consulting skills for itpros - mar 2013
DESCRIPTION
Soft skills for IT Pros (presenting, mind mapping, etc.)TRANSCRIPT
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Consulting Skills for IT Pros
Ruven Gotz
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Ruven Gotz
Toronto
@ruveng
spinsiders.com/ruveng
Intro - Animated
London, UK Johannesburg, SA Sydney, AU
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Canada’s biggest commercial SharePoint conference
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Buy the Book (or Kindle):http://amzn.to/JnxlcC
This presentation is excerpted from this book, authored by me, with contributions from Michal Pisarek and Sarah Haase
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© 2012 Ruven Gotz
We are often working in dangerous environments
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© 2012 Ruven Gotz
Someone has ‘sold’ your stakeholders
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Reality: The waters can be rougher than expected…
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…but the results can make it worthwhile
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© 2012 Ruven Gotz
What makes it so difficult?
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© 2012 Ruven Gotz
Dealing with humans in tough circumstances
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© 2012 Ruven Gotz
Soft skills
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© 2012 Ruven Gotz
Listening
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© 2012 Ruven Gotz
Honesty
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© 2012 Ruven Gotz
Humour
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PowerPoint Presentation Skills
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© 2012 Ruven Gotz
They can read the slides, or they can listen to you…
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© 2012 Ruven Gotz
• The first things you need to know are:– Keep it simple
• Use simple words to state your concepts• Don’t over-clutter your message• Too many words are hard to comprehend
– The problem with too many words is that, to make them fit, you have to shrink them really small, which can make them hard to read for the attendees
This.is Especially trueFor code
– Make it look great• Find great imagery• Follow well established design principles• Use a combination of fonts that work well together
– Plan appropriately• Give yourself plenty of time to brainstorm• Get all your ideas down• Hone your message• Give yourself plenty of time to practice so you can be
smooth
– Present well• Don’t read your slides• Speak clearly• I hope you haven’t tried to read all this fine print – it’s
meant to be a joke
PRESENTNG RIGHT: This slide contains essentail information
1 2 3 4 5 6 7 8 9 100
50000
100000
150000
200000
250000
300000
350000
0%
5%
10%
15%
20%
25%
30%
26%
4%
24%
19%
4% 4%
8%
3%
9%
Crucial that you understand this!!!
TOTAL HOURS % of total hours
TOTAL COST (LCR) % of total cost
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© 2012 Ruven Gotz
Oops, I went to far, let me back up…
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Confused
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Bored
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Engaged
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© 2012 Ruven Gotz
Help for scribblers
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© 2012 Ruven Gotz
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© 2012 Ruven Gotz
Avoid: Clipart, low-rez, stealing, crazy animation
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© 2012 Ruven Gotz
Avoid: Images that confuse rather than support
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© 2012 Ruven Gotz
The best books I’ve read on presenting
http://www.youtube.com/watch?v=rIABo0d9MVE
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How do we get to this happy state?
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You have got to get everyone onto the same page
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SHARE 2012 | 29
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SHARE 2012 | 30
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SHARE 2012 | 31
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SHARE 2012 | 32
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Yes! A bridge!
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Odds of success?
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© 2012 Ruven Gotz
The key to shared commitment is Shared Understanding
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© 2012 Ruven Gotz
Visual tools are a great way to get to shared understanding
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© 2012 Ruven Gotz
We will cover visual tools that assist with shared understanding
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© 2012 Ruven Gotz
Let’s start with Mind Mapping
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© 2012 Ruven Gotz
Building a simple mind map
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© 2012 Ruven Gotz
Using a mind map for navigation
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© 2012 Ruven Gotz
Using a mind map for prioritization
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© 2012 Ruven Gotz
Discovery workshops
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© 2012 Ruven Gotz
Using a mind map for taxonomy
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Dealing with Wicked Problems
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© 2012 Ruven Gotz
Dialogue Mapping
Facilitation & Mapping
Shared Display
Notation (IBIS)
Dialogue Mapping
http://cognexus.org/
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© 2012 Ruven Gotz
A very simple example IBIS map
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© 2012 Ruven Gotz
Real example
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© 2012 Ruven Gotz
Wireframing with Balsamiq
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© 2012 Ruven Gotz
Process mapping
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© 2012 Ruven Gotz
This stuff is hard
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© 2012 Ruven Gotz
Social complexity makes every problem ‘wicked’
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© 2012 Ruven Gotz
Getting to shared understanding is crucial
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Visual tools with shared displays can help
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Ruven Gotz@ruveng
spinsiders.com/ruveng
Tools Mentioned:- Mindjet MindManager- Balsamiq Mockups- BizAgi Entry Level- Microsoft Visio