consumer behavior patterns
TRANSCRIPT
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CONSUMER BEHAVIOR PATTERNS
PRESENTATION BY-SANKALP AGARWAL
F-4EPSILON
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CONTENTS• MASLOW’S HIERARCHY OF NEEDS
• WHAT INFLUENCES CONSUMER BEHAVIOR
• THE FIVE STAGE MODEL
• REPORT ON HOW INDIA SHOPS
• 10 NEW FINDINGS OF MILENNIAL CONSUMER
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MASLOW’S HIERARCHY OF NEEDS
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WHAT INFLUENCES CONSUMER BEHAVIOR ?
CULTURAL FACTOR
• CULTURE
• SUB CULTURE
• SOCIAL CLASS
SOCIAL FACTOR
• REFERENCE GROUPS
• FAMILY
PERSONAL FACTOR
• AGE AND LIFECYCLE STAGE
• OCCUPATION• ECONOMIC
SITUATION• LIFESTYLE • PERSONALITY
AND SELF CONCEPT
BUYER
PSYCHOLOGICAL FACTOR
• MOTIVATION
• PERCEPTION
• LEARNING BELIEFS AND ATTITUDE
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THE BUYING DECISION PROCESS:THE FIVE STAGE MODEL
• PROBLEM RECOGNITION
• INFORMATION SEARCH
• EVALUATION OF ALTERNATIVES
• PURCHASE DECISION
• POSTPURCHASE DECISION
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KEY FINDINGS FROM THE SURVEY• SHOPPING CAPITAL OF INDIA- DELHI
• E-COMMERCE FASTEST GROWING CATEGORY- MOBILE RECHARGE
• ONLINE SHOPPING ADAPTED BY TIER II CITIES
• INDIA’S FAVOURITE DIGITAL WALLET BRAND- PAYTM
• 53.2% MALE USE MOBILE TO SHOP ONLINE
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10 NEW FINDINGS ABOUT THE MILLENNIAL CONSUMER
• NOT INFLUENCED BY ADVERTISEMENT
• OWN CAR AND RENT PROPERTY
• REVIEW BLOGS BEFORE PURCHASING
• VALUE AUTHENTICITY MORE THAN CONTENT
• NO EFFECT OF FUTURE INHERITENCE ON BUYING BEHAVIOR
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• ENGAGE WITH BRANDS ON SOCIAL NETWORKS
• CO-CREATE PRODUCTS WITH COMPANIES
• USE MULTIPLE TECH DEVICES
• BRAND LOYAL
• EXPECT BRANDS TO GIVE BACK TO SOCIETY
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THANK YOU