consulting thought leadership report fy11q3
TRANSCRIPT
Global Consulting Thought Leadership FY11 Q3
Global Consulting Knowledge ManagementKnowledge Exchange
Table of contents
Legend
Deloitte Research
Master client and prospect conversations with thought leadership 3
As One 5
Deloitte Research 11
Deloitte Review 14
Human Capital 19
Strategy amp Operations 22
Technology 26
Industry-specific reports 36
Survey
POV Industry report
Article
Clients and prospects expect you to bring Deloittersquos point of view to the conversation Gain a competitive edge with thought leadership This Consulting Thought Leadership Quarterly Report allows you to quickly view a cross-sample of these timely points of view See a piece of thoughtware that interests you or might be relevant to a client Click on the link to read more
Looking for a broader selection More than 5000 pieces of consulting thought leadership are readily available for you to access in the Knowledge Exchange (KX) Consulting Thought Leadership site Three hundred new pieces of thought lead-ership are contributed to KX each quarter from all service areas and industries and 40+ member firms
Deloittersquos unique perspective on current issues in the marketplace gives us a distinctive edge when it comes to delivering value to clients Visit the Consulting Thought Leadership site to access the latest best-in-class Consulting thought leadership materials and connect with innovation and eminence activities around the globe
Not only is thought leadership used for developing a proposal but also when you are delivering a project And to find therersquos a new document that is relevant to client that also helps you to develop and create a stronger relationship with client Carlos Millan Partner Mexico
Master client and prospect conversations with thought leadership
Table of contents
Legend
Deloitte Research
Master client and prospect conversations with thought leadership 3
As One 5
Deloitte Research 11
Deloitte Review 14
Human Capital 19
Strategy amp Operations 22
Technology 26
Industry-specific reports 36
Survey
POV Industry report
Article
Clients and prospects expect you to bring Deloittersquos point of view to the conversation Gain a competitive edge with thought leadership This Consulting Thought Leadership Quarterly Report allows you to quickly view a cross-sample of these timely points of view See a piece of thoughtware that interests you or might be relevant to a client Click on the link to read more
Looking for a broader selection More than 5000 pieces of consulting thought leadership are readily available for you to access in the Knowledge Exchange (KX) Consulting Thought Leadership site Three hundred new pieces of thought lead-ership are contributed to KX each quarter from all service areas and industries and 40+ member firms
Deloittersquos unique perspective on current issues in the marketplace gives us a distinctive edge when it comes to delivering value to clients Visit the Consulting Thought Leadership site to access the latest best-in-class Consulting thought leadership materials and connect with innovation and eminence activities around the globe
Not only is thought leadership used for developing a proposal but also when you are delivering a project And to find therersquos a new document that is relevant to client that also helps you to develop and create a stronger relationship with client Carlos Millan Partner Mexico
Master client and prospect conversations with thought leadership
Clients and prospects expect you to bring Deloittersquos point of view to the conversation Gain a competitive edge with thought leadership This Consulting Thought Leadership Quarterly Report allows you to quickly view a cross-sample of these timely points of view See a piece of thoughtware that interests you or might be relevant to a client Click on the link to read more
Looking for a broader selection More than 5000 pieces of consulting thought leadership are readily available for you to access in the Knowledge Exchange (KX) Consulting Thought Leadership site Three hundred new pieces of thought lead-ership are contributed to KX each quarter from all service areas and industries and 40+ member firms
Deloittersquos unique perspective on current issues in the marketplace gives us a distinctive edge when it comes to delivering value to clients Visit the Consulting Thought Leadership site to access the latest best-in-class Consulting thought leadership materials and connect with innovation and eminence activities around the globe
Not only is thought leadership used for developing a proposal but also when you are delivering a project And to find therersquos a new document that is relevant to client that also helps you to develop and create a stronger relationship with client Carlos Millan Partner Mexico
Master client and prospect conversations with thought leadership
As OneAs One is a new service offering to help our clients understand whether the conditions are in place in their organizations to successfully execute their strategic goals
5 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
As One
As One Core Concepts Points of ViewUse these POVs with clients to briefly describe and bring to life the three core As One concepts
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
As One Book Summaries Introduction Chapters Conclusion and Deloitte Case Study These are PowerPoint documents that summarize the introduction chapters conclusion and Deloitte case study in the As One book
u Read the reportCountry Global (GL)
Contact Stephen LangtonMarketing contact Pom Somkabcharti
6 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
As One
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
As One Generic Points of ViewUse these POVs with clients as a takeaway for describing the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
7 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
As One
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
As One Inside Post-Merger Integration (PMI) Points of ViewUse these POVs with clients as a takeaway for describing the integration of Post-Merger Integration (PMI) and the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
8 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
As One
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
As One Inside Shared Services Points of ViewUse these POVs with clients as a takeaway for describing the integration of Shared Services and the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
9 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
As One
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
As One Point of View for Client DiscussionsThis POV was created to be used with clients to provide an overview of As One and its core elements
u Read the reportCountry United States
Contact Frederick D MillerMarketing contact Suzanne Gylfe
As One Inside Strategy Points of ViewUse these POVs with clients as a takeaway for describing the integration of strategy and the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
Deloitte Research
11 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Research
2011 Global Economic Outlook Q1 As developed economies transition out of the crisis and into sustainable recovery a bigger and longer-term transition is underway
u Read the reportCountry Global (GL)
Contact Ira KalishMarketing Contact Shiva Standifur
Asia Pacific Economic Outlook
December 2010 January 2011 February 2011
Click here to see all Asia Pacific Economic Report editions in KX
The December 2010 edition of the Asia Pacific Economic Outlook gives a near-term outlook for China Japan Malaysia and South Korea
The January 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia China India and Japan
The February 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia China Japan and Thailand
Contact Ira KalishMarketing Contact Rebecca Lam
Contact Ira KalishMarketing Contact Shiva Standifur
Contact Ira KalishMarketing Contact David Redhill
12 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Deloitte Research
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
To friend or not New insights about social networks in the life sciences industrySocial networks can potentially transform how doctors treat their patients and how patients and consumers manage their conditions The life sciences industry is sitting on the sidelines waiting for more regulatory guidance Part of the hesitation may be because the industry thinks of social networks as marketing In reality social networks are promising as tools that let the company collect information from communicate to and collaborate with people outside company walls
u Read the reportCountry United States
Contact Christopher FranckMarketing contact Shiva Standifur
Deloitte ReviewDeloitte Review is a semi-annual magazine showcasing a selection of articles ndash including original research and viewpoints ndash on topics of particular interest to executives and especially to our clients It is published in the summer and winter The following pages provide a summary and link to each of the individual articles contained in the latest edition of the Deloitte Review (Issue 8 2011)
14 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review
Deloitte Review Beyond the contract Driving value from the renegotiation processThe recent economic downturn has underscored the difficulties involved in the area of managing third-party spend making contract renegotiations even more center stage That puts the focus on the numbers which can be relevant However it can also be problematic as it can underplay the importance of the renegotiation process as an opportunity to reassess operational efficiencies
u Read the report Contact Peter Blatman
Deloitte Review Beyond the Numbers - Analytics as a Strategic CapabilityUncovering the realities that lie behind the data is what business analytics is all about Precisely because they are hidden to the casual observer they lend competitive advantages to the organizations that discover and implement them in business first Ironically something like this very process is needed to make sense of the mountains of literature that have accumulated around the field of business analytics itself
u Read the report Contact John Lucker
Deloitte Review Caught in the middleHow can companies lessen the risk of becoming a national news story due to improper payments caused by the misdeeds of a subcontractor or even one of their own employees And how can they curb their own revenue leakage attributable to accidental or fraudulent payments The answer may lie in adopting strategies similar to those that the government is beginning to use to proactively root out waste fraud abuse and errors
u Read the report Contact Pasquale Nigro
15 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Deloitte Review
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review Common GoodLord Green and Deloitte Review European Editor Christopher Gentle discuss key themes taken from Lord Greenrsquos recent book Good Value and reflect on the financial crisis and the new forces likely to shape business in the future
u Read the report Contact Christopher Gentle
Deloitte Review Diversity as an engine of innovationIncreasingly retailers and consumer goods companies must embrace diversity as a market force and that includes diversifying their workforcesmdashnot simply to do what is right but because they know that a diverse employee base will drive affinity with and understanding of the customer The numbers support this
u Read the report Contact Alison Paul
Deloitte Review Did you say freeldquoFreerdquo is well on its way to becoming a sustainable meat-and-potatoes business model for companies that make money by giving something away But many think these are just the beginning of a dramatic and fundamental shift in pricing with more traditional companies already jumping on the bandwagon
u Read the report Contact Mike Simonetto
16 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Deloitte Review
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review Rank Ignorance Three years ago Deloitte Consulting LLP launched The Persistence Project to identify the management practices that contribute most to sustained superior corporate performance Preliminary results have been published in the Harvard Business Review and the Annals of Applied Statistics This article is the third in a series providing a preview of the projectrsquos findings
u Read the report Contact Mumtaz Ahmed
Deloitte Review Smarter MovesGrowth and survival hinge on penetrating and scaling operations in rapidly growing and emerging markets unlocked by globalization Thatrsquos a tough challenge especially when the critical market and production opportunities and critical talent are often not in the same country The traditional and still the most widespread approach to international assignments often fails to meet the specific needs of both the business and the assignee leaving key business goals unfulfilled and key talent development priorities unaddressed
u Read the report Contact Jeff Schwartz
Deloitte Review Red Ink Rising - Navigating the perils of public debtStates provinces cities and nations worldwide now face an existential threat in the form of a massive fiscal imbalance Currently federal debt in the United States is north of $13 trillion or about 95 percent of GDP State budgets are similarly bleak How to deal with that crisis will be the most essential and pressing issue facing every one of the 26 new governors taking office in 2011
u Read the report Contact Bob Campbell
17 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Deloitte Review
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review The Great Debate - Inflation deflation and the implications for financial management As the economy bounces between recession and recovery there would seem to be compelling signals for a forecast in either direction This keeps economists fully employed but offers scant comfort to business leaders facing what may be an unprecedented environment Financial executives have to make a bet The decision is made all that more difficult because few senior managers have ever had to deal with either high inflation or deflation in their careers
u Read the report Contact Carl Steidtmann
Deloitte Review The Corporate Lattice - A strategic response to the changing world of workThe corporate ladder has been the de facto standard shaping the way companiesmdashsometimes consciously and sometimes notmdashhave operated for the past century But deeply held ladder assumptions are limiting our ability to respond to the changing corporate landscape Continuing to invest for the future using yesterdayrsquos blueprint is futile Whatrsquos needed is a new model for driving agility and high performance in todayrsquos world of worku Read the report Contact Cathleen Benko
Human Capital
19 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Human Capital
Executive perspectives on diversity in the retail and consumer products industriesVolumes have been written about the importance of diversity to business This report presents a different perspective It not only outlines the opportunities presented by diversity it explores the real-world experience of multiple industry executives who have forged the critical connection between their multicultural consumers and their multicultural workforces
The Emperorrsquos new clothes Confronting the illusion of high-performance senior teamsNo organization should take the risks associated with a dysfunctional senior management team regardless of how strong the leader is There is just too much at stake and too much evidence on the link between performance of the senior management team and organizational performance What is it about these exceptional senior teams that contribute to higher team and organizational performance The answer lies in their ability to build and sustain core team competencies
u Read the reportCountry Canada
Contact Heather StocktonMarketing contact Roula Michailidis
u Read the reportCountry United States
Contact Thom McElroyMarketing contact Shelley McNeill
Talent Edge 2020 Blueprints for the new normalAs companies worldwide struggle to move beyond the great recession many executives recognize the need to develop talent strategies to meet the demands of the new normal With key trends such as globalization and the aging workforce in mind leaders need to find the right balance between economic realities and investment requirements as they position their companies for success in the next decade
u Read the reportCountry United States
Contact Margot ThomMarketing contact Shelley McNeill
20 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Human Capital
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
The gender dividend Making the business case for investing in womenWhat will the next phase of sustainable economic growth look like Therersquos growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point gender Fully integrating women into both the workplace and the marketplace can yield a significant returnmdashwhat can be called the Gender Dividend
u Read the reportCountry United States
Contact Sally DrsquoAmatoMarketing contact Shelley McNeill
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Strategy amp Operations
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Strategy amp Operations
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Technology
Industry-specific reports
Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
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As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Technology
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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As One
Deloitte Research
Deloitte Review
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Strategy amp Operations
Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
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As One
Deloitte Research
Deloitte Review
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Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
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Public Sector
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Deloitte Review
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Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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As One
Deloitte Research
Deloitte Review
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Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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As One
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Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
5 Global Consulting Thought Leadership FY11 Q3
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As One
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Deloitte Review
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Strategy amp Operations
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As One
As One Core Concepts Points of ViewUse these POVs with clients to briefly describe and bring to life the three core As One concepts
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
As One Book Summaries Introduction Chapters Conclusion and Deloitte Case Study These are PowerPoint documents that summarize the introduction chapters conclusion and Deloitte case study in the As One book
u Read the reportCountry Global (GL)
Contact Stephen LangtonMarketing contact Pom Somkabcharti
6 Global Consulting Thought Leadership FY11 Q3
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As One
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
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Industry-specific reports
As One Generic Points of ViewUse these POVs with clients as a takeaway for describing the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
7 Global Consulting Thought Leadership FY11 Q3
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As One
As One
Deloitte Research
Deloitte Review
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As One Inside Post-Merger Integration (PMI) Points of ViewUse these POVs with clients as a takeaway for describing the integration of Post-Merger Integration (PMI) and the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
8 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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As One
Deloitte Research
Deloitte Review
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Strategy amp Operations
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As One Inside Shared Services Points of ViewUse these POVs with clients as a takeaway for describing the integration of Shared Services and the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
9 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
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As One Point of View for Client DiscussionsThis POV was created to be used with clients to provide an overview of As One and its core elements
u Read the reportCountry United States
Contact Frederick D MillerMarketing contact Suzanne Gylfe
As One Inside Strategy Points of ViewUse these POVs with clients as a takeaway for describing the integration of strategy and the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
Deloitte Research
11 Global Consulting Thought Leadership FY11 Q3
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Deloitte Research
2011 Global Economic Outlook Q1 As developed economies transition out of the crisis and into sustainable recovery a bigger and longer-term transition is underway
u Read the reportCountry Global (GL)
Contact Ira KalishMarketing Contact Shiva Standifur
Asia Pacific Economic Outlook
December 2010 January 2011 February 2011
Click here to see all Asia Pacific Economic Report editions in KX
The December 2010 edition of the Asia Pacific Economic Outlook gives a near-term outlook for China Japan Malaysia and South Korea
The January 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia China India and Japan
The February 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia China Japan and Thailand
Contact Ira KalishMarketing Contact Rebecca Lam
Contact Ira KalishMarketing Contact Shiva Standifur
Contact Ira KalishMarketing Contact David Redhill
12 Global Consulting Thought Leadership FY11 Q3
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To friend or not New insights about social networks in the life sciences industrySocial networks can potentially transform how doctors treat their patients and how patients and consumers manage their conditions The life sciences industry is sitting on the sidelines waiting for more regulatory guidance Part of the hesitation may be because the industry thinks of social networks as marketing In reality social networks are promising as tools that let the company collect information from communicate to and collaborate with people outside company walls
u Read the reportCountry United States
Contact Christopher FranckMarketing contact Shiva Standifur
Deloitte ReviewDeloitte Review is a semi-annual magazine showcasing a selection of articles ndash including original research and viewpoints ndash on topics of particular interest to executives and especially to our clients It is published in the summer and winter The following pages provide a summary and link to each of the individual articles contained in the latest edition of the Deloitte Review (Issue 8 2011)
14 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
Deloitte Review Beyond the contract Driving value from the renegotiation processThe recent economic downturn has underscored the difficulties involved in the area of managing third-party spend making contract renegotiations even more center stage That puts the focus on the numbers which can be relevant However it can also be problematic as it can underplay the importance of the renegotiation process as an opportunity to reassess operational efficiencies
u Read the report Contact Peter Blatman
Deloitte Review Beyond the Numbers - Analytics as a Strategic CapabilityUncovering the realities that lie behind the data is what business analytics is all about Precisely because they are hidden to the casual observer they lend competitive advantages to the organizations that discover and implement them in business first Ironically something like this very process is needed to make sense of the mountains of literature that have accumulated around the field of business analytics itself
u Read the report Contact John Lucker
Deloitte Review Caught in the middleHow can companies lessen the risk of becoming a national news story due to improper payments caused by the misdeeds of a subcontractor or even one of their own employees And how can they curb their own revenue leakage attributable to accidental or fraudulent payments The answer may lie in adopting strategies similar to those that the government is beginning to use to proactively root out waste fraud abuse and errors
u Read the report Contact Pasquale Nigro
15 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Deloitte Review
Human Capital
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Deloitte Review Common GoodLord Green and Deloitte Review European Editor Christopher Gentle discuss key themes taken from Lord Greenrsquos recent book Good Value and reflect on the financial crisis and the new forces likely to shape business in the future
u Read the report Contact Christopher Gentle
Deloitte Review Diversity as an engine of innovationIncreasingly retailers and consumer goods companies must embrace diversity as a market force and that includes diversifying their workforcesmdashnot simply to do what is right but because they know that a diverse employee base will drive affinity with and understanding of the customer The numbers support this
u Read the report Contact Alison Paul
Deloitte Review Did you say freeldquoFreerdquo is well on its way to becoming a sustainable meat-and-potatoes business model for companies that make money by giving something away But many think these are just the beginning of a dramatic and fundamental shift in pricing with more traditional companies already jumping on the bandwagon
u Read the report Contact Mike Simonetto
16 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
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Industry-specific reports
Deloitte Review Rank Ignorance Three years ago Deloitte Consulting LLP launched The Persistence Project to identify the management practices that contribute most to sustained superior corporate performance Preliminary results have been published in the Harvard Business Review and the Annals of Applied Statistics This article is the third in a series providing a preview of the projectrsquos findings
u Read the report Contact Mumtaz Ahmed
Deloitte Review Smarter MovesGrowth and survival hinge on penetrating and scaling operations in rapidly growing and emerging markets unlocked by globalization Thatrsquos a tough challenge especially when the critical market and production opportunities and critical talent are often not in the same country The traditional and still the most widespread approach to international assignments often fails to meet the specific needs of both the business and the assignee leaving key business goals unfulfilled and key talent development priorities unaddressed
u Read the report Contact Jeff Schwartz
Deloitte Review Red Ink Rising - Navigating the perils of public debtStates provinces cities and nations worldwide now face an existential threat in the form of a massive fiscal imbalance Currently federal debt in the United States is north of $13 trillion or about 95 percent of GDP State budgets are similarly bleak How to deal with that crisis will be the most essential and pressing issue facing every one of the 26 new governors taking office in 2011
u Read the report Contact Bob Campbell
17 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Review The Great Debate - Inflation deflation and the implications for financial management As the economy bounces between recession and recovery there would seem to be compelling signals for a forecast in either direction This keeps economists fully employed but offers scant comfort to business leaders facing what may be an unprecedented environment Financial executives have to make a bet The decision is made all that more difficult because few senior managers have ever had to deal with either high inflation or deflation in their careers
u Read the report Contact Carl Steidtmann
Deloitte Review The Corporate Lattice - A strategic response to the changing world of workThe corporate ladder has been the de facto standard shaping the way companiesmdashsometimes consciously and sometimes notmdashhave operated for the past century But deeply held ladder assumptions are limiting our ability to respond to the changing corporate landscape Continuing to invest for the future using yesterdayrsquos blueprint is futile Whatrsquos needed is a new model for driving agility and high performance in todayrsquos world of worku Read the report Contact Cathleen Benko
Human Capital
19 Global Consulting Thought Leadership FY11 Q3
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Human Capital
Strategy amp Operations
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Human Capital
Executive perspectives on diversity in the retail and consumer products industriesVolumes have been written about the importance of diversity to business This report presents a different perspective It not only outlines the opportunities presented by diversity it explores the real-world experience of multiple industry executives who have forged the critical connection between their multicultural consumers and their multicultural workforces
The Emperorrsquos new clothes Confronting the illusion of high-performance senior teamsNo organization should take the risks associated with a dysfunctional senior management team regardless of how strong the leader is There is just too much at stake and too much evidence on the link between performance of the senior management team and organizational performance What is it about these exceptional senior teams that contribute to higher team and organizational performance The answer lies in their ability to build and sustain core team competencies
u Read the reportCountry Canada
Contact Heather StocktonMarketing contact Roula Michailidis
u Read the reportCountry United States
Contact Thom McElroyMarketing contact Shelley McNeill
Talent Edge 2020 Blueprints for the new normalAs companies worldwide struggle to move beyond the great recession many executives recognize the need to develop talent strategies to meet the demands of the new normal With key trends such as globalization and the aging workforce in mind leaders need to find the right balance between economic realities and investment requirements as they position their companies for success in the next decade
u Read the reportCountry United States
Contact Margot ThomMarketing contact Shelley McNeill
20 Global Consulting Thought Leadership FY11 Q3
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Human Capital
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Human Capital
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The gender dividend Making the business case for investing in womenWhat will the next phase of sustainable economic growth look like Therersquos growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point gender Fully integrating women into both the workplace and the marketplace can yield a significant returnmdashwhat can be called the Gender Dividend
u Read the reportCountry United States
Contact Sally DrsquoAmatoMarketing contact Shelley McNeill
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
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Deloitte Research
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Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
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Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Strategy amp Operations
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The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
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Technology
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Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
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Technology
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Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
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Technology
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Strategy amp Operations
Technology
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Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Review
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Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
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Deloitte Review
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Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
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Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
6 Global Consulting Thought Leadership FY11 Q3
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As One
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
As One Generic Points of ViewUse these POVs with clients as a takeaway for describing the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
7 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
As One
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
As One Inside Post-Merger Integration (PMI) Points of ViewUse these POVs with clients as a takeaway for describing the integration of Post-Merger Integration (PMI) and the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
8 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
As One
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
As One Inside Shared Services Points of ViewUse these POVs with clients as a takeaway for describing the integration of Shared Services and the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
9 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
As One
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
As One Point of View for Client DiscussionsThis POV was created to be used with clients to provide an overview of As One and its core elements
u Read the reportCountry United States
Contact Frederick D MillerMarketing contact Suzanne Gylfe
As One Inside Strategy Points of ViewUse these POVs with clients as a takeaway for describing the integration of strategy and the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
Deloitte Research
11 Global Consulting Thought Leadership FY11 Q3
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As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
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Industry-specific reports
Deloitte Research
2011 Global Economic Outlook Q1 As developed economies transition out of the crisis and into sustainable recovery a bigger and longer-term transition is underway
u Read the reportCountry Global (GL)
Contact Ira KalishMarketing Contact Shiva Standifur
Asia Pacific Economic Outlook
December 2010 January 2011 February 2011
Click here to see all Asia Pacific Economic Report editions in KX
The December 2010 edition of the Asia Pacific Economic Outlook gives a near-term outlook for China Japan Malaysia and South Korea
The January 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia China India and Japan
The February 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia China Japan and Thailand
Contact Ira KalishMarketing Contact Rebecca Lam
Contact Ira KalishMarketing Contact Shiva Standifur
Contact Ira KalishMarketing Contact David Redhill
12 Global Consulting Thought Leadership FY11 Q3
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Deloitte Research
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
To friend or not New insights about social networks in the life sciences industrySocial networks can potentially transform how doctors treat their patients and how patients and consumers manage their conditions The life sciences industry is sitting on the sidelines waiting for more regulatory guidance Part of the hesitation may be because the industry thinks of social networks as marketing In reality social networks are promising as tools that let the company collect information from communicate to and collaborate with people outside company walls
u Read the reportCountry United States
Contact Christopher FranckMarketing contact Shiva Standifur
Deloitte ReviewDeloitte Review is a semi-annual magazine showcasing a selection of articles ndash including original research and viewpoints ndash on topics of particular interest to executives and especially to our clients It is published in the summer and winter The following pages provide a summary and link to each of the individual articles contained in the latest edition of the Deloitte Review (Issue 8 2011)
14 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
Human Capital
Strategy amp Operations
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Industry-specific reports
Deloitte Review
Deloitte Review Beyond the contract Driving value from the renegotiation processThe recent economic downturn has underscored the difficulties involved in the area of managing third-party spend making contract renegotiations even more center stage That puts the focus on the numbers which can be relevant However it can also be problematic as it can underplay the importance of the renegotiation process as an opportunity to reassess operational efficiencies
u Read the report Contact Peter Blatman
Deloitte Review Beyond the Numbers - Analytics as a Strategic CapabilityUncovering the realities that lie behind the data is what business analytics is all about Precisely because they are hidden to the casual observer they lend competitive advantages to the organizations that discover and implement them in business first Ironically something like this very process is needed to make sense of the mountains of literature that have accumulated around the field of business analytics itself
u Read the report Contact John Lucker
Deloitte Review Caught in the middleHow can companies lessen the risk of becoming a national news story due to improper payments caused by the misdeeds of a subcontractor or even one of their own employees And how can they curb their own revenue leakage attributable to accidental or fraudulent payments The answer may lie in adopting strategies similar to those that the government is beginning to use to proactively root out waste fraud abuse and errors
u Read the report Contact Pasquale Nigro
15 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Deloitte Review
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review Common GoodLord Green and Deloitte Review European Editor Christopher Gentle discuss key themes taken from Lord Greenrsquos recent book Good Value and reflect on the financial crisis and the new forces likely to shape business in the future
u Read the report Contact Christopher Gentle
Deloitte Review Diversity as an engine of innovationIncreasingly retailers and consumer goods companies must embrace diversity as a market force and that includes diversifying their workforcesmdashnot simply to do what is right but because they know that a diverse employee base will drive affinity with and understanding of the customer The numbers support this
u Read the report Contact Alison Paul
Deloitte Review Did you say freeldquoFreerdquo is well on its way to becoming a sustainable meat-and-potatoes business model for companies that make money by giving something away But many think these are just the beginning of a dramatic and fundamental shift in pricing with more traditional companies already jumping on the bandwagon
u Read the report Contact Mike Simonetto
16 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review Rank Ignorance Three years ago Deloitte Consulting LLP launched The Persistence Project to identify the management practices that contribute most to sustained superior corporate performance Preliminary results have been published in the Harvard Business Review and the Annals of Applied Statistics This article is the third in a series providing a preview of the projectrsquos findings
u Read the report Contact Mumtaz Ahmed
Deloitte Review Smarter MovesGrowth and survival hinge on penetrating and scaling operations in rapidly growing and emerging markets unlocked by globalization Thatrsquos a tough challenge especially when the critical market and production opportunities and critical talent are often not in the same country The traditional and still the most widespread approach to international assignments often fails to meet the specific needs of both the business and the assignee leaving key business goals unfulfilled and key talent development priorities unaddressed
u Read the report Contact Jeff Schwartz
Deloitte Review Red Ink Rising - Navigating the perils of public debtStates provinces cities and nations worldwide now face an existential threat in the form of a massive fiscal imbalance Currently federal debt in the United States is north of $13 trillion or about 95 percent of GDP State budgets are similarly bleak How to deal with that crisis will be the most essential and pressing issue facing every one of the 26 new governors taking office in 2011
u Read the report Contact Bob Campbell
17 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review The Great Debate - Inflation deflation and the implications for financial management As the economy bounces between recession and recovery there would seem to be compelling signals for a forecast in either direction This keeps economists fully employed but offers scant comfort to business leaders facing what may be an unprecedented environment Financial executives have to make a bet The decision is made all that more difficult because few senior managers have ever had to deal with either high inflation or deflation in their careers
u Read the report Contact Carl Steidtmann
Deloitte Review The Corporate Lattice - A strategic response to the changing world of workThe corporate ladder has been the de facto standard shaping the way companiesmdashsometimes consciously and sometimes notmdashhave operated for the past century But deeply held ladder assumptions are limiting our ability to respond to the changing corporate landscape Continuing to invest for the future using yesterdayrsquos blueprint is futile Whatrsquos needed is a new model for driving agility and high performance in todayrsquos world of worku Read the report Contact Cathleen Benko
Human Capital
19 Global Consulting Thought Leadership FY11 Q3
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Human Capital
Executive perspectives on diversity in the retail and consumer products industriesVolumes have been written about the importance of diversity to business This report presents a different perspective It not only outlines the opportunities presented by diversity it explores the real-world experience of multiple industry executives who have forged the critical connection between their multicultural consumers and their multicultural workforces
The Emperorrsquos new clothes Confronting the illusion of high-performance senior teamsNo organization should take the risks associated with a dysfunctional senior management team regardless of how strong the leader is There is just too much at stake and too much evidence on the link between performance of the senior management team and organizational performance What is it about these exceptional senior teams that contribute to higher team and organizational performance The answer lies in their ability to build and sustain core team competencies
u Read the reportCountry Canada
Contact Heather StocktonMarketing contact Roula Michailidis
u Read the reportCountry United States
Contact Thom McElroyMarketing contact Shelley McNeill
Talent Edge 2020 Blueprints for the new normalAs companies worldwide struggle to move beyond the great recession many executives recognize the need to develop talent strategies to meet the demands of the new normal With key trends such as globalization and the aging workforce in mind leaders need to find the right balance between economic realities and investment requirements as they position their companies for success in the next decade
u Read the reportCountry United States
Contact Margot ThomMarketing contact Shelley McNeill
20 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Human Capital
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
The gender dividend Making the business case for investing in womenWhat will the next phase of sustainable economic growth look like Therersquos growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point gender Fully integrating women into both the workplace and the marketplace can yield a significant returnmdashwhat can be called the Gender Dividend
u Read the reportCountry United States
Contact Sally DrsquoAmatoMarketing contact Shelley McNeill
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
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As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
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Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
7 Global Consulting Thought Leadership FY11 Q3
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As One Inside Post-Merger Integration (PMI) Points of ViewUse these POVs with clients as a takeaway for describing the integration of Post-Merger Integration (PMI) and the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
8 Global Consulting Thought Leadership FY11 Q3
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As One Inside Shared Services Points of ViewUse these POVs with clients as a takeaway for describing the integration of Shared Services and the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
9 Global Consulting Thought Leadership FY11 Q3
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As One Point of View for Client DiscussionsThis POV was created to be used with clients to provide an overview of As One and its core elements
u Read the reportCountry United States
Contact Frederick D MillerMarketing contact Suzanne Gylfe
As One Inside Strategy Points of ViewUse these POVs with clients as a takeaway for describing the integration of strategy and the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
Deloitte Research
11 Global Consulting Thought Leadership FY11 Q3
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2011 Global Economic Outlook Q1 As developed economies transition out of the crisis and into sustainable recovery a bigger and longer-term transition is underway
u Read the reportCountry Global (GL)
Contact Ira KalishMarketing Contact Shiva Standifur
Asia Pacific Economic Outlook
December 2010 January 2011 February 2011
Click here to see all Asia Pacific Economic Report editions in KX
The December 2010 edition of the Asia Pacific Economic Outlook gives a near-term outlook for China Japan Malaysia and South Korea
The January 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia China India and Japan
The February 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia China Japan and Thailand
Contact Ira KalishMarketing Contact Rebecca Lam
Contact Ira KalishMarketing Contact Shiva Standifur
Contact Ira KalishMarketing Contact David Redhill
12 Global Consulting Thought Leadership FY11 Q3
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To friend or not New insights about social networks in the life sciences industrySocial networks can potentially transform how doctors treat their patients and how patients and consumers manage their conditions The life sciences industry is sitting on the sidelines waiting for more regulatory guidance Part of the hesitation may be because the industry thinks of social networks as marketing In reality social networks are promising as tools that let the company collect information from communicate to and collaborate with people outside company walls
u Read the reportCountry United States
Contact Christopher FranckMarketing contact Shiva Standifur
Deloitte ReviewDeloitte Review is a semi-annual magazine showcasing a selection of articles ndash including original research and viewpoints ndash on topics of particular interest to executives and especially to our clients It is published in the summer and winter The following pages provide a summary and link to each of the individual articles contained in the latest edition of the Deloitte Review (Issue 8 2011)
14 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review Beyond the contract Driving value from the renegotiation processThe recent economic downturn has underscored the difficulties involved in the area of managing third-party spend making contract renegotiations even more center stage That puts the focus on the numbers which can be relevant However it can also be problematic as it can underplay the importance of the renegotiation process as an opportunity to reassess operational efficiencies
u Read the report Contact Peter Blatman
Deloitte Review Beyond the Numbers - Analytics as a Strategic CapabilityUncovering the realities that lie behind the data is what business analytics is all about Precisely because they are hidden to the casual observer they lend competitive advantages to the organizations that discover and implement them in business first Ironically something like this very process is needed to make sense of the mountains of literature that have accumulated around the field of business analytics itself
u Read the report Contact John Lucker
Deloitte Review Caught in the middleHow can companies lessen the risk of becoming a national news story due to improper payments caused by the misdeeds of a subcontractor or even one of their own employees And how can they curb their own revenue leakage attributable to accidental or fraudulent payments The answer may lie in adopting strategies similar to those that the government is beginning to use to proactively root out waste fraud abuse and errors
u Read the report Contact Pasquale Nigro
15 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review Common GoodLord Green and Deloitte Review European Editor Christopher Gentle discuss key themes taken from Lord Greenrsquos recent book Good Value and reflect on the financial crisis and the new forces likely to shape business in the future
u Read the report Contact Christopher Gentle
Deloitte Review Diversity as an engine of innovationIncreasingly retailers and consumer goods companies must embrace diversity as a market force and that includes diversifying their workforcesmdashnot simply to do what is right but because they know that a diverse employee base will drive affinity with and understanding of the customer The numbers support this
u Read the report Contact Alison Paul
Deloitte Review Did you say freeldquoFreerdquo is well on its way to becoming a sustainable meat-and-potatoes business model for companies that make money by giving something away But many think these are just the beginning of a dramatic and fundamental shift in pricing with more traditional companies already jumping on the bandwagon
u Read the report Contact Mike Simonetto
16 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Human Capital
Strategy amp Operations
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Deloitte Review Rank Ignorance Three years ago Deloitte Consulting LLP launched The Persistence Project to identify the management practices that contribute most to sustained superior corporate performance Preliminary results have been published in the Harvard Business Review and the Annals of Applied Statistics This article is the third in a series providing a preview of the projectrsquos findings
u Read the report Contact Mumtaz Ahmed
Deloitte Review Smarter MovesGrowth and survival hinge on penetrating and scaling operations in rapidly growing and emerging markets unlocked by globalization Thatrsquos a tough challenge especially when the critical market and production opportunities and critical talent are often not in the same country The traditional and still the most widespread approach to international assignments often fails to meet the specific needs of both the business and the assignee leaving key business goals unfulfilled and key talent development priorities unaddressed
u Read the report Contact Jeff Schwartz
Deloitte Review Red Ink Rising - Navigating the perils of public debtStates provinces cities and nations worldwide now face an existential threat in the form of a massive fiscal imbalance Currently federal debt in the United States is north of $13 trillion or about 95 percent of GDP State budgets are similarly bleak How to deal with that crisis will be the most essential and pressing issue facing every one of the 26 new governors taking office in 2011
u Read the report Contact Bob Campbell
17 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Human Capital
Strategy amp Operations
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Deloitte Review The Great Debate - Inflation deflation and the implications for financial management As the economy bounces between recession and recovery there would seem to be compelling signals for a forecast in either direction This keeps economists fully employed but offers scant comfort to business leaders facing what may be an unprecedented environment Financial executives have to make a bet The decision is made all that more difficult because few senior managers have ever had to deal with either high inflation or deflation in their careers
u Read the report Contact Carl Steidtmann
Deloitte Review The Corporate Lattice - A strategic response to the changing world of workThe corporate ladder has been the de facto standard shaping the way companiesmdashsometimes consciously and sometimes notmdashhave operated for the past century But deeply held ladder assumptions are limiting our ability to respond to the changing corporate landscape Continuing to invest for the future using yesterdayrsquos blueprint is futile Whatrsquos needed is a new model for driving agility and high performance in todayrsquos world of worku Read the report Contact Cathleen Benko
Human Capital
19 Global Consulting Thought Leadership FY11 Q3
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Deloitte Research
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Human Capital
Strategy amp Operations
Technology
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Human Capital
Executive perspectives on diversity in the retail and consumer products industriesVolumes have been written about the importance of diversity to business This report presents a different perspective It not only outlines the opportunities presented by diversity it explores the real-world experience of multiple industry executives who have forged the critical connection between their multicultural consumers and their multicultural workforces
The Emperorrsquos new clothes Confronting the illusion of high-performance senior teamsNo organization should take the risks associated with a dysfunctional senior management team regardless of how strong the leader is There is just too much at stake and too much evidence on the link between performance of the senior management team and organizational performance What is it about these exceptional senior teams that contribute to higher team and organizational performance The answer lies in their ability to build and sustain core team competencies
u Read the reportCountry Canada
Contact Heather StocktonMarketing contact Roula Michailidis
u Read the reportCountry United States
Contact Thom McElroyMarketing contact Shelley McNeill
Talent Edge 2020 Blueprints for the new normalAs companies worldwide struggle to move beyond the great recession many executives recognize the need to develop talent strategies to meet the demands of the new normal With key trends such as globalization and the aging workforce in mind leaders need to find the right balance between economic realities and investment requirements as they position their companies for success in the next decade
u Read the reportCountry United States
Contact Margot ThomMarketing contact Shelley McNeill
20 Global Consulting Thought Leadership FY11 Q3
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Human Capital
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
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The gender dividend Making the business case for investing in womenWhat will the next phase of sustainable economic growth look like Therersquos growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point gender Fully integrating women into both the workplace and the marketplace can yield a significant returnmdashwhat can be called the Gender Dividend
u Read the reportCountry United States
Contact Sally DrsquoAmatoMarketing contact Shelley McNeill
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
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As One
Deloitte Research
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Human Capital
Strategy amp Operations
Technology
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Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
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Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
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Technology
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Technology
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Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Technology
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
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Technology
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Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
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Deloitte Review
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Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Review
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Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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Deloitte Review
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Life Sciences amp HealthCare
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Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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As One
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Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
8 Global Consulting Thought Leadership FY11 Q3
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As One
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
As One Inside Shared Services Points of ViewUse these POVs with clients as a takeaway for describing the integration of Shared Services and the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
9 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
As One
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
As One Point of View for Client DiscussionsThis POV was created to be used with clients to provide an overview of As One and its core elements
u Read the reportCountry United States
Contact Frederick D MillerMarketing contact Suzanne Gylfe
As One Inside Strategy Points of ViewUse these POVs with clients as a takeaway for describing the integration of strategy and the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
Deloitte Research
11 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Research
2011 Global Economic Outlook Q1 As developed economies transition out of the crisis and into sustainable recovery a bigger and longer-term transition is underway
u Read the reportCountry Global (GL)
Contact Ira KalishMarketing Contact Shiva Standifur
Asia Pacific Economic Outlook
December 2010 January 2011 February 2011
Click here to see all Asia Pacific Economic Report editions in KX
The December 2010 edition of the Asia Pacific Economic Outlook gives a near-term outlook for China Japan Malaysia and South Korea
The January 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia China India and Japan
The February 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia China Japan and Thailand
Contact Ira KalishMarketing Contact Rebecca Lam
Contact Ira KalishMarketing Contact Shiva Standifur
Contact Ira KalishMarketing Contact David Redhill
12 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Deloitte Research
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
To friend or not New insights about social networks in the life sciences industrySocial networks can potentially transform how doctors treat their patients and how patients and consumers manage their conditions The life sciences industry is sitting on the sidelines waiting for more regulatory guidance Part of the hesitation may be because the industry thinks of social networks as marketing In reality social networks are promising as tools that let the company collect information from communicate to and collaborate with people outside company walls
u Read the reportCountry United States
Contact Christopher FranckMarketing contact Shiva Standifur
Deloitte ReviewDeloitte Review is a semi-annual magazine showcasing a selection of articles ndash including original research and viewpoints ndash on topics of particular interest to executives and especially to our clients It is published in the summer and winter The following pages provide a summary and link to each of the individual articles contained in the latest edition of the Deloitte Review (Issue 8 2011)
14 Global Consulting Thought Leadership FY11 Q3
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As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review
Deloitte Review Beyond the contract Driving value from the renegotiation processThe recent economic downturn has underscored the difficulties involved in the area of managing third-party spend making contract renegotiations even more center stage That puts the focus on the numbers which can be relevant However it can also be problematic as it can underplay the importance of the renegotiation process as an opportunity to reassess operational efficiencies
u Read the report Contact Peter Blatman
Deloitte Review Beyond the Numbers - Analytics as a Strategic CapabilityUncovering the realities that lie behind the data is what business analytics is all about Precisely because they are hidden to the casual observer they lend competitive advantages to the organizations that discover and implement them in business first Ironically something like this very process is needed to make sense of the mountains of literature that have accumulated around the field of business analytics itself
u Read the report Contact John Lucker
Deloitte Review Caught in the middleHow can companies lessen the risk of becoming a national news story due to improper payments caused by the misdeeds of a subcontractor or even one of their own employees And how can they curb their own revenue leakage attributable to accidental or fraudulent payments The answer may lie in adopting strategies similar to those that the government is beginning to use to proactively root out waste fraud abuse and errors
u Read the report Contact Pasquale Nigro
15 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Deloitte Review
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review Common GoodLord Green and Deloitte Review European Editor Christopher Gentle discuss key themes taken from Lord Greenrsquos recent book Good Value and reflect on the financial crisis and the new forces likely to shape business in the future
u Read the report Contact Christopher Gentle
Deloitte Review Diversity as an engine of innovationIncreasingly retailers and consumer goods companies must embrace diversity as a market force and that includes diversifying their workforcesmdashnot simply to do what is right but because they know that a diverse employee base will drive affinity with and understanding of the customer The numbers support this
u Read the report Contact Alison Paul
Deloitte Review Did you say freeldquoFreerdquo is well on its way to becoming a sustainable meat-and-potatoes business model for companies that make money by giving something away But many think these are just the beginning of a dramatic and fundamental shift in pricing with more traditional companies already jumping on the bandwagon
u Read the report Contact Mike Simonetto
16 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Deloitte Review
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review Rank Ignorance Three years ago Deloitte Consulting LLP launched The Persistence Project to identify the management practices that contribute most to sustained superior corporate performance Preliminary results have been published in the Harvard Business Review and the Annals of Applied Statistics This article is the third in a series providing a preview of the projectrsquos findings
u Read the report Contact Mumtaz Ahmed
Deloitte Review Smarter MovesGrowth and survival hinge on penetrating and scaling operations in rapidly growing and emerging markets unlocked by globalization Thatrsquos a tough challenge especially when the critical market and production opportunities and critical talent are often not in the same country The traditional and still the most widespread approach to international assignments often fails to meet the specific needs of both the business and the assignee leaving key business goals unfulfilled and key talent development priorities unaddressed
u Read the report Contact Jeff Schwartz
Deloitte Review Red Ink Rising - Navigating the perils of public debtStates provinces cities and nations worldwide now face an existential threat in the form of a massive fiscal imbalance Currently federal debt in the United States is north of $13 trillion or about 95 percent of GDP State budgets are similarly bleak How to deal with that crisis will be the most essential and pressing issue facing every one of the 26 new governors taking office in 2011
u Read the report Contact Bob Campbell
17 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Deloitte Review
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review The Great Debate - Inflation deflation and the implications for financial management As the economy bounces between recession and recovery there would seem to be compelling signals for a forecast in either direction This keeps economists fully employed but offers scant comfort to business leaders facing what may be an unprecedented environment Financial executives have to make a bet The decision is made all that more difficult because few senior managers have ever had to deal with either high inflation or deflation in their careers
u Read the report Contact Carl Steidtmann
Deloitte Review The Corporate Lattice - A strategic response to the changing world of workThe corporate ladder has been the de facto standard shaping the way companiesmdashsometimes consciously and sometimes notmdashhave operated for the past century But deeply held ladder assumptions are limiting our ability to respond to the changing corporate landscape Continuing to invest for the future using yesterdayrsquos blueprint is futile Whatrsquos needed is a new model for driving agility and high performance in todayrsquos world of worku Read the report Contact Cathleen Benko
Human Capital
19 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Human Capital
Executive perspectives on diversity in the retail and consumer products industriesVolumes have been written about the importance of diversity to business This report presents a different perspective It not only outlines the opportunities presented by diversity it explores the real-world experience of multiple industry executives who have forged the critical connection between their multicultural consumers and their multicultural workforces
The Emperorrsquos new clothes Confronting the illusion of high-performance senior teamsNo organization should take the risks associated with a dysfunctional senior management team regardless of how strong the leader is There is just too much at stake and too much evidence on the link between performance of the senior management team and organizational performance What is it about these exceptional senior teams that contribute to higher team and organizational performance The answer lies in their ability to build and sustain core team competencies
u Read the reportCountry Canada
Contact Heather StocktonMarketing contact Roula Michailidis
u Read the reportCountry United States
Contact Thom McElroyMarketing contact Shelley McNeill
Talent Edge 2020 Blueprints for the new normalAs companies worldwide struggle to move beyond the great recession many executives recognize the need to develop talent strategies to meet the demands of the new normal With key trends such as globalization and the aging workforce in mind leaders need to find the right balance between economic realities and investment requirements as they position their companies for success in the next decade
u Read the reportCountry United States
Contact Margot ThomMarketing contact Shelley McNeill
20 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Human Capital
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
The gender dividend Making the business case for investing in womenWhat will the next phase of sustainable economic growth look like Therersquos growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point gender Fully integrating women into both the workplace and the marketplace can yield a significant returnmdashwhat can be called the Gender Dividend
u Read the reportCountry United States
Contact Sally DrsquoAmatoMarketing contact Shelley McNeill
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
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As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Strategy amp Operations
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Strategy amp Operations
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Strategy amp Operations
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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As One
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
9 Global Consulting Thought Leadership FY11 Q3
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As One
As One
Deloitte Research
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Human Capital
Strategy amp Operations
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As One Point of View for Client DiscussionsThis POV was created to be used with clients to provide an overview of As One and its core elements
u Read the reportCountry United States
Contact Frederick D MillerMarketing contact Suzanne Gylfe
As One Inside Strategy Points of ViewUse these POVs with clients as a takeaway for describing the integration of strategy and the core As One concepts and service offering
u Read the reportCountry CanadaContact Margot ThomMarketing contact Roula Michailidis
u Read the reportCountry United KingdomContact Simon HollandMarketing contact Elissa Coward
u Read the reportCountry NetherlandsContact Marc BurgerMarketing contact Mireille Spapens
u Read the reportCountry United StatesContact Andy GarberMarketing contact Suzanne Gylfe
u Read the reportCountry AustraliaContact Gerhard VorsterMarketing contact Michael Tarlinton
u Read the reportCountry South AfricaContact Gert de BeerMarketing contact Lungile Mahluza
Deloitte Research
11 Global Consulting Thought Leadership FY11 Q3
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Deloitte Research
2011 Global Economic Outlook Q1 As developed economies transition out of the crisis and into sustainable recovery a bigger and longer-term transition is underway
u Read the reportCountry Global (GL)
Contact Ira KalishMarketing Contact Shiva Standifur
Asia Pacific Economic Outlook
December 2010 January 2011 February 2011
Click here to see all Asia Pacific Economic Report editions in KX
The December 2010 edition of the Asia Pacific Economic Outlook gives a near-term outlook for China Japan Malaysia and South Korea
The January 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia China India and Japan
The February 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia China Japan and Thailand
Contact Ira KalishMarketing Contact Rebecca Lam
Contact Ira KalishMarketing Contact Shiva Standifur
Contact Ira KalishMarketing Contact David Redhill
12 Global Consulting Thought Leadership FY11 Q3
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To friend or not New insights about social networks in the life sciences industrySocial networks can potentially transform how doctors treat their patients and how patients and consumers manage their conditions The life sciences industry is sitting on the sidelines waiting for more regulatory guidance Part of the hesitation may be because the industry thinks of social networks as marketing In reality social networks are promising as tools that let the company collect information from communicate to and collaborate with people outside company walls
u Read the reportCountry United States
Contact Christopher FranckMarketing contact Shiva Standifur
Deloitte ReviewDeloitte Review is a semi-annual magazine showcasing a selection of articles ndash including original research and viewpoints ndash on topics of particular interest to executives and especially to our clients It is published in the summer and winter The following pages provide a summary and link to each of the individual articles contained in the latest edition of the Deloitte Review (Issue 8 2011)
14 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
Deloitte Review Beyond the contract Driving value from the renegotiation processThe recent economic downturn has underscored the difficulties involved in the area of managing third-party spend making contract renegotiations even more center stage That puts the focus on the numbers which can be relevant However it can also be problematic as it can underplay the importance of the renegotiation process as an opportunity to reassess operational efficiencies
u Read the report Contact Peter Blatman
Deloitte Review Beyond the Numbers - Analytics as a Strategic CapabilityUncovering the realities that lie behind the data is what business analytics is all about Precisely because they are hidden to the casual observer they lend competitive advantages to the organizations that discover and implement them in business first Ironically something like this very process is needed to make sense of the mountains of literature that have accumulated around the field of business analytics itself
u Read the report Contact John Lucker
Deloitte Review Caught in the middleHow can companies lessen the risk of becoming a national news story due to improper payments caused by the misdeeds of a subcontractor or even one of their own employees And how can they curb their own revenue leakage attributable to accidental or fraudulent payments The answer may lie in adopting strategies similar to those that the government is beginning to use to proactively root out waste fraud abuse and errors
u Read the report Contact Pasquale Nigro
15 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Deloitte Review Common GoodLord Green and Deloitte Review European Editor Christopher Gentle discuss key themes taken from Lord Greenrsquos recent book Good Value and reflect on the financial crisis and the new forces likely to shape business in the future
u Read the report Contact Christopher Gentle
Deloitte Review Diversity as an engine of innovationIncreasingly retailers and consumer goods companies must embrace diversity as a market force and that includes diversifying their workforcesmdashnot simply to do what is right but because they know that a diverse employee base will drive affinity with and understanding of the customer The numbers support this
u Read the report Contact Alison Paul
Deloitte Review Did you say freeldquoFreerdquo is well on its way to becoming a sustainable meat-and-potatoes business model for companies that make money by giving something away But many think these are just the beginning of a dramatic and fundamental shift in pricing with more traditional companies already jumping on the bandwagon
u Read the report Contact Mike Simonetto
16 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Human Capital
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Deloitte Review Rank Ignorance Three years ago Deloitte Consulting LLP launched The Persistence Project to identify the management practices that contribute most to sustained superior corporate performance Preliminary results have been published in the Harvard Business Review and the Annals of Applied Statistics This article is the third in a series providing a preview of the projectrsquos findings
u Read the report Contact Mumtaz Ahmed
Deloitte Review Smarter MovesGrowth and survival hinge on penetrating and scaling operations in rapidly growing and emerging markets unlocked by globalization Thatrsquos a tough challenge especially when the critical market and production opportunities and critical talent are often not in the same country The traditional and still the most widespread approach to international assignments often fails to meet the specific needs of both the business and the assignee leaving key business goals unfulfilled and key talent development priorities unaddressed
u Read the report Contact Jeff Schwartz
Deloitte Review Red Ink Rising - Navigating the perils of public debtStates provinces cities and nations worldwide now face an existential threat in the form of a massive fiscal imbalance Currently federal debt in the United States is north of $13 trillion or about 95 percent of GDP State budgets are similarly bleak How to deal with that crisis will be the most essential and pressing issue facing every one of the 26 new governors taking office in 2011
u Read the report Contact Bob Campbell
17 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
Human Capital
Strategy amp Operations
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Deloitte Review The Great Debate - Inflation deflation and the implications for financial management As the economy bounces between recession and recovery there would seem to be compelling signals for a forecast in either direction This keeps economists fully employed but offers scant comfort to business leaders facing what may be an unprecedented environment Financial executives have to make a bet The decision is made all that more difficult because few senior managers have ever had to deal with either high inflation or deflation in their careers
u Read the report Contact Carl Steidtmann
Deloitte Review The Corporate Lattice - A strategic response to the changing world of workThe corporate ladder has been the de facto standard shaping the way companiesmdashsometimes consciously and sometimes notmdashhave operated for the past century But deeply held ladder assumptions are limiting our ability to respond to the changing corporate landscape Continuing to invest for the future using yesterdayrsquos blueprint is futile Whatrsquos needed is a new model for driving agility and high performance in todayrsquos world of worku Read the report Contact Cathleen Benko
Human Capital
19 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Human Capital
Executive perspectives on diversity in the retail and consumer products industriesVolumes have been written about the importance of diversity to business This report presents a different perspective It not only outlines the opportunities presented by diversity it explores the real-world experience of multiple industry executives who have forged the critical connection between their multicultural consumers and their multicultural workforces
The Emperorrsquos new clothes Confronting the illusion of high-performance senior teamsNo organization should take the risks associated with a dysfunctional senior management team regardless of how strong the leader is There is just too much at stake and too much evidence on the link between performance of the senior management team and organizational performance What is it about these exceptional senior teams that contribute to higher team and organizational performance The answer lies in their ability to build and sustain core team competencies
u Read the reportCountry Canada
Contact Heather StocktonMarketing contact Roula Michailidis
u Read the reportCountry United States
Contact Thom McElroyMarketing contact Shelley McNeill
Talent Edge 2020 Blueprints for the new normalAs companies worldwide struggle to move beyond the great recession many executives recognize the need to develop talent strategies to meet the demands of the new normal With key trends such as globalization and the aging workforce in mind leaders need to find the right balance between economic realities and investment requirements as they position their companies for success in the next decade
u Read the reportCountry United States
Contact Margot ThomMarketing contact Shelley McNeill
20 Global Consulting Thought Leadership FY11 Q3
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Human Capital
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Human Capital
Strategy amp Operations
Technology
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The gender dividend Making the business case for investing in womenWhat will the next phase of sustainable economic growth look like Therersquos growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point gender Fully integrating women into both the workplace and the marketplace can yield a significant returnmdashwhat can be called the Gender Dividend
u Read the reportCountry United States
Contact Sally DrsquoAmatoMarketing contact Shelley McNeill
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
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As One
Deloitte Research
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Human Capital
Strategy amp Operations
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Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
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Technology
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Human Capital
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Technology
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Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
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Technology
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Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Technology
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Review
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Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
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Technology
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
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Deloitte Review
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Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
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Deloitte Review
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Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
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Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
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Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Life Sciences amp HealthCare
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Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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Technology Media ampTelecommunications
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
Deloitte Research
11 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Research
2011 Global Economic Outlook Q1 As developed economies transition out of the crisis and into sustainable recovery a bigger and longer-term transition is underway
u Read the reportCountry Global (GL)
Contact Ira KalishMarketing Contact Shiva Standifur
Asia Pacific Economic Outlook
December 2010 January 2011 February 2011
Click here to see all Asia Pacific Economic Report editions in KX
The December 2010 edition of the Asia Pacific Economic Outlook gives a near-term outlook for China Japan Malaysia and South Korea
The January 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia China India and Japan
The February 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia China Japan and Thailand
Contact Ira KalishMarketing Contact Rebecca Lam
Contact Ira KalishMarketing Contact Shiva Standifur
Contact Ira KalishMarketing Contact David Redhill
12 Global Consulting Thought Leadership FY11 Q3
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Deloitte Research
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To friend or not New insights about social networks in the life sciences industrySocial networks can potentially transform how doctors treat their patients and how patients and consumers manage their conditions The life sciences industry is sitting on the sidelines waiting for more regulatory guidance Part of the hesitation may be because the industry thinks of social networks as marketing In reality social networks are promising as tools that let the company collect information from communicate to and collaborate with people outside company walls
u Read the reportCountry United States
Contact Christopher FranckMarketing contact Shiva Standifur
Deloitte ReviewDeloitte Review is a semi-annual magazine showcasing a selection of articles ndash including original research and viewpoints ndash on topics of particular interest to executives and especially to our clients It is published in the summer and winter The following pages provide a summary and link to each of the individual articles contained in the latest edition of the Deloitte Review (Issue 8 2011)
14 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
Deloitte Review Beyond the contract Driving value from the renegotiation processThe recent economic downturn has underscored the difficulties involved in the area of managing third-party spend making contract renegotiations even more center stage That puts the focus on the numbers which can be relevant However it can also be problematic as it can underplay the importance of the renegotiation process as an opportunity to reassess operational efficiencies
u Read the report Contact Peter Blatman
Deloitte Review Beyond the Numbers - Analytics as a Strategic CapabilityUncovering the realities that lie behind the data is what business analytics is all about Precisely because they are hidden to the casual observer they lend competitive advantages to the organizations that discover and implement them in business first Ironically something like this very process is needed to make sense of the mountains of literature that have accumulated around the field of business analytics itself
u Read the report Contact John Lucker
Deloitte Review Caught in the middleHow can companies lessen the risk of becoming a national news story due to improper payments caused by the misdeeds of a subcontractor or even one of their own employees And how can they curb their own revenue leakage attributable to accidental or fraudulent payments The answer may lie in adopting strategies similar to those that the government is beginning to use to proactively root out waste fraud abuse and errors
u Read the report Contact Pasquale Nigro
15 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Human Capital
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Deloitte Review Common GoodLord Green and Deloitte Review European Editor Christopher Gentle discuss key themes taken from Lord Greenrsquos recent book Good Value and reflect on the financial crisis and the new forces likely to shape business in the future
u Read the report Contact Christopher Gentle
Deloitte Review Diversity as an engine of innovationIncreasingly retailers and consumer goods companies must embrace diversity as a market force and that includes diversifying their workforcesmdashnot simply to do what is right but because they know that a diverse employee base will drive affinity with and understanding of the customer The numbers support this
u Read the report Contact Alison Paul
Deloitte Review Did you say freeldquoFreerdquo is well on its way to becoming a sustainable meat-and-potatoes business model for companies that make money by giving something away But many think these are just the beginning of a dramatic and fundamental shift in pricing with more traditional companies already jumping on the bandwagon
u Read the report Contact Mike Simonetto
16 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Human Capital
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Deloitte Review Rank Ignorance Three years ago Deloitte Consulting LLP launched The Persistence Project to identify the management practices that contribute most to sustained superior corporate performance Preliminary results have been published in the Harvard Business Review and the Annals of Applied Statistics This article is the third in a series providing a preview of the projectrsquos findings
u Read the report Contact Mumtaz Ahmed
Deloitte Review Smarter MovesGrowth and survival hinge on penetrating and scaling operations in rapidly growing and emerging markets unlocked by globalization Thatrsquos a tough challenge especially when the critical market and production opportunities and critical talent are often not in the same country The traditional and still the most widespread approach to international assignments often fails to meet the specific needs of both the business and the assignee leaving key business goals unfulfilled and key talent development priorities unaddressed
u Read the report Contact Jeff Schwartz
Deloitte Review Red Ink Rising - Navigating the perils of public debtStates provinces cities and nations worldwide now face an existential threat in the form of a massive fiscal imbalance Currently federal debt in the United States is north of $13 trillion or about 95 percent of GDP State budgets are similarly bleak How to deal with that crisis will be the most essential and pressing issue facing every one of the 26 new governors taking office in 2011
u Read the report Contact Bob Campbell
17 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Human Capital
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Deloitte Review The Great Debate - Inflation deflation and the implications for financial management As the economy bounces between recession and recovery there would seem to be compelling signals for a forecast in either direction This keeps economists fully employed but offers scant comfort to business leaders facing what may be an unprecedented environment Financial executives have to make a bet The decision is made all that more difficult because few senior managers have ever had to deal with either high inflation or deflation in their careers
u Read the report Contact Carl Steidtmann
Deloitte Review The Corporate Lattice - A strategic response to the changing world of workThe corporate ladder has been the de facto standard shaping the way companiesmdashsometimes consciously and sometimes notmdashhave operated for the past century But deeply held ladder assumptions are limiting our ability to respond to the changing corporate landscape Continuing to invest for the future using yesterdayrsquos blueprint is futile Whatrsquos needed is a new model for driving agility and high performance in todayrsquos world of worku Read the report Contact Cathleen Benko
Human Capital
19 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
Human Capital
Strategy amp Operations
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Industry-specific reports
Human Capital
Executive perspectives on diversity in the retail and consumer products industriesVolumes have been written about the importance of diversity to business This report presents a different perspective It not only outlines the opportunities presented by diversity it explores the real-world experience of multiple industry executives who have forged the critical connection between their multicultural consumers and their multicultural workforces
The Emperorrsquos new clothes Confronting the illusion of high-performance senior teamsNo organization should take the risks associated with a dysfunctional senior management team regardless of how strong the leader is There is just too much at stake and too much evidence on the link between performance of the senior management team and organizational performance What is it about these exceptional senior teams that contribute to higher team and organizational performance The answer lies in their ability to build and sustain core team competencies
u Read the reportCountry Canada
Contact Heather StocktonMarketing contact Roula Michailidis
u Read the reportCountry United States
Contact Thom McElroyMarketing contact Shelley McNeill
Talent Edge 2020 Blueprints for the new normalAs companies worldwide struggle to move beyond the great recession many executives recognize the need to develop talent strategies to meet the demands of the new normal With key trends such as globalization and the aging workforce in mind leaders need to find the right balance between economic realities and investment requirements as they position their companies for success in the next decade
u Read the reportCountry United States
Contact Margot ThomMarketing contact Shelley McNeill
20 Global Consulting Thought Leadership FY11 Q3
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Human Capital
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
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The gender dividend Making the business case for investing in womenWhat will the next phase of sustainable economic growth look like Therersquos growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point gender Fully integrating women into both the workplace and the marketplace can yield a significant returnmdashwhat can be called the Gender Dividend
u Read the reportCountry United States
Contact Sally DrsquoAmatoMarketing contact Shelley McNeill
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Research
Deloitte Review
Human Capital
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Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
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Technology
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Technology
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Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
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Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Technology
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Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
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Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Life Sciences amp HealthCare
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Strategy amp Operations
Technology
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Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
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Public Sector
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Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
11 Global Consulting Thought Leadership FY11 Q3
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Deloitte Research
2011 Global Economic Outlook Q1 As developed economies transition out of the crisis and into sustainable recovery a bigger and longer-term transition is underway
u Read the reportCountry Global (GL)
Contact Ira KalishMarketing Contact Shiva Standifur
Asia Pacific Economic Outlook
December 2010 January 2011 February 2011
Click here to see all Asia Pacific Economic Report editions in KX
The December 2010 edition of the Asia Pacific Economic Outlook gives a near-term outlook for China Japan Malaysia and South Korea
The January 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia China India and Japan
The February 2011 edition of the Asia Pacific Economic Outlook gives a near-term outlook for Australia China Japan and Thailand
Contact Ira KalishMarketing Contact Rebecca Lam
Contact Ira KalishMarketing Contact Shiva Standifur
Contact Ira KalishMarketing Contact David Redhill
12 Global Consulting Thought Leadership FY11 Q3
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To friend or not New insights about social networks in the life sciences industrySocial networks can potentially transform how doctors treat their patients and how patients and consumers manage their conditions The life sciences industry is sitting on the sidelines waiting for more regulatory guidance Part of the hesitation may be because the industry thinks of social networks as marketing In reality social networks are promising as tools that let the company collect information from communicate to and collaborate with people outside company walls
u Read the reportCountry United States
Contact Christopher FranckMarketing contact Shiva Standifur
Deloitte ReviewDeloitte Review is a semi-annual magazine showcasing a selection of articles ndash including original research and viewpoints ndash on topics of particular interest to executives and especially to our clients It is published in the summer and winter The following pages provide a summary and link to each of the individual articles contained in the latest edition of the Deloitte Review (Issue 8 2011)
14 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
Deloitte Review Beyond the contract Driving value from the renegotiation processThe recent economic downturn has underscored the difficulties involved in the area of managing third-party spend making contract renegotiations even more center stage That puts the focus on the numbers which can be relevant However it can also be problematic as it can underplay the importance of the renegotiation process as an opportunity to reassess operational efficiencies
u Read the report Contact Peter Blatman
Deloitte Review Beyond the Numbers - Analytics as a Strategic CapabilityUncovering the realities that lie behind the data is what business analytics is all about Precisely because they are hidden to the casual observer they lend competitive advantages to the organizations that discover and implement them in business first Ironically something like this very process is needed to make sense of the mountains of literature that have accumulated around the field of business analytics itself
u Read the report Contact John Lucker
Deloitte Review Caught in the middleHow can companies lessen the risk of becoming a national news story due to improper payments caused by the misdeeds of a subcontractor or even one of their own employees And how can they curb their own revenue leakage attributable to accidental or fraudulent payments The answer may lie in adopting strategies similar to those that the government is beginning to use to proactively root out waste fraud abuse and errors
u Read the report Contact Pasquale Nigro
15 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review Common GoodLord Green and Deloitte Review European Editor Christopher Gentle discuss key themes taken from Lord Greenrsquos recent book Good Value and reflect on the financial crisis and the new forces likely to shape business in the future
u Read the report Contact Christopher Gentle
Deloitte Review Diversity as an engine of innovationIncreasingly retailers and consumer goods companies must embrace diversity as a market force and that includes diversifying their workforcesmdashnot simply to do what is right but because they know that a diverse employee base will drive affinity with and understanding of the customer The numbers support this
u Read the report Contact Alison Paul
Deloitte Review Did you say freeldquoFreerdquo is well on its way to becoming a sustainable meat-and-potatoes business model for companies that make money by giving something away But many think these are just the beginning of a dramatic and fundamental shift in pricing with more traditional companies already jumping on the bandwagon
u Read the report Contact Mike Simonetto
16 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review Rank Ignorance Three years ago Deloitte Consulting LLP launched The Persistence Project to identify the management practices that contribute most to sustained superior corporate performance Preliminary results have been published in the Harvard Business Review and the Annals of Applied Statistics This article is the third in a series providing a preview of the projectrsquos findings
u Read the report Contact Mumtaz Ahmed
Deloitte Review Smarter MovesGrowth and survival hinge on penetrating and scaling operations in rapidly growing and emerging markets unlocked by globalization Thatrsquos a tough challenge especially when the critical market and production opportunities and critical talent are often not in the same country The traditional and still the most widespread approach to international assignments often fails to meet the specific needs of both the business and the assignee leaving key business goals unfulfilled and key talent development priorities unaddressed
u Read the report Contact Jeff Schwartz
Deloitte Review Red Ink Rising - Navigating the perils of public debtStates provinces cities and nations worldwide now face an existential threat in the form of a massive fiscal imbalance Currently federal debt in the United States is north of $13 trillion or about 95 percent of GDP State budgets are similarly bleak How to deal with that crisis will be the most essential and pressing issue facing every one of the 26 new governors taking office in 2011
u Read the report Contact Bob Campbell
17 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review The Great Debate - Inflation deflation and the implications for financial management As the economy bounces between recession and recovery there would seem to be compelling signals for a forecast in either direction This keeps economists fully employed but offers scant comfort to business leaders facing what may be an unprecedented environment Financial executives have to make a bet The decision is made all that more difficult because few senior managers have ever had to deal with either high inflation or deflation in their careers
u Read the report Contact Carl Steidtmann
Deloitte Review The Corporate Lattice - A strategic response to the changing world of workThe corporate ladder has been the de facto standard shaping the way companiesmdashsometimes consciously and sometimes notmdashhave operated for the past century But deeply held ladder assumptions are limiting our ability to respond to the changing corporate landscape Continuing to invest for the future using yesterdayrsquos blueprint is futile Whatrsquos needed is a new model for driving agility and high performance in todayrsquos world of worku Read the report Contact Cathleen Benko
Human Capital
19 Global Consulting Thought Leadership FY11 Q3
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Human Capital
Executive perspectives on diversity in the retail and consumer products industriesVolumes have been written about the importance of diversity to business This report presents a different perspective It not only outlines the opportunities presented by diversity it explores the real-world experience of multiple industry executives who have forged the critical connection between their multicultural consumers and their multicultural workforces
The Emperorrsquos new clothes Confronting the illusion of high-performance senior teamsNo organization should take the risks associated with a dysfunctional senior management team regardless of how strong the leader is There is just too much at stake and too much evidence on the link between performance of the senior management team and organizational performance What is it about these exceptional senior teams that contribute to higher team and organizational performance The answer lies in their ability to build and sustain core team competencies
u Read the reportCountry Canada
Contact Heather StocktonMarketing contact Roula Michailidis
u Read the reportCountry United States
Contact Thom McElroyMarketing contact Shelley McNeill
Talent Edge 2020 Blueprints for the new normalAs companies worldwide struggle to move beyond the great recession many executives recognize the need to develop talent strategies to meet the demands of the new normal With key trends such as globalization and the aging workforce in mind leaders need to find the right balance between economic realities and investment requirements as they position their companies for success in the next decade
u Read the reportCountry United States
Contact Margot ThomMarketing contact Shelley McNeill
20 Global Consulting Thought Leadership FY11 Q3
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Human Capital
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Human Capital
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The gender dividend Making the business case for investing in womenWhat will the next phase of sustainable economic growth look like Therersquos growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point gender Fully integrating women into both the workplace and the marketplace can yield a significant returnmdashwhat can be called the Gender Dividend
u Read the reportCountry United States
Contact Sally DrsquoAmatoMarketing contact Shelley McNeill
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Industry-specific reports
Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Strategy amp Operations
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
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Deloitte Review
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Technology
Industry-specific reports
Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
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Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
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As One
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Deloitte Review
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Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Technology
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Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
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Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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As One
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Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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As One
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Technology
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Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
12 Global Consulting Thought Leadership FY11 Q3
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
To friend or not New insights about social networks in the life sciences industrySocial networks can potentially transform how doctors treat their patients and how patients and consumers manage their conditions The life sciences industry is sitting on the sidelines waiting for more regulatory guidance Part of the hesitation may be because the industry thinks of social networks as marketing In reality social networks are promising as tools that let the company collect information from communicate to and collaborate with people outside company walls
u Read the reportCountry United States
Contact Christopher FranckMarketing contact Shiva Standifur
Deloitte ReviewDeloitte Review is a semi-annual magazine showcasing a selection of articles ndash including original research and viewpoints ndash on topics of particular interest to executives and especially to our clients It is published in the summer and winter The following pages provide a summary and link to each of the individual articles contained in the latest edition of the Deloitte Review (Issue 8 2011)
14 Global Consulting Thought Leadership FY11 Q3
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review
Deloitte Review Beyond the contract Driving value from the renegotiation processThe recent economic downturn has underscored the difficulties involved in the area of managing third-party spend making contract renegotiations even more center stage That puts the focus on the numbers which can be relevant However it can also be problematic as it can underplay the importance of the renegotiation process as an opportunity to reassess operational efficiencies
u Read the report Contact Peter Blatman
Deloitte Review Beyond the Numbers - Analytics as a Strategic CapabilityUncovering the realities that lie behind the data is what business analytics is all about Precisely because they are hidden to the casual observer they lend competitive advantages to the organizations that discover and implement them in business first Ironically something like this very process is needed to make sense of the mountains of literature that have accumulated around the field of business analytics itself
u Read the report Contact John Lucker
Deloitte Review Caught in the middleHow can companies lessen the risk of becoming a national news story due to improper payments caused by the misdeeds of a subcontractor or even one of their own employees And how can they curb their own revenue leakage attributable to accidental or fraudulent payments The answer may lie in adopting strategies similar to those that the government is beginning to use to proactively root out waste fraud abuse and errors
u Read the report Contact Pasquale Nigro
15 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review Common GoodLord Green and Deloitte Review European Editor Christopher Gentle discuss key themes taken from Lord Greenrsquos recent book Good Value and reflect on the financial crisis and the new forces likely to shape business in the future
u Read the report Contact Christopher Gentle
Deloitte Review Diversity as an engine of innovationIncreasingly retailers and consumer goods companies must embrace diversity as a market force and that includes diversifying their workforcesmdashnot simply to do what is right but because they know that a diverse employee base will drive affinity with and understanding of the customer The numbers support this
u Read the report Contact Alison Paul
Deloitte Review Did you say freeldquoFreerdquo is well on its way to becoming a sustainable meat-and-potatoes business model for companies that make money by giving something away But many think these are just the beginning of a dramatic and fundamental shift in pricing with more traditional companies already jumping on the bandwagon
u Read the report Contact Mike Simonetto
16 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review Rank Ignorance Three years ago Deloitte Consulting LLP launched The Persistence Project to identify the management practices that contribute most to sustained superior corporate performance Preliminary results have been published in the Harvard Business Review and the Annals of Applied Statistics This article is the third in a series providing a preview of the projectrsquos findings
u Read the report Contact Mumtaz Ahmed
Deloitte Review Smarter MovesGrowth and survival hinge on penetrating and scaling operations in rapidly growing and emerging markets unlocked by globalization Thatrsquos a tough challenge especially when the critical market and production opportunities and critical talent are often not in the same country The traditional and still the most widespread approach to international assignments often fails to meet the specific needs of both the business and the assignee leaving key business goals unfulfilled and key talent development priorities unaddressed
u Read the report Contact Jeff Schwartz
Deloitte Review Red Ink Rising - Navigating the perils of public debtStates provinces cities and nations worldwide now face an existential threat in the form of a massive fiscal imbalance Currently federal debt in the United States is north of $13 trillion or about 95 percent of GDP State budgets are similarly bleak How to deal with that crisis will be the most essential and pressing issue facing every one of the 26 new governors taking office in 2011
u Read the report Contact Bob Campbell
17 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Deloitte Review
Human Capital
Strategy amp Operations
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Industry-specific reports
Deloitte Review The Great Debate - Inflation deflation and the implications for financial management As the economy bounces between recession and recovery there would seem to be compelling signals for a forecast in either direction This keeps economists fully employed but offers scant comfort to business leaders facing what may be an unprecedented environment Financial executives have to make a bet The decision is made all that more difficult because few senior managers have ever had to deal with either high inflation or deflation in their careers
u Read the report Contact Carl Steidtmann
Deloitte Review The Corporate Lattice - A strategic response to the changing world of workThe corporate ladder has been the de facto standard shaping the way companiesmdashsometimes consciously and sometimes notmdashhave operated for the past century But deeply held ladder assumptions are limiting our ability to respond to the changing corporate landscape Continuing to invest for the future using yesterdayrsquos blueprint is futile Whatrsquos needed is a new model for driving agility and high performance in todayrsquos world of worku Read the report Contact Cathleen Benko
Human Capital
19 Global Consulting Thought Leadership FY11 Q3
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Human Capital
Executive perspectives on diversity in the retail and consumer products industriesVolumes have been written about the importance of diversity to business This report presents a different perspective It not only outlines the opportunities presented by diversity it explores the real-world experience of multiple industry executives who have forged the critical connection between their multicultural consumers and their multicultural workforces
The Emperorrsquos new clothes Confronting the illusion of high-performance senior teamsNo organization should take the risks associated with a dysfunctional senior management team regardless of how strong the leader is There is just too much at stake and too much evidence on the link between performance of the senior management team and organizational performance What is it about these exceptional senior teams that contribute to higher team and organizational performance The answer lies in their ability to build and sustain core team competencies
u Read the reportCountry Canada
Contact Heather StocktonMarketing contact Roula Michailidis
u Read the reportCountry United States
Contact Thom McElroyMarketing contact Shelley McNeill
Talent Edge 2020 Blueprints for the new normalAs companies worldwide struggle to move beyond the great recession many executives recognize the need to develop talent strategies to meet the demands of the new normal With key trends such as globalization and the aging workforce in mind leaders need to find the right balance between economic realities and investment requirements as they position their companies for success in the next decade
u Read the reportCountry United States
Contact Margot ThomMarketing contact Shelley McNeill
20 Global Consulting Thought Leadership FY11 Q3
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Human Capital
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
The gender dividend Making the business case for investing in womenWhat will the next phase of sustainable economic growth look like Therersquos growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point gender Fully integrating women into both the workplace and the marketplace can yield a significant returnmdashwhat can be called the Gender Dividend
u Read the reportCountry United States
Contact Sally DrsquoAmatoMarketing contact Shelley McNeill
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
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As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Strategy amp Operations
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Technology
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Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Technology
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Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
Deloitte ReviewDeloitte Review is a semi-annual magazine showcasing a selection of articles ndash including original research and viewpoints ndash on topics of particular interest to executives and especially to our clients It is published in the summer and winter The following pages provide a summary and link to each of the individual articles contained in the latest edition of the Deloitte Review (Issue 8 2011)
14 Global Consulting Thought Leadership FY11 Q3
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
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Industry-specific reports
Deloitte Review
Deloitte Review Beyond the contract Driving value from the renegotiation processThe recent economic downturn has underscored the difficulties involved in the area of managing third-party spend making contract renegotiations even more center stage That puts the focus on the numbers which can be relevant However it can also be problematic as it can underplay the importance of the renegotiation process as an opportunity to reassess operational efficiencies
u Read the report Contact Peter Blatman
Deloitte Review Beyond the Numbers - Analytics as a Strategic CapabilityUncovering the realities that lie behind the data is what business analytics is all about Precisely because they are hidden to the casual observer they lend competitive advantages to the organizations that discover and implement them in business first Ironically something like this very process is needed to make sense of the mountains of literature that have accumulated around the field of business analytics itself
u Read the report Contact John Lucker
Deloitte Review Caught in the middleHow can companies lessen the risk of becoming a national news story due to improper payments caused by the misdeeds of a subcontractor or even one of their own employees And how can they curb their own revenue leakage attributable to accidental or fraudulent payments The answer may lie in adopting strategies similar to those that the government is beginning to use to proactively root out waste fraud abuse and errors
u Read the report Contact Pasquale Nigro
15 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review Common GoodLord Green and Deloitte Review European Editor Christopher Gentle discuss key themes taken from Lord Greenrsquos recent book Good Value and reflect on the financial crisis and the new forces likely to shape business in the future
u Read the report Contact Christopher Gentle
Deloitte Review Diversity as an engine of innovationIncreasingly retailers and consumer goods companies must embrace diversity as a market force and that includes diversifying their workforcesmdashnot simply to do what is right but because they know that a diverse employee base will drive affinity with and understanding of the customer The numbers support this
u Read the report Contact Alison Paul
Deloitte Review Did you say freeldquoFreerdquo is well on its way to becoming a sustainable meat-and-potatoes business model for companies that make money by giving something away But many think these are just the beginning of a dramatic and fundamental shift in pricing with more traditional companies already jumping on the bandwagon
u Read the report Contact Mike Simonetto
16 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review Rank Ignorance Three years ago Deloitte Consulting LLP launched The Persistence Project to identify the management practices that contribute most to sustained superior corporate performance Preliminary results have been published in the Harvard Business Review and the Annals of Applied Statistics This article is the third in a series providing a preview of the projectrsquos findings
u Read the report Contact Mumtaz Ahmed
Deloitte Review Smarter MovesGrowth and survival hinge on penetrating and scaling operations in rapidly growing and emerging markets unlocked by globalization Thatrsquos a tough challenge especially when the critical market and production opportunities and critical talent are often not in the same country The traditional and still the most widespread approach to international assignments often fails to meet the specific needs of both the business and the assignee leaving key business goals unfulfilled and key talent development priorities unaddressed
u Read the report Contact Jeff Schwartz
Deloitte Review Red Ink Rising - Navigating the perils of public debtStates provinces cities and nations worldwide now face an existential threat in the form of a massive fiscal imbalance Currently federal debt in the United States is north of $13 trillion or about 95 percent of GDP State budgets are similarly bleak How to deal with that crisis will be the most essential and pressing issue facing every one of the 26 new governors taking office in 2011
u Read the report Contact Bob Campbell
17 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Deloitte Review
Human Capital
Strategy amp Operations
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Deloitte Review The Great Debate - Inflation deflation and the implications for financial management As the economy bounces between recession and recovery there would seem to be compelling signals for a forecast in either direction This keeps economists fully employed but offers scant comfort to business leaders facing what may be an unprecedented environment Financial executives have to make a bet The decision is made all that more difficult because few senior managers have ever had to deal with either high inflation or deflation in their careers
u Read the report Contact Carl Steidtmann
Deloitte Review The Corporate Lattice - A strategic response to the changing world of workThe corporate ladder has been the de facto standard shaping the way companiesmdashsometimes consciously and sometimes notmdashhave operated for the past century But deeply held ladder assumptions are limiting our ability to respond to the changing corporate landscape Continuing to invest for the future using yesterdayrsquos blueprint is futile Whatrsquos needed is a new model for driving agility and high performance in todayrsquos world of worku Read the report Contact Cathleen Benko
Human Capital
19 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Human Capital
Executive perspectives on diversity in the retail and consumer products industriesVolumes have been written about the importance of diversity to business This report presents a different perspective It not only outlines the opportunities presented by diversity it explores the real-world experience of multiple industry executives who have forged the critical connection between their multicultural consumers and their multicultural workforces
The Emperorrsquos new clothes Confronting the illusion of high-performance senior teamsNo organization should take the risks associated with a dysfunctional senior management team regardless of how strong the leader is There is just too much at stake and too much evidence on the link between performance of the senior management team and organizational performance What is it about these exceptional senior teams that contribute to higher team and organizational performance The answer lies in their ability to build and sustain core team competencies
u Read the reportCountry Canada
Contact Heather StocktonMarketing contact Roula Michailidis
u Read the reportCountry United States
Contact Thom McElroyMarketing contact Shelley McNeill
Talent Edge 2020 Blueprints for the new normalAs companies worldwide struggle to move beyond the great recession many executives recognize the need to develop talent strategies to meet the demands of the new normal With key trends such as globalization and the aging workforce in mind leaders need to find the right balance between economic realities and investment requirements as they position their companies for success in the next decade
u Read the reportCountry United States
Contact Margot ThomMarketing contact Shelley McNeill
20 Global Consulting Thought Leadership FY11 Q3
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Human Capital
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
The gender dividend Making the business case for investing in womenWhat will the next phase of sustainable economic growth look like Therersquos growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point gender Fully integrating women into both the workplace and the marketplace can yield a significant returnmdashwhat can be called the Gender Dividend
u Read the reportCountry United States
Contact Sally DrsquoAmatoMarketing contact Shelley McNeill
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Industry-specific reports
Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
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Public Sector
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Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Life Sciences amp HealthCare
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Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
14 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review Beyond the contract Driving value from the renegotiation processThe recent economic downturn has underscored the difficulties involved in the area of managing third-party spend making contract renegotiations even more center stage That puts the focus on the numbers which can be relevant However it can also be problematic as it can underplay the importance of the renegotiation process as an opportunity to reassess operational efficiencies
u Read the report Contact Peter Blatman
Deloitte Review Beyond the Numbers - Analytics as a Strategic CapabilityUncovering the realities that lie behind the data is what business analytics is all about Precisely because they are hidden to the casual observer they lend competitive advantages to the organizations that discover and implement them in business first Ironically something like this very process is needed to make sense of the mountains of literature that have accumulated around the field of business analytics itself
u Read the report Contact John Lucker
Deloitte Review Caught in the middleHow can companies lessen the risk of becoming a national news story due to improper payments caused by the misdeeds of a subcontractor or even one of their own employees And how can they curb their own revenue leakage attributable to accidental or fraudulent payments The answer may lie in adopting strategies similar to those that the government is beginning to use to proactively root out waste fraud abuse and errors
u Read the report Contact Pasquale Nigro
15 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review Common GoodLord Green and Deloitte Review European Editor Christopher Gentle discuss key themes taken from Lord Greenrsquos recent book Good Value and reflect on the financial crisis and the new forces likely to shape business in the future
u Read the report Contact Christopher Gentle
Deloitte Review Diversity as an engine of innovationIncreasingly retailers and consumer goods companies must embrace diversity as a market force and that includes diversifying their workforcesmdashnot simply to do what is right but because they know that a diverse employee base will drive affinity with and understanding of the customer The numbers support this
u Read the report Contact Alison Paul
Deloitte Review Did you say freeldquoFreerdquo is well on its way to becoming a sustainable meat-and-potatoes business model for companies that make money by giving something away But many think these are just the beginning of a dramatic and fundamental shift in pricing with more traditional companies already jumping on the bandwagon
u Read the report Contact Mike Simonetto
16 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review Rank Ignorance Three years ago Deloitte Consulting LLP launched The Persistence Project to identify the management practices that contribute most to sustained superior corporate performance Preliminary results have been published in the Harvard Business Review and the Annals of Applied Statistics This article is the third in a series providing a preview of the projectrsquos findings
u Read the report Contact Mumtaz Ahmed
Deloitte Review Smarter MovesGrowth and survival hinge on penetrating and scaling operations in rapidly growing and emerging markets unlocked by globalization Thatrsquos a tough challenge especially when the critical market and production opportunities and critical talent are often not in the same country The traditional and still the most widespread approach to international assignments often fails to meet the specific needs of both the business and the assignee leaving key business goals unfulfilled and key talent development priorities unaddressed
u Read the report Contact Jeff Schwartz
Deloitte Review Red Ink Rising - Navigating the perils of public debtStates provinces cities and nations worldwide now face an existential threat in the form of a massive fiscal imbalance Currently federal debt in the United States is north of $13 trillion or about 95 percent of GDP State budgets are similarly bleak How to deal with that crisis will be the most essential and pressing issue facing every one of the 26 new governors taking office in 2011
u Read the report Contact Bob Campbell
17 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review The Great Debate - Inflation deflation and the implications for financial management As the economy bounces between recession and recovery there would seem to be compelling signals for a forecast in either direction This keeps economists fully employed but offers scant comfort to business leaders facing what may be an unprecedented environment Financial executives have to make a bet The decision is made all that more difficult because few senior managers have ever had to deal with either high inflation or deflation in their careers
u Read the report Contact Carl Steidtmann
Deloitte Review The Corporate Lattice - A strategic response to the changing world of workThe corporate ladder has been the de facto standard shaping the way companiesmdashsometimes consciously and sometimes notmdashhave operated for the past century But deeply held ladder assumptions are limiting our ability to respond to the changing corporate landscape Continuing to invest for the future using yesterdayrsquos blueprint is futile Whatrsquos needed is a new model for driving agility and high performance in todayrsquos world of worku Read the report Contact Cathleen Benko
Human Capital
19 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Human Capital
Executive perspectives on diversity in the retail and consumer products industriesVolumes have been written about the importance of diversity to business This report presents a different perspective It not only outlines the opportunities presented by diversity it explores the real-world experience of multiple industry executives who have forged the critical connection between their multicultural consumers and their multicultural workforces
The Emperorrsquos new clothes Confronting the illusion of high-performance senior teamsNo organization should take the risks associated with a dysfunctional senior management team regardless of how strong the leader is There is just too much at stake and too much evidence on the link between performance of the senior management team and organizational performance What is it about these exceptional senior teams that contribute to higher team and organizational performance The answer lies in their ability to build and sustain core team competencies
u Read the reportCountry Canada
Contact Heather StocktonMarketing contact Roula Michailidis
u Read the reportCountry United States
Contact Thom McElroyMarketing contact Shelley McNeill
Talent Edge 2020 Blueprints for the new normalAs companies worldwide struggle to move beyond the great recession many executives recognize the need to develop talent strategies to meet the demands of the new normal With key trends such as globalization and the aging workforce in mind leaders need to find the right balance between economic realities and investment requirements as they position their companies for success in the next decade
u Read the reportCountry United States
Contact Margot ThomMarketing contact Shelley McNeill
20 Global Consulting Thought Leadership FY11 Q3
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Human Capital
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
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The gender dividend Making the business case for investing in womenWhat will the next phase of sustainable economic growth look like Therersquos growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point gender Fully integrating women into both the workplace and the marketplace can yield a significant returnmdashwhat can be called the Gender Dividend
u Read the reportCountry United States
Contact Sally DrsquoAmatoMarketing contact Shelley McNeill
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
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As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
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Technology
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Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Deloitte Review
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Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
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Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Technology
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Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
Human Capital
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Review
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Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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Deloitte Review
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Technology
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Research
Deloitte Review
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Technology
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Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
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Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
15 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Deloitte Review Common GoodLord Green and Deloitte Review European Editor Christopher Gentle discuss key themes taken from Lord Greenrsquos recent book Good Value and reflect on the financial crisis and the new forces likely to shape business in the future
u Read the report Contact Christopher Gentle
Deloitte Review Diversity as an engine of innovationIncreasingly retailers and consumer goods companies must embrace diversity as a market force and that includes diversifying their workforcesmdashnot simply to do what is right but because they know that a diverse employee base will drive affinity with and understanding of the customer The numbers support this
u Read the report Contact Alison Paul
Deloitte Review Did you say freeldquoFreerdquo is well on its way to becoming a sustainable meat-and-potatoes business model for companies that make money by giving something away But many think these are just the beginning of a dramatic and fundamental shift in pricing with more traditional companies already jumping on the bandwagon
u Read the report Contact Mike Simonetto
16 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Deloitte Review
Human Capital
Strategy amp Operations
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Deloitte Review Rank Ignorance Three years ago Deloitte Consulting LLP launched The Persistence Project to identify the management practices that contribute most to sustained superior corporate performance Preliminary results have been published in the Harvard Business Review and the Annals of Applied Statistics This article is the third in a series providing a preview of the projectrsquos findings
u Read the report Contact Mumtaz Ahmed
Deloitte Review Smarter MovesGrowth and survival hinge on penetrating and scaling operations in rapidly growing and emerging markets unlocked by globalization Thatrsquos a tough challenge especially when the critical market and production opportunities and critical talent are often not in the same country The traditional and still the most widespread approach to international assignments often fails to meet the specific needs of both the business and the assignee leaving key business goals unfulfilled and key talent development priorities unaddressed
u Read the report Contact Jeff Schwartz
Deloitte Review Red Ink Rising - Navigating the perils of public debtStates provinces cities and nations worldwide now face an existential threat in the form of a massive fiscal imbalance Currently federal debt in the United States is north of $13 trillion or about 95 percent of GDP State budgets are similarly bleak How to deal with that crisis will be the most essential and pressing issue facing every one of the 26 new governors taking office in 2011
u Read the report Contact Bob Campbell
17 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Human Capital
Strategy amp Operations
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Deloitte Review The Great Debate - Inflation deflation and the implications for financial management As the economy bounces between recession and recovery there would seem to be compelling signals for a forecast in either direction This keeps economists fully employed but offers scant comfort to business leaders facing what may be an unprecedented environment Financial executives have to make a bet The decision is made all that more difficult because few senior managers have ever had to deal with either high inflation or deflation in their careers
u Read the report Contact Carl Steidtmann
Deloitte Review The Corporate Lattice - A strategic response to the changing world of workThe corporate ladder has been the de facto standard shaping the way companiesmdashsometimes consciously and sometimes notmdashhave operated for the past century But deeply held ladder assumptions are limiting our ability to respond to the changing corporate landscape Continuing to invest for the future using yesterdayrsquos blueprint is futile Whatrsquos needed is a new model for driving agility and high performance in todayrsquos world of worku Read the report Contact Cathleen Benko
Human Capital
19 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Human Capital
Executive perspectives on diversity in the retail and consumer products industriesVolumes have been written about the importance of diversity to business This report presents a different perspective It not only outlines the opportunities presented by diversity it explores the real-world experience of multiple industry executives who have forged the critical connection between their multicultural consumers and their multicultural workforces
The Emperorrsquos new clothes Confronting the illusion of high-performance senior teamsNo organization should take the risks associated with a dysfunctional senior management team regardless of how strong the leader is There is just too much at stake and too much evidence on the link between performance of the senior management team and organizational performance What is it about these exceptional senior teams that contribute to higher team and organizational performance The answer lies in their ability to build and sustain core team competencies
u Read the reportCountry Canada
Contact Heather StocktonMarketing contact Roula Michailidis
u Read the reportCountry United States
Contact Thom McElroyMarketing contact Shelley McNeill
Talent Edge 2020 Blueprints for the new normalAs companies worldwide struggle to move beyond the great recession many executives recognize the need to develop talent strategies to meet the demands of the new normal With key trends such as globalization and the aging workforce in mind leaders need to find the right balance between economic realities and investment requirements as they position their companies for success in the next decade
u Read the reportCountry United States
Contact Margot ThomMarketing contact Shelley McNeill
20 Global Consulting Thought Leadership FY11 Q3
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Human Capital
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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The gender dividend Making the business case for investing in womenWhat will the next phase of sustainable economic growth look like Therersquos growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point gender Fully integrating women into both the workplace and the marketplace can yield a significant returnmdashwhat can be called the Gender Dividend
u Read the reportCountry United States
Contact Sally DrsquoAmatoMarketing contact Shelley McNeill
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
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As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Research
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Human Capital
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Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
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Technology
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Technology
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Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Technology
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Technology
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Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Technology
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Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
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Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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Human Capital
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Technology
Industry-specific reports
Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
16 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Deloitte Review Rank Ignorance Three years ago Deloitte Consulting LLP launched The Persistence Project to identify the management practices that contribute most to sustained superior corporate performance Preliminary results have been published in the Harvard Business Review and the Annals of Applied Statistics This article is the third in a series providing a preview of the projectrsquos findings
u Read the report Contact Mumtaz Ahmed
Deloitte Review Smarter MovesGrowth and survival hinge on penetrating and scaling operations in rapidly growing and emerging markets unlocked by globalization Thatrsquos a tough challenge especially when the critical market and production opportunities and critical talent are often not in the same country The traditional and still the most widespread approach to international assignments often fails to meet the specific needs of both the business and the assignee leaving key business goals unfulfilled and key talent development priorities unaddressed
u Read the report Contact Jeff Schwartz
Deloitte Review Red Ink Rising - Navigating the perils of public debtStates provinces cities and nations worldwide now face an existential threat in the form of a massive fiscal imbalance Currently federal debt in the United States is north of $13 trillion or about 95 percent of GDP State budgets are similarly bleak How to deal with that crisis will be the most essential and pressing issue facing every one of the 26 new governors taking office in 2011
u Read the report Contact Bob Campbell
17 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Deloitte Review The Great Debate - Inflation deflation and the implications for financial management As the economy bounces between recession and recovery there would seem to be compelling signals for a forecast in either direction This keeps economists fully employed but offers scant comfort to business leaders facing what may be an unprecedented environment Financial executives have to make a bet The decision is made all that more difficult because few senior managers have ever had to deal with either high inflation or deflation in their careers
u Read the report Contact Carl Steidtmann
Deloitte Review The Corporate Lattice - A strategic response to the changing world of workThe corporate ladder has been the de facto standard shaping the way companiesmdashsometimes consciously and sometimes notmdashhave operated for the past century But deeply held ladder assumptions are limiting our ability to respond to the changing corporate landscape Continuing to invest for the future using yesterdayrsquos blueprint is futile Whatrsquos needed is a new model for driving agility and high performance in todayrsquos world of worku Read the report Contact Cathleen Benko
Human Capital
19 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
Human Capital
Strategy amp Operations
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Human Capital
Executive perspectives on diversity in the retail and consumer products industriesVolumes have been written about the importance of diversity to business This report presents a different perspective It not only outlines the opportunities presented by diversity it explores the real-world experience of multiple industry executives who have forged the critical connection between their multicultural consumers and their multicultural workforces
The Emperorrsquos new clothes Confronting the illusion of high-performance senior teamsNo organization should take the risks associated with a dysfunctional senior management team regardless of how strong the leader is There is just too much at stake and too much evidence on the link between performance of the senior management team and organizational performance What is it about these exceptional senior teams that contribute to higher team and organizational performance The answer lies in their ability to build and sustain core team competencies
u Read the reportCountry Canada
Contact Heather StocktonMarketing contact Roula Michailidis
u Read the reportCountry United States
Contact Thom McElroyMarketing contact Shelley McNeill
Talent Edge 2020 Blueprints for the new normalAs companies worldwide struggle to move beyond the great recession many executives recognize the need to develop talent strategies to meet the demands of the new normal With key trends such as globalization and the aging workforce in mind leaders need to find the right balance between economic realities and investment requirements as they position their companies for success in the next decade
u Read the reportCountry United States
Contact Margot ThomMarketing contact Shelley McNeill
20 Global Consulting Thought Leadership FY11 Q3
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Human Capital
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Deloitte Review
Human Capital
Strategy amp Operations
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The gender dividend Making the business case for investing in womenWhat will the next phase of sustainable economic growth look like Therersquos growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point gender Fully integrating women into both the workplace and the marketplace can yield a significant returnmdashwhat can be called the Gender Dividend
u Read the reportCountry United States
Contact Sally DrsquoAmatoMarketing contact Shelley McNeill
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
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As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
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Industry-specific reports
Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
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Technology
Industry-specific reports
Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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As One
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Strategy amp Operations
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
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Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Review
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Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
Energy amp Resources
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Technology
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Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
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Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Technology
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Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
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Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
17 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Deloitte Review
Human Capital
Strategy amp Operations
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Industry-specific reports
Deloitte Review The Great Debate - Inflation deflation and the implications for financial management As the economy bounces between recession and recovery there would seem to be compelling signals for a forecast in either direction This keeps economists fully employed but offers scant comfort to business leaders facing what may be an unprecedented environment Financial executives have to make a bet The decision is made all that more difficult because few senior managers have ever had to deal with either high inflation or deflation in their careers
u Read the report Contact Carl Steidtmann
Deloitte Review The Corporate Lattice - A strategic response to the changing world of workThe corporate ladder has been the de facto standard shaping the way companiesmdashsometimes consciously and sometimes notmdashhave operated for the past century But deeply held ladder assumptions are limiting our ability to respond to the changing corporate landscape Continuing to invest for the future using yesterdayrsquos blueprint is futile Whatrsquos needed is a new model for driving agility and high performance in todayrsquos world of worku Read the report Contact Cathleen Benko
Human Capital
19 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
Human Capital
Strategy amp Operations
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Industry-specific reports
Human Capital
Executive perspectives on diversity in the retail and consumer products industriesVolumes have been written about the importance of diversity to business This report presents a different perspective It not only outlines the opportunities presented by diversity it explores the real-world experience of multiple industry executives who have forged the critical connection between their multicultural consumers and their multicultural workforces
The Emperorrsquos new clothes Confronting the illusion of high-performance senior teamsNo organization should take the risks associated with a dysfunctional senior management team regardless of how strong the leader is There is just too much at stake and too much evidence on the link between performance of the senior management team and organizational performance What is it about these exceptional senior teams that contribute to higher team and organizational performance The answer lies in their ability to build and sustain core team competencies
u Read the reportCountry Canada
Contact Heather StocktonMarketing contact Roula Michailidis
u Read the reportCountry United States
Contact Thom McElroyMarketing contact Shelley McNeill
Talent Edge 2020 Blueprints for the new normalAs companies worldwide struggle to move beyond the great recession many executives recognize the need to develop talent strategies to meet the demands of the new normal With key trends such as globalization and the aging workforce in mind leaders need to find the right balance between economic realities and investment requirements as they position their companies for success in the next decade
u Read the reportCountry United States
Contact Margot ThomMarketing contact Shelley McNeill
20 Global Consulting Thought Leadership FY11 Q3
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Human Capital
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Deloitte Review
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The gender dividend Making the business case for investing in womenWhat will the next phase of sustainable economic growth look like Therersquos growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point gender Fully integrating women into both the workplace and the marketplace can yield a significant returnmdashwhat can be called the Gender Dividend
u Read the reportCountry United States
Contact Sally DrsquoAmatoMarketing contact Shelley McNeill
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
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As One
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Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Review
Human Capital
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Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Strategy amp Operations
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Deloitte Review
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The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
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Strategy amp Operations
Technology
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Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Technology
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Strategy amp Operations
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Technology
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Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
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Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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Deloitte Review
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Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
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Technology
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Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
Human Capital
19 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Human Capital
Executive perspectives on diversity in the retail and consumer products industriesVolumes have been written about the importance of diversity to business This report presents a different perspective It not only outlines the opportunities presented by diversity it explores the real-world experience of multiple industry executives who have forged the critical connection between their multicultural consumers and their multicultural workforces
The Emperorrsquos new clothes Confronting the illusion of high-performance senior teamsNo organization should take the risks associated with a dysfunctional senior management team regardless of how strong the leader is There is just too much at stake and too much evidence on the link between performance of the senior management team and organizational performance What is it about these exceptional senior teams that contribute to higher team and organizational performance The answer lies in their ability to build and sustain core team competencies
u Read the reportCountry Canada
Contact Heather StocktonMarketing contact Roula Michailidis
u Read the reportCountry United States
Contact Thom McElroyMarketing contact Shelley McNeill
Talent Edge 2020 Blueprints for the new normalAs companies worldwide struggle to move beyond the great recession many executives recognize the need to develop talent strategies to meet the demands of the new normal With key trends such as globalization and the aging workforce in mind leaders need to find the right balance between economic realities and investment requirements as they position their companies for success in the next decade
u Read the reportCountry United States
Contact Margot ThomMarketing contact Shelley McNeill
20 Global Consulting Thought Leadership FY11 Q3
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The gender dividend Making the business case for investing in womenWhat will the next phase of sustainable economic growth look like Therersquos growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point gender Fully integrating women into both the workplace and the marketplace can yield a significant returnmdashwhat can be called the Gender Dividend
u Read the reportCountry United States
Contact Sally DrsquoAmatoMarketing contact Shelley McNeill
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
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Technology
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Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
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Technology
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Strategy amp Operations
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Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
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Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Life Sciences amp HealthCare
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Technology
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Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp HealthCare
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Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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As One
Deloitte Research
Deloitte Review
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Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
19 Global Consulting Thought Leadership FY11 Q3
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Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Human Capital
Executive perspectives on diversity in the retail and consumer products industriesVolumes have been written about the importance of diversity to business This report presents a different perspective It not only outlines the opportunities presented by diversity it explores the real-world experience of multiple industry executives who have forged the critical connection between their multicultural consumers and their multicultural workforces
The Emperorrsquos new clothes Confronting the illusion of high-performance senior teamsNo organization should take the risks associated with a dysfunctional senior management team regardless of how strong the leader is There is just too much at stake and too much evidence on the link between performance of the senior management team and organizational performance What is it about these exceptional senior teams that contribute to higher team and organizational performance The answer lies in their ability to build and sustain core team competencies
u Read the reportCountry Canada
Contact Heather StocktonMarketing contact Roula Michailidis
u Read the reportCountry United States
Contact Thom McElroyMarketing contact Shelley McNeill
Talent Edge 2020 Blueprints for the new normalAs companies worldwide struggle to move beyond the great recession many executives recognize the need to develop talent strategies to meet the demands of the new normal With key trends such as globalization and the aging workforce in mind leaders need to find the right balance between economic realities and investment requirements as they position their companies for success in the next decade
u Read the reportCountry United States
Contact Margot ThomMarketing contact Shelley McNeill
20 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Human Capital
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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The gender dividend Making the business case for investing in womenWhat will the next phase of sustainable economic growth look like Therersquos growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point gender Fully integrating women into both the workplace and the marketplace can yield a significant returnmdashwhat can be called the Gender Dividend
u Read the reportCountry United States
Contact Sally DrsquoAmatoMarketing contact Shelley McNeill
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
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As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
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Technology
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Human Capital
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Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Technology
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
Human Capital
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Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
Human Capital
Strategy amp Operations
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Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Review
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Technology
Industry-specific reports
Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
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Deloitte Review
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Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
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Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
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Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
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As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
20 Global Consulting Thought Leadership FY11 Q3
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Human Capital
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
The gender dividend Making the business case for investing in womenWhat will the next phase of sustainable economic growth look like Therersquos growing evidence that leaders around the world in both the public and private sectors should be examining this problem from an unexpected vantage point gender Fully integrating women into both the workplace and the marketplace can yield a significant returnmdashwhat can be called the Gender Dividend
u Read the reportCountry United States
Contact Sally DrsquoAmatoMarketing contact Shelley McNeill
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
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As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
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Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Technology
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Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Life Sciences amp HealthCare
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Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
Strategy amp Operations
22 Global Consulting Thought Leadership FY11 Q3
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Deloitte Research
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Strategy amp Operations
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Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Review
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Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Review
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The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
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Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
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Technology
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Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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As One
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Strategy amp Operations
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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As One
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Strategy amp Operations
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
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Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Life Sciences amp HealthCare
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Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
22 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
CFO Global Insights Q4 2010 ReportThis publication summarizes findings from recent CFO surveys of various member firms and identifies key themes around current CFO sentiment and priorities on a global level The objec-tive of this report is to provide multinational CFOs with access to information and insights into their respective markets
Integrated assets While distressed asset transactions can be advantageous for both the acquirer and the target the role of creditors bankruptcy courts and competitive bidders can constrain time and information leading to less complete financial and operational due diligence These complications create a unique set of hazards and constraints that differentiates distressed MampA from traditional MampA activities
u Read the reportCountry Global (GL)
Contact Paul RobinsonMarketing contact Mimi Lee
u Read the reportCountry Middle East
Contact Tom WilliamsonMarketing contact Rana Salhab
A tale of two capital markets Critical playbooks for both sidesDepending on where you stand the debt maturity crunch ahead could either look like a crack in the pavement or the entrance to the Grand Canyon All signs point to the increasingly important need for CEOs CFOs and boards to tighten alignment between their business and financial strategiesmdashwith very different playbooks for those on different sides of the divide
u Read the reportCountry Global (GL)
Contact Paul Robinson
23 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Deloitte Review
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Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
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The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
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As One
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Technology
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Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Deloitte Review
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Strategy amp Operations
Technology
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Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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As One
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
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Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Technology
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Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
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Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
23 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Improving marketing effectiveness Leading practices in marketing accountabilityIn the recent economic climate where growth strategies and marketing budgets are under increasing scrutiny it has never been more important for the CMO to be able to communicate and justify the key role of marketing in delivering cash flow and equity to the organization In this report you will see how our research has highlighted key themes on marketing measurement accountability and strategic alignment which ultimately impact marketing effectiveness
u Read the reportCountry United Kingdom
Contact Robert BryantMarketing contact Eileen Whelan
Risk Management Thriving in uncertain times by creating a Risk Intelligent EnterpriseHow do organizations ensure that they achieve their strategic objectives despite astonishing uncertainty and turbulence What is their appetite for risk and risk tolerance What are the best ways for boards to make certain that enterprise value and risk are being appropriately man-aged These are some of the critical questions in the minds of executives and board directors Organizations need to survive and thrive despite increasingly volatile conditions
Is there a PR managerToday the Middle East lags behind in its understanding of public relations (PR) However numerous business executives are starting to realize the added value of PR with respect to providing exposure at a minimal cost and being a highly-valuable tool in countering a crisis It is a fact however that businesses in the region still have a long way to go before reaching a deep understanding of PR and how the practice can add value to their business
u Read the reportCountry South Africa
Contact David KennedyMarketing contact Liesel Willner
u Read the reportCountry Middle East
Contact Ayad NahasMarketing contact Rana Salhab
24 Global Consulting Thought Leadership FY11 Q3
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The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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As One
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Deloitte Review
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Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Strategy amp Operations
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
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Human Capital
Strategy amp Operations
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Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
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Public Sector
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Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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Deloitte Review
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Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
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Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
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Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
24 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Industry-specific reports
The next chapter in consumer lendingOffers insights into how consumers are dealing with the aftermath of the financial crisis and recession of 2007mdash2009 The highlights discussed here are just a small sampling of the data points and trends that were unearthed Deloitte is currently sharing these insights with clients and helping them to strategize on how the survey results can help their businesses
u Read the reportCountry United States
Contact Matthew DavidMarketing contact Susanna Parry-Hoey
A tale of two operating modelsRestructuring a companyrsquos operating model is a powerful way to reduce costs and improve business performance But the right approach to restructuring depends on a companyrsquos situation This article is the first in a three-part series about operating model restructuring It provides an overview of the two distinct approaches to restructuring and offers practical and proven advice to help a company get started down the right path
u Read the reportCountry United States
Contact Douglas TuttleMarketing contact Susanna Parry-Hoey
CFO Insights IFRS - Are your ERP systems readyAccounting standards worldwide are shifting to or converging with International Financial Reporting Standards (IFRS) The movement to IFRS can impact key processes and systems in treasury payroll general ledger financial instruments and asset management to name a few Thus a finance transformation project conducted in conjunction with an IFRS assessment that effectively maps IFRS-related changes into the ERP can yield efficiencies for both initiatives which could be significant
u Read the reportCountry United States
Contact Glen FeinbergMarketing contact Susanna Parry-Hoey
Technology
26 Global Consulting Thought Leadership FY11 Q3
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Deloitte Research
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Strategy amp Operations
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Deloitte Review
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Strategy amp Operations
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Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Technology
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Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
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Technology
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Deloitte Review
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Strategy amp Operations
Technology
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Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Technology
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Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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As One
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Deloitte Review
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
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Deloitte Review
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Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
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Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
Technology
26 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Strategy amp Operations
Technology
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Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
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Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Life Sciences amp HealthCare
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Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
26 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Have your cake and eat it tooMitigate risk and improve returns on IT projects with performance-based procurement
Deloitte analytics Uncommon insightsAlthough data analysis is not always considered a strategic priority failing to derive key business insights from data can result in lost revenue lost confidence compliance problems competitive pressures customer dissatisfaction and more In the face of these challenges analytics is no longer a luxurymdashitrsquos a necessity Successful business analytics requires three powerful engines deep sector knowledge broad functional capabilities and a high degree of technical sophistication Deloitte brings a big-picture approach combining each of these strengths to provide unmatched services
u Read the reportCountry Canada
Contact Adelaide IsraelianMarketing contact Roula Michailidis
u Read the reportCountry Canada
Contact Ēma ThurairajahMarketing contact Roula Michailidis
Technology
Renew Restructure Rebid How to optimize the value of your outsourcing agreements Companies of all sizes in virtually every sector rely on outsourcers for the delivery of critical services Evolving markets and shifting economic conditions can create unanticipated outsourcing risks Although a suboptimal outsourcing contract could create a significant business challenge it doesnrsquot have to The key is to review your contracts on a regular basis with an eye toward mitigating risks and addressing new business realities and requirements
u Read the reportCountry Canada
Contact Gordon ShieldsMarketing contact Roula Michailidis
27 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Deloitte Review
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Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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As One
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
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Deloitte Review
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Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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As One
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Deloitte Review
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Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
Energy amp Resources
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As One
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Technology
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Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
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Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
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Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
27 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
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Industry-specific reports
Tech Trends 2011
IT strategy and effectiveness In pursuit of IT excellenceStringent cost control is a fact of life for the foreseeable future and IT organizations have to adapt to this leaner world Simultaneously companies are looking to IT to support and enable the business growth agenda How IT meets these potentially conflicting priorities will help determine the winners and the losers and IT effectiveness will be a key contributor to the overall performance of IT This study examines how various organizations are set to meet these challenges
u Read the reportCountry United Kingdom
Contact Stephen MercerMarketing contact Eileen Whelan
Cloud computing - Is ITIL v3 still relevantThis paper discusses the critical roles that ITSM and the IT Infrastructure Library (ITIL v3) framework play in integrating cloud computing technologies and services into a comprehensive IT services portfolio that realizes business value For each of the ITIL v3 service life cycle phases we present key impacted processes critical to a cloud service model
u Read the reportCountry United States
Contact Mitch KenfieldMarketing contact Heidi Boyer
Knowing me knowing youSocial media by definition is media for social interaction With multiple articles appearing daily representing opposing views on social media it may get a bit confusing where the truth lies As always it is somewhere in the middle Organizations should have clear guidelines for the use of these media however so that a potentially positive tool does not prove to be a poisoned chalice
u Read the reportCountry Middle East
Contact Maya RafiiMarketing contact Rana Salhab
28 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
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Strategy amp Operations
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
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Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
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Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
28 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Seven principles of sustainable analyticsBusiness intelligence is not enough anymore Data volumes global sourcing models and an ever-changing regulatory environment have rendered traditional business intelligence capabilities inadequate to capture deep insight into business performance This article discusses seven key principles applied by leading companies to meet the challenge of implementing deep sustainable analytics and capture more value from their analytics investments
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
Whorsquos really responsible for analyticsYou are convinced that you need to ante up and enhance your enterprise analytics capabilities Itrsquos a worthy cause to be sure but now you need to decide whorsquos responsible for the effort and that is a vexing question This column presents two arguments one for the chief data officer to control the analytics effort and another for the CFO to do so instead
u Read the reportCountry United States
Contact Jane GriffinMarketing contact Heidi Boyer
The promise of advanced supply chain analyticsThe problem with current supply chain visibility and analytical models is that discovering or learning what happened in the past no longer provides a competitive advantage The speed of business is outpacing the level of insight into the supply chain We should turn our attention to modeling and predicting the future enabling centralized insight coupled with decentralized action to allow for the gathering and synthesis of data at a much more rapid pace
u Read the reportCountry United States
Contact Jerald OrsquoDwyerMarketing contact Susanna Parry-Hoey
29 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
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Strategy amp Operations
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Industry-specific reports
Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
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Industry-specific reports
Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
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36 Global Consulting Thought Leadership FY11 Q3
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Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
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Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
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Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
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Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
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Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
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Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
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RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
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Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
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Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
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Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
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Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
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Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
29 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011
Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories
(Re)Emerging Enablers are trends that many technology executives have spent time thought and resources on in the pastbull Visualization bull ldquoAlmost-Enterpriserdquo Applications bull Cyber Intelligence bull CIOs as Revolutionaries bull The End of the ldquoDeath of ERPrdquo
Disruptive Deployments present significant new opportunities to improve business processes rethink operations or even enter into new business modelsbull Real Analytics bull Social Computing bull User Engagement bull Applied Mobility bull Capability Clouds
Woven through many of the trends is the growing convergence of cloud social and mobile computing analytics and cyber ndash fundamentally changing how information is accessed and used in business operations and decision-making The focus is less on the mechanics of technology The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choose
30 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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As One
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Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
Energy amp Resources
Financial Services
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Technology
Industry-specific reports
Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
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As One
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Deloitte Review
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Strategy amp Operations
Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
Energy amp Resources
Financial Services
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Deloitte Review
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Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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Deloitte Review
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Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
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As One
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Deloitte Review
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Strategy amp Operations
Technology
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Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
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Consumer Business and Transportation
Energy amp Resources
Financial Services
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As One
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Technology
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Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
Energy amp Resources
Financial Services
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As One
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Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Consumer Business and Transportation
Energy amp Resources
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Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
30 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
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Tech Trends 2011
2011 Technology Trends The natural convergence of business and IT Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Although it is written from the perspective of the CIO it will also inform business executives on exciting new possibilities to apply technology to address their most pressing business challenges This report shares the technology trends we see as relevant for 2011 clustered in two categories (Re)Emerging Enablers and Disruptive Deployments
2011 Tech Trends overview deck The natural convergence of business and IT Woven through many of the trends is the growing convergence of cloud social and mobile computing which is fundamentally changing how information is accessed and used in business operations and decision-making The mentality of ldquotherersquos an app for thatrdquo captures the essence of this change engaging users wherever and whenever they choosemdashfocused on purpose and business value not the underlying mechanics of the technology
One Page Overview of Tech Trends 2011 The natural convergence of business Deloittersquos annual Technology Trends report examines the ever-evolving landscape of technology put to business use Topics are chosen based on their potential business impact over the next 18 months Each has demonstrated significant momentum and potential to have an impactmdashand each is important enough to support immediate consideration
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
u Read the reportCountry United States
Contact Mark WhiteMarketing contact Heidi Boyer
Tech Trends 2011
31 Global Consulting Thought Leadership FY11 Q3
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Technology
As One
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Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
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Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
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Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
31 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 3 Cyber Intelligence Security and privacy continue to be at the top of the CIOrsquos agenda Many businesses have the capability to detect and react to specific breaches but they do not have the capacity to get ahead of emerging cyber threats and create a landscape that is hostile toward future intrusion Cyber intelligence represents a more sophisticated and full framework of threat management tactics
u Read the reportCountry United States
Contact Theodore DezabalaMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 2 ldquoAlmost-Enterpriserdquo Applications ldquoAlmost-enterpriserdquo solutions represent a way to deploy new capabilities more quickly than with traditional IT Yet these solutions often donrsquot feature the same abilities of traditional enterprise solutions They are Internet-based easily shared and inherently scalable via their cloud backbone The resulting exposure could be significant including the possibility of business disruption security and privacy risks and intellectual property violations CIOs must anticipate this reemerging trend
u Read the reportCountry United States
Contact John PetoMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 1 Visualization Business users have normally complained about their lack of visibility to their data as well as the limited options for manipulating and exploring the information affecting their business Organizations are achieving new and sometimes surprising insights through innovative new ways for user interaction such as multi-touch interfaces mobile device views and social network communities This is driving more personalized connections between stakeholders and the underlying information
u Read the reportCountry United States
Contact David SteierMarketing contact Heidi Boyer
32 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
32 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 6 Real Analytics The tempo of global competition challenges in meeting demands for talent and drive for competitive advantage push businesses to do more with their information assets CIOs need multiple analytics options at their disposal advisory transformational managed and subscription With these options the CIO can bring real analytics to the enterprisemdashactually acting as the chief information officer not the chief IT officer
u Read the reportCountry United States
Contact John LuckerMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 5 The end of the rdquoDeath of ERPrdquo ERP is not going away and itrsquos not going into the cloudsmdashat least not soon In fact mature core on-premise enterprise applications managing critical business information assets are the foundation on which cloud mobile and social computing offerings are being integrated for enterprise value CIOs need focus and determination to maintain this core while also delivering positive disruption from new technologies and deployments
u Read the reportCountry United States
Contact William AllisonMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 4 CIOs as Revolutionaries CIOs should be more than strategists they must also be catalysts for revolution Consumers and employees today expect new ways to interact with business Meeting those expectations requires advances in mobile and social channels with services enabled by cloud computing The CIO is the executive uniquely positioned to understand these trends and put them to work for the businessmdashtaking a leadership position in the front lines of business innovation and performance
u Read the reportCountry United States
Contact Matthew LawMarketing contact Heidi Boyer
33 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
33 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 9 Applied Mobility This year mobile applications (apps) are rightly becoming the enterprise priority and not just for business-to-consumer use Businesses are launching their own in-house app stores while embracing a growing set of third-party mobile applications geared toward transactional analytical and social computing capabilities Mobile channels are a competitive advantage for customer connection while innovative internal uses of mobility drive business process improvements and new business models
u Read the reportCountry United States
Contact David SmudMarketing contact Heidi Boyer
Tech Trends 2011
Tech Trends 2011 Chapter 8 User Engagement CIOs are being asked to provide more useful and usable solutions for end users and to put information and process automation in the right context at the point of business need They are also being asked to enable risk-intelligent decisive action without stifling creativity Driven by consumer-based experiences radically altered end-user demands are accelerating enterprise adoption of emerging Web X0 technologies and forcing a rethink of the services provided via technology
u Read the reportCountry United States
Contact Jaco Van EedenMarketing contact Heidi Boyer
Tech Trends 2011 Chapter 7 Social Computing Not long ago when a business leader was ldquonetworkingrdquo it wasnrsquot within the realm of data processingmdashit was personal IT tried to provide support many were useful but around the edges and focused on repositories The real and unmet need was to connect people to people and to dynamic structured and unstructured information flowsmdashtools and platforms designed to shrink the world and connect the (people) networks independent of time and place
u Read the reportCountry United States
Contact Douglas PalmerMarketing contact Heidi Boyer
34 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
34 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Technology
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Tech Trends 2011
Tech Trends 2011 Chapter 10 Capability Clouds The first generation of capacity cloud services has been built around standard system layers The new generation of capability cloud services adds new business process functions to produce an integrated business capability instead of storage-as-a-service the analytics cloud instead of email-as-a-service the collaboration cloud instead of identity-management-as-a-service the security cloud Further value can result from blending people process and technology elementsmdashdelivering affordable or experienced resources for a wide range of business tasks
u Read the reportCountry United States
Contact Chris WeitzMarketing contact Heidi Boyer
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
Industry-specific reports
36 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
36 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Consumer 2020 Reading the signsThis study draws together insights into economic and demographic trends considerations of finite resources and the dramatic impact of technology on our daily lives in order to make predictions about how our attitudes and patterns of consumption will change over the next decade
u Read the reportCountry Global (GL)
Contact Alison PaulMarketing contact Kathryn Cordes
A walk down the grocery aisle Executive survey results exploring private label and national brandsTo compete in a world of private label goods developing clearly differentiated national brands creating unique products and renouncing reckless promotions are table stakes As American consumers continue to add private label products to their shopping carts consumer product and retail executives agree that as far as trends go this one is here to stay
u Read the reportCountry United States
Contact Patrick ConroyMarketing contact Kaite Armour
Global Powers of Retailing 2011 Leaving HomeThe 14th annual Global Powers of Retailing identifies the 250 largest retailers around the world It also examines trends for retailers to consider as they plan their growth strategies and discusses ldquoQrdquo ratiomdasha way of drawing inferences about the future performance of retailers by examining current financial information This yearrsquos report focuses on what globalization means for retailers
u Read the reportCountry Global (GL)
Contact Lawrence HutterMarketing contact Kathryn Cordes
37 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
37 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Consumer Business amp Transportation
Why Wi-Fi In-store engagement with the constantly connected consumer Wi-Fi in particular enhances the consumerrsquos ability to stay connected anytime and anywhere With Wi-Fi the second a shopper walks into the store the point of sale expands from the register to the customerrsquos mobile device Yet many retailers today are still missing out on this opportunity to increase customer engagement and conversion and thus sales because they have yet to install or enhance Wi-Fi in their stores
u Read the reportCountry United States
Contact Kasey LobaughMarketing contact Bill Michalisin
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
38 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Energy amp Resources
Oil and Gas reality check 2011 A look at 10 of the top issues facing the oil sectorThis is the second year Deloittersquos Global Energy amp Resources group has published its oil and gas trends and issues analysis for the year ahead The methodology for developing this report included in-depth interviews with clients energy industry analysts and the most senior energy practitioners from Deloitte member firms around the world
u Read the reportCountry United States
Contact Dick CooperMarketing contact Natalie Dickter
Power insight Using analytics to drive performance in the utilities industryUtilities the world over must realize that the smart revolution is having a disruptive impact on their fairly stable mature and conservative industry In order to succeed in this increasingly competitive and heavily regulated environment utilities must address these challenges in a structured and strategic fashionmdashby building analytical capabilities via systems processes and people leveraging an enterprise-wide and scalable approach
u Read the reportCountry United States
Contact Ryan HodgeMarketing contact Heidi Boyer
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
39 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Global risk management survey Seventh editionThe financial services industry is emerging from an extraordinarily unsettled period marked by volatility a lack of liquidity in many financial markets and heightened systemic risks Against this backdrop Deloitte conducted its seventh biennial survey of risk management practices across the industry The survey found that retail and commercial banks insurance companies asset managers and other financial institutions continue to have significant opportunities to strengthen their risk management processes and tools
u Read the reportCountry Global (GL)
Contact Jack RibeiroMarketing contact David Merrill
Getting back to growth How the latest technologies can help drive growth in Canadarsquos financial services industryThe global economy is bouncing back and financial services businesses in Canada are renewing their focus on growth One way to do that is by exploring technologies such as social media mobile devices business analytics and cloud computing These technologies which are rapidly gaining momentum in the marketplace have the potential to drive both short-term revenue growth and a sustainable competitive advantage However financial services firms must be careful to avoid the mistake of pursuing technology for its own sake
u Read the reportCountry Canada
Contact Victor BockingMarketing contact Roula Michailidis
Banking and Securities Outlook 2011 An unusually uncertain prospectThe outlook offers a high-level analysis of five key areas that are likely to dominate discussion and activity in 2011 and beyond The areas discussed are Strategy Capital Regulation Growth and Technology
u Read the reportCountry United States
Contact Robert ContriMarketing contact David Merrill
40 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
40 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Financial Services
Forward Focus (Winter 2011) Solvency II from a US perspectivePressure mounts to adopt global standards as cross-border transactions have increasingly become the standard for doing business Even insurers who do all of their business in the US are not immune as calls arise for modernization and harmonization of insurance regulations and standards across borders For the insurance industry nowhere is this phenomenon more apparent than in the area of solvency modernization
u Read the reportCountry United States
Contact Howard MillMarketing contact David Merrill
Insurance Industry Outlook High hurdles loom in 2011 and beyond The US member firmrsquos 2011 Industry Outlook for the Insurance sector is now available
Insurers are confronting a multitude of challenges in their quest to achieve top - and bottom-line gains in 2011 and beyond This report suggests top agenda items and spotlight trends for insurers to consider includingbull growing in a slowly recovering economy including distribution strategiesbull the evolving needs of more price and service-conscious consumersbull regulatory reformbull the evolution of enterprise risk managementbull adapting to an increasingly virtual worldbull effective use of technology
u Read the reportCountry United States
Contact Rebecca AmorosoMarketing contact Laura Hinthorn
41 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
41 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Mobile banking A catalyst for improving bank performanceAs banks develop their strategies for giving customers access to their accounts through mobile devices they should also regard this emerging platform as a potential catalyst for generating operational efficiencies and as a vehicle for new revenue sources At the same time banks must prepare to defend against threats from other financial institutions and other nonbank competitors that want to help consumers conduct financial transactions
u Read the reportCountry United States
Contact Brian JohnstonMarketing contact Heidi Boyer
Financial Services
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
42 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
RampD value measurement Is RampD earning its investmentPharmaceutical innovation is facing a fundamental productivity challenge The growth in investment in RampD has outpaced sales growth but this has not increased the output of new medicines CFOs joining the industry from other sectors are pursuing a different and more probing line of questioning All in all the historical ldquoinput-ledrdquo approach to investmentmdashwhereby RampD can lay claim to 15 to 20 of sales revenuemdashis clearly no long fit for purpose
u Read the reportCountry EMEA
Contact Julian Remnant
Private health care providers The prognosis for growthWhile several Southeast Asian countries have sophisticated health care capabilities they are often available to only a select few With investment in health care a growing priority among these economies both public and private providers must consider the best methods of delivery if the demands of their populations are to be met
u Read the reportCountry Southeast Asia
Contact Janson Yap
An ethnic perspective on Health Care 2010 - Survey of Health Care ConsumersAs part of the 2010 Survey of Health Care Consumers the Deloitte Center for Health Solutions examined attitudes and behaviors through a prism of many demographic factors including race and ethnicity The results showed trends among ethnic and racial groups in medical usage and payments and how each would prefer to see health care shaped to meet their future needs
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
43 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
43 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Choices and capabilities for health plans Are you ready for reformThe world of health care was complex enough when everyone understood the rules Now the old rules are gone and the new ones are still a work in progress In the wake of health reform smart organizations are questioning their basic assumptions about their value propositions then adapting working to turn the tables to their advantage That starts with identifying the choices they have to makemdashand taking inventory of the capabilities theyrsquoll need to tackle the challenges ahead
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
Clinical Effectiveness Achieving Results ndash Not Just the Latest BuzzwordThe provider community faces a vital challenge in the coming years how to deal with financial pressures in a responsible and innovative way Clinical Effectiveness and Efficiency (CE2) initiatives can yield measurable and sustainable improvements in cost performance and quality of care CE2 is Deloittersquos approach to understanding the impact of effective and efficient clinical processes and the extent to which clinical interventions maintain and improve quality outcomes while improving resource utilization
u Read the reportCountry United States
Contact Denise HartungMarketing contact Greg Fleischmann
IT Self-HelpSome of the most pressing issues for health plan CIOs are internally focused Additionally significant marketplace activities driven by state and national legislation and regulations are impacting how health plans should operate and deliver services in the coming years To navigate these converging challenges the health plan CIO needs an organization that can respond to changes in business requirements This paper describes a holistic approach for developing an IT strategy
u Read the reportCountry United States
Contact Christopher MartinMarketing contact Heidi Boyer
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
44 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Life Sciences amp Health Care
Privacy and security in health care A fresh lookPrivacy and security is a significant challenge for every health care organization and a concern for every US citizen This issue brief written by the Deloitte Center for Health Solutions provides a primer on risks associated with privacy and security in health care and guidance about industry preparedness
u Read the reportCountry United States
Contact Paul KeckleyMarketing contact Dawn Mueller
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
45 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Forward thinking The business of higher education in IrelandAccording to The Hunt Report Irelandrsquos higher education sector needs to become more self-sufficient while maintaining and building its quality framework in academia and research A key concern in relation to this is that some might consider the two issues to be mutually exclusive This publication offers you a perspective that may be of interest to those involved in the higher education sector in Ireland
u Read the reportCountry Ireland
Contact Shane MohanMarketing contact Amy Leonard
Reduce risk and improve budget cycle efficienciesThis case study from the regional municipality of York in the greater Toronto area describes their journey toward information effectiveness what steps they took how they got there and what they learned Discover how to improve data visibility streamline manual processes and make information available to all users in real time with a cost-effective solution that can be implemented in as little as eight weeks
u Read the reportCountry Canada
Contact Nat DrsquoErcoleMarketing contact Roula Michailidis
A little local difficulty The challenges of making localism work2011 marks the beginning of a challenging period in local government as funding reductions begin to affect core services Amid a fast-moving policy environment further uncertainty is also emerging around localism and decentralization what do these terms actually mean for local authorities and how can they be implemented in practice This piece examines the challenges around implementing the new governmentrsquos localism and decentralization agenda drawing on evidence provided by local authority chief executives across England
u Read the reportCountry United Kingdom
Contact Mike TurleyMarketing contact Eileen Whelan
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
46 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Public Sector
Letting Go of the Status Quo ndash A Playbook for Transforming State Government The new legislative season will be marked by the entrance of the largest freshman class of governors since 1936 These newcomers regardless of party campaigned to reduce costs create jobs and make government more efficient and effective To help these state government leaders execute bold reforms Deloitte has produced a playbook that outlines how they can implement change achieve their campaign goals and position their states to thrive in the years ahead
u Read the reportCountry United States
Contacts Bill Eggers Bob CampbellMarketing contact Greg Fleischmann
Security along the border The insider threat building a secure workforceChanges in the way government agencies conduct their operations today increases the vulnerability to insider exploitation The shift to a virtual and globally connected workforce results in new threats that must be proactively managed The purpose of this paper is to define the risks associated with asset loss and an approach to mitigate an ldquoinsiderrdquo threat through the development and management of a secure workforce
u Read the reportCountry United States
Contact Michael G GellesMarketing contact Heidi Boyer
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
47 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Lead Innovate Excel Deloitte Technology Fast 500 Asia Pacific 2010 Ranking and CEO SurveyThis is the DTTL TMT grouprsquos annual Technology Fast 500 Asia Pacific CEO survey in which Deloitte probed deeply into the impact of the worldrsquos economic recession on Asia Pacific companies Read what 245 CEOs have to say about shifts in their business Clearly economic pressures are taking a toll but they affirm the tradition of adaptability and flexibility seen in previous years
u Read the reportCountry Global (GL)
Contact Jolyon BarkerMarketing contact Yvonne Dow
Addicted to connectivity Perspectives on the global mobile consumer 2011Deloitte surveyed over 30000 users of mobile telephony in 15 countries across five continents The surveyrsquos scope ranges from quantifying ownership of multiple mobile-enabled devices to a ranking of the most popular mobile Internet applications This report provides a preliminary snapshot of some of the insights that the survey has revealed looking at results from individual countries and from all countries surveyed
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
Technology Media amp Telecommunications
TMT Predictions 2011Covers major trends over the next 12 to18 months that are likely to have significant medium-to long-term impacts for companies in TMT and other industries The goal of TMT Predictions is to catalyze discussions around important topics that may require companies or governments to respond This 10th annual edition includes 18 predictions seven that are most closely associated with Technology sector seven from Media and the remaining four from Telecommunications sector
u Read the reportCountry Global (GL)
Contact Paul LeeMarketing contact Amanda Goldstein
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
48 Global Consulting Thought Leadership FY11 Q3
Return to the table of contents and legend
Industry-specific reports
Consumer Business and Transportation
Energy amp Resources
Financial Services
Life Sciences amp HealthCare
Public Sector
Technology Media ampTelecommunications
As One
Deloitte Research
Deloitte Review
Human Capital
Strategy amp Operations
Technology
Industry-specific reports
Cell me the money Unlocking the value in the mobile payment ecosystemMobile payments are rife with the potential to offer convenience to consumers new growth avenues to mobile carriers differentiation to financial institutions and loyal customers to merchants Developing a vibrant mobile payments ecosystem that brings together mobile carriers financial institutions merchants and a host of others to let consumers use their mobile devices to pay for goods and services is no easy task Industry players are optimistic but the challenges are daunting
u Read the reportCountry United States
Contact Brian ShnidermanMarketing contact Christine Brodeur
Technology Media amp Telecommunications
Reading the payments radar Strategies for a dynamic payments marketDeloitte is already witnessing issuers acquirers and networks positioning alternate payments instruments and planning new global expansion Many of the leading payments companies have launched new products formed strategic partnerships and announced plans to boost hiring across targeted distribution channels and key segments and anticipate this will continue There are clearly opportunities in the shadow of the massive changes the payments industry has just experienced
u Read the reportCountry Global (GL)
Contact Ramnik BajajMarketing contact Amanda Goldstein
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership
As used in this communication lsquoDeloittersquo means Deloitte Touche Tohmatsu Limited and its member firms
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited a UK private company limited by guarantee and its network of member firms each of which is a legally separate and independent entity Please see wwwdeloittecomabout for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms
Deloitte provides audit tax consulting and financial advisory services to public and private clients spanning multiple industries With a globally connected network of member firms in more than 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate Deloittersquos approximately 170000 professionals are committed to becoming the standard of excellence
This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited its member firms and their related entities (collectively the ldquoDeloitte Networkrdquo) None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication
copy 2011 Deloitte Global Services Limited
If you have questions or feedback about global consulting thought leadership please contactBusiness Support Exchange (BSX)Phone 1-800-DELOITTE (1-800-335-6488) or +1-615-882-6010Email Business Support Exchange
Knowledge ExchangeGlobal Consulting Thought Leadership