0 00 00
Full Term with Compl $35824 $4777 $2220 $1110 -938 -768
Total $10341 $2927 $1954 $977 -811 -666
Outpatient
Outpatient Spend Base Current Change
Plan Amount $627721 $801551 277
Cost Share $118565 $151672 279
Paid Amount $509156 $649879 276
Plan Amount PMPM $82 $84 27
Utilization Base Current Change
Surgery per k 708 835 180
Diagnostic per k 13160 11764 -106
ER per k 1525 1455 -46
UC per k 645 557 -137
Other per k 9135 9234 11
Surgery CostService $1646 $2547 547
Diagnostic CostService $303 $274 -96
ER CostVisit $1223 $1391 137
UC CostVisit $165 $157 -52
Other CostService $301 $290 -35
Network Base Current Change
Office Visit 984 960 -25
Spend 992 954 -39
Professional
Professional Spend -- Inpatient Base Current Change
Plan Amount $202531 $82905 -591
Cost Share $25552 $12402 -515
Employer Paid $176979 $70504 -602
Plan Amount PMPM $27 $9 -671
Utilization per K Spend Per Service
Professional Inpatient Base Current Change Base Current Change
Anesthesia 377 253 -330 $1719 $987 -426
Obstetrics 425 126 -702 $1789 $1892 58
IP Visit 1305 1088 -166 $142 $128 -96
Surgery 660 202 -694 $1589 $664 -582
Newborn Care 550 177 -678 $385 $374 -31
Consult 126 177 408 $245 $248 14
Lab 5692 2834 -502 $8 $14 748
ER 110 63 -425 $241 $547 1270
Pathology 157 202 287 $133 $119 -102
Radiology 1053 405 -616 $51 $43 -147
Other 1116 417 -626 $137 $142 42
Professional Spend -- Outpatient Base Current Change
Plan Amount $667496 $836822 254
Cost Share $159281 $207263 301
Employer Paid $508215 $629558 239
Plan Amount PMPM $87 $88 08
Utilization per K Spend Per Service
Professional Outpatient Base Current Change Base Current Change
Anesthesia 535 721 349 $762 $865 135
Surgery 4167 4465 72 $277 $349 260
Consult 1635 1341 -180 $276 $257 -70
Prev Med 6682 6945 39 $134 $138 28
Diagnostic 2170 2555 178 $141 $130 -76
EampM 25535 25490 -02 $105 $106 09
Radiology 7704 7147 -72 $108 $97 -106
MHSA 5063 4579 -96 $105 $96 -94
RehabTherapy 28270 26299 -70 $43 $37 -152
Lab 24371 19645 -194 $23 $23 -08
Other 26006 24908 -42 $56 $61 101
Professional Office Visits Base Current Change
Plan Amount $312114 $420000 346
Cost Share $49291 $73375 489
Employer Paid $262823 $346625 319
Plan Amount PMPM $41 $44 82
Plan Cost per Office Visit $160 $171 70
Plan Cost per PCP Visit $156 $163 46
Plan Cost per Specialist Visit $167 $184 97
Utilization per K Spend Per Visit
Professional Office Visits Base Current Change Base Current Change
EampM 24733 24908 07 $105 $106 13
Prev Med 6525 6856 51 $135 $137 16
OMS Drugs 6352 6439 14 $55 $76 372
ImmunInject 9780 9538 -25 $26 $27 35
Surgery 1352 1670 235 $143 $146 25
Lab 8286 9690 169 $16 $17 57
Radiology 1572 1429 -91 $73 $95 300
Diagnostic 959 1379 438 $82 $89 82
RehabTherapy 1038 2049 975 $31 $32 40
Allergy 2626 1796 -316 $26 $27 34
Other 4072 5591 373 $50 $35 -297
Analysis of Charges and Payments - Medical
TOTAL IN NETWORK OUT OF NETWORK
Base Current Change Base Current Base Current
Average Number of Members 763 949 244
Total Unique Claimants 717 873 218 714 864 93 162
Plan Utilization 9395 9198 -21 9355 9103 1219 1707
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL (FFS Only) Base Current Change Base Current Base Current
Submitted Charges $5081452 $5142016 12 $4753676 $4933220 $327776 $208796
Charges Denied Due to Lack of Information $54591 $9499 -826 $52656 $4138 $1934 $5361
Net Charges $5026861 $5132517 21 $4701019 $4929082 $325842 $203435
Discounts $2299447 $2154569 -63 $2299447 $2154569 $0 $0
Plan Exclusions $94046 $59724 -365 $54003 $41057 $40044 $18667
Amounts above MRC $0 $0 00 $0 $0 $0 $0
Pre-Existing Conditions $1712 $2356 376 $1712 $2061 $0 $295
Ineligible Claimants $1529 $290 -810 $529 $290 $1000 $0
Plan Max Exceeded $13090 $124 -991 $13090 $124 $0 $0
Covered by Medicare $291 $319573 1098965 $291 $316871 $0 $2702
Other Reasons Not Covered $496280 $139762 -718 $285960 $66769 $210319 $72993
Total Amounts Not Covered $2906394 $2676398 -79 $2655031 $2581741 $251363 $94656
Covered Charges $2120467 $2456119 158 $2045988 $2347341 $74478 $108778
DeductibileCopay $224231 $294702 314 $192805 $228848 $31426 $65853
Coinsurance $122649 $133821 91 $111588 $118704 $11061 $15117
Member Cost Sharing $346880 $428522 235 $304393 $347552 $42487 $80970
COB $274 $82814 301706 $274 $81824 $0 $990
Payments $1773025 $1947427 98 $1741197 $1919525 $31828 $27902
Total Medical $2119905 $2375950 121 $2045590 $2267077 $74315 $108873
INCLUDES ALL CLAIMS PAID IN NETWORK INCLUDING CLAIMS NOT SUBJECT TO STANDARD DISCOUNT RATE GUARANTEE CALCULATIONS
Choice Fund Summary
Measures Current
EMPLOYER FUNDED
Medical $0
Pharmacy $0
Network Penetration amp Discounts
Base Current
MSC Plan Amount In Network Discounts Plan Amount In Network Discounts
Inpatient Facility $466518 1000 613 $405828 1000 486
Outpatient Facility $627721 953 646 $801551 991 567
Professional $870027 954 451 $919727 915 445
All Other $155639 978 399 $248844 948 337
Total $2119905 966 563 $2375950 964 497
Base
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 41 $869533 $336113 1 $305936 $130405
Outpatient Facility 404 $1675141 $592884 12 $96719 $34838
Professional 703 $1344808 $738017 82 $196313 $132010
All Other 336 $193049 $116044 15 $40595 $39594
Total 714 $4082530 $1783058 93 $639563 $336847
Current
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 34 $873336 $448909 0 $29442 -$43082
Outpatient Facility 493 $1807881 $783462 33 $35317 $18089
Professional 857 $1388625 $771637 136 $223204 $148091
All Other 423 $262408 $173883 31 $79249 $74961
Total 864 $4332250 $2177891 162 $367212 $198059
Network Base Current Change Norm
Admissions In Network 10000 10000 00
of Office Visits In Network 9842 9598 -24
Medical Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 228 $0
lt=$100 $1506 $2269 008 38 $60
gt$100lt=$500 $56758 $74636 320 273 $273
gt$500lt=$1000 $59097 $84572 333 120 $705
gt$1000lt=$2500 $148905 $217579 840 141 $1543
gt$2500lt=$5000 $129788 $175149 732 51 $3434
gt$5000lt=$10000 $247890 $313290 1398 45 $6962
gt$10000lt=$25000 $339092 $423594 1913 31 $13664
gt$25000lt=$50000 $226934 $252007 1280 8 $31501
gt$50000lt=$75000 $47218 $50384 266 1 $50384
gt$75000lt=$100000 $95355 $98256 538 1 $98256
gt$100000 $420481 $428171 2372 3 $142724
Total $1773025 $2119905 10000 940 $2255
CURRENT
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 321 $0
lt=$100 $2285 $3636 012 60 $61
gt$100lt=$500 $65549 $88392 337 334 $265
gt$500lt=$1000 $66893 $95414 343 134 $712
gt$1000lt=$2500 $170051 $263612 873 165 $1598
gt$2500lt=$5000 $199769 $272522 1026 74 $3683
gt$5000lt=$10000 $270211 $358285 1388 51 $7025
gt$10000lt=$25000 $394936 $466607 2028 31 $15052
gt$25000lt=$50000 $262394 $283616 1347 8 $35452
gt$50000lt=$75000 $276850 $295828 1422 5 $59166
gt$75000lt=$100000 $238490 $248037 1225 3 $82679
gt$100000 $0 $0 000 0 $0
Total $1947427 $2375950 10000 1186 $2003
Page 8: Consultative Analytics Reporting

7

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

20 Welcome to Client Resources Portal Home Screen Return to Table of Contents

If you have access to only one group number the group number field box will automatically default to that account number upon login If you have access to multiple group account numbers you can select the desired account from a dropdown menu Note All accounts used in the following examples are fictitious

From the Main Client Resources Welcome Screen

1 If your group account number did not automatically default in the field box enter it If you have multiple accounts select desired account from dropdown box Click the GO command button

Figure 2 CRP Welcome Screen

8

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

21 Consultative Analytics Reports (CAP) Overview Window

The Consultative Analytics Reports link located under the ldquoReportsrdquo heading is only visible to those who have permission

On the Main Client Resources Welcome Screen 2 Click the ldquo Reports ldquo heading 3 Click the Consultative Analytics Reports link to launch the reports overview window

(figure 3)

Figure 3 Consultative Analytics Reports Overview Window

9

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

22 Creating a CAP Request

CAP Report Links are positioned on the main client resources menu page and on the left side navigation menu ( shown in Figure 3) Options are as follows

Consultative Analytical Platform (main CAP link)

Create a new CAP Request Create and submit new report request

My Request Queue View your submitted report requests check submission status pickup completed reports

Posted Report Queue View CAP reports that have been posted by the Internal Cigna team for this account

From the Consultative Analytics Reports Overview Screen

4 Click the Create a new CAP Request link to navigate to the Create a New CAP

Utilization Request screen

10

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

23 Naming your Request

New CAP Utilization Screen - This is where you will begin to build your report package There are five action steps on the New CAP Utilization screen that will need to be completed to submit your report request The steps are as follows

Name your request Select product structure (s) Select reports Select parameters (dates) Submit your request

5 The screen default will automatically generate a report name date and time stamp

To change the name click in the field box and enter the desired name for your report

24 Product Selection

6 Select the product structure (s) you want to include in your report The default selects all available products to include in your report To deselect all click in the ldquoSelect Allrdquo checkbox and select the product structure desired At a high level the first character represents if the product is for Dental (D) Medical (M) or Pharmacy (R) and the next three characters represent the type such as Open Access Plus (OAP) or Performance (PER) The remaining four numbers are planbenefit specific please contact your client manageraccount manager for additional details

11

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

25 Report Selection

7 Select the desired reports (refer to appendix A to view sample report slides)

26 Parameters

Incurred Reporting

bull CAP reports are on an incurred basis for all funding types bull Incurred provides a better method for assessing the impact of plan design changes as

it allows time periods to be a 11 match bull Incurred basis increases accuracy by measuring utilization when it happens rather

than when the claim is paid bull Incurred ndash Allows user to specify the incurred dates of service The dates entered here

should be the dates you wish to analyze Selecting Dates

bull Incurred Current and Base ndash Select date range for current and base period analysis bull Current start and end dates represent the most recent time period bull Base start and end dates represent the prior time period

8 Click the Current period dropdown box to select your start and end date 9 Click the Base period dropdown box to select your start and end date

12

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

27 Submitting your Request

10 Review the information selected for your report package 11 If you want to start over click the Reset command button This action will clear the

form An alert message will verify that you want to continue to reset Cancel or click okay

12 If you want to proceed and submit your request click the submit command button to launch the request confimation window

13 In the confirmation request window Click the OK command button to navigate to

your Request Queue where you can view the request status as Submitted

If your report request does not successfully submit and you receive an alert notification message review the message for additional details and instructions (alert notifications will be visible along the top of the page)

13

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

28 Alert Notifications Message ndash Product and Report Selection does not

Correspond

If your report request did not submit due to product structure selections vs report content selections and you received an alert notification message review the message and adjust your report parameters as necessary

Figure 4

Alert Notification Message-Product and Report Selection does not

Correspond

14

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

29 Alert Notifications Messages ndash Guaranteed Cost

Guaranteed cost Fully Insured Accounts-If an account is identified as guaranteed cost

Fully Insured and the subscriber count is less than 100 for medicalpharmacy or less than 200 for dental for the account as a whole then the user will be displayed with a message upon first entering the page The account is ineligible for CAP reporting and the request cannot be submitted

If this message is displayed for an account that has more than 100 subscribers be sure that

you have selected all product structure to ensure all subscribers are captured in the request

Figure 5

Alert Notification Message ndash Guaranteed Cost

15

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

210 Alert Notifications Messages ndash Minimum Subscriber Threshold

Figure 6

Alert Notification Message-Reports do not Pass Minimum Subscriber

Threshold for Accounts When PHI is NO

16

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

211 Alert Notifications Messages ndash Overlapping Dates

The cause of the overlapping dates alert notification message as Shown in Figure 7 where the date range selected for the current period is 82012 through 072013 The Base period date range is 82011 to 072013 The base and current periods are overlapping To correct this change the base period end date to 072012

Figure 7

Alert Notification Message- Overlapping Dates

Corrected dates shown below

17

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

30 My Request Queue ndash Report Pickup Return to Table of Contents

The My Request Queue heading rows include

CRP Request ID Request Date Report Title Status Comments Report Pickup and Parameters

Report Statuses are reported under the Report Status heading There are four statuses to note

Submittedndash Your request has been submitted and is being processed

Completed ndash Your request is approved completed and ready for pickup

ErrormdashAfter the request has been submitted the request queue will display comments for any Error status instructing the user on why the request errored out and tips for submitting a successful request

Not AvailablemdashThis status is used when a request runs successfully and there is insufficient data to produce report output the request queue will display comments for any Not Available status instructing users on the issue or problem

1 To access your Reports Queue repeat steps 1 through 3 then Click on the My Request

Queue link on the Main Welcome Page

To pick up a completed report The reports Queue view defaults on 30 days You can change the time period by clicking on the dropdown box and selecting desired period

2 Under the report pickup heading click the pickup report icon to launch download pop-up window

3 Click on the report view icon to open and or click the download button

18

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

31 My Request Queue Statuses Error Figure 8

My Request Queue- Report Status Error

19

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

32 My Request Queue Status Not Available

Figure 9

My Request Queue-Report Statuses-Not Available

20

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

33 My Request Queue ndash Viewing Parameters

1 To view the report parameters Click the magnyfying glass icon to open the parameters

window

Figure 10

My Request Queue-Report Parameters

21

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

40 Posted Reports Queue Return to Table of Contents

Posted Reports Queue allows you to view CAP reports that have been posted by the Internal Cigna team for this account

From the Main Welcome screen

1 Consultative Analytics Platform 2 Click the Posted Reports Queue link

Figure 11

Posted Reports Queue

3 Click the dropdown box to select desired view request dates 4 Click the Report Pickup Icon to launch the

22

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix A

Sample Reports Return to Table of Contents

CRP-CAP Dental Report Sample

See PDF attachment for file name

cap_request_dental_crp_sampleppt

CRP-CAP Health Care Trend and Spend Report

Sample

See PDF attachment for file name

cap_tc_excel_request_crp_samplexls

23

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix B

Glossary of Terms (Medical)

See PDF attachment for file name

Glossery of Terms - Medical

Glossary of Terms (Dental)

See PDF attachment for file name

Glossary of Terms - Dental

24

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

ldquoCignardquo and the ldquoTree of Liferdquo logo are registered service marks of Cigna Intellectual Property

Inc licensed for use by Cigna Corporation and its operating subsidiaries All products and

services are provided by or through such operating subsidiaries including Cigna Health and Life

Insurance Company and Connecticut General Life Insurance Company and not by Cigna

Corporation

March 10 2014 copy 2014 Cigna

Glossary of Terms (Dental)

Additional Plan Design Savings Savings generated from contractual limitations and benefits exclusions Adjunctive General Services Palliative treatments consultations emergency care second opinions and anesthesia Age Maximum Savings due to age limits on fluoride treatments sealants orthodontic services and other services Alternate Benefit Provision This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards Annual Maximum Savings due to a patient reaching the maximum payment under the plan often per calendar year Average Area Charge Average charge based on the number of dentist in the geographical area pertaining to your membership Basic Restorative Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment) Benefit Option This code is used to identify different Cigna product lines purchased by a customer Charges The amount charged by a dentist for dental services rendered Children Children are defined as child step-child handicapped child eligible students and adult dependent Claim Branch This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure Coinsurance The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Covered Employees The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had at one day of coverage

Glossary of Terms (Dental)

Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits DiagnosticPreventive Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments Endodontics The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth Frequency Maximum Savings due to frequency limits on examinations cleanings radiographs crowns and other services Ineligible Charges Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Major Restorative Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures) Member An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents Missing Tooth Limitation A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Oral Surgery Non-surgical and surgical extractions and other surgical procedures Orthodontics Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers Other Savings Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design

Glossary of Terms (Dental)

Paid Claims That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan Patient A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network Periodontics Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment Pre-Determination of Benefits (PDB) A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended Provider Discounts The difference between the contracted payment amount and the average area charge for a procedure Scheduled Plan Savings Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan Services The number of individual dental procedures rendered by dental care providers Utilization Management The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures

Glossary of Terms (Medical)

ACE inhibitors Inhibitors of Angiotensin-Converting Enzyme are a group of pharmaceuticals that are used in treatment of hypertension and congestive heart failure Active with Disease Management Engaged customers with ongoing interactions with a case manager Active with Pharmacy Services Engaged customers with ongoing interactions focused on coordinating medication refills Acute An illness of short duration (as opposed to chronic illness) Acute Major Experienced episodes of care greater than $500 that are not a chronichealthymaternity Acute Minor Experienced episodes of care less than $500 that are not chronichealthymaternity and have a low amount of facility related costs Admission An overnight confinement to a facility Admissions Reviewed Activity performed by a case manager prior to a scheduled admission to identify and address any issues challenges or gaps Asthma Inhaled Corticosteroids Asthma Inhaled Corticosteroids are often prescribed as a treatment for asthma Average Cost Sum of total paid claims divided by count of individuals incurring costs for medical and pharmacy services Brand Name

The proprietary or trade name of the medication

Breast Cancer Screening

Measures the percent of qualified women 40-69 years of age that are compliant with mammogram screening

Capitation

Arrangement where network providers receive a set dollar amount of money per covered member assigned to

their practice even if no services rendered

Cardiac catheterization

A medical procedure used to diagnose and treat certain heart conditions

Case Management

Coordination of services to help meet a patients health care needs usually when the patient requires multiple

services from multiple providers

Glossary of Terms (Medical)

Catastrophic Term used to describe when a member has accumulated payments in excess of $50000 for a specified time period Centers of Excellence Network hospitals that have achieved the highest (three star) scores for cost efficiency and effectiveness in treating selected proceduresconditions based on publicly-available patient data

Cervical Cancer Screening

Measures the percent of qualified members greater than 29 years of age who received at least one pap smear

Chronic

Defined as an illness or sickness that is not curable but may be controlled with treatment

Chronic Obstructive Pulmonary Disease (COPD) Defines a group of diseases characterized by airflow obstruction and includes chronic bronchitis and emphysema Churn Those members who either enrolled or disenrolled or did both during the analysis period (includes newborns) Coinsurance A cost sharing benefit feature between the insured (customer) and the insurer (Cigna) which represents their respective responsibility for a covered expense typically expressed as a pair of percentages Colon Cancer Screening Colorectal Cancer Screening (CRC) can detect pre-malignant polyps and guide their removal which in theory can prevent the development of colon cancer Co-managed Engaged customers working together with TheraCare and another Health Advocacy program(s) Condition Status Engaged customers that have completed a condition-specific assessment that measures disease severity Convenience Care Treatment for common family ailments such as strep throat pinkeye and athletes foot Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Copay Predetermined fees for medical services covered by a benefit plan which are paid by the member at the time of service Coronary angioplasty A medical procedure in which a balloon is used to open a blockage in a coronary (heart) artery narrowed by atherosclerosis improving blood flow

Glossary of Terms (Medical)

Coronary Artery Bypass Graft (CABG) Surgery where blood flow is rerouted through a new artery or vein that is grafted around diseased sections of coronary arteries Cost Share Benefit plan arrangement requiring that the participant pay a portion of the costs This includes copayments coinsurance and deductibles Covered Charges Net charges minus the items not covered by the benefit plan Items not covered include charges for ineligible services network discounts etc CT A diagnostic imaging scan also called a Cat Scan (computed tomography) Declining Engaged customers that have completed an assessment two times and have demonstrated a worsening of their condition Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits Demographic Risk Score Risks based on gender and age of the member Denied Charges Amounts not covered due to lack of information about the claim Diabetes retinopathy Diabetic retinopathy is the most common diabetic eye disease and a leading cause of blindness in American adults Diagnostic Testing Refers to other significant testing procedures not named - examples include doppler electrocardiograph cardiac ultrasound and sleep studies Did Not Engage Reached customers who declined to engage with TheraCare Discounts Amounts reduced by a contractual fee arrangement with network participating providers prompt pay arrangements or Hospital Savings Program (HSP) Emergency Room - Diagnostic Groupings Musc - Musculoskeletal ENT - EarNoseThroat Skin - Skin Resp - Respiratory Circ - Circulatory Dig - Digestive Inj - Injury

Glossary of Terms (Medical) Engaged Reached customers who have an ongoing interaction with TheraCare Episode Risk Group (ERG) Uses pre-determined weights and a members profile to calculate a risk score This risk assessment is intended to evaluate current and future risks Episode Treatment Group (ETG) An illness classification methodology derived by analyzing actual claim experience and clinical review Esophagitis (digestive) Inflammation of the lining of the esophagus the tube that carries food from the throat to the stomach Evaluation and Management (EampM) EampM services refer to visits and consultations furnished by physicians Facility A site where health care services are delivered including hospitals convalescent units skilled nursing facilities and birthing centers Facility Outpatient Refers to services and costs that are incurred at a facility but did not result in an admission Fee for Service Compensating providers for rendering patient care which is based on an as services are rendered basis Gaps In Care Occurs when individuals do not receive or adhere to care that is consistent with medically proven guidelines for prevention and treatment Gastroenteritis (digestive) A condition that causes irritation and inflammation of the stomach and intestines (the gastrointestinal tract) Generic Drug A prescription drug that has the same active-ingredient formula as a brand-name drug Generic Efficiency This metric illustrates the rate of generic utilization for drugs in which a generic option is available HbA1c Test Glycohemoglobin blood test measures the average blood glucose level over the past 120 days Health Advisor (HA) Health specialists provide highly personalized management outreach and coaching to help members navigate through healthcare choices Health Advocacy Health Advocacy is the term Cigna uses to describe the process we use to improve health and lower costs for our customers and members Health Information Lines (HIL)

Provides customers with telephonic access to a health specialist and audio library when they have a health

question or need information about available treatment options

Glossary of Terms (Medical)

Healthy Babies Program

A voluntary prenatal program which offers expectant parents educational materials to encourage early prenatal

care and promote a healthy pregnancy Healthy Pregnancies Healthy Babies Program (HPHB) HPHB is a comprehensive maternity management program where goal is to reduce the number of pre-term and underweight babies ICD-9 International Statistical Classification of Disease used for morbidity and mortality statistics reimbursement systems and automated decision support Identified for Outreach Distinct customers targeted for TheraCare contact based on taking a specialty medication for their targeted condition Improving Engaged customers that have completed an assessment two times and have demonstrated an improvement in the status of their condition In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Inpatient Refers to services and costs that are incurred during a facility admission LDL-C Screening Blood test which measures low-density lipoprotein cholesterol Lipotropics Drugs which are designed to lower cholesterol and triglyceride levels which help reduce amount of overall fatty substances in the blood Mail Order Drugs A feature of a pharmacy program that enables a participant to send their prescription (and any applicable copay) directly to a mail-order vendor Maintenance Drugs Medications that are prescribed for long-term treatment of chronic conditions such as diabetes high blood pressure or asthma Major Diagnostic Categories (MDC) Industry standard groupings of ICD-9 diagnostic codes which relate to various body systems for inpatient and outpatient claims Major Joint (musculoskeletal) Examples of what comprises this category are major joint and limb reattachments hip or knee replacement Medication Adherence Reflection of the degree to which the patient is adhering to the prescribed medication treatment regimen

Glossary of Terms (Medical)

Medication Adherence Rate (MPR) MPR is calculated as the sum of the days supply (from claims) for a medication during a defined period of time divided by the number of days elapsed during the period MRI Magnetic Resonance Imaging - a type of diagnostic test Network Dollar Penetration All charges submitted by in-network providers as a percentage of overall charges NICU Neonatal Intensive Care Unit which provides a high level of intensive care to premature infants No Change Engaged customers that have completed an assessment two times and have not demonstrated an improvement or worsening of their condition Non-Preferred Brand Drug Drugs in the third tier of a pharmacy program brand-name drugs that either have generic equivalents or may have one or more preferred brand options Non-Users A member that had no episode of care medical or pharmacy Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Office visit Services delivered by a physician clinician or practitioner within the confines of a professional office setting Orthopedic A branch of medicine concerned with the correction or prevention of deformities disorders or injuries of the skeleton (tendons and ligaments) Other Medical (cardiac) Some examples of what comprises this category hypertension vascular procedures and angina Other Surgical (cardiac) Some examples of what comprises this category major cardiovascular procedures circulatory disorders and pacemaker Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design Outpatient Refers to services and costs that are incurred outside of a facility admission Pathology The study and diagnosis of disease through examination of organs tissues bodily fluids and whole bodies PET scan Positron Emission Tomography scan (specialized imaging)

Glossary of Terms (Medical)

Pharmacy Payments Includes prescription drug expenses paid under a pharmacy program These expenses would not include drugs covered under the medical benefit plan PHS PHS requires precertification of coverage primarily for inpatient care PHS+ PHS+ required precertification of coverage for both inpatient care and certain select outpatient services Pre-Certification Process of confirming eligibility and collecting information prior to inpatient admissions and selected ambulatory procedures and services Predictive Model System of using historical claims data to stratify members and identify those who can best benefit from case management andor disease management Preferred Brand Drug Drugs in the second tier of a Cigna two or three tier pharmacy program which have no generic equivalent Preventive Care Measures taken to prevent illness or injury and may include examinationsscreening tests tailored to an individuals age health and family history Primary Care Practitioner Include physicians and nonphysician primary care practitioners whom members are able to select as primary care practitioners Productivity Score Engaged customers that have completed a productivity assessment that measures absenteeism and presenteeism between their first and most recent measure Professional This category includes primary care physicians specialists (oncologists cardiologists neurologists obstetricians etc) surgeons etc Radiology Radiology is the medical specialty directing medical imaging technologies to diagnose and treat diseases Reached Identified customers who have had a conversation with TheraCare Retail Relates to services rendered by participating retail pharmacies Script A dispensed prescription Services per 1000 Count of medical and pharmacy services normalized per 1000 customers

Glossary of Terms (Medical)

Specialty Case Management Case management programs targeted to impact specific diseases and conditions - examples include oncology rehab and high risk maternity Spinal fusion A surgical procedure used to correct problems with the bones (vertebrae) of the back (spine) Therapeutic Class Major therapeutic classes include Central Nervous System Cardiovascular Hormonal Anti-infectives Pain AllergyRespiratory and other drugs Total Paid Sum of total medical and pharmacy paid claims Total Population Total customers eligible for the TheraCare benefit Total Value (Medication Adherence) Cost savings associated with customers whose medication adherence rate (MPR) shifted from below to above 80 between their first and most current measure Adherence value is based on a Cigna study of differences in medical costs associated with customers who became adherent versus those who remained non-adherent Total Value (Productivity) The value of productivity is based on the difference in the percent productivity between a members first measure and most current multiplied by the median income calculated by the US Bureau of Labor Statistics Unable to Reach Number of customers identified for outreach that TheraCare was able to contact by phone Unique Claimants A count of members who had one or more claims processed for a benefit plan during a specified time period Valve Replacement Example of what comprises this category cardiac valve and other major cardiothoracic procedures Well Visits Designed to discuss general health and any problems then focus on general disease prevention and health maintenance on a regular basis

Consultative Analytics

Sample Company

Copyright 2014 Cigna - Confidential amp Privileged - Not for Distribution

SM

Table of Contents

bull Dental

bull HCST

Plan cost amp trend

Dental Summary

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot Net effective discount decreased from 154 to 149 a decrease of 05

middot Network Utilization decreased from 541 to 532 a decrease of 09

middot The number of unique members receiving a cleaning increased from 623 to 649 an increase of 26

Demographic Summary

Base

Current

Trend

Average Number of Employees

338

428

264

Average Number of Members

771

972

260

Average Member Age

282

287

18

Services per Claimant

53

56

57

of Members Using Plan

681

703

22

of Unique Members Receiving a Cleaning

623

649

26

$60

$45

$30

$15

$0

Base

Current

$1408

$2244

$2512

$2791

$3921

$5035

Cost Share PMPM

Paid Amount PMPM

Plan Spend PMPM

Claims Summary

Base

Current

Trend

Charges

$355733

$568492

598

Charges in Network

$192298

$302256

572

DNSP Charges

$16685

$39487

1367

Network Utilization

541

532

-09

DNSP Utilization

47

69

22

In Network Discounts

$51738

$77124

491

DNSP Discounts

$2879

$7477

1597

Total Discounts

$54617

$84601

549

Net Effective Discount

154

149

-05

Total Utilization

587

601

14

Plan Design Savings

$78079

$155066

986

Savings as of submitted

219

273

54

Utilization Management

and Utilization Review Savings

$29327

$57667

966

Savings as of submitted

82

101

19

Savings as of paid

151

213

62

Total Savings

$162023

$297333

835

Total Savings as of submitted

$29327

523

68

Employer Paid Amount

$193710

$271159

400

Paid Amount PEPM

$5728

$6343

107

Paid Amount PMPM

$2512

$2791

111

PAGE 3 OF 8

Dental - Utilization by Type of Service

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot There is an increase in cost in 6 categories and a decrease in cost in 2 categories for an overall cost trend of 111

middot There is an increase in services per thousand in 6 categories and a decrease in services per thousand in 2 categories for an overall utilization trend of 97

middot High utilization for DiagnosticPreventive services can lead to lower usage of other service categories

Employer Paid by Service Type - PMPM

Base

Current

Trend

DiagnosticPreventive

$1402

$1475

52

Basic Restorative

$316

$432

367

Major Restorative

$262

$387

474

Endodontics

$156

$097

-377

Periodontics

$127

$137

80

Oral Surgery

$105

$085

-192

Orthodontics

$114

$117

19

Other Services

$030

$062

1046

Total

$2512

$2791

111

Services per 1000 Members by Type

Base

Current

Trend

DiagnosticPreventive

32934

33710

24

Basic Restorative

4078

5474

342

Major Restorative

872

1693

942

Endodontics

389

259

-333

Periodontics

1401

1446

32

Oral Surgery

918

1001

90

Orthodontics

1385

1223

-117

Other Services

1230

2570

1090

Total

43206

47376

97

PAGE 4 OF 8

Glossary

Additional Plan Design Savings
Savings generated from contractual limitations and benefits exclusions
Adjunctive General Services
Palliative treatments consultations emergency care second opinions and anesthesia
Age Maximum
Savings due to age limits on fluoride treatments sealants orthodontic services and other services
Alternate Benefit Provision
This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards
Annual Maximum
Savings due to a patient reaching the maximum payment under the plan often per calendar year
Average Area Charge
Average charge based on the number of dentist in the geographical area pertaining to your membership
Basic Restorative
Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment)
Benefit Option
This code is used to identify different Cigna product lines purchased by a customer

Charges
The amount charged by a dentist for dental services rendered
Children
Children are defined as child step-child handicapped child eligible students and adult dependent
Claim Branch
This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure
Coinsurance
The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member
Coordination of Benefits (COB)
The amount saved when Cigna is the secondary insurer It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary
Covered Employees
The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had atone day of coverage
Deductible
An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits
DiagnosticPreventive
Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments

Glossary

Endodontics
The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth
Frequency Maximum
Savings due to frequency limits on examinations cleanings radiographs crowns and other services
Ineligible Charges
Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services
In-Network
Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship
Major Restorative
Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures)
Member
An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents
Missing Tooth Limitation
A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage

Norm
Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated
Oral Surgery
Non-surgical and surgical extractions and other surgical procedures
Orthodontics
Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers
Other Savings
Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons
Out-of-Network
Services rendered by providers who are not part of the Cigna network based on your benefit plan design
Paid Claims
That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan
Patient
A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network
Periodontics
Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment

Glossary

Pre-Determination of Benefits (PDB)
A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended
Provider Discounts
The difference between the contracted payment amount and the average area charge for a procedure
Scheduled Plan Savings
Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan
Services
The number of individual dental procedures rendered by dental care providers
Utlization Management
The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures



Report Parameters

Global Parameters

Overall Dates

Current

Base

Incurred

012013 to 102013

012012 to 102012

Incurred Runout

012013 to 122013

012012 to 122012

Catastrophic Threshold

$25000

Exclude Pharmacy

No

Package 406029

Package Name

Package 1

Structure

Status = Division = Products = DPPONAOAP

Package Parameters

PMPMBCOverrideNo

Normative Values

201212

ENVESTNET ASSET MANAGEMENT3330120

PAGE 8 OF 8

CP_900

CP_902

CP_905

Report Parameters

Report Parameters
Accounts 600100
Structure ID 999999
Global Parameters
Current Base
Incurred 012013 to 102013 012012 to 102012
Incurred Runout 012013 to 122013 012012 to 122012
Catastrophic Threshold $25000
Package 406029
Package Name Package 1
Structure Status = Division = Products = DPPOOAP
Package Parameters PMPMBCOverrideNo
Healthcare Spend and Trend -- Facilities
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Top Facilities
Facility Information Base
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
DUKE UNIVERSITY HOSPITAL NC 27710 3 11 2 25 $134313 $4460 $138773 $137257 $1516
UNIVERSITY HOSPITAL CO 80246 5 36 2 8 $110611 $5501 $116112 $114751 $1360
SWEDISH MEDICAL CENTER WA 98107 5 11 3 11 $24478 $13353 $37831 $34842 $2989
WHITE PLAINS HOSPITAL CENTER NY 10601 1 16 1 8 $28253 $8419 $36672 $35586 $1086
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 11 7 14 $22887 $9040 $31927 $24023 $7904
EL CAMINO HOSPITAL CA 94040 8 9 2 4 $3710 $16913 $20623 $16575 $4048
GULF COAST MEDICAL CENTER FL 33912 1 2 1 2 $17808 $1730 $19538 $17966 $1572
LITTLETON HOSPITAL CO 80210 4 5 1 2 $5746 $10595 $16341 $15496 $845
SOUTH SHORE HOSPITAL MA 02190 5 4 2 5 $9669 $5297 $14965 $10971 $3994
ROSE MEDICAL CENTER CO 80220 6 10 2 5 $10532 $4250 $14781 $12245 $2536
SWEDISH COVENANT HOSPITAL IL 60625 2 3 2 8 $13540 $471 $14011 $13243 $768
CHRIST HOSPITAL AND MEDICAL CENTER-ADVOCATE IL 60453 2 2 1 1 $11300 $953 $12253 $10638 $1615
MEDICAL CENTER OF AURORA CO 80011 6 12 1 1 $2069 $10065 $12134 $9456 $2678
ALEXIAN BROTHERS MEDICAL CENTER IL 60007 2 3 2 8 $8579 $2451 $11030 $9110 $1920
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 3 $8806 $1631 $10437 $8652 $1785
PORTER HOSPITAL CO 80210 1 3 1 1 $3862 $6083 $9945 $8111 $1834
EXEMPLA LUTHERAN MEDICAL CENTER CO 80263 3 5 2 3 $7145 $2590 $9735 $7895 $1840
LENOX HILL HOSPITAL NY 10075 3 1 2 5 $8925 $80 $9005 $8346 $659
NEW YORK METHODIST HOSPITAL NY 11215 2 4 2 4 $8946 $0 $8946 $7455 $1490
SKY RIDGE MEDICAL CENTER CO 80124 3 2 1 2 $6200 $933 $7133 $5865 $1268
SWEDISH MEDICAL CENTER CO 80113 5 3 2 2 $3950 $2606 $6556 $5474 $1082
Facility Information Current
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
ST JOSEPHS HOSPITAL NORTH FL 33558 2 3 2 8 $63838 $3381 $67219 $65145 $2074
MASSACHUSETTS GENERAL HOSPITAL MA 02114 9 28 1 3 $39143 $21507 $60650 $53367 $7283
BRIGHAM AND WOMENS HOSPITAL MA 02115 4 32 2 5 $31487 $26410 $57897 $52707 $5189
ST VINCENTS MEDICAL CENTER CT 06606 2 4 1 5 $45104 $3715 $48819 $46857 $1963
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 29 4 10 $13841 $33404 $47245 $37697 $9548
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 5 $34945 $1863 $36808 $35089 $1719
NORTHSHORE UNIVERSITY HEALTH SYSTEM IL 60026 14 29 1 1 $4079 $23880 $27959 $23229 $4730
CHILDRENS HOSPITAL COLORADO CO 80218 11 26 1 2 $7529 $18234 $25763 $19504 $6259
SWEDISH MEDICAL CENTER WA 98107 6 15 2 4 $10995 $13964 $24959 $20207 $4752
AVISTA HOSPITAL CO 80027 6 10 2 4 $7544 $11586 $19130 $16109 $3022
PLAINVIEW HOSPITAL NY 11803 1 2 1 1 $17127 $625 $17752 $16723 $1028
EL CAMINO HOSPITAL CA 94040 5 3 2 4 $16800 $867 $17667 $15934 $1733
SKY RIDGE MEDICAL CENTER CO 80124 3 1 2 6 $15345 $1523 $16868 $14054 $2814
MEDICAL CITY DALLAS HOSPITAL TX 75230 1 1 1 10 $15847 $291 $16137 $15184 $953
COMMUNITY HOSPITAL IN 46321 2 5 1 2 $6538 $6614 $13151 $13151 $0
CMC NORTHEAST NC 28025 6 9 1 1 $2497 $7022 $9519 $7913 $1607
PORTER REGIONAL HOSPITAL IN 46383 4 9 2 2 $4189 $5103 $9291 $6584 $2707
LAS COLINAS MEDICAL CENTER TX 75039 1 1 1 3 $7631 $1170 $8801 $6728 $2073
HIGHLINE MEDICAL CENTER WA 98168 3 7 2 2 $7079 $850 $7929 $5587 $2342
PSL MEDICAL CTR CO 80218 4 4 0 0 $1780 $1000 $2780 $1482 $1298
MAYO CLINIC ARIZONA AZ 85038 1 8 1 5 $1184 $870 $2054 $2054 $0
Healthcare Spend and Trend -- Pharmacy - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Pharmacy
Key Indicators Base Current Change Norm
Average Number of Employees 330 419 268
Average Number of Members 763 949 244
Ingredient Cost PMPM $6697 $7405 106 $000
Plan Cost PMPM $6838 $7528 101
Employer Paid PMPM $5854 $6596 127 $000
Cost Share PMPM $984 $932 -53 $000
Cost Share as percent of Ingredient Cost 147 126 -21 00
Scripts PMPY 68 69 14 00
Retail Adjusted Scripts PMPY 75 76 16 00
Average Ingredient Cost per script $11750 $12812 90 $000
Generic Rx Utilization Rate 766 798 32 00
Mail Order Fill Rate - Percent of total 46 46 -00 00
Mail Order Fill Rate - Retail adjusted 118 119 01 00
Formulary Brand Compliance Rate 766 747 -19 00
$000 $000 00 $000
Average Cost generic script $1077 $997 -75 $000
Average Cost Preferred script $3273 $3019 -78 $000
Average Cost Non-Preferred Script $4581 $5936 296 $000
Specialty Ingredient Cost PMPM 238 295 237 00
Specialty Scripts PMPY 13 09 -319 00
Specialty as Percent of Total Employer Paid 0 0 40 0
Analysis of Charges and Payments - Pharmacy
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL Base Current Change Base Current Base Current
Dispensing Fee $6793 $7771 144 $6793 $7771 $0 $0
Gross Cost $511008 $702852 375 $511008 $702807 $0 $45
Member Cost Share $75101 $88480 178 $75101 $88462 $0 $18
Sales Tax $1645 $1657 08 $1645 $1657 $0 $0
Submitted Charges $757561 $1045329 380 $757561 $1041219 $0 $4110
Discounts $246554 $342477 389 $246554 $338412 $0 $4065
Eligible $511008 $702852 375 $511008 $702807 $0 $45
Medical amp Pharmacy Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 184 $0
lt=$100 $1485 $2425 009 48 $51
gt$100lt=$500 $50742 $68754 260 241 $285
gt$500lt=$1000 $57754 $84220 319 116 $726
gt$1000lt=$2500 $184197 $262536 994 164 $1601
gt$2500lt=$5000 $220642 $289440 1096 81 $3573
gt$5000lt=$10000 $307808 $387323 1466 53 $7308
gt$10000lt=$25000 $433251 $533558 2020 36 $14821
gt$25000lt=$50000 $272862 $303656 1149 9 $33740
gt$50000lt=$75000 $168221 $175543 665 3 $58514
gt$75000lt=$100000 $0 $0 000 0 $0
gt$100000 $522732 $534222 2022 4 $133555
Total $2219696 $2641676 10000 939 $2813
CURRENT NORMS
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments per Unique Claimant of Total Payments Payments per Unique Claimants
lt$0 $0 $0 00 0 $0 00 $0
$0 $0 $0 00 261 $0 00 $0
lt=$100 $2194 $3556 01 70 $51 00 $0
gt$100lt=$500 $58043 $77943 25 289 $270 00 $0
gt$500lt=$1000 $77542 $105134 34 147 $715 00 $0
gt$1000lt=$2500 $206436 $309046 100 193 $1601 00 $0
gt$2500lt=$5000 $241777 $328091 106 92 $3566 00 $0
gt$5000lt=$10000 $373446 $489962 159 70 $6999 00 $0
gt$10000lt=$25000 $503832 $601048 194 40 $15026 00 $0
gt$25000lt=$50000 $443308 $476307 154 14 $34022 00 $0
gt$50000lt=$75000 $341800 $362988 117 6 $60498 00 $0
gt$75000lt=$100000 $325086 $336391 109 4 $84098 00 $0
gt$100000 $0 $0 00 0 $0 00 $0
Total $2573464 $3090466 1000 1186 $2606
Minor Therapeutic Classes
Rank by Current period plan spend
BASE CURRENT CHANGE NORM
Top 15 Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM
MultipleLateral Sclerosis $757 8 2 $981 11 2 296 375 00 $000
Antineoplastics $787 68 8 $721 51 8 -84 -250 00 $000
Asthma Related $741 246 88 $661 338 125 -108 374 420 $000
Stimulants $443 177 31 $514 229 38 159 294 226 $000
Antidepressants $485 464 69 $374 530 98 -228 142 420 $000
Anti-Inflam Disease Modifiers $114 3 2 $349 8 3 2072 1667 500 $000
Cystic Fibrosis $000 0 0 $318 2 1 00 00 00 $000
Contraceptives $329 389 70 $314 528 87 -46 357 243 $000
Acne Agents $174 56 24 $195 58 30 119 36 250 $000
Insulins $133 51 8 $170 74 9 273 451 125 $000
Antivirals $112 70 26 $150 79 31 344 129 192 $000
Tetracyclines $163 62 20 $150 91 34 -82 468 700 $000
Lipid Lowering $144 128 26 $141 209 37 -20 633 423 $000
Antiulcer $129 181 46 $140 170 42 84 -61 -87 $000
Hypoglycemics $122 104 11 $139 135 17 135 298 545 $000
Other $2206 2342 1044 $2212 2973 1316 03 269 261 $000
Top Drugs By Total Plan Spend
Current Rank Top 20 Drug Name Indication Tier of Scripts Plan Spend Employer Paid Cost Share Base Rank
1 GILENYA Multiple Sclerosis Non-Preferred Brand 11 $93117 $92282 $835 2
2 GLEEVEC Cancer Preferred Brand 10 $66518 $66518 $0 1
3 PULMOZYME Cystic Fibrosis Preferred Brand 2 $30214 $30074 $140 NA
4 XOLAIR Asthma Preferred Brand 3 $28214 $27996 $217 3
5 METHYLPHENIDATE ER ADHDNarcolepsy Generic 79 $19345 $18053 $1292 5
6 CYMBALTA Depression Preferred Brand 53 $17555 $15865 $1690 4
7 HUMIRA Arthritis Preferred Brand 2 $14926 $14926 $0 NA
8 ENBREL Arthritis Preferred Brand 5 $11505 $11380 $125 45
9 ATRIPLA HIV Non-Preferred Brand 5 $9500 $9275 $225 6
10 CREON Cystic Fibrosis Preferred Brand 2 $8332 $8192 $140 NA
11 LIALDA Crohns Disease Preferred Brand 10 $7975 $7725 $250 9
12 ONE TOUCH ULTRA TEST STRIPS Diabetes SuppliesOther 24 $7823 $7183 $640 11
13 ADDERALL XR ADHD Preferred Brand 25 $7512 $6887 $625 43
14 LEVALBUTEROL HCL Asthma Generic 12 $7099 $6959 $140 NA
15 AMPHETAMINE SALT COMBO ADHD Generic 64 $6821 $5811 $1010 25
16 LOVENOX Blood thinner Non-Preferred Brand 3 $6782 $6617 $165 NA
17 CIMZIA Crohns Disease Non-Preferred Brand 1 $6708 $3821 $2887 14
18 LUNESTA Sedative Non-Preferred Brand 25 $6050 $5159 $891 13
19 ORACEA Infection Preferred Brand 14 $6016 $5666 $350 20
20 NUVIGIL Narcolepsy Non-Preferred Brand 13 $5904 $4896 $1008 30
Top 25 specific drug therapeutic classes ranked by of scripts
Current Rank Drug Name Tier Indication Scripts Ingredient Cost per Script
1 SERTRALINE HCL Generic Depression 118 $1976
2 LISINOPRIL Generic Hypertension 117 $1097
3 AMOXICILLIN Generic Infection 110 $1023
4 HYDROCODONE-ACETAMINOPHEN Generic Pain 105 $2137
5 FLUTICASONE PROPIONATE Generic Nasal Congestion 94 $3130
6 SYNTHROID Preferred Brand Thyroid 93 $2689
7 AZITHROMYCIN Generic Infection 90 $2286
8 LEVOTHYROXINE SODIUM Generic Thyroid 87 $1067
9 METHYLPHENIDATE ER Generic ADHDNarcolepsy 79 $24337
10 AMPHETAMINE SALT COMBO Generic ADHD 64 $10471
11 SIMVASTATIN Generic Cholesterol 64 $1644
12 METFORMIN HCL ER Generic Diabetes 63 $7571
13 CITALOPRAM HBR Generic Depression 63 $1045
14 MONTELUKAST SODIUM Generic Asthma 62 $5695
15 ATORVASTATIN CALCIUM Generic Cholesterol 61 $3772
16 FLUOXETINE HCL Generic Depression 56 $1345
17 OMEPRAZOLE Generic Ulcer Heartburn 55 $3224
18 CYMBALTA Preferred Brand Depression 53 $32709
19 LOSARTAN POTASSIUM Generic Hypertension 50 $2410
20 ZOLPIDEM TARTRATE Generic Sedative 50 $1799
21 BUPROPION XL Generic Depression 49 $5055
22 MICROGESTIN FE Generic Contraception 48 $2641
23 AMLODIPINE BESYLATE Generic Hypertension 48 $1508
24 ALPRAZOLAM Generic Anxiety 48 $595
25 VALACYCLOVIR Generic Antivirals 46 $7037
Top 25 specific drug therapeutic classes ranked cost per scripts
Current Rank Drug Name Unique Individuals Bio-Pharmaceutical Indication Ingredient Cost per Script Ingredient Cost Scripts
1 PULMOZYME 1 Y Cystic Fibrosis $15107 $30214 2
2 XOLAIR 1 Y Asthma $9405 $28214 3
3 GILENYA 2 N Multiple Sclerosis $8465 $93117 11
4 HUMIRA 1 Y Arthritis $7463 $14926 2
5 CIMZIA 1 Y Crohns Disease $6708 $6708 1
6 GLEEVEC 1 N Cancer $6652 $66518 10
7 CAYSTON 1 N Infection $5758 $5758 1
8 VANCOMYCIN HCL 1 N Infection $4246 $4246 1
9 CREON 2 N Cystic Fibrosis $4164 $8328 2
10 VALCYTE 1 N Antivirals $2720 $5440 2
11 ENBREL 1 Y Arthritis $2301 $11505 5
12 LOVENOX 1 N Blood thinner $2261 $6782 3
13 ATRIPLA 1 N HIV $1900 $9500 5
14 ABSORICA 1 N Acne $1817 $3634 2
15 MEPRON 1 N Infection $1702 $3405 2
16 ZYVOX 1 N Infection $1602 $1602 1
17 HUMATROPE 1 Y Growth Hormone $1559 $1559 1
18 SIMCOR 1 N Cholesterol $1154 $3463 3
19 VANOS 1 N Itching Inflammation $1141 $1141 1
20 ANDROGEL 2 N Hormone Replacement $1092 $2183 2
21 SOLODYN 1 N Infection $891 $1782 2
22 PENTASA 2 N Crohns Disease $874 $3497 4
23 ENOXAPARIN SODIUM 1 N Blood thinner $800 $800 1
24 LIALDA 2 N Crohns Disease $779 $7786 10
25 ASACOL HD 1 N Crohns Disease $777 $777 1
Pharmacy Scripts and Cost by Age Category
Average Number of Prescriptions by Age Category Base Current Change Average Pharmacy Payments by Age Category Base Current Change
lt1 01 00 -598 lt1 $135 $45 -665
1-17 09 08 -83 1-17 $259 $454 756
18-29 10 13 308 18-29 $902 $723 -198
30-39 21 17 -166 30-39 $670 $1015 515
40-49 15 15 20 40-49 $608 $514 -155
50-59 12 13 102 50-59 $1959 $1699 -133
60-64 01 02 1123 60-64 $1790 $913 -490
AVERAGE 68 69 15 AVERAGE $759 $819 79
of Prescriptions by Age Category Base Current Change of Payments by Age Category Base Current Change
lt1 14 06 -09 lt1 04 01 -03
1-17 132 120 -13 1-17 80 126 46
18-29 144 186 42 18-29 206 156 -50
30-39 301 248 -53 30-39 229 293 64
40-49 222 223 01 40-49 143 120 -23
50-59 175 190 15 50-59 308 290 -18
60-64 11 24 13 60-64 31 13 -18
AVERAGE 1000 1000 00
Percent of Prescriptions Base Current Change Percent of Payments Base Current Change
Female 596 575 -20 Female 547 572 25
Male 404 425 20 Male 453 428 -25
Average Prescriptions Base Current Change Average Payment per Unique Claimant Base Current Change
Female 8716 8673 -05 Female $768 $881 148
Male 5194 5462 52 Male $750 $749 -01
Top 10 Drugs for Top 5 Therapeutic Classes by Number of Prescriptions
Pharmacy Statistics by Therapeutic Class Including Brand Name
Base Current Base - Current Change
Therapeutic Class Brand Name Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount
Contraceptivesoral Microgestin Fe 30 1008 6 $1035 48 1344 7 $1347 333 -1000 1202 301
Contraceptivesoral Loestrin 24 Fe 70 2184 13 $6034 44 1344 9 $4046 -385 -428 -280 -329
Contraceptivesoral Necon 18 684 3 $666 31 791 3 $880 156 -1000 1067 322
Contraceptivesoral Apri 5 140 1 $130 27 721 3 $744 4150 -1000 8271 4714
Contraceptivesoral Gianvi 4 112 1 $248 22 672 6 $1484 5000 -1000 6125 4977
Contraceptivesoral Reclipsen 16 448 2 $423 20 560 2 $572 250 -1000 1172 351
Contraceptivesoral Sprintec 4 112 2 $83 16 448 3 $316 3000 -1000 6259 2823
Contraceptivesoral Trinessa 0 0 0 $0 15 420 3 $344 00 00 00 00
Contraceptivesoral Syeda 3 84 1 $205 15 476 3 $1143 4667 -1000 5551 4590
Contraceptivesoral Levora-28 11 308 1 $321 15 420 2 $430 364 -1000 1037 340
Contraceptivesoral All Other 205 7116 53 $13548 258 8784 67 $15902 234 -504 415 174
Contraceptivesoral Subtotal 366 12196 65 $22693 511 15980 79 $27209 310 -562 515 199
Selective Serotonin Reuptake Inhibitor (Ssris) Sertraline Hcl 81 2718 27 $1359 118 4020 38 $2518 479 504 1598 852
Selective Serotonin Reuptake Inhibitor (Ssris) Citalopram Hbr 65 1950 19 $716 63 1890 25 $757 -31 -168 867 57
Selective Serotonin Reuptake Inhibitor (Ssris) Fluoxetine Hcl 62 1840 17 $912 56 1654 20 $861 -101 95 -224 -57
Selective Serotonin Reuptake Inhibitor (Ssris) Escitalopram Oxalate 35 1170 15 $4898 38 1297 16 $1908 109 516 -705 -611
Selective Serotonin Reuptake Inhibitor (Ssris) Paroxetine Hcl 27 810 6 $1602 34 1020 6 $2077 259 -236 520 297
Selective Serotonin Reuptake Inhibitor (Ssris) Fluvoxamine Maleate 0 0 0 $0 5 150 1 $1302 00 00 00 00
Selective Serotonin Reuptake Inhibitor (Ssris) Luvox Cr 9 270 2 $2308 3 90 1 $973 -667 -667 -559 -578
Selective Serotonin Reuptake Inhibitor (Ssris) Prozac 1 30 1 $207 0 0 0 $0 -1000 00 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Lexapro 9 270 5 $1300 0 0 0 $0 -1000 -1000 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Subtotal 289 9058 51 $13304 317 10121 70 $10396 117 17 -301 -219
Analgesics Narcotics Hydrocodone-Acetaminophen 77 549 59 $1213 105 1057 68 $2502 925 246 2550 1062
Analgesics Narcotics Tramadol Hcl 45 527 6 $606 33 599 12 $469 137 -344 -28 -225
Analgesics Narcotics Oxycodone-Acetaminophen 26 78 24 $240 32 133 30 $352 705 393 837 467
Analgesics Narcotics Oxycodone Hcl 5 26 4 $86 26 392 11 $660 14077 2352 12785 6699
Analgesics Narcotics Fentanyl 0 0 0 $0 22 660 3 $2664 00 00 00 00
Analgesics Narcotics Methadone Hcl 5 150 1 $99 7 161 2 $156 73 194 664 569
Analgesics Narcotics Morphine Sulfate Er 1 5 1 $10 6 157 3 $174 30400 -1000 00 16426
Analgesics Narcotics Endocet 3 8 3 $38 3 14 3 $53 750 500 322 417
Analgesics Narcotics Tramadol Hcl Er 0 0 0 $0 2 60 1 $189 00 00 00 00
Analgesics Narcotics Oxycontin 0 0 0 $0 2 14 2 $57 00 00 00 00
Analgesics Narcotics All Other 4 74 2 $1256 4 41 4 $639 -446 00 -980 -491
Analgesics Narcotics Subtotal 166 1417 75 $3548 242 3288 89 $7916 1320 797 1535 1231
Thyroid Hormones Synthroid 52 1800 12 $1512 93 3240 24 $2715 800 773 1796 796
Thyroid Hormones Levothyroxine Sodium 65 2070 25 $614 87 3090 22 $1103 493 224 3772 795
Thyroid Hormones Armour Thyroid 10 300 1 $127 19 570 5 $234 900 846 00 846
Thyroid Hormones Liothyronine Sodium 8 225 2 $225 9 270 2 $219 200 125 -105 -23
Thyroid Hormones Levoxyl 22 780 5 $324 8 300 3 $141 -615 -620 -379 -565
Thyroid Hormones Np Thyroid 6 180 1 $60 4 120 1 $28 -333 -531 00 -531
Thyroid Hormones Tirosint 2 56 1 $90 3 84 1 $135 500 500 00 500
Thyroid Hormones Cytomel 0 0 0 $0 1 30 1 $182 00 00 00 00
Thyroid Hormones Subtotal 165 5411 24 $2952 224 7704 38 $4758 424 492 1499 612
Penicillins Amoxicillin 104 1092 94 $1372 110 1076 96 $1367 -15 157 -334 -04
Penicillins Amox Tr-Potassium Clavulanate 40 486 33 $1435 42 399 34 $1291 -179 -134 -81 -100
Penicillins Penicillin V Potassium 6 51 5 $74 12 116 12 $189 1275 1188 2874 1546
Penicillins Dicloxacillin Sodium 0 0 0 $0 2 17 2 $52 00 00 00 00
Penicillins Ampicillin Trihydrate 1 30 1 $15 1 5 1 $8 -833 -154 -1000 -437
Penicillins Subtotal 151 1659 114 $2896 167 1613 122 $2907 -28 101 -103 04
ALL Other Classes ALL Other Drugs 3212 87380 1500 $476379 4025 111548 1913 $661331 277 243 409 388
Total Total 4349 117121 523 $521772 5486 150254 640 $714517 283 178 402 369
Healthcare Spend and Trend Detail - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Financial Overview
Population Base Current Change
Avg Members 763 949 244
Avg Employees 331 419 268
Population by Tier Base Current Change
Employees 331 419 268
Spouses 151 180 192
Dependents 282 350 242
Average Contract Size 231 226
Total Plan Spend PMPM
Plan Spend Base Current Change Base Current Change
Medical Spend $2199402 $2486745 131 $288 $262 -91
Pharmacy Spend $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Total Employer Paid PMPM
Employer Paid Base Current Change Base Current Change
Medical Employer Paid $1852523 $2058222 111 $243 $217 -107
Pharmacy Employer Paid $446671 $626037 402 $59 $66 127
Total Combined Employer Paid $2299193 $2684259 167 $301 $283 -61
Cost Share Percent PMPM
Member Cost Share Base Current Base Current Change
Medical 158 172 $45 $45 -07
Pharmacy 144 124 $10 $9 -53
Total Cost Share 155 161 $55 $54 -15
Network Discounts Base Current Change
Total 563 497 -117
Total Plan Spend PMPM
Plan Spend by MSC Base Current Change Base Current Change
Inpatient $466518 $405828 -130 $61 $43 -300
Outpatient $627721 $801551 277 $82 $84 27
Professional $870027 $919727 57 $114 $97 -150
OMS $229787 $350526 525 $30 $37 227
Capitation $5349 $9112 704 $1 $1 370
Pharmacy $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Catastrophic Claims
Catastrophic Claimants Base Current Change
Claimants per 1000 189 190 06
Number of Claimants 12 15 250
Average Cost per Claim $68736 $55236 -196
of Total Spend 303 259 -146
Number of Claimants Average Cost Per Claimant
Relationship Base Current Change Base Current Change
Employee 3 6 1000 $66595 $60086 -98
Spouse 7 6 -143 $58236 $58673 08
Dependent 2 3 500 $108695 $38662 -644
Demographics
Female Male
of Members by Age Band and Gender Base Current Change Base Current Change
lt1 06 07 01 13 14 01
1-17 150 142 -08 145 143 -02
18-29 75 77 01 106 108 02
30-39 111 104 -07 133 129 -04
40-49 82 84 02 84 91 07
50-59 39 42 03 46 48 02
60-64 03 04 01 05 05 -00
65+ 00 00 00 00 01 01
TOTAL 467 460 -07 533 540 07
Female Male
Plan Spend by Age Band and Gender Base Current Change Base Current Change
lt1 20 12 -08 110 44 -65
1-17 96 74 -22 59 77 18
18-29 51 58 07 32 62 30
30-39 160 207 47 30 35 05
40-49 216 131 -84 123 71 -51
50-59 34 76 43 60 133 73
60-64 01 00 -00 09 17 08
65+ 00 00 00 00 01 01
TOTAL 577 560 -17 423 440 17
Female Male
PMPM Spend by Age Band and Gender Base Current Change Base Current Change
lt1 $941 $427 -546 $2279 $1029 -549
1-17 $177 $130 -263 $113 $165 457
18-29 $187 $190 16 $85 $183 1150
30-39 $400 $498 245 $63 $82 291
40-49 $729 $390 -465 $408 $266 -349
50-59 $237 $452 907 $363 $897 1469
60-64 $47 $30 -360 $469 $1044 1223
65+ $0 $0 $45 $884 18457
TOTAL $343 $304 -112 $221 $257 166
Plan Spend PMPM PMPM (NET OF CATS)
Relationship Base Current Change Base Current Change Base Current Change
Employee 336 417 81 $277 $319 152 $218 $235 78
Spouse 390 328 -62 $704 $584 -170 $459 $394 -141
Dependent 274 255 -19 $264 $233 -119 $185 $196 63
ICD9 Major Combined
Number of Claimants of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 181 212 171 165 164 -01 $349933 $390400 116
Pregnancy Childbirth Puerperium 30 23 -233 118 81 -37 $250764 $193128 -230
Gastrointestinal (Including Mouth) 95 100 53 46 78 31 $98420 $185077 880
Reproductive 129 171 326 57 78 20 $121576 $184213 515
InternalExternal Injury 64 72 125 21 77 55 $45406 $181843 3005
Renal And Urologic 50 53 60 94 73 -22 $200047 $172865 -136
NeurologicalCerebrovascular 49 72 469 46 70 23 $98299 $165785 687
Neoplasms 104 125 202 53 69 16 $112605 $164382 460
General Medical Diagnoses 374 433 158 63 69 06 $133488 $162817 220
HeartCirculatory 62 73 177 104 52 -52 $221435 $123821 -441
Ear Nose And Throat (Inc Upp Resp) 209 261 249 30 52 22 $63652 $122489 924
Endocrine Nutritional Metabolic 106 120 132 22 22 -01 $47539 $51434 82
Mental Disorders 68 88 294 26 22 -04 $54496 $51417 -57
Skin And Non-Malignant Breast 117 149 274 16 19 03 $34826 $45006 292
Lower Respiratory System 107 193 804 15 19 04 $31259 $44934 437
Infectious And Parasitic 128 153 195 11 19 08 $22608 $44284 959
Immune Disorders 51 63 235 14 12 -02 $29112 $28776 -12
Newborns 23 14 -391 80 12 -68 $169262 $27644 -837
Eye 68 85 250 11 07 -05 $23904 $15771 -340
Blood And Blood Forming Organs 29 25 -138 05 05 00 $9616 $10941 138
Substance Use Disorders 1 4 3000 00 02 02 $801 $4994 5238
Biliary Tract And Liver 8 7 -125 00 02 01 $857 $3928 3584
ICD9 Major Inpatient
Number of Admissions of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 2 6 2000 149 279 129 $69695 $113127 623
Pregnancy Childbirth Puerperium 18 9 -500 245 163 -83 $114379 $65992 -423
InternalExternal Injury 0 2 00 00 157 157 $0 $63851 00
HeartCirculatory 3 2 -333 195 139 -56 $90838 $56419 -379
Gastrointestinal (Including Mouth) 2 2 00 17 102 85 $7815 $41483 4308
NeurologicalCerebrovascular 0 1 00 00 39 39 $0 $15846 00
Newborns 15 8 -467 332 39 -294 $155110 $15629 -899
Neoplasms 0 1 00 00 36 36 $0 $14591 00
Ear Nose And Throat (Inc Upp Resp) 0 1 00 00 19 19 $0 $7529 00
Immune Disorders 0 1 00 00 10 10 $0 $4079 00
Infectious And Parasitic 0 1 00 00 09 09 $0 $3601 00
Blood And Blood Forming Organs 0 1 00 00 06 06 $0 $2497 00
Endocrine Nutritional Metabolic 0 1 00 00 03 03 $0 $1184 00
Mental Disorders 0 0 00 00 00 00 $0 $0 00
Reproductive 2 0 -1000 43 00 -43 $20107 $0 -1000
Renal And Urologic 0 0 00 18 00 -18 $8574 $0 -1000
Inpatient
Inpatient Spend Base Current Change
Plan Amount $466518 $405828 -130
Cost Share $26837 $28599 66
Paid Amount $439681 $377229 -142
Plan Amount PMPM $61 $43 -300
Utilization Base Current Change
Admissions 42 36 -143
Bed Days 126 109 -135
ALOS 300 303 09
Admits per K 660 455 -310
Bed Days per K 1981 1379 -304
Average Payment per Day $3703 $3723 06
Average Payment per Admission $11108 $11273 15
DRG Severity Index 088 118 340
Inpatient Maternity amp Newborns
BASE CURRENT CHANGE
Maternity Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 204 812 89 778 -567
Csection 47 188 25 222 -464
Other 00 00 00 00 00
Total 252 1000 114 1000 -547
BASE CURRENT CHANGE
Maternity Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $5769 $2586 $6435 $3753 115 451
Csection $8402 $1680 $10475 $3492 247 1078
Other $0 $0 $0 $0 00 00
Total $6262 $2277 $7332 $3666 171 610
BASE CURRENT CHANGE
Newborn Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 157 667 76 750 -517
Premature 16 67 13 125 -195
Full Term with Compl 63 267 13 125 -799
Total 236 1000 101 1000 -571
BASE CURRENT CHANGE
Newborn Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $841 $421 $1394 $643 657 529
Premature $3402 $1134 $5046 $5046 483 3449
Full Term with Compl $0 $0 $0 $0 00 00
Full Term with Compl $35824 $4777 $2220 $1110 -938 -768
Total $10341 $2927 $1954 $977 -811 -666
Outpatient
Outpatient Spend Base Current Change
Plan Amount $627721 $801551 277
Cost Share $118565 $151672 279
Paid Amount $509156 $649879 276
Plan Amount PMPM $82 $84 27
Utilization Base Current Change
Surgery per k 708 835 180
Diagnostic per k 13160 11764 -106
ER per k 1525 1455 -46
UC per k 645 557 -137
Other per k 9135 9234 11
Surgery CostService $1646 $2547 547
Diagnostic CostService $303 $274 -96
ER CostVisit $1223 $1391 137
UC CostVisit $165 $157 -52
Other CostService $301 $290 -35
Network Base Current Change
Office Visit 984 960 -25
Spend 992 954 -39
Professional
Professional Spend -- Inpatient Base Current Change
Plan Amount $202531 $82905 -591
Cost Share $25552 $12402 -515
Employer Paid $176979 $70504 -602
Plan Amount PMPM $27 $9 -671
Utilization per K Spend Per Service
Professional Inpatient Base Current Change Base Current Change
Anesthesia 377 253 -330 $1719 $987 -426
Obstetrics 425 126 -702 $1789 $1892 58
IP Visit 1305 1088 -166 $142 $128 -96
Surgery 660 202 -694 $1589 $664 -582
Newborn Care 550 177 -678 $385 $374 -31
Consult 126 177 408 $245 $248 14
Lab 5692 2834 -502 $8 $14 748
ER 110 63 -425 $241 $547 1270
Pathology 157 202 287 $133 $119 -102
Radiology 1053 405 -616 $51 $43 -147
Other 1116 417 -626 $137 $142 42
Professional Spend -- Outpatient Base Current Change
Plan Amount $667496 $836822 254
Cost Share $159281 $207263 301
Employer Paid $508215 $629558 239
Plan Amount PMPM $87 $88 08
Utilization per K Spend Per Service
Professional Outpatient Base Current Change Base Current Change
Anesthesia 535 721 349 $762 $865 135
Surgery 4167 4465 72 $277 $349 260
Consult 1635 1341 -180 $276 $257 -70
Prev Med 6682 6945 39 $134 $138 28
Diagnostic 2170 2555 178 $141 $130 -76
EampM 25535 25490 -02 $105 $106 09
Radiology 7704 7147 -72 $108 $97 -106
MHSA 5063 4579 -96 $105 $96 -94
RehabTherapy 28270 26299 -70 $43 $37 -152
Lab 24371 19645 -194 $23 $23 -08
Other 26006 24908 -42 $56 $61 101
Professional Office Visits Base Current Change
Plan Amount $312114 $420000 346
Cost Share $49291 $73375 489
Employer Paid $262823 $346625 319
Plan Amount PMPM $41 $44 82
Plan Cost per Office Visit $160 $171 70
Plan Cost per PCP Visit $156 $163 46
Plan Cost per Specialist Visit $167 $184 97
Utilization per K Spend Per Visit
Professional Office Visits Base Current Change Base Current Change
EampM 24733 24908 07 $105 $106 13
Prev Med 6525 6856 51 $135 $137 16
OMS Drugs 6352 6439 14 $55 $76 372
ImmunInject 9780 9538 -25 $26 $27 35
Surgery 1352 1670 235 $143 $146 25
Lab 8286 9690 169 $16 $17 57
Radiology 1572 1429 -91 $73 $95 300
Diagnostic 959 1379 438 $82 $89 82
RehabTherapy 1038 2049 975 $31 $32 40
Allergy 2626 1796 -316 $26 $27 34
Other 4072 5591 373 $50 $35 -297
Analysis of Charges and Payments - Medical
TOTAL IN NETWORK OUT OF NETWORK
Base Current Change Base Current Base Current
Average Number of Members 763 949 244
Total Unique Claimants 717 873 218 714 864 93 162
Plan Utilization 9395 9198 -21 9355 9103 1219 1707
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL (FFS Only) Base Current Change Base Current Base Current
Submitted Charges $5081452 $5142016 12 $4753676 $4933220 $327776 $208796
Charges Denied Due to Lack of Information $54591 $9499 -826 $52656 $4138 $1934 $5361
Net Charges $5026861 $5132517 21 $4701019 $4929082 $325842 $203435
Discounts $2299447 $2154569 -63 $2299447 $2154569 $0 $0
Plan Exclusions $94046 $59724 -365 $54003 $41057 $40044 $18667
Amounts above MRC $0 $0 00 $0 $0 $0 $0
Pre-Existing Conditions $1712 $2356 376 $1712 $2061 $0 $295
Ineligible Claimants $1529 $290 -810 $529 $290 $1000 $0
Plan Max Exceeded $13090 $124 -991 $13090 $124 $0 $0
Covered by Medicare $291 $319573 1098965 $291 $316871 $0 $2702
Other Reasons Not Covered $496280 $139762 -718 $285960 $66769 $210319 $72993
Total Amounts Not Covered $2906394 $2676398 -79 $2655031 $2581741 $251363 $94656
Covered Charges $2120467 $2456119 158 $2045988 $2347341 $74478 $108778
DeductibileCopay $224231 $294702 314 $192805 $228848 $31426 $65853
Coinsurance $122649 $133821 91 $111588 $118704 $11061 $15117
Member Cost Sharing $346880 $428522 235 $304393 $347552 $42487 $80970
COB $274 $82814 301706 $274 $81824 $0 $990
Payments $1773025 $1947427 98 $1741197 $1919525 $31828 $27902
Total Medical $2119905 $2375950 121 $2045590 $2267077 $74315 $108873
INCLUDES ALL CLAIMS PAID IN NETWORK INCLUDING CLAIMS NOT SUBJECT TO STANDARD DISCOUNT RATE GUARANTEE CALCULATIONS
Choice Fund Summary
Measures Current
EMPLOYER FUNDED
Medical $0
Pharmacy $0
Network Penetration amp Discounts
Base Current
MSC Plan Amount In Network Discounts Plan Amount In Network Discounts
Inpatient Facility $466518 1000 613 $405828 1000 486
Outpatient Facility $627721 953 646 $801551 991 567
Professional $870027 954 451 $919727 915 445
All Other $155639 978 399 $248844 948 337
Total $2119905 966 563 $2375950 964 497
Base
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 41 $869533 $336113 1 $305936 $130405
Outpatient Facility 404 $1675141 $592884 12 $96719 $34838
Professional 703 $1344808 $738017 82 $196313 $132010
All Other 336 $193049 $116044 15 $40595 $39594
Total 714 $4082530 $1783058 93 $639563 $336847
Current
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 34 $873336 $448909 0 $29442 -$43082
Outpatient Facility 493 $1807881 $783462 33 $35317 $18089
Professional 857 $1388625 $771637 136 $223204 $148091
All Other 423 $262408 $173883 31 $79249 $74961
Total 864 $4332250 $2177891 162 $367212 $198059
Network Base Current Change Norm
Admissions In Network 10000 10000 00
of Office Visits In Network 9842 9598 -24
Medical Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 228 $0
lt=$100 $1506 $2269 008 38 $60
gt$100lt=$500 $56758 $74636 320 273 $273
gt$500lt=$1000 $59097 $84572 333 120 $705
gt$1000lt=$2500 $148905 $217579 840 141 $1543
gt$2500lt=$5000 $129788 $175149 732 51 $3434
gt$5000lt=$10000 $247890 $313290 1398 45 $6962
gt$10000lt=$25000 $339092 $423594 1913 31 $13664
gt$25000lt=$50000 $226934 $252007 1280 8 $31501
gt$50000lt=$75000 $47218 $50384 266 1 $50384
gt$75000lt=$100000 $95355 $98256 538 1 $98256
gt$100000 $420481 $428171 2372 3 $142724
Total $1773025 $2119905 10000 940 $2255
CURRENT
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 321 $0
lt=$100 $2285 $3636 012 60 $61
gt$100lt=$500 $65549 $88392 337 334 $265
gt$500lt=$1000 $66893 $95414 343 134 $712
gt$1000lt=$2500 $170051 $263612 873 165 $1598
gt$2500lt=$5000 $199769 $272522 1026 74 $3683
gt$5000lt=$10000 $270211 $358285 1388 51 $7025
gt$10000lt=$25000 $394936 $466607 2028 31 $15052
gt$25000lt=$50000 $262394 $283616 1347 8 $35452
gt$50000lt=$75000 $276850 $295828 1422 5 $59166
gt$75000lt=$100000 $238490 $248037 1225 3 $82679
gt$100000 $0 $0 000 0 $0
Total $1947427 $2375950 10000 1186 $2003
Page 9: Consultative Analytics Reporting

8

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

21 Consultative Analytics Reports (CAP) Overview Window

The Consultative Analytics Reports link located under the ldquoReportsrdquo heading is only visible to those who have permission

On the Main Client Resources Welcome Screen 2 Click the ldquo Reports ldquo heading 3 Click the Consultative Analytics Reports link to launch the reports overview window

(figure 3)

Figure 3 Consultative Analytics Reports Overview Window

9

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

22 Creating a CAP Request

CAP Report Links are positioned on the main client resources menu page and on the left side navigation menu ( shown in Figure 3) Options are as follows

Consultative Analytical Platform (main CAP link)

Create a new CAP Request Create and submit new report request

My Request Queue View your submitted report requests check submission status pickup completed reports

Posted Report Queue View CAP reports that have been posted by the Internal Cigna team for this account

From the Consultative Analytics Reports Overview Screen

4 Click the Create a new CAP Request link to navigate to the Create a New CAP

Utilization Request screen

10

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

23 Naming your Request

New CAP Utilization Screen - This is where you will begin to build your report package There are five action steps on the New CAP Utilization screen that will need to be completed to submit your report request The steps are as follows

Name your request Select product structure (s) Select reports Select parameters (dates) Submit your request

5 The screen default will automatically generate a report name date and time stamp

To change the name click in the field box and enter the desired name for your report

24 Product Selection

6 Select the product structure (s) you want to include in your report The default selects all available products to include in your report To deselect all click in the ldquoSelect Allrdquo checkbox and select the product structure desired At a high level the first character represents if the product is for Dental (D) Medical (M) or Pharmacy (R) and the next three characters represent the type such as Open Access Plus (OAP) or Performance (PER) The remaining four numbers are planbenefit specific please contact your client manageraccount manager for additional details

11

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

25 Report Selection

7 Select the desired reports (refer to appendix A to view sample report slides)

26 Parameters

Incurred Reporting

bull CAP reports are on an incurred basis for all funding types bull Incurred provides a better method for assessing the impact of plan design changes as

it allows time periods to be a 11 match bull Incurred basis increases accuracy by measuring utilization when it happens rather

than when the claim is paid bull Incurred ndash Allows user to specify the incurred dates of service The dates entered here

should be the dates you wish to analyze Selecting Dates

bull Incurred Current and Base ndash Select date range for current and base period analysis bull Current start and end dates represent the most recent time period bull Base start and end dates represent the prior time period

8 Click the Current period dropdown box to select your start and end date 9 Click the Base period dropdown box to select your start and end date

12

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

27 Submitting your Request

10 Review the information selected for your report package 11 If you want to start over click the Reset command button This action will clear the

form An alert message will verify that you want to continue to reset Cancel or click okay

12 If you want to proceed and submit your request click the submit command button to launch the request confimation window

13 In the confirmation request window Click the OK command button to navigate to

your Request Queue where you can view the request status as Submitted

If your report request does not successfully submit and you receive an alert notification message review the message for additional details and instructions (alert notifications will be visible along the top of the page)

13

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

28 Alert Notifications Message ndash Product and Report Selection does not

Correspond

If your report request did not submit due to product structure selections vs report content selections and you received an alert notification message review the message and adjust your report parameters as necessary

Figure 4

Alert Notification Message-Product and Report Selection does not

Correspond

14

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

29 Alert Notifications Messages ndash Guaranteed Cost

Guaranteed cost Fully Insured Accounts-If an account is identified as guaranteed cost

Fully Insured and the subscriber count is less than 100 for medicalpharmacy or less than 200 for dental for the account as a whole then the user will be displayed with a message upon first entering the page The account is ineligible for CAP reporting and the request cannot be submitted

If this message is displayed for an account that has more than 100 subscribers be sure that

you have selected all product structure to ensure all subscribers are captured in the request

Figure 5

Alert Notification Message ndash Guaranteed Cost

15

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

210 Alert Notifications Messages ndash Minimum Subscriber Threshold

Figure 6

Alert Notification Message-Reports do not Pass Minimum Subscriber

Threshold for Accounts When PHI is NO

16

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

211 Alert Notifications Messages ndash Overlapping Dates

The cause of the overlapping dates alert notification message as Shown in Figure 7 where the date range selected for the current period is 82012 through 072013 The Base period date range is 82011 to 072013 The base and current periods are overlapping To correct this change the base period end date to 072012

Figure 7

Alert Notification Message- Overlapping Dates

Corrected dates shown below

17

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

30 My Request Queue ndash Report Pickup Return to Table of Contents

The My Request Queue heading rows include

CRP Request ID Request Date Report Title Status Comments Report Pickup and Parameters

Report Statuses are reported under the Report Status heading There are four statuses to note

Submittedndash Your request has been submitted and is being processed

Completed ndash Your request is approved completed and ready for pickup

ErrormdashAfter the request has been submitted the request queue will display comments for any Error status instructing the user on why the request errored out and tips for submitting a successful request

Not AvailablemdashThis status is used when a request runs successfully and there is insufficient data to produce report output the request queue will display comments for any Not Available status instructing users on the issue or problem

1 To access your Reports Queue repeat steps 1 through 3 then Click on the My Request

Queue link on the Main Welcome Page

To pick up a completed report The reports Queue view defaults on 30 days You can change the time period by clicking on the dropdown box and selecting desired period

2 Under the report pickup heading click the pickup report icon to launch download pop-up window

3 Click on the report view icon to open and or click the download button

18

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

31 My Request Queue Statuses Error Figure 8

My Request Queue- Report Status Error

19

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

32 My Request Queue Status Not Available

Figure 9

My Request Queue-Report Statuses-Not Available

20

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

33 My Request Queue ndash Viewing Parameters

1 To view the report parameters Click the magnyfying glass icon to open the parameters

window

Figure 10

My Request Queue-Report Parameters

21

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

40 Posted Reports Queue Return to Table of Contents

Posted Reports Queue allows you to view CAP reports that have been posted by the Internal Cigna team for this account

From the Main Welcome screen

1 Consultative Analytics Platform 2 Click the Posted Reports Queue link

Figure 11

Posted Reports Queue

3 Click the dropdown box to select desired view request dates 4 Click the Report Pickup Icon to launch the

22

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix A

Sample Reports Return to Table of Contents

CRP-CAP Dental Report Sample

See PDF attachment for file name

cap_request_dental_crp_sampleppt

CRP-CAP Health Care Trend and Spend Report

Sample

See PDF attachment for file name

cap_tc_excel_request_crp_samplexls

23

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix B

Glossary of Terms (Medical)

See PDF attachment for file name

Glossery of Terms - Medical

Glossary of Terms (Dental)

See PDF attachment for file name

Glossary of Terms - Dental

24

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

ldquoCignardquo and the ldquoTree of Liferdquo logo are registered service marks of Cigna Intellectual Property

Inc licensed for use by Cigna Corporation and its operating subsidiaries All products and

services are provided by or through such operating subsidiaries including Cigna Health and Life

Insurance Company and Connecticut General Life Insurance Company and not by Cigna

Corporation

March 10 2014 copy 2014 Cigna

Glossary of Terms (Dental)

Additional Plan Design Savings Savings generated from contractual limitations and benefits exclusions Adjunctive General Services Palliative treatments consultations emergency care second opinions and anesthesia Age Maximum Savings due to age limits on fluoride treatments sealants orthodontic services and other services Alternate Benefit Provision This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards Annual Maximum Savings due to a patient reaching the maximum payment under the plan often per calendar year Average Area Charge Average charge based on the number of dentist in the geographical area pertaining to your membership Basic Restorative Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment) Benefit Option This code is used to identify different Cigna product lines purchased by a customer Charges The amount charged by a dentist for dental services rendered Children Children are defined as child step-child handicapped child eligible students and adult dependent Claim Branch This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure Coinsurance The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Covered Employees The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had at one day of coverage

Glossary of Terms (Dental)

Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits DiagnosticPreventive Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments Endodontics The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth Frequency Maximum Savings due to frequency limits on examinations cleanings radiographs crowns and other services Ineligible Charges Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Major Restorative Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures) Member An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents Missing Tooth Limitation A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Oral Surgery Non-surgical and surgical extractions and other surgical procedures Orthodontics Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers Other Savings Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design

Glossary of Terms (Dental)

Paid Claims That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan Patient A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network Periodontics Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment Pre-Determination of Benefits (PDB) A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended Provider Discounts The difference between the contracted payment amount and the average area charge for a procedure Scheduled Plan Savings Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan Services The number of individual dental procedures rendered by dental care providers Utilization Management The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures

Glossary of Terms (Medical)

ACE inhibitors Inhibitors of Angiotensin-Converting Enzyme are a group of pharmaceuticals that are used in treatment of hypertension and congestive heart failure Active with Disease Management Engaged customers with ongoing interactions with a case manager Active with Pharmacy Services Engaged customers with ongoing interactions focused on coordinating medication refills Acute An illness of short duration (as opposed to chronic illness) Acute Major Experienced episodes of care greater than $500 that are not a chronichealthymaternity Acute Minor Experienced episodes of care less than $500 that are not chronichealthymaternity and have a low amount of facility related costs Admission An overnight confinement to a facility Admissions Reviewed Activity performed by a case manager prior to a scheduled admission to identify and address any issues challenges or gaps Asthma Inhaled Corticosteroids Asthma Inhaled Corticosteroids are often prescribed as a treatment for asthma Average Cost Sum of total paid claims divided by count of individuals incurring costs for medical and pharmacy services Brand Name

The proprietary or trade name of the medication

Breast Cancer Screening

Measures the percent of qualified women 40-69 years of age that are compliant with mammogram screening

Capitation

Arrangement where network providers receive a set dollar amount of money per covered member assigned to

their practice even if no services rendered

Cardiac catheterization

A medical procedure used to diagnose and treat certain heart conditions

Case Management

Coordination of services to help meet a patients health care needs usually when the patient requires multiple

services from multiple providers

Glossary of Terms (Medical)

Catastrophic Term used to describe when a member has accumulated payments in excess of $50000 for a specified time period Centers of Excellence Network hospitals that have achieved the highest (three star) scores for cost efficiency and effectiveness in treating selected proceduresconditions based on publicly-available patient data

Cervical Cancer Screening

Measures the percent of qualified members greater than 29 years of age who received at least one pap smear

Chronic

Defined as an illness or sickness that is not curable but may be controlled with treatment

Chronic Obstructive Pulmonary Disease (COPD) Defines a group of diseases characterized by airflow obstruction and includes chronic bronchitis and emphysema Churn Those members who either enrolled or disenrolled or did both during the analysis period (includes newborns) Coinsurance A cost sharing benefit feature between the insured (customer) and the insurer (Cigna) which represents their respective responsibility for a covered expense typically expressed as a pair of percentages Colon Cancer Screening Colorectal Cancer Screening (CRC) can detect pre-malignant polyps and guide their removal which in theory can prevent the development of colon cancer Co-managed Engaged customers working together with TheraCare and another Health Advocacy program(s) Condition Status Engaged customers that have completed a condition-specific assessment that measures disease severity Convenience Care Treatment for common family ailments such as strep throat pinkeye and athletes foot Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Copay Predetermined fees for medical services covered by a benefit plan which are paid by the member at the time of service Coronary angioplasty A medical procedure in which a balloon is used to open a blockage in a coronary (heart) artery narrowed by atherosclerosis improving blood flow

Glossary of Terms (Medical)

Coronary Artery Bypass Graft (CABG) Surgery where blood flow is rerouted through a new artery or vein that is grafted around diseased sections of coronary arteries Cost Share Benefit plan arrangement requiring that the participant pay a portion of the costs This includes copayments coinsurance and deductibles Covered Charges Net charges minus the items not covered by the benefit plan Items not covered include charges for ineligible services network discounts etc CT A diagnostic imaging scan also called a Cat Scan (computed tomography) Declining Engaged customers that have completed an assessment two times and have demonstrated a worsening of their condition Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits Demographic Risk Score Risks based on gender and age of the member Denied Charges Amounts not covered due to lack of information about the claim Diabetes retinopathy Diabetic retinopathy is the most common diabetic eye disease and a leading cause of blindness in American adults Diagnostic Testing Refers to other significant testing procedures not named - examples include doppler electrocardiograph cardiac ultrasound and sleep studies Did Not Engage Reached customers who declined to engage with TheraCare Discounts Amounts reduced by a contractual fee arrangement with network participating providers prompt pay arrangements or Hospital Savings Program (HSP) Emergency Room - Diagnostic Groupings Musc - Musculoskeletal ENT - EarNoseThroat Skin - Skin Resp - Respiratory Circ - Circulatory Dig - Digestive Inj - Injury

Glossary of Terms (Medical) Engaged Reached customers who have an ongoing interaction with TheraCare Episode Risk Group (ERG) Uses pre-determined weights and a members profile to calculate a risk score This risk assessment is intended to evaluate current and future risks Episode Treatment Group (ETG) An illness classification methodology derived by analyzing actual claim experience and clinical review Esophagitis (digestive) Inflammation of the lining of the esophagus the tube that carries food from the throat to the stomach Evaluation and Management (EampM) EampM services refer to visits and consultations furnished by physicians Facility A site where health care services are delivered including hospitals convalescent units skilled nursing facilities and birthing centers Facility Outpatient Refers to services and costs that are incurred at a facility but did not result in an admission Fee for Service Compensating providers for rendering patient care which is based on an as services are rendered basis Gaps In Care Occurs when individuals do not receive or adhere to care that is consistent with medically proven guidelines for prevention and treatment Gastroenteritis (digestive) A condition that causes irritation and inflammation of the stomach and intestines (the gastrointestinal tract) Generic Drug A prescription drug that has the same active-ingredient formula as a brand-name drug Generic Efficiency This metric illustrates the rate of generic utilization for drugs in which a generic option is available HbA1c Test Glycohemoglobin blood test measures the average blood glucose level over the past 120 days Health Advisor (HA) Health specialists provide highly personalized management outreach and coaching to help members navigate through healthcare choices Health Advocacy Health Advocacy is the term Cigna uses to describe the process we use to improve health and lower costs for our customers and members Health Information Lines (HIL)

Provides customers with telephonic access to a health specialist and audio library when they have a health

question or need information about available treatment options

Glossary of Terms (Medical)

Healthy Babies Program

A voluntary prenatal program which offers expectant parents educational materials to encourage early prenatal

care and promote a healthy pregnancy Healthy Pregnancies Healthy Babies Program (HPHB) HPHB is a comprehensive maternity management program where goal is to reduce the number of pre-term and underweight babies ICD-9 International Statistical Classification of Disease used for morbidity and mortality statistics reimbursement systems and automated decision support Identified for Outreach Distinct customers targeted for TheraCare contact based on taking a specialty medication for their targeted condition Improving Engaged customers that have completed an assessment two times and have demonstrated an improvement in the status of their condition In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Inpatient Refers to services and costs that are incurred during a facility admission LDL-C Screening Blood test which measures low-density lipoprotein cholesterol Lipotropics Drugs which are designed to lower cholesterol and triglyceride levels which help reduce amount of overall fatty substances in the blood Mail Order Drugs A feature of a pharmacy program that enables a participant to send their prescription (and any applicable copay) directly to a mail-order vendor Maintenance Drugs Medications that are prescribed for long-term treatment of chronic conditions such as diabetes high blood pressure or asthma Major Diagnostic Categories (MDC) Industry standard groupings of ICD-9 diagnostic codes which relate to various body systems for inpatient and outpatient claims Major Joint (musculoskeletal) Examples of what comprises this category are major joint and limb reattachments hip or knee replacement Medication Adherence Reflection of the degree to which the patient is adhering to the prescribed medication treatment regimen

Glossary of Terms (Medical)

Medication Adherence Rate (MPR) MPR is calculated as the sum of the days supply (from claims) for a medication during a defined period of time divided by the number of days elapsed during the period MRI Magnetic Resonance Imaging - a type of diagnostic test Network Dollar Penetration All charges submitted by in-network providers as a percentage of overall charges NICU Neonatal Intensive Care Unit which provides a high level of intensive care to premature infants No Change Engaged customers that have completed an assessment two times and have not demonstrated an improvement or worsening of their condition Non-Preferred Brand Drug Drugs in the third tier of a pharmacy program brand-name drugs that either have generic equivalents or may have one or more preferred brand options Non-Users A member that had no episode of care medical or pharmacy Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Office visit Services delivered by a physician clinician or practitioner within the confines of a professional office setting Orthopedic A branch of medicine concerned with the correction or prevention of deformities disorders or injuries of the skeleton (tendons and ligaments) Other Medical (cardiac) Some examples of what comprises this category hypertension vascular procedures and angina Other Surgical (cardiac) Some examples of what comprises this category major cardiovascular procedures circulatory disorders and pacemaker Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design Outpatient Refers to services and costs that are incurred outside of a facility admission Pathology The study and diagnosis of disease through examination of organs tissues bodily fluids and whole bodies PET scan Positron Emission Tomography scan (specialized imaging)

Glossary of Terms (Medical)

Pharmacy Payments Includes prescription drug expenses paid under a pharmacy program These expenses would not include drugs covered under the medical benefit plan PHS PHS requires precertification of coverage primarily for inpatient care PHS+ PHS+ required precertification of coverage for both inpatient care and certain select outpatient services Pre-Certification Process of confirming eligibility and collecting information prior to inpatient admissions and selected ambulatory procedures and services Predictive Model System of using historical claims data to stratify members and identify those who can best benefit from case management andor disease management Preferred Brand Drug Drugs in the second tier of a Cigna two or three tier pharmacy program which have no generic equivalent Preventive Care Measures taken to prevent illness or injury and may include examinationsscreening tests tailored to an individuals age health and family history Primary Care Practitioner Include physicians and nonphysician primary care practitioners whom members are able to select as primary care practitioners Productivity Score Engaged customers that have completed a productivity assessment that measures absenteeism and presenteeism between their first and most recent measure Professional This category includes primary care physicians specialists (oncologists cardiologists neurologists obstetricians etc) surgeons etc Radiology Radiology is the medical specialty directing medical imaging technologies to diagnose and treat diseases Reached Identified customers who have had a conversation with TheraCare Retail Relates to services rendered by participating retail pharmacies Script A dispensed prescription Services per 1000 Count of medical and pharmacy services normalized per 1000 customers

Glossary of Terms (Medical)

Specialty Case Management Case management programs targeted to impact specific diseases and conditions - examples include oncology rehab and high risk maternity Spinal fusion A surgical procedure used to correct problems with the bones (vertebrae) of the back (spine) Therapeutic Class Major therapeutic classes include Central Nervous System Cardiovascular Hormonal Anti-infectives Pain AllergyRespiratory and other drugs Total Paid Sum of total medical and pharmacy paid claims Total Population Total customers eligible for the TheraCare benefit Total Value (Medication Adherence) Cost savings associated with customers whose medication adherence rate (MPR) shifted from below to above 80 between their first and most current measure Adherence value is based on a Cigna study of differences in medical costs associated with customers who became adherent versus those who remained non-adherent Total Value (Productivity) The value of productivity is based on the difference in the percent productivity between a members first measure and most current multiplied by the median income calculated by the US Bureau of Labor Statistics Unable to Reach Number of customers identified for outreach that TheraCare was able to contact by phone Unique Claimants A count of members who had one or more claims processed for a benefit plan during a specified time period Valve Replacement Example of what comprises this category cardiac valve and other major cardiothoracic procedures Well Visits Designed to discuss general health and any problems then focus on general disease prevention and health maintenance on a regular basis

Consultative Analytics

Sample Company

Copyright 2014 Cigna - Confidential amp Privileged - Not for Distribution

SM

Table of Contents

bull Dental

bull HCST

Plan cost amp trend

Dental Summary

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot Net effective discount decreased from 154 to 149 a decrease of 05

middot Network Utilization decreased from 541 to 532 a decrease of 09

middot The number of unique members receiving a cleaning increased from 623 to 649 an increase of 26

Demographic Summary

Base

Current

Trend

Average Number of Employees

338

428

264

Average Number of Members

771

972

260

Average Member Age

282

287

18

Services per Claimant

53

56

57

of Members Using Plan

681

703

22

of Unique Members Receiving a Cleaning

623

649

26

$60

$45

$30

$15

$0

Base

Current

$1408

$2244

$2512

$2791

$3921

$5035

Cost Share PMPM

Paid Amount PMPM

Plan Spend PMPM

Claims Summary

Base

Current

Trend

Charges

$355733

$568492

598

Charges in Network

$192298

$302256

572

DNSP Charges

$16685

$39487

1367

Network Utilization

541

532

-09

DNSP Utilization

47

69

22

In Network Discounts

$51738

$77124

491

DNSP Discounts

$2879

$7477

1597

Total Discounts

$54617

$84601

549

Net Effective Discount

154

149

-05

Total Utilization

587

601

14

Plan Design Savings

$78079

$155066

986

Savings as of submitted

219

273

54

Utilization Management

and Utilization Review Savings

$29327

$57667

966

Savings as of submitted

82

101

19

Savings as of paid

151

213

62

Total Savings

$162023

$297333

835

Total Savings as of submitted

$29327

523

68

Employer Paid Amount

$193710

$271159

400

Paid Amount PEPM

$5728

$6343

107

Paid Amount PMPM

$2512

$2791

111

PAGE 3 OF 8

Dental - Utilization by Type of Service

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot There is an increase in cost in 6 categories and a decrease in cost in 2 categories for an overall cost trend of 111

middot There is an increase in services per thousand in 6 categories and a decrease in services per thousand in 2 categories for an overall utilization trend of 97

middot High utilization for DiagnosticPreventive services can lead to lower usage of other service categories

Employer Paid by Service Type - PMPM

Base

Current

Trend

DiagnosticPreventive

$1402

$1475

52

Basic Restorative

$316

$432

367

Major Restorative

$262

$387

474

Endodontics

$156

$097

-377

Periodontics

$127

$137

80

Oral Surgery

$105

$085

-192

Orthodontics

$114

$117

19

Other Services

$030

$062

1046

Total

$2512

$2791

111

Services per 1000 Members by Type

Base

Current

Trend

DiagnosticPreventive

32934

33710

24

Basic Restorative

4078

5474

342

Major Restorative

872

1693

942

Endodontics

389

259

-333

Periodontics

1401

1446

32

Oral Surgery

918

1001

90

Orthodontics

1385

1223

-117

Other Services

1230

2570

1090

Total

43206

47376

97

PAGE 4 OF 8

Glossary

Additional Plan Design Savings
Savings generated from contractual limitations and benefits exclusions
Adjunctive General Services
Palliative treatments consultations emergency care second opinions and anesthesia
Age Maximum
Savings due to age limits on fluoride treatments sealants orthodontic services and other services
Alternate Benefit Provision
This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards
Annual Maximum
Savings due to a patient reaching the maximum payment under the plan often per calendar year
Average Area Charge
Average charge based on the number of dentist in the geographical area pertaining to your membership
Basic Restorative
Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment)
Benefit Option
This code is used to identify different Cigna product lines purchased by a customer

Charges
The amount charged by a dentist for dental services rendered
Children
Children are defined as child step-child handicapped child eligible students and adult dependent
Claim Branch
This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure
Coinsurance
The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member
Coordination of Benefits (COB)
The amount saved when Cigna is the secondary insurer It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary
Covered Employees
The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had atone day of coverage
Deductible
An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits
DiagnosticPreventive
Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments

Glossary

Endodontics
The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth
Frequency Maximum
Savings due to frequency limits on examinations cleanings radiographs crowns and other services
Ineligible Charges
Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services
In-Network
Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship
Major Restorative
Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures)
Member
An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents
Missing Tooth Limitation
A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage

Norm
Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated
Oral Surgery
Non-surgical and surgical extractions and other surgical procedures
Orthodontics
Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers
Other Savings
Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons
Out-of-Network
Services rendered by providers who are not part of the Cigna network based on your benefit plan design
Paid Claims
That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan
Patient
A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network
Periodontics
Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment

Glossary

Pre-Determination of Benefits (PDB)
A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended
Provider Discounts
The difference between the contracted payment amount and the average area charge for a procedure
Scheduled Plan Savings
Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan
Services
The number of individual dental procedures rendered by dental care providers
Utlization Management
The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures



Report Parameters

Global Parameters

Overall Dates

Current

Base

Incurred

012013 to 102013

012012 to 102012

Incurred Runout

012013 to 122013

012012 to 122012

Catastrophic Threshold

$25000

Exclude Pharmacy

No

Package 406029

Package Name

Package 1

Structure

Status = Division = Products = DPPONAOAP

Package Parameters

PMPMBCOverrideNo

Normative Values

201212

ENVESTNET ASSET MANAGEMENT3330120

PAGE 8 OF 8

CP_900

CP_902

CP_905

Report Parameters

Report Parameters
Accounts 600100
Structure ID 999999
Global Parameters
Current Base
Incurred 012013 to 102013 012012 to 102012
Incurred Runout 012013 to 122013 012012 to 122012
Catastrophic Threshold $25000
Package 406029
Package Name Package 1
Structure Status = Division = Products = DPPOOAP
Package Parameters PMPMBCOverrideNo
Healthcare Spend and Trend -- Facilities
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Top Facilities
Facility Information Base
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
DUKE UNIVERSITY HOSPITAL NC 27710 3 11 2 25 $134313 $4460 $138773 $137257 $1516
UNIVERSITY HOSPITAL CO 80246 5 36 2 8 $110611 $5501 $116112 $114751 $1360
SWEDISH MEDICAL CENTER WA 98107 5 11 3 11 $24478 $13353 $37831 $34842 $2989
WHITE PLAINS HOSPITAL CENTER NY 10601 1 16 1 8 $28253 $8419 $36672 $35586 $1086
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 11 7 14 $22887 $9040 $31927 $24023 $7904
EL CAMINO HOSPITAL CA 94040 8 9 2 4 $3710 $16913 $20623 $16575 $4048
GULF COAST MEDICAL CENTER FL 33912 1 2 1 2 $17808 $1730 $19538 $17966 $1572
LITTLETON HOSPITAL CO 80210 4 5 1 2 $5746 $10595 $16341 $15496 $845
SOUTH SHORE HOSPITAL MA 02190 5 4 2 5 $9669 $5297 $14965 $10971 $3994
ROSE MEDICAL CENTER CO 80220 6 10 2 5 $10532 $4250 $14781 $12245 $2536
SWEDISH COVENANT HOSPITAL IL 60625 2 3 2 8 $13540 $471 $14011 $13243 $768
CHRIST HOSPITAL AND MEDICAL CENTER-ADVOCATE IL 60453 2 2 1 1 $11300 $953 $12253 $10638 $1615
MEDICAL CENTER OF AURORA CO 80011 6 12 1 1 $2069 $10065 $12134 $9456 $2678
ALEXIAN BROTHERS MEDICAL CENTER IL 60007 2 3 2 8 $8579 $2451 $11030 $9110 $1920
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 3 $8806 $1631 $10437 $8652 $1785
PORTER HOSPITAL CO 80210 1 3 1 1 $3862 $6083 $9945 $8111 $1834
EXEMPLA LUTHERAN MEDICAL CENTER CO 80263 3 5 2 3 $7145 $2590 $9735 $7895 $1840
LENOX HILL HOSPITAL NY 10075 3 1 2 5 $8925 $80 $9005 $8346 $659
NEW YORK METHODIST HOSPITAL NY 11215 2 4 2 4 $8946 $0 $8946 $7455 $1490
SKY RIDGE MEDICAL CENTER CO 80124 3 2 1 2 $6200 $933 $7133 $5865 $1268
SWEDISH MEDICAL CENTER CO 80113 5 3 2 2 $3950 $2606 $6556 $5474 $1082
Facility Information Current
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
ST JOSEPHS HOSPITAL NORTH FL 33558 2 3 2 8 $63838 $3381 $67219 $65145 $2074
MASSACHUSETTS GENERAL HOSPITAL MA 02114 9 28 1 3 $39143 $21507 $60650 $53367 $7283
BRIGHAM AND WOMENS HOSPITAL MA 02115 4 32 2 5 $31487 $26410 $57897 $52707 $5189
ST VINCENTS MEDICAL CENTER CT 06606 2 4 1 5 $45104 $3715 $48819 $46857 $1963
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 29 4 10 $13841 $33404 $47245 $37697 $9548
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 5 $34945 $1863 $36808 $35089 $1719
NORTHSHORE UNIVERSITY HEALTH SYSTEM IL 60026 14 29 1 1 $4079 $23880 $27959 $23229 $4730
CHILDRENS HOSPITAL COLORADO CO 80218 11 26 1 2 $7529 $18234 $25763 $19504 $6259
SWEDISH MEDICAL CENTER WA 98107 6 15 2 4 $10995 $13964 $24959 $20207 $4752
AVISTA HOSPITAL CO 80027 6 10 2 4 $7544 $11586 $19130 $16109 $3022
PLAINVIEW HOSPITAL NY 11803 1 2 1 1 $17127 $625 $17752 $16723 $1028
EL CAMINO HOSPITAL CA 94040 5 3 2 4 $16800 $867 $17667 $15934 $1733
SKY RIDGE MEDICAL CENTER CO 80124 3 1 2 6 $15345 $1523 $16868 $14054 $2814
MEDICAL CITY DALLAS HOSPITAL TX 75230 1 1 1 10 $15847 $291 $16137 $15184 $953
COMMUNITY HOSPITAL IN 46321 2 5 1 2 $6538 $6614 $13151 $13151 $0
CMC NORTHEAST NC 28025 6 9 1 1 $2497 $7022 $9519 $7913 $1607
PORTER REGIONAL HOSPITAL IN 46383 4 9 2 2 $4189 $5103 $9291 $6584 $2707
LAS COLINAS MEDICAL CENTER TX 75039 1 1 1 3 $7631 $1170 $8801 $6728 $2073
HIGHLINE MEDICAL CENTER WA 98168 3 7 2 2 $7079 $850 $7929 $5587 $2342
PSL MEDICAL CTR CO 80218 4 4 0 0 $1780 $1000 $2780 $1482 $1298
MAYO CLINIC ARIZONA AZ 85038 1 8 1 5 $1184 $870 $2054 $2054 $0
Healthcare Spend and Trend -- Pharmacy - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Pharmacy
Key Indicators Base Current Change Norm
Average Number of Employees 330 419 268
Average Number of Members 763 949 244
Ingredient Cost PMPM $6697 $7405 106 $000
Plan Cost PMPM $6838 $7528 101
Employer Paid PMPM $5854 $6596 127 $000
Cost Share PMPM $984 $932 -53 $000
Cost Share as percent of Ingredient Cost 147 126 -21 00
Scripts PMPY 68 69 14 00
Retail Adjusted Scripts PMPY 75 76 16 00
Average Ingredient Cost per script $11750 $12812 90 $000
Generic Rx Utilization Rate 766 798 32 00
Mail Order Fill Rate - Percent of total 46 46 -00 00
Mail Order Fill Rate - Retail adjusted 118 119 01 00
Formulary Brand Compliance Rate 766 747 -19 00
$000 $000 00 $000
Average Cost generic script $1077 $997 -75 $000
Average Cost Preferred script $3273 $3019 -78 $000
Average Cost Non-Preferred Script $4581 $5936 296 $000
Specialty Ingredient Cost PMPM 238 295 237 00
Specialty Scripts PMPY 13 09 -319 00
Specialty as Percent of Total Employer Paid 0 0 40 0
Analysis of Charges and Payments - Pharmacy
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL Base Current Change Base Current Base Current
Dispensing Fee $6793 $7771 144 $6793 $7771 $0 $0
Gross Cost $511008 $702852 375 $511008 $702807 $0 $45
Member Cost Share $75101 $88480 178 $75101 $88462 $0 $18
Sales Tax $1645 $1657 08 $1645 $1657 $0 $0
Submitted Charges $757561 $1045329 380 $757561 $1041219 $0 $4110
Discounts $246554 $342477 389 $246554 $338412 $0 $4065
Eligible $511008 $702852 375 $511008 $702807 $0 $45
Medical amp Pharmacy Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 184 $0
lt=$100 $1485 $2425 009 48 $51
gt$100lt=$500 $50742 $68754 260 241 $285
gt$500lt=$1000 $57754 $84220 319 116 $726
gt$1000lt=$2500 $184197 $262536 994 164 $1601
gt$2500lt=$5000 $220642 $289440 1096 81 $3573
gt$5000lt=$10000 $307808 $387323 1466 53 $7308
gt$10000lt=$25000 $433251 $533558 2020 36 $14821
gt$25000lt=$50000 $272862 $303656 1149 9 $33740
gt$50000lt=$75000 $168221 $175543 665 3 $58514
gt$75000lt=$100000 $0 $0 000 0 $0
gt$100000 $522732 $534222 2022 4 $133555
Total $2219696 $2641676 10000 939 $2813
CURRENT NORMS
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments per Unique Claimant of Total Payments Payments per Unique Claimants
lt$0 $0 $0 00 0 $0 00 $0
$0 $0 $0 00 261 $0 00 $0
lt=$100 $2194 $3556 01 70 $51 00 $0
gt$100lt=$500 $58043 $77943 25 289 $270 00 $0
gt$500lt=$1000 $77542 $105134 34 147 $715 00 $0
gt$1000lt=$2500 $206436 $309046 100 193 $1601 00 $0
gt$2500lt=$5000 $241777 $328091 106 92 $3566 00 $0
gt$5000lt=$10000 $373446 $489962 159 70 $6999 00 $0
gt$10000lt=$25000 $503832 $601048 194 40 $15026 00 $0
gt$25000lt=$50000 $443308 $476307 154 14 $34022 00 $0
gt$50000lt=$75000 $341800 $362988 117 6 $60498 00 $0
gt$75000lt=$100000 $325086 $336391 109 4 $84098 00 $0
gt$100000 $0 $0 00 0 $0 00 $0
Total $2573464 $3090466 1000 1186 $2606
Minor Therapeutic Classes
Rank by Current period plan spend
BASE CURRENT CHANGE NORM
Top 15 Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM
MultipleLateral Sclerosis $757 8 2 $981 11 2 296 375 00 $000
Antineoplastics $787 68 8 $721 51 8 -84 -250 00 $000
Asthma Related $741 246 88 $661 338 125 -108 374 420 $000
Stimulants $443 177 31 $514 229 38 159 294 226 $000
Antidepressants $485 464 69 $374 530 98 -228 142 420 $000
Anti-Inflam Disease Modifiers $114 3 2 $349 8 3 2072 1667 500 $000
Cystic Fibrosis $000 0 0 $318 2 1 00 00 00 $000
Contraceptives $329 389 70 $314 528 87 -46 357 243 $000
Acne Agents $174 56 24 $195 58 30 119 36 250 $000
Insulins $133 51 8 $170 74 9 273 451 125 $000
Antivirals $112 70 26 $150 79 31 344 129 192 $000
Tetracyclines $163 62 20 $150 91 34 -82 468 700 $000
Lipid Lowering $144 128 26 $141 209 37 -20 633 423 $000
Antiulcer $129 181 46 $140 170 42 84 -61 -87 $000
Hypoglycemics $122 104 11 $139 135 17 135 298 545 $000
Other $2206 2342 1044 $2212 2973 1316 03 269 261 $000
Top Drugs By Total Plan Spend
Current Rank Top 20 Drug Name Indication Tier of Scripts Plan Spend Employer Paid Cost Share Base Rank
1 GILENYA Multiple Sclerosis Non-Preferred Brand 11 $93117 $92282 $835 2
2 GLEEVEC Cancer Preferred Brand 10 $66518 $66518 $0 1
3 PULMOZYME Cystic Fibrosis Preferred Brand 2 $30214 $30074 $140 NA
4 XOLAIR Asthma Preferred Brand 3 $28214 $27996 $217 3
5 METHYLPHENIDATE ER ADHDNarcolepsy Generic 79 $19345 $18053 $1292 5
6 CYMBALTA Depression Preferred Brand 53 $17555 $15865 $1690 4
7 HUMIRA Arthritis Preferred Brand 2 $14926 $14926 $0 NA
8 ENBREL Arthritis Preferred Brand 5 $11505 $11380 $125 45
9 ATRIPLA HIV Non-Preferred Brand 5 $9500 $9275 $225 6
10 CREON Cystic Fibrosis Preferred Brand 2 $8332 $8192 $140 NA
11 LIALDA Crohns Disease Preferred Brand 10 $7975 $7725 $250 9
12 ONE TOUCH ULTRA TEST STRIPS Diabetes SuppliesOther 24 $7823 $7183 $640 11
13 ADDERALL XR ADHD Preferred Brand 25 $7512 $6887 $625 43
14 LEVALBUTEROL HCL Asthma Generic 12 $7099 $6959 $140 NA
15 AMPHETAMINE SALT COMBO ADHD Generic 64 $6821 $5811 $1010 25
16 LOVENOX Blood thinner Non-Preferred Brand 3 $6782 $6617 $165 NA
17 CIMZIA Crohns Disease Non-Preferred Brand 1 $6708 $3821 $2887 14
18 LUNESTA Sedative Non-Preferred Brand 25 $6050 $5159 $891 13
19 ORACEA Infection Preferred Brand 14 $6016 $5666 $350 20
20 NUVIGIL Narcolepsy Non-Preferred Brand 13 $5904 $4896 $1008 30
Top 25 specific drug therapeutic classes ranked by of scripts
Current Rank Drug Name Tier Indication Scripts Ingredient Cost per Script
1 SERTRALINE HCL Generic Depression 118 $1976
2 LISINOPRIL Generic Hypertension 117 $1097
3 AMOXICILLIN Generic Infection 110 $1023
4 HYDROCODONE-ACETAMINOPHEN Generic Pain 105 $2137
5 FLUTICASONE PROPIONATE Generic Nasal Congestion 94 $3130
6 SYNTHROID Preferred Brand Thyroid 93 $2689
7 AZITHROMYCIN Generic Infection 90 $2286
8 LEVOTHYROXINE SODIUM Generic Thyroid 87 $1067
9 METHYLPHENIDATE ER Generic ADHDNarcolepsy 79 $24337
10 AMPHETAMINE SALT COMBO Generic ADHD 64 $10471
11 SIMVASTATIN Generic Cholesterol 64 $1644
12 METFORMIN HCL ER Generic Diabetes 63 $7571
13 CITALOPRAM HBR Generic Depression 63 $1045
14 MONTELUKAST SODIUM Generic Asthma 62 $5695
15 ATORVASTATIN CALCIUM Generic Cholesterol 61 $3772
16 FLUOXETINE HCL Generic Depression 56 $1345
17 OMEPRAZOLE Generic Ulcer Heartburn 55 $3224
18 CYMBALTA Preferred Brand Depression 53 $32709
19 LOSARTAN POTASSIUM Generic Hypertension 50 $2410
20 ZOLPIDEM TARTRATE Generic Sedative 50 $1799
21 BUPROPION XL Generic Depression 49 $5055
22 MICROGESTIN FE Generic Contraception 48 $2641
23 AMLODIPINE BESYLATE Generic Hypertension 48 $1508
24 ALPRAZOLAM Generic Anxiety 48 $595
25 VALACYCLOVIR Generic Antivirals 46 $7037
Top 25 specific drug therapeutic classes ranked cost per scripts
Current Rank Drug Name Unique Individuals Bio-Pharmaceutical Indication Ingredient Cost per Script Ingredient Cost Scripts
1 PULMOZYME 1 Y Cystic Fibrosis $15107 $30214 2
2 XOLAIR 1 Y Asthma $9405 $28214 3
3 GILENYA 2 N Multiple Sclerosis $8465 $93117 11
4 HUMIRA 1 Y Arthritis $7463 $14926 2
5 CIMZIA 1 Y Crohns Disease $6708 $6708 1
6 GLEEVEC 1 N Cancer $6652 $66518 10
7 CAYSTON 1 N Infection $5758 $5758 1
8 VANCOMYCIN HCL 1 N Infection $4246 $4246 1
9 CREON 2 N Cystic Fibrosis $4164 $8328 2
10 VALCYTE 1 N Antivirals $2720 $5440 2
11 ENBREL 1 Y Arthritis $2301 $11505 5
12 LOVENOX 1 N Blood thinner $2261 $6782 3
13 ATRIPLA 1 N HIV $1900 $9500 5
14 ABSORICA 1 N Acne $1817 $3634 2
15 MEPRON 1 N Infection $1702 $3405 2
16 ZYVOX 1 N Infection $1602 $1602 1
17 HUMATROPE 1 Y Growth Hormone $1559 $1559 1
18 SIMCOR 1 N Cholesterol $1154 $3463 3
19 VANOS 1 N Itching Inflammation $1141 $1141 1
20 ANDROGEL 2 N Hormone Replacement $1092 $2183 2
21 SOLODYN 1 N Infection $891 $1782 2
22 PENTASA 2 N Crohns Disease $874 $3497 4
23 ENOXAPARIN SODIUM 1 N Blood thinner $800 $800 1
24 LIALDA 2 N Crohns Disease $779 $7786 10
25 ASACOL HD 1 N Crohns Disease $777 $777 1
Pharmacy Scripts and Cost by Age Category
Average Number of Prescriptions by Age Category Base Current Change Average Pharmacy Payments by Age Category Base Current Change
lt1 01 00 -598 lt1 $135 $45 -665
1-17 09 08 -83 1-17 $259 $454 756
18-29 10 13 308 18-29 $902 $723 -198
30-39 21 17 -166 30-39 $670 $1015 515
40-49 15 15 20 40-49 $608 $514 -155
50-59 12 13 102 50-59 $1959 $1699 -133
60-64 01 02 1123 60-64 $1790 $913 -490
AVERAGE 68 69 15 AVERAGE $759 $819 79
of Prescriptions by Age Category Base Current Change of Payments by Age Category Base Current Change
lt1 14 06 -09 lt1 04 01 -03
1-17 132 120 -13 1-17 80 126 46
18-29 144 186 42 18-29 206 156 -50
30-39 301 248 -53 30-39 229 293 64
40-49 222 223 01 40-49 143 120 -23
50-59 175 190 15 50-59 308 290 -18
60-64 11 24 13 60-64 31 13 -18
AVERAGE 1000 1000 00
Percent of Prescriptions Base Current Change Percent of Payments Base Current Change
Female 596 575 -20 Female 547 572 25
Male 404 425 20 Male 453 428 -25
Average Prescriptions Base Current Change Average Payment per Unique Claimant Base Current Change
Female 8716 8673 -05 Female $768 $881 148
Male 5194 5462 52 Male $750 $749 -01
Top 10 Drugs for Top 5 Therapeutic Classes by Number of Prescriptions
Pharmacy Statistics by Therapeutic Class Including Brand Name
Base Current Base - Current Change
Therapeutic Class Brand Name Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount
Contraceptivesoral Microgestin Fe 30 1008 6 $1035 48 1344 7 $1347 333 -1000 1202 301
Contraceptivesoral Loestrin 24 Fe 70 2184 13 $6034 44 1344 9 $4046 -385 -428 -280 -329
Contraceptivesoral Necon 18 684 3 $666 31 791 3 $880 156 -1000 1067 322
Contraceptivesoral Apri 5 140 1 $130 27 721 3 $744 4150 -1000 8271 4714
Contraceptivesoral Gianvi 4 112 1 $248 22 672 6 $1484 5000 -1000 6125 4977
Contraceptivesoral Reclipsen 16 448 2 $423 20 560 2 $572 250 -1000 1172 351
Contraceptivesoral Sprintec 4 112 2 $83 16 448 3 $316 3000 -1000 6259 2823
Contraceptivesoral Trinessa 0 0 0 $0 15 420 3 $344 00 00 00 00
Contraceptivesoral Syeda 3 84 1 $205 15 476 3 $1143 4667 -1000 5551 4590
Contraceptivesoral Levora-28 11 308 1 $321 15 420 2 $430 364 -1000 1037 340
Contraceptivesoral All Other 205 7116 53 $13548 258 8784 67 $15902 234 -504 415 174
Contraceptivesoral Subtotal 366 12196 65 $22693 511 15980 79 $27209 310 -562 515 199
Selective Serotonin Reuptake Inhibitor (Ssris) Sertraline Hcl 81 2718 27 $1359 118 4020 38 $2518 479 504 1598 852
Selective Serotonin Reuptake Inhibitor (Ssris) Citalopram Hbr 65 1950 19 $716 63 1890 25 $757 -31 -168 867 57
Selective Serotonin Reuptake Inhibitor (Ssris) Fluoxetine Hcl 62 1840 17 $912 56 1654 20 $861 -101 95 -224 -57
Selective Serotonin Reuptake Inhibitor (Ssris) Escitalopram Oxalate 35 1170 15 $4898 38 1297 16 $1908 109 516 -705 -611
Selective Serotonin Reuptake Inhibitor (Ssris) Paroxetine Hcl 27 810 6 $1602 34 1020 6 $2077 259 -236 520 297
Selective Serotonin Reuptake Inhibitor (Ssris) Fluvoxamine Maleate 0 0 0 $0 5 150 1 $1302 00 00 00 00
Selective Serotonin Reuptake Inhibitor (Ssris) Luvox Cr 9 270 2 $2308 3 90 1 $973 -667 -667 -559 -578
Selective Serotonin Reuptake Inhibitor (Ssris) Prozac 1 30 1 $207 0 0 0 $0 -1000 00 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Lexapro 9 270 5 $1300 0 0 0 $0 -1000 -1000 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Subtotal 289 9058 51 $13304 317 10121 70 $10396 117 17 -301 -219
Analgesics Narcotics Hydrocodone-Acetaminophen 77 549 59 $1213 105 1057 68 $2502 925 246 2550 1062
Analgesics Narcotics Tramadol Hcl 45 527 6 $606 33 599 12 $469 137 -344 -28 -225
Analgesics Narcotics Oxycodone-Acetaminophen 26 78 24 $240 32 133 30 $352 705 393 837 467
Analgesics Narcotics Oxycodone Hcl 5 26 4 $86 26 392 11 $660 14077 2352 12785 6699
Analgesics Narcotics Fentanyl 0 0 0 $0 22 660 3 $2664 00 00 00 00
Analgesics Narcotics Methadone Hcl 5 150 1 $99 7 161 2 $156 73 194 664 569
Analgesics Narcotics Morphine Sulfate Er 1 5 1 $10 6 157 3 $174 30400 -1000 00 16426
Analgesics Narcotics Endocet 3 8 3 $38 3 14 3 $53 750 500 322 417
Analgesics Narcotics Tramadol Hcl Er 0 0 0 $0 2 60 1 $189 00 00 00 00
Analgesics Narcotics Oxycontin 0 0 0 $0 2 14 2 $57 00 00 00 00
Analgesics Narcotics All Other 4 74 2 $1256 4 41 4 $639 -446 00 -980 -491
Analgesics Narcotics Subtotal 166 1417 75 $3548 242 3288 89 $7916 1320 797 1535 1231
Thyroid Hormones Synthroid 52 1800 12 $1512 93 3240 24 $2715 800 773 1796 796
Thyroid Hormones Levothyroxine Sodium 65 2070 25 $614 87 3090 22 $1103 493 224 3772 795
Thyroid Hormones Armour Thyroid 10 300 1 $127 19 570 5 $234 900 846 00 846
Thyroid Hormones Liothyronine Sodium 8 225 2 $225 9 270 2 $219 200 125 -105 -23
Thyroid Hormones Levoxyl 22 780 5 $324 8 300 3 $141 -615 -620 -379 -565
Thyroid Hormones Np Thyroid 6 180 1 $60 4 120 1 $28 -333 -531 00 -531
Thyroid Hormones Tirosint 2 56 1 $90 3 84 1 $135 500 500 00 500
Thyroid Hormones Cytomel 0 0 0 $0 1 30 1 $182 00 00 00 00
Thyroid Hormones Subtotal 165 5411 24 $2952 224 7704 38 $4758 424 492 1499 612
Penicillins Amoxicillin 104 1092 94 $1372 110 1076 96 $1367 -15 157 -334 -04
Penicillins Amox Tr-Potassium Clavulanate 40 486 33 $1435 42 399 34 $1291 -179 -134 -81 -100
Penicillins Penicillin V Potassium 6 51 5 $74 12 116 12 $189 1275 1188 2874 1546
Penicillins Dicloxacillin Sodium 0 0 0 $0 2 17 2 $52 00 00 00 00
Penicillins Ampicillin Trihydrate 1 30 1 $15 1 5 1 $8 -833 -154 -1000 -437
Penicillins Subtotal 151 1659 114 $2896 167 1613 122 $2907 -28 101 -103 04
ALL Other Classes ALL Other Drugs 3212 87380 1500 $476379 4025 111548 1913 $661331 277 243 409 388
Total Total 4349 117121 523 $521772 5486 150254 640 $714517 283 178 402 369
Healthcare Spend and Trend Detail - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Financial Overview
Population Base Current Change
Avg Members 763 949 244
Avg Employees 331 419 268
Population by Tier Base Current Change
Employees 331 419 268
Spouses 151 180 192
Dependents 282 350 242
Average Contract Size 231 226
Total Plan Spend PMPM
Plan Spend Base Current Change Base Current Change
Medical Spend $2199402 $2486745 131 $288 $262 -91
Pharmacy Spend $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Total Employer Paid PMPM
Employer Paid Base Current Change Base Current Change
Medical Employer Paid $1852523 $2058222 111 $243 $217 -107
Pharmacy Employer Paid $446671 $626037 402 $59 $66 127
Total Combined Employer Paid $2299193 $2684259 167 $301 $283 -61
Cost Share Percent PMPM
Member Cost Share Base Current Base Current Change
Medical 158 172 $45 $45 -07
Pharmacy 144 124 $10 $9 -53
Total Cost Share 155 161 $55 $54 -15
Network Discounts Base Current Change
Total 563 497 -117
Total Plan Spend PMPM
Plan Spend by MSC Base Current Change Base Current Change
Inpatient $466518 $405828 -130 $61 $43 -300
Outpatient $627721 $801551 277 $82 $84 27
Professional $870027 $919727 57 $114 $97 -150
OMS $229787 $350526 525 $30 $37 227
Capitation $5349 $9112 704 $1 $1 370
Pharmacy $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Catastrophic Claims
Catastrophic Claimants Base Current Change
Claimants per 1000 189 190 06
Number of Claimants 12 15 250
Average Cost per Claim $68736 $55236 -196
of Total Spend 303 259 -146
Number of Claimants Average Cost Per Claimant
Relationship Base Current Change Base Current Change
Employee 3 6 1000 $66595 $60086 -98
Spouse 7 6 -143 $58236 $58673 08
Dependent 2 3 500 $108695 $38662 -644
Demographics
Female Male
of Members by Age Band and Gender Base Current Change Base Current Change
lt1 06 07 01 13 14 01
1-17 150 142 -08 145 143 -02
18-29 75 77 01 106 108 02
30-39 111 104 -07 133 129 -04
40-49 82 84 02 84 91 07
50-59 39 42 03 46 48 02
60-64 03 04 01 05 05 -00
65+ 00 00 00 00 01 01
TOTAL 467 460 -07 533 540 07
Female Male
Plan Spend by Age Band and Gender Base Current Change Base Current Change
lt1 20 12 -08 110 44 -65
1-17 96 74 -22 59 77 18
18-29 51 58 07 32 62 30
30-39 160 207 47 30 35 05
40-49 216 131 -84 123 71 -51
50-59 34 76 43 60 133 73
60-64 01 00 -00 09 17 08
65+ 00 00 00 00 01 01
TOTAL 577 560 -17 423 440 17
Female Male
PMPM Spend by Age Band and Gender Base Current Change Base Current Change
lt1 $941 $427 -546 $2279 $1029 -549
1-17 $177 $130 -263 $113 $165 457
18-29 $187 $190 16 $85 $183 1150
30-39 $400 $498 245 $63 $82 291
40-49 $729 $390 -465 $408 $266 -349
50-59 $237 $452 907 $363 $897 1469
60-64 $47 $30 -360 $469 $1044 1223
65+ $0 $0 $45 $884 18457
TOTAL $343 $304 -112 $221 $257 166
Plan Spend PMPM PMPM (NET OF CATS)
Relationship Base Current Change Base Current Change Base Current Change
Employee 336 417 81 $277 $319 152 $218 $235 78
Spouse 390 328 -62 $704 $584 -170 $459 $394 -141
Dependent 274 255 -19 $264 $233 -119 $185 $196 63
ICD9 Major Combined
Number of Claimants of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 181 212 171 165 164 -01 $349933 $390400 116
Pregnancy Childbirth Puerperium 30 23 -233 118 81 -37 $250764 $193128 -230
Gastrointestinal (Including Mouth) 95 100 53 46 78 31 $98420 $185077 880
Reproductive 129 171 326 57 78 20 $121576 $184213 515
InternalExternal Injury 64 72 125 21 77 55 $45406 $181843 3005
Renal And Urologic 50 53 60 94 73 -22 $200047 $172865 -136
NeurologicalCerebrovascular 49 72 469 46 70 23 $98299 $165785 687
Neoplasms 104 125 202 53 69 16 $112605 $164382 460
General Medical Diagnoses 374 433 158 63 69 06 $133488 $162817 220
HeartCirculatory 62 73 177 104 52 -52 $221435 $123821 -441
Ear Nose And Throat (Inc Upp Resp) 209 261 249 30 52 22 $63652 $122489 924
Endocrine Nutritional Metabolic 106 120 132 22 22 -01 $47539 $51434 82
Mental Disorders 68 88 294 26 22 -04 $54496 $51417 -57
Skin And Non-Malignant Breast 117 149 274 16 19 03 $34826 $45006 292
Lower Respiratory System 107 193 804 15 19 04 $31259 $44934 437
Infectious And Parasitic 128 153 195 11 19 08 $22608 $44284 959
Immune Disorders 51 63 235 14 12 -02 $29112 $28776 -12
Newborns 23 14 -391 80 12 -68 $169262 $27644 -837
Eye 68 85 250 11 07 -05 $23904 $15771 -340
Blood And Blood Forming Organs 29 25 -138 05 05 00 $9616 $10941 138
Substance Use Disorders 1 4 3000 00 02 02 $801 $4994 5238
Biliary Tract And Liver 8 7 -125 00 02 01 $857 $3928 3584
ICD9 Major Inpatient
Number of Admissions of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 2 6 2000 149 279 129 $69695 $113127 623
Pregnancy Childbirth Puerperium 18 9 -500 245 163 -83 $114379 $65992 -423
InternalExternal Injury 0 2 00 00 157 157 $0 $63851 00
HeartCirculatory 3 2 -333 195 139 -56 $90838 $56419 -379
Gastrointestinal (Including Mouth) 2 2 00 17 102 85 $7815 $41483 4308
NeurologicalCerebrovascular 0 1 00 00 39 39 $0 $15846 00
Newborns 15 8 -467 332 39 -294 $155110 $15629 -899
Neoplasms 0 1 00 00 36 36 $0 $14591 00
Ear Nose And Throat (Inc Upp Resp) 0 1 00 00 19 19 $0 $7529 00
Immune Disorders 0 1 00 00 10 10 $0 $4079 00
Infectious And Parasitic 0 1 00 00 09 09 $0 $3601 00
Blood And Blood Forming Organs 0 1 00 00 06 06 $0 $2497 00
Endocrine Nutritional Metabolic 0 1 00 00 03 03 $0 $1184 00
Mental Disorders 0 0 00 00 00 00 $0 $0 00
Reproductive 2 0 -1000 43 00 -43 $20107 $0 -1000
Renal And Urologic 0 0 00 18 00 -18 $8574 $0 -1000
Inpatient
Inpatient Spend Base Current Change
Plan Amount $466518 $405828 -130
Cost Share $26837 $28599 66
Paid Amount $439681 $377229 -142
Plan Amount PMPM $61 $43 -300
Utilization Base Current Change
Admissions 42 36 -143
Bed Days 126 109 -135
ALOS 300 303 09
Admits per K 660 455 -310
Bed Days per K 1981 1379 -304
Average Payment per Day $3703 $3723 06
Average Payment per Admission $11108 $11273 15
DRG Severity Index 088 118 340
Inpatient Maternity amp Newborns
BASE CURRENT CHANGE
Maternity Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 204 812 89 778 -567
Csection 47 188 25 222 -464
Other 00 00 00 00 00
Total 252 1000 114 1000 -547
BASE CURRENT CHANGE
Maternity Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $5769 $2586 $6435 $3753 115 451
Csection $8402 $1680 $10475 $3492 247 1078
Other $0 $0 $0 $0 00 00
Total $6262 $2277 $7332 $3666 171 610
BASE CURRENT CHANGE
Newborn Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 157 667 76 750 -517
Premature 16 67 13 125 -195
Full Term with Compl 63 267 13 125 -799
Total 236 1000 101 1000 -571
BASE CURRENT CHANGE
Newborn Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $841 $421 $1394 $643 657 529
Premature $3402 $1134 $5046 $5046 483 3449
Full Term with Compl $0 $0 $0 $0 00 00
Full Term with Compl $35824 $4777 $2220 $1110 -938 -768
Total $10341 $2927 $1954 $977 -811 -666
Outpatient
Outpatient Spend Base Current Change
Plan Amount $627721 $801551 277
Cost Share $118565 $151672 279
Paid Amount $509156 $649879 276
Plan Amount PMPM $82 $84 27
Utilization Base Current Change
Surgery per k 708 835 180
Diagnostic per k 13160 11764 -106
ER per k 1525 1455 -46
UC per k 645 557 -137
Other per k 9135 9234 11
Surgery CostService $1646 $2547 547
Diagnostic CostService $303 $274 -96
ER CostVisit $1223 $1391 137
UC CostVisit $165 $157 -52
Other CostService $301 $290 -35
Network Base Current Change
Office Visit 984 960 -25
Spend 992 954 -39
Professional
Professional Spend -- Inpatient Base Current Change
Plan Amount $202531 $82905 -591
Cost Share $25552 $12402 -515
Employer Paid $176979 $70504 -602
Plan Amount PMPM $27 $9 -671
Utilization per K Spend Per Service
Professional Inpatient Base Current Change Base Current Change
Anesthesia 377 253 -330 $1719 $987 -426
Obstetrics 425 126 -702 $1789 $1892 58
IP Visit 1305 1088 -166 $142 $128 -96
Surgery 660 202 -694 $1589 $664 -582
Newborn Care 550 177 -678 $385 $374 -31
Consult 126 177 408 $245 $248 14
Lab 5692 2834 -502 $8 $14 748
ER 110 63 -425 $241 $547 1270
Pathology 157 202 287 $133 $119 -102
Radiology 1053 405 -616 $51 $43 -147
Other 1116 417 -626 $137 $142 42
Professional Spend -- Outpatient Base Current Change
Plan Amount $667496 $836822 254
Cost Share $159281 $207263 301
Employer Paid $508215 $629558 239
Plan Amount PMPM $87 $88 08
Utilization per K Spend Per Service
Professional Outpatient Base Current Change Base Current Change
Anesthesia 535 721 349 $762 $865 135
Surgery 4167 4465 72 $277 $349 260
Consult 1635 1341 -180 $276 $257 -70
Prev Med 6682 6945 39 $134 $138 28
Diagnostic 2170 2555 178 $141 $130 -76
EampM 25535 25490 -02 $105 $106 09
Radiology 7704 7147 -72 $108 $97 -106
MHSA 5063 4579 -96 $105 $96 -94
RehabTherapy 28270 26299 -70 $43 $37 -152
Lab 24371 19645 -194 $23 $23 -08
Other 26006 24908 -42 $56 $61 101
Professional Office Visits Base Current Change
Plan Amount $312114 $420000 346
Cost Share $49291 $73375 489
Employer Paid $262823 $346625 319
Plan Amount PMPM $41 $44 82
Plan Cost per Office Visit $160 $171 70
Plan Cost per PCP Visit $156 $163 46
Plan Cost per Specialist Visit $167 $184 97
Utilization per K Spend Per Visit
Professional Office Visits Base Current Change Base Current Change
EampM 24733 24908 07 $105 $106 13
Prev Med 6525 6856 51 $135 $137 16
OMS Drugs 6352 6439 14 $55 $76 372
ImmunInject 9780 9538 -25 $26 $27 35
Surgery 1352 1670 235 $143 $146 25
Lab 8286 9690 169 $16 $17 57
Radiology 1572 1429 -91 $73 $95 300
Diagnostic 959 1379 438 $82 $89 82
RehabTherapy 1038 2049 975 $31 $32 40
Allergy 2626 1796 -316 $26 $27 34
Other 4072 5591 373 $50 $35 -297
Analysis of Charges and Payments - Medical
TOTAL IN NETWORK OUT OF NETWORK
Base Current Change Base Current Base Current
Average Number of Members 763 949 244
Total Unique Claimants 717 873 218 714 864 93 162
Plan Utilization 9395 9198 -21 9355 9103 1219 1707
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL (FFS Only) Base Current Change Base Current Base Current
Submitted Charges $5081452 $5142016 12 $4753676 $4933220 $327776 $208796
Charges Denied Due to Lack of Information $54591 $9499 -826 $52656 $4138 $1934 $5361
Net Charges $5026861 $5132517 21 $4701019 $4929082 $325842 $203435
Discounts $2299447 $2154569 -63 $2299447 $2154569 $0 $0
Plan Exclusions $94046 $59724 -365 $54003 $41057 $40044 $18667
Amounts above MRC $0 $0 00 $0 $0 $0 $0
Pre-Existing Conditions $1712 $2356 376 $1712 $2061 $0 $295
Ineligible Claimants $1529 $290 -810 $529 $290 $1000 $0
Plan Max Exceeded $13090 $124 -991 $13090 $124 $0 $0
Covered by Medicare $291 $319573 1098965 $291 $316871 $0 $2702
Other Reasons Not Covered $496280 $139762 -718 $285960 $66769 $210319 $72993
Total Amounts Not Covered $2906394 $2676398 -79 $2655031 $2581741 $251363 $94656
Covered Charges $2120467 $2456119 158 $2045988 $2347341 $74478 $108778
DeductibileCopay $224231 $294702 314 $192805 $228848 $31426 $65853
Coinsurance $122649 $133821 91 $111588 $118704 $11061 $15117
Member Cost Sharing $346880 $428522 235 $304393 $347552 $42487 $80970
COB $274 $82814 301706 $274 $81824 $0 $990
Payments $1773025 $1947427 98 $1741197 $1919525 $31828 $27902
Total Medical $2119905 $2375950 121 $2045590 $2267077 $74315 $108873
INCLUDES ALL CLAIMS PAID IN NETWORK INCLUDING CLAIMS NOT SUBJECT TO STANDARD DISCOUNT RATE GUARANTEE CALCULATIONS
Choice Fund Summary
Measures Current
EMPLOYER FUNDED
Medical $0
Pharmacy $0
Network Penetration amp Discounts
Base Current
MSC Plan Amount In Network Discounts Plan Amount In Network Discounts
Inpatient Facility $466518 1000 613 $405828 1000 486
Outpatient Facility $627721 953 646 $801551 991 567
Professional $870027 954 451 $919727 915 445
All Other $155639 978 399 $248844 948 337
Total $2119905 966 563 $2375950 964 497
Base
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 41 $869533 $336113 1 $305936 $130405
Outpatient Facility 404 $1675141 $592884 12 $96719 $34838
Professional 703 $1344808 $738017 82 $196313 $132010
All Other 336 $193049 $116044 15 $40595 $39594
Total 714 $4082530 $1783058 93 $639563 $336847
Current
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 34 $873336 $448909 0 $29442 -$43082
Outpatient Facility 493 $1807881 $783462 33 $35317 $18089
Professional 857 $1388625 $771637 136 $223204 $148091
All Other 423 $262408 $173883 31 $79249 $74961
Total 864 $4332250 $2177891 162 $367212 $198059
Network Base Current Change Norm
Admissions In Network 10000 10000 00
of Office Visits In Network 9842 9598 -24
Medical Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 228 $0
lt=$100 $1506 $2269 008 38 $60
gt$100lt=$500 $56758 $74636 320 273 $273
gt$500lt=$1000 $59097 $84572 333 120 $705
gt$1000lt=$2500 $148905 $217579 840 141 $1543
gt$2500lt=$5000 $129788 $175149 732 51 $3434
gt$5000lt=$10000 $247890 $313290 1398 45 $6962
gt$10000lt=$25000 $339092 $423594 1913 31 $13664
gt$25000lt=$50000 $226934 $252007 1280 8 $31501
gt$50000lt=$75000 $47218 $50384 266 1 $50384
gt$75000lt=$100000 $95355 $98256 538 1 $98256
gt$100000 $420481 $428171 2372 3 $142724
Total $1773025 $2119905 10000 940 $2255
CURRENT
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 321 $0
lt=$100 $2285 $3636 012 60 $61
gt$100lt=$500 $65549 $88392 337 334 $265
gt$500lt=$1000 $66893 $95414 343 134 $712
gt$1000lt=$2500 $170051 $263612 873 165 $1598
gt$2500lt=$5000 $199769 $272522 1026 74 $3683
gt$5000lt=$10000 $270211 $358285 1388 51 $7025
gt$10000lt=$25000 $394936 $466607 2028 31 $15052
gt$25000lt=$50000 $262394 $283616 1347 8 $35452
gt$50000lt=$75000 $276850 $295828 1422 5 $59166
gt$75000lt=$100000 $238490 $248037 1225 3 $82679
gt$100000 $0 $0 000 0 $0
Total $1947427 $2375950 10000 1186 $2003
Page 10: Consultative Analytics Reporting

9

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

22 Creating a CAP Request

CAP Report Links are positioned on the main client resources menu page and on the left side navigation menu ( shown in Figure 3) Options are as follows

Consultative Analytical Platform (main CAP link)

Create a new CAP Request Create and submit new report request

My Request Queue View your submitted report requests check submission status pickup completed reports

Posted Report Queue View CAP reports that have been posted by the Internal Cigna team for this account

From the Consultative Analytics Reports Overview Screen

4 Click the Create a new CAP Request link to navigate to the Create a New CAP

Utilization Request screen

10

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

23 Naming your Request

New CAP Utilization Screen - This is where you will begin to build your report package There are five action steps on the New CAP Utilization screen that will need to be completed to submit your report request The steps are as follows

Name your request Select product structure (s) Select reports Select parameters (dates) Submit your request

5 The screen default will automatically generate a report name date and time stamp

To change the name click in the field box and enter the desired name for your report

24 Product Selection

6 Select the product structure (s) you want to include in your report The default selects all available products to include in your report To deselect all click in the ldquoSelect Allrdquo checkbox and select the product structure desired At a high level the first character represents if the product is for Dental (D) Medical (M) or Pharmacy (R) and the next three characters represent the type such as Open Access Plus (OAP) or Performance (PER) The remaining four numbers are planbenefit specific please contact your client manageraccount manager for additional details

11

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

25 Report Selection

7 Select the desired reports (refer to appendix A to view sample report slides)

26 Parameters

Incurred Reporting

bull CAP reports are on an incurred basis for all funding types bull Incurred provides a better method for assessing the impact of plan design changes as

it allows time periods to be a 11 match bull Incurred basis increases accuracy by measuring utilization when it happens rather

than when the claim is paid bull Incurred ndash Allows user to specify the incurred dates of service The dates entered here

should be the dates you wish to analyze Selecting Dates

bull Incurred Current and Base ndash Select date range for current and base period analysis bull Current start and end dates represent the most recent time period bull Base start and end dates represent the prior time period

8 Click the Current period dropdown box to select your start and end date 9 Click the Base period dropdown box to select your start and end date

12

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

27 Submitting your Request

10 Review the information selected for your report package 11 If you want to start over click the Reset command button This action will clear the

form An alert message will verify that you want to continue to reset Cancel or click okay

12 If you want to proceed and submit your request click the submit command button to launch the request confimation window

13 In the confirmation request window Click the OK command button to navigate to

your Request Queue where you can view the request status as Submitted

If your report request does not successfully submit and you receive an alert notification message review the message for additional details and instructions (alert notifications will be visible along the top of the page)

13

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

28 Alert Notifications Message ndash Product and Report Selection does not

Correspond

If your report request did not submit due to product structure selections vs report content selections and you received an alert notification message review the message and adjust your report parameters as necessary

Figure 4

Alert Notification Message-Product and Report Selection does not

Correspond

14

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

29 Alert Notifications Messages ndash Guaranteed Cost

Guaranteed cost Fully Insured Accounts-If an account is identified as guaranteed cost

Fully Insured and the subscriber count is less than 100 for medicalpharmacy or less than 200 for dental for the account as a whole then the user will be displayed with a message upon first entering the page The account is ineligible for CAP reporting and the request cannot be submitted

If this message is displayed for an account that has more than 100 subscribers be sure that

you have selected all product structure to ensure all subscribers are captured in the request

Figure 5

Alert Notification Message ndash Guaranteed Cost

15

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

210 Alert Notifications Messages ndash Minimum Subscriber Threshold

Figure 6

Alert Notification Message-Reports do not Pass Minimum Subscriber

Threshold for Accounts When PHI is NO

16

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

211 Alert Notifications Messages ndash Overlapping Dates

The cause of the overlapping dates alert notification message as Shown in Figure 7 where the date range selected for the current period is 82012 through 072013 The Base period date range is 82011 to 072013 The base and current periods are overlapping To correct this change the base period end date to 072012

Figure 7

Alert Notification Message- Overlapping Dates

Corrected dates shown below

17

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

30 My Request Queue ndash Report Pickup Return to Table of Contents

The My Request Queue heading rows include

CRP Request ID Request Date Report Title Status Comments Report Pickup and Parameters

Report Statuses are reported under the Report Status heading There are four statuses to note

Submittedndash Your request has been submitted and is being processed

Completed ndash Your request is approved completed and ready for pickup

ErrormdashAfter the request has been submitted the request queue will display comments for any Error status instructing the user on why the request errored out and tips for submitting a successful request

Not AvailablemdashThis status is used when a request runs successfully and there is insufficient data to produce report output the request queue will display comments for any Not Available status instructing users on the issue or problem

1 To access your Reports Queue repeat steps 1 through 3 then Click on the My Request

Queue link on the Main Welcome Page

To pick up a completed report The reports Queue view defaults on 30 days You can change the time period by clicking on the dropdown box and selecting desired period

2 Under the report pickup heading click the pickup report icon to launch download pop-up window

3 Click on the report view icon to open and or click the download button

18

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

31 My Request Queue Statuses Error Figure 8

My Request Queue- Report Status Error

19

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

32 My Request Queue Status Not Available

Figure 9

My Request Queue-Report Statuses-Not Available

20

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

33 My Request Queue ndash Viewing Parameters

1 To view the report parameters Click the magnyfying glass icon to open the parameters

window

Figure 10

My Request Queue-Report Parameters

21

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

40 Posted Reports Queue Return to Table of Contents

Posted Reports Queue allows you to view CAP reports that have been posted by the Internal Cigna team for this account

From the Main Welcome screen

1 Consultative Analytics Platform 2 Click the Posted Reports Queue link

Figure 11

Posted Reports Queue

3 Click the dropdown box to select desired view request dates 4 Click the Report Pickup Icon to launch the

22

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix A

Sample Reports Return to Table of Contents

CRP-CAP Dental Report Sample

See PDF attachment for file name

cap_request_dental_crp_sampleppt

CRP-CAP Health Care Trend and Spend Report

Sample

See PDF attachment for file name

cap_tc_excel_request_crp_samplexls

23

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix B

Glossary of Terms (Medical)

See PDF attachment for file name

Glossery of Terms - Medical

Glossary of Terms (Dental)

See PDF attachment for file name

Glossary of Terms - Dental

24

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

ldquoCignardquo and the ldquoTree of Liferdquo logo are registered service marks of Cigna Intellectual Property

Inc licensed for use by Cigna Corporation and its operating subsidiaries All products and

services are provided by or through such operating subsidiaries including Cigna Health and Life

Insurance Company and Connecticut General Life Insurance Company and not by Cigna

Corporation

March 10 2014 copy 2014 Cigna

Glossary of Terms (Dental)

Additional Plan Design Savings Savings generated from contractual limitations and benefits exclusions Adjunctive General Services Palliative treatments consultations emergency care second opinions and anesthesia Age Maximum Savings due to age limits on fluoride treatments sealants orthodontic services and other services Alternate Benefit Provision This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards Annual Maximum Savings due to a patient reaching the maximum payment under the plan often per calendar year Average Area Charge Average charge based on the number of dentist in the geographical area pertaining to your membership Basic Restorative Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment) Benefit Option This code is used to identify different Cigna product lines purchased by a customer Charges The amount charged by a dentist for dental services rendered Children Children are defined as child step-child handicapped child eligible students and adult dependent Claim Branch This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure Coinsurance The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Covered Employees The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had at one day of coverage

Glossary of Terms (Dental)

Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits DiagnosticPreventive Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments Endodontics The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth Frequency Maximum Savings due to frequency limits on examinations cleanings radiographs crowns and other services Ineligible Charges Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Major Restorative Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures) Member An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents Missing Tooth Limitation A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Oral Surgery Non-surgical and surgical extractions and other surgical procedures Orthodontics Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers Other Savings Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design

Glossary of Terms (Dental)

Paid Claims That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan Patient A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network Periodontics Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment Pre-Determination of Benefits (PDB) A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended Provider Discounts The difference between the contracted payment amount and the average area charge for a procedure Scheduled Plan Savings Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan Services The number of individual dental procedures rendered by dental care providers Utilization Management The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures

Glossary of Terms (Medical)

ACE inhibitors Inhibitors of Angiotensin-Converting Enzyme are a group of pharmaceuticals that are used in treatment of hypertension and congestive heart failure Active with Disease Management Engaged customers with ongoing interactions with a case manager Active with Pharmacy Services Engaged customers with ongoing interactions focused on coordinating medication refills Acute An illness of short duration (as opposed to chronic illness) Acute Major Experienced episodes of care greater than $500 that are not a chronichealthymaternity Acute Minor Experienced episodes of care less than $500 that are not chronichealthymaternity and have a low amount of facility related costs Admission An overnight confinement to a facility Admissions Reviewed Activity performed by a case manager prior to a scheduled admission to identify and address any issues challenges or gaps Asthma Inhaled Corticosteroids Asthma Inhaled Corticosteroids are often prescribed as a treatment for asthma Average Cost Sum of total paid claims divided by count of individuals incurring costs for medical and pharmacy services Brand Name

The proprietary or trade name of the medication

Breast Cancer Screening

Measures the percent of qualified women 40-69 years of age that are compliant with mammogram screening

Capitation

Arrangement where network providers receive a set dollar amount of money per covered member assigned to

their practice even if no services rendered

Cardiac catheterization

A medical procedure used to diagnose and treat certain heart conditions

Case Management

Coordination of services to help meet a patients health care needs usually when the patient requires multiple

services from multiple providers

Glossary of Terms (Medical)

Catastrophic Term used to describe when a member has accumulated payments in excess of $50000 for a specified time period Centers of Excellence Network hospitals that have achieved the highest (three star) scores for cost efficiency and effectiveness in treating selected proceduresconditions based on publicly-available patient data

Cervical Cancer Screening

Measures the percent of qualified members greater than 29 years of age who received at least one pap smear

Chronic

Defined as an illness or sickness that is not curable but may be controlled with treatment

Chronic Obstructive Pulmonary Disease (COPD) Defines a group of diseases characterized by airflow obstruction and includes chronic bronchitis and emphysema Churn Those members who either enrolled or disenrolled or did both during the analysis period (includes newborns) Coinsurance A cost sharing benefit feature between the insured (customer) and the insurer (Cigna) which represents their respective responsibility for a covered expense typically expressed as a pair of percentages Colon Cancer Screening Colorectal Cancer Screening (CRC) can detect pre-malignant polyps and guide their removal which in theory can prevent the development of colon cancer Co-managed Engaged customers working together with TheraCare and another Health Advocacy program(s) Condition Status Engaged customers that have completed a condition-specific assessment that measures disease severity Convenience Care Treatment for common family ailments such as strep throat pinkeye and athletes foot Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Copay Predetermined fees for medical services covered by a benefit plan which are paid by the member at the time of service Coronary angioplasty A medical procedure in which a balloon is used to open a blockage in a coronary (heart) artery narrowed by atherosclerosis improving blood flow

Glossary of Terms (Medical)

Coronary Artery Bypass Graft (CABG) Surgery where blood flow is rerouted through a new artery or vein that is grafted around diseased sections of coronary arteries Cost Share Benefit plan arrangement requiring that the participant pay a portion of the costs This includes copayments coinsurance and deductibles Covered Charges Net charges minus the items not covered by the benefit plan Items not covered include charges for ineligible services network discounts etc CT A diagnostic imaging scan also called a Cat Scan (computed tomography) Declining Engaged customers that have completed an assessment two times and have demonstrated a worsening of their condition Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits Demographic Risk Score Risks based on gender and age of the member Denied Charges Amounts not covered due to lack of information about the claim Diabetes retinopathy Diabetic retinopathy is the most common diabetic eye disease and a leading cause of blindness in American adults Diagnostic Testing Refers to other significant testing procedures not named - examples include doppler electrocardiograph cardiac ultrasound and sleep studies Did Not Engage Reached customers who declined to engage with TheraCare Discounts Amounts reduced by a contractual fee arrangement with network participating providers prompt pay arrangements or Hospital Savings Program (HSP) Emergency Room - Diagnostic Groupings Musc - Musculoskeletal ENT - EarNoseThroat Skin - Skin Resp - Respiratory Circ - Circulatory Dig - Digestive Inj - Injury

Glossary of Terms (Medical) Engaged Reached customers who have an ongoing interaction with TheraCare Episode Risk Group (ERG) Uses pre-determined weights and a members profile to calculate a risk score This risk assessment is intended to evaluate current and future risks Episode Treatment Group (ETG) An illness classification methodology derived by analyzing actual claim experience and clinical review Esophagitis (digestive) Inflammation of the lining of the esophagus the tube that carries food from the throat to the stomach Evaluation and Management (EampM) EampM services refer to visits and consultations furnished by physicians Facility A site where health care services are delivered including hospitals convalescent units skilled nursing facilities and birthing centers Facility Outpatient Refers to services and costs that are incurred at a facility but did not result in an admission Fee for Service Compensating providers for rendering patient care which is based on an as services are rendered basis Gaps In Care Occurs when individuals do not receive or adhere to care that is consistent with medically proven guidelines for prevention and treatment Gastroenteritis (digestive) A condition that causes irritation and inflammation of the stomach and intestines (the gastrointestinal tract) Generic Drug A prescription drug that has the same active-ingredient formula as a brand-name drug Generic Efficiency This metric illustrates the rate of generic utilization for drugs in which a generic option is available HbA1c Test Glycohemoglobin blood test measures the average blood glucose level over the past 120 days Health Advisor (HA) Health specialists provide highly personalized management outreach and coaching to help members navigate through healthcare choices Health Advocacy Health Advocacy is the term Cigna uses to describe the process we use to improve health and lower costs for our customers and members Health Information Lines (HIL)

Provides customers with telephonic access to a health specialist and audio library when they have a health

question or need information about available treatment options

Glossary of Terms (Medical)

Healthy Babies Program

A voluntary prenatal program which offers expectant parents educational materials to encourage early prenatal

care and promote a healthy pregnancy Healthy Pregnancies Healthy Babies Program (HPHB) HPHB is a comprehensive maternity management program where goal is to reduce the number of pre-term and underweight babies ICD-9 International Statistical Classification of Disease used for morbidity and mortality statistics reimbursement systems and automated decision support Identified for Outreach Distinct customers targeted for TheraCare contact based on taking a specialty medication for their targeted condition Improving Engaged customers that have completed an assessment two times and have demonstrated an improvement in the status of their condition In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Inpatient Refers to services and costs that are incurred during a facility admission LDL-C Screening Blood test which measures low-density lipoprotein cholesterol Lipotropics Drugs which are designed to lower cholesterol and triglyceride levels which help reduce amount of overall fatty substances in the blood Mail Order Drugs A feature of a pharmacy program that enables a participant to send their prescription (and any applicable copay) directly to a mail-order vendor Maintenance Drugs Medications that are prescribed for long-term treatment of chronic conditions such as diabetes high blood pressure or asthma Major Diagnostic Categories (MDC) Industry standard groupings of ICD-9 diagnostic codes which relate to various body systems for inpatient and outpatient claims Major Joint (musculoskeletal) Examples of what comprises this category are major joint and limb reattachments hip or knee replacement Medication Adherence Reflection of the degree to which the patient is adhering to the prescribed medication treatment regimen

Glossary of Terms (Medical)

Medication Adherence Rate (MPR) MPR is calculated as the sum of the days supply (from claims) for a medication during a defined period of time divided by the number of days elapsed during the period MRI Magnetic Resonance Imaging - a type of diagnostic test Network Dollar Penetration All charges submitted by in-network providers as a percentage of overall charges NICU Neonatal Intensive Care Unit which provides a high level of intensive care to premature infants No Change Engaged customers that have completed an assessment two times and have not demonstrated an improvement or worsening of their condition Non-Preferred Brand Drug Drugs in the third tier of a pharmacy program brand-name drugs that either have generic equivalents or may have one or more preferred brand options Non-Users A member that had no episode of care medical or pharmacy Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Office visit Services delivered by a physician clinician or practitioner within the confines of a professional office setting Orthopedic A branch of medicine concerned with the correction or prevention of deformities disorders or injuries of the skeleton (tendons and ligaments) Other Medical (cardiac) Some examples of what comprises this category hypertension vascular procedures and angina Other Surgical (cardiac) Some examples of what comprises this category major cardiovascular procedures circulatory disorders and pacemaker Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design Outpatient Refers to services and costs that are incurred outside of a facility admission Pathology The study and diagnosis of disease through examination of organs tissues bodily fluids and whole bodies PET scan Positron Emission Tomography scan (specialized imaging)

Glossary of Terms (Medical)

Pharmacy Payments Includes prescription drug expenses paid under a pharmacy program These expenses would not include drugs covered under the medical benefit plan PHS PHS requires precertification of coverage primarily for inpatient care PHS+ PHS+ required precertification of coverage for both inpatient care and certain select outpatient services Pre-Certification Process of confirming eligibility and collecting information prior to inpatient admissions and selected ambulatory procedures and services Predictive Model System of using historical claims data to stratify members and identify those who can best benefit from case management andor disease management Preferred Brand Drug Drugs in the second tier of a Cigna two or three tier pharmacy program which have no generic equivalent Preventive Care Measures taken to prevent illness or injury and may include examinationsscreening tests tailored to an individuals age health and family history Primary Care Practitioner Include physicians and nonphysician primary care practitioners whom members are able to select as primary care practitioners Productivity Score Engaged customers that have completed a productivity assessment that measures absenteeism and presenteeism between their first and most recent measure Professional This category includes primary care physicians specialists (oncologists cardiologists neurologists obstetricians etc) surgeons etc Radiology Radiology is the medical specialty directing medical imaging technologies to diagnose and treat diseases Reached Identified customers who have had a conversation with TheraCare Retail Relates to services rendered by participating retail pharmacies Script A dispensed prescription Services per 1000 Count of medical and pharmacy services normalized per 1000 customers

Glossary of Terms (Medical)

Specialty Case Management Case management programs targeted to impact specific diseases and conditions - examples include oncology rehab and high risk maternity Spinal fusion A surgical procedure used to correct problems with the bones (vertebrae) of the back (spine) Therapeutic Class Major therapeutic classes include Central Nervous System Cardiovascular Hormonal Anti-infectives Pain AllergyRespiratory and other drugs Total Paid Sum of total medical and pharmacy paid claims Total Population Total customers eligible for the TheraCare benefit Total Value (Medication Adherence) Cost savings associated with customers whose medication adherence rate (MPR) shifted from below to above 80 between their first and most current measure Adherence value is based on a Cigna study of differences in medical costs associated with customers who became adherent versus those who remained non-adherent Total Value (Productivity) The value of productivity is based on the difference in the percent productivity between a members first measure and most current multiplied by the median income calculated by the US Bureau of Labor Statistics Unable to Reach Number of customers identified for outreach that TheraCare was able to contact by phone Unique Claimants A count of members who had one or more claims processed for a benefit plan during a specified time period Valve Replacement Example of what comprises this category cardiac valve and other major cardiothoracic procedures Well Visits Designed to discuss general health and any problems then focus on general disease prevention and health maintenance on a regular basis

Consultative Analytics

Sample Company

Copyright 2014 Cigna - Confidential amp Privileged - Not for Distribution

SM

Table of Contents

bull Dental

bull HCST

Plan cost amp trend

Dental Summary

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot Net effective discount decreased from 154 to 149 a decrease of 05

middot Network Utilization decreased from 541 to 532 a decrease of 09

middot The number of unique members receiving a cleaning increased from 623 to 649 an increase of 26

Demographic Summary

Base

Current

Trend

Average Number of Employees

338

428

264

Average Number of Members

771

972

260

Average Member Age

282

287

18

Services per Claimant

53

56

57

of Members Using Plan

681

703

22

of Unique Members Receiving a Cleaning

623

649

26

$60

$45

$30

$15

$0

Base

Current

$1408

$2244

$2512

$2791

$3921

$5035

Cost Share PMPM

Paid Amount PMPM

Plan Spend PMPM

Claims Summary

Base

Current

Trend

Charges

$355733

$568492

598

Charges in Network

$192298

$302256

572

DNSP Charges

$16685

$39487

1367

Network Utilization

541

532

-09

DNSP Utilization

47

69

22

In Network Discounts

$51738

$77124

491

DNSP Discounts

$2879

$7477

1597

Total Discounts

$54617

$84601

549

Net Effective Discount

154

149

-05

Total Utilization

587

601

14

Plan Design Savings

$78079

$155066

986

Savings as of submitted

219

273

54

Utilization Management

and Utilization Review Savings

$29327

$57667

966

Savings as of submitted

82

101

19

Savings as of paid

151

213

62

Total Savings

$162023

$297333

835

Total Savings as of submitted

$29327

523

68

Employer Paid Amount

$193710

$271159

400

Paid Amount PEPM

$5728

$6343

107

Paid Amount PMPM

$2512

$2791

111

PAGE 3 OF 8

Dental - Utilization by Type of Service

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot There is an increase in cost in 6 categories and a decrease in cost in 2 categories for an overall cost trend of 111

middot There is an increase in services per thousand in 6 categories and a decrease in services per thousand in 2 categories for an overall utilization trend of 97

middot High utilization for DiagnosticPreventive services can lead to lower usage of other service categories

Employer Paid by Service Type - PMPM

Base

Current

Trend

DiagnosticPreventive

$1402

$1475

52

Basic Restorative

$316

$432

367

Major Restorative

$262

$387

474

Endodontics

$156

$097

-377

Periodontics

$127

$137

80

Oral Surgery

$105

$085

-192

Orthodontics

$114

$117

19

Other Services

$030

$062

1046

Total

$2512

$2791

111

Services per 1000 Members by Type

Base

Current

Trend

DiagnosticPreventive

32934

33710

24

Basic Restorative

4078

5474

342

Major Restorative

872

1693

942

Endodontics

389

259

-333

Periodontics

1401

1446

32

Oral Surgery

918

1001

90

Orthodontics

1385

1223

-117

Other Services

1230

2570

1090

Total

43206

47376

97

PAGE 4 OF 8

Glossary

Additional Plan Design Savings
Savings generated from contractual limitations and benefits exclusions
Adjunctive General Services
Palliative treatments consultations emergency care second opinions and anesthesia
Age Maximum
Savings due to age limits on fluoride treatments sealants orthodontic services and other services
Alternate Benefit Provision
This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards
Annual Maximum
Savings due to a patient reaching the maximum payment under the plan often per calendar year
Average Area Charge
Average charge based on the number of dentist in the geographical area pertaining to your membership
Basic Restorative
Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment)
Benefit Option
This code is used to identify different Cigna product lines purchased by a customer

Charges
The amount charged by a dentist for dental services rendered
Children
Children are defined as child step-child handicapped child eligible students and adult dependent
Claim Branch
This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure
Coinsurance
The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member
Coordination of Benefits (COB)
The amount saved when Cigna is the secondary insurer It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary
Covered Employees
The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had atone day of coverage
Deductible
An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits
DiagnosticPreventive
Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments

Glossary

Endodontics
The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth
Frequency Maximum
Savings due to frequency limits on examinations cleanings radiographs crowns and other services
Ineligible Charges
Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services
In-Network
Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship
Major Restorative
Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures)
Member
An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents
Missing Tooth Limitation
A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage

Norm
Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated
Oral Surgery
Non-surgical and surgical extractions and other surgical procedures
Orthodontics
Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers
Other Savings
Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons
Out-of-Network
Services rendered by providers who are not part of the Cigna network based on your benefit plan design
Paid Claims
That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan
Patient
A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network
Periodontics
Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment

Glossary

Pre-Determination of Benefits (PDB)
A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended
Provider Discounts
The difference between the contracted payment amount and the average area charge for a procedure
Scheduled Plan Savings
Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan
Services
The number of individual dental procedures rendered by dental care providers
Utlization Management
The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures



Report Parameters

Global Parameters

Overall Dates

Current

Base

Incurred

012013 to 102013

012012 to 102012

Incurred Runout

012013 to 122013

012012 to 122012

Catastrophic Threshold

$25000

Exclude Pharmacy

No

Package 406029

Package Name

Package 1

Structure

Status = Division = Products = DPPONAOAP

Package Parameters

PMPMBCOverrideNo

Normative Values

201212

ENVESTNET ASSET MANAGEMENT3330120

PAGE 8 OF 8

CP_900

CP_902

CP_905

Report Parameters

Report Parameters
Accounts 600100
Structure ID 999999
Global Parameters
Current Base
Incurred 012013 to 102013 012012 to 102012
Incurred Runout 012013 to 122013 012012 to 122012
Catastrophic Threshold $25000
Package 406029
Package Name Package 1
Structure Status = Division = Products = DPPOOAP
Package Parameters PMPMBCOverrideNo
Healthcare Spend and Trend -- Facilities
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Top Facilities
Facility Information Base
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
DUKE UNIVERSITY HOSPITAL NC 27710 3 11 2 25 $134313 $4460 $138773 $137257 $1516
UNIVERSITY HOSPITAL CO 80246 5 36 2 8 $110611 $5501 $116112 $114751 $1360
SWEDISH MEDICAL CENTER WA 98107 5 11 3 11 $24478 $13353 $37831 $34842 $2989
WHITE PLAINS HOSPITAL CENTER NY 10601 1 16 1 8 $28253 $8419 $36672 $35586 $1086
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 11 7 14 $22887 $9040 $31927 $24023 $7904
EL CAMINO HOSPITAL CA 94040 8 9 2 4 $3710 $16913 $20623 $16575 $4048
GULF COAST MEDICAL CENTER FL 33912 1 2 1 2 $17808 $1730 $19538 $17966 $1572
LITTLETON HOSPITAL CO 80210 4 5 1 2 $5746 $10595 $16341 $15496 $845
SOUTH SHORE HOSPITAL MA 02190 5 4 2 5 $9669 $5297 $14965 $10971 $3994
ROSE MEDICAL CENTER CO 80220 6 10 2 5 $10532 $4250 $14781 $12245 $2536
SWEDISH COVENANT HOSPITAL IL 60625 2 3 2 8 $13540 $471 $14011 $13243 $768
CHRIST HOSPITAL AND MEDICAL CENTER-ADVOCATE IL 60453 2 2 1 1 $11300 $953 $12253 $10638 $1615
MEDICAL CENTER OF AURORA CO 80011 6 12 1 1 $2069 $10065 $12134 $9456 $2678
ALEXIAN BROTHERS MEDICAL CENTER IL 60007 2 3 2 8 $8579 $2451 $11030 $9110 $1920
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 3 $8806 $1631 $10437 $8652 $1785
PORTER HOSPITAL CO 80210 1 3 1 1 $3862 $6083 $9945 $8111 $1834
EXEMPLA LUTHERAN MEDICAL CENTER CO 80263 3 5 2 3 $7145 $2590 $9735 $7895 $1840
LENOX HILL HOSPITAL NY 10075 3 1 2 5 $8925 $80 $9005 $8346 $659
NEW YORK METHODIST HOSPITAL NY 11215 2 4 2 4 $8946 $0 $8946 $7455 $1490
SKY RIDGE MEDICAL CENTER CO 80124 3 2 1 2 $6200 $933 $7133 $5865 $1268
SWEDISH MEDICAL CENTER CO 80113 5 3 2 2 $3950 $2606 $6556 $5474 $1082
Facility Information Current
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
ST JOSEPHS HOSPITAL NORTH FL 33558 2 3 2 8 $63838 $3381 $67219 $65145 $2074
MASSACHUSETTS GENERAL HOSPITAL MA 02114 9 28 1 3 $39143 $21507 $60650 $53367 $7283
BRIGHAM AND WOMENS HOSPITAL MA 02115 4 32 2 5 $31487 $26410 $57897 $52707 $5189
ST VINCENTS MEDICAL CENTER CT 06606 2 4 1 5 $45104 $3715 $48819 $46857 $1963
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 29 4 10 $13841 $33404 $47245 $37697 $9548
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 5 $34945 $1863 $36808 $35089 $1719
NORTHSHORE UNIVERSITY HEALTH SYSTEM IL 60026 14 29 1 1 $4079 $23880 $27959 $23229 $4730
CHILDRENS HOSPITAL COLORADO CO 80218 11 26 1 2 $7529 $18234 $25763 $19504 $6259
SWEDISH MEDICAL CENTER WA 98107 6 15 2 4 $10995 $13964 $24959 $20207 $4752
AVISTA HOSPITAL CO 80027 6 10 2 4 $7544 $11586 $19130 $16109 $3022
PLAINVIEW HOSPITAL NY 11803 1 2 1 1 $17127 $625 $17752 $16723 $1028
EL CAMINO HOSPITAL CA 94040 5 3 2 4 $16800 $867 $17667 $15934 $1733
SKY RIDGE MEDICAL CENTER CO 80124 3 1 2 6 $15345 $1523 $16868 $14054 $2814
MEDICAL CITY DALLAS HOSPITAL TX 75230 1 1 1 10 $15847 $291 $16137 $15184 $953
COMMUNITY HOSPITAL IN 46321 2 5 1 2 $6538 $6614 $13151 $13151 $0
CMC NORTHEAST NC 28025 6 9 1 1 $2497 $7022 $9519 $7913 $1607
PORTER REGIONAL HOSPITAL IN 46383 4 9 2 2 $4189 $5103 $9291 $6584 $2707
LAS COLINAS MEDICAL CENTER TX 75039 1 1 1 3 $7631 $1170 $8801 $6728 $2073
HIGHLINE MEDICAL CENTER WA 98168 3 7 2 2 $7079 $850 $7929 $5587 $2342
PSL MEDICAL CTR CO 80218 4 4 0 0 $1780 $1000 $2780 $1482 $1298
MAYO CLINIC ARIZONA AZ 85038 1 8 1 5 $1184 $870 $2054 $2054 $0
Healthcare Spend and Trend -- Pharmacy - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Pharmacy
Key Indicators Base Current Change Norm
Average Number of Employees 330 419 268
Average Number of Members 763 949 244
Ingredient Cost PMPM $6697 $7405 106 $000
Plan Cost PMPM $6838 $7528 101
Employer Paid PMPM $5854 $6596 127 $000
Cost Share PMPM $984 $932 -53 $000
Cost Share as percent of Ingredient Cost 147 126 -21 00
Scripts PMPY 68 69 14 00
Retail Adjusted Scripts PMPY 75 76 16 00
Average Ingredient Cost per script $11750 $12812 90 $000
Generic Rx Utilization Rate 766 798 32 00
Mail Order Fill Rate - Percent of total 46 46 -00 00
Mail Order Fill Rate - Retail adjusted 118 119 01 00
Formulary Brand Compliance Rate 766 747 -19 00
$000 $000 00 $000
Average Cost generic script $1077 $997 -75 $000
Average Cost Preferred script $3273 $3019 -78 $000
Average Cost Non-Preferred Script $4581 $5936 296 $000
Specialty Ingredient Cost PMPM 238 295 237 00
Specialty Scripts PMPY 13 09 -319 00
Specialty as Percent of Total Employer Paid 0 0 40 0
Analysis of Charges and Payments - Pharmacy
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL Base Current Change Base Current Base Current
Dispensing Fee $6793 $7771 144 $6793 $7771 $0 $0
Gross Cost $511008 $702852 375 $511008 $702807 $0 $45
Member Cost Share $75101 $88480 178 $75101 $88462 $0 $18
Sales Tax $1645 $1657 08 $1645 $1657 $0 $0
Submitted Charges $757561 $1045329 380 $757561 $1041219 $0 $4110
Discounts $246554 $342477 389 $246554 $338412 $0 $4065
Eligible $511008 $702852 375 $511008 $702807 $0 $45
Medical amp Pharmacy Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 184 $0
lt=$100 $1485 $2425 009 48 $51
gt$100lt=$500 $50742 $68754 260 241 $285
gt$500lt=$1000 $57754 $84220 319 116 $726
gt$1000lt=$2500 $184197 $262536 994 164 $1601
gt$2500lt=$5000 $220642 $289440 1096 81 $3573
gt$5000lt=$10000 $307808 $387323 1466 53 $7308
gt$10000lt=$25000 $433251 $533558 2020 36 $14821
gt$25000lt=$50000 $272862 $303656 1149 9 $33740
gt$50000lt=$75000 $168221 $175543 665 3 $58514
gt$75000lt=$100000 $0 $0 000 0 $0
gt$100000 $522732 $534222 2022 4 $133555
Total $2219696 $2641676 10000 939 $2813
CURRENT NORMS
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments per Unique Claimant of Total Payments Payments per Unique Claimants
lt$0 $0 $0 00 0 $0 00 $0
$0 $0 $0 00 261 $0 00 $0
lt=$100 $2194 $3556 01 70 $51 00 $0
gt$100lt=$500 $58043 $77943 25 289 $270 00 $0
gt$500lt=$1000 $77542 $105134 34 147 $715 00 $0
gt$1000lt=$2500 $206436 $309046 100 193 $1601 00 $0
gt$2500lt=$5000 $241777 $328091 106 92 $3566 00 $0
gt$5000lt=$10000 $373446 $489962 159 70 $6999 00 $0
gt$10000lt=$25000 $503832 $601048 194 40 $15026 00 $0
gt$25000lt=$50000 $443308 $476307 154 14 $34022 00 $0
gt$50000lt=$75000 $341800 $362988 117 6 $60498 00 $0
gt$75000lt=$100000 $325086 $336391 109 4 $84098 00 $0
gt$100000 $0 $0 00 0 $0 00 $0
Total $2573464 $3090466 1000 1186 $2606
Minor Therapeutic Classes
Rank by Current period plan spend
BASE CURRENT CHANGE NORM
Top 15 Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM
MultipleLateral Sclerosis $757 8 2 $981 11 2 296 375 00 $000
Antineoplastics $787 68 8 $721 51 8 -84 -250 00 $000
Asthma Related $741 246 88 $661 338 125 -108 374 420 $000
Stimulants $443 177 31 $514 229 38 159 294 226 $000
Antidepressants $485 464 69 $374 530 98 -228 142 420 $000
Anti-Inflam Disease Modifiers $114 3 2 $349 8 3 2072 1667 500 $000
Cystic Fibrosis $000 0 0 $318 2 1 00 00 00 $000
Contraceptives $329 389 70 $314 528 87 -46 357 243 $000
Acne Agents $174 56 24 $195 58 30 119 36 250 $000
Insulins $133 51 8 $170 74 9 273 451 125 $000
Antivirals $112 70 26 $150 79 31 344 129 192 $000
Tetracyclines $163 62 20 $150 91 34 -82 468 700 $000
Lipid Lowering $144 128 26 $141 209 37 -20 633 423 $000
Antiulcer $129 181 46 $140 170 42 84 -61 -87 $000
Hypoglycemics $122 104 11 $139 135 17 135 298 545 $000
Other $2206 2342 1044 $2212 2973 1316 03 269 261 $000
Top Drugs By Total Plan Spend
Current Rank Top 20 Drug Name Indication Tier of Scripts Plan Spend Employer Paid Cost Share Base Rank
1 GILENYA Multiple Sclerosis Non-Preferred Brand 11 $93117 $92282 $835 2
2 GLEEVEC Cancer Preferred Brand 10 $66518 $66518 $0 1
3 PULMOZYME Cystic Fibrosis Preferred Brand 2 $30214 $30074 $140 NA
4 XOLAIR Asthma Preferred Brand 3 $28214 $27996 $217 3
5 METHYLPHENIDATE ER ADHDNarcolepsy Generic 79 $19345 $18053 $1292 5
6 CYMBALTA Depression Preferred Brand 53 $17555 $15865 $1690 4
7 HUMIRA Arthritis Preferred Brand 2 $14926 $14926 $0 NA
8 ENBREL Arthritis Preferred Brand 5 $11505 $11380 $125 45
9 ATRIPLA HIV Non-Preferred Brand 5 $9500 $9275 $225 6
10 CREON Cystic Fibrosis Preferred Brand 2 $8332 $8192 $140 NA
11 LIALDA Crohns Disease Preferred Brand 10 $7975 $7725 $250 9
12 ONE TOUCH ULTRA TEST STRIPS Diabetes SuppliesOther 24 $7823 $7183 $640 11
13 ADDERALL XR ADHD Preferred Brand 25 $7512 $6887 $625 43
14 LEVALBUTEROL HCL Asthma Generic 12 $7099 $6959 $140 NA
15 AMPHETAMINE SALT COMBO ADHD Generic 64 $6821 $5811 $1010 25
16 LOVENOX Blood thinner Non-Preferred Brand 3 $6782 $6617 $165 NA
17 CIMZIA Crohns Disease Non-Preferred Brand 1 $6708 $3821 $2887 14
18 LUNESTA Sedative Non-Preferred Brand 25 $6050 $5159 $891 13
19 ORACEA Infection Preferred Brand 14 $6016 $5666 $350 20
20 NUVIGIL Narcolepsy Non-Preferred Brand 13 $5904 $4896 $1008 30
Top 25 specific drug therapeutic classes ranked by of scripts
Current Rank Drug Name Tier Indication Scripts Ingredient Cost per Script
1 SERTRALINE HCL Generic Depression 118 $1976
2 LISINOPRIL Generic Hypertension 117 $1097
3 AMOXICILLIN Generic Infection 110 $1023
4 HYDROCODONE-ACETAMINOPHEN Generic Pain 105 $2137
5 FLUTICASONE PROPIONATE Generic Nasal Congestion 94 $3130
6 SYNTHROID Preferred Brand Thyroid 93 $2689
7 AZITHROMYCIN Generic Infection 90 $2286
8 LEVOTHYROXINE SODIUM Generic Thyroid 87 $1067
9 METHYLPHENIDATE ER Generic ADHDNarcolepsy 79 $24337
10 AMPHETAMINE SALT COMBO Generic ADHD 64 $10471
11 SIMVASTATIN Generic Cholesterol 64 $1644
12 METFORMIN HCL ER Generic Diabetes 63 $7571
13 CITALOPRAM HBR Generic Depression 63 $1045
14 MONTELUKAST SODIUM Generic Asthma 62 $5695
15 ATORVASTATIN CALCIUM Generic Cholesterol 61 $3772
16 FLUOXETINE HCL Generic Depression 56 $1345
17 OMEPRAZOLE Generic Ulcer Heartburn 55 $3224
18 CYMBALTA Preferred Brand Depression 53 $32709
19 LOSARTAN POTASSIUM Generic Hypertension 50 $2410
20 ZOLPIDEM TARTRATE Generic Sedative 50 $1799
21 BUPROPION XL Generic Depression 49 $5055
22 MICROGESTIN FE Generic Contraception 48 $2641
23 AMLODIPINE BESYLATE Generic Hypertension 48 $1508
24 ALPRAZOLAM Generic Anxiety 48 $595
25 VALACYCLOVIR Generic Antivirals 46 $7037
Top 25 specific drug therapeutic classes ranked cost per scripts
Current Rank Drug Name Unique Individuals Bio-Pharmaceutical Indication Ingredient Cost per Script Ingredient Cost Scripts
1 PULMOZYME 1 Y Cystic Fibrosis $15107 $30214 2
2 XOLAIR 1 Y Asthma $9405 $28214 3
3 GILENYA 2 N Multiple Sclerosis $8465 $93117 11
4 HUMIRA 1 Y Arthritis $7463 $14926 2
5 CIMZIA 1 Y Crohns Disease $6708 $6708 1
6 GLEEVEC 1 N Cancer $6652 $66518 10
7 CAYSTON 1 N Infection $5758 $5758 1
8 VANCOMYCIN HCL 1 N Infection $4246 $4246 1
9 CREON 2 N Cystic Fibrosis $4164 $8328 2
10 VALCYTE 1 N Antivirals $2720 $5440 2
11 ENBREL 1 Y Arthritis $2301 $11505 5
12 LOVENOX 1 N Blood thinner $2261 $6782 3
13 ATRIPLA 1 N HIV $1900 $9500 5
14 ABSORICA 1 N Acne $1817 $3634 2
15 MEPRON 1 N Infection $1702 $3405 2
16 ZYVOX 1 N Infection $1602 $1602 1
17 HUMATROPE 1 Y Growth Hormone $1559 $1559 1
18 SIMCOR 1 N Cholesterol $1154 $3463 3
19 VANOS 1 N Itching Inflammation $1141 $1141 1
20 ANDROGEL 2 N Hormone Replacement $1092 $2183 2
21 SOLODYN 1 N Infection $891 $1782 2
22 PENTASA 2 N Crohns Disease $874 $3497 4
23 ENOXAPARIN SODIUM 1 N Blood thinner $800 $800 1
24 LIALDA 2 N Crohns Disease $779 $7786 10
25 ASACOL HD 1 N Crohns Disease $777 $777 1
Pharmacy Scripts and Cost by Age Category
Average Number of Prescriptions by Age Category Base Current Change Average Pharmacy Payments by Age Category Base Current Change
lt1 01 00 -598 lt1 $135 $45 -665
1-17 09 08 -83 1-17 $259 $454 756
18-29 10 13 308 18-29 $902 $723 -198
30-39 21 17 -166 30-39 $670 $1015 515
40-49 15 15 20 40-49 $608 $514 -155
50-59 12 13 102 50-59 $1959 $1699 -133
60-64 01 02 1123 60-64 $1790 $913 -490
AVERAGE 68 69 15 AVERAGE $759 $819 79
of Prescriptions by Age Category Base Current Change of Payments by Age Category Base Current Change
lt1 14 06 -09 lt1 04 01 -03
1-17 132 120 -13 1-17 80 126 46
18-29 144 186 42 18-29 206 156 -50
30-39 301 248 -53 30-39 229 293 64
40-49 222 223 01 40-49 143 120 -23
50-59 175 190 15 50-59 308 290 -18
60-64 11 24 13 60-64 31 13 -18
AVERAGE 1000 1000 00
Percent of Prescriptions Base Current Change Percent of Payments Base Current Change
Female 596 575 -20 Female 547 572 25
Male 404 425 20 Male 453 428 -25
Average Prescriptions Base Current Change Average Payment per Unique Claimant Base Current Change
Female 8716 8673 -05 Female $768 $881 148
Male 5194 5462 52 Male $750 $749 -01
Top 10 Drugs for Top 5 Therapeutic Classes by Number of Prescriptions
Pharmacy Statistics by Therapeutic Class Including Brand Name
Base Current Base - Current Change
Therapeutic Class Brand Name Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount
Contraceptivesoral Microgestin Fe 30 1008 6 $1035 48 1344 7 $1347 333 -1000 1202 301
Contraceptivesoral Loestrin 24 Fe 70 2184 13 $6034 44 1344 9 $4046 -385 -428 -280 -329
Contraceptivesoral Necon 18 684 3 $666 31 791 3 $880 156 -1000 1067 322
Contraceptivesoral Apri 5 140 1 $130 27 721 3 $744 4150 -1000 8271 4714
Contraceptivesoral Gianvi 4 112 1 $248 22 672 6 $1484 5000 -1000 6125 4977
Contraceptivesoral Reclipsen 16 448 2 $423 20 560 2 $572 250 -1000 1172 351
Contraceptivesoral Sprintec 4 112 2 $83 16 448 3 $316 3000 -1000 6259 2823
Contraceptivesoral Trinessa 0 0 0 $0 15 420 3 $344 00 00 00 00
Contraceptivesoral Syeda 3 84 1 $205 15 476 3 $1143 4667 -1000 5551 4590
Contraceptivesoral Levora-28 11 308 1 $321 15 420 2 $430 364 -1000 1037 340
Contraceptivesoral All Other 205 7116 53 $13548 258 8784 67 $15902 234 -504 415 174
Contraceptivesoral Subtotal 366 12196 65 $22693 511 15980 79 $27209 310 -562 515 199
Selective Serotonin Reuptake Inhibitor (Ssris) Sertraline Hcl 81 2718 27 $1359 118 4020 38 $2518 479 504 1598 852
Selective Serotonin Reuptake Inhibitor (Ssris) Citalopram Hbr 65 1950 19 $716 63 1890 25 $757 -31 -168 867 57
Selective Serotonin Reuptake Inhibitor (Ssris) Fluoxetine Hcl 62 1840 17 $912 56 1654 20 $861 -101 95 -224 -57
Selective Serotonin Reuptake Inhibitor (Ssris) Escitalopram Oxalate 35 1170 15 $4898 38 1297 16 $1908 109 516 -705 -611
Selective Serotonin Reuptake Inhibitor (Ssris) Paroxetine Hcl 27 810 6 $1602 34 1020 6 $2077 259 -236 520 297
Selective Serotonin Reuptake Inhibitor (Ssris) Fluvoxamine Maleate 0 0 0 $0 5 150 1 $1302 00 00 00 00
Selective Serotonin Reuptake Inhibitor (Ssris) Luvox Cr 9 270 2 $2308 3 90 1 $973 -667 -667 -559 -578
Selective Serotonin Reuptake Inhibitor (Ssris) Prozac 1 30 1 $207 0 0 0 $0 -1000 00 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Lexapro 9 270 5 $1300 0 0 0 $0 -1000 -1000 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Subtotal 289 9058 51 $13304 317 10121 70 $10396 117 17 -301 -219
Analgesics Narcotics Hydrocodone-Acetaminophen 77 549 59 $1213 105 1057 68 $2502 925 246 2550 1062
Analgesics Narcotics Tramadol Hcl 45 527 6 $606 33 599 12 $469 137 -344 -28 -225
Analgesics Narcotics Oxycodone-Acetaminophen 26 78 24 $240 32 133 30 $352 705 393 837 467
Analgesics Narcotics Oxycodone Hcl 5 26 4 $86 26 392 11 $660 14077 2352 12785 6699
Analgesics Narcotics Fentanyl 0 0 0 $0 22 660 3 $2664 00 00 00 00
Analgesics Narcotics Methadone Hcl 5 150 1 $99 7 161 2 $156 73 194 664 569
Analgesics Narcotics Morphine Sulfate Er 1 5 1 $10 6 157 3 $174 30400 -1000 00 16426
Analgesics Narcotics Endocet 3 8 3 $38 3 14 3 $53 750 500 322 417
Analgesics Narcotics Tramadol Hcl Er 0 0 0 $0 2 60 1 $189 00 00 00 00
Analgesics Narcotics Oxycontin 0 0 0 $0 2 14 2 $57 00 00 00 00
Analgesics Narcotics All Other 4 74 2 $1256 4 41 4 $639 -446 00 -980 -491
Analgesics Narcotics Subtotal 166 1417 75 $3548 242 3288 89 $7916 1320 797 1535 1231
Thyroid Hormones Synthroid 52 1800 12 $1512 93 3240 24 $2715 800 773 1796 796
Thyroid Hormones Levothyroxine Sodium 65 2070 25 $614 87 3090 22 $1103 493 224 3772 795
Thyroid Hormones Armour Thyroid 10 300 1 $127 19 570 5 $234 900 846 00 846
Thyroid Hormones Liothyronine Sodium 8 225 2 $225 9 270 2 $219 200 125 -105 -23
Thyroid Hormones Levoxyl 22 780 5 $324 8 300 3 $141 -615 -620 -379 -565
Thyroid Hormones Np Thyroid 6 180 1 $60 4 120 1 $28 -333 -531 00 -531
Thyroid Hormones Tirosint 2 56 1 $90 3 84 1 $135 500 500 00 500
Thyroid Hormones Cytomel 0 0 0 $0 1 30 1 $182 00 00 00 00
Thyroid Hormones Subtotal 165 5411 24 $2952 224 7704 38 $4758 424 492 1499 612
Penicillins Amoxicillin 104 1092 94 $1372 110 1076 96 $1367 -15 157 -334 -04
Penicillins Amox Tr-Potassium Clavulanate 40 486 33 $1435 42 399 34 $1291 -179 -134 -81 -100
Penicillins Penicillin V Potassium 6 51 5 $74 12 116 12 $189 1275 1188 2874 1546
Penicillins Dicloxacillin Sodium 0 0 0 $0 2 17 2 $52 00 00 00 00
Penicillins Ampicillin Trihydrate 1 30 1 $15 1 5 1 $8 -833 -154 -1000 -437
Penicillins Subtotal 151 1659 114 $2896 167 1613 122 $2907 -28 101 -103 04
ALL Other Classes ALL Other Drugs 3212 87380 1500 $476379 4025 111548 1913 $661331 277 243 409 388
Total Total 4349 117121 523 $521772 5486 150254 640 $714517 283 178 402 369
Healthcare Spend and Trend Detail - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Financial Overview
Population Base Current Change
Avg Members 763 949 244
Avg Employees 331 419 268
Population by Tier Base Current Change
Employees 331 419 268
Spouses 151 180 192
Dependents 282 350 242
Average Contract Size 231 226
Total Plan Spend PMPM
Plan Spend Base Current Change Base Current Change
Medical Spend $2199402 $2486745 131 $288 $262 -91
Pharmacy Spend $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Total Employer Paid PMPM
Employer Paid Base Current Change Base Current Change
Medical Employer Paid $1852523 $2058222 111 $243 $217 -107
Pharmacy Employer Paid $446671 $626037 402 $59 $66 127
Total Combined Employer Paid $2299193 $2684259 167 $301 $283 -61
Cost Share Percent PMPM
Member Cost Share Base Current Base Current Change
Medical 158 172 $45 $45 -07
Pharmacy 144 124 $10 $9 -53
Total Cost Share 155 161 $55 $54 -15
Network Discounts Base Current Change
Total 563 497 -117
Total Plan Spend PMPM
Plan Spend by MSC Base Current Change Base Current Change
Inpatient $466518 $405828 -130 $61 $43 -300
Outpatient $627721 $801551 277 $82 $84 27
Professional $870027 $919727 57 $114 $97 -150
OMS $229787 $350526 525 $30 $37 227
Capitation $5349 $9112 704 $1 $1 370
Pharmacy $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Catastrophic Claims
Catastrophic Claimants Base Current Change
Claimants per 1000 189 190 06
Number of Claimants 12 15 250
Average Cost per Claim $68736 $55236 -196
of Total Spend 303 259 -146
Number of Claimants Average Cost Per Claimant
Relationship Base Current Change Base Current Change
Employee 3 6 1000 $66595 $60086 -98
Spouse 7 6 -143 $58236 $58673 08
Dependent 2 3 500 $108695 $38662 -644
Demographics
Female Male
of Members by Age Band and Gender Base Current Change Base Current Change
lt1 06 07 01 13 14 01
1-17 150 142 -08 145 143 -02
18-29 75 77 01 106 108 02
30-39 111 104 -07 133 129 -04
40-49 82 84 02 84 91 07
50-59 39 42 03 46 48 02
60-64 03 04 01 05 05 -00
65+ 00 00 00 00 01 01
TOTAL 467 460 -07 533 540 07
Female Male
Plan Spend by Age Band and Gender Base Current Change Base Current Change
lt1 20 12 -08 110 44 -65
1-17 96 74 -22 59 77 18
18-29 51 58 07 32 62 30
30-39 160 207 47 30 35 05
40-49 216 131 -84 123 71 -51
50-59 34 76 43 60 133 73
60-64 01 00 -00 09 17 08
65+ 00 00 00 00 01 01
TOTAL 577 560 -17 423 440 17
Female Male
PMPM Spend by Age Band and Gender Base Current Change Base Current Change
lt1 $941 $427 -546 $2279 $1029 -549
1-17 $177 $130 -263 $113 $165 457
18-29 $187 $190 16 $85 $183 1150
30-39 $400 $498 245 $63 $82 291
40-49 $729 $390 -465 $408 $266 -349
50-59 $237 $452 907 $363 $897 1469
60-64 $47 $30 -360 $469 $1044 1223
65+ $0 $0 $45 $884 18457
TOTAL $343 $304 -112 $221 $257 166
Plan Spend PMPM PMPM (NET OF CATS)
Relationship Base Current Change Base Current Change Base Current Change
Employee 336 417 81 $277 $319 152 $218 $235 78
Spouse 390 328 -62 $704 $584 -170 $459 $394 -141
Dependent 274 255 -19 $264 $233 -119 $185 $196 63
ICD9 Major Combined
Number of Claimants of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 181 212 171 165 164 -01 $349933 $390400 116
Pregnancy Childbirth Puerperium 30 23 -233 118 81 -37 $250764 $193128 -230
Gastrointestinal (Including Mouth) 95 100 53 46 78 31 $98420 $185077 880
Reproductive 129 171 326 57 78 20 $121576 $184213 515
InternalExternal Injury 64 72 125 21 77 55 $45406 $181843 3005
Renal And Urologic 50 53 60 94 73 -22 $200047 $172865 -136
NeurologicalCerebrovascular 49 72 469 46 70 23 $98299 $165785 687
Neoplasms 104 125 202 53 69 16 $112605 $164382 460
General Medical Diagnoses 374 433 158 63 69 06 $133488 $162817 220
HeartCirculatory 62 73 177 104 52 -52 $221435 $123821 -441
Ear Nose And Throat (Inc Upp Resp) 209 261 249 30 52 22 $63652 $122489 924
Endocrine Nutritional Metabolic 106 120 132 22 22 -01 $47539 $51434 82
Mental Disorders 68 88 294 26 22 -04 $54496 $51417 -57
Skin And Non-Malignant Breast 117 149 274 16 19 03 $34826 $45006 292
Lower Respiratory System 107 193 804 15 19 04 $31259 $44934 437
Infectious And Parasitic 128 153 195 11 19 08 $22608 $44284 959
Immune Disorders 51 63 235 14 12 -02 $29112 $28776 -12
Newborns 23 14 -391 80 12 -68 $169262 $27644 -837
Eye 68 85 250 11 07 -05 $23904 $15771 -340
Blood And Blood Forming Organs 29 25 -138 05 05 00 $9616 $10941 138
Substance Use Disorders 1 4 3000 00 02 02 $801 $4994 5238
Biliary Tract And Liver 8 7 -125 00 02 01 $857 $3928 3584
ICD9 Major Inpatient
Number of Admissions of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 2 6 2000 149 279 129 $69695 $113127 623
Pregnancy Childbirth Puerperium 18 9 -500 245 163 -83 $114379 $65992 -423
InternalExternal Injury 0 2 00 00 157 157 $0 $63851 00
HeartCirculatory 3 2 -333 195 139 -56 $90838 $56419 -379
Gastrointestinal (Including Mouth) 2 2 00 17 102 85 $7815 $41483 4308
NeurologicalCerebrovascular 0 1 00 00 39 39 $0 $15846 00
Newborns 15 8 -467 332 39 -294 $155110 $15629 -899
Neoplasms 0 1 00 00 36 36 $0 $14591 00
Ear Nose And Throat (Inc Upp Resp) 0 1 00 00 19 19 $0 $7529 00
Immune Disorders 0 1 00 00 10 10 $0 $4079 00
Infectious And Parasitic 0 1 00 00 09 09 $0 $3601 00
Blood And Blood Forming Organs 0 1 00 00 06 06 $0 $2497 00
Endocrine Nutritional Metabolic 0 1 00 00 03 03 $0 $1184 00
Mental Disorders 0 0 00 00 00 00 $0 $0 00
Reproductive 2 0 -1000 43 00 -43 $20107 $0 -1000
Renal And Urologic 0 0 00 18 00 -18 $8574 $0 -1000
Inpatient
Inpatient Spend Base Current Change
Plan Amount $466518 $405828 -130
Cost Share $26837 $28599 66
Paid Amount $439681 $377229 -142
Plan Amount PMPM $61 $43 -300
Utilization Base Current Change
Admissions 42 36 -143
Bed Days 126 109 -135
ALOS 300 303 09
Admits per K 660 455 -310
Bed Days per K 1981 1379 -304
Average Payment per Day $3703 $3723 06
Average Payment per Admission $11108 $11273 15
DRG Severity Index 088 118 340
Inpatient Maternity amp Newborns
BASE CURRENT CHANGE
Maternity Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 204 812 89 778 -567
Csection 47 188 25 222 -464
Other 00 00 00 00 00
Total 252 1000 114 1000 -547
BASE CURRENT CHANGE
Maternity Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $5769 $2586 $6435 $3753 115 451
Csection $8402 $1680 $10475 $3492 247 1078
Other $0 $0 $0 $0 00 00
Total $6262 $2277 $7332 $3666 171 610
BASE CURRENT CHANGE
Newborn Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 157 667 76 750 -517
Premature 16 67 13 125 -195
Full Term with Compl 63 267 13 125 -799
Total 236 1000 101 1000 -571
BASE CURRENT CHANGE
Newborn Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $841 $421 $1394 $643 657 529
Premature $3402 $1134 $5046 $5046 483 3449
Full Term with Compl $0 $0 $0 $0 00 00
Full Term with Compl $35824 $4777 $2220 $1110 -938 -768
Total $10341 $2927 $1954 $977 -811 -666
Outpatient
Outpatient Spend Base Current Change
Plan Amount $627721 $801551 277
Cost Share $118565 $151672 279
Paid Amount $509156 $649879 276
Plan Amount PMPM $82 $84 27
Utilization Base Current Change
Surgery per k 708 835 180
Diagnostic per k 13160 11764 -106
ER per k 1525 1455 -46
UC per k 645 557 -137
Other per k 9135 9234 11
Surgery CostService $1646 $2547 547
Diagnostic CostService $303 $274 -96
ER CostVisit $1223 $1391 137
UC CostVisit $165 $157 -52
Other CostService $301 $290 -35
Network Base Current Change
Office Visit 984 960 -25
Spend 992 954 -39
Professional
Professional Spend -- Inpatient Base Current Change
Plan Amount $202531 $82905 -591
Cost Share $25552 $12402 -515
Employer Paid $176979 $70504 -602
Plan Amount PMPM $27 $9 -671
Utilization per K Spend Per Service
Professional Inpatient Base Current Change Base Current Change
Anesthesia 377 253 -330 $1719 $987 -426
Obstetrics 425 126 -702 $1789 $1892 58
IP Visit 1305 1088 -166 $142 $128 -96
Surgery 660 202 -694 $1589 $664 -582
Newborn Care 550 177 -678 $385 $374 -31
Consult 126 177 408 $245 $248 14
Lab 5692 2834 -502 $8 $14 748
ER 110 63 -425 $241 $547 1270
Pathology 157 202 287 $133 $119 -102
Radiology 1053 405 -616 $51 $43 -147
Other 1116 417 -626 $137 $142 42
Professional Spend -- Outpatient Base Current Change
Plan Amount $667496 $836822 254
Cost Share $159281 $207263 301
Employer Paid $508215 $629558 239
Plan Amount PMPM $87 $88 08
Utilization per K Spend Per Service
Professional Outpatient Base Current Change Base Current Change
Anesthesia 535 721 349 $762 $865 135
Surgery 4167 4465 72 $277 $349 260
Consult 1635 1341 -180 $276 $257 -70
Prev Med 6682 6945 39 $134 $138 28
Diagnostic 2170 2555 178 $141 $130 -76
EampM 25535 25490 -02 $105 $106 09
Radiology 7704 7147 -72 $108 $97 -106
MHSA 5063 4579 -96 $105 $96 -94
RehabTherapy 28270 26299 -70 $43 $37 -152
Lab 24371 19645 -194 $23 $23 -08
Other 26006 24908 -42 $56 $61 101
Professional Office Visits Base Current Change
Plan Amount $312114 $420000 346
Cost Share $49291 $73375 489
Employer Paid $262823 $346625 319
Plan Amount PMPM $41 $44 82
Plan Cost per Office Visit $160 $171 70
Plan Cost per PCP Visit $156 $163 46
Plan Cost per Specialist Visit $167 $184 97
Utilization per K Spend Per Visit
Professional Office Visits Base Current Change Base Current Change
EampM 24733 24908 07 $105 $106 13
Prev Med 6525 6856 51 $135 $137 16
OMS Drugs 6352 6439 14 $55 $76 372
ImmunInject 9780 9538 -25 $26 $27 35
Surgery 1352 1670 235 $143 $146 25
Lab 8286 9690 169 $16 $17 57
Radiology 1572 1429 -91 $73 $95 300
Diagnostic 959 1379 438 $82 $89 82
RehabTherapy 1038 2049 975 $31 $32 40
Allergy 2626 1796 -316 $26 $27 34
Other 4072 5591 373 $50 $35 -297
Analysis of Charges and Payments - Medical
TOTAL IN NETWORK OUT OF NETWORK
Base Current Change Base Current Base Current
Average Number of Members 763 949 244
Total Unique Claimants 717 873 218 714 864 93 162
Plan Utilization 9395 9198 -21 9355 9103 1219 1707
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL (FFS Only) Base Current Change Base Current Base Current
Submitted Charges $5081452 $5142016 12 $4753676 $4933220 $327776 $208796
Charges Denied Due to Lack of Information $54591 $9499 -826 $52656 $4138 $1934 $5361
Net Charges $5026861 $5132517 21 $4701019 $4929082 $325842 $203435
Discounts $2299447 $2154569 -63 $2299447 $2154569 $0 $0
Plan Exclusions $94046 $59724 -365 $54003 $41057 $40044 $18667
Amounts above MRC $0 $0 00 $0 $0 $0 $0
Pre-Existing Conditions $1712 $2356 376 $1712 $2061 $0 $295
Ineligible Claimants $1529 $290 -810 $529 $290 $1000 $0
Plan Max Exceeded $13090 $124 -991 $13090 $124 $0 $0
Covered by Medicare $291 $319573 1098965 $291 $316871 $0 $2702
Other Reasons Not Covered $496280 $139762 -718 $285960 $66769 $210319 $72993
Total Amounts Not Covered $2906394 $2676398 -79 $2655031 $2581741 $251363 $94656
Covered Charges $2120467 $2456119 158 $2045988 $2347341 $74478 $108778
DeductibileCopay $224231 $294702 314 $192805 $228848 $31426 $65853
Coinsurance $122649 $133821 91 $111588 $118704 $11061 $15117
Member Cost Sharing $346880 $428522 235 $304393 $347552 $42487 $80970
COB $274 $82814 301706 $274 $81824 $0 $990
Payments $1773025 $1947427 98 $1741197 $1919525 $31828 $27902
Total Medical $2119905 $2375950 121 $2045590 $2267077 $74315 $108873
INCLUDES ALL CLAIMS PAID IN NETWORK INCLUDING CLAIMS NOT SUBJECT TO STANDARD DISCOUNT RATE GUARANTEE CALCULATIONS
Choice Fund Summary
Measures Current
EMPLOYER FUNDED
Medical $0
Pharmacy $0
Network Penetration amp Discounts
Base Current
MSC Plan Amount In Network Discounts Plan Amount In Network Discounts
Inpatient Facility $466518 1000 613 $405828 1000 486
Outpatient Facility $627721 953 646 $801551 991 567
Professional $870027 954 451 $919727 915 445
All Other $155639 978 399 $248844 948 337
Total $2119905 966 563 $2375950 964 497
Base
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 41 $869533 $336113 1 $305936 $130405
Outpatient Facility 404 $1675141 $592884 12 $96719 $34838
Professional 703 $1344808 $738017 82 $196313 $132010
All Other 336 $193049 $116044 15 $40595 $39594
Total 714 $4082530 $1783058 93 $639563 $336847
Current
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 34 $873336 $448909 0 $29442 -$43082
Outpatient Facility 493 $1807881 $783462 33 $35317 $18089
Professional 857 $1388625 $771637 136 $223204 $148091
All Other 423 $262408 $173883 31 $79249 $74961
Total 864 $4332250 $2177891 162 $367212 $198059
Network Base Current Change Norm
Admissions In Network 10000 10000 00
of Office Visits In Network 9842 9598 -24
Medical Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 228 $0
lt=$100 $1506 $2269 008 38 $60
gt$100lt=$500 $56758 $74636 320 273 $273
gt$500lt=$1000 $59097 $84572 333 120 $705
gt$1000lt=$2500 $148905 $217579 840 141 $1543
gt$2500lt=$5000 $129788 $175149 732 51 $3434
gt$5000lt=$10000 $247890 $313290 1398 45 $6962
gt$10000lt=$25000 $339092 $423594 1913 31 $13664
gt$25000lt=$50000 $226934 $252007 1280 8 $31501
gt$50000lt=$75000 $47218 $50384 266 1 $50384
gt$75000lt=$100000 $95355 $98256 538 1 $98256
gt$100000 $420481 $428171 2372 3 $142724
Total $1773025 $2119905 10000 940 $2255
CURRENT
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 321 $0
lt=$100 $2285 $3636 012 60 $61
gt$100lt=$500 $65549 $88392 337 334 $265
gt$500lt=$1000 $66893 $95414 343 134 $712
gt$1000lt=$2500 $170051 $263612 873 165 $1598
gt$2500lt=$5000 $199769 $272522 1026 74 $3683
gt$5000lt=$10000 $270211 $358285 1388 51 $7025
gt$10000lt=$25000 $394936 $466607 2028 31 $15052
gt$25000lt=$50000 $262394 $283616 1347 8 $35452
gt$50000lt=$75000 $276850 $295828 1422 5 $59166
gt$75000lt=$100000 $238490 $248037 1225 3 $82679
gt$100000 $0 $0 000 0 $0
Total $1947427 $2375950 10000 1186 $2003
Page 11: Consultative Analytics Reporting

10

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

23 Naming your Request

New CAP Utilization Screen - This is where you will begin to build your report package There are five action steps on the New CAP Utilization screen that will need to be completed to submit your report request The steps are as follows

Name your request Select product structure (s) Select reports Select parameters (dates) Submit your request

5 The screen default will automatically generate a report name date and time stamp

To change the name click in the field box and enter the desired name for your report

24 Product Selection

6 Select the product structure (s) you want to include in your report The default selects all available products to include in your report To deselect all click in the ldquoSelect Allrdquo checkbox and select the product structure desired At a high level the first character represents if the product is for Dental (D) Medical (M) or Pharmacy (R) and the next three characters represent the type such as Open Access Plus (OAP) or Performance (PER) The remaining four numbers are planbenefit specific please contact your client manageraccount manager for additional details

11

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

25 Report Selection

7 Select the desired reports (refer to appendix A to view sample report slides)

26 Parameters

Incurred Reporting

bull CAP reports are on an incurred basis for all funding types bull Incurred provides a better method for assessing the impact of plan design changes as

it allows time periods to be a 11 match bull Incurred basis increases accuracy by measuring utilization when it happens rather

than when the claim is paid bull Incurred ndash Allows user to specify the incurred dates of service The dates entered here

should be the dates you wish to analyze Selecting Dates

bull Incurred Current and Base ndash Select date range for current and base period analysis bull Current start and end dates represent the most recent time period bull Base start and end dates represent the prior time period

8 Click the Current period dropdown box to select your start and end date 9 Click the Base period dropdown box to select your start and end date

12

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

27 Submitting your Request

10 Review the information selected for your report package 11 If you want to start over click the Reset command button This action will clear the

form An alert message will verify that you want to continue to reset Cancel or click okay

12 If you want to proceed and submit your request click the submit command button to launch the request confimation window

13 In the confirmation request window Click the OK command button to navigate to

your Request Queue where you can view the request status as Submitted

If your report request does not successfully submit and you receive an alert notification message review the message for additional details and instructions (alert notifications will be visible along the top of the page)

13

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

28 Alert Notifications Message ndash Product and Report Selection does not

Correspond

If your report request did not submit due to product structure selections vs report content selections and you received an alert notification message review the message and adjust your report parameters as necessary

Figure 4

Alert Notification Message-Product and Report Selection does not

Correspond

14

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

29 Alert Notifications Messages ndash Guaranteed Cost

Guaranteed cost Fully Insured Accounts-If an account is identified as guaranteed cost

Fully Insured and the subscriber count is less than 100 for medicalpharmacy or less than 200 for dental for the account as a whole then the user will be displayed with a message upon first entering the page The account is ineligible for CAP reporting and the request cannot be submitted

If this message is displayed for an account that has more than 100 subscribers be sure that

you have selected all product structure to ensure all subscribers are captured in the request

Figure 5

Alert Notification Message ndash Guaranteed Cost

15

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

210 Alert Notifications Messages ndash Minimum Subscriber Threshold

Figure 6

Alert Notification Message-Reports do not Pass Minimum Subscriber

Threshold for Accounts When PHI is NO

16

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

211 Alert Notifications Messages ndash Overlapping Dates

The cause of the overlapping dates alert notification message as Shown in Figure 7 where the date range selected for the current period is 82012 through 072013 The Base period date range is 82011 to 072013 The base and current periods are overlapping To correct this change the base period end date to 072012

Figure 7

Alert Notification Message- Overlapping Dates

Corrected dates shown below

17

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

30 My Request Queue ndash Report Pickup Return to Table of Contents

The My Request Queue heading rows include

CRP Request ID Request Date Report Title Status Comments Report Pickup and Parameters

Report Statuses are reported under the Report Status heading There are four statuses to note

Submittedndash Your request has been submitted and is being processed

Completed ndash Your request is approved completed and ready for pickup

ErrormdashAfter the request has been submitted the request queue will display comments for any Error status instructing the user on why the request errored out and tips for submitting a successful request

Not AvailablemdashThis status is used when a request runs successfully and there is insufficient data to produce report output the request queue will display comments for any Not Available status instructing users on the issue or problem

1 To access your Reports Queue repeat steps 1 through 3 then Click on the My Request

Queue link on the Main Welcome Page

To pick up a completed report The reports Queue view defaults on 30 days You can change the time period by clicking on the dropdown box and selecting desired period

2 Under the report pickup heading click the pickup report icon to launch download pop-up window

3 Click on the report view icon to open and or click the download button

18

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

31 My Request Queue Statuses Error Figure 8

My Request Queue- Report Status Error

19

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

32 My Request Queue Status Not Available

Figure 9

My Request Queue-Report Statuses-Not Available

20

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

33 My Request Queue ndash Viewing Parameters

1 To view the report parameters Click the magnyfying glass icon to open the parameters

window

Figure 10

My Request Queue-Report Parameters

21

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

40 Posted Reports Queue Return to Table of Contents

Posted Reports Queue allows you to view CAP reports that have been posted by the Internal Cigna team for this account

From the Main Welcome screen

1 Consultative Analytics Platform 2 Click the Posted Reports Queue link

Figure 11

Posted Reports Queue

3 Click the dropdown box to select desired view request dates 4 Click the Report Pickup Icon to launch the

22

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix A

Sample Reports Return to Table of Contents

CRP-CAP Dental Report Sample

See PDF attachment for file name

cap_request_dental_crp_sampleppt

CRP-CAP Health Care Trend and Spend Report

Sample

See PDF attachment for file name

cap_tc_excel_request_crp_samplexls

23

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

Appendix B

Glossary of Terms (Medical)

See PDF attachment for file name

Glossery of Terms - Medical

Glossary of Terms (Dental)

See PDF attachment for file name

Glossary of Terms - Dental

24

Published 02172014 Client Resources Portal-Consultative Analytics Reports_V- 4 Rev 04092014

ldquoCignardquo and the ldquoTree of Liferdquo logo are registered service marks of Cigna Intellectual Property

Inc licensed for use by Cigna Corporation and its operating subsidiaries All products and

services are provided by or through such operating subsidiaries including Cigna Health and Life

Insurance Company and Connecticut General Life Insurance Company and not by Cigna

Corporation

March 10 2014 copy 2014 Cigna

Glossary of Terms (Dental)

Additional Plan Design Savings Savings generated from contractual limitations and benefits exclusions Adjunctive General Services Palliative treatments consultations emergency care second opinions and anesthesia Age Maximum Savings due to age limits on fluoride treatments sealants orthodontic services and other services Alternate Benefit Provision This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards Annual Maximum Savings due to a patient reaching the maximum payment under the plan often per calendar year Average Area Charge Average charge based on the number of dentist in the geographical area pertaining to your membership Basic Restorative Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment) Benefit Option This code is used to identify different Cigna product lines purchased by a customer Charges The amount charged by a dentist for dental services rendered Children Children are defined as child step-child handicapped child eligible students and adult dependent Claim Branch This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure Coinsurance The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Covered Employees The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had at one day of coverage

Glossary of Terms (Dental)

Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits DiagnosticPreventive Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments Endodontics The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth Frequency Maximum Savings due to frequency limits on examinations cleanings radiographs crowns and other services Ineligible Charges Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Major Restorative Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures) Member An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents Missing Tooth Limitation A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Oral Surgery Non-surgical and surgical extractions and other surgical procedures Orthodontics Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers Other Savings Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design

Glossary of Terms (Dental)

Paid Claims That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan Patient A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network Periodontics Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment Pre-Determination of Benefits (PDB) A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended Provider Discounts The difference between the contracted payment amount and the average area charge for a procedure Scheduled Plan Savings Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan Services The number of individual dental procedures rendered by dental care providers Utilization Management The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures

Glossary of Terms (Medical)

ACE inhibitors Inhibitors of Angiotensin-Converting Enzyme are a group of pharmaceuticals that are used in treatment of hypertension and congestive heart failure Active with Disease Management Engaged customers with ongoing interactions with a case manager Active with Pharmacy Services Engaged customers with ongoing interactions focused on coordinating medication refills Acute An illness of short duration (as opposed to chronic illness) Acute Major Experienced episodes of care greater than $500 that are not a chronichealthymaternity Acute Minor Experienced episodes of care less than $500 that are not chronichealthymaternity and have a low amount of facility related costs Admission An overnight confinement to a facility Admissions Reviewed Activity performed by a case manager prior to a scheduled admission to identify and address any issues challenges or gaps Asthma Inhaled Corticosteroids Asthma Inhaled Corticosteroids are often prescribed as a treatment for asthma Average Cost Sum of total paid claims divided by count of individuals incurring costs for medical and pharmacy services Brand Name

The proprietary or trade name of the medication

Breast Cancer Screening

Measures the percent of qualified women 40-69 years of age that are compliant with mammogram screening

Capitation

Arrangement where network providers receive a set dollar amount of money per covered member assigned to

their practice even if no services rendered

Cardiac catheterization

A medical procedure used to diagnose and treat certain heart conditions

Case Management

Coordination of services to help meet a patients health care needs usually when the patient requires multiple

services from multiple providers

Glossary of Terms (Medical)

Catastrophic Term used to describe when a member has accumulated payments in excess of $50000 for a specified time period Centers of Excellence Network hospitals that have achieved the highest (three star) scores for cost efficiency and effectiveness in treating selected proceduresconditions based on publicly-available patient data

Cervical Cancer Screening

Measures the percent of qualified members greater than 29 years of age who received at least one pap smear

Chronic

Defined as an illness or sickness that is not curable but may be controlled with treatment

Chronic Obstructive Pulmonary Disease (COPD) Defines a group of diseases characterized by airflow obstruction and includes chronic bronchitis and emphysema Churn Those members who either enrolled or disenrolled or did both during the analysis period (includes newborns) Coinsurance A cost sharing benefit feature between the insured (customer) and the insurer (Cigna) which represents their respective responsibility for a covered expense typically expressed as a pair of percentages Colon Cancer Screening Colorectal Cancer Screening (CRC) can detect pre-malignant polyps and guide their removal which in theory can prevent the development of colon cancer Co-managed Engaged customers working together with TheraCare and another Health Advocacy program(s) Condition Status Engaged customers that have completed a condition-specific assessment that measures disease severity Convenience Care Treatment for common family ailments such as strep throat pinkeye and athletes foot Coordination of Benefits (COB)

The amount saved when your Cigna-administered plan pays secondary to the employees primary plan It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary Copay Predetermined fees for medical services covered by a benefit plan which are paid by the member at the time of service Coronary angioplasty A medical procedure in which a balloon is used to open a blockage in a coronary (heart) artery narrowed by atherosclerosis improving blood flow

Glossary of Terms (Medical)

Coronary Artery Bypass Graft (CABG) Surgery where blood flow is rerouted through a new artery or vein that is grafted around diseased sections of coronary arteries Cost Share Benefit plan arrangement requiring that the participant pay a portion of the costs This includes copayments coinsurance and deductibles Covered Charges Net charges minus the items not covered by the benefit plan Items not covered include charges for ineligible services network discounts etc CT A diagnostic imaging scan also called a Cat Scan (computed tomography) Declining Engaged customers that have completed an assessment two times and have demonstrated a worsening of their condition Deductible An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits Demographic Risk Score Risks based on gender and age of the member Denied Charges Amounts not covered due to lack of information about the claim Diabetes retinopathy Diabetic retinopathy is the most common diabetic eye disease and a leading cause of blindness in American adults Diagnostic Testing Refers to other significant testing procedures not named - examples include doppler electrocardiograph cardiac ultrasound and sleep studies Did Not Engage Reached customers who declined to engage with TheraCare Discounts Amounts reduced by a contractual fee arrangement with network participating providers prompt pay arrangements or Hospital Savings Program (HSP) Emergency Room - Diagnostic Groupings Musc - Musculoskeletal ENT - EarNoseThroat Skin - Skin Resp - Respiratory Circ - Circulatory Dig - Digestive Inj - Injury

Glossary of Terms (Medical) Engaged Reached customers who have an ongoing interaction with TheraCare Episode Risk Group (ERG) Uses pre-determined weights and a members profile to calculate a risk score This risk assessment is intended to evaluate current and future risks Episode Treatment Group (ETG) An illness classification methodology derived by analyzing actual claim experience and clinical review Esophagitis (digestive) Inflammation of the lining of the esophagus the tube that carries food from the throat to the stomach Evaluation and Management (EampM) EampM services refer to visits and consultations furnished by physicians Facility A site where health care services are delivered including hospitals convalescent units skilled nursing facilities and birthing centers Facility Outpatient Refers to services and costs that are incurred at a facility but did not result in an admission Fee for Service Compensating providers for rendering patient care which is based on an as services are rendered basis Gaps In Care Occurs when individuals do not receive or adhere to care that is consistent with medically proven guidelines for prevention and treatment Gastroenteritis (digestive) A condition that causes irritation and inflammation of the stomach and intestines (the gastrointestinal tract) Generic Drug A prescription drug that has the same active-ingredient formula as a brand-name drug Generic Efficiency This metric illustrates the rate of generic utilization for drugs in which a generic option is available HbA1c Test Glycohemoglobin blood test measures the average blood glucose level over the past 120 days Health Advisor (HA) Health specialists provide highly personalized management outreach and coaching to help members navigate through healthcare choices Health Advocacy Health Advocacy is the term Cigna uses to describe the process we use to improve health and lower costs for our customers and members Health Information Lines (HIL)

Provides customers with telephonic access to a health specialist and audio library when they have a health

question or need information about available treatment options

Glossary of Terms (Medical)

Healthy Babies Program

A voluntary prenatal program which offers expectant parents educational materials to encourage early prenatal

care and promote a healthy pregnancy Healthy Pregnancies Healthy Babies Program (HPHB) HPHB is a comprehensive maternity management program where goal is to reduce the number of pre-term and underweight babies ICD-9 International Statistical Classification of Disease used for morbidity and mortality statistics reimbursement systems and automated decision support Identified for Outreach Distinct customers targeted for TheraCare contact based on taking a specialty medication for their targeted condition Improving Engaged customers that have completed an assessment two times and have demonstrated an improvement in the status of their condition In-Network Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship Inpatient Refers to services and costs that are incurred during a facility admission LDL-C Screening Blood test which measures low-density lipoprotein cholesterol Lipotropics Drugs which are designed to lower cholesterol and triglyceride levels which help reduce amount of overall fatty substances in the blood Mail Order Drugs A feature of a pharmacy program that enables a participant to send their prescription (and any applicable copay) directly to a mail-order vendor Maintenance Drugs Medications that are prescribed for long-term treatment of chronic conditions such as diabetes high blood pressure or asthma Major Diagnostic Categories (MDC) Industry standard groupings of ICD-9 diagnostic codes which relate to various body systems for inpatient and outpatient claims Major Joint (musculoskeletal) Examples of what comprises this category are major joint and limb reattachments hip or knee replacement Medication Adherence Reflection of the degree to which the patient is adhering to the prescribed medication treatment regimen

Glossary of Terms (Medical)

Medication Adherence Rate (MPR) MPR is calculated as the sum of the days supply (from claims) for a medication during a defined period of time divided by the number of days elapsed during the period MRI Magnetic Resonance Imaging - a type of diagnostic test Network Dollar Penetration All charges submitted by in-network providers as a percentage of overall charges NICU Neonatal Intensive Care Unit which provides a high level of intensive care to premature infants No Change Engaged customers that have completed an assessment two times and have not demonstrated an improvement or worsening of their condition Non-Preferred Brand Drug Drugs in the third tier of a pharmacy program brand-name drugs that either have generic equivalents or may have one or more preferred brand options Non-Users A member that had no episode of care medical or pharmacy Norm Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated Office visit Services delivered by a physician clinician or practitioner within the confines of a professional office setting Orthopedic A branch of medicine concerned with the correction or prevention of deformities disorders or injuries of the skeleton (tendons and ligaments) Other Medical (cardiac) Some examples of what comprises this category hypertension vascular procedures and angina Other Surgical (cardiac) Some examples of what comprises this category major cardiovascular procedures circulatory disorders and pacemaker Out-of-Network Services rendered by providers who are not part of the Cigna network based on your benefit plan design Outpatient Refers to services and costs that are incurred outside of a facility admission Pathology The study and diagnosis of disease through examination of organs tissues bodily fluids and whole bodies PET scan Positron Emission Tomography scan (specialized imaging)

Glossary of Terms (Medical)

Pharmacy Payments Includes prescription drug expenses paid under a pharmacy program These expenses would not include drugs covered under the medical benefit plan PHS PHS requires precertification of coverage primarily for inpatient care PHS+ PHS+ required precertification of coverage for both inpatient care and certain select outpatient services Pre-Certification Process of confirming eligibility and collecting information prior to inpatient admissions and selected ambulatory procedures and services Predictive Model System of using historical claims data to stratify members and identify those who can best benefit from case management andor disease management Preferred Brand Drug Drugs in the second tier of a Cigna two or three tier pharmacy program which have no generic equivalent Preventive Care Measures taken to prevent illness or injury and may include examinationsscreening tests tailored to an individuals age health and family history Primary Care Practitioner Include physicians and nonphysician primary care practitioners whom members are able to select as primary care practitioners Productivity Score Engaged customers that have completed a productivity assessment that measures absenteeism and presenteeism between their first and most recent measure Professional This category includes primary care physicians specialists (oncologists cardiologists neurologists obstetricians etc) surgeons etc Radiology Radiology is the medical specialty directing medical imaging technologies to diagnose and treat diseases Reached Identified customers who have had a conversation with TheraCare Retail Relates to services rendered by participating retail pharmacies Script A dispensed prescription Services per 1000 Count of medical and pharmacy services normalized per 1000 customers

Glossary of Terms (Medical)

Specialty Case Management Case management programs targeted to impact specific diseases and conditions - examples include oncology rehab and high risk maternity Spinal fusion A surgical procedure used to correct problems with the bones (vertebrae) of the back (spine) Therapeutic Class Major therapeutic classes include Central Nervous System Cardiovascular Hormonal Anti-infectives Pain AllergyRespiratory and other drugs Total Paid Sum of total medical and pharmacy paid claims Total Population Total customers eligible for the TheraCare benefit Total Value (Medication Adherence) Cost savings associated with customers whose medication adherence rate (MPR) shifted from below to above 80 between their first and most current measure Adherence value is based on a Cigna study of differences in medical costs associated with customers who became adherent versus those who remained non-adherent Total Value (Productivity) The value of productivity is based on the difference in the percent productivity between a members first measure and most current multiplied by the median income calculated by the US Bureau of Labor Statistics Unable to Reach Number of customers identified for outreach that TheraCare was able to contact by phone Unique Claimants A count of members who had one or more claims processed for a benefit plan during a specified time period Valve Replacement Example of what comprises this category cardiac valve and other major cardiothoracic procedures Well Visits Designed to discuss general health and any problems then focus on general disease prevention and health maintenance on a regular basis

Consultative Analytics

Sample Company

Copyright 2014 Cigna - Confidential amp Privileged - Not for Distribution

SM

Table of Contents

bull Dental

bull HCST

Plan cost amp trend

Dental Summary

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot Net effective discount decreased from 154 to 149 a decrease of 05

middot Network Utilization decreased from 541 to 532 a decrease of 09

middot The number of unique members receiving a cleaning increased from 623 to 649 an increase of 26

Demographic Summary

Base

Current

Trend

Average Number of Employees

338

428

264

Average Number of Members

771

972

260

Average Member Age

282

287

18

Services per Claimant

53

56

57

of Members Using Plan

681

703

22

of Unique Members Receiving a Cleaning

623

649

26

$60

$45

$30

$15

$0

Base

Current

$1408

$2244

$2512

$2791

$3921

$5035

Cost Share PMPM

Paid Amount PMPM

Plan Spend PMPM

Claims Summary

Base

Current

Trend

Charges

$355733

$568492

598

Charges in Network

$192298

$302256

572

DNSP Charges

$16685

$39487

1367

Network Utilization

541

532

-09

DNSP Utilization

47

69

22

In Network Discounts

$51738

$77124

491

DNSP Discounts

$2879

$7477

1597

Total Discounts

$54617

$84601

549

Net Effective Discount

154

149

-05

Total Utilization

587

601

14

Plan Design Savings

$78079

$155066

986

Savings as of submitted

219

273

54

Utilization Management

and Utilization Review Savings

$29327

$57667

966

Savings as of submitted

82

101

19

Savings as of paid

151

213

62

Total Savings

$162023

$297333

835

Total Savings as of submitted

$29327

523

68

Employer Paid Amount

$193710

$271159

400

Paid Amount PEPM

$5728

$6343

107

Paid Amount PMPM

$2512

$2791

111

PAGE 3 OF 8

Dental - Utilization by Type of Service

Sample Company

Current Period reflects claims incurred between Jan 2013 and Oct 2013 paid through Dec 2013
Base Period reflects claims incurred between Jan 2012 and Oct 2012 paid through Dec 2012

Comments


middot There is an increase in cost in 6 categories and a decrease in cost in 2 categories for an overall cost trend of 111

middot There is an increase in services per thousand in 6 categories and a decrease in services per thousand in 2 categories for an overall utilization trend of 97

middot High utilization for DiagnosticPreventive services can lead to lower usage of other service categories

Employer Paid by Service Type - PMPM

Base

Current

Trend

DiagnosticPreventive

$1402

$1475

52

Basic Restorative

$316

$432

367

Major Restorative

$262

$387

474

Endodontics

$156

$097

-377

Periodontics

$127

$137

80

Oral Surgery

$105

$085

-192

Orthodontics

$114

$117

19

Other Services

$030

$062

1046

Total

$2512

$2791

111

Services per 1000 Members by Type

Base

Current

Trend

DiagnosticPreventive

32934

33710

24

Basic Restorative

4078

5474

342

Major Restorative

872

1693

942

Endodontics

389

259

-333

Periodontics

1401

1446

32

Oral Surgery

918

1001

90

Orthodontics

1385

1223

-117

Other Services

1230

2570

1090

Total

43206

47376

97

PAGE 4 OF 8

Glossary

Additional Plan Design Savings
Savings generated from contractual limitations and benefits exclusions
Adjunctive General Services
Palliative treatments consultations emergency care second opinions and anesthesia
Age Maximum
Savings due to age limits on fluoride treatments sealants orthodontic services and other services
Alternate Benefit Provision
This provision includes a three-tier claim review process monitored by Dental Claim Analysts Dental Reviewers and Dental Consultants Under this process proposed treatment plans are examined by Dental Reviewers and approved denied or referred to Dental Consultants for alternate treatment decisions Where appropriate the Dental Consultant will recommend alternate treatments considered to be less costly and consistent with professional dental standards
Annual Maximum
Savings due to a patient reaching the maximum payment under the plan often per calendar year
Average Area Charge
Average charge based on the number of dentist in the geographical area pertaining to your membership
Basic Restorative
Dental treatments or procedures performed to repair and restore individual teeth due to decay erosion trauma or improper function Basic services may include fillings oral surgery endodontics (root canals) and periodontics (tissuebone treatment)
Benefit Option
This code is used to identify different Cigna product lines purchased by a customer

Charges
The amount charged by a dentist for dental services rendered
Children
Children are defined as child step-child handicapped child eligible students and adult dependent
Claim Branch
This term describes the different ways an account can be sub-divided into groups for reporting purposes based on the account structure
Coinsurance
The percentage of covered expenses paid by the member when costs are being shared by both the plan and the individual member
Coordination of Benefits (COB)
The amount saved when Cigna is the secondary insurer It represents the difference between what Cigna pays and (COB) what it would have paid if it were primary
Covered Employees
The number of Covered Employees for the reporting period equals the number of active employees in the first reporting period month and includes any active employee additions made in the following months within the reporting period To be counted as a covered employee addition the employee must have had atone day of coverage
Deductible
An amount specified in plan design that must be paid by member for covered expenses in a benefit period before the plan will pay benefits
DiagnosticPreventive
Dental treatments or procedures focused on the prevention and diagnosis of dental diseases These services may include oral examinations cleanings X-rays sealants and fluoride treatments

Glossary

Endodontics
The dental specialty that concentrates on the treatment of root canals or other injuriesdiseases of the pulp or nerve of the tooth
Frequency Maximum
Savings due to frequency limits on examinations cleanings radiographs crowns and other services
Ineligible Charges
Ineligible Charges include savings attributable to limitations of the plan (Missing Tooth Limitation AgeFrequency AnnualLifetime Maximums) charges submitted for ineligible participants application of Alternate Benefit Provisions which may be a result of the Pre-Determination of Benefits (PDB) process services that exceed the maximum reimbursable charge limits per service or the Scheduled Plan benefits if applicable and Utilization Management Services
In-Network
Services rendered by providers who are part of a network and with whom Cigna has a contractual relationship
Major Restorative
Dental treatments or procedures targeting the restoration of teeth using services such as crowns inlays or onlays Major services also may include prosthodontics (ie dentures)
Member
An individual who is eligible for coverage and enrolled under a dental plan Includes employee and any covered dependents
Missing Tooth Limitation
A contractual provision which limits or excludes payment for the replacement of teeth that are missing prior to the patients effective date of plan coverage

Norm
Norm refers to the comparison group based on book of business or industry experience for the defined parameters Norms are annualized unless otherwise stated
Oral Surgery
Non-surgical and surgical extractions and other surgical procedures
Orthodontics
Dental treatments or procedures performed to correct misalignments of the teeth and restore the teeth to their proper alignment and bite function Services may include braces or retainers
Other Savings
Other Savings is a category in which savings is captured when a claim has multiple plan design savings reasons
Out-of-Network
Services rendered by providers who are not part of the Cigna network based on your benefit plan design
Paid Claims
That portion of the dentists charges paid by Cigna to a patient or provider for dental services covered under the benefit plan
Patient
A unique individual participant (employee or dependent) who received one or more dental services during the reporting period in-network andor out-of-network
Periodontics
Scaling and root planing surgical procedures of the gingivabone and other gum-related treatment

Glossary

Pre-Determination of Benefits (PDB)
A process that allows the patient and dentist learn what benefits are provided by the dental plan in advance of treatment The PDB process provides the dentist and participant with a detailed explanation of what specific benefits are available at the time the claim is reviewed so that the dentist may discuss the information with the patient before treatment is rendered and expenses are incurred Savings from this process are also realized through the avoidance of more costly dental treatments where a less costly alternative is recommended
Provider Discounts
The difference between the contracted payment amount and the average area charge for a procedure
Scheduled Plan Savings
Savings due to the application of set scheduled dollar payment amounts for dental services set forth in a scheduled benefit plan
Services
The number of individual dental procedures rendered by dental care providers
Utlization Management
The set of administrative practices used on behalf of purchasers of dental benefits to manage the necessity appropriateness frequency and mix of dental services It entails practices used in claims review for predetermination or payment of benefits statistical review of individual provider utilization profiles and appropriate follow-up procedures



Report Parameters

Global Parameters

Overall Dates

Current

Base

Incurred

012013 to 102013

012012 to 102012

Incurred Runout

012013 to 122013

012012 to 122012

Catastrophic Threshold

$25000

Exclude Pharmacy

No

Package 406029

Package Name

Package 1

Structure

Status = Division = Products = DPPONAOAP

Package Parameters

PMPMBCOverrideNo

Normative Values

201212

ENVESTNET ASSET MANAGEMENT3330120

PAGE 8 OF 8

CP_900

CP_902

CP_905

Report Parameters

Report Parameters
Accounts 600100
Structure ID 999999
Global Parameters
Current Base
Incurred 012013 to 102013 012012 to 102012
Incurred Runout 012013 to 122013 012012 to 122012
Catastrophic Threshold $25000
Package 406029
Package Name Package 1
Structure Status = Division = Products = DPPOOAP
Package Parameters PMPMBCOverrideNo
Healthcare Spend and Trend -- Facilities
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Top Facilities
Facility Information Base
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
DUKE UNIVERSITY HOSPITAL NC 27710 3 11 2 25 $134313 $4460 $138773 $137257 $1516
UNIVERSITY HOSPITAL CO 80246 5 36 2 8 $110611 $5501 $116112 $114751 $1360
SWEDISH MEDICAL CENTER WA 98107 5 11 3 11 $24478 $13353 $37831 $34842 $2989
WHITE PLAINS HOSPITAL CENTER NY 10601 1 16 1 8 $28253 $8419 $36672 $35586 $1086
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 11 7 14 $22887 $9040 $31927 $24023 $7904
EL CAMINO HOSPITAL CA 94040 8 9 2 4 $3710 $16913 $20623 $16575 $4048
GULF COAST MEDICAL CENTER FL 33912 1 2 1 2 $17808 $1730 $19538 $17966 $1572
LITTLETON HOSPITAL CO 80210 4 5 1 2 $5746 $10595 $16341 $15496 $845
SOUTH SHORE HOSPITAL MA 02190 5 4 2 5 $9669 $5297 $14965 $10971 $3994
ROSE MEDICAL CENTER CO 80220 6 10 2 5 $10532 $4250 $14781 $12245 $2536
SWEDISH COVENANT HOSPITAL IL 60625 2 3 2 8 $13540 $471 $14011 $13243 $768
CHRIST HOSPITAL AND MEDICAL CENTER-ADVOCATE IL 60453 2 2 1 1 $11300 $953 $12253 $10638 $1615
MEDICAL CENTER OF AURORA CO 80011 6 12 1 1 $2069 $10065 $12134 $9456 $2678
ALEXIAN BROTHERS MEDICAL CENTER IL 60007 2 3 2 8 $8579 $2451 $11030 $9110 $1920
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 3 $8806 $1631 $10437 $8652 $1785
PORTER HOSPITAL CO 80210 1 3 1 1 $3862 $6083 $9945 $8111 $1834
EXEMPLA LUTHERAN MEDICAL CENTER CO 80263 3 5 2 3 $7145 $2590 $9735 $7895 $1840
LENOX HILL HOSPITAL NY 10075 3 1 2 5 $8925 $80 $9005 $8346 $659
NEW YORK METHODIST HOSPITAL NY 11215 2 4 2 4 $8946 $0 $8946 $7455 $1490
SKY RIDGE MEDICAL CENTER CO 80124 3 2 1 2 $6200 $933 $7133 $5865 $1268
SWEDISH MEDICAL CENTER CO 80113 5 3 2 2 $3950 $2606 $6556 $5474 $1082
Facility Information Current
Name State Zip Code Unique Claimants Outpatient Visits Admissions Bed Days Inpatient Spend Outpatient Spend Total Spend Employer Paid Cost Share
ST JOSEPHS HOSPITAL NORTH FL 33558 2 3 2 8 $63838 $3381 $67219 $65145 $2074
MASSACHUSETTS GENERAL HOSPITAL MA 02114 9 28 1 3 $39143 $21507 $60650 $53367 $7283
BRIGHAM AND WOMENS HOSPITAL MA 02115 4 32 2 5 $31487 $26410 $57897 $52707 $5189
ST VINCENTS MEDICAL CENTER CT 06606 2 4 1 5 $45104 $3715 $48819 $46857 $1963
NORTHWESTERN MEMORIAL HOSPITAL IL 60611 16 29 4 10 $13841 $33404 $47245 $37697 $9548
NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER NC 28078 1 1 1 5 $34945 $1863 $36808 $35089 $1719
NORTHSHORE UNIVERSITY HEALTH SYSTEM IL 60026 14 29 1 1 $4079 $23880 $27959 $23229 $4730
CHILDRENS HOSPITAL COLORADO CO 80218 11 26 1 2 $7529 $18234 $25763 $19504 $6259
SWEDISH MEDICAL CENTER WA 98107 6 15 2 4 $10995 $13964 $24959 $20207 $4752
AVISTA HOSPITAL CO 80027 6 10 2 4 $7544 $11586 $19130 $16109 $3022
PLAINVIEW HOSPITAL NY 11803 1 2 1 1 $17127 $625 $17752 $16723 $1028
EL CAMINO HOSPITAL CA 94040 5 3 2 4 $16800 $867 $17667 $15934 $1733
SKY RIDGE MEDICAL CENTER CO 80124 3 1 2 6 $15345 $1523 $16868 $14054 $2814
MEDICAL CITY DALLAS HOSPITAL TX 75230 1 1 1 10 $15847 $291 $16137 $15184 $953
COMMUNITY HOSPITAL IN 46321 2 5 1 2 $6538 $6614 $13151 $13151 $0
CMC NORTHEAST NC 28025 6 9 1 1 $2497 $7022 $9519 $7913 $1607
PORTER REGIONAL HOSPITAL IN 46383 4 9 2 2 $4189 $5103 $9291 $6584 $2707
LAS COLINAS MEDICAL CENTER TX 75039 1 1 1 3 $7631 $1170 $8801 $6728 $2073
HIGHLINE MEDICAL CENTER WA 98168 3 7 2 2 $7079 $850 $7929 $5587 $2342
PSL MEDICAL CTR CO 80218 4 4 0 0 $1780 $1000 $2780 $1482 $1298
MAYO CLINIC ARIZONA AZ 85038 1 8 1 5 $1184 $870 $2054 $2054 $0
Healthcare Spend and Trend -- Pharmacy - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Pharmacy
Key Indicators Base Current Change Norm
Average Number of Employees 330 419 268
Average Number of Members 763 949 244
Ingredient Cost PMPM $6697 $7405 106 $000
Plan Cost PMPM $6838 $7528 101
Employer Paid PMPM $5854 $6596 127 $000
Cost Share PMPM $984 $932 -53 $000
Cost Share as percent of Ingredient Cost 147 126 -21 00
Scripts PMPY 68 69 14 00
Retail Adjusted Scripts PMPY 75 76 16 00
Average Ingredient Cost per script $11750 $12812 90 $000
Generic Rx Utilization Rate 766 798 32 00
Mail Order Fill Rate - Percent of total 46 46 -00 00
Mail Order Fill Rate - Retail adjusted 118 119 01 00
Formulary Brand Compliance Rate 766 747 -19 00
$000 $000 00 $000
Average Cost generic script $1077 $997 -75 $000
Average Cost Preferred script $3273 $3019 -78 $000
Average Cost Non-Preferred Script $4581 $5936 296 $000
Specialty Ingredient Cost PMPM 238 295 237 00
Specialty Scripts PMPY 13 09 -319 00
Specialty as Percent of Total Employer Paid 0 0 40 0
Analysis of Charges and Payments - Pharmacy
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL Base Current Change Base Current Base Current
Dispensing Fee $6793 $7771 144 $6793 $7771 $0 $0
Gross Cost $511008 $702852 375 $511008 $702807 $0 $45
Member Cost Share $75101 $88480 178 $75101 $88462 $0 $18
Sales Tax $1645 $1657 08 $1645 $1657 $0 $0
Submitted Charges $757561 $1045329 380 $757561 $1041219 $0 $4110
Discounts $246554 $342477 389 $246554 $338412 $0 $4065
Eligible $511008 $702852 375 $511008 $702807 $0 $45
Medical amp Pharmacy Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 184 $0
lt=$100 $1485 $2425 009 48 $51
gt$100lt=$500 $50742 $68754 260 241 $285
gt$500lt=$1000 $57754 $84220 319 116 $726
gt$1000lt=$2500 $184197 $262536 994 164 $1601
gt$2500lt=$5000 $220642 $289440 1096 81 $3573
gt$5000lt=$10000 $307808 $387323 1466 53 $7308
gt$10000lt=$25000 $433251 $533558 2020 36 $14821
gt$25000lt=$50000 $272862 $303656 1149 9 $33740
gt$50000lt=$75000 $168221 $175543 665 3 $58514
gt$75000lt=$100000 $0 $0 000 0 $0
gt$100000 $522732 $534222 2022 4 $133555
Total $2219696 $2641676 10000 939 $2813
CURRENT NORMS
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments per Unique Claimant of Total Payments Payments per Unique Claimants
lt$0 $0 $0 00 0 $0 00 $0
$0 $0 $0 00 261 $0 00 $0
lt=$100 $2194 $3556 01 70 $51 00 $0
gt$100lt=$500 $58043 $77943 25 289 $270 00 $0
gt$500lt=$1000 $77542 $105134 34 147 $715 00 $0
gt$1000lt=$2500 $206436 $309046 100 193 $1601 00 $0
gt$2500lt=$5000 $241777 $328091 106 92 $3566 00 $0
gt$5000lt=$10000 $373446 $489962 159 70 $6999 00 $0
gt$10000lt=$25000 $503832 $601048 194 40 $15026 00 $0
gt$25000lt=$50000 $443308 $476307 154 14 $34022 00 $0
gt$50000lt=$75000 $341800 $362988 117 6 $60498 00 $0
gt$75000lt=$100000 $325086 $336391 109 4 $84098 00 $0
gt$100000 $0 $0 00 0 $0 00 $0
Total $2573464 $3090466 1000 1186 $2606
Minor Therapeutic Classes
Rank by Current period plan spend
BASE CURRENT CHANGE NORM
Top 15 Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM of Scripts of Claimants Plan Spend PMPM
MultipleLateral Sclerosis $757 8 2 $981 11 2 296 375 00 $000
Antineoplastics $787 68 8 $721 51 8 -84 -250 00 $000
Asthma Related $741 246 88 $661 338 125 -108 374 420 $000
Stimulants $443 177 31 $514 229 38 159 294 226 $000
Antidepressants $485 464 69 $374 530 98 -228 142 420 $000
Anti-Inflam Disease Modifiers $114 3 2 $349 8 3 2072 1667 500 $000
Cystic Fibrosis $000 0 0 $318 2 1 00 00 00 $000
Contraceptives $329 389 70 $314 528 87 -46 357 243 $000
Acne Agents $174 56 24 $195 58 30 119 36 250 $000
Insulins $133 51 8 $170 74 9 273 451 125 $000
Antivirals $112 70 26 $150 79 31 344 129 192 $000
Tetracyclines $163 62 20 $150 91 34 -82 468 700 $000
Lipid Lowering $144 128 26 $141 209 37 -20 633 423 $000
Antiulcer $129 181 46 $140 170 42 84 -61 -87 $000
Hypoglycemics $122 104 11 $139 135 17 135 298 545 $000
Other $2206 2342 1044 $2212 2973 1316 03 269 261 $000
Top Drugs By Total Plan Spend
Current Rank Top 20 Drug Name Indication Tier of Scripts Plan Spend Employer Paid Cost Share Base Rank
1 GILENYA Multiple Sclerosis Non-Preferred Brand 11 $93117 $92282 $835 2
2 GLEEVEC Cancer Preferred Brand 10 $66518 $66518 $0 1
3 PULMOZYME Cystic Fibrosis Preferred Brand 2 $30214 $30074 $140 NA
4 XOLAIR Asthma Preferred Brand 3 $28214 $27996 $217 3
5 METHYLPHENIDATE ER ADHDNarcolepsy Generic 79 $19345 $18053 $1292 5
6 CYMBALTA Depression Preferred Brand 53 $17555 $15865 $1690 4
7 HUMIRA Arthritis Preferred Brand 2 $14926 $14926 $0 NA
8 ENBREL Arthritis Preferred Brand 5 $11505 $11380 $125 45
9 ATRIPLA HIV Non-Preferred Brand 5 $9500 $9275 $225 6
10 CREON Cystic Fibrosis Preferred Brand 2 $8332 $8192 $140 NA
11 LIALDA Crohns Disease Preferred Brand 10 $7975 $7725 $250 9
12 ONE TOUCH ULTRA TEST STRIPS Diabetes SuppliesOther 24 $7823 $7183 $640 11
13 ADDERALL XR ADHD Preferred Brand 25 $7512 $6887 $625 43
14 LEVALBUTEROL HCL Asthma Generic 12 $7099 $6959 $140 NA
15 AMPHETAMINE SALT COMBO ADHD Generic 64 $6821 $5811 $1010 25
16 LOVENOX Blood thinner Non-Preferred Brand 3 $6782 $6617 $165 NA
17 CIMZIA Crohns Disease Non-Preferred Brand 1 $6708 $3821 $2887 14
18 LUNESTA Sedative Non-Preferred Brand 25 $6050 $5159 $891 13
19 ORACEA Infection Preferred Brand 14 $6016 $5666 $350 20
20 NUVIGIL Narcolepsy Non-Preferred Brand 13 $5904 $4896 $1008 30
Top 25 specific drug therapeutic classes ranked by of scripts
Current Rank Drug Name Tier Indication Scripts Ingredient Cost per Script
1 SERTRALINE HCL Generic Depression 118 $1976
2 LISINOPRIL Generic Hypertension 117 $1097
3 AMOXICILLIN Generic Infection 110 $1023
4 HYDROCODONE-ACETAMINOPHEN Generic Pain 105 $2137
5 FLUTICASONE PROPIONATE Generic Nasal Congestion 94 $3130
6 SYNTHROID Preferred Brand Thyroid 93 $2689
7 AZITHROMYCIN Generic Infection 90 $2286
8 LEVOTHYROXINE SODIUM Generic Thyroid 87 $1067
9 METHYLPHENIDATE ER Generic ADHDNarcolepsy 79 $24337
10 AMPHETAMINE SALT COMBO Generic ADHD 64 $10471
11 SIMVASTATIN Generic Cholesterol 64 $1644
12 METFORMIN HCL ER Generic Diabetes 63 $7571
13 CITALOPRAM HBR Generic Depression 63 $1045
14 MONTELUKAST SODIUM Generic Asthma 62 $5695
15 ATORVASTATIN CALCIUM Generic Cholesterol 61 $3772
16 FLUOXETINE HCL Generic Depression 56 $1345
17 OMEPRAZOLE Generic Ulcer Heartburn 55 $3224
18 CYMBALTA Preferred Brand Depression 53 $32709
19 LOSARTAN POTASSIUM Generic Hypertension 50 $2410
20 ZOLPIDEM TARTRATE Generic Sedative 50 $1799
21 BUPROPION XL Generic Depression 49 $5055
22 MICROGESTIN FE Generic Contraception 48 $2641
23 AMLODIPINE BESYLATE Generic Hypertension 48 $1508
24 ALPRAZOLAM Generic Anxiety 48 $595
25 VALACYCLOVIR Generic Antivirals 46 $7037
Top 25 specific drug therapeutic classes ranked cost per scripts
Current Rank Drug Name Unique Individuals Bio-Pharmaceutical Indication Ingredient Cost per Script Ingredient Cost Scripts
1 PULMOZYME 1 Y Cystic Fibrosis $15107 $30214 2
2 XOLAIR 1 Y Asthma $9405 $28214 3
3 GILENYA 2 N Multiple Sclerosis $8465 $93117 11
4 HUMIRA 1 Y Arthritis $7463 $14926 2
5 CIMZIA 1 Y Crohns Disease $6708 $6708 1
6 GLEEVEC 1 N Cancer $6652 $66518 10
7 CAYSTON 1 N Infection $5758 $5758 1
8 VANCOMYCIN HCL 1 N Infection $4246 $4246 1
9 CREON 2 N Cystic Fibrosis $4164 $8328 2
10 VALCYTE 1 N Antivirals $2720 $5440 2
11 ENBREL 1 Y Arthritis $2301 $11505 5
12 LOVENOX 1 N Blood thinner $2261 $6782 3
13 ATRIPLA 1 N HIV $1900 $9500 5
14 ABSORICA 1 N Acne $1817 $3634 2
15 MEPRON 1 N Infection $1702 $3405 2
16 ZYVOX 1 N Infection $1602 $1602 1
17 HUMATROPE 1 Y Growth Hormone $1559 $1559 1
18 SIMCOR 1 N Cholesterol $1154 $3463 3
19 VANOS 1 N Itching Inflammation $1141 $1141 1
20 ANDROGEL 2 N Hormone Replacement $1092 $2183 2
21 SOLODYN 1 N Infection $891 $1782 2
22 PENTASA 2 N Crohns Disease $874 $3497 4
23 ENOXAPARIN SODIUM 1 N Blood thinner $800 $800 1
24 LIALDA 2 N Crohns Disease $779 $7786 10
25 ASACOL HD 1 N Crohns Disease $777 $777 1
Pharmacy Scripts and Cost by Age Category
Average Number of Prescriptions by Age Category Base Current Change Average Pharmacy Payments by Age Category Base Current Change
lt1 01 00 -598 lt1 $135 $45 -665
1-17 09 08 -83 1-17 $259 $454 756
18-29 10 13 308 18-29 $902 $723 -198
30-39 21 17 -166 30-39 $670 $1015 515
40-49 15 15 20 40-49 $608 $514 -155
50-59 12 13 102 50-59 $1959 $1699 -133
60-64 01 02 1123 60-64 $1790 $913 -490
AVERAGE 68 69 15 AVERAGE $759 $819 79
of Prescriptions by Age Category Base Current Change of Payments by Age Category Base Current Change
lt1 14 06 -09 lt1 04 01 -03
1-17 132 120 -13 1-17 80 126 46
18-29 144 186 42 18-29 206 156 -50
30-39 301 248 -53 30-39 229 293 64
40-49 222 223 01 40-49 143 120 -23
50-59 175 190 15 50-59 308 290 -18
60-64 11 24 13 60-64 31 13 -18
AVERAGE 1000 1000 00
Percent of Prescriptions Base Current Change Percent of Payments Base Current Change
Female 596 575 -20 Female 547 572 25
Male 404 425 20 Male 453 428 -25
Average Prescriptions Base Current Change Average Payment per Unique Claimant Base Current Change
Female 8716 8673 -05 Female $768 $881 148
Male 5194 5462 52 Male $750 $749 -01
Top 10 Drugs for Top 5 Therapeutic Classes by Number of Prescriptions
Pharmacy Statistics by Therapeutic Class Including Brand Name
Base Current Base - Current Change
Therapeutic Class Brand Name Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount Number of Prescriptions Days Supply Number of Claimants Plan Amount
Contraceptivesoral Microgestin Fe 30 1008 6 $1035 48 1344 7 $1347 333 -1000 1202 301
Contraceptivesoral Loestrin 24 Fe 70 2184 13 $6034 44 1344 9 $4046 -385 -428 -280 -329
Contraceptivesoral Necon 18 684 3 $666 31 791 3 $880 156 -1000 1067 322
Contraceptivesoral Apri 5 140 1 $130 27 721 3 $744 4150 -1000 8271 4714
Contraceptivesoral Gianvi 4 112 1 $248 22 672 6 $1484 5000 -1000 6125 4977
Contraceptivesoral Reclipsen 16 448 2 $423 20 560 2 $572 250 -1000 1172 351
Contraceptivesoral Sprintec 4 112 2 $83 16 448 3 $316 3000 -1000 6259 2823
Contraceptivesoral Trinessa 0 0 0 $0 15 420 3 $344 00 00 00 00
Contraceptivesoral Syeda 3 84 1 $205 15 476 3 $1143 4667 -1000 5551 4590
Contraceptivesoral Levora-28 11 308 1 $321 15 420 2 $430 364 -1000 1037 340
Contraceptivesoral All Other 205 7116 53 $13548 258 8784 67 $15902 234 -504 415 174
Contraceptivesoral Subtotal 366 12196 65 $22693 511 15980 79 $27209 310 -562 515 199
Selective Serotonin Reuptake Inhibitor (Ssris) Sertraline Hcl 81 2718 27 $1359 118 4020 38 $2518 479 504 1598 852
Selective Serotonin Reuptake Inhibitor (Ssris) Citalopram Hbr 65 1950 19 $716 63 1890 25 $757 -31 -168 867 57
Selective Serotonin Reuptake Inhibitor (Ssris) Fluoxetine Hcl 62 1840 17 $912 56 1654 20 $861 -101 95 -224 -57
Selective Serotonin Reuptake Inhibitor (Ssris) Escitalopram Oxalate 35 1170 15 $4898 38 1297 16 $1908 109 516 -705 -611
Selective Serotonin Reuptake Inhibitor (Ssris) Paroxetine Hcl 27 810 6 $1602 34 1020 6 $2077 259 -236 520 297
Selective Serotonin Reuptake Inhibitor (Ssris) Fluvoxamine Maleate 0 0 0 $0 5 150 1 $1302 00 00 00 00
Selective Serotonin Reuptake Inhibitor (Ssris) Luvox Cr 9 270 2 $2308 3 90 1 $973 -667 -667 -559 -578
Selective Serotonin Reuptake Inhibitor (Ssris) Prozac 1 30 1 $207 0 0 0 $0 -1000 00 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Lexapro 9 270 5 $1300 0 0 0 $0 -1000 -1000 -1000 -1000
Selective Serotonin Reuptake Inhibitor (Ssris) Subtotal 289 9058 51 $13304 317 10121 70 $10396 117 17 -301 -219
Analgesics Narcotics Hydrocodone-Acetaminophen 77 549 59 $1213 105 1057 68 $2502 925 246 2550 1062
Analgesics Narcotics Tramadol Hcl 45 527 6 $606 33 599 12 $469 137 -344 -28 -225
Analgesics Narcotics Oxycodone-Acetaminophen 26 78 24 $240 32 133 30 $352 705 393 837 467
Analgesics Narcotics Oxycodone Hcl 5 26 4 $86 26 392 11 $660 14077 2352 12785 6699
Analgesics Narcotics Fentanyl 0 0 0 $0 22 660 3 $2664 00 00 00 00
Analgesics Narcotics Methadone Hcl 5 150 1 $99 7 161 2 $156 73 194 664 569
Analgesics Narcotics Morphine Sulfate Er 1 5 1 $10 6 157 3 $174 30400 -1000 00 16426
Analgesics Narcotics Endocet 3 8 3 $38 3 14 3 $53 750 500 322 417
Analgesics Narcotics Tramadol Hcl Er 0 0 0 $0 2 60 1 $189 00 00 00 00
Analgesics Narcotics Oxycontin 0 0 0 $0 2 14 2 $57 00 00 00 00
Analgesics Narcotics All Other 4 74 2 $1256 4 41 4 $639 -446 00 -980 -491
Analgesics Narcotics Subtotal 166 1417 75 $3548 242 3288 89 $7916 1320 797 1535 1231
Thyroid Hormones Synthroid 52 1800 12 $1512 93 3240 24 $2715 800 773 1796 796
Thyroid Hormones Levothyroxine Sodium 65 2070 25 $614 87 3090 22 $1103 493 224 3772 795
Thyroid Hormones Armour Thyroid 10 300 1 $127 19 570 5 $234 900 846 00 846
Thyroid Hormones Liothyronine Sodium 8 225 2 $225 9 270 2 $219 200 125 -105 -23
Thyroid Hormones Levoxyl 22 780 5 $324 8 300 3 $141 -615 -620 -379 -565
Thyroid Hormones Np Thyroid 6 180 1 $60 4 120 1 $28 -333 -531 00 -531
Thyroid Hormones Tirosint 2 56 1 $90 3 84 1 $135 500 500 00 500
Thyroid Hormones Cytomel 0 0 0 $0 1 30 1 $182 00 00 00 00
Thyroid Hormones Subtotal 165 5411 24 $2952 224 7704 38 $4758 424 492 1499 612
Penicillins Amoxicillin 104 1092 94 $1372 110 1076 96 $1367 -15 157 -334 -04
Penicillins Amox Tr-Potassium Clavulanate 40 486 33 $1435 42 399 34 $1291 -179 -134 -81 -100
Penicillins Penicillin V Potassium 6 51 5 $74 12 116 12 $189 1275 1188 2874 1546
Penicillins Dicloxacillin Sodium 0 0 0 $0 2 17 2 $52 00 00 00 00
Penicillins Ampicillin Trihydrate 1 30 1 $15 1 5 1 $8 -833 -154 -1000 -437
Penicillins Subtotal 151 1659 114 $2896 167 1613 122 $2907 -28 101 -103 04
ALL Other Classes ALL Other Drugs 3212 87380 1500 $476379 4025 111548 1913 $661331 277 243 409 388
Total Total 4349 117121 523 $521772 5486 150254 640 $714517 283 178 402 369
Healthcare Spend and Trend Detail - Incurred
600100
Base January 2012- October 2012
Current January 2013 - October 2013
Financial Overview
Population Base Current Change
Avg Members 763 949 244
Avg Employees 331 419 268
Population by Tier Base Current Change
Employees 331 419 268
Spouses 151 180 192
Dependents 282 350 242
Average Contract Size 231 226
Total Plan Spend PMPM
Plan Spend Base Current Change Base Current Change
Medical Spend $2199402 $2486745 131 $288 $262 -91
Pharmacy Spend $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Total Employer Paid PMPM
Employer Paid Base Current Change Base Current Change
Medical Employer Paid $1852523 $2058222 111 $243 $217 -107
Pharmacy Employer Paid $446671 $626037 402 $59 $66 127
Total Combined Employer Paid $2299193 $2684259 167 $301 $283 -61
Cost Share Percent PMPM
Member Cost Share Base Current Base Current Change
Medical 158 172 $45 $45 -07
Pharmacy 144 124 $10 $9 -53
Total Cost Share 155 161 $55 $54 -15
Network Discounts Base Current Change
Total 563 497 -117
Total Plan Spend PMPM
Plan Spend by MSC Base Current Change Base Current Change
Inpatient $466518 $405828 -130 $61 $43 -300
Outpatient $627721 $801551 277 $82 $84 27
Professional $870027 $919727 57 $114 $97 -150
OMS $229787 $350526 525 $30 $37 227
Capitation $5349 $9112 704 $1 $1 370
Pharmacy $521772 $714517 369 $68 $75 101
Total Combined Spend $2721174 $3201262 176 $357 $337 -54
Catastrophic Claims
Catastrophic Claimants Base Current Change
Claimants per 1000 189 190 06
Number of Claimants 12 15 250
Average Cost per Claim $68736 $55236 -196
of Total Spend 303 259 -146
Number of Claimants Average Cost Per Claimant
Relationship Base Current Change Base Current Change
Employee 3 6 1000 $66595 $60086 -98
Spouse 7 6 -143 $58236 $58673 08
Dependent 2 3 500 $108695 $38662 -644
Demographics
Female Male
of Members by Age Band and Gender Base Current Change Base Current Change
lt1 06 07 01 13 14 01
1-17 150 142 -08 145 143 -02
18-29 75 77 01 106 108 02
30-39 111 104 -07 133 129 -04
40-49 82 84 02 84 91 07
50-59 39 42 03 46 48 02
60-64 03 04 01 05 05 -00
65+ 00 00 00 00 01 01
TOTAL 467 460 -07 533 540 07
Female Male
Plan Spend by Age Band and Gender Base Current Change Base Current Change
lt1 20 12 -08 110 44 -65
1-17 96 74 -22 59 77 18
18-29 51 58 07 32 62 30
30-39 160 207 47 30 35 05
40-49 216 131 -84 123 71 -51
50-59 34 76 43 60 133 73
60-64 01 00 -00 09 17 08
65+ 00 00 00 00 01 01
TOTAL 577 560 -17 423 440 17
Female Male
PMPM Spend by Age Band and Gender Base Current Change Base Current Change
lt1 $941 $427 -546 $2279 $1029 -549
1-17 $177 $130 -263 $113 $165 457
18-29 $187 $190 16 $85 $183 1150
30-39 $400 $498 245 $63 $82 291
40-49 $729 $390 -465 $408 $266 -349
50-59 $237 $452 907 $363 $897 1469
60-64 $47 $30 -360 $469 $1044 1223
65+ $0 $0 $45 $884 18457
TOTAL $343 $304 -112 $221 $257 166
Plan Spend PMPM PMPM (NET OF CATS)
Relationship Base Current Change Base Current Change Base Current Change
Employee 336 417 81 $277 $319 152 $218 $235 78
Spouse 390 328 -62 $704 $584 -170 $459 $394 -141
Dependent 274 255 -19 $264 $233 -119 $185 $196 63
ICD9 Major Combined
Number of Claimants of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 181 212 171 165 164 -01 $349933 $390400 116
Pregnancy Childbirth Puerperium 30 23 -233 118 81 -37 $250764 $193128 -230
Gastrointestinal (Including Mouth) 95 100 53 46 78 31 $98420 $185077 880
Reproductive 129 171 326 57 78 20 $121576 $184213 515
InternalExternal Injury 64 72 125 21 77 55 $45406 $181843 3005
Renal And Urologic 50 53 60 94 73 -22 $200047 $172865 -136
NeurologicalCerebrovascular 49 72 469 46 70 23 $98299 $165785 687
Neoplasms 104 125 202 53 69 16 $112605 $164382 460
General Medical Diagnoses 374 433 158 63 69 06 $133488 $162817 220
HeartCirculatory 62 73 177 104 52 -52 $221435 $123821 -441
Ear Nose And Throat (Inc Upp Resp) 209 261 249 30 52 22 $63652 $122489 924
Endocrine Nutritional Metabolic 106 120 132 22 22 -01 $47539 $51434 82
Mental Disorders 68 88 294 26 22 -04 $54496 $51417 -57
Skin And Non-Malignant Breast 117 149 274 16 19 03 $34826 $45006 292
Lower Respiratory System 107 193 804 15 19 04 $31259 $44934 437
Infectious And Parasitic 128 153 195 11 19 08 $22608 $44284 959
Immune Disorders 51 63 235 14 12 -02 $29112 $28776 -12
Newborns 23 14 -391 80 12 -68 $169262 $27644 -837
Eye 68 85 250 11 07 -05 $23904 $15771 -340
Blood And Blood Forming Organs 29 25 -138 05 05 00 $9616 $10941 138
Substance Use Disorders 1 4 3000 00 02 02 $801 $4994 5238
Biliary Tract And Liver 8 7 -125 00 02 01 $857 $3928 3584
ICD9 Major Inpatient
Number of Admissions of Total Plan Spend Plan Spend
Group Base Current Change Base Current Change Base Current Change
MusculoskelFractureSprainStrain 2 6 2000 149 279 129 $69695 $113127 623
Pregnancy Childbirth Puerperium 18 9 -500 245 163 -83 $114379 $65992 -423
InternalExternal Injury 0 2 00 00 157 157 $0 $63851 00
HeartCirculatory 3 2 -333 195 139 -56 $90838 $56419 -379
Gastrointestinal (Including Mouth) 2 2 00 17 102 85 $7815 $41483 4308
NeurologicalCerebrovascular 0 1 00 00 39 39 $0 $15846 00
Newborns 15 8 -467 332 39 -294 $155110 $15629 -899
Neoplasms 0 1 00 00 36 36 $0 $14591 00
Ear Nose And Throat (Inc Upp Resp) 0 1 00 00 19 19 $0 $7529 00
Immune Disorders 0 1 00 00 10 10 $0 $4079 00
Infectious And Parasitic 0 1 00 00 09 09 $0 $3601 00
Blood And Blood Forming Organs 0 1 00 00 06 06 $0 $2497 00
Endocrine Nutritional Metabolic 0 1 00 00 03 03 $0 $1184 00
Mental Disorders 0 0 00 00 00 00 $0 $0 00
Reproductive 2 0 -1000 43 00 -43 $20107 $0 -1000
Renal And Urologic 0 0 00 18 00 -18 $8574 $0 -1000
Inpatient
Inpatient Spend Base Current Change
Plan Amount $466518 $405828 -130
Cost Share $26837 $28599 66
Paid Amount $439681 $377229 -142
Plan Amount PMPM $61 $43 -300
Utilization Base Current Change
Admissions 42 36 -143
Bed Days 126 109 -135
ALOS 300 303 09
Admits per K 660 455 -310
Bed Days per K 1981 1379 -304
Average Payment per Day $3703 $3723 06
Average Payment per Admission $11108 $11273 15
DRG Severity Index 088 118 340
Inpatient Maternity amp Newborns
BASE CURRENT CHANGE
Maternity Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 204 812 89 778 -567
Csection 47 188 25 222 -464
Other 00 00 00 00 00
Total 252 1000 114 1000 -547
BASE CURRENT CHANGE
Maternity Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $5769 $2586 $6435 $3753 115 451
Csection $8402 $1680 $10475 $3492 247 1078
Other $0 $0 $0 $0 00 00
Total $6262 $2277 $7332 $3666 171 610
BASE CURRENT CHANGE
Newborn Utilization Admits per 1000 of Total Admits Admits per 1000 of Total Admits Admits per 1000
Normal 157 667 76 750 -517
Premature 16 67 13 125 -195
Full Term with Compl 63 267 13 125 -799
Total 236 1000 101 1000 -571
BASE CURRENT CHANGE
Newborn Spend Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day Average Spend per Admission Spend per Bed Day
Normal $841 $421 $1394 $643 657 529
Premature $3402 $1134 $5046 $5046 483 3449
Full Term with Compl $0 $0 $0 $0 00 00
Full Term with Compl $35824 $4777 $2220 $1110 -938 -768
Total $10341 $2927 $1954 $977 -811 -666
Outpatient
Outpatient Spend Base Current Change
Plan Amount $627721 $801551 277
Cost Share $118565 $151672 279
Paid Amount $509156 $649879 276
Plan Amount PMPM $82 $84 27
Utilization Base Current Change
Surgery per k 708 835 180
Diagnostic per k 13160 11764 -106
ER per k 1525 1455 -46
UC per k 645 557 -137
Other per k 9135 9234 11
Surgery CostService $1646 $2547 547
Diagnostic CostService $303 $274 -96
ER CostVisit $1223 $1391 137
UC CostVisit $165 $157 -52
Other CostService $301 $290 -35
Network Base Current Change
Office Visit 984 960 -25
Spend 992 954 -39
Professional
Professional Spend -- Inpatient Base Current Change
Plan Amount $202531 $82905 -591
Cost Share $25552 $12402 -515
Employer Paid $176979 $70504 -602
Plan Amount PMPM $27 $9 -671
Utilization per K Spend Per Service
Professional Inpatient Base Current Change Base Current Change
Anesthesia 377 253 -330 $1719 $987 -426
Obstetrics 425 126 -702 $1789 $1892 58
IP Visit 1305 1088 -166 $142 $128 -96
Surgery 660 202 -694 $1589 $664 -582
Newborn Care 550 177 -678 $385 $374 -31
Consult 126 177 408 $245 $248 14
Lab 5692 2834 -502 $8 $14 748
ER 110 63 -425 $241 $547 1270
Pathology 157 202 287 $133 $119 -102
Radiology 1053 405 -616 $51 $43 -147
Other 1116 417 -626 $137 $142 42
Professional Spend -- Outpatient Base Current Change
Plan Amount $667496 $836822 254
Cost Share $159281 $207263 301
Employer Paid $508215 $629558 239
Plan Amount PMPM $87 $88 08
Utilization per K Spend Per Service
Professional Outpatient Base Current Change Base Current Change
Anesthesia 535 721 349 $762 $865 135
Surgery 4167 4465 72 $277 $349 260
Consult 1635 1341 -180 $276 $257 -70
Prev Med 6682 6945 39 $134 $138 28
Diagnostic 2170 2555 178 $141 $130 -76
EampM 25535 25490 -02 $105 $106 09
Radiology 7704 7147 -72 $108 $97 -106
MHSA 5063 4579 -96 $105 $96 -94
RehabTherapy 28270 26299 -70 $43 $37 -152
Lab 24371 19645 -194 $23 $23 -08
Other 26006 24908 -42 $56 $61 101
Professional Office Visits Base Current Change
Plan Amount $312114 $420000 346
Cost Share $49291 $73375 489
Employer Paid $262823 $346625 319
Plan Amount PMPM $41 $44 82
Plan Cost per Office Visit $160 $171 70
Plan Cost per PCP Visit $156 $163 46
Plan Cost per Specialist Visit $167 $184 97
Utilization per K Spend Per Visit
Professional Office Visits Base Current Change Base Current Change
EampM 24733 24908 07 $105 $106 13
Prev Med 6525 6856 51 $135 $137 16
OMS Drugs 6352 6439 14 $55 $76 372
ImmunInject 9780 9538 -25 $26 $27 35
Surgery 1352 1670 235 $143 $146 25
Lab 8286 9690 169 $16 $17 57
Radiology 1572 1429 -91 $73 $95 300
Diagnostic 959 1379 438 $82 $89 82
RehabTherapy 1038 2049 975 $31 $32 40
Allergy 2626 1796 -316 $26 $27 34
Other 4072 5591 373 $50 $35 -297
Analysis of Charges and Payments - Medical
TOTAL IN NETWORK OUT OF NETWORK
Base Current Change Base Current Base Current
Average Number of Members 763 949 244
Total Unique Claimants 717 873 218 714 864 93 162
Plan Utilization 9395 9198 -21 9355 9103 1219 1707
TOTAL IN NETWORK OUT OF NETWORK
WATERFALL (FFS Only) Base Current Change Base Current Base Current
Submitted Charges $5081452 $5142016 12 $4753676 $4933220 $327776 $208796
Charges Denied Due to Lack of Information $54591 $9499 -826 $52656 $4138 $1934 $5361
Net Charges $5026861 $5132517 21 $4701019 $4929082 $325842 $203435
Discounts $2299447 $2154569 -63 $2299447 $2154569 $0 $0
Plan Exclusions $94046 $59724 -365 $54003 $41057 $40044 $18667
Amounts above MRC $0 $0 00 $0 $0 $0 $0
Pre-Existing Conditions $1712 $2356 376 $1712 $2061 $0 $295
Ineligible Claimants $1529 $290 -810 $529 $290 $1000 $0
Plan Max Exceeded $13090 $124 -991 $13090 $124 $0 $0
Covered by Medicare $291 $319573 1098965 $291 $316871 $0 $2702
Other Reasons Not Covered $496280 $139762 -718 $285960 $66769 $210319 $72993
Total Amounts Not Covered $2906394 $2676398 -79 $2655031 $2581741 $251363 $94656
Covered Charges $2120467 $2456119 158 $2045988 $2347341 $74478 $108778
DeductibileCopay $224231 $294702 314 $192805 $228848 $31426 $65853
Coinsurance $122649 $133821 91 $111588 $118704 $11061 $15117
Member Cost Sharing $346880 $428522 235 $304393 $347552 $42487 $80970
COB $274 $82814 301706 $274 $81824 $0 $990
Payments $1773025 $1947427 98 $1741197 $1919525 $31828 $27902
Total Medical $2119905 $2375950 121 $2045590 $2267077 $74315 $108873
INCLUDES ALL CLAIMS PAID IN NETWORK INCLUDING CLAIMS NOT SUBJECT TO STANDARD DISCOUNT RATE GUARANTEE CALCULATIONS
Choice Fund Summary
Measures Current
EMPLOYER FUNDED
Medical $0
Pharmacy $0
Network Penetration amp Discounts
Base Current
MSC Plan Amount In Network Discounts Plan Amount In Network Discounts
Inpatient Facility $466518 1000 613 $405828 1000 486
Outpatient Facility $627721 953 646 $801551 991 567
Professional $870027 954 451 $919727 915 445
All Other $155639 978 399 $248844 948 337
Total $2119905 966 563 $2375950 964 497
Base
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 41 $869533 $336113 1 $305936 $130405
Outpatient Facility 404 $1675141 $592884 12 $96719 $34838
Professional 703 $1344808 $738017 82 $196313 $132010
All Other 336 $193049 $116044 15 $40595 $39594
Total 714 $4082530 $1783058 93 $639563 $336847
Current
In Network Out of Network
MSC Number of Claimants Considered Charges Plan Amount Number of Claimants Considered Charges Plan Amount
Inpatient Facility 34 $873336 $448909 0 $29442 -$43082
Outpatient Facility 493 $1807881 $783462 33 $35317 $18089
Professional 857 $1388625 $771637 136 $223204 $148091
All Other 423 $262408 $173883 31 $79249 $74961
Total 864 $4332250 $2177891 162 $367212 $198059
Network Base Current Change Norm
Admissions In Network 10000 10000 00
of Office Visits In Network 9842 9598 -24
Medical Payments by Dollar Range
BASE
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 228 $0
lt=$100 $1506 $2269 008 38 $60
gt$100lt=$500 $56758 $74636 320 273 $273
gt$500lt=$1000 $59097 $84572 333 120 $705
gt$1000lt=$2500 $148905 $217579 840 141 $1543
gt$2500lt=$5000 $129788 $175149 732 51 $3434
gt$5000lt=$10000 $247890 $313290 1398 45 $6962
gt$10000lt=$25000 $339092 $423594 1913 31 $13664
gt$25000lt=$50000 $226934 $252007 1280 8 $31501
gt$50000lt=$75000 $47218 $50384 266 1 $50384
gt$75000lt=$100000 $95355 $98256 538 1 $98256
gt$100000 $420481 $428171 2372 3 $142724
Total $1773025 $2119905 10000 940 $2255
CURRENT
Range Employer Paid Plan Amount of Total Payments Number of Unique Claimants Payments Per Unique Claimants
lt$0 $0 $0 000 0 $0
$0 $0 $0 000 321 $0
lt=$100 $2285 $3636 012 60 $61
gt$100lt=$500 $65549 $88392 337 334 $265
gt$500lt=$1000 $66893 $95414 343 134 $712
gt$1000lt=$2500 $170051 $263612 873 165 $1598
gt$2500lt=$5000 $199769 $272522 1026 74 $3683
gt$5000lt=$10000 $270211 $358285 1388 51 $7025
gt$10000lt=$25000 $394936 $466607 2028 31 $15052
gt$25000lt=$50000 $262394 $283616 1347 8 $35452
gt$50000lt=$75000 $276850 $295828 1422 5 $59166
gt$75000lt=$100000 $238490 $248037 1225 3 $82679
gt$100000 $0 $0 000 0 $0
Total $1947427 $2375950 10000 1186 $2003
Page 12: Consultative Analytics Reporting
Page 13: Consultative Analytics Reporting
Page 14: Consultative Analytics Reporting
Page 15: Consultative Analytics Reporting
Page 16: Consultative Analytics Reporting
Page 17: Consultative Analytics Reporting
Page 18: Consultative Analytics Reporting
Page 19: Consultative Analytics Reporting
Page 20: Consultative Analytics Reporting
Page 21: Consultative Analytics Reporting
Page 22: Consultative Analytics Reporting
Page 23: Consultative Analytics Reporting
Page 24: Consultative Analytics Reporting
Page 25: Consultative Analytics Reporting
Page 26: Consultative Analytics Reporting
Page 27: Consultative Analytics Reporting
Page 28: Consultative Analytics Reporting
Page 29: Consultative Analytics Reporting
Page 30: Consultative Analytics Reporting
Page 31: Consultative Analytics Reporting
Page 32: Consultative Analytics Reporting
Page 33: Consultative Analytics Reporting
Page 34: Consultative Analytics Reporting
Page 35: Consultative Analytics Reporting
Page 36: Consultative Analytics Reporting
Page 37: Consultative Analytics Reporting
Page 38: Consultative Analytics Reporting
Page 39: Consultative Analytics Reporting
Page 40: Consultative Analytics Reporting