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Consumer Education Challenge 1000 kwh x rate/kwh = $ Billed Amount When asked about energy usage, the customer receives this…… But really understands this…………

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Page 1: Consumer Education Challenge 1000 kwh x rate/kwh = $ Billed Amount When asked about energy usage, the customer receives this…… But really understands this…………

Consumer Education Challenge

1000 kwh x rate/kwh = $ Billed Amount

When asked about energy usage, the customer receives this……

But really understands this…………

Page 2: Consumer Education Challenge 1000 kwh x rate/kwh = $ Billed Amount When asked about energy usage, the customer receives this…… But really understands this…………

Smart Grid Roadmap

PHASE 1• Enabling Infrastructure

PHASE 2• Introduction of New

Technology & Programs

PHASE 3• Widespread Consumer

Adoption

Rollouts

Capabilities

Customer Education

Page 3: Consumer Education Challenge 1000 kwh x rate/kwh = $ Billed Amount When asked about energy usage, the customer receives this…… But really understands this…………

Smart Grid Roadmap

PHASE 1• Enabling Infrastructure

Rollouts

Capabilities

Customer Education

•AMI

•Back OfficeIntegration

• 2-way communications• LAN / WAN / HAN• Meter reading• Security• Interoperability

Page 4: Consumer Education Challenge 1000 kwh x rate/kwh = $ Billed Amount When asked about energy usage, the customer receives this…… But really understands this…………

Customer Impacts / Perceptions of Meter Accuracy

• Changes to rates• New rate structures (TOU, but no behavior change)• Fuel increases• Base rates• Dynamic rate schedules

• Weather• Normal effects of weather on consumption

• Meter replacement process• Large replacement of end-of-life electromechanical meters

(0.3% < 90% actual consumption)• Transfer of closing read from old meter to new meter• While process may be automated, “data splicing” adds complexity

and opportunity for error

• Changes in billing periods• Due to holidays, billing period can be as long as 35 days

Page 5: Consumer Education Challenge 1000 kwh x rate/kwh = $ Billed Amount When asked about energy usage, the customer receives this…… But really understands this…………

Smart Grid Roadmap

PHASE 2• Introduction of New

Technology & Programs

Rollouts

Capabilities

Customer Education

• Distribution Automation• Consumer devices• Dynamic prices / TOU• Demand side management

programs (DSM)

• Voltage Control• Grid Monitoring• Transformer

load monitoring• Power Quality• Switching• On/Off

Page 6: Consumer Education Challenge 1000 kwh x rate/kwh = $ Billed Amount When asked about energy usage, the customer receives this…… But really understands this…………

Utility Operations / Business Process

• Real time meter reading

• Remote connect / disconnect

• Outage reporting

• Distribution automation

• Prepay

• Plug-in hybrid vehicles (PHEV)

• Distributed generation / renewables

•Call Center

•Work Management / Service Orders

•Service Restoration

•Workforce ManagementN

EW

Page 7: Consumer Education Challenge 1000 kwh x rate/kwh = $ Billed Amount When asked about energy usage, the customer receives this…… But really understands this…………

Smart Grid Roadmap

PHASE 3• Widespread Consumer

Adoption

Rollouts

Capabilities

Customer Education

• Behavioral changes• Distributed /

Renewable generation• PHEV

Page 8: Consumer Education Challenge 1000 kwh x rate/kwh = $ Billed Amount When asked about energy usage, the customer receives this…… But really understands this…………

Systems Integration

Work Mgmt Web Portals

OMS

IVR

DemandResponse

CIS

Page 9: Consumer Education Challenge 1000 kwh x rate/kwh = $ Billed Amount When asked about energy usage, the customer receives this…… But really understands this…………

Copyright © 2010 Elster

Thank you!

Page 10: Consumer Education Challenge 1000 kwh x rate/kwh = $ Billed Amount When asked about energy usage, the customer receives this…… But really understands this…………

10 © 2009 by Elster. All rights reserved.

Elster - A world leader

200 millioninstallations in the last ten years

6,800 employees

38 major locations

130 global markets

170 Yearsproviding utility solutions

Elster/Kromschroeder/Instromet (Gas)

American Meter (NA Gas)

Westinghouse/GEC/ABB (Electricity)

Kent (Water)

Coronis (RF) / PowerOneData (GPRS)


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